Emotions and Moods

Motivation, Emotions and Moods, and Learning Aspects of Psychology: SSCI206-1301A-53 Dionne Ashley March 6, 2013

Emotions and Moods Abstract Our ability to prioritize thinking thru the process of sorting information in order of importance is what is known as emotions. Emotional intelligence consists of an individuals total understanding of their own emotions, as well as the emotions of others. Emotional Intelligence is a fundamental element in a persons ability to deliver consistent quality customer service. It is also a key factor toward a person developing positive relationships with leaders, customers and peers. When it comes to close personal relationships, Emotional Intelligence is essential in giving one the tools for forming, developing, maintaining, and enhancing that relationship. In order for us to change the way we feel, we must first start with changing the way that we think. One way to enhance Emotional Intelligence is by learning how to deal with ones own negative emotions. In this report you will learn about Emotional Intelligence, the importance of Emotional Intelligence and ways that you can enhance your Emotional Intelligence.

Emotions and Moods Motivation, Emotions and Moods, and Learning Introduction Our ability to prioritize thinking thru the process of sorting information in order of importance is what is known as emotions. Emotional intelligence consists of an individuals total understanding of their own emotions, as well as the emotions of others. Emotional Intelligence is a fundamental element in a persons ability to deliver consistent quality customer service. It is also a key factor toward a person developing positive relationships with leaders, customers and peers. When it comes to close personal relationships, Emotional Intelligence is essential in giving one the tools for forming, developing, maintaining, and enhancing that relationship. In order for us to change the way we feel, we must first start with changing the way that we think. One way to enhance Emotional Intelligence is by learning how to deal with ones own negative emotions. Emotional Intelligence & Theories Our ability to prioritize thinking thru the process of sorting information in order of importance is what is known as emotions. Emotional intelligence consists of an individuals total understanding of their own emotions, as well as the emotions of others (Hein. n.d.). In other words, the individual has the potential to recognize, feel, use, manage, learn from and explain their own emotions and the emotions of others. Researchers believe that every child is born with a unique potential for the components related to emotional intelligence (listed below): Emotional processing ability Emotional sensitivity Emotional memory

Emotions and Moods Emotional Learning ability There is a distinction between a persons inborn emotional potential or their innate intelligence, versus the skills they possess and how they use this potential later in life. A persons innate intelligence can be developed and strengthened with lifes experiences through lessons they are taught while growing up. When a child is born with a strong potential for music, the way that that child is brought up can have a significant effect on whether he/she becomes a talented musician. If the childs potential is acknowledged, nurtured and encouraged, then their potential becomes even more developed and begins to strengthen. On the other hand, if a persons life experiences stem from an unhealthy environment their innate intelligence can be damaged and in most cases used in an unhealthy and destructive fashion. For instance, a child that is brought up in an environment that is emotionally abusive; can be expected to use his/her emotional potential in an unhealthy, negative manner later in life. When a person is not in touch with their own feelings they will most likely lack a sense of conscience, and will be unable to feel remorse or guilt when they harm others (Empathy. n.d.). Since they do not experience their own pain, people that have suffered physical, sexual or emotional abuse have no compassion for pain that is inflicted upon another living being. The Importance of Emotional Intelligence Emotional Intelligence is a fundamental element in a persons ability to deliver consistent quality customer service (Patrick. 2009). It is also a key factor toward a person developing positive relationships with leaders, customers and peers. The basic foundation of quality customer service stems from a persons ability to show that they genuinely care about

Emotions and Moods their customers wants and needs and challenges. Employing a person with this attribute can have a huge impact on the success or failure of a project or even an entire organization. Emotional intelligence focuses on a specific time frame for emotional growth, and on ones ability to acknowledge and use their emotional condition in order to resolve problems (Richardson. January 2002). The school transition is believed to be a major part of the timetable and Emotional Intelligence is important in this particular environment because it enables students to cope with and adapt to the emotional experiences they will encounter as they transition from elementary school to middle school and from middle school to high school. An emotionally intelligent student is more likely to seek mature and rational solutions to problems, rather than acting out in anger and defiance, or leading to loneliness and depression, and impulsive aggression; as would be the case for a student that lacks emotional intelligence. Emotions allow us the ability to feel love, mourning of loss, and allow for individual defense, overcoming difficult situations, and protection of values. So you can see how Emotional Intelligence would be a driving factor that contributes to a students success. Enhancing Emotional Intelligence When it comes to close personal relationships, Emotional Intelligence is essential in giving one the tools for forming, developing, maintaining, and enhancing that relationship. In order for us to change the way we feel, we must first start with changing the way that we think. One way to enhance Emotional Intelligence is by learning how to deal with ones own negative emotions (Rosenthal. n.d.). Developing the ability to become one with your own emotions is the most important step and this step is not always easy to accomplish. Below are some ways that you can enhance your Emotional Intelligence:

Emotions and Moods Sit down at least twice a day and ask yourself How am I feeling today? Be patient with yourself because it may take some time for these feelings to come about. Dont allow yourself to be interrupted or distracted, as uncomfortable feelings will make most people practice avoidance. Dont dismiss your feelings before you have given yourself the chance to think them through. Try not to edit them too quickly, as your aim is not to cap the wave before it peaks. Give yourself the opportunity to reflect on your current feelings, by asking yourself When have I felt this way before? Allowing yourself this opportunity will help you determine if your current emotional state is due to your current situation or if it is due to another time in your past. Take some time to write your thoughts and feelings down, as doing so will help profoundly, according to research. If you are unsure of your feelings, ask someone whom is close to you and that you trust how you are coming across to them. You may be surprised at just how much that person can tell you or by what they tell you. Conclusion Our ability to prioritize thinking thru the process of sorting information in order of importance is what is known as emotions. An individual that is in total understanding of their own emotions, as well as the emotions of others is called Emotional Intelligence. Emotional Intelligence is a fundamental element in a persons ability to deliver consistent quality customer service. It is also a key factor toward a person developing positive relationships with leaders, customers and peers. When it comes to close personal relationships, Emotional Intelligence is

Emotions and Moods essential in giving one the tools for forming, developing, maintaining, and enhancing their relationship with another human being. We must first start by changing the way we think before trying to change the way we feel. One way to enhance Emotional Intelligence is by becoming one with your emotions, and learning how to deal with the negative ones as well as the positive ones.

Emotions and Moods References Empathy. (n.d.). Retrieved on February 25, 2013 from http://www.eqi.org/empathy.htm Hein, S. (n.d.). Definition of emotional intelligence. Retrieved on February 26, 2013, from http://eqi.org/eidefs.htm Patrick, B. K. (2009). The importance of emotional intelligence. Retrieved on February 26, 2013, from http://dl.acm.org/citation.cfm?id=1629506 Richardson, T. L. (January 2002). The importance of emotional intelligence during transition into middle school. (vol. 33, num 3) (p. 55-58). Retrieved on February 25, 2013 from http://www.amle.org/Publications/MiddleSchoolJournal/Articles/January2002/Article10/t abid/411/Default.aspx Rosenthal, N. (n.d.). Emotional Intelligence: 10 Ways to Enhance Yours. Retrieved on February 27, 2013 from http://normanrosenthal.com/blog/2011/09/emotional-intelligence-10-waysto-enhance/