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DigiCore Technology (Pty) Ltd

P.O. Box 68270 Highveld Park, 0169 South Africa +27(0)12 450 2222

Ctrack Online User Manual


DCT-MAN-242

CONFIG CONTROLLED

This document is the confidential proprietary information of DigiCore Technology (Pty) Ltd. Copyright in and ownership of this entire document and its contents rests with DigiCore Technology (Pty) Ltd. No portion of or extract from this document may be reproduced, quoted or utilised for any purpose whatsoever without the prior written consent of DigiCore Technology (Pty) Ltd.

APPROVAL Revision Date Author Reviewer Approved by 01 30 November 2012 C Kayne C du Toit N van Schalkwyk

DigiCore Technology (Pty) Ltd P.O. Box 68270, Highveld Park 0169, South Africa Ctrack Online User Manual

Manual

DCT-MAN-242

TABLE OF CONTENTS
1. SYSTEM OVERVIEW ..................................................................................................................... 14

1.1. The Online Application Environment ...................................................................................................14 1.1.1. The Menu Bar .............................................................................................................................................. 15 1.1.2. The Search Box........................................................................................................................................... 15 1.1.3. Business Group Filter ................................................................................................................................. 15 1.1.4. The Map Toolbar ......................................................................................................................................... 15 1.1.5. The Map Window ........................................................................................................................................ 15 1.1.6. The Quick-pan Map .................................................................................................................................... 15 1.1.7. The Lists Tabs ............................................................................................................................................. 15 1.1.8. The List Toolbar ........................................................................................................................................... 15 1.1.9. The Object List ............................................................................................................................................ 16 1.2. Login to Ctrack Online ............................................................................................................................16 1.2.1. Procedural Reference: Login to Ctrack Online ....................................................................................... 17 1.2.2. Procedural Reference: Update User Passwords ................................................................................... 17 1.3. Getting Help ..............................................................................................................................................18 1.3.1. About ............................................................................................................................................................. 18 1.3.2. Support ......................................................................................................................................................... 18 1.3.3. Legend .......................................................................................................................................................... 19 1.4. Application Layout ..................................................................................................................................20 1.4.1. Procedural Reference: Change Application Layout ............................................................................... 20 1.5. Set Default User Settings .......................................................................................................................20 1.5.1. Procedural Reference: Configure Default User Settings ...................................................................... 23 1.6. Adding Skill Sets .....................................................................................................................................23 1.6.1. Procedural Reference: Adding Skill Sets ................................................................................................. 23 1.6.2. Procedural Reference: Deleting Skill Sets .............................................................................................. 23 1.7. Adding Contacts ......................................................................................................................................24 1.7.1. Procedural Reference: Adding Contacts ................................................................................................. 25

2.

MAPS ................................................................................................................................................... 26

2.1. Map Engine settings ................................................................................................................................26 2.1.1. Procedural Reference: Map Engine Settings .......................................................................................... 26 2.2. The Map Window......................................................................................................................................26 2.2.1. The Map Control ......................................................................................................................................... 26 2.2.2. Mouse Events .............................................................................................................................................. 28 2.2.3. Context Menu Commands ......................................................................................................................... 28 2.2.4. Map Types for Google Maps ..................................................................................................................... 29 2.2.5. Map Types for DCT Maps .......................................................................................................................... 30 2.2.6. The Google Maps Street View .................................................................................................................. 31 2.3. The Map Toolbar ......................................................................................................................................34
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2.3.1. 2.3.2. 2.3.3. 2.3.4. 2.3.5. 2.3.6.

Show / Hide Vehicles .................................................................................................................................. 34 Show / Hide Points of Interest ................................................................................................................... 35 Tasks ............................................................................................................................................................. 36 Reset Map .................................................................................................................................................... 36 Clear Overlay ............................................................................................................................................... 36 Set as Map Defaults ................................................................................................................................... 37

2.4. Working with Objects in the Map Window ..........................................................................................37 2.4.1. Procedural Reference: Display Tooltip and Flag .................................................................................... 38 2.5. Showing Addresses in the Map Window .............................................................................................39

3.
3.1.

LISTS ................................................................................................................................................... 40
Lists Tabs ..................................................................................................................................................40

3.2. The List Toolbar .......................................................................................................................................41 3.2.1. Add ................................................................................................................................................................ 41 3.2.2. Remove / Delete ......................................................................................................................................... 41 3.2.3. View on Map ................................................................................................................................................ 42 3.2.4. Find ............................................................................................................................................................... 42 3.2.5. Save Settings............................................................................................................................................... 42 3.2.6. Clear Filter.................................................................................................................................................... 42 3.2.7. Refresh ......................................................................................................................................................... 43 3.3. Display Data ..............................................................................................................................................44 3.3.1. Filtering Business Groups .......................................................................................................................... 44 3.3.2. Resize Columns .......................................................................................................................................... 45 3.3.3. Reorder Columns ........................................................................................................................................ 45 3.3.4. Sorting Columns .......................................................................................................................................... 46 3.3.5. Filtering Columns ........................................................................................................................................ 47 3.3.6. Column Selection ........................................................................................................................................ 48 3.3.7. Grouping Columns ...................................................................................................................................... 49 3.3.8. Grid Navigation ............................................................................................................................................ 51

4.

SEARCHING FOR DATA .............................................................................................................. 52

4.1. Searching the Ctrack Online Application ............................................................................................52 4.1.1. Procedural Reference: Ctrack Search ..................................................................................................... 52 4.2. Searching the Map and Object Lists ....................................................................................................53 4.2.1. Finding Vehicles and Drivers ..................................................................................................................... 53 4.2.2. Finding Points of Interest ........................................................................................................................... 55 4.2.3. Sub Searches within the Find Window .................................................................................................... 56

5.
5.1.

SEARCH MODE ............................................................................................................................... 58


The Search Mode Interface ....................................................................................................................59

5.2. Searching for Information ......................................................................................................................60 5.2.1. The Ctrack Search ...................................................................................................................................... 60 5.2.2. Proximity Searching .................................................................................................................................... 61 5.2.3. Performing Historic Searches ................................................................................................................... 62
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5.3. Working with Search Results ................................................................................................................62 5.3.1. The Search Results Pane .......................................................................................................................... 63 5.3.2. Returning Search Result to the List Window .......................................................................................... 63

6.
6.1.

VEHICLES.......................................................................................................................................... 64
Viewing Vehicle Information ..................................................................................................................64

6.2. Edit Vehicle Details ..................................................................................................................................66 6.2.1. Vehicle Details ............................................................................................................................................. 67 6.2.2. Geo Zones ................................................................................................................................................... 69 6.2.3. Drivers .......................................................................................................................................................... 70 6.2.4. ODO / Operating Hours.............................................................................................................................. 71 6.2.5. ODO / Operating Hours Corrections ........................................................................................................ 72 6.2.6. Message Forwarding .................................................................................................................................. 73 6.2.7. Numbers ....................................................................................................................................................... 75 6.2.8. Custom Fields .............................................................................................................................................. 75 6.2.9. Status Info .................................................................................................................................................... 76 6.2.10. Notes ........................................................................................................................................................ 76 6.3. Functions ..................................................................................................................................................77 6.3.1. Poll a Vehicle ............................................................................................................................................... 77 6.3.2. Stealth Guard............................................................................................................................................... 78 6.3.3. Immobilization .............................................................................................................................................. 78 6.3.4. Man Down .................................................................................................................................................... 79 6.3.5. Arm and Disarm .......................................................................................................................................... 80 6.4. Replay Vehicle Data .................................................................................................................................81 6.4.1. Active Replays ............................................................................................................................................. 83 6.4.2. Trip Context Menu....................................................................................................................................... 83 6.5. The D+ (Standalone) Unit .......................................................................................................................85 6.5.1. Edit Details ................................................................................................................................................... 85 6.5.2. Vehicle Details ............................................................................................................................................. 85

7.

DRIVERS ............................................................................................................................................ 87

7.1. Viewing Driver Details .............................................................................................................................87 7.1.1. Procedural Reference: Viewing Driver Information ................................................................................ 87 7.2. Add / Edit Driver details ..........................................................................................................................88 7.2.1. Driver Details ............................................................................................................................................... 88 7.2.2. Contact Details ............................................................................................................................................ 89 7.2.3. Locations ...................................................................................................................................................... 90 7.2.4. Available Vehicles ....................................................................................................................................... 91 7.2.5. Custom Fields .............................................................................................................................................. 92

8.
8.1.

POINTS OF INTEREST ................................................................................................................. 93


Viewing Point of Interest ........................................................................................................................93

8.2. Add / Edit Points of Interest ...................................................................................................................93 8.2.1. Point of Interest - Description .................................................................................................................... 94
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8.2.2.

Point of Interest - Contact .......................................................................................................................... 95

9.

GEO ZONES ..................................................................................................................................... 96

9.1. Geo Zone Properties ...............................................................................................................................96 9.1.1. Geo Zones Types ........................................................................................................................................ 96 9.1.2. Geo Zone Shapes ....................................................................................................................................... 97 9.2. Viewing Geo Zone ....................................................................................................................................98

9.3. Add / Edit Geo Zones ..............................................................................................................................98 9.3.1. Procedural Reference: Add a Geo Zone ................................................................................................. 99

10.
10.1.

ALARMS ...................................................................................................................................... 100


View Alarms ............................................................................................................................................100

10.2. Accepting and Closing Alarms ............................................................................................................101 10.2.1. Procedural Reference: Accept / Process a Alarm ........................................................................... 102 10.2.2. Procedural Reference: Close Alarms ................................................................................................ 102

11.
11.1.

TASKS........................................................................................................................................... 103
Viewing Tasks .........................................................................................................................................103

11.2. Add / Edit Tasks .....................................................................................................................................103 11.2.1. Task Properties ..................................................................................................................................... 105 11.2.2. Map Views in the Task Properties window ....................................................................................... 106 11.2.3. Reported ETA & Distance vs. Calculated Duration & Distance ..................................................... 107 11.2.4. Task Status Information ....................................................................................................................... 108

12.

MESSAGES ................................................................................................................................ 109

12.1. Communicating with Vehicles .............................................................................................................109 12.1.1. The Communications Window............................................................................................................ 110 12.1.2. Procedural Reference: Communicating with Vehicles: Free Text Messages .............................. 114 12.1.3. Procedural Reference: Communicating with Vehicles: Predefined Messages ........................... 114 12.2. Viewing Unread Messages ...................................................................................................................115 12.2.1. Procedural Reference: Communicating with Vehicles: Unread Messages ................................. 115

13.

ROUTES ....................................................................................................................................... 116

13.1. Static Routes ..........................................................................................................................................116 13.1.1. Viewing Static Routes .......................................................................................................................... 116 13.1.2. Static Routes within the DCT Map Engine ....................................................................................... 116 13.1.3. Create a Static Route .......................................................................................................................... 117 13.1.4. Create a Static Route using DCT Maps ............................................................................................ 118 13.1.5. Static Routing using the Google Map Engine .................................................................................. 119 13.2. Quick Routes ..........................................................................................................................................121
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13.2.1. 13.2.2. 13.2.3.

Quick Routes using the DCT Map Engine ........................................................................................ 121 Quick Routes using the Google Maps Engine ................................................................................. 122 Procedural Reference: Create Quick Route in Google Maps ........................................................ 123

13.3. Static Route Assignment ......................................................................................................................124 13.3.1. Procedural Reference: Assign / Unassign Static Routes ............................................................... 124 13.4. Timed Routes .........................................................................................................................................125 13.4.1. Viewing Timed Routes ......................................................................................................................... 125 13.4.2. Create Timed Routes ........................................................................................................................... 125 13.4.3. Timed Routes using the DCT Maps Engine ..................................................................................... 125 13.4.4. Timed Routes using the Google Maps Engine ................................................................................ 127 13.4.5. Viewing Timed Route Tolerances in Google Maps .......................................................................... 129 13.4.6. Procedural Reference: Add a new Timed Route ............................................................................. 130 13.5. Timed Route Assignment .....................................................................................................................130 13.5.1. Procedural Reference: Assign a Timed Route to a Vehicle ........................................................... 132 13.6. Timed Route Monitoring .......................................................................................................................132

14.
14.1.

WORKING WITH REPORTS ................................................................................................. 134


The Reports Menu .................................................................................................................................134

14.2. Favourite Reports ..................................................................................................................................135 14.2.1. Procedural Reference: Add / Remove a Favorite Report ............................................................... 135 14.3. The Report Pane ....................................................................................................................................136 14.3.1. The Vehicle and Points of Interest Report Criteria Selection ......................................................... 137 14.3.2. The Drivers Report Criteria Selection ............................................................................................... 138 14.4. Generating a Report ..............................................................................................................................138 14.4.1. Procedural Reference: Generate a Report ....................................................................................... 139 14.4.2. Procedural Reference: Download a Report in CSV Format .......................................................... 139 14.4.3. Report Toolbar ...................................................................................................................................... 139 14.5. Scheduling a Report ..............................................................................................................................140 14.5.1. Schedule Configuration ....................................................................................................................... 140 14.5.2. Delivery Configuration ......................................................................................................................... 142 14.6. Report Schedule Management ............................................................................................................143 14.6.1. Schedule Status ................................................................................................................................... 143 14.6.2. Recurring Schedules ........................................................................................................................... 143 14.6.3. Schedule History .................................................................................................................................. 144

15.

KPA REPORTS .......................................................................................................................... 145

15.1. The Dashboard .......................................................................................................................................145 15.1.1. The Layout of the Dashboard ............................................................................................................. 145 15.1.2. Dashboard Toolbar ............................................................................................................................... 145 15.1.3. The Display of Graphs ......................................................................................................................... 146 15.2. Dashboard Configurations ...................................................................................................................147
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15.2.1. 15.2.2. 15.2.3. 15.2.4. 15.2.5. 15.2.6. 15.2.7. 15.2.8. 15.2.9.

User Dashboard Configuration ........................................................................................................... 147 My Dashboard Configuration Options ............................................................................................... 148 Report Server Configuration ............................................................................................................... 149 Dashboard User Management ........................................................................................................... 149 Manually assigning a DashURL to a user in SQL ........................................................................... 150 Dashboard GYR (Green, Yellow, Red) Configuration ..................................................................... 150 Configure Selection Constraints ........................................................................................................ 151 Dashboard Navigation ......................................................................................................................... 152 Available Key Performance Areas (KPAs) ....................................................................................... 153

16. 17.

APPENDIX A: VEHICLE STATUSES ................................................................................. 186 APPENDIX B - REPORTS ..................................................................................................... 192

17.1. Trips and Utilisation ..............................................................................................................................192 17.1.1. Movement Report ................................................................................................................................. 192 17.1.2. Speed Profile Report ........................................................................................................................... 192 17.1.3. Temperature Log Report ..................................................................................................................... 192 17.1.4. Vehicle Log Report ............................................................................................................................... 192 17.1.5. Full Usage Report ................................................................................................................................ 192 17.1.6. Points of Interest Stop Report ............................................................................................................ 192 17.1.7. Stop Report ........................................................................................................................................... 192 17.1.8. Detail Daily Utilisation .......................................................................................................................... 193 17.1.9. Vehicle Trip Report ............................................................................................................................... 193 17.1.10. Vehicle Trip Summary.......................................................................................................................... 193 17.1.11. Business Private Report ...................................................................................................................... 193 17.1.12. Daily Trip Events Report ..................................................................................................................... 194 17.1.13. Loadtech Report ................................................................................................................................... 194 17.1.14. Operating Hours Report ...................................................................................................................... 194 17.1.15. Event Exception Report....................................................................................................................... 194 17.1.16. Event Movement Report ..................................................................................................................... 194 17.1.17. Summary BP Trip Report .................................................................................................................... 194 17.1.18. Tyre Pressure Report........................................................................................................................... 194 17.1.19. Tyre Temperature Report .................................................................................................................... 194 17.1.20. Vehicle Events Report ......................................................................................................................... 195 17.2. System .....................................................................................................................................................195 17.2.1. System Statistics Report ..................................................................................................................... 195 17.2.2. Communication Transaction Report .................................................................................................. 195 17.3. Fleet Management and Lists ................................................................................................................195 17.3.1. Fleet Status Report .............................................................................................................................. 195 17.3.2. Driver List Report ................................................................................................................................. 195 17.4. Fuel and Emissions ...............................................................................................................................195 17.4.1. Fleet Fuel Report .................................................................................................................................. 195 17.4.2. Fuel Events Report .............................................................................................................................. 195 17.4.3. Fuel Report............................................................................................................................................ 196 17.4.4. Fuel Summary Report ......................................................................................................................... 196 17.4.5. Emissions Report ................................................................................................................................. 196 17.4.6. Emissions Summary Report ............................................................................................................... 196 17.4.7. Fleet Emissions Report ....................................................................................................................... 196
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17.5. Fleet Performance .................................................................................................................................196 17.5.1. Exception Report .................................................................................................................................. 196 17.5.2. Invalid Driver Presented Report ......................................................................................................... 196 17.5.3. Unauthorised Stop Report .................................................................................................................. 197 17.5.4. Speed Violation Report ....................................................................................................................... 197 17.5.5. Vehicle Maintenance Report ............................................................................................................... 197 17.5.6. GYR Comparison Report .................................................................................................................... 197 17.5.7. GYR Rating Report .............................................................................................................................. 197 17.6. Planned vs Actual ..................................................................................................................................197 17.6.1. Scheduled Routes: Planned vs. Actual Report ................................................................................ 197

18.

APPENDIX C - ORGANISATIONAL HIERARCHY STRUCTURES ......................... 198

18.1. Business Group Usage .........................................................................................................................198 18.1.1. Ctrack MaXx Business Groups .......................................................................................................... 198 18.1.2. Ctrack Online Business Groups ......................................................................................................... 199

19.

APPENDIX D OS GRID IMPLEMENTATION ............................................................... 204

19.1. Enabling OSGB36 (UK OS Grid Mapping) .........................................................................................204 19.1.1. Procedural Reference: Enable OSGB36 .......................................................................................... 204

20.
20.1. 20.2. 20.3. 20.4. 20.5.

APPENDIX E - CTRACK ICE ................................................................................................ 205


The Details Tab .......................................................................................................................................205 The Geozones Tab .................................................................................................................................205 The Predefined Numbers Tab ..............................................................................................................206 The Custom Fields Tab .........................................................................................................................207 The Notes Tab.........................................................................................................................................207

21.
21.1. 21.2. 21.3. 21.4. 21.5. 21.6. 21.7. 21.8.

APPENDIX F - CTRACK ICE2 .............................................................................................. 208


The Details Tab .......................................................................................................................................208 The Geozones Tab .................................................................................................................................209 The Message Forwarding Tab .............................................................................................................209 The User Interface Tab ..........................................................................................................................210 The Predefined Numbers Tab ..............................................................................................................211 The Custom Fields Tab .........................................................................................................................212 The Notes Tab.........................................................................................................................................212 ICE2 Man Down ......................................................................................................................................213
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22.

CDRIVE DASHBOARD ........................................................................................................... 214

22.1. The Dashboard Toolbar ........................................................................................................................215 22.1.1. Procedural Reference: Select a Dashboard on the Toolbar .......................................................... 215 22.2. The Displaying of Graphs .....................................................................................................................216 22.2.1. The Circle Graph .................................................................................................................................. 216 22.2.2. The Bar Graph ...................................................................................................................................... 217 22.2.3. The Line Graph ..................................................................................................................................... 218 22.3. C Drive Dashboard Configuration ......................................................................................................219 22.3.1. Procedural Reference: CDrive Dashboard Configuration .............................................................. 219 22.4. Assign Configuration to Users ............................................................................................................220 22.4.1. Procedural Reference: Assign Configuration to Users ................................................................... 220 22.5. The Driver Dashboard ...........................................................................................................................221 22.5.1. The Event Relativity Score Report .................................................................................................... 222 22.5.2. The Driver Score (Sum of Events / Distance) Report against Cost Centre Report .................... 222 22.5.3. The Event Count Period Comparison Report .................................................................................. 223 22.5.4. Procedural Reference: The Driver Dashboard ................................................................................ 223 22.6. The GYR Analysis Dashboard .............................................................................................................224 22.6.1. The Fleet GYR Range Count Report ................................................................................................ 224 22.6.2. The Regional GYR Range Count Report ......................................................................................... 224 22.6.3. The Score (Event Count / Distance) per Period Report ................................................................. 225 22.6.4. The Cost Centre Scoring Reports ...................................................................................................... 225 22.6.5. The Individual Driver Scores Report ................................................................................................. 226 22.6.6. Driver Event Scores Report ................................................................................................................ 226 22.6.7. The Daily Trip Events Report.............................................................................................................. 226 22.7. The Trend Analysis Dashboard ...........................................................................................................227 22.7.1. The Trend Regional Period Scores Report ...................................................................................... 227 22.7.2. The Trend Cost Centre Period Scores Report ................................................................................. 228 22.7.3. Procedural Reference: The Trend Analysis Dashboard ................................................................. 228 22.8. The Driving Behaviour Dashboard .....................................................................................................228 22.8.1. The Event Percentages for Cost Centre Report .............................................................................. 229 22.8.2. The Event Count for Cost Centre Report ......................................................................................... 229 22.8.3. The Periodic Event Count Report ...................................................................................................... 230 22.8.4. Procedural Reference: View the Event Percentages for a Cost Centre ...................................... 230

23.

APPENDIX H GENERIC TRACKING UNITS ............................................................... 231

23.1. Edit Generic Tracking Unit Details ......................................................................................................231 23.1.1. Details .................................................................................................................................................... 231 23.1.2. Geo Zones ............................................................................................................................................. 233 23.1.3. Drivers .................................................................................................................................................... 234 23.1.4. Custom Fields ....................................................................................................................................... 235 23.1.5. Notes ...................................................................................................................................................... 235

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DOCUMENT HISTORY

Date

Author

Revision

Description of Change(s) Based on Ctrack Online v2.15 Included the Fuel Events Report. The Vehicle Statuses section has been updated to include the customising of Event Text for a Solo and NX40 unit. Included the Online Configuration Tool Application chapter.

4 June 2012

C Kayne

01

The Quick, Static and Timed Routes chapters have been modified. The Map Types section has been updated to include DCT Maps. Editing of a Business / Private Report has been included. The Display of a Vehicle for a Business Trip on the map has been added. Included the Google Maps Street View section. Based on Ctrack Online v2.16 The Drivers Report Search Criteria was included. The iS130-S2 (NX30) section was included. The D+ (Standalone) unit was added. Based on Ctrack Online v2.17

14 August 2012

C Kayne

01

The Login Screen Capture was updated to reflect the new branding. The Vehicle Driving Direction was included. A Clear Filters section was added. The Save Settings section was updated. The Filtering Columns section was updated.

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A Grid Navigation Section was included. The Timed Route Assignment section was updated. Based on Ctrack Online v2.17.2 28 September 2012 C Kayne 01 The Scheduling of a Report section was modified. The Movement Report was updated. Based on Ctrack Online v2.18.0 Removed the Ctrack Config Tool chapter and created a new manual (DCT-MAN-235) 19 October 2012 C Kayne 01 Modified all iS050 type names to reflect iS130-S2. Updated the Business Group filter section. Added the Operating Hours Report. Based on Ctrack Online v2.19.0 Updated the Vehicles chapter to include all tabs for all unit types. The Login section was modified. 27 November 2012 The Reports chapter was updated. C Kayne 01 The iS210 and iS130-S2 unit section was removed. The Arm / Disarm functionality was included in the Vehicle Functions section. System Statistic Report was included. Updated the Adding Contacts section.

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DISCLAIMER
Information provided in this manual is intended to be accurate and reliable. However, the DigiCore Group and its employees assume no responsibility for its use, nor for any infringements of rights of third parties which might result from its use. If this document is marked as Config Controlled and distributed via software, the signatures for preparing and release are archived by DigiCores Configuration Department. The responsibility is on the reader to ensure that the latest document has been acquired.

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ABBREVIATIONS AND DEFINITIONS


The following words, expressions and abbreviations shall herein before and hereafter have the meanings ascribed to them unless inconsistent with the meaning of the requirement:

ABBREVIATIONS
POI GPRS GPS OS Grid Point of Interest General Packet Radio Services Global Positioning System Ordnance Survey National Grid

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1. SYSTEM OVERVIEW
Your purchase of the Ctrack Online Application means that you have obtained a very exciting and diverse zero footprint software package. The software package has been designed to effectively manage your fleet of vehicles from a web based interface. In this user manual, you will find that all configurations and features of the Ctrack Online Application will be explained in detail. This User Manual consists of screenshots and text which will guide you through the Ctrack Online Application, to demonstrate how to effectively use this feature rich zero footprint web client.

1.1.

THE ONLINE APPLICATION ENVIRONMENT

The main window of the Ctrack Online Application consists of the following sections:

Menu Bar

C track Search

Business Group Filter

Map Toolbar Map Window

Quick-pan Map

List Toolbar Object List

Pop-Up Notifications

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1.1.1.

The Menu Bar

The Menu Bar allows users access to the application features, some of which can only be accessed from the Menu Bar.

1.1.2.

The Search Box

The Ctrack Search Box allows users to search for Vehicles, Drivers, Points of Interest, Geo Zones and Tasks within the Ctrack Online Application. Additionally users may also conduct general Businesses or Addresses searches. It is important to narrow the search criterion as much as possible for the search to yield the best results. Searches are able to support special characters.

1.1.3.

Business Group Filter

The Business Group Filter provides users with the ability to only view objects that exist in the selected business group. Only business groups where the user account has assigned membership will appear in this list.

1.1.4.

The Map Toolbar

The Map Toolbar allows for user interaction with the Map Window. From this toolbar users may select which objects to display in the Map Window. Users may also reset the display of the Map Window to the original settings from the Map Toolbar.

1.1.5.

The Map Window

The Map Window is used to display vehicles and their movements. Objects selected from the Map Toolbar, such as Points of Interest and Tasks may also be displayed. The map can also be zoomed and panned from the Map Window.

1.1.6.

The Quick-pan Map

The Quick-pan Map is used to pan the Map Window at a high zoom level. The rectangle in the Quick-pan Map can be dragged to any position which in turn refocuses the Map Window to the position of the Quick-pan Map. The Quick-pan Map may also be collapsed or expanded in the Map Window.

1.1.7.

The Lists Tabs

The List Tabs enables the users to select the object type to be displayed in the Object List. This selection may also affect the tools available on the List Toolbar. The object types include: Vehicles, Drivers, Points of Interest, Geo Zones, Alarms, Messages, Static Routes, Timed Routes and Timed Routes Monitor.

1.1.8.

The List Toolbar

The List Toolbar allows for user interaction with objects in the Object List. The tools available will differ depending on the object type selection made in the List tab.

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1.1.9.

The Object List

The Lists Window provides a detailed list of objects and their associated properties. This information is provided in a grid format, which is able to be filtered and sorted.

1.2.

LOGIN TO CTRACK ONLINE

Users can access the Ctrack Online Website with compatible web browsers such as Internet Explorer, Firefox. Once a successful connection has been made to the Ctrack Online Website, the user would need to provide authentication information (a username and password) before proceeding. Please contact your Local System Administrator to obtain the website address including a valid username and password. (If you already have a valid user account in Ctrack MaXx Application, use these details to login to Ctrack Online.) Additionally, the Login Page of the Ctrack Online Website provides the user with contact information and a link to the company website.

When invalid authentication information is provided by the user, the following error message will be displayed. Please note that Google Chrome is not officially supported as a web browser for the Ctrack Online Website.

Take note that a user login will be restricted based upon the settings configured for the user.
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1.2.1.

Procedural Reference: Login to Ctrack Online

1. In a compatible Browser, in the Address Bar, type and browse to the Ctrack Online Website. 2. In the Login Page, enter a valid Username and Password, and then click Log In. 3. In the Menu Bar, click Logout. Users may also be required to periodically update their password, to adhere to company IT policies and procedures. This is normally a mandatory requirement to ensure the integrity of business and intellectual data. When updating a password please ensure that the Current Password entered is correct and that the subsequent New and Confirmed password match correctly.

1.2.2.

Procedural Reference: Update User Passwords

1. In the Menu Bar, click Security and then click Change Password. 2. In the Reset Your Password window, type the Current Password, type the New Password and confirm your new password, then click Change Password.

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1.3.

GETTING HELP

The Help Menu provides user with the basic help functionality in the Ctrack Online Application. The Help Menu options will be described below.

1.3.1.

About

The Help About menu option will launch the About window. From this window the user can determine the current version of the Ctrack Online Application, as well as view all legal and copyright conditions.

1.3.1.1.

PROCEDURAL REFERENCE: HELP ABOUT

1. In the Menu Bar, click Help, and then click About. 2. In the About window, click Close.

1.3.2.

Support

The Help Support menu option will launch the Support window. From this window the user can obtain contact numbers for support, as well as send a direct e-mail request for support.

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1.3.2.1.

PROCEDURAL REFERENCE: HELP SUPPORT

1. In the Menu Bar, click Help, and then click Support. 2. In the Contact Details section, view the Call Centre and Fax number, and then click Close. 3. In the Support Form section, complete the Name, Email, Subject and Message fields, and then click Submit.

1.3.3.

Legend

The Ctrack Online Application uses various status icons to display the last status update received from a vehicle. These status icons are associated with individual vehicles and can be seen in the Vehicles tab of Object Lists and the Map Window.
Status Icon

Different colors are also assigned to the vehicles when viewed in the Alarms tab of the Object List. These colors serve as a means of displaying the priority of the alarm generated by the vehicle.

The Help Legend menu option provides a detailed list of all Alarm priorities and Vehicle statuses, and serves as a means of identifying and interpreting the data. Please refer to Appendix A for a detailed list of all Vehicle status icons and their definitions.

1.3.3.1.

PROCEDURAL REFERENCE: HELP LEGEND

1. In the Menu Bar, click Help, and then click Legend.


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2. In the Legend window, click the Close Button.

1.4.

APPLICATION LAYOUT

After a user has successfully logged in to the Ctrack Online Application, the default layout of the application will be the Split View. The Split View will display both the Map Window and the Object List simultaneously. There are two layouts that are available to the user depending on preference namely, the List and Map View. The Map View will display the map in a single window, and the List view will display the Object List in a single window. These screen layouts can be selected by using the appropriate buttons. Please note that the Map, List and Split buttons on the Map and Object List toolbars will only display depending on the workspace layout selected.

The user is able to alternatively make use of the Expand and Collapse arrows that are found in the separator line that divides the Object List and Map Windows. To expand or collapse the sections, a user is able to drag and drop the separator line.
APPLICATION LAYOUTS

MAP

SPLIT

LIST

1.4.1.

Procedural Reference: Change Application Layout

1. In the Map or List Toolbar, click Split. 2. In the Map Toolbar, click List. 3. In the List Toolbar, click Map.

1.5.

SET DEFAULT USER SETTINGS

Users are required to configure custom User Settings. These user settings will affect the Workspace and Map configurations, and they are applied on a per user basis.

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The Workspace settings configured by the user will affect the global application environment, whereas the Map settings configured by the user will affect the manner in which the map settings are displayed in the Ctrack Online Application.

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When logging in to the Ctrack Online Application for the first time, the user will be required to ensure that the Time Zone setting has been correctly configured. A popup window will be displayed the first time a user logs in to the application and when clicking on the popup window, the user settings window will be displayed. The user must then save the settings and either reload the webpage or save and close the webpage in order for the settings to take effect. Please note that failing to complete the configuring of the user settings will have adverse effects and will mainly be noticed when trying to generate reports because the time zone setting is critical for successful report generation.
WORKSPACE SETTINGS Country Search Setting. Specifies the locale for searches in Ctrack Online Application. When set, the country will automatically be added to the search string when searching for a business or address. This setting will allow users to set individual time zones and effectively change the display of all dates and times displayed by the Ctrack Online Application. Reports will also be affected. Daylight Savings consideration is also incorporated here. This setting allows the users select what map set to be used. The user has an option of either Google Maps or the DCT GIS Maps. Degrees Minutes Seconds, Decimal Degrees, Degrees Decimal Minutes. Allows the user to configure default view of the Workspace. Regional Settings. Measurement units as used in the Ctrack Online Application. Define the default business group contained in the Object List after login. When checked the Skillsets functionalities will be enabled for the user. Note that the Enable Skill Set checkbox will be disabled on the user settings form if the function is disables in Ctrack MaXx. When checked the task functionalities will be enabled for the user. Note that the Enable Tasks checkbox will be disabled on the user settings form if the function is disabled in Ctrack MaXx. When checked the Ctrack Online Application will automatically be opened to the Dashboard View after login. When checked the alarm notifications will pop-up in the workspace. This serves as a reminder that unprocessed alarms exist in the Alarms Tab of the Object List. This setting will automatically log a user off when the user is inactive for a certain period of time. This setting is set in the web config file. When checked the application will automatically logout after the default time set in the web.config file. The idle timeout value can be set in the web.config file of the Ctrack Online. Regulate the interval of the alarm notification pop-up. Regulate the interval of the unread messages notification pop-up.

Time zone

Map Type Coordinate Display Workspace Layout Measurement Unit Default business group Enable skillsets

Enable tasks

Start with KPA dashboard Enable alarm notification

Enable idle mode Enable auto logout

Alarm notification frequency Unread messages notification frequency Skin

This setting allows the user to set the skin for the application. MAP SETTINGS

Map Info Display

Used to determine the granularity of data displayed in the vehicle flag. COMPANY CONFIDENTIAL DigiCore Technology (Pty) Ltd

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Default Zoom Level Default LAT & LONG Show all Vehicles on Map Show all POI on Map Show all tasks on Map Show Map Show OSGB36

Specify the default zoom level of the Map Window, applied after login or resetting. Specify the default location of the Map Window, applied after login or resetting. Specify if all vehicles should be displayed on the Map. Specify if all points of interest should be displayed on the Map. Specify if all tasks should be displayed on the Map. Specify additional object to display by default in the Map Window after login. This option will display the UK OS grid on the map. Please refer to Appendix D for more information.

1.5.1.

Procedural Reference: Configure Default User Settings

1. In the Menu Bar, click Setup, and then click Settings. 2. In the Settings window, configure Workspace Settings, and then configure Map Settings. 3. In the User Settings window, click Save, and then click Close.

1.6.

ADDING SKILL SETS

Skill sets can be used to add, delete and edit skills, which can be assigned to a vehicle, a driver, or both. These could include additional vehicle and driver skills. Note: The Skill Set functionality will only be available if the Enable Skill Sets checkbox has been selected in the Workspace Settings window.

1.6.1.

Procedural Reference: Adding Skill Sets

1. In the Menu Bar, click Setup, and then click Skill Sets. 2. In the Skill Sets window, click Add. 3. In the Create New Skill Set window, complete the Code field, and then click on the Check link. 4. In the Description field, type the description for the Skill Set. 5. In the Filter Type dropdown field, select Vehicle, Driver or Vehicle or Driver option. 6. In the Shape dropdown field, select the Shape for the Skill Set, and in the Colour dropdown field, select the Colour for the Skill Set. 7. In the Create New Skill Set window, click Save and then click Close.

1.6.2.

Procedural Reference: Deleting Skill Sets

1. In the Menu Bar, click Setup, and then click Skill Sets. 2. In the Skill Sets window, select the Skill Set and then click Delete.
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Note: A Skill Set cannot be deleted if the Skill Set is linked to a Vehicle or a Driver.

1.7.

ADDING CONTACTS

A contact manager (address book) is available within the Ctrack Online Application. The contact manager allows a user to add, edit or delete contacts. The contact manager can be accessed from the Setup Menu in the Ctrack Online Application. Please note that Contacts are now related to business groups and not a global asset anymore. This ensures that the user can only see the contacts which exist within the business group which the user has access to.

To add a contact, click the Add button in the Contacts window; complete the contact information in the Add Contact window, and then click Save.

ADDING CONTACTS

BEFORE

AFTER

The contacts list columns in the Contact window can be customized. Columns can be sorted, filtered and hidden according to user requirements. This functionality is the same across all lists in the Ctrack Online Application, discussed in greater detail later in this manual.

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Contacts are also used as part of Message Forwarding configuration. This feature will be discussed in greater detail later in this manual. Take note that it is important to complete the Time Zone field for a contact, as this is used when calculating times for the Message Forwarding functionality.

1.7.1.

Procedural Reference: Adding Contacts

1. In the Menu Bar, click Setup, and then click Contacts. 2. In the Contacts window, click Add. 3. In the Add Contact window, enter Contact Information, click Save, and then click Close. Please note when right clicking on a list item, a popup menu will be displayed.

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2. MAPS
When working with maps users will make use of both the Map Toolbar and Map Window.

2.1.

MAP ENGINE SETTINGS

There are two different map engines available for use, the Digicore Map engine and the Google Maps engine, and these can be configured from within user settings.

2.1.1.

Procedural Reference: Map Engine Settings

1. In the Ctrack Online Toolbar, click Setup, and the click Settings. 2. In the Map Type drop-down list, click the Use Digicore Mapping or the Use Google Mapping, and then click Save.

2.2.

THE MAP WINDOW

Maps displayed in the Map Window can be manipulated. A user has the ability to Zoom and Pan the Map and this can be achieved in a variety of different ways.

2.2.1.

The Map Control

The Map Control is the default standard feature provided. This control cannot be disabled in the Ctrack Online Application. The Map Control can be divided into three sections. The Pan Control for directional panning of the map, the Slider Control for adjusting the map zoom level, and the PegMan for the switching of the Maps between Maps and Street Level.. The Pan Control consists of four directional pan arrows, which will pan the map in the selected direction. Free Panning can also be achieved by selecting the Hand Pan in the centre of the Pan Control.
Pan Up Pan Left Pan Right Pan Down

PAN CONTROLS

GOOGLE MAP PAN CONTROL

DIGICORE MAP PAN CONTROL

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The Slider Control allows the user to increase or decrease the zoom level of the Map, by clicking the Increase and Decrease buttons. Free Zoom can also be achieved by moving the Zoom Slider on the Slider Control.
Increase Zoom

Zoom Slider

Decrease Zoom

SLIDER CONTROLS

GOOGLE MAP SLIDER CONTROL

DIGICORE MAP SLIDER CONTROL

2.2.1.1.

PROCEDURAL REFERENCE: MAP CONTROL'S

1. In the Map window, click the and > buttons, and the click the and buttons on the Pan Control. 2. In the Map window, click the + button, and then the - button on the Slider Control.

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2.2.2.

Mouse Events

A series of mouse events may be used to control the map display.


MOUSE MOVEMENTS Zoom In Zoom Out Pan On the Map, point the area to zoom, and the roll the mouse button forward. On the Map, point the area to zoom, and the roll the mouse button backwards. On the Map, click-and-hold, then drag-and-drop the Map in the desired direction.

2.2.2.1.

PROCEDURAL REFERENCE: MOUSE EVENTS

1. In the Map window, point to any area, and then roll the mouse button forward. 2. In the Map window, point to any area, and then roll the mouse button backwards.

3. In the Map window, click-and-hold, then dragand-drop the Map, in the desired
direction.

2.2.3.

Context Menu Commands

Various context menu commands, used to control the Map, are available when right-clicking anywhere on the Map Window.

Select the appropriate command in the Map Control expansion menu.


CONTEXT MENU COMMANDS Zoom In Zoom Out Zoom In Here Zoom Out Here Centre Map Here The Map will be zoomed in by one zoom level. The Map will be zoomed out by one zoom level. The Map will be zoomed in by one zoom level at the right-click location. The Map will be zoomed out by one zoom level at the right-click location. The Map will be centered to the right-click location.

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2.2.3.1.

PROCEDURAL REFERENCE: CONTEXT MENU COMMANDS

1. In the Map window, right-click the Map, select Map Control, and then click Zoom In. 2. In the Map window, right-click the Map, select Map Control, and then click Zoom Out. 3. In the Map window, right-click the Map, select Map Control, and then click Zoom In Here. 4. In the Map window, right-click the Map, select Map Control, and then click Zoom Out Here. 5. In the Map window, right-click the Map, select Map Control, and then click Centre Map Here.

2.2.4.

Map Types for Google Maps

Users may select between three different map types as provided by Google Maps. The map type selection will affect mainly the display of information on the map, and provides the user with certain additional customization.

MAP TYPES

MAP

SATELLITE

TERRAIN

Please select the desired map type from the Map Type Toolbar.
MAP TYPES Map Satellite Terrain This map type displays a street map of the area zoomed on the map. This map type displays a street map and satellite images of the area zoomed on the map. This map type displays a street map and the terrain typography of the area zoomed on the map.

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2.2.4.1.

PROCEDURAL REFERENCE: CHANGE MAP TYPE

1. In the Map window, in the Map Type toolbar, click Map. 2. In the Map window, in the Map Type toolbar, click Satellite. 3. In the Map window, in the Map Type toolbar, click Map and then select Terrain.

2.2.5.

Map Types for DCT Maps

Users may select between two different map types as provided by DCT Maps. The map type selection will affect mainly the display of information on the map.

MAP TYPES FOR DCT MAPS

ROAD

SATELLITE

Please select the desired map type from the Map Type Toolbar.
MAP TYPES Road Satellite This map type displays a street map of the area zoomed on the map. This map type is stored locally. This map type displays a street map and satellite images of the area zoomed on the map. This map type uses the Internet in order to load the data.

2.2.5.1.

PROCEDURAL REFERENCE: CHANGE MAP TYPE

1. In the Map window, in the Map Type toolbar, click Road. 2. In the Map window, in the Map Type toolbar, click Satellite.

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2.2.6.

The Google Maps Street View

The Ctrack Online application allows the user to view the Google Map in a Street View. The Street View allows a user to view the Google Map that displays a street map of the area, and it also allows a user to zoom in on the map to a street level. The Street Map View allows a user to explore streets on the Map through a 360 degree street level imagery. Please note that this is only applicable if Street Level Imagery is available for the area. Please note that the Google Map Street view only works in conjunction with Google Maps API v3. 2.2.6.1. THE GOOGLE STREET VIEW PEGMAN

The yellow PegMan is displayed on the Google Maps as a standard yellow figure. The yellow PegMan will guide users through the Street View. A user would click and drag the PegMan to the location on the Map where the user wishes to view the Map in Street View, the roads that contain the Street View Imagery will appear with a blue border.

2.2.6.2.

HOW TO USE THE GOOGLE STREET VIEW

In order for a user to access the Street Map view, the user would drag the PegMan over the area that they wish to view in the Map view. The map will turn blue, and by dropping the PegMan on an area, a user would be able to view the Street View of the area selected.

By clicking the Close button, the Map View will be displayed, and the Street View will be closed.
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2.2.6.3.

PROCEDURAL REFERENCE: NAVIGATING TO THE STREET VIEW

1. In the Map window, zoom the Map to the relevant level. 2. In the Map window, select the Google Maps PegMan. 3. In the Map window, drag-and-drop the PegMan onto the relevant section on the Map. 4. In the Street View window, click the Close button to revert back to the Map view. 2.2.6.4. NAVIGATING THE GOOGLE MAP STREET VIEW

Navigating the Google Map Street View works in a similar way to that of the Map View, a user will be able to use the Slider and Zoom Controls to be able to zoom in and pan the Street View Map.

The Slider Control allows the user to increase or decrease the zoom level of the Street View, by clicking the Increase and Decrease buttons. Free Zoom can also be achieved by moving the Zoom Slider on the Slider Control.
Increase Zoom Zoom Slider Decrease Zoom

Another way to move and navigate the Map within Street View is to use the 'waking' options of the forward, back, left and right arrows that will be displayed when on the Street View, or alternatively use the up and down arrows on your keyboard.

To rotate the view in Street View, use the wheel in the control panel on the top left hand corner, or click and drag with your mouse.

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2.2.6.5.

VIEWING VEHICLES WITHIN STREET VIEW

Vehicles that are displayed on the Map, can be viewed in the Street View. A user would drag and drop the PegMan over the vehicle that they wish to view.

A user would notice that the vehicle is displayed on the Street View as the same Event icon displayed within the Map View.

2.2.6.5.1. Procedural Reference: Viewing a Vehicle in Street View


1. In the Map window, zoom to the relevant Vehicle. 2. In the Map window, select the Google Maps PegMan. 3. In the Map View, drag-and-drop the PegMan onto the relevant section on the Map.

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2.3.

THE MAP TOOLBAR

The Map Toolbar consists of various application features, used to select what information will be displayed in the Map Window. This toolbar also allows for mapping configurations to be saved and restored on the fly.

Show / Hide POI

Find

Clear Overlay

Show / Hide Vehicles

Show / Hide Tasks

Reset Map

Set as map defaults

2.3.1.

Show / Hide Vehicles

The Vehicles button in the Map Toolbar will show or hide all the vehicles in the Map window.
VEHICLE DISPLAY IN THE MAP WINDOWS

HIDE VEHICLES

SHOW VEHICLE

Once the Vehicle button is pressed to the on position, all vehicles in the selected Business Group will be displayed in the Map Window. When the Vehicle Button is pressed again, all vehicles will be hidden from the display. Depending on the zoom level of the Map Window, some vehicle statuses may start overlapping. This may cause the map to become unclear and unreadable. To prevent overlapping, the Ctrack Online Application has adopted a clustered Vehicle approach. Vehicle Clusters allow cluttered maps to become more user friendly, and it is an efficient method of allowing the user to focus on a large number of vehicles which may be dispersed over an area. When zoomed to Country Level, users may only see individual Vehicle Clusters however when zoomed to City Level the Vehicle Clusters will fragment, thus allowing users to view the individual vehicles of the clusters.

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2.3.1.1.

PROCEDURAL REFERENCE: SHOW AND HIDE VEHICLES

1. In the Map toolbar, click the Vehicles button, to turn on the display of vehicles. 2. In the Map toolbar, click the Vehicles button, to turn off the display of vehicles. 3. In the Map window, zoom the Vehicle Clusters, to view individual vehicles.

2.3.2.

Show / Hide Points of Interest

The Points of Interest button in the Map Toolbar will show or hide all the POIs in the Map window.
POINT OF INTEREST DISPLAY IN THE MAP WINDOWS

HIDE POINTS

SHOW POINTS

Once the Points of Interest button is pressed to the on position, all POIs in the selected Business Group will be displayed in the Map window. When the POI Button is pressed again, all POIs will be hidden from the display. 2.3.2.1. PROCEDURAL REFERENCE: SHOW AND HIDE POINTS OF INTEREST

1. In the Map toolbar, click the Points of Interest button, to turn on the display of POIs. 2. In the Map toolbar, click the Points of Interest button, to turn off the display of POIs.

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2.3.3.

Tasks

The Tasks button in the Map Toolbar will show or hide all the Tasks in the Map window.
TASK DISPLAY IN THE MAP WINDOWS

HIDE TASKS

SHOW TASKS

Once the Tasks button is pressed to the on position, all tasks in the selected Business Group will be displayed in the Map Window. When the Tasks Button is pressed again, all tasks will be hidden from the display. 2.3.3.1. PROCEDURAL REFERENCE: SHOW AND HIDE TASKS

1. In the Map toolbar, click the Tasks button, to turn on the display of tasks. 2. In the Map toolbar, click the Tasks button, to turn off the display of tasks.

2.3.4.

Reset Map

The Reset button in the Map Toolbar will reset the Map to the preconfigured default map values, as configured by the User Settings. 2.3.4.1. PROCEDURAL REFERENCE: RESET MAP

1. In the Map toolbar, click Reset Map.

2.3.5.

Clear Overlay

Many objects are not created directly on the Map, but rather overlaid as additional Map Layers. The Clear Overlay button in the Map Toolbar will clear all additional Map Layers currently overlaid on the map. 2.3.5.1. PROCEDURAL REFERENCE: CLEAR OVERLAY

1. In the Map toolbar, click Clear Overlay.

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2.3.6.

Set as Map Defaults

The Set as Map Defaults button in the Map Toolbar will update the currently configured Map display as the new default display in the User Settings. The newly saved settings will be applied when the user resets the map, or login. Only the Default Zoom Level and the Default LAT & LONG positions will be saved.
UPDATED USER SETTINGS

BEFORE

AFTER

2.3.6.1.

PROCEDURAL REFERENCE: SET AS MAP DEFAULTS

1. In the Map toolbar, click Set as Map Defaults.

2.4.

WORKING WITH OBJECTS IN THE MAP WINDOW

When Vehicles, Points of Interest and Tasks are displayed in the Map Window, additional object information is displayed to the user by means of object tooltips and object flags. The object flags provide more detailed information about the vehicles, but this is only applicable if the user is using the Google Maps Engine. The object flags will reflect the colour and last reported vehicle status information.
OBJECT FLAGS

VEHICLE

POINTS OF INTEREST

TASKS

When Vehicles are displayed in the Map Window, a vehicles driving direction is displayed on Google and DCT Maps as an arrow. Driving direction for vehicles can also displayed when replay data is presented on the map.

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From the object flags the user can access additional application features, which will be discussed in more detail throughout this user manual. In the event that a Business user logs onto the Ctrack Online Application, the user will not have the correct rights and thus will not be able to view the details of any Private Trip data. The vehicle will then be displayed at the last known business trip position, and this will be displayed on the map as a red dot icon.

2.4.1.

Procedural Reference: Display Tooltip and Flag

1. In the Map window, point any object to display the object tooltip. 2. In the Map window, click any object to display the object flag.

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2.5.

SHOWING ADDRESSES IN THE MAP WINDOW


This application feature allows users to find physical addresses on the map. The Show Address button in the right-click context menu of the Map Window captures the LAT & LONG position of the mouse pointer and displays the LAT & LONG position with an associated physical address.

Once the address is displayed, user can use the address in conjunction with other application features, which will be discussed in more detail throughout this user manual.

2.5.1.1.

PROCEDURAL REFERENCE: FIND VEHICLES AND ADDRESSES

1. In the Map window, right-click a position, and then click Show Address.

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3. LISTS
When working with Lists users will make use of both the List Toolbar and Object List. On a regular basis users will also be required to switch between different Lists, through the use of List Tabs.

3.1.

LISTS TABS

In the Ctrack Online Application there is a variety of different types of object which are grouped together into different lists. Each list will consist of a unique set of object and tools. Please note that a row that has been selected or expanded in the workspace, will remain selected after refreshing the data.
List Tabs

Grouping Bar List Toolbar Object List List Object

Users can easily switch between the different lists by simply clicking the corresponding List tab.

SWITCHING BETWEEN DIFFERENT LISTS

VEHICLE LIST

POINTS OF INTEREST LIST

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3.2.

THE LIST TOOLBAR

In the List Toolbar, a set of tools will be available. The tools that are available may differ slightly, depending on the List tab selected, however users will find that a set of common tools are present on all the List Toolbars across the different List Tabs.
Add Object View on Map Save Settings Refresh

Delete Object

Find Objects

Clear Filters

3.2.1.

Add

The Add button in the List Toolbar allows a user to add additional objects. This button will be discussed in greater detail later in this manual.

3.2.2.

Remove / Delete

The Remove/Delete button in the List Toolbar allows the user to erase the selected objects in the Object List. A user may also make use of the Delete icon corresponding to objects in the Object List. The Delete button will appear as a Remove button in the Vehicles List Tab, because Vehicles can never be deleted from the Ctrack Online Application or Ctrack MaXx backend.
REMOVE / DELETE OBJECTS

BEFORE

AFTER

3.2.2.1.

PROCEDURAL REFERENCE: REMOVE / DELETE OBJECTS

1. In the Object List, select an object, and then in the List Toolbar, click Remove / Delete. 2. In the Delete Confirmation window, click OK.

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3.2.3.

View on Map

The View on Map button in the List Toolbar button allows the user to display objects selected in the Object List in the Map Window. The Map Window will automatically pan and zoom to focus to the object.
VIEWING OBJECTS ON THE MAP

BEFORE

AFTER

3.2.3.1.

PROCEDURAL REFERENCE: VIEW OBJECT ON THE MAP

1. In the List Toolbar, select an object, and then click View on Map.

3.2.4.

Find

The Find button in the List Toolbar allows a user to search for objects in the Ctrack Online Application. This button will be discussed in greater detail later in this manual.

3.2.5.

Save Settings

The Save Settings button in the List Toolbar allows a user to save any custom column layout and groupings configured in the Object List. The Save Settings button will also save any filter settings applied to an Object List. 3.2.5.1. PROCEDURAL REFERENCE: SAVE SETTINGS

1. In the Object List, configure a Custom Column Layout and Grouping. 2. In the List Toolbar, click Save Settings.

3.2.6.

Clear Filter

The Clear Filter button in the List Toolbar, allows a user to quickly clear any existing filters in the Object List. Take note that the clearing of filters will not automatically save the filter settings. 3.2.6.1. PROCEDURAL REFERENCE: CLEAR FILTER

1. In the Object List, configure a Filter on a column in the Object List. 2. In the List Toolbar, click Clear Filter.

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3.2.7.

Refresh

The Object List has a default refresh frequency. This frequency is set to a default of five minutes. The Refresh button in the List Toolbar allows user to manually refresh the Object List at any time. 3.2.7.1. PROCEDURAL REFERENCE: REFRESH SETTINGS

1. In the List Toolbar, click Refresh.

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3.3.
3.3.1.

DISPLAY DATA
Filtering Business Groups

All user accounts that are available in the Ctrack Online Application will co-exist in the Ctrack MaXx backend. In the Ctrack MaXx backend, user accounts are assigned to different cost centers, grouped into Business Groups, which allow users access to a large number of objects. Business group membership together with object access rights are inherited from the Ctrack Maxx backend to the Ctrack Online Application. For this reason the business group filter was included. The filter will provide a list of available business groups including the business group currently selected. User may select a business group to filter objects from the Object List. When a user selects a specific business group, only the object from that business group will be displayed in the Object List of the Ctrack Online Application. All objects can be displayed in the Object List of the Ctrack Online Application, when the user selects the Root business group. Business groups are automatically filtered according to the business group name, in order to make finding specific business groups easier.

3.3.1.1.

PROCEDURAL REFERENCE: FILTERING BUSINESS GROUPS

1. In the Menu Bar, click the Expand All button to expand all Business Groups, or click the Collapse All button to collapse the treeview, and then click a Business Group.

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3.3.2.

Resize Columns

Columns can be resized by the user, by simply placing the mouse cursor over the selected column border. A click-drag-and-drop procedure will then enable the user to manually set the column width.

3.3.2.1.

PROCEDURAL REFERENCE: RESIZE COLUMNS

1. In the Object List, position the mouse pointer on the edge of a column header, click-andhold the column header and then drag-and-drop the new column size. 2. In the List Toolbar, click Save Settings.

3.3.3.

Reorder Columns

Columns can be reordered by the user, by simply placing the mouse cursor over the selected column header. A click-drag-and-drop procedure will then enable the user to manually change the column position.
REORDER COLUMNS

BEFORE

AFTER

3.3.3.1.

PROCEDURAL REFERENCE: REORDER COLUMNS

1. In the Object List, position the mouse pointer in the centre of a column header, clickand-hold the column header and then drag-and-drop the new column position. 2. In the List Toolbar, click Save Settings.

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3.3.4.

Sorting Columns

Column level sorting can be applied to all columns in the Object List. To apply column level sorting, user can simply right-click any column header and then select the desired sort order. An ascending or descending sort order can be applied and cleared.

After a column has been sorted, user will notice a sort indicator added to the column header. The column will be shaded to identify the sorted column. The Clear Sorting command, will remove any sorting applied to the column.
SORTING A COLUMN

SORT ASCENDING

SORT DESCENDING

CLEAR SORT

3.3.4.1.

PROCEDURAL REFERENCE: SORTING COLUMNS

1. In the Object List, right-click a column header, and then click Sort Ascending. 2. In the Object List, right-click a column header, and then click Sort Descending. 3. In the Object List, right-click a column header, and then click Clear Sort. 4. In the List Toolbar, click Save Settings.

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3.3.5.

Filtering Columns

Column level filtering can be applied to all columns in the Object List. To apply a column level filter, user can simply right-click the column header and expand the Filter menu item. A two criterion filter can then be applied to each of the columns in the Object List.

After configuring the filter criterion and criterion value, please click the Filter button. The Clear Filter command, will remove any applied filters from the column, and the Save Settings button will save all filters for an Object List.
FILTER A COLUMN

BEFORE

AFTER

3.3.5.1.

PROCEDURAL REFERENCE: FILTERING COLUMNS

1. In the Object List, right-click a Column Header, and then expand the Filter menu item. 2. In the Filter menu item, set a Filter Criterion, type a Criterion Value, and then click Filter. 3. In the Filter menu item, click Clear Filter.

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3.3.6.

Column Selection

With such a vast number of columns for monitoring data in the Object List, the Object List may at times become cluttered with data which is of no importance to the user. A user may selectively choose to display or hide columns according to their individual needs. To customize column selection the user can simply right-click any column header and expand the Columns menu item. Please note that when the OS grid is enabled, more column options will be available in Lists. These options are Eastings and Northings. Refer to Appendix D OS Grid Implementation for more information.

The Columns menu item allows a user to check (show) or uncheck (hide) columns in the Object List. In the example below, the Delete field has been unchecked (hidden) from the Object List.
DISPLAY OR HIDE COLUMNS

BEFORE

AFTER

3.3.6.1.

PROCEDURAL REFERENCE: COLUMN CONFIGURATION

1. In the Object List, right-click any Column Header, and then expand the Columns Menu item. 2. In the Columns Menu item, check Columns to Show, and uncheck Columns to Hide. 3. In the List toolbar, click Save Settings.

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3.3.7.

Grouping Columns

Another useful functionality provided in the Object List, is column level grouping. Column Grouping will group all objects of similar type in a particular column. Grouping is achieved by dragging and then dropping the required column header into the Group Bar. This area can be found directly above the List Toolbar. Alternatively simply right-click a column header and click Group By. A single column can be grouped for granularity of data. In this example all vehicles of similar Type has been grouped together.
GROUPING A SINGLE COLUMN

BEFORE

AFTER

Multiple columns can be grouped together for further granularity of data. In this example all vehicles of similar type has been grouped together and was further grouped by their Mode of communication.
GROUPING MULTIPLE COLUMNS

BEFORE

AFTER

Please note that columns where uniqueness exists cannot be grouped, for example a user cannot group the Vehicle ID column because there is no information that can be grouped. 3.3.7.1. PROCEDURAL REFERENCE: CREATE A GROUPING

1. In the Object List, click-drag-and-drop a column header to the Group Bar. 2. In the Object List, right-click a column header, and then click Group By. Once grouped, the grouping can be sorted in an ascending or descending fashion. In this example the Type grouping has been given a descending sort order.

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BEFORE

AFTER

3.3.7.2.

PROCEDURAL REFERENCE: SORT A GROUPING

1. In the Group Bar, at the end of the Group Label, click the or sort button. Once grouping and sort order is applied to columns, grouping can also expanded or collapsed. This will allow users to show or hide objects of similar types in the Object List, a particularly useful function when dealing with a large number of objects. In this example the Solo group has been collapsed.
COLLAPSE A GROUP

BEFORE

AFTER

3.3.7.3.

PROCEDURAL REFERENCE: COLLAPSE AND EXPAND A GROUPING

1. In the Object List, to the left of the Group Label, click the collapse button, and then click the expand button. Grouping can be removed by simply dragging the grouped column header away from the Group Bar. Alternatively simply right-click the column header and click Ungroup. 3.3.7.4. PROCEDURAL REFERENCE: REMOVE A GROUPING

1. In the Grouping Bar, click-drag-and-drop a Group Label out of the Group Bar. 2. In the Object List, right-click a Column Header, and then click Ungroup.

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3.3.8.

Grid Navigation

Grid Navigation allows the user to easily navigate back and forth between pages on the grid, as well as to quickly jump to a certain page in the grid. The user is also able to set the amount of items to appear on a single page in the grid. The page size can then be saved when a user clicks on the Save Settings button.
Move to Previous Page Jump to a Page

Move to Next Page

Set the number of items to display in the Object List

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4. SEARCHING FOR DATA


The Ctrack Online Application allows users to search for objects at the application, Map and List levels. The search results will be listed in the Results Pane, from where the user can perform various application features. These features will be available from the right-click context menu with the associated object. The Results Pane will expand in the left side of the application window, listing the search criterion above, with categorized search results below.

4.1.

SEARCHING THE CTRACK ONLINE APPLICATION

To search all the Vehicles, Drivers, Points of Interest, Geo Zones and Tasks in the Ctrack Online Application including Businesses or Addresses provided by Google Maps, users can make use of the Ctrack Search box in the Menu Bar. Simply provide the search criterion and click the search (magnifying glass) button. The more specific the search criterion the better the returned search result will be.

4.1.1.

Procedural Reference: Ctrack Search


click the Search button.

1. In the Menu Bar, in the Ctrack Search Box, type the search criterion, and then

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4.2.

SEARCHING THE MAP AND OBJECT LISTS

To search all the Vehicles, Drivers, Points of Interest, Geo Zones and Tasks in the Ctrack Online Application users can make use of the Find button found in the Map and List Toolbars. Alternatively the Find button from the right-click context menu in the Map Window may also be used. When using this method, the coordinates of the right-click position will become part of the search criterion, and the Address field will be populated automatically.
FIND BUTTON

TOOLBAR

CONTEXT MENU

4.2.1.

Finding Vehicles and Drivers

This application feature allows user search for vehicles or drivers within the Ctrack Online Application.

Users will be required to specify search criterion in the Find Vehicle / Driver Window. Combination search criterions can be set in relation to one another in order to refine the search result returned.
FIND VEHICLES / DRIVERS TABLE Name In Close to POI Close to Address Specify the object name or part thereof in this field. The search result will return all objects matching the search. Specify the business group to search. Only object from this business group will be returned by the search result. When searching object within the specified radius of the POI, the Name field can be specified. When searching object within the specified radius of the Address, the Name field can be specified. When entering this search criterion, please verify the address entered by clicking the COMPANY CONFIDENTIAL DigiCore Technology (Pty) Ltd Page 53 of 235

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FIND VEHICLES / DRIVERS TABLE search (magnifying glass) button associated with this field. Now select a verified address from the Address Search Result Window. Please see the Sub Searches section below. Inside / Outside Geo Zone Within Radius With Capabilities Terminal Enabled Latitude Longitude E,N OSGB The search results will return all objects currently in relation to the specified Geo Zone.

Specify the radius criterion in relation to POI and Address searches. The search results will return all objects with specified Skillsets. If this field is checked, the search results will only contain vehicles which have a Garmin or cCom terminal attached to the installed tracking unit. This will display the latitude of the specified search origin chosen. This field cannot be edited. This will display the longitude of the specified search origin chosen. This field cannot be edited. This will display the Easting and Northing of the specified search origin chosen. This field cannot be edited. This will display the OSGB Grid Mapping of the specified search origin chosen. This field cannot be edited.

4.2.1.1.

PROCEDURAL REFERENCE: FIND SPECIFIC OBJECTS

1. In the Map or List toolbar, click Find, and then click Vehicle or Driver. 2. In the Find Vehicle/Driver window, enter the search criteria combination, and then click Search. 3. In the Results Pane, review the Search Results.

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4.2.2.

Finding Points of Interest

This application feature allows a user to search for Points of Interest within the Ctrack Online Application.

User will be required to specify search criterion in the Find Points of Interest Window. Combination search criterions can be set in relation to one another in order to refine the search result returned.
FIND POINTS OF INTEREST Description Of Type Inside / Outside Geo Zone Close to Address Specify the POI name or part thereof in this field. The search result will return all objects matching the search criterion. Specify the POI type. The search result will return all POI matching the type search criterion. The search results will return all POIs currently in relation to the specified Geo Zone. When searching POIs within the specified radius of the Address, the Name field can be specified. When entering this search criterion, please verify the address entered by clicking the search (magnifying glass) button associated with this field. Now select a verified address from the Address Search Result Window. Please see the Sub Searches section below. When searching POIs within the specified radius of a vehicle, the Name field can be specified. When searching POIs within the specified radius of other POIs, the Name field can be specified. Specify the radius criterion in relation to Vehicle and Address searches.

Close to Vehicle Close to POI Within Radius

4.2.2.1.

PROCEDURAL REFERENCE: FIND POINTS OF INTEREST

1. In the Map or List Toolbar, click Find, and then click Point of Interest. 2. In the Find Point of Interest window, enter the Search Criteria Combination and then click Search. 3. In the Results Pane, review the Search Results.

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4.2.3.

Sub Searches within the Find Window

When making use of the Find Vehicle/Driver or Find Points of Interest Window, a user may at times need to perform a sub search, to verify the Address or Vehicle information that was manually entered is correct. 4.2.3.1. CLOSE TO ADDRESS

The Close to address field allows for manual addresses entries as search criterion. The address however needs to be verified, as the address entry may be incomplete, only partly known and not specific enough. By clicking the search (magnifying glass) button, associated with the Close to address field, the user will have the opportunity to select the most appropriate and verified address to be used as this search criterion.

In this example, the address search returns verified addresses matching the Cape porti on of the address criterion. A more specific address may now be selected from the Address Search Results Window.

4.2.3.1.1. Procedural Reference: Address Sub Search


1. In the Close To Address field, type address criterion, and then click the Search (magnifying glass) button. 2. In the Address Search Results window, click the Verified Address.

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4.2.3.2.

CLOSE TO VEHICLE

The Close to vehicle field allows for manual vehicle entries as search criterion. The vehicle however needs to be verified, as the vehicle entry may be incomplete, only partly known and not specific enough. By clicking the search (magnifying glass) button, associated with the Close to vehicle field, the user will have the opportunity to select the most appropriate and verified vehicle to be used as this search criterion. In this example, the vehicle search returns verified vehicles matching the 82933 portion of the vehicle criterion. A more specific vehicle may now be selected from the Vehicle Search Results Window.

Furthermore, vehicles results returned in the Vehicle Search Results Window can be filter to meet specific Skill set requirement. In this example, the above result set has been filtered further to only return vehicles with an associated Ambulance Skill set.

4.2.3.2.1. Procedural Reference: Vehicle Search


1. In the Close To Vehicle field, type vehicle criterion, and then click the Search (magnifying glass) button. 2. In the Vehicle Search Results window, if required, further filter the Skillsets. 3. In the Vehicle Search Results window, click the Verified Vehicle.

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5. SEARCH MODE
The Search Mode functionality has been implemented to enhance the performance of the Ctrack Online Application in larger organizations, with typically a higher number of assets in their Ctrack infrastructure. One of the main performance issues faced when dealing with larger fleets of vehicles, is the amount of time required to push / load asset from the Ctrack Online Server to the Ctrack Online Application, the sheer volume of assets transferred, attributes to the performance bottleneck experienced.

By default all assets of the selected business group is pushed / loaded to the Ctrack Online Application, with a direct correlation between the number of assets and the data access time. The more assets in the selected business group, the longer the load time of the Ctrack Online Application. With Ctrack Online in Search Mode only specific assets and assets types, based on search results, are pushed / loaded to the Ctrack Online Application, resulting in much improved data access times.

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The Search Mode functionality is enabled from the Ctrack MaXx backend on a per user group basis. This is essentially the same concept as setting the Dashboard as the default landing page, it basically provides a different default view to Ctrack Online Application. If the user account belongs to multiple user groups, Search Mode will only be implemented for the user if the Enable Search Mode right is assigned to all user groups. Search Mode is enabled by default to all users account with membership to the Global Administrators group, an cannot be overwritten.

5.1.

THE SEARCH MODE INTERFACE

After successfully assigning Search Mode to a user account the following simplified version of Ctrack Online will be presented to the user after a successful login.

As you will notice there is several differences from the default Ctrack Online, as listed below: No List window is present. (This results in faster loading times, as no unnecessary object data is loaded) Reduced toolset present on the Map Toolbar (No way to switch between views, only the Map View is available) Reduced toolset present on the right-click context menu of the map.

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5.2.

SEARCHING FOR INFORMATION

When performing searches in Search Mode, a maximum of 500 search results in total can be returned. If the user attempts to search with a poorly constructed search phrase, which will return more than 500 results, a warning will be raised, and no search will be performed until the search phrase is refined. The minimum number of characters required for your search phrase, is three. If the search phrase is any shorter, no search will be performed.

5.2.1.

The Ctrack Search

The default Ctrack Search tool can be used to search for specific assets in the Ctrack Online Application. However, the search will always be based on the Root perspective, and all assets in the Cost Centres where the user has membership will be used to return valid search results. The user does however have the ability to restrict the asset types being searched. A maximum of 500 search result can be returned.

CTRACK SEARCH OPTIONS Search Phrase Assets to search for: Load results into lists. The user needs to specify a phrase to search for. A minimum of three characters is required. The user will have the ability to specify the specific type of assets to be returned by the search. Vehicles, Geo Zones, Drivers and POIs will return result sets from the Ctrack MaXx database. Address and Places are returned by a Google search. When this option is checked, the user will have the search results return to a List Window, instead of the regular Search Result Side Pane. Also, when selecting this option, Address and Place result cannot be returned to the List Window, and is therefore excluded / disabled from the search. All search results return to the List View are automatically saved for the user. This means that even after the users logs off, by the following login, the search results are retained until a new search is performed and loaded to the lists.

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5.2.2.

Proximity Searching

Proximity Searching can be performed within proximity of a search origin. Search origin can be a right-click position on the map, a Point of Interest, or based on Address and Place search results. The user will also be able to specify the asset type to search for within a defined maximum radius. A maximum of 500 search result can be returned.

PROXIMITY SEARCH OPTIONS Search for ID / Name / Description Radius Historic Search Load results into lists. The user will have the ability to specify the specific type of assets to be returned by the search. Vehicles, Drivers and POIs will return result sets from the Ctrack MaXx database. The user needs to specify a phrase to search for. A minimum of three characters is required. The user can base the search on the assets name or description. Only return search results for assets that are in proximity to the search origin. The historic search functionality allows user to search for results in the past. This feature will be explained in more detail later in this manual. When this option is checked, the user will have the search results return to a List Window, instead of the regular Search Result Side Pane. Also, when performing a historic search, search result cannot be returned to the List Window, and is therefore excluded / disabled from the search. All search results return to the List View are automatically saved for the user. This means that even after the users logs off, by the following login, the search results are retained until a new search is performed and loaded to the lists.

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5.2.3.

Performing Historic Searches


The Proximity Search functionality allows user to search historic data. This will allow the user to for instance review which vehicles visited a specific address within a certain time frame.

The Historic Search requires the user to input the search date and a number of hours before the search date, to form the timeframe of the historic data. The above timeframe states that the historic search end date is 20 March 2012 at 10am and that the start date should be 20 March 2012 at 05am.

5.3.

WORKING WITH SEARCH RESULTS

To work with search results returned by either the Ctrack or Proximity searches, the user is presented with two result interfaces. If the user gets disconnected from the Ctrack Online application, the last search result can be accessed from saved results, by clicking the toolbar button in the Map Toolbar.

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5.3.1.

The Search Results Pane

By default, unless otherwise selected by the user, the Ctrack and Proximity search result will be returned to the Search Result Pane of the Ctrack Online Application. The search results pane is further sub-divided by asset type, grouping assets of similar type together. From the Search Results Pane, various application features are available for selection from the right-click context menu of the asset.

5.3.2.

Returning Search Result to the List Window

If selected by the user, the Ctrack and Proximity search result can be returned to the List Window of the Ctrack Online Application.
SEARCH RESULTS

CTRACK SEARCH

PROXIMITY SEARCH

After search result assets are loaded to the List Window, normal Ctrack Online functionality is available. The List Window can also be closed by the user.

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6. VEHICLES
In the Ctrack Online Application users will mainly devote their time and attention to monitoring vehicles. Although vehicle movement is displayed in the Map Window most of the vehicle properties and functionality is available in the Vehicles tab of the Object List.

6.1.

VIEWING VEHICLE INFORMATION

When looking at the Vehicles tab in the Object List, columns are used to provide some information about the vehicles. Users may however need to view more detailed vehicle information. This can be achieved by expanding a vehicle in the Object List. Alternatively, the user could also pop-up the vehicle tooltip when hovering on the hyperlink in the Vehicle ID column. Expanding a vehicle is achieved by clicking the Expand button associated with a vehicle in the Object List.

Once a vehicle object has been expanded in the Object List, users can view the Summary information of the vehicle. The Summary information will provide vehicle properties and operational information. Driver information will also be available. The information provided will inform the current driver tagged or manually assigned to the vehicle. Driver information will also displays links to the drivers permitted to drive the vehicle. Additionally users can also view the Trip Summary information, a detailed breakdown of all the trips logged by the vehicle to the Ctrack Online Application. From here, trips can be selected, viewed and replayed in the Map Window. When a large number of trips exist and spans across multiple pages, an additional Page Navigation Toolbar is provided. When Task are enabled in the Ctrack Online Application and the vehicle is configured correctly, with a Garmin, cCom or CDT device, an Additional Task tab is provided for monitoring tasks currently in progress or assigned to the vehicle.

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The vehicle tooltip is another method to attain similar vehicle information as with the expanded vehicle. The vehicle tooltip is available as a pop-up when the mouse is hovered over the Vehicle ID hyperlink.

6.1.1.1.

PROCEDURAL REFERENCE: VIEWING VEHICLE INFORMATION

1. In the Object List, for the relevant vehicle, click the Expand button. 2. In the Object List, for the relevant vehicle, hover over the Vehicle ID hyperlink.

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6.2.

EDIT VEHICLE DETAILS

In the Ctrack Online Application, vehicle details can be edited and updated by the user. A user would however first need to open the Edit Unit window. This can be achieved by right-clicking the vehicle and selecting Edit from the context menu, or by clicking the Edit (pencil) button in the Object List.

Take note that each unit will have different tabs available for access, dependent on the functionality available for the unit. Each unit will also have their own base profile.
CUSTOM FIELDS

CORRECTIONS

FORWARDING

GEO ZONES

OPERATING

NUMBERS

MESSAGE

DRIVERS

DETAILS

STATUS

HOURS

ASSIST iS110-S2 iS120-S2 iS125 iS125-S2 iS130 iS130-S2 iS210 Sec +2 Sec +G SOLO

X X X X X X X X X X X

X X X X X X X X X X X

X X

X X X X X X X X X X X X X X X

X X X X X X X X X X X X X X

X X X X X X

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6.2.1.

Vehicle Details

The Details tab in the Edit Unit window allows user to manually configure the details of the vehicle. Details will be updated in both the Ctrack Online Application and Ctrack MaXx. Where applicable, the updated details will also be sent to the vehicle.

EDIT UNIT : DETAILS Upload Vehicle ID Fleet Nr. Registration Nr. Description Make, Model and Colour VIN & Engine Nr. Profile A vehicle image may be uploaded and attached to the vehicle. A 60kb limit is imposed on the size of the uploaded image. The Vehicle ID field is a unique code in order to identify vehicles. Enter the Fleet number if applicable. Enter the Registration number of the Vehicle. It is advised to always assign a Registration number to the vehicle. Enter a short meaningful Description for the vehicle. Enter the Make, Model and Colour of the Vehicle. This may help to physically identify the vehicle. Enter the VIN and Engine numbers of the Vehicle. This may help to physically identify the vehicle. The assigned vehicle Profile will determine which properties enabled for editing. Profiles are however assigned to vehicles in the Ctrack MaXx backend and cannot be changed from the Ctrack Online Application. Please note that only certain unit types can be edited. If Skillsets has been enabled and defined in the Ctrack Online Application a Skill Set can be assigned to the Vehicle. If the vehicle is has been tagged with a Driver ID Tag, the driver details will be available. Alternatively, a manual driver assignment can be made. Only drivers assigned to the vehicle, in the current business group can be manually assigned.

Skill Set Driver

6.2.1.1.

PROCEDURAL REFERENCE: EDIT DETAILS

1. In the Object List, click the Edit button. 2. In the Edit Unit window, in the Details Tab, configure the Unit Details. 3. In the Edit Unit window, click Save, and then click Close.
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6.2.2.

Geo Zones

The Geo Zones tab in the Edit Unit window allows user to assign Geo Zones to the vehicle. Geo Zones created in the Ctrack Online Application or in Ctrack MaXx, available in the owning cost centre of the vehicle, will be listed in the Geo Zones tab. After updating the assigned Geo Zones list, an update will be sent to the vehicle. Depending on the unit type, a maximum of 200 Geo Zone areas can be sent and saved on the tracking device fitted to the vehicle.

To assign Geo Zones to the vehicle, move the selected Geo Zones from the Available Geo Zones list to the Assigned Geo Zones list.
EDIT UNIT : GEO ZONES TAB

BEFORE

AFTER

EDIT UNIT : GEO ZONES Available Geo Zones Assigned Geo Zones Move Buttons The list of Available Geo Zones will display all geo zones present in the owing cost centre of the vehicle, which are not already assigned to the vehicle. The list of Assigned Geo Zones will indicate which of the Available Geo Zones has already been assigned to the vehicle. Four movement control buttons are available for moving Geo Zones between the Geo Zones lists.

6.2.2.1.

PROCEDURAL REFERENCE: EDIT GEO ZONES

1. In the Object List, click the Edit button. 2. In the Edit Unit window, in the Geo Zones Tab, move the Geo Zones from the Available Geo Zones list to the Assigned Geo Zones list. 3. In the Edit Unit window, click Save, and then click Close.

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6.2.3.

Drivers

The Drivers tab in the Edit Unit window, allows user to manually assign valid drivers to the vehicle. Drivers that exist in the Ctrack Online Application and Ctrack MaXx backend, in the cost centers of the vehicle will be listed in the Drivers tab.

To assign drivers to the vehicle, move the selected drivers from the Available Driver list to the Allowed Driver list.
EDIT UNIT : DRIVERS TAB

BEFORE

AFTER

EDIT UNIT : DRIVERS Available Drivers Allowed Drivers Move Buttons The list of Available Driver will display all drivers present in the business group of the vehicle, which are not already assigned to the vehicle. The list of Allowed Drivers will indicate which of the Available Drivers has already been assigned to the vehicle. Four movement control buttons are available for moving Drivers between the Driver lists.

6.2.3.1.

PROCEDURAL REFERENCE: EDIT DRIVERS

1. In the Object List, click the Edit button. 2. In the Edit Unit window, in the Drivers Tab, move drivers between the Available Drivers list and the Assigned Drivers list. 3. In the Edit Unit window, click Save, and then click Close.

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6.2.4.

ODO / Operating Hours

The ODO / Operating Hours tab in the Edit Unit window, allow users to manually correct ODO and Operating Hours of vehicles. The Ctrack Online Application and Ctrack MaXx backend does keep track of ODO and Operating Hours, but it can differ from the actual readings of the vehicle, the reason for this is because we track a vehicles travelled distance based on GPS positioning distance which is more accurate than that of the speedometer of the vehicle. Good operating practice would be to manually verify and correct ODO and Operating Hours on a regular basis, so that the distance displayed by the Ctrack Online and Ctrack MaXx applications more closely match the cars odometer. To manually correct ODO and Operating Hours, specify the correct ODO or Operating hours values including the date and time, and then add the correction. The corrected value will force an update in the Ctrack database and the corrected value is applied to the vehicle, and displayed in the Ctrack Online application.
EDIT UNIT : ODO / OPERATING HOURS CORRECTIONS

BEFORE

AFTER

Manual ODO / Operating Hours corrections may also edited, updated and deleted by the user.
EDIT UNIT : ODO / OPERATING HOURS CORRECTIONS Correct ODO Correct Hours Time Add Update Enter the correct manual reading of the ODO or Hours.

Set the date and time of the correction. The Add button will add the correction to the corrections list. The Update button will update the correction edited by the user.

6.2.4.1.

PROCEDURAL REFERENCE: EDIT ODO / OPERATING HOURS CORRECTIONS

1. In the Object List, click the Edit button. 2. In the Edit Unit window, in the ODO / Operating Hours Tab, in the Manage Vehicle Odometer Values section, enter the corrected ODO value, enter the Time of the correction, and then click Add.

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3. In the Edit Unit window, in the ODO / Operating Hours Tab, in the Manage Engine Operating Hours section, enter the correct Hours value, enter the Time of the correction, and then click Add, click Save, and then click Close.

6.2.5.

ODO / Operating Hours Corrections

The ODO / Operating Hours Corrections tab in the Edit Unit window, allow users to manually correct ODO and Operating Hours of a unit. The Ctrack Online Application and Ctrack MaXx backend does keep track of ODO and Operating Hours, but it can differ from the actual readings of the vehicle, the reason for this is because we track a vehicles travelled distance based on GPS positioning distance which is more accurate than that of the speedometer of the vehicle. Good operating practice would be to manually verify and correct ODO and Operating Hours on a regular basis, so that the distance displayed by the Ctrack Online and Ctrack MaXx applications more closely match the cars odometer. To manually correct ODO and Operating Hours, specify the correct ODO or Operating hours values including the date and time, and then add the correction. The corrected value will force an update in the Ctrack database and the corrected value is applied to the vehicle, and displayed in the Ctrack Online application.
EDIT UNIT : ODO / OPERATING HOURS CORRECTIONS

BEFORE

AFTER

Manual ODO / Operating Hours corrections may also edited, updated and deleted by the user.
EDIT UNIT : ODO / OPERATING HOURS CORRECTIONS Correct ODO Time Add Update Enter the correct manual reading of the ODO or Hours. Set the date and time of the correction. The Add button will add the correction to the corrections list. The Update button will update the correction edited by the user.

6.2.5.1.

PROCEDURAL REFERENCE: EDIT ODO / OPERATING HOURS CORRECTIONS

1. In the Edit Unit window, in the ODO / Operating Hours Tab, in the Manage Vehicle Odometer Values section, enter the corrected ODO value, enter the Time of the correction, and then click Add.

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6.2.6.

Message Forwarding

The Message Forwarding Tab in the Edit Unit window enables users to configure specific vehicle status messages, received from a vehicle in the Ctrack Online Application, to be forwarded to a predefined contact. 6.2.6.1. ADDING / REMOVING CONTACTS

The first step in configuring message forwarding requires contacts to be selected from the Assigned Number list.

Contacts already defined in the Ctrack Online Application can be selected from the Contact drop down. 6.2.6.2. ADDING A SCHEDULE

The second step in configuring message forwarding requires a schedule to be added to the Schedule list. From here users can schedule when status messages should be forwarded to the selected contact. To add a schedule, simply define the parameters and then click the Add button.

Once the schedules have been added, the schedule will appear in the Schedule list. Schedules can also be deleted from the Schedule list by selecting the schedule and then clicking the Delete button.

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6.2.6.3.

PROCEDURAL REFERENCE: ADDING / DELETING SCHEDULES

1. In the Object List, click the Edit button. 2. In the Edit Unit window, in the Message Forwarding Tab, in the Schedule section, define a Schedule, and then click Add. 3. In the Edit Unit window, in the Message Forwarding Tab, in the Schedule section, select a Schedule, and then click Delete. 6.2.6.4. CONFIGURING MESSAGES

The third step in configuring message forwarding requires status selection in the Forward list. Please note that message forwarding can now be done via cell phone or e-mail for Solo, ICE and NX-40 Units. From here users can check the statuses that need to be forwarded to the contact. Please note that the message forwarding will not be saved if a Status has not been selected.

6.2.6.5.

PROCEDURAL REFERENCE: SELECTING STATUSES

1. In the Object List, click the Edit button. 2. In the Edit Unit window, in the Message Forwarding Tab, in the Forward section, select the Statuses that need to be forwarded. 3. In the Edit Unit window, click Save, and then click Close.

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6.2.7.

Numbers

The Numbers tab in the Edit Unit window, will allow a user to manually enter four cell phone numbers that could be used for the Remote Polling of the unit. These numbers are required in an international format, for example: +27821234567. This tab allows the user to activate or deactivate the Watch Mode functionality for a unit. The Emergency Call number as well as the Product Name can be manually entered on this tab.

6.2.7.1.

PROCEDURAL REFERENCE: EDIT THE NUMBERS TAB

1. In the Edit Unit window, in the Numbers tab, enter the Remote Polling Numbers, Product Name and Emergency Call Number then click Save.

6.2.8.

Custom Fields

The Custom Fields Tab in the Edit Unit window enables users to configure additional custom values for a vehicle. In the Ctrack Online Application there is a vast amount of properties used to configure and describe vehicles. In certain situation these may not meet the requirements of the user. In these situations additional custom fields can be created in the Ctrack MaXx backend, and custom field values can be entered from the Ctrack Online Application.

6.2.8.1.

PROCEDURAL REFERENCE: EDIT CUSTOM FIELDS

1. In the Object List, click the Edit button. 2. In the Edit Unit window, in the Custom Fields Tab, enter Custom Field Values. 3. In the Edit Unit window, click Save, and then click Close.
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6.2.9.

Status Info

The Status Info Tab in the Edit Unit window enables users to manually re-configure vehicle status info text. The newly re-configured status message text will be affective both the Ctrack Online Application and the Ctrack MaXx backend, and it will be displayed in the application.

6.2.9.1.

PROCEDURAL REFERENCE: EDIT STATUS INFO

1. In the Object List, click the Edit button. 2. In the Edit Unit window, in Status Tab, re-configure the Status Info text. 3. In the Edit Unit window, click Save, and then click Close.

6.2.10. Notes
The Notes Tab in the Edit Unit window enables users to add additional notes for vehicles. A functional text editor is provided for the user.

6.2.10.1.

PROCEDURAL REFERENCE: EDIT NOTES

1. In the Object List, click the Edit button. 2. In the Notes Editor section, click in the Notes Editor and complete the note and then click Save.

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6.3.

FUNCTIONS

Various vehicle functions are available in the Ctrack Online Application. Functions can be performed on selected vehicles by selecting the vehicles in the Object List, expanding the Functions button in the List Toolbar, and then selecting the function. Alternatively, the functions command can be selected from the right-click context menu of the vehicle object.
FUNCTIONS

6.3.1.

Poll a Vehicle

Under normal operating conditions vehicles send positional update messages to the Ctrack Online Application at defined intervals. Users may however need to query the vehicle position to determine the location of the vehicle in real time. The Poll button on the List toolbar is provided for this reason. This button allows user to manually force an update of the vehicle position in the Ctrack Online Application. When clicking the Poll button a poll request is sent to the vehicle. After the vehicle receives the poll request the vehicle replies by sending its current LAT & LONG position. To poll vehicles, please select a vehicle in the Object List, expand the Functions button in the List Toolbar, and then click Poll.

Because multiple vehicles can be selected and polled simultaneously, the user needs to confirm this action. 6.3.1.1. PROCEDURAL REFERENCE: POLLING A VEHICLE

1. In the Object List, select Any Vehicle. 2. In the List Toolbar, expand Functions, click Poll, and then click OK.

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6.3.2.

Stealth Guard

The Stealth Guard functionality is an additional feature available with the Insure 2, NX40 and NX50 units. This secondary tracking feature allows for activation of the R.S Beacon, an additional short range (5km-10km) tracking component. Stealth Guard can be manually activated from the Ctrack Online Application. Stealth Guard will be activated automatically when tampering or power loss is detected by the unit. Stealth Guard can be activated or de-activated for the unit from the Ctrack Online Application. Select a vehicle in the Object List and then click the Activate Stealth Guard or De-activate Stealth Guard command in the Functions menu.

Because multiple vehicles can be selected and activated or de-activated simultaneously, the user needs to confirm this action. 6.3.2.1. PROCEDURAL REFERENCE: STEALTH GUARD ACTIVATION

1. In the Object List, select an Insure 2 vehicle. 2. In the List Toolbar, expand Functions, click Poll, and then click OK.

6.3.3.

Immobilization

Secure +, Solo / Assist and iS210 units can be immobilised and de-immobilised from the Ctrack Online Application. Select a vehicle in the Object List and then click the Immobilise or Deimmobilised command in the Functions menu.

Because multiple vehicles can be selected and immobilised or de-immobilised simultaneously, the user needs to confirm this action.

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6.3.3.1.

PROCEDURAL REFERENCE: IMMOBILIZE A VEHICLE

1. In the Object List, select a Secure + vehicle. 2. In the List Toolbar, expand Functions, click Immobilise or De-immobilised, and then click OK.

6.3.4.

Man Down

The Man Down functionality on ICE2 units can be activated or de-activated from the Ctrack Online Application. A user would select an ICE2 unit in the Object List and then click the Activate Man Down or De-Activate Man Down in the right-click context Functions menu.

Certain settings are able to be configured in order to ensure that the ICE2 unit is functioning correctly. Settings such as if the alarm must be sent via GPRS or SMS, as well as the time interval of the Man Down message prompting will be configured on the ICE2 Mandown settings screen. In the example of the settings below, the Man down functionality has been set to ensure that the user of the device is prompted to reply every 5 minutes within a 20 minute period. If the user does not reply to a prompt, he will be prompted a further 2 times before an alarm will be triggered.

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ICE2 MAN DOWN SETTINGS Report Media Active Time Time Interval before user is prompted Number of Tries before alarm is sent Type of Reminder The Report Media section determines if the Man Down Alarm will be sent via GPRS only or GPRS and SMS. The time period that the functionality will remain active on the ICE2 unit. This is the delay between the device prompts. This is the number of times that the prompt will be displayed before an alarm is triggered. Please note that if the user ignores or does not answer the prompt, then only will the alarm be triggered. This determines as to how the device will act when a prompt is displayed.

6.3.4.1.

PROCEDURAL REFERENCE: ACTIVATE MAN DOWN

1. In the Object List, select an ICE2 unit. 2. In the List Toolbar, expand Functions, click Activate Man Down or De-Activate Man Down, and then click OK.

6.3.5.

Arm and Disarm

The Arm option allows the user to enable the unit to send out a notification as soon as the vehicle starts moving. The user can also disarm the vehicle by selecting the Disarm option. The Arm and Disarm functionality can be activated or de-activated for the unit from within the Ctrack Online Application. Select a vehicle in the Object List and then click the Arm or Disarm command in the Functions menu, or from the right-click context menu.

Please note that this functionality is only available for the iS210 and iS130-S2 vehicles. 6.3.5.1. PROCEDURAL REFERENCE: ACTIVATE ARM MODE

1. In the Object List, right-click the Vehicle, select Functions, and then click Arm. 2. In the Arm window, click OK, and then click OK. 6.3.5.2. PROCEDURAL REFERENCE: DEACTIVATE ARM MODE

1. In the Object List, right-click the Vehicle, select Functions, and then click Disarm. 2. In the Disarm window, click OK, and then click OK.

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6.4.

REPLAY VEHICLE DATA

The vehicle replay allows a user to replay past vehicle trip activity. This replay will allow the user to view historic trips, positions and statuses sent from the vehicle to the Ctrack Online Application. To replay trips, please select the vehicle in the Object List, and then click the Replay button in the List toolbar. Please note that the replay function will also display replay information for trips that are currently in progress.

The Replay Pane will present the user with a calendar control. From this calendar users can configure trip criterion filters and select replay dates. All days where trip data exists for the vehicle, will be colored in orange. To filter trips based on distance, please ensure to enter a value in the Suppress trips shorter than field.

Replay Calendar

Trip Criterion Replay Pane Trips

REPLAY PANE Calendar Control The calendar control enables a user to make date selections for replay trip data. Dates where trips are available will be coloured orange (Depending on the Skin selected). The calendar control also has a date navigator used for month and year selection. Many trips may exist for a selected day. These trips can be filtered by the user based on distance. By entering a minimum trip distance value, trips shorter than the minimum distance COMPANY CONFIDENTIAL DigiCore Technology (Pty) Ltd Page 81 of 235

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REPLAY PANE will be removed. Show one trip at a time With this checkbox enabled, each time a trip is view in the Map Window, the Map Windows overlay will be cleared before displaying the selected trip. When unchecked, multiple trips will be display and overlapped in the Map Window simultaneously.

After selecting the replay date, the Replay Toolbar will present the user with a list of trip summaries for that day. A specific trip can be viewed in Map Window by simply double-clicking the trip in the Replay Toolbar, or using the right-click context menu. Each trip displayed in the Map Window will have a distinct start point, stop point and unique trip color. The trip also contains numbered markers. When these markers are clicked, trip information sent from the vehicle during the trip will be displayed. Multiple Trips can be displayed in the Map Window simultaneously, indicated by different trip colors, providing that the Show one trip at a time checkbox remains unchecked.

REPLAY PANE : TRIP SUMMARIES Start & Stop Max Speed Distance Location The trip start and stop time gives some indication of the trip duration. The maximum speed reached during the trip. The total distance of the trip. The location of the trip. POI data will be used when near, else the data will be generate from the map.

MAP WINDOW : TRIP MARKERS Date Status ODO Location The date and time the update for this marker was received from the vehicle. The current status of the vehicle at this marker. The running ODO reading of the vehicle at this marker. The location of the vehicle at this marker. POI data will be used when near, else the data will be generate from the map. COMPANY CONFIDENTIAL DigiCore Technology (Pty) Ltd Page 82 of 235

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6.4.1.

Active Replays

When a replay date has been selected and all trip filters have been applied, a user will be able to have access to the Active Replay section that is associated with a trip. From this section, a user can view the trip in an active format. This means that the route which the unit completed will be shown from point to point.

The trip can be replayed in either a slow speed or a medium or fast speed. To view the replay, a user will simply click on the Play button. Should a user wish to pause the active replay at any time, a user will simply click on the Pause button. 6.4.1.1. PROCEDURAL REFERENCE: REPLAY A TRIP ACTIVELY

1. In the Object List, select a Vehicle, and then in the List Toolbar click Replay. 2. In the Replay Pane, in the Replay Calendar, click the Replay Date, and then enter Trip Criterion. 3. In the Replay Pane, in the Trips section, right-click a Trip, and then click View Trip. 4. In the Active Replay section, select the Speed, and then click Start. 5. In the Map window view the Active Replay.

6.4.2.

Trip Context Menu

When a replay date has been selected and trip filters applied, user can access the right-click context menu associated with a trip. From this menu user can view the trip, compare the trip to a calculated route, and save the trip as a static route.

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6.4.2.1.

PROCEDURAL REFERENCE: REPLAY A TRIP

1. In the Object List, select a Vehicle, and then in the List Toolbar, click Replay. 2. In the Replay Pane, in the Replay Calendar, click the Replay Date, and then enter Trip Criterion. 3. In the Replay Pane, in the Trips section, right-click a Trip, and then click View Trip. 4. In the Map window click the Trip Marker.

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6.5.

THE D+ (STANDALONE) UNIT

In the Ctrack Online Application, users will be able to maintain and view details for the D+ Standalone unit. The D+ (Standalone) unit is able to be Polled.

6.5.1.

Edit Details

In the Ctrack Online Application, details for the D+ (Standalone) unit can be edited and updated by the user. A user would however first need to open the Edit Unit window. This can be achieved by right-clicking the vehicle and selecting Edit from the context menu, or by clicking the Edit button in the Object List.

6.5.2.

Vehicle Details

The Details tab in the Edit Unit window allows user to manually configure the details of the D+ (Standalone) unit. Details will be updated in both the Ctrack Online and Ctrack MaXx Application.

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EDIT UNIT : DETAILS Upload Unit ID Registration Nr. Description Make, Model and Colour VIN Nr Engine Nr A vehicle image may be uploaded and attached to the vehicle. A 60kb limit is imposed on the size of the uploaded image. The Unit ID field is a unique code in order to identify vehicles. Enter the Registration number of the Vehicle. It is advised to always assign a Registration number to the vehicle. Enter a short meaningful Description for the vehicle. Enter the Make, Model and Colour of the Vehicle. This may help to physically identify the vehicle. Enter the VIN number of the Vehicle. This may help to physically identify the vehicle. Enter the Engine number of the Vehicle. This may help to physically identify the vehicle.

6.5.2.1.

PROCEDURAL REFERENCE: EDIT DETAILS

1. In the Object List, click the Edit button. 2. In the Edit Unit window, in the Details Tab, configure the Unit Details. 3. In the Edit Unit window, click Save, and then click Close.

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7. DRIVERS
In the Ctrack Online Application, drivers play an important role. Drivers allow users to associate a living entity with a vehicle.

7.1.

VIEWING DRIVER DETAILS

When looking at the Drivers tab in the Object List, columns are used to provide some information about the drivers. Users may however need to view more detailed driver information. This can be achieved by expanding a driver in the Object List. Expanding a driver is achieved by clicking the Expand button associated with a driver in the Object List.

Once a driver object has been expanded in the Object List, users can view the Summary information of the vehicle. The Summary information will provide driver information and assigned vehicles.

7.1.1.

Procedural Reference: Viewing Driver Information


1. In the Object List, for the relevant driver, click the Expand Button.

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7.2.

ADD / EDIT DRIVER DETAILS

In the Ctrack Online Application, drivers can be added manually. To add a driver, click the Add button in the List Toolbar.

Drivers can also be edited by clicking the edit tool of the corresponding driver in the List Window.

Whether a driver is being added or edited the procedure will remain exactly the same, the only difference being with editing, the driver information is updated.

7.2.1.

Driver Details

The Details tab in the Edit Driver window, allows user to configure the details of the driver. Details will be updated in both the Ctrack Online Application and Ctrack MaXx backend.

The table below is a brief explanation of the fields used on this window;
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EDIT DRIVER : DETAILS TABLE Upload First Name Last Name Driver ID Driver Tag ID Number Unique Number Skill Set A driver image may be uploaded and attached to the driver. A 60kb limit is imposed on the size of the uploaded image. The first and second names of the driver should be defined. The last name of the driver should be defined. A custom Driver ID can be specified. The Driver ID should however be checked against existing drivers in the Ctrack MaXx backend to verify uniqueness. A custom Driver Tag can be specified. The Driver Tag should however be checked against existing drivers in the Ctrack MaXx backend to verify uniqueness. The identification number of the driver should be defined. An additional unique number, possibly used in your organization, can be defined. Assign the relevant driver skill set to the driver.

7.2.1.1.

PROCEDURAL REFERENCE: EDIT DETAILS

1. In the Object List, click the Edit button. 2. In the Edit Driver window, in the Details Tab, configure the Driver Details. 3. In the Edit Driver window, click Save, and then click Close.

7.2.2.

Contact Details

The Contact Details tab in the Edit Driver window, allows a user to configure the contact details of the driver.

These contact details would be the cell number, home telephone number and addresses of the driver.
EDIT DRIVER : DETAILS TABLE Home Tel Home Address Cell Number Postal Address Code The home telephone number of the driver should be defined. The home address of the driver should be defined. The cell phone number of the driver should be defined. The postal address of the driver should be defined. The postal code for the address should be defined.

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7.2.2.1.

PROCEDURAL REFERENCE: EDIT CONTACT DETAILS

1. In the Object List, click the Edit button. 2. In the Edit Driver window, in the Contact Details Tab, configure the Contact Details. 3. In the Edit Driver window, click Save, and then click Close.

7.2.3.

Locations

The Locations tab in the Edit Driver window allows user to configure important location information of the driver. These locations provide user with a quick view of the areas where this driver may and should be operating. Points of Interest from the business groups where the driver object exist will be made available for selection.

7.2.3.1.

PROCEDURAL REFERENCE: EDIT LOCATIONS

1. In the Object List, click the Edit button. 2. In the Edit Driver window, in the Locations Tab, configure the Home, Primary Work and Secondary Work location of the driver. 3. In the Edit Driver window, click Save, and then click Close.

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7.2.4.

Available Vehicles

The Available Vehicles tab in the Edit Unit window allows user to manually assign valid vehicles for the driver.

Vehicles that exist in the Ctrack Online Application and Ctrack MaXx backend, in the business groups of the driver will be listed in the Available Vehicles tab.
EDIT DRIVER : AVAILABLE VEHICLES TAB

BEFORE

AFTER

To assign vehicles to the driver, move the selected vehicles from the Available Vehicles list to the Allowed Vehicles list.
EDIT UNIT : AVAILABLE VEHICLES Available Drivers Allowed Drivers Move Buttons The list of Available Drivers will display all drivers present in the business group of the vehicle, which are not already assigned to the vehicle. The list of Allowed Drivers will indicate which of the Available Drivers has already been assigned to the vehicle. Four movement control buttons are available for moving Drivers between the Driver lists.

7.2.4.1.

PROCEDURAL REFERENCE: AVAILABLE VEHICLES

1. In the Object List, click the Edit button. 2. In the Edit Driver window, in the Available Vehicles Tab, select and move vehicles between the Available Vehicles list and the Assigned Vehicles list. 3. In the Edit Driver window, click Save, and then click Close.

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7.2.5.

Custom Fields

The Custom Fields Tab in the Edit Driver window enables users to configure additional custom values for a driver. In the Ctrack Online Application there is a vast amount of properties used to configure and describe drivers. In certain situation these may not meet the users needs. In these situations additional custom fields can be created in the Ctrack MaXx backend, and custom field values can be entered from the Ctrack Online Application.

7.2.5.1.

PROCEDURAL REFERENCE: EDIT CUSTOM FIELDS

1. In the Object List, click the Edit button. 2. In the Edit Driver window, in the Custom Fields Tab, enter Custom Field values. 3. In the Edit Driver window, click Save, and then click Close.

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8. POINTS OF INTEREST
In the Ctrack Online Application, Points of interest can be used to indicate important markers in the Map Window. These points can be used as reference point allowing user to find specific locations with greater ease.

8.1.

VIEWING POINT OF INTEREST

When looking at the Point of Interest Tab in the Object List, columns are used to provide information about the points of interest. Additionally, points of interest can also be displayed in the Map Window, by selecting a point of interest in the Object List and clicking the View on map button in the List toolbar.

8.2.

ADD / EDIT POINTS OF INTEREST

In the Ctrack Online Application, points of interest can be added manually. To add a point of interest, click the Add button in the List Toolbar. When adding points of interest, a user must choose between clicking on a location in the Map Window, or manually entering the LAT & LONG coordinates. A user can also add points of interest from the Map Window by right-clicking the point of interest location and then selecting Create POI command in the right-click context menu. Additionally, points of interest may also be added from the Search Pane. In the Search Pane, right-click an Address or Place search result, and then click the Create POI command in the right-click context menu.
ADD / EDIT POINTS OF INTEREST

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Points of interest can also be edited by clicking the edit tool of the corresponding point of interest in the List Window.

Whether a point of interest is being added or edited the procedure will remain exactly the same, the only difference being with editing, where the point of interest information is updated.

8.2.1.

Point of Interest - Description

This section of the Edit Point of Interest Window, allows a user to configure the Description information of the point of interest.

The table below is a brief explanation of the fields used on this window;
EDIT POINT OF INTEREST: DESCRIPTION TABLE Description Type Category Reference Stop Time Shape and Colour LAT & LONG Radius The description field provides a name to the point of interest. Please note that the description cannot be edited. Points of interest can be defined and categorized by type. If the type does not yet exists on the Type List, please manually enter the description for the new type. Points of Interest can be defined and categorized by category. If the category does not yet exist on the Category List, please manually enter the description for the new category. An additional user reference can be set. Define the maximum amount of time a vehicle or driver is allowed to stop at this point. Define the custom shape and colour that should be used to display the point of interest in the Map Window. If this section is not completed, the default pin icon will be used. The LAT & LONG coordinates of the point can be changed if the location of the point of interest is changed. The acceptable radius from the point of interest. Once in the boundaries of the radius is crossed, the Ctrack Online Application will accept the vehicle or driver as being at the point of interest.

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8.2.1.1.

PROCEDURAL REFERENCE: EDIT POINT OF INTEREST: DESCRIPTION

1. In the Object List, click the Edit icon or right-click Edit. 2. In the Edit Point of Interest window, make the relevant changes. 3. In the Edit Point of Interest window, click Save, and then click Close.

8.2.2.

Point of Interest - Contact

This section of the Edit Point of Interest Window, allows a user to configure the Contact information of the Point of Interest.

The table below is a brief explanation of the fields used on this window;
EDIT POINT OF INTEREST : CONTACT INFORMATION TABLE Contact Telephone & Fax Address & Postal Code Key Number Directions Remarks Define contact person for this point. Define contact details for this point. Define the address for this point. If coordinates where added manually by the user a search for the exact address can be done. This will then automatically insert the address of the point for the user. An additional user reference can be set. User can manually define the directional information of the point. Additional remarks can be added for the point.

8.2.2.1.

PROCEDURAL REFERENCE: EDIT POINT OF INTEREST: CONTACTS

1. In the Object List, click the Edit button. 2. In the Edit Point of Interest window, in the Contact section, configure the Point of Interest Contact Information. 3. In the Edit Point of Interest window, click Save, and then click Close.

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9. GEO ZONES
In the Ctrack Online Application, Geo Zones can be used to indicate zones in the Map Window. These zones can be used to restrict and monitor vehicle and driver movements inside or outside of these zones.

9.1.
9.1.1.

GEO ZONE PROPERTIES


Geo Zones Types

There are three types of geo zones which can be defined by the user, NoGo, Preferred and Waypoint. Once geo zones have been defined, geo zones must be sent to the vehicles. Geo Zones are sent to and stored on the actual tracking unit fitted to the vehicle. Depending on the unit type and the Geo Zone shape, a maximum of 250 geo zone points can be assigned and stored by the tracking unit.
GEO ZONE TYPES

NOGO

PREFERRED

WAYPOINT

9.1.1.1.

NOGO GEO ZONES

NoGo zones will trigger violation alarms in the Ctrack Online Application, when a vehicle moves into this geo zone type. This is useful when wanting to restrict vehicle movement in specific geo zones. 9.1.1.2. PREFERRED GEO ZONES

Preferred zones allows user to specify acceptable geo zones for vehicle movements. If vehicles move outside of these geo zones, a violation alarm will be triggered in the Ctrack Online Application. 9.1.1.3. WAYPOINTS

Waypoints zones are used for notification purposes. A vehicle status change is used to display when a vehicle has entered a defined Waypoint geo zone. The Timed Routes functionality,
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discussed in greater detail later in this manual, makes extensive use of the Waypoints type geo zone.

9.1.2.

Geo Zone Shapes

There are two shape types that can be used when creating a geo zone. The most commonly used geo zone shape would be the Polygon geo zone. Polygons allows for multiple point to be connected in the Map Window to form irregularly shaped geo zone. User may also define rectangular geo zones. The zones can be easier to create and allows for large areas to be covered. Rectangular geo zones have fewer points which result in the assignment of more rectangular geo zones to vehicles, as many more zones can be added before reaching the point limit of the tracking device.
GEO ZONE SHAPE

POLYGON ZONES

RECTANGULAR ZONES

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9.2.

VIEWING GEO ZONE

When looking at the Geo Zones Tab in the Object List, columns are used to provide information about the geo zones. Additionally, Geo Zones can also be displayed in the Map Window, by selecting a Geo Zone in the Object List and clicking the View on Map button in the List toolbar.

9.3.

ADD / EDIT GEO ZONES

In the Ctrack Online Application, Geo Zones can be added manually. To add a geo zone, click the Add button in the List Toolbar and selecting the Geo Zone shape. User can also add Geo Zones from the Map Window by right-clicking the geo zone location and then selecting the create geo zone command in the right-click context menu.
ADD / EDIT GEO ZONES

The user can then draw the geo zone in the Map Window, and then choose to Save or Delete the newly created geo zone. With a rectangular geo zone, simply draw a rectangle. With a polygon geo zones, draw all the polygon point and close the shape.

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Once a user has decided to save the Geo Zone, the user would need to provide Name and Type information. Additionally, the user could also directly assign the new geo zone to vehicles in the business group.

The following table will explain all the fields provided in the Create New Geo Zone window;
CREATE NEW GEO ZONE TABLE Name Type Vehicle Assignment Provide a name for the Geo Zone. Specify the Geo Zone type. Assign the Geo Zone to vehicles in the business group. This assignment can also be done from the vehicle properties, explained in detail earlier in this manual.

Whether a Geo Zone is being added or edited the procedure will remain exactly the same, the only difference being with editing, the geo zone information will be updated.

9.3.1.

Procedural Reference: Add a Geo Zone

1. In the Object List, in the List Toolbar, click Add, and then click the Geo Zone type. 2. In the Map window, draw the Geo Zone, and then click Save. 3. In the Create New Geo Zone window, type the Geo Zone name, and then select the Geo Zone type. 4. In the Create New Geo Zone window, in the Assigned Vehicles section, check the Vehicles. 5. In the Create New Geo Zone window, click Save, and then click Close.

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10.

ALARMS

Alarm Notification is one of the main features of the Ctrack Online Application. With this feature a user can monitor vehicle movements and be readily informed when a vehicle behaves outside of the acceptable system boundaries.

10.1.

VIEW ALARMS

Different acceptable boundaries are configured and assigned to groups or individual vehicles, from both the Ctrack Online Application and Ctrack MaXx backend. The Ctrack Online Application will receive and process alarms. Unprocessed alarms will appear in the Alarms Tab in the Object List, where the user would notice a red Tab header with an incremental counter, increasing in count as new alarms are received. Optionally, if enabled in User Settings an Alarm Notification pop-up will regularly inform the user of any unprocessed alarms in the Ctrack Online Application. Please note that the alarm notification message will provide a quick overview of the amount of alarms per priority level. To view unprocessed alarms, users would need to switch to the Alarm Tab in the Object List.
VIEW ALARMS

When looking at the Alarms Tab in the Object List, columns are used to provide information about the alarm. Additionally, vehicles with an alarm status can also be displayed in the Map Window, by selecting an alarm in the Object List and clicking the View on map button in the List toolbar.

Different colors are also assigned to the vehicles when viewed in the Alarms Tab of the Object List. These colors serve as a means of displaying the priority of the alarm generated by the vehicle.

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10.2.

ACCEPTING AND CLOSING ALARMS

Once an alarm has been triggered in the Ctrack Online Application, it will remain open until the user accepts and closes the alarm. Alarms should only be closed once satisfied the incident does not warrant any further action. Alarms can opened for processing by clicking the Accept (thumbs-up hand) button corresponding to the alarm in the Object List, or by clicking the Process Alarm command in the right-click context menu of the alarm.
ACCEPTING AND CLOSING ALARMS

When accepting and closing high (yellow) and very high (red) alarms, users need to provide a Log Reference Number and Alarm Comments. Once completed, the user can click the Close Alarm button. Additional notes can also be added by to the vehicle by completing the fields and saving the data, without closing the alarm.

ACCEPT ALARM WINDOW Close Alarm Unit Information Log Reference Alarm Comment The user can close the selected alarm after attaching a mandatory alarm comment. The Unit Information section provides the user with information about the selected unit. A log reference number may be assigned to the alarm, if such a system is currently in use in your environment. This mandatory field has to be filled by the user before closing the alarm. If this field remains blank the user will not be able to close the alarm for the selected vehicle.

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After closing the alarm, the alarm will be removed from the Alarms Tab in the Object List.
ACCEPT / CLOSE AN ALARM

BEFORE

AFTER

Additionally, alarms of lower priorities can be closed directly in the Object List, without the need to provide a log reference or comment. This is achieved by selecting the alarm and then clicking the Close selected alarms button in the List Toolbar or by clicking the Close Alarm command in the right-click context menu of the object.
ACCEPT / CLOSE AN ALARM

BEFORE

AFTER

10.2.1. Procedural Reference: Accept / Process a Alarm


1. In the Object List, select a High Priority Alarm. 2. In the List Toolbar, click the Accept (thumbs-up hand) button. 3. In the Close Alarm window, type a Log Reference Number, and then type an Alarm Comment. 4. In the Close Alarm window, in the toolbar, click Close Alarm.

10.2.2. Procedural Reference: Close Alarms


1. In the Object List, select a Low Priority Alarm. 2. In the List Toolbar, click the Close Selected Alarms button.

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11.

TASKS

Tasks allow the user to schedule and assign tasks to mobiles. This functionality has to be enabled in the Ctrack MaXx backend. Task dispatching allows a user to dispatch vehicles to locations, and instruct the driver of the vehicle as to what action to perform at the location.

11.1.

VIEWING TASKS

When looking at the Tasks Tab in the Object List, columns are used to provide information about the task. Additionally, tasks can also be displayed in the Map Window, by selecting a task in the Object List and clicking the View on Map button in the List toolbar.

11.2.

ADD / EDIT TASKS

In the Ctrack Online Application, tasks can be added in a variety of ways. The most important requirement when adding a task is the insertion of the required task endpoint. All methods described below will insert the required task endpoint, which in turn will open the Task Properties window. In the Ctrack Online Application, tasks can be added manually. To add a task, click the Add button in the List Toolbar. This method will require that the user physically selects the required task endpoint in the Map Window. User can also create tasks directly from the Map Window by right-clicking the required task endpoint and then selecting the Dispatch to this point command in the right-click context menu.
ADD / EDIT TASKS

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In the Ctrack Online Application, tasks can be added for specific vehicles. These vehicles could exist in the Vehicles Tab of the Object List, or may possibly be vehicles returned as search results in the Search Pane. In both instances the right-click context menu of the vehicle allows a user to dispatch the specific vehicle to a point of interest, an address or specific point on the map and to the location of another vehicle.
DISPATCH TO

In the Ctrack Online Application, tasks can be added for specific locations. These locations could be points of interest that exist in the Points of Interest Tab in the Object List, or may possibly be address and place search results that have been returned in the Search Pane.
DISPATCH TO ADDRESS

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11.2.1. Task Properties


Once the user has defined the required task endpoint, the user would need to configure the following Task Properties.

The following table will explain all the fields provided in the Task Properties window;
TASK PROPERTIES Select a vehicle The user must select the vehicle to perform the task. Only vehicle with an appropriate communication device will be available for selection in this field. When the user makes a vehicle selection, the route that has to be travelled by the vehicle will be displayed in the map. This allows users to make a vehicle selection based on the distance that needs to be travelled. Provide a name for the task. Provide a description for the task. The creation time of the task will only be inserted once the user saves the task. The target time specifies when the task should be executed. This is the time when the vehicle is expected at the task endpoint. The scheduled time of the task specifies when the task should be sent to the communication device. The completed time of the task will only be inserted once the driver has completed the task and has marked the task as completed. The address is automatically inserted for the user based on the task endpoint selected by the user. The action field is the only information delivered to the communication device fitted to the vehicle. This is the action that will be received by the driver.

Name Description Creation Time Target Time Scheduled Time Completed Time Address Action

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11.2.2. Map Views in the Task Properties window


There are two different map views in the Task Properties window, The Map View and the Street Map View.
MAP VIEWS IN THE TASK PROPERTIES WINDOW

The Map View

The Street Map View

The Map View allows a user to view a Google Map that displays a street map of the area, and it also allows a user to zoom in on the map to a street level. The Street Map View in the Task Properties window allows a user to explore streets through a 360 degree street level imagery. Please note that this is only applicable if Street Level Imagery is available for the area.
NAVIGATION OF THE MAPS IN THE TASK PROPERTIES WINDOW

The PegMan

The Zoom Tools

In order for a user to access the Street Map view, the user would drag the PegMan over the area that they wish to view. The map will turn blue, and by dropping the PegMan on an area, a user would be able to view the Street View of the area selected.

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By clicking the Close button, the Map View will be displayed. 11.2.2.1. PROCEDURAL REFERENCE: NAVIGATING THE STREET MAP VIEW

1. In the Task Properties window, zoom the Map to the relevant level. 2. In the Task Properties window, select the Google Maps PegMan. 3. In the Task Properties Map View, drag-and-drop the PegMan onto the relevant section on the Map.

11.2.3. Reported ETA & Distance vs. Calculated Duration & Distance
The Reported vs. Calculated ETA gives the user a clear view of differences that may exist between the Google Mapping engine, and the mapping engine of the communications device. Whilst the Google Mapping engine may calculate a particular route the communication device may calculate a slightly different route, resulting in minor differences in travel time and travel distance.

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11.2.4. Task Status Information


The Task Status Information provides a workflow for the task. Task Status Information allows the user to actively monitor the task. The workflow of the task will automatically change as the task progresses between the Ctrack Online Application and the assigned vehicle. The Task Status Information section of the Task Properties window, will allow the user to view the last two reported task statuses and the times the task statuses were logged.
TASK STATUSES Scheduled When the user first creates the task, the task will have a scheduled status, until the scheduled time is reached, and the task is sent from the Ctrack Online Application to the vehicle. When the scheduled time has been reached and task sending is in progress this will be the status attached to the task. The delivered status will be attached to the task when the task has been successfully delivered to the vehicle. If the task is accepted by the driver of the vehicle, the task status will be changed accordingly. If the task is rejected by the driver of the vehicle, the task status will be changed accordingly. After the task has been accepted by the driver of the vehicle and the navigation is calculated for the task, the task status will change to executing. The task will be updated with the arrived status once the vehicle has arrived at the required task endpoint. When the driver of the vehicle has finished executing the action associated with the task, and has marked the task as complete, will the completed status be attached to the task. The driver could delete the task in which case the deleted status will be attached to the task. The driver could cancel the task in which case the cancelled status will be attached to the task. If the task has been read by the driver, but no action has been taken, this status will remain attached to the task until further action is taken by the driver.

Sending Delivered Accepted Rejected Executing Arrived Completed Deleted Cancelled Read & In-active

11.2.4.1.

PROCEDURAL REFERENCE: TASK STATUS INFORMATION

1. In the Object List, in the Tasks Tab, click Add, and then click the Tasks Location in the Map Window. 2. In the Task Properties window, select a Vehicle to perform the task. 3. In the Task Properties window, type the Name, Description and Action of the task. 4. In the Task Properties, configure the Target Time and Scheduled Time of the task. 5. In the Task Properties, click Save, and then click Close.

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12.

MESSAGES

The Ctrack Online Application allows users to communicate with vehicles, providing that the vehicle is fitted with a Garmin, C-Com or CDT communication device. Vehicles fitted with a valid communication device will be able to send and receive instant messages, allowing for bi-directional communications between the vehicle and the Ctrack Online Application. Please note that the message data list allows users the ability to view messages of specific time periods. Messages are grouped by default according to the date received. Unread messages are also displayed in bold.

12.1.

COMMUNICATING WITH VEHICLES

In the Vehicles Tab of the Object List, vehicles with communication capabilities can be identified through the availability of a communication (black phone) button.

The communication button is also available in the Message Tab of the Object List.

By clicking this button the Communication window will be opened, allowing the user to initiate bidirectional communication between the Ctrack Online Application and the vehicle. Alternatively a user could also launch the Communications window by selecting the Communicate with command from the right-click context menu of a vehicle in the Search Results pane.

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12.1.1. The Communications Window


The Communications window provides a real-time messaging interface to the user. From here users can send and receive messages between the Ctrack Online Application and a vehicle. The communication window comprises of the following sections.

Message History Pane

Connectivity Indicators Responses Pane

Details Pane

Message Pane

12.1.1.1.

CONNECTIVITY INDICATORS

The Connectivity Indicators of the Communications window provides the user with a view of the connectivity of the tracking unit and attached communication device. These indicators are of utmost importance for successful communication flow between the Ctrack Online Application and the vehicle. Please ensure that both indicators are green and in the active state before attempting to communicate. The first indicator is used to indicate the GPRS connectivity of the tracking unit. Most systems are configured to only allow communications if GPRS connectivity is active.
GPRS CONNECTIVITY

GPRS CONNECTED

GPRS DISCONNECTED

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The Second indicator is used to indicate that the communications device is currently connected to the tracking unit. Communication is only allowed when a link between the tracking unit and communications device is active.
DEVICE CONNECTIVITY

DEVICE CONNECTED

DEVICE DISCONNECTED

Please ensure that both indicators are green and in the active state before attempting to communicate. 12.1.1.2. DETAILS PANE

The Details pane of the Communications window associates a vehicle and driver to the Communications Window. Here the user of the Ctrack Online Application can clearly see the recipients of the messages. The vehicle and driver images present in the Details pane is inherited from the properties of the vehicle and driver currently assigned to the vehicle. If no images have been associated with the vehicle or driver, this pane will display the default images of the Communications window.
VEHICLE AND DRIVER DETAILS

VEHICLE

DRIVER

12.1.1.3.

MESSAGE HISTORY PANE

The Message History pane of the Communications window provides the user with a list of messages sent from and received by the Ctrack Online Application. This list can also be refreshed by clicking the Refresh button at the top of the pane. Only messages of the current day will be displayed in the Message History pane.

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12.1.1.4.

FREE TEXT MESSAGES

Free Text messages allow a user to send typed messages to a vehicle. Users simply need to type the message and then send the message.

The user also has the ability to control how the free text messages will be delivered. By checking the Popup Message checkbox, the message will automatically be opened on the communications device. The Forced Response checkbox will allow the user to select valid predefined responses for the message and force the driver of the vehicle to respond accordingly. Additionally, users could also attach their username to messages delivered to the vehicle. 12.1.1.5. PREDEFINED MESSAGES

Predefines Messages are configured in the Ctrack MaXx backend for a vehicle or group of vehicles. Predefined Messages are quick messages, allowing a user to quickly select a message from the predefined message list, and send it to the vehicle. Predefined messages cannot be configured from the Ctrack Online Application.

The user also has the ability to control how the predefined messages will be delivered. By checking the Popup Message checkbox, the message will automatically be opened on the communications device. The Forced Response checkbox will allow the user to select valid predefined responses for the message and force the driver of the vehicle to respond accordingly.
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12.1.1.6.

RESPONSES

Responses are configured in the Ctrack MaXx backend for a vehicle or group of vehicles. Responses allow a user to select a valid response in reply to a free text or predefined message. When a message is created and the Force Response checkbox is checked, please check that the responses you wish to make available are valid responses to the message.

12.1.2. Procedural Reference: Communicating with Vehicles: Free Text Messages


1. In the Object List, in the Vehicles Tab, click the Communicate button. 2. In the Communications window, verify that GPRS Connectivity, and then verify Device Connectivity. 3. In the Communications window, in the Message Pane, click the Free Text Message Tab. 4. In the Message Pane, in the Free Text Message Tab, type the Message. 5. In the Message Pane, in the Free Text Message Tab, check the Force Response checkbox. 6. In the Responses Pane, select Valid Responses for the Free Text Message. 7. In the Message Pane, in the Free Text Message Tab, click Send. 8. In the Communications window, click Close.

12.1.3. Procedural Reference: Communicating with Vehicles: Predefined Messages


1. In the Object List, in the Vehicles Tab, click the Communicate button. 2. In the Communications window, verify that GPRS connectivity, and then verify Device connectivity. 3. In the Communications window, in the Message Pane, click the Predefined Message Tab. 4. In the Message Pane, in the Predefined Message Tab, type the Message. 5. In the Message Pane, in the Predefined Message Tab, check the Force Response checkbox. 6. In the Responses Pane, select valid responses for the Predefined Message. 7. In the Message Pane, in the Predefined Message Tab, click Send. 8. In the Communications window, click Close.
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12.2.

VIEWING UNREAD MESSAGES

The Ctrack Online Application will constantly receive and process communication messages from vehicles. Many times message may remain unread because the Communication window could be closed while the user is focusing on other application features. In these cases communication messages will logged and displayed in the Messages Tab. The user would notice that the Messages Tab header has an incremental counter, increasing in count as new messages are received and processed. Optionally, if enabled in User Settings, a Message Notification also may pop-up regularly informing the user of any unread messages in the Ctrack Online Application.
VIEWING UNREAD MESSAGES

To view unread messages users would need to switch to the Messages Tab in the Object List by clicking the Tab or by clicking the notification message. When looking at the Messages Tab in the Object List, columns are used to provide information about unread messages. The columns will provide information regarding the message sender, message body and message time.

Once a message has been read by the user, the message can be marked as read by clicking the Mark as read button in the List Toolbar.
MARKING MESSAGES AS READ

BEFORE

AFTER

12.2.1. Procedural Reference: Communicating with Vehicles: Unread Messages


1. In the Object List, in the Messages Tab, click an Unread Message. 2. In the Messages Tab, in the List Toolbar, click Mark as read.
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13. ROUTES
The Ctrack Online Application makes use of the DCT Maps and Google Maps engines in order to create routes on the Map Window. All the routes are set on the Map, and defined by using waypoints. The Ctrack Online Application allows the user to create a Static Route, Quick Route or Timed Route, and each of these will be outlined in the sections below.

13.1.

STATIC ROUTES

Ctrack Online allows the user to create Static Routes using either the DCT Maps, or Google Maps engine. Once a static route is created, it can then be saved and then assigned to a vehicle. If a vehicle deviates from the static route, outside the boundaries of the assigned deviation tolerance, a route deviation alarm will be triggered in the application.

13.1.1. Viewing Static Routes


When looking at the Static Routes Tab in the Object List, columns are used to provide information about the Static Routes. Additionally, Static Routes can also be displayed in the Map Window, by selecting a static route in the Object List and clicking the View on map button in the List toolbar.

13.1.2. Static Routes within the DCT Map Engine


If a user is currently using the DCT Map Engine, Static Routes can be created in the Ctrack Online Application or the Ctrack MaXx backend. The Ctrack Online Application is however limited to a maximum of 25 static route points whereas no such limit exists in the Ctrack MaXx backend. In order to ensure static route compatibility between the application interfaces, static route manipulations are performed in some instances. 13.1.2.1. ROUTES CREATED IN THE CTRACK MAXX BACKEND

When static routes are created in the Ctrack MaXx backend, the 25 static route points limit does not apply. In fact, due to the static route calculation methods, most static routes created in the Ctrack MaXx backend will consist of many more points than the limit imposed by the Ctrack Online Application. In order to have static routes displayed correctly in the Ctrack Online Application, only the start and end points of static routes will be retained and displayed in the Ctrack Online Application, when more than 25 static route points exist for the static route in the Ctrack MaXx backend.
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ROUTES CREATED IN CTRACK MAXX

CTRACK MAXX ROUTE

CTRACK ONLINE ROUTE

13.1.2.2.

ROUTES CREATED IN THE CTRACK ONLINE APPLICATION

When static routes are created in the Ctrack Online Application using the DCT Map Engine, to be fully compatible with the Ctrack MaXx backend which may not include a routable mapping engine, the Ctrack Online Application creates a vast number of additional static route points at each directional change in the static route. This will ensure that the static route is correctly displayed when viewed in the Ctrack MaXx backend.
ROUTES CREATED IN CTRACK ONLINE

CTRACK ONLINE ROUTE

CTRACK MAXX ROUTE

13.1.3. Create a Static Route


In the Ctrack Online Application, static routes can be created manually. To create a static route, click the Create button in the List Toolbar. A user can also create static routes from the Map Window by right-clicking the map and then selecting the Create a Static Route command in the right-click context menu.

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Additionally, static routes may also be created from vehicle trip data in the Replay Pane. In the Replay Pane, right-click a selected vehicle trip, and then click Save as static route command in the right-click context menu.
CREATING STATIC ROUTES

13.1.4. Create a Static Route using DCT Maps


When creating a new static route using DCT Maps, users need to click the Map Window for each of the static route waypoints to be created. This however is not required when creating a static route from vehicle trip data, since the start and stop points of the trip will automatically be imported as the static route points.

The last static route waypoint should be double-clicked to complete the static route and allow the user to save the static route information.

The following table will explain all the fields provided in the Add Static Route window.
CREATE NEW STATIC ROUTE Name Tolerance Provide a name for the static route. Specify the allowed deviation tolerance of the static route.

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13.1.4.1.

PROCEDURAL REFERENCE: CREATE STATIC ROUTES

1. In the Object List, in the List Toolbar, click Create. 2. In the Map Window, click the Static Route Waypoints, and then double-click the last Static Route Point. 3. In the Add Static Route window, type the Static Route Name, and then type the Static Route Deviation Tolerance Value. 4. In the Add Static Route window, click Save, and then click Close.

13.1.5. Static Routing using the Google Map Engine


When creating a new static route in Google Maps, users need to click the Map Window for the Start and End point. This however is not required when creating a static route from vehicle trip data, since the start and stop points of the trip will automatically be imported as the static route points.

In the event that a user wishes to modify the Static Route, a user can select the static route and use the mouse to drag and manipulate the route to the correct places. A user is also able to change the Start and End Point of the Static Route by dragging the Start and End Point markers to the correct places on the map.

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The static route can be completed and saved by selecting the Done button and then completing the Add Static Route information and clicking the Save button. Please note that the route will not be able to be edited once the user has selected the Done button.

The following table will explain all the fields provided in the Add Static Route window.
CREATE NEW STATIC ROUTE Name Tolerance Provide a name for the static route. Specify the allowed deviation tolerance of the static route.

13.1.5.1.

PROCEDURAL REFERENCE: CREATE STATIC ROUTES IN GOOGLE MAPS

1. In the Object List, in the List Toolbar, click Create. 2. In the Map Window, click the Start and End Static Route Points, and then click the Done button. 3. In the Add Static Route window, type the Static Route Name, and then type the Static Route Deviation Tolerance Value. 4. In the Add Static Route window, click Save, and then click Close.

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13.2.

QUICK ROUTES

Quick routes can be created in the Ctrack Online Application in the Map Window. Quick routes and Static routes are very similar, the only difference being quick routes produces a turn-by-turn list which can be printed and handed to the driver of a vehicle. A user can create quick routes from the Map Window by right-clicking the map and then selecting the Create a Quick Route command in the right-click context menu. Quick Routes can be saved as Static Routes in the Ctrack Online Application.

13.2.1. Quick Routes using the DCT Map Engine


When creating a new Quick Route using the DCT Map Engine, users need to set the waypoints of the Quick Route by clicking the various points on the Map. When the waypoints have been created, the user would double click the last waypoint in order to complete the creation of the Quick Route. The trip details for the Quick Route will be displayed in the Quick Route window, and this window will allow the user to Save, Print or Close the window.

If a user clicks on the Save button, the Add Static Route window will be displayed.

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The following table will explain all the fields provided in the Add Static Route window.
CREATE NEW QUICK ROUTE Name Tolerance Provide a name for the static route. Specify the allowed deviation tolerance of the static route.

A user will complete the saving of a Quick Route as a Static Route by clicking the Save button. 13.2.1.1. PROCEDURAL REFERENCE: CREATE A QUICK ROUTE IN DCT MAPS

1. In the Map Window, right-click the Map and click Create a Quick Route. 2. In the Map Window, click the Quick Route Waypoints, and then double-click the last Quick Route Point. 3. In the Quick Route Window , click Save. 4. In the Add Static Route window, type the Static Route Name, and then type the Static Route Deviation Tolerance Value. 5. In the Add Static Route window, click Save, and then click Close.

13.2.2. Quick Routes using the Google Maps Engine


When creating a new Quick Route using Google Maps, users need to click the Start and End Point of the Quick Route in the Map Window. In the event that a user wishes to modify the waypoints of the Quick Route, a user can select the Quick Route and use the mouse to drag and manipulate the route into the correct places on the Map.

A user is also able to change the Start and End Point of the Static Route by dragging the Start and End Point markers to the correct places on the map.
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Once the Start and End Point has been set, a turn-by-turn list will be produced for the quick route. This turn-by-turn list can be printed.

The Quick Route can also be saved in the Ctrack Online Application as a Static Route. Once a user selects the Save button, the Add Static Route window will be displayed.

The following table will explain all the fields provided in the Add Static Route window.
CREATE NEW STATIC ROUTE Name Tolerance Provide a name for the static route. Specify the allowed deviation tolerance of the static route.

A user will complete the saving of a Quick Route as a Static Route by clicking the Save button.

13.2.3. Procedural Reference: Create Quick Route in Google Maps


1. In the Map Window, right-click the Map and click Create a Quick Route. 2. In the Map Window, click the Start and End points of the Quick Route. 3. In the Quick Route Window , click Save. 4. In the Add Static Route window, type the Static Route Name, and then type the Static Route Deviation Tolerance Value. 5. In the Add Static Route window, click Save, and then click Close.

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13.3.

STATIC ROUTE ASSIGNMENT

Once the static route has been created and saved, the user can proceed to assign the static route to a vehicle. To assign the static route to a vehicle, select the static route in the Object List, and then click the Assign / Unassign button in the List toolbar.

To assign vehicles to a static route, move the selected vehicles from the Available Vehicles list to the Allowed Vehicles list.

Please note that static routes can now be assigned to NX-40 units.
ASSIGN STATIC ROUTES WINDOW

BEFORE

AFTER

The following table will explain all the fields provided in the Assign Static Routes window;
ASSIGN STATIC ROUTES Available Vehicles Assigned Vehicles Move Buttons The list of Available Vehicles will display all vehicles present in the business group of the static route, which are not already assigned to the static route. The list of Assigned Vehicles will indicate which of the Available Vehicles has already been assigned to the static route. Four movement control buttons are available for moving vehicles between the Vehicle lists.

13.3.1. Procedural Reference: Assign / Unassign Static Routes


1. In the Object List, select the Static Route, and then click Assign / Unassign. 2. In the Assign Static Route window, move Vehicles between the Available Vehicles list and the Assigned Vehicles list.
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3. In the Assign Static Route window, click Save, and then click Close.

13.4.

TIMED ROUTES

The Ctrack Online Application allows users to create, assign and monitor Timed Routes. Timed Routes differs from Static Routes, in that timings are assigned to timed route waypoint, and active timed route monitoring can be done from the Ctrack Online Application. Timed Routes are also able to be created as a repeated (or cyclic) route.

13.4.1. Viewing Timed Routes


When looking at the Timed Routes Tab in the Object List, columns are used to provide information about the timed routes (Such as the Distance and Duration of the Timed Route). Additionally, timed routes can also be displayed in the Map Window, by selecting a timed route in the Object List and clicking the View on Map button in the List toolbar.

13.4.2. Create Timed Routes


In the Ctrack Online Application, timed routes can be created manually. To create a timed route, click the Create button in the List Toolbar. A user can also create timed routes from the Map Window by right-clicking the map and then selecting the Create a Timed Route command in the right-click context menu.

CREATING TIMED ROUTES

13.4.3. Timed Routes using the DCT Maps Engine


When creating a new Timed Route using the DCT Map Engine, users will need to click the Map Window for each of the Timed Route waypoints to be created, and when completed, the user would double click to set the last waypoint.

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Once the Timed Route has been created, the Timed Routes Pane can be used to complete the Timed Route timings and allow the user to save the timed route information.

The Timed Routes pane allows a user to configure the properties of each waypoint in the timed route. The user would have to configure a Name for the timed route and also the provisional Start Time.
TIMED ROUTE CONFIGURATION Name Start Time Provide a name for the timed route. Provide a provisional start time for the timed route.

For each of the waypoints created in the timed route, configure a description and an appropriate stay time. Users may also need to configure the acceptable radius from the waypoint and stay time tolerance allowed. It is not necessary to configure the travel times or distances between the waypoints as the routing engine will automatically perform this calculation.

TIMED ROUTE PANE

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WAYPOINT 1

WAYPOINT 2

The following table will explain all the fields provided in the Timed Route Pane window.
TIMED ROUTE PANE WAYPOINT CONFIGURATION Description Stay Time Distance Travel Time Radius Tolerance Provide a name for the waypoint in the timed route. Specify the duration a vehicle is allowed to remain at the waypoint. The distance between waypoints will automatically be calculated by the Google Map routing engine. The travel time between waypoints will automatically be calculated by the Google Map routing engine. Specify an acceptable radius around the waypoint. Specify an acceptable stay time tolerance for the waypoint.

13.4.3.1.

PROCEDURAL REFERENCE: ADD A NEW TIMED ROUTE

1. In the Timed Routes Toolbar, click Create. 2. In the Map Window, click the waypoints of the Timed Route, and then double click the last waypoint. 3. In the Timed Route Pane, type the Timed Route Name and Default Start Time. 4. In the Timed Route Pane, for all the waypoints, type the Waypoint Details. 5. In the Timed Route Pane, click Save, and then click Close.

13.4.4. Timed Routes using the Google Maps Engine


When creating a new Timed Route using the Google Map Engine, users will need to click the Map Window for each of the Timed Route waypoints to be created, and when completed, the user would click the Calculate button in order to calculate the Timed Route.
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Once the Timed Route has been calculated, the Timed Route Pane can be used to complete the Timed Route timings and allow the user to save the Timed Route information.

The Timed Routes pane allows a user to configure the properties of each waypoint in the Timed Route. The user would have to configure a Name for the timed route and also the provisional Start Time.
TIMED ROUTE CONFIGURATION Name Start Time Provide a name for the timed route. Provide a provisional start time for the timed route.

For each of the waypoints created in the Timed Route, configure a description and an appropriate stay time. Users may also need to configure the acceptable radius from the waypoint and stay time tolerance allowed. It is not necessary to configure the travel times or distances between the waypoints as the routing engine will automatically perform this calculation.

TIMED ROUTE PANE

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WAYPOINT 1

WAYPOINT 2

The following table will explain all the fields provided in the Timed Route Pane window.
TIMED ROUTE PANE WAYPOINT CONFIGURATION Description Stay Time Distance Travel Time Radius Tolerance Provide a name for the waypoint in the timed route. Specify the duration a vehicle is allowed to remain at the waypoint. The distance between waypoints will automatically be calculated by the Google Map routing engine. The travel time between waypoints will automatically be calculated by the Google Map routing engine. Specify an acceptable radius around the waypoint. Specify an acceptable stay time tolerance for the waypoint.

13.4.5. Viewing Timed Route Tolerances in Google Maps


When viewing a Timed Route on Google Maps, the user would be able to view the Tolerance of the Timed Route waypoint by means of a 'green circle' around the waypoint. This 'green circle' on the Map is indicative of the tolerance of the Waypoint.

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13.4.6. Procedural Reference: Add a new Timed Route


1. In the Timed Routes Toolbar, click Create. 2. In the Map Window, click the waypoints of the Timed Route, and then double click the last waypoint. 3. In the Timed Route Pane, type the Timed Route Name and Default Start Time. 4. In the Timed Route Pane, for all the waypoints, type the Waypoint Details. 5. In the Timed Route Pane, click Save, and then click Close.

13.5.

TIMED ROUTE ASSIGNMENT

Once the Timed Route has been created and saved, the user can proceed to assign the timed route to a vehicle. To assign the timed route to a vehicle, select the timed route in the Object List, and then click the Assign / Unassign button in the List toolbar.

The Timed Route assignments window allows users to view timed routes currently assigned. From here users can also add and remove timed route assignments for vehicles. To add a new timed route assignment, click the Add button in the toolbar.

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The table below will display all the fields that are on the Assign Timed Route Window.
ASSIGN TIMED ROUTES Start Time Available Route Available Vehicle Commencement Date Cycle Repeats Cycle Ends Contact Information Select the start date and time for the new timed route assignment. Select the route for the new assignment. Select the vehicle for the new assignment. This is the start date for the Timed Route.

Select the amount of times the route must be repeated, either Daily, Weekly or Never. This is the end date for the Timed Route. A user will have the option to either select an already created contact, or Add a new Contact.

Please note that timed routes can only be assigned to ICE2, Assist, Solo, and iS100-series and iS200series units.
TIMED ROUTE ASSIGNMENTS WINDOW

BEFORE

AFTER

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13.5.1. Procedural Reference: Assign a Timed Route to a Vehicle


1. In the Object List, select a Timed Route, and then click Assign / Unassign. 2. In the Timed Routes Assignments window, click Add. 3. In the Assign Timed Route window, select the Start Time, Available Route and Available Vehicle. 4. In the Assign Timed Route window, click Save, and then click Close.

13.6.

TIMED ROUTE MONITORING

The Timed Route Monitor allows user to monitor a vehicles progress during and after the timed route has completed. This includes the monitoring of the planned timed route vs. the actual timed route. To monitor timed routes users need to access the Timed Route Monitor Tab of the Object List. On this Tab, the user needs to make a valid date and time selection, allowing the user to focus on a specific timed route. Once a valid date and time selection has been made, the user can then view the Planned vs. Actual graph. This graph will provide vehicle and timed route information. The bottom (blue) sections of the graph will show what the planned times when the vehicle should have entered and exited the timed route waypoint. The top (green) sections of the graph will show what the actual times when the vehicle entered and exited the timed route waypoint. Additionally, each bar on the timed route graph also provides the user with tooltip information of precise times and statuses of the timed route step.
PLANNED TIMED ROUTE STEP 1 TOOLTIP INFORMATION

ACTUAL TIMED ROUTE STEP 1 TOOLTIP INFORMATION

In this example you will notice that for the first step of the timed route the vehicle was supposed to have arrived at the timed route waypoint at 5:00:00 PM. The vehicle however arrived early at 4:18:57 PM. This resulted in the Early Arrival status being added to the actual timed route step. Additionally, the
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vehicle was supposed to leave the timed route waypoint at 5:10:00 PM. The vehicle however left at 5:07:35 PM. This resulted in the Departed on Time status being added to the actual timed route step. The reason why a Departed Early Status was not added is because the departure time was within the 10 minutes tolerance time set for this timed route step. Please note that if a waypoint was not reached, the planned item will have a red border to indicate this. Clicking on the item in the graph will now open a tooltip to show the planned and actual data.

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14. WORKING WITH REPORTS


In the Ctrack Online Application, all reports are generated from the Reports Menu. Reports that have been generated can be printed, saved or scheduled for delivery. Each report will be opened in a separate browser Tab or window, depending on the browser being used, enabling users to open multiple reports simultaneously.

14.1.

THE REPORTS MENU

The Reports Menu presents the user with a list of report categories. Report categories are used to sort similar reports together. Categories can be expanded and the desired report selected. Additionally, reports can be added to the Favorites section of the report menu, allowing easy access to reports regularly used. The Reports Menu also offers an interface for managing Report Scheduling. Please refer to Appendix B for a detailed list of all Report categories and Reports.

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14.2.

FAVOURITE REPORTS

Reports used regularly by the user, may be added to a list of favorite reports. To add a favorite report, simply expand the report category and the report, and then click the Add to favorites command.

Reports can also be removed from the list of favorite reports. To remove a favorite report, simply expand favorites and the report, and then click the Remove from favorites command.
FAVOURITE REPORTS

BEFORE

AFTER

14.2.1. Procedural Reference: Add / Remove a Favorite Report


1. In the Menu Bar, expand Reports, expand the Report Category, and then expand the Report. 2. With the report expanded, click Add to favourites. 3. In the Menu Bar, expand Favorites, and then expand the Report. 4. With the Report expanded, click Remove from Favourites.

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14.3.

THE REPORT PANE

The Report Pane allows a user to specify the report selection criterion. The user will have the option to select the business group, vehicles, drivers and date range selection criterion of the report. The Reports Pane also allows a user to generate the report in real time or schedule the report for later delivery. Please note that the layout and fields being displayed on the Report Pane is dependent on the report that was selected. The Report Pane will also allow a user to download the report in a CSV format.

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The following table will explain all the fields provided in the Report Pane window.
REPORT SIDE PANE Business Group Perspective Select the business group filter for the report. By selecting a specific business group vehicles selection will be filtered in the vehicles field. If the report should be for all vehicles in the selected business group, please click the Vehicles button, or if the report should be for all drivers in the selected business group, please click the Drivers button. If the report should be for selected vehicles in the selected business group, expand the Vehicles field, and then check the desired vehicles. If the report should be for selected drivers in the selected business group, expand the Drivers field, and then check the desired driver. Specify the date range for the report. Dates can be entered manually by typing the date values in the date fields, or by using the selecting a date and time from the Calendar and Clock controls. Note: The To Date must always be greater than the From Date. After configuration of the report selection criterion, reports can be generated and displayed in real time. After configuration of the report selection criterion, reports can be scheduled for delivery. After generating the report, reports can be downloaded and saved in a CSV format. This button is only visible for reports that support CSV exporting.

Vehicles Drivers From Date & To Date Generate Schedule Download CSV format

14.3.1. The Vehicle and Points of Interest Report Criteria Selection


On the Report Criteria Selection Pane, the Vehicles and Points of Interest Report Criteria selection will be displayed as a search box and results drop down field. This will allow the user to easily search for and select a Vehicle or Point of Interest in order to influence the speed of generating the report and the loading times of the report.
VEHICLE AND POINTS OF INTEREST REPORT CRITERIA SELECTION

BEFORE

AFTER

In the Select a vehicle... or Select Point of Interest to Include field, a user would type in the Vehicle or Points of Interest to be searched for, and in the results drop down, click on the Vehicle or Points of Interest and then click on the Add (plus) icon to add the Vehicle or Points of Interest to be included in the Report Criteria selection. Numerous Vehicles or Points of Interest can be added.

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If the user wishes to include all Vehicles, a user would simply select the Select all checkbox. To delete a selection made, select the Vehicle or Point of Interest and click the Delete (cross) icon.

14.3.2. The Drivers Report Criteria Selection


On the Report Criteria Selection Pane, the Drivers Report Criteria selection will allow the user to either select a Driver by the Driver ID or by the Name and Surname of the Driver. This will allow the user to easily search for and select a Driver in order to influence the speed of generating the report and the loading times of the report.

By selecting either of the following buttons, the user would be able to use the drop down list in order to select the relevant Drivers by the Driver ID or Name and Surname of the Driver. If the user wishes to include all Drivers, a user would simply select the Check All check box.

14.4.

GENERATING A REPORT

After the user has completed the report selection criterion, the user can proceed to generate and display the report in real time by clicking the Generate button in the Report Pane. The generated report will then be opened in Adobe Acrobat format, and it will be displayed in the blank area next to the Report Pane. Please note that to increase the viewable area of the report, the Report Pane can be collapsed. Once a report has been generated, the report is able to also be downloaded and saved in a CSV format.

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14.4.1. Procedural Reference: Generate a Report


1. In the Menu Bar, expand Reports, expand the Report Category, and then click a Report. 2. In the Report Pane, enter the Selection Criterion, and then click Generate.

14.4.2. Procedural Reference: Download a Report in CSV Format


1. After the report has been successfully generated, click the Download CSV format button, and either Save or Open the Report in CSV format.

14.4.3. Report Toolbar


The Report Toolbar can be used by the user to alter display the report in the report window. Additionally, report navigation functionalities are also provided.

Save

Create PDF

Page Control

Print

Share

Page Navigator

Zoom Control

Word Finder

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14.5.

SCHEDULING A REPORT

After the user has completed the report selection criterion, the user can proceed to schedule and mail the report by clicking the Schedule button in the Report Pane. The report scheduler will then be opened and displayed in the blank area next to the Report Pane.

14.5.1. Schedule Configuration


Schedule configuration allows a user to specify the Duration, Frequency and Report Format of the scheduled report.

The following table will explain all the fields provided in the Report Pane window.
SCHEDULE CONFIGURATION Schedule Name Schedule Type Action Time Slot Start Date End Date The Schedule Name is system generated for the scheduled report and cannot be configured by the user. The user may select a One Time or Recurring schedule type. A One Time schedule type will allow the schedule to only occur once with no frequency configuration required. The Action is system generated for the scheduled report and cannot be configured by the user. The user needs to select a suitable time slot for the report generation to occur. These time slots are created in the Ctrack MaXx backend, and only valid time slots will be listed. The scheduled date and time should be configured. This is the date and time the scheduled report should be processed by the Ctrack Online Application. The End Date is system generated for the scheduled report and cannot be configured by the user. This ensures that the End Date will always be greater than the Start Date of a Report.

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Occurs Recurs every Recurs on Last Run Date Last Run Results Next Run Report Name Export Format Next

If the user has selected a Recurring Schedule Type, the frequency should be determined. Reports can be scheduled as Monthly, Weekly or Daily reports. Additional configuration of the recur property of a scheduled report. Will vary depending on the Occurs type selected. Additional configuration of the recur property of a scheduled report. Will vary depending on the Occurs type selected. If the user has already scheduled this report, the Last Run Date will be displayed. If the user has already scheduled this report, the results of the previous scheduling will be displayed. This will display the next date and time the report is going to be scheduled. The user is able to complete a unique name for the Report. The user is able to select as to which format will be used when exporting the report. The following formats are available: PDF, CSV and DOC format. Once the schedule configuration is completed, click the Next button to proceed to Delivery Configuration.

14.5.1.1.

PROCEDURAL REFERENCE: SCHEDULE CONFIGURATION

1. In the Menu Bar, expand Reports, expand the Report Category, and then click a Report. 2. In the Report Pane, enter Selection Criterion, and then click Schedule. 3. In the Schedule Configuration window, select the Schedule Type. 4. In the Schedule Duration window, select the Time Slot, and then set the Start Date. 5. In the Frequency section, select how the Schedule Occurs, set the Recurs Frequency, and then set the Recurs Properties. 6. In the Report Format section, complete the Report name and the Export Format. 7. In the Schedule Configuration screen, click Next.

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14.5.2. Delivery Configuration


Delivery configuration allows a user to specify delivery properties of the scheduled report. Only contacts currently configured in the Ctrack Online Application can be attached as valid delivery addresses for the scheduled report. The user will be required to specify a delivery date and time, and then select contacts that should receive the scheduled report. To add a contact to the To--> and Cc--> fields, select a contact from the list and then click the To--> or Cc--> button corresponding to the field.

14.5.2.1.

PROCEDURAL REFERENCE: DELIVERY CONFIGURATION

1. In the Delivery Configuration window, select a Contact from the list, and then click To--> or Cc-->. 2. In the Delivery Configuration window, click Finish.

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14.6.

REPORT SCHEDULE MANAGEMENT

Scheduling of reports can be managed and viewed in the Ctrack Online Application. The Report Schedule Manager can be access from the Reports Menu.

14.6.1. Schedule Status


The Schedule Status Tab of the Report Schedule Management window, allows users to view all report schedules configured in the Ctrack Online Application. When looking at the Schedule Status list, columns are used to provide information about the schedules. Scheduled reports may also be deleted from this Schedule Status Tab of the Report Schedule Management window.

14.6.2. Recurring Schedules


The Recurring Schedules Tab of the Report Schedule Management window allows users to view all recurring report schedules configured in the Ctrack Online Application. When looking at the Recurring Schedule list, columns are used to provide information about the recurring schedules.

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14.6.3. Schedule History


The Schedule History Tab of the Report Schedule Management window allows users to view all schedule history events in the Ctrack Online Application. When looking at the Schedule History list, columns are used to provide information about the schedule history events.

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15. KPA REPORTS


15.1. THE DASHBOARD

The Dashboard is an embedded set of Business Intelligence Reports in the Ctrack Online Application. These reports allow a user to monitor various data from one user interface. It will provide various levels of summarised information regarding the vehicles and drivers of the fleet. A whole host of configuration options enable users to get the relevant data from the Ctrack Online Application, to aid in business decision making. It ultimately allows a user to view, report, and explore information in an easy to view, graphical way.

15.1.1. The Layout of the Dashboard


The Dashboard section is easy to use and there are several functions and reporting sections that a user should familiarise themselves with. These functions and reporting sections appear on the Dashboard Toolbar as icons and drop-down selection lists. There is also the graph display section, which will allow a user to view the reports selected.

15.1.2. Dashboard Toolbar


The Toolbar is comprised of six (6) embedded KPA Dashboards, which appear as icons and Criteria Selection section and Standard Tools. Please note that a user is able to set the amount of KPA Dashboards which can appear on the toolbar in the Dashboard Configuration section.

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15.1.3. The Display of Graphs


There are two different types of graphs which can be used for viewing data for a report. 15.1.3.1. THE CIRCLE GRAPH

A circle graph is shaped like a circle. It is divided into fractions or parts that look like pieces of pie. These fractions are known as sectors of the graph, and they are displayed in various different colours. A key is present next to each circle graph, allowing a user to view and understand the sectors of the graph.

15.1.3.2.

THE BAR GRAPH

A bar graph is a type of graph that will use either horizontal or vertical bars to show data. These bars of the graph are labelled showing information. This graph is useful when there is comparison needed to be displayed. A key is present next to each bar graph, allowing a user to view and understand the bars of the graph.

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15.2.

DASHBOARD CONFIGURATIONS

15.2.1. User Dashboard Configuration


Dashboard Configuration allows a user to customize the Dashboard Environment. A user can review available Dashboards, set a Default Dashboard, and select KPIs. Additional Dashboard Configuration tools allow for advanced user configurations. Typically when entering the Dashboard for the first time, a user would most likely make use of the User Dashboard Configuration section. On the Dashboard Configuration window, a list of all available Dashboards will be displayed, as well as the default Dashboard, which will be indicated. A user will be allowed to specify a preferred default Dashboard, by simply chosing the relevant KPA from the drop down list and then selecting the Default Start KPA checkbox from the Select KPA List. There are four (4) icons available on this form, Report Server Configuration, Dashboard User Management, Dashboard GYR Configuration and Rating Weight Configuration.

15.2.1.1.

PROCEDURAL REFERENCE: USER DASHBOARD CONFIGURATION

1. In the Dashboard Toolbar, click the KPA / KPI Configuration button. 2. In the User Dashboard Configuration page, specify Configuration Changes, click Apply and then click Done.

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15.2.2. My Dashboard Configuration Options


The My Dashboard section is a user specific Dashboard which displays a combination of the available dashboards as specified by the user. On this window, below the Alter Configuration section, a user will select the My Dashboard option in the Select KPA drop-down list to configure, and under the Select KPI list, a user would select the KPIs to add to the My Dashboard option. Please note that only a maximum of four (4) KPIs are allowed for the My Dashboard section.

15.2.2.1.

PROCEDURAL REFERENCE: MY DASHBOARD CONFIGURATION OPTIONS

1. In the Dashboard Toolbar, click the KPA / KPI Configuration button. 2. In the Select KPA drop-down List, click My Dashboard, and check KPIs that will be combined in the My Dashboard option. 3. In the User Dashboard Configuration page, specify Configuration Changes, click Apply and then click Done.

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15.2.3. Report Server Configuration


It may occasionally occur that the location of the Reporting Server, where all Dashboard Reports are stored, is changed. In this event users would be required to update the location accordingly for the Report Server, by specifying the location for the Reporting Server that hosts all the Dashboard Reports.

15.2.3.1.

PROCEDURAL REFERENCE: REPORT SERVER CONFIGURATION

1. In the Dashboard Toolbar, click the KPA / KPI Configuration button, and then click the Report Server Configuration button. 2. In the Report Server Path field, complete the correct Report Server Path, click the Verify button, click the Save button, and then click the Return button.

15.2.4. Dashboard User Management


By default only the Master1 User Account has access to the Dashboard. Any new user account created needs to be granted access if required. A list of all users will be provided under the Assign User Access Section, and once configured, the user account will display a DashURL value.

15.2.4.1.

PROCEDURAL REFERENCE: USER ACCOUNT CONFIGURATION

1. In the Dashboard Toolbar, click KPA / KPI Configuration, and then click Dashboard User Management. 2. In the Dashboard User Manager section, check the User Account that requires Dashboard access under the Assign User Access section. 3. In the Dashboard User Manager page, specify User Access changes, click Apply and then click Done.

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15.2.5. Manually assigning a DashURL to a user in SQL


The procedural reference below will outline the steps needed in order to manually assign a DashURL to a user in SQL. 15.2.5.1. PROCEDURAL REFERENCE: MANUALLY ASSIGN A DASHURL VALUE

1. In the Start Menu, browse Microsoft SQL Server Management Studio. 2. In SQL Server, click Connect. 3. In the SQL Server Object Explorer, expand the Ctrack6 Database, expand Tables. 4. In the Tables list, right-click the Users Table and click Edit Top 200 rows.

5. In the Users Table, determine the UserID of the user. 6. In the SQL Server Object Explorer, right-click the System Options table and click Edit Top 200 rows. 7. In the System Options table, browse to the UserID and capture a valid DashURL entry and paste into the DashURL field for the UserID.

15.2.6. Dashboard GYR (Green, Yellow, Red) Configuration


The Dashboard GYR (Green, Yellow and Red) configuration is used to assign the colour ranges to the various dashboards and the thresholds for these ranges. Users are able to determine the severity levels of events displayed in the Dashboard and the display of these levels. A list of all Dashboard KPIs and the current GYR Ratings will be displayed on this window. New GYR Rating thresholds can be defined by the user and a GYR Rating can be edited to configure new values. Please note that a user can only specify the Green and Red count and duration, and by determining these counts, the Yellow Count Range and Yellow Duration Range will be automatically influenced.

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15.2.6.1.

PROCEDURAL REFERENCE: DASHBOARD GYR CONFIGURATION

1. In the Dashboard Toolbar, click KPA / KPI Configuration, and then click Dashboard GYR Configuration. 2. In the Edit GYR Configuration, configure the new GYR Ratings as required. 3. In the Dashboard GYR Manager page, specify Configuration Changes, and then click Apply and then click Done.

15.2.7. Configure Selection Constraints


Dashboard Constraints allow users to filter data displayed in the Dashboard. For each KPA, the user can configure Selection Constraints. The user can constrain the Cost Centre, Asset Type and Date Range for any given KPA.

A user is able to configure dates and these dates can be entered manually by simply replacing the values in the From - To Date Fields. The Calendar Tool can also be used to visually set the dates required. 15.2.7.1. PROCEDURAL REFERENCE: CONFIGURE SELECTION CONSTRAINTS

1. In the Dashboard Toolbar, expand the Cost Centre List, and then click MainGroup. 2. In the Dashboard Toolbar, expand the Asset Type List, and then click Driver. 3. In the Dashboard Toolbar, expand the Date Range List, and then click the Custom Date. 4. In the Dashboard Toolbar, configure the From - To Date Range.

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15.2.8. Dashboard Navigation


KPA Selection is used to navigate between the different KPA Dashboards. Each Dashboard also has a set of Standard Tools. The tools are used to Execute, Navigate and Configure the Dashboard Environment. Dashboard Navigation will allow a user to Navigate Dashboard structures.
DASHBOARD NAVIGATION

The Go Back to Parent Report and the Back to KPA Report is able to be drilled-down several levels, allowing the user to view different details of the report.
GO BACK TO PARENT REPORT

BEFORE

AFTER

15.2.8.1.

PROCEDURAL REFERENCE: DASHBOARD NAVIGATION

1. In the Dashboard Toolbar, click on the Required KPA button to navigate to. 2. In the Dashboard Toolbar, click the Go Back to Parent Report button. 3. In the Dashboard Toolbar, click on the Back to KPA Report button.

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15.2.9. Available Key Performance Areas (KPAs)


15.2.9.1. SAFETY DASHBOARD

The Safety Dashboard is a summarisation of safety related events, generated by the vehicles in the Ctrack MaXx solution. The Safety Dashboard is designed to ensure that the safety of vehicles and drivers is managed easy to view way. Organisations will no longer need to spend time generating, combining and aggregating information from different reports to get a insight into the safety of the fleet. The Safety Dashboard will ultimately allow an organisation to gauge the safety the fleet as a whole or that of specific vehicles independently.

SAFETY DASHBORD GRAPHS Alarm Count Detail Alarm Duration Max Speed Panic Count Off Route Count Total count of Harsh Braking and Speed Violation Alarms. Total Duration of Harsh Braking and Speed Violation Alarms. Maximum Speed travelled by a vehicle in the Fleet. Total count of Panic events recorded during the period. Total count of Route Deviation events recorded during the period.

The Safety Dashboard is comprised of events for a vehicle which contains unsafe driving events. The main events for this report are Harsh Braking and Speed Violations.
SAFETY KPIS Harsh Braking Speed Violations Max Speed Panic Off Route Total count / duration of Harsh Braking Alarms. Total count / duration of Speed Violation Alarms. The Max Speed of the total of a vehicle. Total count / duration of Panic Alarms. Total count / duration of Off Route Alarms.

Each Dashboard can be drilled down from the Parent Level (Organisational) to various Child Levels (Cost Centre Level, Vehicle Level and Detail Level).
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15.2.9.1.1.

The Organisational Level

The Safety Dashboard reports that display on the Organisational Level are the Alarm Count Detail, Alarm Duration, Max Speed, Panic Count and Off Route Count graphs. Also displayed on this dashboard is the From Date and To Date. These dates will display the graphs based on the dates that were chosen by the user. The Vehicle Count display simply lists the amount of vehicles that the report is combining in order to display data on the graph.

In this section, the Alarm Count Detail displays the overall incidents for Harsh Braking and Speed Violation for all the Cost Centres within the user Organisation. In the example above, a user can conclude that the Harsh Braking for the organisation made up the greatest number of events, whereas the Speed Violation made up a small percentage of the events. Even though, the Speed Violation made up a small percentage, in the Alarm Duration graph, a user can view that the number of hours the speed violation occured, exceeded that of the amount of hours that the harsh breaking occured. The Max Speed graph will reveal the Maximum Speed of all vehicles for the organisation. The Panic Count graph will display the number of Panic Count Alarms for the organisation. The Off Route Count displays the number of Off Route Count Alarms for the organisation.

15.2.9.1.2.

The Cost Centre Level

If a user clicks on the Alarm Count Detail graph on the Organisational Level, the graph, as well as the Alarm Duration and Max Speed, Panic Count and Off Route Count graphs will be drilled down to display a more comprehensive view of the Cost Centre level for each of the graphs. These graph components will now be displayed as seperate Cost Centres, allowing a user to view and compare the Harsh Braking and Speed Violation per Cost Centre for the organisation, as well as the Max Speed and Panic and Off Route Count.

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In the example below, a user will be able to view and compare each Cost Centre in a bar graph as well as the makeup of each Cost Centre to the data in the parent graph. Should a user wish to drill down the reports even more, the graphs now become Vehicle specific.

15.2.9.1.3.

The Vehicle Level

In the Vehicle Level, a user is able to view the Alarm Count Detail, Alarm Duration, Max Speed and Panic and Off Route Count graphs. These graphs are displayed per vehicle for the Cost Centre selected.

15.2.9.1.4.

The Detail Level

The graphs are able to be drilled down from the vehicle level even further by clicking on the relevant vehicle which belongs to a Cost Centre in any of the graphs. The next report that will get displayed is a grid, and a user will notice that the colours of red,green and yellow are presented on the grid.
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This Detailed report is designed to bring attention to the user of vehicles that have oversped, stayed in the speed limit or was under the speed limit. This also is applicable for the number of Off Route Counts, Off Route Minutes, Panic Counts, Panic Minutes, Maximum km/h and also the Harsh Brake Count. The green, yellow and red values which determine how the calculations are compiled, are set up in the GYR Configuration section on the Dashboard. For more information about the GYR Dashboard configuration, please refer to the relevant section in the manual. 15.2.9.2. PROCEDURAL REFERENCE: VIEW SAFETY DASHBOARD

1. In the Dashboard Toolbar, click on the Safety button. 2. In the Safety Dashboard, view the graphs or drill-down to the relevant level. 3. In Report Toolbar, either export the graph, or print the graphs.

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15.2.9.3.

SECURITY DASHBOARD

The Security Dashboard is a summarisation of security related events, generated by the vehicles in the Ctrack MaXx solution. The Security Dashboard is designed to ensure that the security of vehicles and drivers is managed easy to view way. The Security Dashboard will ultimately allow an organisation to gauge the security of the fleet as a whole or that of specific vehicles independently.

SECURITY DASHBOARD GRAPHS Alarm Count Detail Alarm Duration Alarm Distance Total count of specified Alarms. Total Duration of specified Alarms. Total Distance of specified Alarms.

The main events for this report are Panic Alarm, SOS, Battery Tamper, Area Alarm and Nogo Area.
SECURITY KPIS Panic Alarm SOS Battery Tamper Area Alarm Nogo Area Total count / duration of Panic Alarms. Total count / duration of SOS Alarms. Total count / duration of Battery Tamper Alarms. Total count / duration of Area Alarms. Total count / duration of Nogo Alarms.

Each Dashboard can be drilled down from the Parent Level (Organisational) to various Child Levels (Cost Centre Level, Vehicle Level and Detail Level).

15.2.9.3.1.

The Organisational Level

The Security Dashboard reports on Organisational Level are the Alarm Count Detail, Alarm Duration (hours) and Alarm Distance (km) graphs.

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Also displayed on this dashboard is the From Date and To Date. These dates will display the graphs based on the dates that were chosen by the user. The Vehicle Count display, simply lists the amount of vehicles that the report is combining in order to report on.

The Alarm Count Detail section displays the overall incidents for Panic Alarms, SOS, Battery Tampers, Area Alarms and Nogo Area for all the Cost Centres within the user organisation.

15.2.9.3.2.

The Cost Centre Level

If a user clicks on the Alarm Count Detail graph on the Organisational Level, the graph, as well as the Alarm Duration and Alarm Distance graphs will be drilled down to display a more comprehensive view of the Cost Centre level for each of the graphs. These graph components will now be displayed as seperate Cost Centres, allowing a user to view and compare the Alarm Count Detail, Alarm Duration and Alarm Distance per Cost Centre for the organisation. In the example below, a user will be able to view and compare each Cost Centre in a bar graph as well as the makeup of each Cost Centre to the data in the parent graph. Should a user wish to drill down the reports even more, the graphs now become Vehicle specific.

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15.2.9.3.3.

The Vehicle Level

In the Vehicle Level, a user is able to view the Alarm Count Detail, Alarm Duration, and Alarm Distance graphs. The graph components are displayed per vehicle for the Cost Centre selected.

The Vehicle Level graph data is also able to be shown in a grid view. A user is able to switch from the graph view to the grid view by selecting the Show Detail in Grid icon at the top of the screen.

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15.2.9.3.4.

The Detail Level

The graphs on the Vehicle Level are able to be drilled down even further by clicking on the relevant vehicle which belongs to a Cost Centre in any of the graphs. The next report that will get displayed is a grid, and a user will notice that the colours of red, green and yellow are presented on the grid.

This detailed report is designed to bring attention to the user of vehicles that have Area Alarms, Battery Tamper Alarms, Nogo Area Alarms, Off Route Alarms and Panic Alarms. The green, yellow and red values which determine how the calculations are compiled, are set up in the GYR Configuration section on the Dashboard. For more information about the GYR Dashboard configuration, please refer to the relevant section in the manual. 15.2.9.4. PROCEDURAL REFERENCE: VIEW SECURITY DASHBOARD

1. In the Dashboard Toolbar, click the Security button. 2. In the Safety Dashboard, view the graphs or drill-down to the relevant level. 3. In Report Toolbar, either export the graph, or print the graphs.

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15.2.9.5.

PRODUCTIVITY DASHBOARD

The Productivity Dashboard is divided into two sections, the Productivity Dashboard and the Points of Interest Visits Dashboard.

15.2.9.5.1.

The Productivity Dashboard

The Productivity Dashboard is a summarisation of productivity events, generated by the vehicles in the Ctrack MaXx solution. The Productivity Dashboard is designed to ensure that the productivity of vehicles and drivers is managed easy to view way. The Productivity Dashboard will ultimately allow an organisation to gauge the efficiency of specific vehicles independently.

PRODUCTIVITY DASHBOARD GRAPHS Exception Count Exception Duration The total Exception Count for the time period selected. The total Exception Duration for the time period selected.

The main event for this report is Absent.


PRODUCTIVITY KPIS Absent Total count / duration of Absenteeism.

Each Dashboard can be drilled down from the Parent Level (Organisational) to various Child Levels (Cost Centre Level, Vehicle Level and Detail Level).

15.2.9.5.2.

The Organisational Level

The Productivity Dashboard reports on the Organisational Level are the Exception Count and Exception Duration (hours) graphs.
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Also displayed on this dashboard is the From Date and To Date. These dates will display the graphs based on the dates that were chosen by the user. The Vehicle Count display, simply lists the amount of vehicles that the report is combining in order to report on.

The Exception Count section displays the overall incidents for Absenteism for all the Cost Centres within the user Organisation. The Exception Duration section displays the overall duration in hours for Absenteism for all the Cost Centres within the user Organisation.

15.2.9.5.3.

The Cost Centre Level

If a user clicks on the Exception Count graph on the Organisational Level, the graph, as well as the Exception Duration graph will be drilled down to display a more comprehensive view of the Cost Centre level for each of the graphs. These graph components will now be displayed as seperate Cost Centres, allowing a user to view and compare the Exception Count and Exception Duration per Cost Centre for the organisation. In the example below, a user will be able to view and compare each Cost Centre in a bar graph as well as the makeup of each Cost Centre to the data in the parent graph. Should a user wish to drill down the reports even more, the graphs now become Vehicle specific.

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15.2.9.5.4.

The Vehicle Level

In the Vehicle Level, a user is able to view the Exception Count and Exception Duration. These graphs are displayed per vehicle for the Cost Centre selected.

The Vehicle Level graph data is also able to be shown in a grid view. A user is able to switch from the graph view to the grid view by selecting the Show Detail in Grid icon at the top of the screen.

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15.2.9.5.5.

The Detail Level

The graphs on the Vehicle Level are able to be drilled down even further by clicking on the relevant vehicle which belongs to a Cost Centre in any of the graphs. The next report that will get displayed is a grid, and a user will notice that the colours of red,green and yellow are presented on the grid.

This detailed report is designed to bring attention to the user of vehicles that have Late Start Count, Late Start Duration, Early Finish Count, Early Finish Duration and Absent Days. The green, yellow and red values which determine how the calculations are compiled, are set up in the GYR Configuration section on the Dashboard. For more information about the GYR Dashboard configuration, please refer to the relevant section in the manual. 15.2.9.6. PROCEDURAL REFERENCE: VIEW PRODUCTIVITY DASHBOARD

1. In the Dashboard Toolbar, click the Productivity button. 2. In the Productivity Dashboard, view the graphs or drill-down to the relevant level. 3. In Report Toolbar, either export the graph, or print the graphs.

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15.2.9.6.1.

The Points of Interest Visits Dashboard

The Points of Interest Visits Dashboard is a summarisation of events, generated by the vehicles in the Ctrack MaXx solution. The Points of Interest Visits Dashboard is designed to ensure that the visits to Points of Interest of vehicles and drivers is managed in an easy to view way. The Points of Interest Visits Dashboard will ultimately allow an organisation to gauge the amount of visits to a Point of Interest of specific vehicles independently.

POINTS OF INTEREST VISITS DASHBOARD GRAPHS Count of Visits Duration (hours) The amount of Visits to a Point of Interest. The Duration of Visits in hours to a Point of Interest.

The main event for this report is the Point of Interest selected from the Point of Interest Type field.

The Point of Interest Type field as well as the Granularity and Time Mask is set by the user in the selection constraints on the menu. Each Dashboard can be drilled down from the Parent Level (Organisational) to various Child Levels (Cost Centre Level, Vehicle Level and Detail Level).

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15.2.9.6.2.

The Organisational Level

The Points of Interest Visits Dashboard reports on the Organisational Level are the Count of Visits and Count Duration (hours) graphs. Also displayed on this dashboard is the From Date and To Date. These dates will display the graphs based on the dates that were chosen by the user. The Vehicle Count display, simply lists the amount of vehicles that the report is combining in order to report on.

The Count of Visits section displays the overall amount of Visits per Point of Interest selected for all the Cost Centres within the user organisation. The Duration section displays the overall duration in hours stopped at a Point of Interest.

15.2.9.6.3.

The Cost Centre Level

If a user clicks on the Count of Visits graph on the Organisational Level, the graph, as well as the Duration graph will be drilled down to display a more complete view of the Cost Centre level for each of the graphs. These graph components will now be displayed as seperate Cost Centres, allowing a user to view and compare the Count of Visits and Duration per Cost Centre for the organisation. In the example below, a user will be able to view and compare each Cost Centre in a bar graph as well as the makeup of each Cost Centre to the data in the parent graph. Should a user wish to drill down the reports even more, the graphs now become Vehicle specific.

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15.2.9.6.4.

The Vehicle Level

In the Vehicle Level, a user is able to view the Count of Visits and Duration in hours graphs. These graphs are displayed per vehicle for the Cost Centre selected.

The Vehicle Level graph data is also able to be shown in a grid view. A user is able to switch from the graph view to the grid view by selecting the Show Detail in Grid icon at the top of the screen.

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15.2.9.6.5.

The Detail Level

The graphs on the Vehicle Level are able to be drilled down even further by clicking on the relevant vehicle which belongs to a Cost Centre in any of the graphs.

15.2.9.7.

PROCEDURAL REFERENCE: VIEW POINT OF INTEREST VISITS DASHBOARD

1. In the Dashboard Toolbar, click the Point of Interest Visits Dashboard button. 2. In the Point of Interest Visits Dashboard, view the graphs or drill-down to the relevant level. 3. In Report Toolbar, either export the graph, or print the graphs.

15.2.9.8.

DRIVER BEHAVIOUR DASHBOARD

The Driver Behaviour Dashboard is a summarisation of driver behaviour related events, generated by the vehicles in the Ctrack MaXx solution. The Driver Behaviour Dashboard is designed to ensure that the behaviour of vehicles and drivers is managed easy to view way. The Driver Behaviour Dashboard will ultimately allow an organisation to gauge the abuse of vehicles in the fleet as a whole or that of specific vehicles independently.

DRIVER BEHAVIOUR GRAPHS Alarm Count Detail Alarm Duration Total count of specified Alarms. Total Duration of specified Alarms. COMPANY CONFIDENTIAL DigiCore Technology (Pty) Ltd

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DRIVER BEHAVIOUR GRAPHS Max Speed Max RPM The Maximum speed recorded. The Maximum RPM recorded.

The main events for this report are Speed Violation, Over Revving, Excess Idle, Harsh Braking, Harsh Acceleration and Harsh Cornering.
DRIVER BEHAVIOUR KPIS Speed Violation Over Revving Excess Idle Harsh Braking Harsh Acceleration Harsh Cornering Total count / duration of Speed Violation Alarms. Total count / duration of Over Revving Alarms. Total count / duration of Excess Idle Alarms. Total count / duration of Harsh Braking Alarms. Total count / duration of Harsh Acceleration Alarms. Total count / duration of Harsh Cornering Alarms.

Each Dashboard can be drilled down from the Parent Level (Organisational) to various Child Levels (Cost Centre Level, Vehicle Level and Detail Level).

15.2.9.8.1.

The Organisational Level

The Driver Behaviour Dashboard reports on Organisational Level are the Alarm Count Detail, Alarm Duration (hours), Max Speed, and Max RPM. Also displayed on this dashboard is the From Date and To Date. These dates will display the graphs based on the dates that were chosen by the user. The Vehicle Count display, simply lists the amount of vehicles that the report is combining in order to report on.

The Alarm Count Detail section displays the overall incidents for Speed Violations, Over Revving, Excess Idle, Harsh Braking, Harsh Acceleration and Harsh Cornering for all Cost Centres within the user organisation.

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15.2.9.8.2.

The Cost Centre Level

If a user clicks on the Alarm Count Detail graph on the Organisational Level, the graph, as well as the Alarm Duration, Max Speed and Max RPM graph will be drilled down to display a more comprehensive view of the Cost Centre level for each of the graphs. These graph components will now be displayed as seperate Cost Centres, allowing a user to view and compare all the graphs per Cost Centre for the organisation. In the example below, a user will be able to view and compare each Cost Centre in a bar graph as well as the makeup of each Cost Centre to the data in the parent graph. Should a user wish to drill down the reports even more, the graphs now become Vehicle specific.

15.2.9.8.3.

The Vehicle Level

In the Vehicle Level, a user is able to view the Alarm Count Detail, Alarm Duration, Max Speed and Max RPM. These graphs are displayed per vehicle for the Cost Centre selected.

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The Vehicle Level graph data is also able to be shown in a grid view. A user is able to switch from the graph view to the grid view by selecting the Show Detail in Grid icon at the top of the screen.

Also on the Vehicle Level, the user is able to view the Driver Behaviour Trends. By clicking on the Show Trends button, the Driver Trends per Vehicle will be displayed.

15.2.9.8.4.

The Detail Level

The graphs on the Vehicle Level are able to be drilled down even further by clicking on the relevant vehicle which belongs to a Cost Centre in any of the graphs. The next report that will get displayed is a grid, and a user will notice that the colours of red,green and yellow are presented on the grid.

This detailed report is designed to bring attention to the user of vehicles that have Area Alarms, Battery Tamper Alarms, Nogo Area Alarms, Off Route Alarms and Panic Alarms. The green, red and yellow values which determine how the calculations are compiled, are set up in the GYR Configuration section on the Dashboard.
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For more information about the GYR Dashboard configuration, please refer to the relevant section in the manual. 15.2.9.9. PROCEDURAL REFERENCE: VIEW DRIVER BEHAVIOUR DASHBOARD

1. In the Dashboard Toolbar, click the Driver Behaviour button. 2. In the Driver Behaviour Dashboard, view the graphs or drill-down to the relevant level. 3. In Report Toolbar, either export the graph, or print the graphs. 15.2.9.10. DRIVER BEHAVIOUR FLEET TRENDS DASHBOARD

The Driver Behaviour Fleet Trends Dashboard will display a trend view of the Driver Behaviour Dashboard. The selected period is divided into smaller periods to indicate trends, such as hours, days, weeks and months. The Driver Behaviour Fleet Trends Dashboard is designed to ensure that the behaviour of vehicles and drivers is managed easy to view way.

DRIVER BEHAVIOUR FLEET TRENDS DASHBOARD GRAPHS Alarm Count Trends Alarm Duration Trends Max Speed Per Month Max RPM Per Month Trends of specified Alarms. Trends of specified Alarm Duration. The Maximum Speed per Month The Maximum RPM per Month.

The main events for this report are Speed Violation, Over Revving, Excess Idle, Harsh Braking, Harsh Acceleration and Harsh Cornering.
DRIVER BEHAVIOUR FLEET TRENDS KPIS Speed Violation Over Revving Excess Idle Revision: 01 30 November 2012 Total count / duration of Speed Violation Alarms. Total count / duration of Over Revving Alarms. Total count / duration of Excess Idle Alarms. COMPANY CONFIDENTIAL DigiCore Technology (Pty) Ltd Page 172 of 235

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Harsh Braking Harsh Acceleration Harsh Cornering

Total count / duration of Harsh Braking Alarms. Total count / duration of Harsh Acceleration Alarms. Total count / duration of Harsh Cornering Alarms.

Each Dashboard can be drilled down from the Parent Level (Organisational) to various Child Levels (Cost Centre Level, Vehicle Level and Detail Level).

15.2.9.10.1.

The Organisational Level

The Driver Behaviour Trend reports on the Organisational Level are the Alarm Count Trends, Alarm Duration Trends, Max Speed Per Month and Max RPM Per Month graphs. Also displayed on this dashboard is the From Date and To Date. These dates will display the graphs based on the dates that were chosen by the user. The Vehicle Count display, simply lists the amount of vehicles that the report is combining in order to report on.

The Alarm Count Trends section displays the overall trends for all Driver Behaviours.

15.2.9.10.2.

The Cost Centre Level

If a user clicks on the Alarm Count Trends graph on the Organisational Level, the graph, as well as the Alarm Duration Trends, Max Speed Per Month and Max RPM Per Month graphs will be drilled down to display a more comprehensive view of the Cost Centre level for each of the graphs. In the example below, a user will be able to view and compare each Cost Centre in a bar graph as well as the makeup of each Cost Centre to the data in the parent graph. Should a user wish to drill down the reports even more, the graphs now become Vehicle specific.

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15.2.9.10.3.

The Vehicle Level

In the Vehicle Level, a user is able to view the Alarm Count Trends, Alarm Duration Trends, Max Speed Per Month and Max RPM Per Month. These graphs are displayed per vehicle for the Cost Centre selected.

On the Vehicle Level, the user is able to click on the Show Standard Graphs icon, which will allow the user to revert back to the Driver Behaviour Per Vehicle section. To return back to the the Vehicle Level, a user must click on the Show Trends icon.

15.2.9.10.4.

The Detail Level

The graphs on the Vehicle Level are able to be drilled down even further by clicking on the relevant vehicle which belongs to a Cost Centre in any of the graphs. The next report that will get displayed is a grid, and a user will notice that the colours of red, green and yellow are presented on the grid.

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This detailed report is designed to bring attention to the user of vehicles that have Over Rev Count, Over Rev Minutes, Harsh Brake Count, Harsh Accelerate Count, Harsh Cornering Count, Harsh Bump, Speeding Count, Speeding Minutes, Excess Idle Count, Excess Idle Minutes, Max Km/h and Max RPM.. The green, yellow and red values which determine how the calculations are compiled, are set up in the GYR Configuration section on the Dashboard. For more information about the GYR Dashboard configuration, please refer to the relevant section in the manual. 15.2.9.11. PROCEDURAL REFERENCE: VIEW DRIVER BEHAVIOUR TRENDS

1. In the Dashboard Toolbar, click the Driver Behaviour Trends button. 2. In the Driver Behaviour Trends Dashboard, view the graphs or drill-down to the relevant level. 3. In Report Toolbar, either export the graph, or print the graphs. 15.2.9.12. GREEN DRIVING DASHBOARD

The Green Driving Dashboard will display a summarised view of the all vehicle statuses to monitor driving styles. The Green Driving Dashboard is designed to ensure that the style and effiency of vehicles and drivers is managed easy to view way.

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GREEN DRIVING DASHBOARD GRAPHS Alarm Count Detail Alarm Duration Fuel Used CO2 Expelled The Total of the Alarm Count Detail. The Total of the Alarm Duration The Fuel used for the period. The CO2 expelled for the period.

The main events for this report are Speed Violation, Over Revving and Excess Idle.
GREEN DRIVING KPIS Speed Violation Over Revving Excess Idle Total count / duration of Speed Violation Alarms. Total count / duration of Over Revving Alarms. Total count / duration of Excess Idle Alarms.

Each Dashboard can be drilled down from the Parent Level (Organisational Level) to various Child Levels (Cost Centre Level, Vehicle / Driver Summary Level and Detail Level).

15.2.9.12.1.

The Organisational Level

The Green Driving reports on Organisational Level are the Alarm Count Detail, Alarm Duration, Fuel Used and CO2 expelled graphs. Also displayed on this dashboard is the From Date and To Date. These dates will display the graphs based on the dates that were chosen by the user. The Vehicle Count display, simply lists the amount of vehicles that the report is combining in order to report on.

The Alarm Count Detail graph displays the overall alarm counts for all the Cost Centres within the user organisation. The Alarm Duration section displays the overall duration in hours for Alarms for all the Cost Centres within the user organisation.

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15.2.9.12.2.

The Cost Centre Level

If a user clicks on the Alarm Count Detail graph on the Organisational Level, the graph, as well as the Alarm Duration, Fuel Used and CO2 expelled graphs will be drilled down to display a more comprehensive view of the Cost Centre level for each of the graphs. In the example below, a user will be able to view and compare each Cost Centre in a bar graph as well as the makeup of each Cost Centre to the data in the parent graph. Should a user wish to drill down the reports even more, the graphs now become Vehicle specific.

15.2.9.12.3.

The Vehicle Level

In the Vehicle Level, a user is able to view the Alarm Count, Alarm Duration, Fuel Used and CO2 expelled. These graphs are displayed per vehicle for the Cost Centre selected.

On the Vehicle Level, the user is able to click on the Show Trends icon, which will allow the user to revert to the Green Driving Vehicle Trends section. To return back to the Vehicle Level, a user must click on the Show Standard Graphs icon.
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15.2.9.12.4.

The Detail Level

The graphs on the Vehicle Level are able to be drilled down even further by clicking on the relevant vehicle which belongs to a Cost Centre in any of the graphs. The next report that will get displayed is a grid, and a user will notice that the colours of red, green and yellow are presented on the grid.

This detailed report is designed to bring attention to the user of vehicles that have Over Rev Count, Over Rev Minutes, Speeding Count, Speeding Minutes, Excess Idle Count, Excess Idle Minutes, Fuel Used Max Km/h and Max RPM.. The GYR values which determine how the calculations are compiled, are set up in the GYR Configuration section on the Dashboard. For more information about the GYR Dashboard configuration, please refer to the relevant section in the manual. 15.2.9.13. PROCEDURAL REFERENCE: VIEW THE GREEN DRIVING DASHBOARD

1. In the Dashboard Toolbar, click the Green Driving button. 2. In the Green Driving Dashboard, view the graphs or drill-down to the relevant level. 3. In Report Toolbar, either export the graph, or print the graphs. 15.2.9.14. GREEN DRIVING FLEET TRENDS DASHBOARD

The Green Driving Fleet Trends Dashboard will display a trend view of the Green Driving Dashboard. The selected period is divided into smaller periods to indicate trends, such as hours, days, weeks and months, depending on the selection. The Green Driving Fleet Trends Dashboard is designed to ensure that the style and effiency of vehicles and drivers is managed easy to view way.

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GREEN DRIVING FLEET TRENDS DASHBOARD GRAPHS Alarm Count Trends Alarm Duration Trends Fuel Trends Per Month CO2 Trends Per Month Trends of specified Alarms. Trends of specified Alarm Duration. The Maximum Speed per Month The Maximum RPM per Month.

The main events for this report are Speed Violation, Over Revving and Excess Idle.
GREEN DRIVING FLEET TRENDS DASHBOARD KPIS Speed Violation Over Revving Excess Idle Total count / duration of Speed Violation Alarms. Total count / duration of Over Revving Alarms. Total count / duration of Excess Idle Alarms.

Each Dashboard can be drilled down from the Parent Level (Organisational Level) to various Child Levels (Cost Centre Level, Vehicle Level and Detail Level).

15.2.9.14.1.

The Organisational Level

The Green Driving Fleet Trends reports on Organisational Level are the Alarm Count Trends, Alarm Duration Trends, Fuel Trends per Month and CO2 Trends Per Month graphs. Also displayed on this dashboard is the From Date and To Date. These dates will display the graphs based on the dates that were chosen by the user. The Vehicle Count display, simply lists the amount of vehicles that the report is combining in order to report on.

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The Alarm Count Trends graph displays the overall alarm counts for all the Cost Centres within the user organisation. The Alarm Duration Trends section displays the overall trends in hours for Alarms for all the Cost Centres within the user organisation.

15.2.9.14.2.

The Cost Centre Level

If a user clicks on the Alarm Count Trends graph on the Organisational Level, the graph, as well as the Alarm Duration Trends, Fuel Trends per Month and CO2 Trends per Month graphs will be drilled down to display a more comprehensive view of the Cost Centre level for each of the graphs. In the example below, a user will be able to view and compare each Cost Centre in a bar graph as well as the makeup of each Cost Centre to the data in the parent graph. Should a user wish to drill down the reports even more, the graphs now become Vehicle specific.

On the Cost Centre Level, the user is able to click on the Show Standard Graphs icon, which will allow the user to revert to the Green Driving Vehicle section. To return back to the the Vehicle Level, a user must click on the Show Trends icon.
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15.2.9.14.3.

The Vehicle Level

In the Vehicle Level, a user is able to view the Alarm Count Trends, Alarm Duration Trends, Fuel Trends per Month and CO2 Trends per Month. These graphs are displayed per vehicle for the Cost Centre selected.

On the Vehicle Level, the user is able to click on the Show Standard Graphs icon, which will allow the user to revert to the Green Driving Vehicle section. To return back to the the Vehicle Level, a user must click on the Show Trends icon.

15.2.9.14.4.

The Detail Level

The graphs on the Vehicle Level are able to be drilled down even further by clicking on the relevant vehicle which belongs to a Cost Centre in any of the graphs. The next report that will get displayed is a grid, and a user will notice that the colours of red, green and yellow are presented on the grid.

This detailed report is designed to bring attention to the user of vehicles that have Over Rev Count, Over Rev Minutes, Speeding Count, Speeding Minutes, Excess Idle Count, Excess Idle Minutes, Fuel Used Max Km/h and Max RPM. The green, yellow and red values which determine how the calculations are compiled, are set up in the GYR Configuration section on the Dashboard.

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For more information about the GYR Dashboard configuration, please refer to the relevant section in the manual. 15.2.9.15. PROCEDURAL REFERENCE: VIEW GREEN DRIVING TRENDS DASHBOARD

1. In the Dashboard Toolbar, click the Green Driving Trends button. 2. In the Green Driving Trends Dashboard, view the graphs or drill-down to the relevant level. 3. In Report Toolbar, either export the graph, or print the graphs. 15.2.9.16. DRIVER RATING DASHBOARD

The Driver Rating Dashboard will ultimately display the Rating Event Counts for a vehicle.

The Driver Rating Dashboard can be drilled down from the Parent Level (Organisational) to various Child Levels (Cost Centre Level, Vehicle Level and Detail Level).

15.2.9.16.1.

The Organisational Level

The Cost Centre Rating Trends reports on Organisational Level will display the Driver Behaviour Rating for a specified month. Also displayed on this dashboard is the From Date and To Date. These dates will display the graphs based on the dates that were chosen by the user. The Vehicle Count display, simply lists the amount of vehicles that the report is combining in order to report on.

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15.2.9.16.2.

The Cost Centre Level

If a user clicks on a point on the Cost Centre Rating Trends graph, the Vehicle Rating Trends graph will be displayed. In the example below, a user will be able to view and compare each Cost Centre highest and lowest ratings. If a user wishes to drill down the reports even more, the graphs now become Vehicle specific.

15.2.9.16.3.

The Vehicle Level

In the Vehicle Level, a user is able to view the Vehicle Event counts and the minutes for the event counts for a Cost Centre Average as well as the selected vehicle.

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15.2.9.16.4.

The Detail Level

The graphs on the Vehicle Level are able to be drilled down even further by clicking on the relevant vehicle which belongs to a Cost Centre in any of the graphs. The next report that will get displayed is a grid. This detailed report is designed to bring attention to the user, a vehicles Drive Time, Max Km/h, Harsh Brake Count, Excess Idle Count, Over Rev Count, Over Speed Count, Incident Count, Panic Alarm Count and the Fuel Used.

15.2.9.17.

PROCEDURAL REFERENCE: VIEW DRIVER RATING DASHBOARD

1. In the Dashboard Toolbar, click the Driver Rating button. 2. In the Driver Rating Dashboard, view the graphs or drill-down to the relevant level. 3. In Report Toolbar, either export the graph, or print the graphs.

15.2.9.18.

MY DASHBOARD

The My Dashboard section is a combination of various KPAs selected by the user, and displayed in one location. Each of the checked Dashboards that were set during configuration is now displayed as links in this window. Each time a user selects a link the corresponding KPA is loaded with the matching criteria.
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Note that a maximum of 4 KPIs are allowed to be set in the configuration for the My Dashboard option. For more information about each of the Dashboards available, refer to the relevant sections.

15.2.9.19.

PROCEDURAL REFERENCE: VIEW MY DASHBOARD

1. In the Dashboard Toolbar, click the My Dashboard button. 2. In the My Dashboard window, click the Dashboards selected.

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16. APPENDIX A: VEHICLE STATUSES


The following list of vehicle statuses aims to describe all vehicle statuses present in the Legend Window of the Ctrack Online Application. Please take note that vehicle status text for Solo and NX40 units are able to be customised within the Ctrack MaXx Application, which will then reflect in the Ctrack Online Application.

When an emergency situation might arise the driver may activate the panic push button that will alert the base station immediately. The Ctrack unit will automatically enter into a high update rate (the rate at which the unit will update can be configured with all SOLO and ASSIST units). By default, the rate is set to: time between positions to 10-seconds and the number of positions stored before sending an SMS, is 12. This means the Ctrack unit will report to the base station every 2 minutes (12 positions x 10 seconds = 120 sec = 2 min). This high update rate and alarm state remains active for 15 minutes on the Ctrack mobile unit. However, the base station warning alarm will not clear until the base station operator has acknowledged it.

The Ctrack system will alert the base station when the mobile has exceeded its acceptable Incident Rate as set on each Mobile. This is possible as the Ctrack unit monitors its GPS positioning in one-second intervals; therefore it can calculate the rate of change in its speed from one second to the next. The Incident Rate factor range is between 10 and 20 km/h/sec, the higher the factor is set the more extreme the breaking is needed to generate the alarm. The base station will indicate the exact location and time of the Incident happening.

The system can notify when a mobile reaches a predefined waypoint area. The base station operator will be alerted when the specific mobile has entered the area, giving an indication of the mobiles distance (in kilometers) from the nearest set location.

The system can notify when a mobile leaves a predefined waypoint area. The base station operator will be alerted when the specific mobile has left the area, allowing for calculation of loading intervals, rest breaks etc.

When the mobiles power is disconnected or cut, the Ctrack unit will alert the base station immediately that battery tampering has occurred. During this period it is essential that the base station operator reacts swiftly. The mobile will display battery tamper and it will remain in this condition. It is important that the customer take note of this, as the Ctrack units backup battery will not last indefinitely. The base station operator has to acknowledge the warning alarm.
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This is one of two digital inputs (on/off) that can be customised to meet specific requirements. The base station administrator can change the status description to reflect the actual use of the input.

This is one of two digital inputs (on/off) that can be customised to meet specific requirements. The base station administrator can change the status description to reflect the actual use of the input.

This alarm will appear when a mobile strays into a predefined prohibited region, which is called a NoGo area. Upon entering a NoGo area the Ctrack unit will report immediately to the base station and enter a high update mode (the rate at which the unit will update can be configured with all SOLO and ASSIST units) reporting in 2 minute intervals continuing for 15 minutes from the time the NoGo area is cleared. The mobile status will change the moment the NoGo area is cleared to reflect the current status. The base station warning alarm will not clear until the base station operator has acknowledged it.

This alarm will appear when a mobile strays outside a predefined region that you want it to remain within, this region is termed a preferred area. The Ctrack unit will report immediately to the base station when the mobile strays outside its preferred area and enter a high update mode (The rate at which the unit will update can be configured with all SOLO and ASSIST units). Reporting in 2-minute intervals, it will remain in this high update mode for 15 minutes from the time it reenters its preferred area although its status will change to reflect its current status. The base station warning alarm will not clear until the base station operator has acknowledged it.

The Ctrack system will alert the base station operator when the mobiles engine has reached maximum temperature and will show the exact location of the event happening. This is only a warning device and will not prevent the engine from being damaged or prevent the situation re-occurring. This function requires an optional engine monitor unit to be installed.

The Ctrack system will alert the base station operator when the mobiles engine has dropped Oil Pressure and will show the exact location of the event happening. This is only a warning device and will not prevent the engine from being damaged or prevent the situation re-occurring. This function requires an optional engine monitor unit to be installed.

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The Ctrack system will alert the base station operator when the mobiles engine is being over revved and will show the exact location of the event happening. This is only a warning device and will not prevent the engine from being damaged or prevent the situation re-occurring. This function requires an optional engine monitor unit to be installed.

The Ctrack system will alert the base station when the mobile has exceeded its acceptable braking rate as set in its onboard tab within Register/ Edit Mobiles. This is possible as the Ctrack unit monitors its GPS positioning in one-second intervals; therefore it can calculate the rate of change in its speed from one second to the next. The braking rate factor range is between 2 and 45 km/h/sec, the higher the factor is set the more extreme the breaking is needed to generate the alarm. The base station will indicate the exact location and time of the event happening. This is only a warning device and will not prevent the situation re-occurring.

The Ctrack unit will alert the base station when the mobile is being driven in excess of the maximum speed as set in the mobiles onboard tab within Register/Edit Mobiles. The base station will show the exact location of the event happening. This is only a warning device and will not prevent the situation reoccurring. If send speed with position is selected for the mobile (from within the Main tab of Register/Edit Mobiles) the system will indicate the speed of the mobile at each position. If send speed profile is selected for the mobile (from within the Onboard tab within Register/Edit Mobiles), the system will also indicate the speed of the mobile in 1 minute intervals, irrespective of the positions stored.

The Ctrack system will alert the base station when the mobiles engine is being left to idle for longer than the parameters set within the Onboard tab within Register/Edit Mobiles. The Ctrack unit defines excessive idle when the ignition is in the ON position, yet the GPS co-ordinates are unchanged. The system will show the exact location and duration of the event happening. This is only a warning device and will not prevent the situation reoccurring.

The Ctrack system will alert the control room immediately when the mobiles ignition has been turned OFF. This allows the operator the facility to monitor his mobiles should they stop to rest or do a pick up & delivery. The icon on screen will remain in this color until the mobile has been switched ON. From a control point this is important when managing movement of the mobile in its operational capability.

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The Ctrack unit will alert the control room immediately when the mobile has no direct line of sight from the GPS aerial to the satellites. The mobile will appear stationary on the base station at the last valid position, until such time as the line of sight to the satellites is re-established. A typical cause would be when the mobile enters a roofed parking garage or move between very high buildings. This allows the operator the facility to monitor his mobiles should they move into buildings or covered areas where the GPS aerial cannot locate the satellites. The status GPS Unlocked will remain in this color until the mobile has established connection and will then change to its current status. From a control point this is important when managing movement of the mobile in its operational capability.

The mobile should predominantly remain in this condition, as this is the normal status of operation with no alarms or statuses active. The status will remain until any other is activated.

This status will appear each time the ignition of the mobile is turned to the on position after an Ignition Off status.

This is the third of four Engine Monitoring alarms. In the case of Water Levels the Ctrack system will alert the operator when the level is low and when the level is too high.

A Cold Boot message will be received from a unit, when the unit has been repaired or when a unit was installed for the first time. This means the unit resets its parameter settings and will then receive an update from the base station with its new settings. A Cold Boot can only be done from a Palm unit by a technician.

With GPS enabled, if the GPS Antenna becomes disconnected or it is removed the following status will be indicated.

This status will appear when the vehicle has successfully been immobilized by the user from the Ctrack MaXx application.

The Ctrack system will alert the base station when the mobile has a sudden acceleration as measured by the accelerometer.

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Vehicles configured to report via SMS will indicate this status when high volumes of SMS is sent from the unit

When the unit reaches a battery level of 33% or less, this status is activated alerting the user of the low battery.

When the unit is tampered with the following status will be indicated.

When the unit has been removed from the vehicle illegally, another device will be activated and will transmit a radio frequency for detection purposes.

This event is triggered when the vehicle tilts through 90 degrees in either direction.

An alert will be send from the unit to the base station when GSM signal jamming is detected. This will inform the user of a possible tread.

This status indicates that the unit is busy performing a health check.

This status indicates that the devices mileage has been corrected after a GPS jump has occurred.

This status is activated when the fourth speed dial button is pressed, which will cause the unit to a pre-alert notification to the base station.

This status will be visible if the user switches off the unit.

Once a preset threshold has been exceeded on any axis in any direction a harsh driving event will be triggered on that axis in the direction of movement.

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Impact events can be triggered on all three axes. Once an impact has occurred that exceeded one or more of the impact threshold values an impact event will be triggered.

An Illegal Movement message will be sent from the unit when the movement is detected while the ignition status is off.

With a crash sensor fitted to the vehicle, in the event of a crash, the following status will be indicated.

This occurs when Ctrack determines that the unit is stationary, i.e. not moving.

This status is activated when a unit is on the move.

This status is activated when a unit has arrived.

This status is activated when a unit has departed.

This is activated if the user presses the SOS button. The base station is immediately notified of the SOS status

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17. APPENDIX B - REPORTS


The following list of Reports aims to describe all reports present in the Reports Menu of the Ctrack Online Application.

17.1.

TRIPS AND UTILISATION

17.1.1. Movement Report


This report contains all of the vehicle movements for the specified time period. The report lists the vehicle location, speed and cumulative ODO for every ten seconds of movement. This report will also display system generated speed violation information. This report can also be generated from a drivers perspective, and statuses are also able to be included or excluded from the report. Take note that all statuses are selected by default when generating this report.

17.1.2. Speed Profile Report


This report contains a graph which graphically depicts the specified vehicles speed over a period of twenty four hours. The report lists the vehicle ID, date, speed limit and max speed.

17.1.3. Temperature Log Report


This report contains information regarding all the temperature probes installed in the vehicle. The report will also contain information regarding the Vehicle ID, Auto register Date and Time as well as the Status and Location of the vehicle.

17.1.4. Vehicle Log Report


This report contains a log of each vehicle and its activities for a specified period of time. The report highlights the different vehicles and their activities by the Vehicle ID, Cost Centre and Date. The report lists the Status, From Time, To Time, Duration, Trip Distance, ODO, Location and Remarks.

17.1.5. Full Usage Report


This report displays all the details of a vehicle while the vehicle was driving. The report lists information of when the vehicle was driving, stopped, the distance, stopped locations, drivers, idling excessively, over speeding, over revving, excessive breaking and it also provides a summary of this information. This report can also be generated from a drivers perspective.

17.1.6. Points of Interest Stop Report


This report contains all the stops made by the selected vehicle at a Point of Interest during a selected time interval.

17.1.7. Stop Report


This report contains all the stops made by the selected vehicle. The report lists the vehicle ID, vehicles total stop duration, Stop Begin/End and the stop location. The user also has the option to select if the location field will be displayed as location description, Long and Lat coordinates or
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OSGrid.

17.1.8. Detail Daily Utilisation


The Utilisation Report graphically depicts the utilisation for a vehicle or multiple vehicles over a selected period. A Fleet Average utilisation and Expected Average utilization are displayed in the report.

17.1.9. Vehicle Trip Report


This report contains the Solo and Assist trip report information. The user specifies a vehicle and the information are then grouped according to each days trips. The report lists vehicle ID, date, trip start, trip stop, trip duration, distance, max speed and the location (at ignition off).

17.1.10. Vehicle Trip Summary


This report contains detailed information on a specified vehicle and the vehicles trips for a specific time period. This report can be generated for single vehicles or multiple vehicles and it lists the vehicle ID, date, trips, trip times, drive times, distance and the max speed.

17.1.11. Business Private Report


The Business/Private report is a log of all vehicle movement. This report differentiates between both business and private trips made by the vehicle. This is based on the Business / Private switch being activated as well as the working hours that have been configured in the system. The user also has the option to select if the location field will be displayed as location description, Long and Lat coordinates or OSGrid. Please note that support for the existing Secure+ functionality has been added. This includes the editable Business and Private Report functionality. This report can also be generated from a drivers perspective. 17.1.11.1. EDIT A BUSINESS / PRIVATE TRIP

In the event that a trip was logged incorrectly as either business or private, separate trips are able to be modified as either business or private, and then saved accordingly. This can be completed by selecting the Add Comments button, and then ensuring that the correct Business / Private checkbox has been selected for the relevant trip and a Remark has been captured, click Save and then Close.

Please note that this is only applicable when selecting one (1) vehicle from a business group, and not for all vehicles.

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17.1.12. Daily Trip Events Report


Daily Events Report is a daily summary of all the alarms triggered per vehicle as defined by the customer. This report will cover any alarms triggered for not 4x4, over speeding, over speeding while in 4x4 mode and passenger belt. The user also has the option to select if the location field will be displayed as location description, Long and Lat coordinates or OSGrid.

17.1.13. Loadtech Report


This report will provide the user with an overview of the Weight of the selected Vehicle. The information will be broken down by Gross Weight, Nett weight, Payload and Location. The user also has the option to select if the location field will be displayed as location description, Long and Lat coordinates or OSGrid.

17.1.14. Operating Hours Report


This report will display the total functioning hours per vehicle for a specified time period. It displays the amount of time that the vehicle was utilised within or out of the Working Hours period. This report will also display the vehicle ID and the accumulated hours for the specified period.

17.1.15. Event Exception Report


This report contains information on alarms triggered as defined by the customer. In this regard the Event Exception report will report on alarms triggered by driver belt, not 4x4, over speeding, over speeding while in 4x4 mode and passenger belt.

17.1.16. Event Movement Report


This report will give you a summary of all the alarms triggered per vehicle as defined by the customer. This report will cover any alarms triggered for not 4x4, over speeding, over speeding while in 4x4 mode and passenger belt. The user also has the option to select if the location field will be displayed as location description, Long and Lat coordinates or OSGrid. This report is able to be generated from either a Vehicle or Driver Perspective.

17.1.17. Summary BP Trip Report


This report will provide a user with a daily summary per selected vehicle of the trips driven. The trip count, first start, last stop and distance driven is displayed. This report will also provide a business / private breakdown on distance and utilisation per day. The report is grouped per vehicle, per day and totals are also provided.

17.1.18. Tyre Pressure Report


This report contains the Tyre Pressure Alarms for a specified vehicle. This report also contains alarms which will indicate that the Tyre Pressure monitors battery is low.

17.1.19. Tyre Temperature Report


This report contains the Tyre Temperature Alarms for a specified vehicle. This report also contains alarms which will indicate that the Tyre Temperature monitors battery is low.
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17.1.20. Vehicle Events Report


This report contains information regarding all the alarms triggered as defined by the customer for all the vehicles specified. This report will cover alarms triggered by driver belt, not 4x4, over speeding, over speeding while in 4x4 mode and passenger belt. The user also has the option to select if the location field will be displayed as location description, Long and Lat coordinates or OSGrid.

17.2.

SYSTEM

17.2.1. System Statistics Report


This report allows a user to generate a report based on Report Counts, as well as Vehicle Statistics and User Logon Statistics. The report is only able to be viewed on screen, and it cannot be exported.

17.2.2. Communication Transaction Report


This report contains the communications that took place via SMS between two parties. The report lists the date, the cell phone numbers involved, the delivery time and also the communications type.

17.3.

FLEET MANAGEMENT AND LISTS

17.3.1. Fleet Status Report


This report provides detailed information about the entire fleet. The report lists the Cost Centre, vehicle ID, vehicle registration, description, unit type, status, last update time, location and Odometer reading for every vehicle.

17.3.2. Driver List Report


This report provides a detailed information list of all the drivers allocated to a certain Cost Centre. The report lists the Cost Centre, driver ID, driver name, driver surname, ID number, driver tag number, vehicle ID and the date last driven.

17.4.

FUEL AND EMISSIONS

17.4.1. Fleet Fuel Report


This report contains information on the fuel usage of the fleet. The report summarises the fleet fuel report and it lists the Cost Centre involved, vehicle count, drive time, trip ODO, trip fuel, the consumption and the cost. This report can also be generated from a drivers perspective.

17.4.2. Fuel Events Report


This report contains summary information about the Fuel Levels for a unit. All fuel levels as well as the predefined errors or warnings will be displayed on the report (such as Low Fuel or Excessive Fuel Usage). This report is only applicable for units that are able to report Fuel Levels (NX55).
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17.4.3. Fuel Report


This report contains information on the fuel usage of the fleet. The report does not contain a summary but only the fuel report and it lists the Cost Centre involved, vehicle count, drive time, trip ODO, trip fuel, the consumption and the cost. This report can also be generated from a drivers perspective.

17.4.4. Fuel Summary Report


This report contains summary information on the fuel usage of the fleet. The report summarises the fuel and it lists the Cost Centre involved, vehicle count, drive time, trip ODO, trip fuel, the consumption and the cost. This report can also be generated from a drivers perspective.

17.4.5. Emissions Report


This report contains information about the CO2 emissions of the vehicles or a specified vehicle in total and per hour. The report lists the Cost Centre, vehicle type, vehicle ID, start time, end time, trip duration, drive time, trip ODO, CO2 expelled and the CO2/Hour.

17.4.6. Emissions Summary Report


This report contains information about the CO2 emissions of the vehicles or a specified vehicle in total, per hour and it also contains a summary of the emissions. The report lists the Cost Centre, vehicle type, vehicle ID, start time, end time, trip duration, drive time, trip ODO, CO2 expelled and the CO2/Hour.

17.4.7. Fleet Emissions Report


This report contains information about the CO2 emissions of the fleet. The report lists the Cost Centre, vehicle type, vehicle ID, start time, end time, trip duration, drive time, trip ODO, CO2 expelled and the CO2/Hour.

17.5.

FLEET PERFORMANCE

17.5.1. Exception Report


This report contains information on the different exceptions according to the parameters defined by the user. The report lists the vehicle ID, vehicle registration, driver, exception date, max speed, Speed Violation count, Speed Violation duration, max RPM, Over Revving count, Over Revving duration, Excess Idle count, Excess Idle duration and Harsh Brake count. Note that harsh acceleration and harsh cornering has been added to the available parameters. This report can also be generated from a drivers perspective.

17.5.2. Invalid Driver Presented Report


This report lists vehicles that have invalid driver ID events with an Incorrect Driver ID, No Driver ID Entered or Presented or Both No Driver ID and Incorrect Driver ID.

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17.5.3. Unauthorised Stop Report


This report contains a list of all the unauthorised stops made by the specified vehicle or vehicles during a specified time. In this report you can also specify to use the current point of interest or recalculate street info. The user also has the option to select whether the location field will be displayed as a location description, Long and Lat coordinates or OSGrid. Please note that this report will show all the stops made by a vehicle unless the stops are authorised. This report can also be generated from a drivers perspective.

17.5.4. Speed Violation Report


This report contains all the speed violations committed by the specified vehicle or all the vehicles during a specified time. The report lists the vehicle ID, speed violation date, driver ID, speed, speed limit, street name and location. This report will also display system generated speed violation information. The user also has the option to select if the location field will be displayed as location description, Long and Lat coordinates or OSGrid.

17.5.5. Vehicle Maintenance Report


The Vehicle Maintenance Report provides a full vehicle maintenance break-down on a per vehicle basis. This includes the current Kilometres on the vehicle, the next Service due and the Licence renewal date.

17.5.6. GYR Comparison Report


The GYR (Green, Yellow and Red) Comparison Report is used to compare overall Driver Ratings to various Averages. This report can be configured to compare Driver Ratings to Cost Centre Averages, or to compare Cost Centre Averages to Regional Averages or to compare Regional Averages to Fleet Averages.

17.5.7. GYR Rating Report


The Green Yellow Red Rating Report is used to indicate Vehicle and Driver behaviour for users of Ctrack Online. The GYR Report will only produce suitable outputs when an adequate rating method has been configured. This rating method monitors deceleration, over speeding and revving to name a few. When generating the report, users have the opportunity to set custom limits for Green Yellow and Red ratings from the GYR Rating Values tab. This report can also be generated from a drivers perspective.

17.6.

PLANNED VS ACTUAL

17.6.1. Scheduled Routes: Planned vs. Actual Report


The Timed Route Planned vs Actual Movement Report provides the user with both the Planned Route Data, the Actual Data, and Comparison Data for the two.

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18. APPENDIX C - ORGANISATIONAL HIERARCHY STRUCTURES


When doing a new installation of the Ctrack MaXx backend or the Ctrack Online Application, users needs to consider the impact of the business group structure and cost centre implementation, with relation to Upward Inclusion. Upwards Inclusion refers to the ability of top level nodes to automatically inherit rights to objects from lower level nodes. Please review the example at the end of this Appendix before proceeding to read the theory below.

18.1.

BUSINESS GROUP USAGE

18.1.1. Ctrack MaXx Business Groups


The business group structure used in the Ctrack MaXx backend is not a true hierarchical structure. Business group nodes in Ctrack MaXx backend simply aids as a mechanism to organise and group lower level nodes into logical business entities. The Ctrack MaXx backend lacks the ability to perform Upwards Inclusion. Upwards Inclusion in the Ctrack MaXx backend is achieved through emulation. It is up to the Ctrack MaXx backend administrator to manually assign the appropriate assets types (i.e. Units, POIs, Geo Fences, and Drivers) to multiple cost centres contained in various business groups. 18.1.1.1. UPWARD INCLUSION IN CTRACK MAXX In the Ctrack MaXx backend, if you were to create a new object in the Pretoria cost centre, the object will only be accessible by a user account that exists in that Pretoria cost centre. To allow users from the Digicore Global Cost Centre or any other Cost Centres access to the object, manual assignment of the object, to the Cost Centres, will be required. In the Ctrack MaXx backend this could be a very tedious task, because multiple objects would have to be manually assigned by the administrator to the cost centres where the objects are required.

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18.1.2. Ctrack Online Business Groups


The business group structure used in Ctrack Online Application attempts to implement a true hierarchical structure with Upwards Inclusion'. The Ctrack Online Application business group nodes no longer only serves as a way of grouping lower level nodes, but attempts to hierarchically structure all objects within the upper level nodes. Cost centres are now only used as a means of User Rights assignment to make objects available to users in the top level nodes. A mandatory requirement for successful Upwards Inclusion in the Ctrack Online Application is that for each business group node an additional Cost Centre needs to be created. This Cost Centre will then act as a distinct object view and aid in User Rights assignment. 18.1.2.1. UPWARD INCLUSION IN THE CTRACK ONLINE APPLICATION

The Ctrack Online Application hierarchy requires that Digicore Global Users (DG) have user rights to all business nodes in the organization, whereas Digicore Regional Users (DR) not only has user rights to the business nodes in their respective regions but also to their countries and provinces. The Ctrack Online Application hierarchy required in this case is far more complex than the same hierarchy used in Ctrack MaXx backend.

CTRACK MAXX ORGANISATIONAL HIERARCHY

CTRACK ONLINE ORGANISATIONAL HIERARCHY

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18.1.2.2. USER RIGHT ASSIGNMENT ENABLING UPWARD INCLUSION IN THE CTRACK ONLINE APPLICATION The Ctrack Online Application hierarchy above has been configured to allow for Upwards Inclusion. Appropriate Cost Centres have been defined as distinct object views to aid in User Right assignment, as per the mandatory requirement. The following user accounts now need to be assigned to the appropriate user groups in the hierarchy. The following users now need to be granted Cost Centre membership where applicable in the hierarchy, to meet the scenario criterion of this example.
Peter Parker Digicore Global User (DG) Global DG DG-EU DG-EU-Holland DG-EU-Holland-Amsterdam DG-EU-England DG-EU-England-London

Digicore Regional User (DR) Holland

John Smith DR-EU-H DR-EU-H-Holland DR-EU-H-Holland-Amsterdam

Digi core Regi onal User (DR) Engl and James Dean

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DR-EU-E DR-EU-E-England DR-EU-E-England-London

18.1.2.3. POI EXAMPLE DEMOSTRATING UPWARDS INCLUSION IN THE CTRACK ONLINE APPLICATION The user Peter Parker has created POIs in different Cost Centre nodes in the organization. The creation of the POIs where performed from in the Ctrack MaXx backend and will be viewed in the Ctrack Online Application. Please note that a single POI has been created in each respective Cost Centre where the user account Peter Parker has been granted Cost Centre Membership.
UPWARD INCLUSION FOR THE ENGLAND BUSINESS GROUP. DG-EU-England-London DG-EU-England

Only the London POI exists in the cost centre. When the London business group is selected in the Ctrack Online Application, only the London POI is listed.

Only the England POI exists in the cost centre. When the England business group is selected in the Ctrack Online Application, all POIs from the lower level nodes are listed.

UPWARD INCLUSION FOR THE HOLLAND BUSINESS GROUP. DG-EU-Holland-Amsterdam DG-EU-Holland

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Only the Amsterdam POI exists in the cost centre. When the Amsterdam business group is selected in the Ctrack Online Application, only the Amsterdam POI is listed.

Only the Holland POI exists in the cost centre. When the Holland business group is selected in the Ctrack Online Application, all POIs from the lower level nodes are listed.

UPWARD INCLUSION FOR THE EUROPE BUSINESS GROUP. DG-EU

Only the Europe POI exists in the cost centre. When the Europe business group is selected in the Ctrack Online Application, all POIs from the lower level nodes are listed.

UPWARD INCLUSION FOR THE DIGICORE TECHNOLOGY BUSINESS GROUP. DG

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No POI exists in the cost centre. When the Digicore Technology business group is selected in the Ctrack Online Application, all POIs from the lower level nodes are listed.

18.1.2.4.

ADDITIONAL NOTES

1. The above example requirements on Cost Centers can be relaxed ONLY if the particular level of user will NOT be creating new objects. 2. The above Cost Centres are NOT required in order for Upwards Inclusion to work. It is used to meet object creation requirements. 3. We can not get away from the Owning Cost Centre limitations. What this means, when you click on Europe you will have only the relevant objects available. If you were to create a Geo Zone at the Europe level, it will only be usable for vehicles in the Europe Cost Centre, since the vehicles Owning Cost Centre is Europe. 4. Configuration and maintenance of the hierarchy is extremely tedious! It is required to configure these various cost centres by hand and then allocate the various objects and users accounts manually to the cost centres.

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19. APPENDIX D OS GRID IMPLEMENTATION


The Ordnance Survey National Grid reference system is a system of geographic grid references used in Great Britain, different from using latitude and longitude. The Ordnance Survey (OS) devised the national grid reference system, and it is heavily used in their survey data, and in maps (whether published by the Ordnance Survey or commercial map producers) based on those surveys. Grid references are also commonly quoted in other publications and data sources, such as guide books or government planning documents. Please note that the OS grid implementation is only available when using Google Maps as your map engine.

19.1.

ENABLING OSGB36 (UK OS GRID MAPPING)

Please note that for the OS Grid option to work correctly, make sure that the Country option is set to United Kingdom. Also note that when the OS Grid is enabled, more options will be available in the Map section. These options are Eastings and Northings.

19.1.1. Procedural Reference: Enable OSGB36


1. In the Menu Bar, click Setup, and then click Settings. 2. In the Workspace section, select United Kingdom from the Country drop-down list. 3. In the Workspace section, click Enable OSGB36 (UK OS Grid Mapping). 4. In the Map section, select Show OSGB36 (UK OS Grid) on map. 5. In the User Settings window, click Save, and then click Yes.

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20. APPENDIX E - CTRACK ICE


This section allows a user to configure a Ctrack ICE unit.

20.1.

THE DETAILS TAB

The Details Settings and Profile tab fields allow the user to enter all the general and profile details of a unit.

The Auto Answer options are explained in the table below.


AUTO ANSWER OPTIONS Accept all incoming calls Accept calls from the SOS and from preset 1-20 only Accept calls from only SOS and preset number 1-4 Any call can be accepted on the unit. Only calls from the SOS and preset 1-20 can be accepted on the unit

Only calls from the SOS and preset 1-4 can be accepted on the unit.

20.1.1.1.

PROCEDURAL REFERENCE: DETAILS TAB

1. In the Edit Unit window, in the Details Tab, complete the Unit details.

20.2.

THE GEOZONES TAB

Geo Zones can be configured and assigned to the ICE unit in the Ctrack MaXx application. Only Rectangle, Preferred, NoGo and Waypoint Geo Zones will appear in the list of available Geo Zones list. To assign a Geo Zone, simply select the Geo Zone from the available Geo Zones list then move the Geo Zone to the Selected Geo Zone list. Please note that a maximum of 64 Geo Zones may be assigned to the ICE unit. Please note that this will only include the Geo Zones of the vehicles owning cost centre.

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Sending Geo Zones to the ICE will result in the GPS being switch on permanently resulting in reduced battery life. Removing ALL the Geo Zones will result in the GPS being switched on a certain time before reporting only.

20.2.1.1.

PROCEDURAL REFERENCE: GEO ZONES TAB

1. In the Edit Unit window, in the Geo Zones Tab, select and move the chosen Geo Zones from the Available Geo Zones list to the Selected Geo Zones list.

20.3.

THE PREDEFINED NUMBERS TAB

The ICE unit allows for four speed dial numbers to be configured on the unit. These numbers can be called from the unit at any time by the user. To dial a number, press the associated shortcut button and then press the OK button.

The fourth shortcut button is used to send Pre-Alerts to the Ctrack MaXx Application. Press and hold the fourth shortcut button to activate and log a Pre-Alert to the system.
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Additionally, numbers can also be configured for the SOS button. These numbers will be dialed when the user actives SOS mode. 20.3.1.1. PROCEDURAL REFERENCE: CONFIGURE PREDEFINED NUMBERS

1. In the Predefined Numbers Tab, set corresponding Names and Numbers you wish to assign to the shortcut buttons. 2. In the Numbers Tab, set corresponding Name and Numbers which should be dialled in case of emergencies.

20.4.

THE CUSTOM FIELDS TAB

The Custom Fields Tab allows the user to enter additional custom field details.

20.4.1.1.

PROCEDURAL REFERENCE: CUSTOM FIELD TAB

1. In the Edit Unit window, in the Custom Fields Tab, complete the Custom fields as required.

20.5.

THE NOTES TAB

The Notes tab allows the user to enter any additional notes for the ICE unit. The Notes tab includes a Text Editor, which allows the user to format the style of the text.

20.5.1.1.

PROCEDURAL REFERENCE: NOTES TAB

1. In the Edit Unit window, in the Notes Tab, complete a Note as required.

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21. APPENDIX F - CTRACK ICE2


This section allows a user to configure a Ctrack ICE2 unit. The Ctrack ICE2 unit is a feature rich, simple to operate, personal safety tracking unit utilising GPS, GPRS and GSM technologies to providing regular/real time position tracing. The Ctrack ICE2 units targeted towards children and the elderly. Not only does the Ctrack ICE2 unit work as a personal safety tracker but it also provides basic cell phone features including two-way voice communication, allowing the user to keep in touch with important contacts through the use pre-programmed phone numbers via single dialling buttons. The Ctrack ICE2 unit also includes a SOS emergency panic button, that when pressed, will deliver a text message to a predefined number(s) to alert them to your emergency. Additionally the Ctrack ICE2 unit can record, track, and geo-tag its position Over the Air (OTA). The Ctrack ICE2 unit can also be configured with Geo Zone functionalities, alerting the assigned phone number(s) when the unit leave away from safe regions or move into dangerous regions.

21.1.

THE DETAILS TAB

The General Tab allows the user to specify the Unit Information, and IMEI Information regarding the ICE2 unit. The Unit Information section of the Details Tab requires the user to supply the general unit information. This will include the cell number, description etc. The Routing section of the General Tab allows the user to choose a base station to where the unit will be reporting. The Information Section of the General Tab requires the user to supply the IMEI number of the ICE2 unit, and show the Firmware version if available. Please note that the Cell number and IMEI number is required to add an ICE2 unit.

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21.1.1.1.

PROCEDURAL REFERENCE: THE DETAILS TAB

1. In the Edit Unit window, in the Details Tab, complete the Unit details.

21.2.

THE GEOZONES TAB

Geo Zones can be configured and assigned to the ICE2 unit in the Ctrack MaXx application. Only Rectangle, Preferred, NoGo and Waypoint Geo Zones will appear in the list of available Geo Zones list. To assign a Geo Zone, simply select the Geo Zone from the available Geo Zones list then move the Geo Zone to the Selected Geo Zone list. Please note that a maximum of 64 Geo Zones may be assigned to the ICE2 unit. Please note that this will only include the Geo Zones of the vehicles owning cost centre. Sending Geo Zones to the ICE2 will result in the GPS being switch on permanently resulting in reduced battery life. Removing ALL the Geo Zones will result in the GPS being switched on a certain time before reporting only.

21.2.1.1.

PROCEDURAL REFERENCE: GEO ZONES TAB

1. In the Edit Unit window, in the Geo Zones Tab, select and move the chosen Geo Zones from the Available Geo Zones list to the Selected Geo Zones list.

21.3.

THE MESSAGE FORWARDING TAB

The Message Forwarding Tab allows the user to specify who will be contacted when a SOS is triggered. The Message Forwarding available list is populated from the contacts created in the Contacts option. Please note that the contacts are specific to the owning cost centre of the vehicle, and need to be setup before they are available in the list.

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21.3.1.1.

PROCEDURAL REFERENCE: MESSAGE FORWARDING TAB

1. In the Unit Properties window, in the Message Forwarding Tab, select and move the Chosen Contacts from the Available Contact List to the Selected Contact List. 2. Once configuration is completed, click the Report Settings Tab.

21.4.

THE USER INTERFACE TAB

The User Interface Tab allows the user to configure the user interface setting of the ICE2 unit. This will allows the user to specify the Time Zone, Date Format, Time Format, Vibrator/Beep Type, Ringtone Volume, Alarm Volume, Headset volume as well as enable or disable Daylight Savings and Auto Key lock.

The following table will explain all the fields in user interface window.
USER INTERFACE TAB Time Zone Date Format This option allows the user to select the Time Zone for the ICE2 unit. It is very important for the time zone settings to be correct when the unit sends position packets. This option allows the user to set the date format to be displayed on the LCD display of the ICE2 unit. The user has the option to choose between mm-dd-yy, dd-mm-yy, yymm-dd, mm.dd.yy, dd.mm.yy, and yy.mm.dd This option allows the user to set the time format to be displayed on the LCD display of the ICE2 unit. The user will have to option to choose between a 12hour and 24 hour time format. COMPANY CONFIDENTIAL DigiCore Technology (Pty) Ltd

Time Format

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USER INTERFACE TAB Vibrate/Beep Type This option allows the user to set the incoming call alert type when receiving calls from the ICE2 unit. The user has the option to choose between Vibrate and Ringing, Ring Only, Vibrate only or to mute the incoming call alert. This option allows the user to set the incoming call alert ringtone volume. The user has the option to choose between low, Medium, High or Progressive. This option allows the user to set the alarm notification volume. The user has the option to choose between low, Medium, Maximum or Progressive. This option allows the user to set the headset volume. The user can set the volume ranging from 0-6. The daylight Saving option allows the user to enable daylight savings on the ICE2 unit. Please note that this is only applicable for countries making use of Daylight Savings. In order to prevent the keypad from accidentally being pressed, the keypad will automatically lock after 10 seconds of non-use. When the keypad is locked, the locked icon will be displayed as one of the Status icons.

Ringtone Volume Alarm Volume Headset Volume Daylight Savings Auto Key lock

21.4.1.1.

PROCEDURAL REFERENCE: USER INTERFACE TAB

1. In the Edit Unit window, in the User Interface Tab, configure User Interface settings, and then select Speed Limit Tab.

21.5.

THE PREDEFINED NUMBERS TAB

The ICE2 unit allows for four speed dial numbers to be configured on the unit. These numbers can be called from the unit at any time by the user. To dial a number, press the associated shortcut button and then press the OK button. Please note that a user cannot add a name greater than 20 characters in length.

21.5.1.1.

PROCEDURAL REFERENCE: CONFIGURE PREDEFINED NUMBERS 1. In the Predefined Numbers Tab, set corresponding Names and Numbers you wish to assign to the shortcut buttons. 2. In the Predefined Numbers Tab, set corresponding Name and Numbers which should be dialled in case of emergencies.

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21.6.

THE CUSTOM FIELDS TAB

The Custom Fields Tab allows the user to enter additional custom field details.

21.6.1.1.

PROCEDURAL REFERENCE: CUSTOM FIELD TAB 1. In the Edit Unit window, in the Custom Fields Tab, complete the Custom fields as required.

21.7.

THE NOTES TAB

The Notes tab allows the user to enter any additional notes for the ICE2 unit.

21.7.1.1.

PROCEDURAL REFERENCE: NOTES TAB 1. In the Edit Unit window, in the Notes Tab, complete a Note as Required.

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21.8.

ICE2 MAN DOWN

The control of this function is done from the server side. The server shall switch the Man Down (MD) function on for a specified time together with all the relevant timer settings. The device shall then perform the periodic MD functions until the time has expired. To check if the device has received the command, it shall immediately ask the Are you OK question when the command was received to provide the operator the means to validate if the function has been activated on the device. If a voice call is busy, and it is again time to ask, the device shall vibrate and/or sound in the same way to ask the caller. During the voice call the user must respond in the same way to prevent the alarm message. If the user does not respond and the alarm message must be sent, the voice call will be dropped and the alarm sent. For more information on how to activate and de-activate the Man Down Functionality within Ctrack Online, please refer to the Vehicle Functions section in this manual. 21.8.1.1. PROCEDURAL REFERENCE: ACTIVATE MAN DOWN

1. In the Vehicle List, right-click an ICE2 unit and select Activate Man Down.

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22. CDRIVE DASHBOARD


The CDrive Dashboard is simply an embedded set of Business Intelligence Reports. These reports provide various summarised information in graph forms regarding the drivers of the fleet. The CDrive Dashboard facilitates easy interaction with a user by providing five (5) Dashboard options. These Dashboard options will allow users access to the relevant driver reports. A user will also have the ability to export a report based on a cost centre and the periods required, as well as print a report. A whole host of configuration options enable users to get the relevant data required, in order to aid in business decision making.

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22.1.

THE DASHBOARD TOOLBAR

The Cdrive Dashboard Toolbar is comprised of five (5) Dashboards, a Cost Centre and Period Selection criteria, as well as a Refresh button. Note that not all these Dashboard options will be accessable for each user, as various access rights will determine what a user will be able to access.

22.1.1. Procedural Reference: Select a Dashboard on the Toolbar


1. In the C Drive Dashboard, in the Toolbar, click on the applicable Dashboard button. A user is able to select the Cost Centre as well as the Date Period of the Report which is to be generated. The Cost Centre is a drop-down list, which will easily allow the user to select the applicable Cost Centre. The Period section, allows the user to select the following values. These values are explained in the table below.
PERIOD SELECTIONS Month-to-Date Last Month Last 3 Months Last 6 Months Custom Date Range This will display the data for a reporting graph for the Current Month. This will display the data for a reporting graph for the Last Month. This will display the data for a reporting graph for the Last 3 Months. This will display the data for a reporting graph for the Last 6 Months. This allows a user to select customised Dates in order to display the data for a reporting graph.

If the user selects the custom date range, the start and end date will be configurable by clicking the calendar icon next to the Start Date and End Date field, and by browsing to and selecting the date using the applicable arrows. Note that the Cost Centre and Date Period selection will be disabled when in the Configuration section.
CRITERIA SELECTION

COST CENTRE CRITERIA SELECTION

DATE CRITERIA SELECTION

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22.2.

THE DISPLAYING OF GRAPHS

There are three different types of Graphs which can be used to be used for viewing data for a report. Each of the available graphs are explained in this section.

22.2.1. The Circle Graph


A circle graph is shaped like a circle. It is divided into fractions or parts that look like pieces of pie. These fractions are known as sectors of the graph, and they are displayed in various different colours. A key is present next to each circle graph, allowing a user to view and understand the sectors of the graph.

These graphs are able to be expanded by clicking on the sector within the graph key. When selecting the sector within the graph key, the sector will be expanded in the graph.

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22.2.2. The Bar Graph


A bar graph is a type of graph that will use either horizontal or vertical bars to show data. These bars of the graph are labelled showing information. This graph is useful when there is comparison needed to be displayed. A key is present next to each bar graph, allowing a user to view and understand the bars of the graph.

The bars on this graph are able to be displayed or hidden. When selecting the bar within the graph key, the bar will either be hidden or displayed in the graph.

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22.2.3. The Line Graph


A line graph is a type of graph that connects two related data points of information together by means of a line. This graph is useful when there is comparison needed to be displayed. A key is present next to each line graph, allowing a user to view and understand the lines of the graph.

The lines on this graph are able to be displayed or hidden. When selecting the line within the graph key, the line will either be hidden or displayed in the graph.

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22.3.

C DRIVE DASHBOARD CONFIGURATION

The CDrive Dashboard Configuration section will allow a user to customize the Dashboard Environment. A user can review available Dashboards values, and set various ratings and weights for the dashboard. This will determine and impact the scoring and weighting for the GYR values on graphs. A user is also able to Assign Configuration to Users of the system. When configuring a Dashboard, the user must ensure that the sum of the weight values add up to 100. Should the values not add up to 100; the weights will automatically normalize back to 100. The GYR Yellow range cant be configured. The lower and upper boundary values are derived from the Green and Red values respectively.

22.3.1. Procedural Reference: CDrive Dashboard Configuration


1. In the C Drive Dashboard, in the Toolbar, click on Configuration. 2. In the Configuration section, complete the relevant fields. 3. In the Configuration section, either select Apply to make the changes, or select Cancel to discard any changes.

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22.4.

ASSIGN CONFIGURATION TO USERS

A user has the ability to Assign Configuration to Users within the configuration section. By default only the Master1 User Account has access to the CDrive Dashboard. Any new user account needs to be granted access to dashboards if required. This is also the section whereby the GYR Ratings and Weights are set for Dashboards linked to a user. A user must ensure that the sum of the individual weights equal 100. The GYR Yellow range cant be configured. The lower and upper boundary values are derived from the Green and Red values respectively.

22.4.1. Procedural Reference: Assign Configuration to Users


1. In the Configuration Dashboard, click Configure Multiple Users. 2. In the Multi User Configuration section, select and move an Available User to the Selected Users section using the relevant arrows. 3. In the Landing Page drop down field, select the relevant Dashboard in order to determine which dashboard should be displayed when the user is loading the application. 4. In the GYR Ratings and the Weightings section, complete the relevant Ratings and Weightings. Once completed, click the Update User Configuration button.

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22.5.

THE DRIVER DASHBOARD

This dashboard will provide performance score cards and data graphs for a driver linked to a cost centre. It allows a user to view the score as well as the driver performance, and ranking in the Cost Centre. It aids in the monitoring and reviewing of each drivers driving style in order to improve the driver performance. It also displays the period of the monitoring, as well as the Total Kilometres driven as well as the Best Scoring and Worst Scoring Items, for the driver. On the driver dashboard, for a specific region, if more than 1 driver exists, another drop-down list on the toolbar will be displayed on the toolbar, which allows the user to select the relevant driver.

The following fields for the Driver Scorecard are explained below;
DRIVER SCORECARD Period Total Kilometres Safety Level Trends Ranking Against (Region) Ranking Against (Cost Centre) Best Scoring Item Worst Scoring Item Date period used in order to gather data for the driver scorecard. The total kilometres driven by the driver for the date period selected. Indicates the Total Amount of Events per 100km Indicates if the driver performance has increased, deteriorated or was constant. Indicates driver performance against other drivers in the Region. Indicates driver performance against other drivers in the Cost Centre. Indicates where the driver has improved. Indicates where the driver scored worse in comparison to a previous period.

This section is divided into three (3) graphs, The Event Relative Score, the Driver Score (Sum of Events / Distance) and the Events Count Period Comparison. All reports on this section are able to be exported and printed.

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22.5.1. The Event Relativity Score Report


The Event Relativity Score Report allows a user to graphically view the percentages of each type of events per driver. The percentage is determined by the event totals displayed in the Safety Level section on the Driver Score Card. This graph will aid in determining the largest event contributors to the drivers performance.

The Event Relativity Score Report is comprised of the following events, Harsh Brake, Harsh Acceleration, Harsh Cornering, Harsh Bump, Speeding, and Excess Idle.
EVENT RELATIVITY SCORE Harsh Brake Harsh Acceleration Harsh Cornering Harsh Bump Speeding Excess Idle Total count of Harsh Brake Alarms for a driver. Total count of Harsh Acceleration Alarms for a driver. Total count of Harsh Cornering Alarms for a driver. Total count of Harsh Bump Alarms for a driver. Total count of Speeding Alarms for a driver. Total count of Excess Idle Alarms for a driver.

22.5.2. The Driver Score (Sum of Events / Distance) Report against Cost Centre Report
The Driver Score (Sum of Events / Distance) Report will display and compare the selected Driver Score for each incident in the graph against the Cost Centre score for all drivers. The weightings that were configured in the Configuration section determines as to how the graph gets displayed.

Note that if the Driver is the only driver available for the Cost Centre, the components of the graph will be exactly the same.
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22.5.3. The Event Count Period Comparison Report


The Events Count Period Comparison report will compare the sum of events for a driver for two separate date periods. If the date period is greater than 35 days, the exact period for the previous year will be used as a comparison.

22.5.4. Procedural Reference: The Driver Dashboard


1. In the C Drive Dashboard, click Driver Dashboard. 2. In the Driver Dashboard section, view the Reports and click Export or click Print.

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22.6.

THE GYR ANALYSIS DASHBOARD

The GYR Analysis Dashboard calculates and analyses the GYR scores for driver within a Region. This allows a user to view feedback of a fleet of drivers according to the GYR Ratings that was configured. This report is able to be drilled down into separate reports.

22.6.1. The Fleet GYR Range Count Report


The Fleet GYR Range Count graph is a summary of all drivers in the fleet. It is used to display the amount of drivers for the selected Cost Centre and Period, with the relevant configured GYR values. This report is able to be drilled down to display the Regional GYR Range Count.

22.6.2. The Regional GYR Range Count Report


The Regional GYR Range Count Report is a detailed summary of all drivers per region. It is used to display the amount of drivers for each region for the selected period, with the relevant configured GYR values. This report is able to be drilled down to display the Score per Period Report.

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22.6.3. The Score (Event Count / Distance) per Period Report


This report will display to the user the score of the selected region for specified date periods, such as weekly, monthly or daily. It is used to indicate a trend during the period that caused the bad driver scoring. This report is able to be drilled down.

22.6.4. The Cost Centre Scoring Reports


The Cost Centre Scoring Report section is divided into three graphs, the GYR Range Count per Driver, Best Driver Scores and Worst Driver Scores. The GYR Range Count per Driver graph is a pie chart which will group driver scores in the relevant GYR Range as set up in the configuration section. This graph is able to be drilled down to the Individual Driver Scores graph. The Best Driver Scores graph will display the top 10 driver scores for a Cost Centre. If there are less than 10 drivers in the Cost Centre, all drivers will be displayed. This graph is able to be drilled down to the Driver Event Scores Report. The Worst Driver Scores graph will display the worst 10 driver scores for a Cost Centre. If there are less than 10 drivers in the Cost Centre, all drivers will be displayed. This graph is able to be drilled down to the Driver Event Scores Report.

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22.6.5. The Individual Driver Scores Report


This graph will display the score in Ranking from the highest score to the lowest score, which is calculated by using a formula. The bar colours indicate the GYR Range that the score resides in. This report is able to be drilled down to the Driver Event Scores Report.

22.6.6. Driver Event Scores Report


The Driver Event Scores Report is divided into two graphs, Event Scores for Driver and Period Comparison for Driver. The Event Scores for Driver graph calculates using a formula the event scores for a Driver. This report is able to be drilled down to the Daily Trip Events Report. The Period Comparison graph calculates the scores for the driver using formulas. The selected period is divided into sections such as months, weeks or days, and a score is generated for each section. The period comparison indicates improvement or deterioration by comparing the results between date periods. This report is able to be drilled down to the Daily Trip Events Report.

22.6.7. The Daily Trip Events Report


This report indicates the detailed trips driver by the driver. The Trip Details includes Vehicle ID, Trip Start Time, Trip Stop Time, Driver ID, Event Counts, Event Durations, Distance Travelled and Max Speed. This is the lowest level of the GYR Analysis Dashboard and no drill down is possible.
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22.7.

THE TREND ANALYSIS DASHBOARD

The Trend Analysis Dashboard is the graphs whereby data is collected and displayed in order to attempt to spot a pattern or trend over a period of time in the information. It is also used to compare regional scores against an average fleet performance for the selected Cost Centre and Period (Months, Weeks and Days).

22.7.1. The Trend Regional Period Scores Report


In this report, the total Regional Scores are compared to the total Fleet Scores. This report is used to indicate how a region compared to other regions and the complete fleet over a period of time. This report is able to be drilled-down in order to view the Trend Cost Centre Period Scores Report. This report is able to be exported to Excel format, as well as printed.

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22.7.2. The Trend Cost Centre Period Scores Report


This report is used to display the Cost Centre scores against a Regional Score. It is used to indicate how a Cost Centre measured up to another Cost Centre and Region over a defined Period. This report is able to be drilled-down, exported, as well as printed.

22.7.3. Procedural Reference: The Trend Analysis Dashboard


1. In the C Drive Dashboard, click Trend Analysis Dashboard. 2. In the Trend Analysis Dashboard section, view the Report and click Export or click Print.

22.8.

THE DRIVING BEHAVIOUR DASHBOARD

This dashboard will provide a user with summary details and totals on all driver behaviour events for a Cost Centre and a specified Period. The events count are compared to display the largest contributors to bad scoring in the Cost Centre. The events for these reports are Harsh Brake, Harsh Acceleration, Harsh Corner, Harsh Bump, Over Speeding and Excessive Idle.
DRIVING BEHAVIOUR DASHBOARD Harsh Brake Harsh Acceleration Harsh Cornering Harsh Bump Speeding Excess Idle Total count of Harsh Brake Alarms for a Cost Centre. Total count of Harsh Acceleration Alarms for a Cost Centre. Total count of Harsh Cornering Alarms for a Cost Centre. Total count of Harsh Bump Alarms for a Cost Centre. Total count of Speeding Alarms for a Cost Centre. Total count of Excess Idle Alarms for a Cost Centre.

There are two graphs displayed on this dashboard, The Event Percentages for Cost Centre Report, and Event Count for Cost Centre. These reports are able to be drilled down, exported, as well as printed.

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22.8.1. The Event Percentages for Cost Centre Report


The Event Percentages for Cost Centre graph displays the incident percentages per event for the Cost Centre. This report is able to be drilled-down in order to view a Periodic Event Count Report.

22.8.2. The Event Count for Cost Centre Report


The Event Count for Cost Centre Report displays each Individual Event Type in a graph. This report is able to be drilled down to the Periodic Event Count Report.

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22.8.3. The Periodic Event Count Report


In this report, Individual Event Counts are displayed for each date period specified. It is used to indicate the count of each individual Event Type per the period to point out any upwards or downward trends.

22.8.4. Procedural Reference: View the Event Percentages for a Cost Centre
1. In the C Drive Dashboard, click Driving Behaviour Dashboard. 2. In the Driving Behaviour section, view the Report and click Export or click Print.

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23. APPENDIX H GENERIC TRACKING UNITS


23.1. EDIT GENERIC TRACKING UNIT DETAILS

In the Ctrack Online Application, Generic Tracking Unit details can be edited and updated by the user. A user would however first need to open the Edit Unit window under the Vehicles tab. This can be achieved by clicking the Edit button in the Object List.

23.1.1. Details
The Details tab in the Edit Unit window allows user to manually configure the details of the Generic Tracking unit. Details will be updated in both the Ctrack Online Application and Ctrack MaXx backend. Where applicable, the updated details will also be sent to the vehicle.

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EDIT UNIT : DETAILS Upload Template Number Unit ID Description Fleet Nr. Registration Nr. Vehicle Profile A vehicle image may be uploaded and attached to the vehicle. A 60kb limit is imposed on the size of the uploaded image. Select the Template for the Generic Tracking Unit. Enter the Number for the Generic Tracking Unit. The Unit ID is able to be edited. User must first specify a Fleet or Registration number for the Vehicle and then select the number to be used as the Vehicle ID. Enter a short meaningful Description for the vehicle. Enter the Fleet number if applicable. Enter the Registration number of the Vehicle. It is advised to always assign a Registration number to the vehicle. The assigned vehicle Profile will determine which properties enabled for editing. Profiles are however assigned to vehicles in the Ctrack MaXx backend and cannot be changed from the Ctrack Online Application. If Skillsets has been enabled and defined in the Ctrack Online Application a Skill Set can be assigned to the Vehicle. If the vehicle is has been tagged with a Driver ID Tag, the driver details will be available. Alternatively, a manual driver assignment can be made. Only drivers assigned to the vehicle, in the current business group can be manually assigned.

Skill Set Current Driver

23.1.1.1.

PROCEDURAL REFERENCE: EDIT GENERIC VEHICLE DETAILS

1. In the Object List, on a Generic Tracking Unit record, click the Edit button. 2. In the Edit Unit window, in the Details Tab, configure the Generic Unit Details. 3. In the Edit Unit window, click Save, and then click Close.

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23.1.2. Geo Zones


The Geo Zones tab in the Edit Unit window allows user to assign Geo Zones to the generic tracking vehicle. Geo Zones created in the Ctrack Online Application or Ctrack MaXx backend, available in the owning cost centre of the vehicle, will be listed in the Geo Zones tab. After updating the assigned Geo Zones list, an update will be sent to the generic tracking vehicle. A maximum of 200 Geo Zone points can be sent and saved on the tracking device fitted to the vehicle.

To assign Geo Zones to the vehicle, move the selected Geo Zones from the Available Geo Zones list to the Assigned Geo Zones list.
EDIT UNIT : GEO ZONES TAB

BEFORE

AFTER

EDIT UNIT : GEO ZONES Available Geo Zones Assigned Geo Zones Move Buttons The list of Available Geo Zones will display all geo zones present in the owing cost centre of the vehicle, which are not already assigned to the vehicle. The list of Assigned Geo Zones will indicate which of the Available Geo Zones has already been assigned to the vehicle. Four movement control buttons are available for moving Geo Zones between the Geo Zones lists.

23.1.2.1.

PROCEDURAL REFERENCE: EDIT GEO ZONES

1. In the Object List, click the Edit button. 2. In the Edit Unit window, in the Geo Zones Tab, select and move the Geo Zones from the Available Geo Zones list to the Assigned Geo Zones list. 3. In the Edit Unit window, click Save, and then click Close.

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23.1.3. Drivers
The Drivers tab in the Edit Unit window, allows user to manually assign valid drivers to the generic tracking vehicle. Drivers that exist in the Ctrack Online Application and Ctrack MaXx backend, in the cost centers of the vehicle will be listed in the Drivers tab.

To assign drivers to the vehicle, move the selected drivers from the Available Driver list to the Allowed Driver list.
EDIT UNIT : DRIVERS TAB

BEFORE

AFTER

EDIT UNIT : DRIVERS Available Drivers Allowed Drivers Move Buttons The list of Available Drivers will display all drivers present in the business group of the vehicle, which are not already assigned to the vehicle. The list of Allowed Drivers will indicate which of the Available Drivers has already been assigned to the vehicle. Four movement control buttons are available for moving Drivers between the Driver lists.

23.1.3.1.

PROCEDURAL REFERENCE: EDIT DRIVERS

1. In the Object List, click the Edit button. 2. In the Edit Unit window, in the Drivers Tab, select and move Drivers between the Available Drivers list and the Assigned Drivers list. 3. In the Edit Unit window, click Save, and then click Close.

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23.1.4. Custom Fields


The Custom Fields Tab in the Edit Unit window enables users to configure additional custom values for a generic tracking vehicle. In the Ctrack Online Application there is a vast amount of properties used to configure and describe vehicles. In certain situation these may not meet the requirements of the user. In these situations additional custom fields can be created in the Ctrack MaXx backend, and custom field values can be entered from the Ctrack Online Application.

23.1.4.1.

PROCEDURAL REFERENCE: EDIT CUSTOM FIELDS

1. In the Object List, click the Edit button. 2. In the Edit Unit window, in the Custom Fields Tab, enter Custom Field Values. 3. In the Edit Unit window, click Save, and then click Close.

23.1.5. Notes
The Notes Tab in the Edit Unit window enables users to add additional notes for generic tracking vehicles. A functional text editor is provided for the user.

23.1.5.1.

PROCEDURAL REFERENCE: EDIT NOTES

1. In the Object List, click the Edit button. 2. In the Notes Editor section, click in the Notes Editor and complete the note and then click Save.

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