QUESTIONNAIRE

Name ______________________ Age _______________________

Gender _____________________

Occupation _________________

Annually Income _____________

e-mail _____________________

Address _____________________________________________________

1.

For how long you are part of HDFC Bank? Less than 6 Months Less than 2 Years ( ) ( ) Less than 1 Year More than 2 Years ( ) ( )

2. What are reasons that attract you to be a customer of the bank? a) its image b) its service c) products d) all of the above 3. ( ) ( ) ( ) ( )

Are you aware of the different services offered by HDFC Bank? Yes ( ) No ( )

4. Do you know about these services of the banking industry? a) Savings a/c B) Fixed deposits Yes Yes NO NO

c) Current a/c d) De-mat a/c e) Credit card a/c f) Insurance g) Mutual finds h) Loans

Yes Yes Yes Yes Yes Yes

NO NO NO NO NO NO

5. Which of these products are you using? a) Savings a/c B) Fixed deposits Yes Yes NO NO

c) Current a/c d) De-mat a/c e) Credit card a/c f) Insurance g) Mutual finds h) Loans

Yes Yes Yes Yes Yes Yes

NO NO NO NO NO NO

6. Which of these products are you more interested in? a) Savings a/c B) Fixed deposits Yes Yes NO NO

c) Current a/c d) De-mat a/c e) Credit card a/c f) Insurance g) Mutual finds h) Loans

Yes Yes Yes Yes Yes Yes

NO NO NO NO NO NO

7. Which services of the banks would you rate the best?

a) Savings a/c B) Fixed deposits

Yes Yes

NO NO

c) Current a/c d) De-mat a/c e) Credit card a/c f) Insurance g) Mutual finds h) Loans

Yes Yes Yes Yes Yes Yes

NO NO NO NO NO NO

8. Do you know about the extra services being provided by the bank? a) Yes b) No

9. Which of the following extra service of the banks would you Like to go in for? a) Phone banking b) ATM c) Net banking d) Mobile banking e) Bill payment f) None of these g) All of these ( ) ( ) ( ) ( ) ( ) ( ) ( )

10. What is your perception regarding the service of the bank? a) Good b) Average c) Poor ( ) ( ) ( )

11. Are you satisfied with the dealing of the bank officials? a. Yes b. No c. To some extend ( ) ( ) ( )

12. Any problem you are facings regarding the bank? Timeliness ( ) Customer relationship Infrastructure Others ( ) ( ) ( )

13. How likely are you to recommend Bank services to a friend or colleague? (1) Very unlikely (2) Somewhat unlikely (3) Neither likely nor unlikely (4) Very likely (5) Somewhat likely ( ) ( ) ( ) ( ) ( )

14. How will you rate the HDFC Bank in maintaining good customer relationship? (1) Good ( ) (2) Average (3) Poor ( ) ( )

15. What is your overall satisfaction rating with our company? (1) Very dissatisfied (2) Somewhat dissatisfied (3) Nether satisfied nor dissatisfied (4) Very satisfied (5) Somewhat satisfied ( ) ( ) ( ) ( ) ( )