Nicols M.

Salvia
Paran 540, 12 D Crdoba, Argentina Email: nicosalvia@gmail.com Home: 0054 351 4855257 Cell: 0054 9 351 6759639

Economist
Market & economic research, Forecasting, Business Intelligence
I am a young economist with innovative ideas and experience in macroeconomic and microeconomic research, market research, web 2.0 and Forecasting. I have multitasking capabilities with a proactive vision and I feel comfortable working under pressure. Strengths in: Economic research Forecasting Market research Marketing analysis Database work Ab testing design and analysis Analytics Email marketing Learning Teamwork

PROFESSIONAL EXPERIENCE

Telecom Personal S.A, Mobile Leader in Argentina Crdoba, Argentina Forecasting & Outosourcing Analyst This position includes: Forecast the incoming flow of calls hour-by-hour, 14 days in advance, for all the call centers that work in partnership with Telecom Personal providing customer care. Report to management about the different issues concerning the call centers like Quality, Service Level, Capacity, etc. Making different dashboards to follow the performance of all indicators that concerns the quality of the forecasts. Thinking about new metrics or new ways to show the information in order to improve the decision making process. In deep statistical research to understand the business, the distinct series to forecast and how the distinct players make their own move to improve their revenue. Calculate the Call Capacity using a statistical approach as Erlang C. Working along with different areas of the company to get, understand and process the data to get accurate and precise forecast. June 2012 Present

Vostu, Social game company Buenos Aires, Argentina Business Intelligence Analyst This position included: Researching on different game issues in order to improve their monetization, viralization, functionality and user engagement. Working vis--vis with marketing area to measure and determine the effectiveness of different emarketing campaigns (Facebook, Adwords, social media in general). Reporting to the C-level about the results of research. Working with SQL queries Design and implementation of ab testing. Using the ExactTarget tool to send and tracking email campaigns, administration of databases, html checking, reporting, performance analysis and ab testing design, execution and control. Contacting with providers, support and internal customers. All this functions requires an analytic profile, with very good communicative skills, and a techy orientation with sql skills. July 2011 June 2012

MKT S.A, Economic and market research consultant Crdoba, Argentina Research Economist This position included: Collecting and analyzing information from primary and secondary sources. Creation and administration of databases at macro and microeconomic level. Elaboration of the Commercial, Metallurgical and Industrial observatory for Cordoba, Argentina by request of the respective business chambers. Elaboration of the Real Estate Index by request of the CEDUC (business chamber of real estate from Cordoba, Argentina). Macro and microeconomic forecasting using E-views, R, and own modeling. Analysis of international markets. Database research using SPSS. Quantitative and qualitative market research. April 2010 July 2011

Vortex S.A, Telecommunications Company Crdoba, Argentina April 2007 April 2010

Administrative Worked with general administrative issues, Budget forecasting and Banks paper working.

EDUCATION

Economist Universidad Nacional de Crdoba Crdoba, Argentina

TECHNICAL ABILITIES
Worked with: Excel (Advanced), SQL (Medium Advanced), R (Medium), Gauss (Basic), Mathematica (Basic), Access (Medium Advanced), HTML (Basic), SPSS (Medium), E-Views (Medium - Advanced), PowerPoint (Advanced).