Dennis Drent DEDICATED TO ACHIEVING OPTIMAL BUSINESS RESULTS THROUGH ENGAGED

EMPLOYEES
dennispdrent@gmail.com|www.linkedin.com/in/dennisdrent|mobile 714-290-3892|office 714-692-1637 Yorba Linda, California 92887

President|CEO|COO Insurance|Business Services|Consulting Services

Dennis is an exceptional executive with a track record of driving dramatic improvement in customer satisfaction, operational effectiveness and financial results. Distinctive skills in transforming underperforming organizations into high achievers through effective executive team leadership, revenue enhancement, culture change, process improvement, staff topgrading and technology advancements. Selected Career Accomplishments Veterinary Pet Insurance Company (VPI) - As President & CEO, turned around this $200 million mid-market company that was technically insolvent in 2005 by enhancing revenues, decreasing the expense ratio, topgrading staff, changing the culture from an entitlement mentality to being accountable, improving processes and advancing its technology platform. Nationwide Insurance As Senior Vice President Internal Audit, tripled audit coverage within existing budget in two years through staff top grading, process improvement and technology enhancement; enabling the team to lead Nationwide Financials response to Sarbanes-Oxley Section 404 saving millions of dollars of consulting and audit fees. Ernst & Young LLP As internal audit outsourcing partner, was part of team to build an internal audit practice bringing in $7 million of new fees in two years. TIG Insurance, Inc Led financial team in writing S1 Registration Statement in successful IPO; the first $1 billion IPO of a financial institution in U.S. history. Capabilities and Skills Revenue Enhancement Turnaround Management Visionary Leadership Culture Change Strategy Process Improvement Technology Enhancement Topgrading Staff Financial Control Digital Marketing Execution P&L Responsibility

Career Highlights Veterinary Pet Insurance Company (VPI) Brea, California 2005-2012 VPI is the largest and oldest pet health insurance company in the United States. PRESIDENT & CHIEF EXECUTIVE OFFICER Doubled revenues to $200 million in six years by increasing phone sales conversion rate by 50% and web sales conversion rate nearly 30%.

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Dennis Drent DEDICATED TO ACHIEVING OPTIMAL BUSINESS RESULTS THROUGH ENGAGED

EMPLOYEES Transformed bottom line from a net loss to ROE in excess of 25% through revenue enhancements, topgrading staff, process improvement and technology upgrade. Won International Customer Management Institute call center excellence awards Named Best Places to Work in Orange County, CA in 2010 and 2011 having an engaged to disengaged employee ratio of 11:1 (where 8:1 is considered world class). Orchestrated uneventful buyout of discontented minority shareholders avoiding lawsuit. Nationwide Insurance Columbus, Ohio 2000-2005 SENIOR VICE PRESIDENT INTERNAL AUDIT Nationwide is a diversified $20 billion financial institution with over 30,000 employees. Enhanced prestige of internal audit department by topgrading staff, updating technology and improving processes, resulting in audit SVP reporting relationship being moved to CEO from CFO. Tripled audit coverage staying within existing budget. Proactively addressed Nationwide Financials response to Sarbanes/Oxley Law Section 404 saving millions of dollars of consulting and audit fees. Ernst & Young LLP Dallas, Texas PARTNER EY is one of the four largest international accounting and auditing firms in the world. 1999-2000

Key member of sales team leading to $7 million of new internal audit outsourcing fees in two years. TIG Insurance, Inc. and Transamerica Insurance Group Dallas, TX and Woodland Hills, CA 1987-1999 VICE PRESIDENT FINANCE AND INTERNAL AUDIT TIG was a $2 billion multiline property/casualty insurance company that was sold to the public via an IPO by Transamerica Corporation in 1993 Built commercial lines finance department and rebuilt internal audit department subsequent to IPO. Led finance team in writing S1 Registration Statement for $1 billion IPO. Turned around corporate accounting department through topgrading staff, process improvement and upgrading technology. Arthur Young & Co. and Ernst & Whinney Chicago, IL and San Francisco, CA AUDIT MANAGER Education University of Illinois at Urbana-Champaign BS Biochemistry University of Illinois at Urbana-Champaign MBA Other Key Experience Member 10X CEO Roundtable Board of Directors, American Veterinary Medical Foundation (AVMF) 1979-1987

1977 1979 Since 2008 Since 2011

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