Introduction:

Companys Background: Kim Thinh is a company which has been established as the pioneer provider of solutions to products and process quality to the various industries in Vietnam. The organization of the company includes 4 main divisions: Chemical division, Testing division, Machinery division and Logistics division. Chemical division is responsible for rubber chemicals and additives, EPDM rubber, synthetic rubber and other kinds. Machinery division is concerned with rubber machinery, metallurgical and industrial nozzles and systems. Testing division tries to make measurement and adjustment in terms of weather instruments, plastic packaging test instruments and also takes responsibility for engineering application, calibration and maintenance. Logistics division, by its name, deals with things related to logistics, custom clearance and domestic transport. Following to those cores of business are the companys core of values, which can be summarized in three key elements: commitment, communication and innovation. For a more and more complex and dynamic business environment, it is necessary to require teamwork commitment, networking, team-building, team-leadership and especially creativity and innovation. Those critical values support for defining business concept and customer-driven orientation. Kim Thinh aims at not only the customers thorough technical understanding of the products but also customers optimal satisfaction. In steads of being just a medium-sized company, it hopes to meet real needs of every customer, earn reputation for the long-term principals as being leading suppliers in Vietnam market. This company is chosen with the hope that we can get the chance to do a research about ethics in supplier company fields. In the learning process, we study that there are various kinds of ethical dilemmas occurring within the scope of the company in such departments as Human Resources, Finance and Accounting. We select one typical case of employee training programs for deeply analyses and discussions.

Literature review:
1/ Ethical dilemmas: Ethical dilemma has been the phrase that appears more regularly in most of the business conversations nowadays. The reason supporting for this fact is that we are now more likely to face such non-obvious right or wrong choices to conduct, just a right and rather a right choice (Andrew Ghillyer, 2006). Ethics is about choices which matter, and choices which matter are dilemmas.- Martin Cohen (2003) also claimed. Originally, the word dilemma in Greek means two horns. The two choices, either this or that, are called the horns of the dilemma.

Actually, everything is derived from conflict of interests. For example, you, as a staff of Recruitment department, have to decide whether to accept or reject the application form of Mrs. A who is now pregnant. She is known to be a very qualified and well-experienced person for the position which she applied. However, because of her pregnancy, your company will have to pay her some allowances and also suffer some loss from her maternity leave period if you choose her. Thus, in this case, you have to consider not only short-term cost but also long-term gain of the company. There exists a conflict between short-term and long-term interest and you need to handle with this conflict to reach the most suitable decision for the current status of the company. According to Adrew Ghillyer (2006), for resolving an ethical dilemma, the three-step process is necessary. It is useful to analyze at first the consequences, then the actions. And in the final step, decision should be made. However, easier said than done, it is actually a real challenge to face with such an ethical dilemma. So many questions have been raised and needed to be carefully considered. In terms of consequences, such questions are: Who will be helped? Who will be harmed? What kinds of benefits and harms involved? What implications about short-term and longterm? When analyzing the actions, we should stand on different positions, from different perspectives to have a broad view of all of the choices. Ethical principles are also helpful in playing a role as the standard for action measurement. There can be listed six important ethical rules. Golden Rule: Do unto others as you would have them do unto you. Immanuel Kants Categorical Imperative: If an action is not right for everyone to take, it is not right for anyone. Descartes rule of change: If action cannot be taken repeatedly, it is not right to take at all. Utilitarian Principle: Take an action that achieves the highest or greatest value. Risk Aversion Principle: Take the action that produces the least harm or the least potential cost. Ethical no free lunch rule: All tangible and intangible objects are owned by someone. 2/ Trust: The importance of trust is obviously incontrovertible. It is true that business exists only when they have trust from stakeholders in general, which include customers, suppliers, employees, etc. However, one big question arises: What does exactly trust mean? Williamson (1993) refers ... trust is a term with many meanings. Therefore, it is said that trust has not been completely defined up to now. There are many attempts to clarify the word trust. According to G. Muller, L. Vercouter and O.

Boissier, trust is the belief in someone elses actions acquired by direct experiences. They also argue that trust is a property of the owner. Different agents have different trust levels based on their own different experiences. However, their mind will possibly change as time goes by. Devin Vodicka (2006) mentioned four elements of trust which are consistency, compassion, communication and competency. Consistency infers that messages must have same meanings despite being sent to different audiences. With respect to compassion, it is implied that there should be no harm existing in a relationship, which means that one will not do harm to others. Communication is about openness and well-timed sharing information. Finally, competence is simply defined as individuals role responsibilities.