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Education Level: a. Diploma b. Bachelors c. Masters 6. Total Work Experience: 7. Experience with the present Organization: 8. Your Organization falls in the category of: a. Contracting firm b. Consulting firm 9. Which of these describes your units ERP Implementation..? a. ERP from a single vendor b. ERP from a multiple vendor c. In house Developed ERP system
Modules Financials Controlling Plant Maintenance Materials Management Production Planning Sales & distribution General Logistics Quality Management Human Resources Supply Chain Management Customer Relationship Management E-Commerce APO/APS APO=Advance Planning and Optimizer APS=Advanced Planning and Scheduler Others If any Please mention:
Options 1 2 3 4 5
The Changes in performance measures observed after the Implementation of ERP system.
The following is to be responded as per the 7 point Likert scale: (Put a X against the appropriate option) 1- Disagree 2- Mostly Disagree 3- Somewhat Disagree 4- Neither Agree or Disagree 5- Somewhat Agree 6- Mostly Agree 7- Agree Performance Measures 1 Inventory Management (Lower Inventory level, Higher Inventory level, Better Control over Inventory) Information Quality (accurate and reliable information for strategic planning, operational control etc.) On time Delivery (Improved order management/Order cycle, Reduced Delivery Lead times etc.) Standardisation (Streamlining of business processes and business unit facilities, improved business flexibility etc.) Profitability (Increased Efficiency, Increased Profits, Improved Productivity etc.) Return on Investment (Returns to the business unit from the ERP system) Information Availability (Easier Access and faster retrieval of information) 2 Options 3 4
Customer satisfaction (Improved customer relations and responsiveness, increased interaction with customers etc.) User Satisfaction (Precise Information availability, User friendly system, O/P available in useful format etc. Competitive advantage (New Market Opportunities identified, improved business unit ability, enhanced competitiveness etc.)
How do you rate the overall success of your firms ERP system..? (Highlight the appropriate option) a. Disappointing (achieved very little) b. Successful (achieved most goals) c. Very Successful (went beyond expectations)
b. Top Management has clearly defined the ERP project's business goals. Options 4
c. All levels of management support the overall goals of the ERP project. Options 4
b. ERP support group is available to answer concerns about ERP job changes. Options 4
b. A formal training program has been developed to meet the requirement of the ERP system users. Options 4
c. Employees are tracked to ensure that they have received the appropriate ERP system training. Options 1 2 3 4 5 6 7
b. ERP improvement suggestions are regularly collected from multiple employee levels. Options 4
b. A single go live was used to roll out a subset of modules across the unit. (Mini big bang strategy). Options 4
c. Different modules were 'phased in' on difference live dates across the business unit.(Phased in module strategy). Options 4
d. Different modules were phased in by site/location across the unit. (Phased in site strategy). Options 4
b. The user interface in the ERP system is well designed to meet the business needs. Options 4
b. External consultants help streamline the implementation effort and achieve quicker ERP project success. Options 4
c. External consultants were changed during the course of the ERP project. Options 4
b. The implementation team offers suggestions on how the ERP system can be used to achieve goals. Options 4
b. All employees understand the concept and the value of integrated data available from the ERP system. Options 4
b. The ERP system enables tight control by providing very reliable information on how well or badly employees do their work. Options 4
14. The role of NATIONAL CULTURE in the ERP system implementation process.
a. The ERP system facilitates close supervision of employees to ensure that they conform to standard work procedures established. Options 4
b. The ERP system has resulted in changes in job roles that tends to make employees work more individually and not in groups. Options 4
c. The short term results obtained from ERP system implementation is more valuable than its long term results. Options 4
ii.
The implementation of more ERP modules has increased the business units performance benefits. Options 4
iii.
The fine-tuning of the ERP system over time has increased the business unit's performance benefits. Options 4
iv.
The implementation of more ERP modules has increased the external coordination of business activities with customers and suppliers. Options 4