Customer Reference Guide

How to manage your account

How to manage your account

Checking account usage
Log on to www.youbroadband.in Select Check account details under My Account drop down on right hand corner Enter User ID & Password Under Manage my account select My Usage On giving a date range you can view your usage for the last 3 months.

Checking status of account (Balance Resources / Due date)

Select Check account details under My Account drop down on right hand corner Enter User ID & Password Under Manage my account select My Balance Data displayed would provide status of current resources available in your account

Changing your account password (Through website)

Select Check account details under My Account drop down on right hand corner Enter User ID & Password Under Manage my account select Change Password Enter your Old Password Enter your New Password Reconfirm New Password Click Submit & your password would be changed

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How to manage your account

Resetting Password through SMS
Type SMS Format PWD <Account No> OR PWD <UserID> Eg 1: PWD 111910 Eg 2: PWD dhaivatshah SMS to be sent to 9227792200. Password would be sent

Creating a E-mail ID
Select Check account details under My Account drop down on right hand corner Enter User ID & Password Under Manage my account select Create E-mail & follow instructions as provided on screen Enter your desired email id Enter your Password & Reconfirm Password Enter Alternate Email ID Enter your personal details as requested for Enter Hint question & Hint answer (Reqd. for password reset & forwarded to alternate Email ID.)

Click Submit & your Email ID would be set up

Updating Contact Details

Select Check account details under My Account drop down on right hand corner Enter User ID & Password Under Manage my account select Update Contact Details Enter Cell No & Email ID Click Submit & your contact details would be updated in our records

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How to manage your account

Checking status of advance payment made
Select Check account details under My Account drop down on right hand corner Enter User ID & Password Under Manage my account select Anticipatory Renewal Queue Data displayed providing details of advance payments made & plan renewed
NOTE: Any advance amount paid would be credited to customer account & utilized for renewal on due date. Account renewal would happen only after usage of resources entitled against the existing ongoing plan. This is to reconfirm that none of the existing resources would lapse due to advance payment of renewal charges.

Checking Credit information

Select Check account details under My Account drop down on right hand corner Enter User ID & Password Under Manage my account select Credit Information On giving a date range you can view credits (service credits / resources) provided to your account.

Renewal Options
Renew Online - Alternate Online modes are; Net banking / Credit Card / Debit Card / Atom IVR

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How to manage your account

ONLINE Renewal of Active account
Log on to www.youbroadband.in You can click either on QUICK PAY or through MY ACCOUNT drop down box Select Renew Account Option under My Account drop down on right hand corner Enter User ID & Password displays MY ACCOUNT Page Select Renew Online under Renewal Option displays customer existing plan details Click on Proceed displays Terms & Conditions page Select I Agree & click on Submit displays Customer Relationship No & Customers City Select Plan Type from the drop down MB Plans Unlimited Plans Dual Speed Plans Day & Night Plans Hourly Plan Data transfer plans - Unlimited plans - Higher bandwidth up to free resources & Unlimited Usage with lower bandwidth till plan validity (Bandwidth variants as per plan selected) - Lower bandwidth during the day (8am to 10pm) Higher bandwidth during the night (10pm to 8am) - Hourly plans with days validity (whichever is earlier)

Plans Segmentation - Select plan type displays plans falling under this category o o o o o o o Plan Plan Price YOU Save YOU Pay Free MBs Days Bandwidth - Plan name with resources & validity period (in months) - Prevailing plan price - Discount applicable in value terms - Plan payable charges - Resources allotted against plan selected - Plan validity (in days) - Speed of plan selected for renewal

NOTE: All plans have been segregated in a descending order on the following criteria High to low speed plans / value / discounts

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How to manage your account

Select Payment Mode to be used for account renewal o o Debit / Credit Card Net banking - Select card category - Select bank for making renewal payment

Page for reconfirmation displayed o o Plan selected for renewal (Plan name & value) Payment Option selected for making payment

Select Confirm takes customer to Secure Payment Gateway Needs to be completed by the Customer with his personal details Enter Card Holders name as appearing on the Card Enter Visa / Master card Enter Card No as it appears on the card without spaces Enter Card expiry date (Month / Year) as given on the Card Enter 3 digit security code printed on the back side of the card (Asterisks will appear while you enter to ensure online security) Selected plan value displayed

Name on the Card Card Type Card Number Card Expiry date CVV2 Number Amount (Rs.)

Clicking "Submit" would authorize your renewal payment disbursement Do not click "Submit" more than once, or use "back" & "refresh" buttons while your request is being processed Renewal receipt is generated on transaction being successful. This receipt could be saved & printed for your personal records or could be used for claiming reimbursement from office.

Value % Discount applicable o o o o o 0500 - 3% - 5% - 8% - 10% - 12%

501 - 2500 2501 - 5000 5001 - 8000 8001 & Above

Mail ID for ONLINE related queries onlinehelpdesk@youbroadband.co.in

OR

For assistance click on widget to seek clarifications. (Toll Free Number for ONLINE RENEWAL HELP)

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