RELIANCE GROUP:

The Reliance Group, founded by Dhirubhai H. Ambani (1932-2002), is India's largest private sector enterprise, with businesses in the energy and materials value chain. Group's annual revenues are in excess of US$ 66 billion. The flagship company, Reliance Industries Limited, is a Fortune Global 500 company and is the largest private sector company in India. Backward vertical integration has been the cornerstone of the evolution and growth of Reliance. Starting with textiles in the late seventies, Reliance pursued a strategy of backward vertical integration - in polyester, fibre intermediates, plastics, petrochemicals, petroleum refining and oil and gas exploration and production - to be fully integrated along the materials and energy value chain. The Group's activities span exploration and production of oil and gas, petroleum refining and marketing, petrochemicals (polyester, fibre intermediates, plastics and chemicals), textiles, retail, infotel and special economic zones. Reliance enjoys global leadership in its businesses, being the largest polyester yarn and fibre producer in the world and among the top five to ten producers in the world in major petrochemical products.

I am doing my organization study at Jamnagar facility, hence the data presented pertains to the Jamnagar plant. Jamnagar Manufacturing Division is located near Jamnagar, Gujarat. It comprises of a petroleum refinery and associated petrochemical plants. The refinery is equipped to refine various types of crude oil (sour crude, sweet crude or a mixture of both) and manufactures various grades of fuel from motor gasoline to Aviation Turbine Fuel (ATF). The petrochemicals plants produces plastics and fibre intermediates. Created in a record time of less than three years, the Jamnagar Manufacturing Division would always remain a special experience for Reliance. The project is of titanic proportion and has taken, for its completion, millions of engineering man-hours spread over many international engineering offices; thousands of tonnes in equipment and material, procured from leading suppliers across the globe; highly advanced construction equipment of unbelievable sizes; construction workforce of over 75,000 working round the clock for months; a great number of innovative techniques in project execution; and project management expertise of Reliance acquired over the past several years. With a Complexity Index of 11.3 (as defined by the Nelson Complexity Index) RIL's refinery at Jamnagar is able to process heavy and sour crude oils to produce high value products. This allows the Company to benefit from the lower input cost compared to light crude oils. The Jamnagar Manufacturing Division has a 33 - million tonnes per annum refinery that is fully integrated with downstream petrochemicals units which manufacture naphtha-based aromatics as well as propylene-based polymers. Situated on the northwest coast of India, the integrated refinery-cumpetrochemicals complex is located at Motikhavdi, Lalpur Taluka, Jamnagar District, in the state of Gujarat. It is in proximity to the Gulf of Kutch, a sheltered bay close to

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the Middle-East crude oil sources. The location of RIL's refinery on the west coast of India supported by world-class logistics and port facilities provides the Company with freight advantages. Most of the crude imported is transported on Very Large Crude Carriers ("VLCC"). The refinery has operated at near 100% utilization with minimal downtime, consistently outperforming the average utilization rates of refineries in the Asia Pacific region, the European Union and North America, as reported by PEL Market Services, Biannual Refining Report, July 2005. With a Complexity Index of 11.3 (as defined by the Nelson Complexity Index), the refinery has achieved Gross Refining Margins ("GRMs") that are consistently higher than the benchmark Singapore complex margins. In addition to the operating efficiencies achieved by this refinery, it is also differentiated from other global refineries in terms of its ability to take advantage of the light/heavy crude price differential. The existing refinery complex at Jamnagar has more than 50 process units, which together process the basic feedstock, crude oil, to obtain various finished products deploying the following major refining processes:

Crude oil distillation (Atmospheric as well as vacuum distillation) Catalytic cracking (Fluidised Catalytic Cracker) Catalytic reforming (Platforming) Delayed Coking

Special features of the refinery complex : Reliance refinery configuration is characterized by its superior product slate as compared to that of the other refineries. Two important features in this regard are:

High proportion of high-value products such as propylene and LPG (adding to over 10% on crude processed as compared to 2-3% for most other refineries) Nil production of low-value "black oils" - fuel oil (compared to 12-20% on crude processed for most other refineries) under normal circumstances.

Process technologies: All process units of the Jamnagar Manufacturing Division are based on state of the art technologies. Some of the major technologies are:

Hydrodesulphurisation : UOP Catalytic Reforming Unit : UOP Fluid Catalytic Cracking Unit : UOP Delayed Coker Unit : Foster Wheeler Inc. Sulphur Recovery : Black & Veatch Pritchard Hydrogen Generation : Linde A G Merox Treating : UOP SHP / TAME* : UOP

* (Selective Hydrogenation Process / Tertiary Amyl Methyl Ether)

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All process units in the Jamnagar Manufacturing Division, the largest grass-roots refinery complex in the world, are of world-scale sizes. In fact, some of the process units are the largest operating units in the world. A few examples are:

Delayed Coking unit Fluidised Catalytic Cracking unit TAME (Tertiary Amyl Methyl Ether) unit

The new SEZ refinery RIL's new refinery in the Special Economic Zone at Jamnagar, is the world's sixth largest and has a Nelson Complexity Index of 14.0, making it the largest and most complex refinery globally. The refinery has a capacity of processing 580,000 barrels of crude oil per stream day (BPSD. In addition to size and complexity, the SEZ refinery has several advantages:

Ability to process challenged crude varieties Able to produce Euro V grades of gasoline and diesel Highly competitive operating cost due to advantages of scale, technology and operational synergies Capability to produce alkylates - a premium gasoline blend component. It will have the flexibility to maximize production of alkylate by converting butane to isobutene

All key processing units, including the Fluidised Catalytic Cracking Unit (FCCU), Vacuum Gas Oil (VGO), Hydrogen Manufacturing Unit (HMU), Diesel Hydro De-Sulphurisation (DHDS), Propylene Recovery Unit (PRU), Coker unit and the Polypropylene complex are operating close to their respective design capacities. All the support units and utilities are fully operational and presently the refinery is operating at its design capacity. The refinery has successfully processed more than 20 types of crude oils, including difficult crude oils within a few months of its start-up, thus reflecting superior quality of assets and capabilities. Exports have commenced to 26 countries, including to the US and Europe. Polypropylene Plant : The Polypropylene plant at Jamnagar has a huge capacity of 1030 KTA of Polypropylene producing a wide range of grades that cater to an equally diverse range of sectors which include Raffia, Films (BOPP/IPP), Injection Moulding, Extrusion, Fibre etc. The new PP line in the SEZ facility resulted in additional capacity of 900 KTA. The main HRD related contents are as follows:

RELIANCE GROUP: The following were the key items I extracted from the policy manual that was handed over to me by Mr.Hiral Patel (HR) at Reliance Industries Limited, Jamnagar, Gujarat.

A. RECRUITMENT / HIRING 1. PHILOSOPHY AND OBJECTIVES 2. PROCESS a. ORGANISATION STRUCTURE b. REQUISITION AND APPROVAL PROCESS c. SOURCING {INTERNAL i. INTERNAL JOB POSTING ii. INTERNAL RELOCATION iii. EMPLOYEE REFERALS } {EXTERNAL i. CAMPUSES ii. INDUSTRY BODIES iii. WEB POSTING iv. NEWSPAPER ADVERTISEMENTS v. PLACEMENT CONSULTANTS / HEAD HUNTERS } d. INTERVIEW i. INTERVIEW PANEL ii. PRE-INTERVIEW GUIDELINES iii. INTERVIEW GUIDELINES iv. HIRING RECOMMENDATIONS AND APPROVALS e. HIRING i. COMPENSATION GUIDELINES ii. REFERENCE CHECK iii. APPOINTMENT LETTER iv. MEDICAL TEST v. JOINING f. MASS RECRUITMENT 3. NEW HIRE ASSIMILATION 4. SAP / E-HR PROCESS i. APPLICANT DATABASE (STRUCTURE, MAINTENANCE, UPDATION AND ACCESS) ii. APPLICANT AND PANEL DETAILS iii. INTERVIEW ASSESMENT DETAILS iv. HIRING DETAILS v. JOB ASSIGNMENT vi. EMPLOYEE SELF SERVICE ACTIVATION

RELIANCE GROUP: 5. 6. 7. 8. 9. 10. OPERATIONAL PROCEDURE AND DISCIPLINE RECRUITMENT FROM GROUP COMPANIES, ASSOCIATED COMPANIES AND AGENT STAFF EMPOWERMENT MATRIX EXCEPTIONS/AMENDMENTS/ INTERPRETATIONS MANPOWER REQUISITION APPOINTMENT ORDER APPROVAL

B. EMPLOYEE STATUS CHANGE 1. TRANSFER a. PHILOSOPHY b. COVERAGE c. EXCEPTIONS d. POLICY i. INITIATING / APPROVING AUTHORITY FOR INTRALOCATION AND INTER LOCATION TRANSFERS ii. INTERLOCATION TRANSFERS iii. COMPENSATION FITMENT ON TRANSFER iv. TRANSFER OF OTHER PERSONAL DAETAILS v. ADMINISTRATIVE SUPPORT vi. LEAVE IN CASE OF TRANSFER vii. RELOCATION EXPENSES 2. INTERNAL TRANSFER / PROMOTION a. PHILOSOPHY b. COVERAGE c. POLICY i. INTERNAL VS EXTERNAL ii. TYPICAL TYPES OF CASES AND METHODOLOGY APPLICABLE PROMOTION TRANSFER / PROMOTION IN OTHER DISCIPLINES INTERNAL NOTIFICATION CHANGE IN ASSIGNMENT/ EXPRESSION OF INTEREST 3. PROMOTION / PROGRESSION : EVALUATION CRITERIA a. PROMOTION FROM ONE JOB FAMILY / LEVEL TO A HIGHER JOB LEVEL / FAMILY b. PROGRESSION WITHIN A JOB FAMILY i. TECHNICAL KNOWLEDGE AND SKILLS AQUIRED ii. ATTRIBUTES DISPLAYED iii. PERFORMANCE APPRAISAL RATINGS 4. PROMOTION / PROGRESSION : PROCEDURAL STEPS 5. VISIBLE EXAMPLES OF EVIDENCE FOR EVALUATION a. PROGRESSION ZONES WITHIN EACH JOB LEVEL/ FAMILY i. LEARNING ZONE ii. COMPETENT ZONE

RELIANCE GROUP: iii. EXPERT ZONE 6. MAXIMUM PROGRESSION WITHIN JOB FAMILY C. PERFORMANCE MANAGEMENT ---HEWITT MANUAL--D. TRAVEL 1. OVERSEAS TRAVEL(NON-PROJECTS) 2. OVERSEAS TRAVEL (EWPL/JERP) 3. KIT ALLOWANCE 4. BOND / SERVICE AGREEMENT POLICIES FOR OVERSEAS TRAVELS 5. DOMESTIC TRAVEL 6. FUEL REIMBURSEMENT FOR OFFICIAL TRAVEL E. COMPENSATION 1. CTC GUIDELINES 2. DEPUTATION ALLOWANCE 3. SEPARATION ALLOWANCE 4. COMPANY VEHICLE FACILITY F. BENEFITS 1. LEAVE 2. MEDICAL 3. ANNUAL HEALTH CHECKUPS 4. POST RETIREMENT MEDICAL SCHEME 5. ON DUTY ACCIDENT ASSISTANCE 6. SCHOOL ADMISSION ASSISTANCE 7. SELF DEVELOPMENT 8. ASSISTANCE FOR POST GRADUATION ASSISTANCE 9. MOBILE PHONE 10. EMPLOYEE PICNIC/ GET TOGETHER

THE WHOLE PROCESS OF RECRUITMENT IS CONDUCTED THROUGH SPECIFIED PROTOCOLS OF SAP IMPLEMENTATION SCHEME. HENCE THE FLOW CHART WOULD ALSO HAVE ALL THE ELEMENTS NEEDED IN THE SETTING UP OF A SAP DATABASE.

Golden Peacock HR Excellence Award has been bestowed upon organizations that have achieved overall excellence in their HR and people management practices, thus contributing to the needs of business, the profession, employees, industry and the nation. These organizations would have demonstrated effective, creative and proactive HR and people management practices, in different areas of HR to be considered as a role model and champion for others to emulate. This Award is not only the leading HR trailblazer and honours people management practices but

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also sets new benchmarks to inspire. This makes the Award an excellent platform that recognizes and rewards the entire HR community, thus emphasizing the importance of putting human capital as a key business investment. The Award serves to confer distinct recognition on organizations and HR professionals as an employer and employee champion to bring out the best through sound and commendable HR and people management practices. Golden Peacock HR Excellence Award recognizes leading organizations and practitioners in the drive for impactful human capital strategies.