S500 Smartphone Service Guide

Service guide files and updates are available on the ACER/CSD web; for more information, please refer to http://csd.acer.com.tw

PRINTED IN TAIWAN

Revision History
Please refer to the table below for the updates made on the S500 smartphone service guide. Date 28-Aug-2012 Chapter Initial release Updates

II

Copyright
Copyright 2012 by Acer Incorporated. All rights reserved. No part of this publication may be reproduced, transmitted, transcribed, stored in a retrieval system or translated into any language or computer language, in any form or by any means, electronic, mechanical, magnetic, optical, chemical, manual or otherwise, without the prior written permission of Acer Incorporated.

Disclaimer
The information in this guide is subject to change without notice. Acer Incorporated makes no representations or warranties, either expressed of implied, with respect to the contents hereof and specially disclaims any warranties of merchantability or fitness for any particular purpose. Any Acer Incorporated software described in this manual is sold or licensed as is. Should the program prove detective following their purchase, the buyer (are not Acer Incorporated, its distributer, or it dealer) assumes the entire cost of all necessary servicing, repair, and any incidental or consequential damage resulting from any defect in the software.

Acer is a registered trademark of Acer Corporation. Intel is a registered trademark of Intel Corporation. Other brand and product names are trademarks and/or registered trademarks of their respective holders.

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Conventions
The following conventions are used in this manual:

SCREEN MESSAGES

Denotes actual messages that appear on screen. Gives bits and pieces of additional Information related to the current topic. Alerts you to any damage that might result from doing or not doing specific actions. Gives precautionary measures to avoid possible hardware or software problems. Reminds you to do specific actions, relevant to the accomplishment of procedure.

NOTE

WARNING

CAUTION

IMPOTENT

IV

Preface
Before using this information and the product it supports, please read the following general information. 1. This service guide provides you with all technical information relating to the BASIC CONFIGURATION decide for Acers global product offering. To better fit local market requirement and enhance product competitiveness, your regional office MAY have decided to extend the functionality of a machine. These LOCALIZED FEATURES will NOT be recovered in this generic service guide. In such cases, please contact your regional office or the responsible personnel/channel to provide you with further technical details. 2. Please note WHEN ORDERING FRU PARTS, that you should check the most up-to-date information available on your regional web or channel. If, for whatever reason, a part number change is made, it will not be noticed in the printed Service Guide. For ACER-AUTHORIZED SERVICE PROVIDER, your Acer office may have a DIFFERENT part number code to those given in the FRU of this printed Service Guide. You must use the list provided by your regional Acer office to order FRU parts for repair and service of customer machines.

System Specifications ............................................................................................................... 1 Software Upgrade (SD Download) .......................................................................................... 7 Machine Disassembly and Replacement ............................................................................. 11 Diagnostics ............................................................................................................................. 31 Serial Number Definition ......................................................................................................... 54 FRU (Field Replaceable Unit) List.......................................................................................... 55
S500 Smartphone Exploded Diagram ................................................................................................................................................................. 55 S500 Smartphone Spare Parts List....................................................................................................................................................................... 56

Online Support Information..................................................................................................... 60

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Chapter 1 System Specifications

Features
Below is a brief summary of the smartphones many features: Operating System Android 4.0 (Ics Cream Sandwish) UI: Acer UI 5.0 Processor Qualcomm MSM 8260A, Dual Core 1.5GHz Memory 1Gb LPDDR2 RAM , with 8GB eMMC Display 4.3 HD LCM, 24 bit, 16M colors Transmissive IPS LCD Resolution: 1280 x 720 (16:9) HiMax HX8392-A, MIPI 1.2 with 3 lanes interface. 60 FPS. Dimensions 127(L) x 65.8(W) x 9.9 (H) mm Weight 125g Communications HSPA+ : EU: 2100/1900/900 MHZ, US SKU: 2100/1900/ 850 MHz HSPA+ without diversity antenna. HSPA+: Cat.14 (DL 21 Mbps / UL 11 Mbps) Quad-Bands GSM : 850/ 900/ 1800/ 1900 MHz GPRS Class 12 / EDGE Class 12 MMS, SMS Wireless LAN IEEE 802.11a/b/g/n, support WAPI in China SKU. Support WiFi-direct. Wireless-Display. And can use A9 as a touch PAD to control Wireless-Display contents. GPS GPS, A-GPS with SUPL. Bluetooth Bluetooth 3.0+HS. WCN3660 Camera Main camera: 8MP Camera with Auto Focus with one LED flashlight Front camera: HD (1280x720) Fixed Focus camera Expansibility Micro SD card slot, up to 32GB, SDHC 2.0 compatible Interface/Audio Dual Microphone for noise cancellation

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Built-in microphone and speaker, 3.5mm headset jack, hands-free mode supported Dolby Mobile 2 Interface/Data Micro USB ( USB 2.1 High Speed ) Output/Video MHL: support HDMI 1.4a (up to 1080p) Battery Rechargeable Lithium-ion battery, capacity: 1460 mAh 3G Stand-by : > 355 hours, Talk Time: > 6.5 hours Ergonomic Design Touch Window for fingertip Buttons: Android button

Side keys: Power Voltage range/frequency: 100 ~ 240V AC, 50/60 HZ DC Adaptor, 5V/1A, Micro-USB Software (pre-loaded) (Acer Update) Google Service Support Document Viewer support for mail attachment OMA DRM Dolby mobile Flash 1X support in Browser acer FOTA GSM, GPRS, EDGE, WCDMA, HSDPA, HSDPA+ data connection service Acer Exclusive Applications Power IME: T9 or Swiftkey (by SKU) People Context Integration Acer Shell 5.0, 3rd Camera, Social Immersion Acer Memeories, Clear.fi 1.5, Soundhound. Planner Volume Up/Down Power Button Camera Button

Chapter 1

System Block Diagram

Chapter 1

Your Acer Smartphone Tour

After examining your smartphone features, let us show you around your smartphone.

View
4 15 13 5 11 14 1 2 3 10 8 6 7

12

No 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 Receiver

Item Touch lens / LCM Micro USB connector Power key Earphone jack Flash LED Main camera Microphone Speaker Volume key Top cover End cover Front camera Proximity sensor Light sensor

Description Emits audio from your smartphone; suitable for normal use. User to enter information or select items on the touch screen. 4.8 HXGA (1024x480) pixel touch screen to display data, phone content and enter information. Connect USB cable Press to turn the screen on/off or enter sleep mode; press and hold to turn the smartphone on/off. 3.5 mm headset jack, connect to the stereo headset To flash at the objective when triggering the camera function 8MP Camera with Auto Focus with one LED flashlight A Electric sensor that converts sound into an electrical signal Emits audio from your smartphone; suitable for normal use. Increases or decreases the phone volume The top cover of the device The end cover of the device HD (1280x720) Fixed Focus camera Detect the presence of nearby objects without any physical contact A small sensor that changes its resistance when light shines on it

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Hardware Specifications and Configurations

Processor Item Qualcomm Specification Qualcomm MSM 8260A, Dual Core 1.5GHz

4.8 TFT - LCD Item Display resolution Support colors Touch lens 1280 x 720, HiMax HX8392-A 16M 127(L) x 65.8(W) x 9.9 (H) mm Specification

Battery Item Battery Capacity AC input voltage AC input current DC output voltage DC output current Full charge time Talk time Standby Specification 1460 mAh (minimum capacity), Lithium-ion battery cell, rechargeable and replaceable battery pack 100~240 Vac, 50/60Hz 1A 5Vdc (typical) 1A (typical) 1 hour to reach 60% (when in standby mode) 3G Talk Time: > 6.5 hours 3G Stand-by : > 355 hours

Camera Item Type Specification Main camera: 8MP Camera with Auto Focus with one LED flashlight Front camera: HD (1280x720) Fixed Focus camera

GPS Item Chipset Qualcomm,1.0GHz Specification

System memory Item Memory embedded Memory expansion Specification ROM 16GB / RAM 1GB, Internal Storage 8GB (ROM) on board MicroSD memory card up to 32GB (SDHC 2.0 compatible)

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Chapter 2 Software Upgrade (SD Download)

Features List
SD download is an easy way for device to perform image upgrade, it supports below features Support ROM image upgrade without PC Support ROM image upgrade between different SKUs Support ROM image upgrade with default NV item update Support display image download progress bar upon screen Support image file integrity check

Abstract

This document will descript how to use SD card to upgrade Acer S500 images (SD/SDs).

How to perform SD download

1. Double click SD/SDs, Copy update.zip from SD/SDs to SD Card

2. Device turn off

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3. Insert SD card into device

4. Press volume down and power key

5. Device Vibrated 6. Release all key and press volume up and hold volume up

7. Device vibrated 8. Release all key to launch boot menu.

9.

Press Volume Up/Down to select Apply update from external SD card and press Power Key trigger selection
8

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10. Press Volume Up/Down to select update.zip and press Power Key to start update

11. After showing Install from sdcard complete, Press Volume Up/Down to select reboot system now and press Power Key to reboot and finish update

Chapter 2

Chapter 3 Machine Disassembly and Replacement

This chapter contains step-by-step procedures on how to disassemble and reassemble the smartphone for maintenance and troubleshooting. IMPORTANT: The use of metal tools during disassembly may damage the casing. Use plastic tools where possible. IMPORTANT: Cover the work area with a clean, dry, lint-free cloth before placing the smartphone face down.

Disassembly Requirements
To disassemble the smartphone, you need the following tools; Wrist grounding strap and conductive mat to prevent electrostatic discharge. A clean, dry, lint-free cloth to prevent damage to the LCD during disassembly Plastic pry less than or equal to 0.96 mm thickness Tweezers (plastic and metal) NOTE: 1. The screws for the different components vary in size. During the disassembly process, group the screws with the corresponding components to avoid mismatch when putting back the components. 2. The screws are SUGGESTED not to be re-used 3. The adhesives, Gaskets and foil conductors cannot be re-used. (Except this one, Gasket_Middle_Unibody_A5Q.)

Related Information
The product previews seen in the disassembly procedures may not represent the final product color or configuration.

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General Information Pre-disassembly Instructions

IMPORTANT: Before proceeding with the disassembly procedure, make sure that you do the following: 1. 2. 3. 4. Turns of the power to the system. Unplugs the USB adaptor and all other cables from the system. Covers the work area with a clean, dry, lint-free cloth to protect the LCD panel. Places the system on a flat, stable surface.

Disassembly Process
The disassembly process is divided into the following sections: External component disassembly Main unit disassembly The following flowcharts provided in succeeding disassembly sections illustrate the entire disassembly sequence. Observe the order of the sequence to avoid damage to any of the hardware components. NOTE: Torque is 0.90.1kgf/mm and driver speed is lower than 750 rpm

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External Module Disassembly Process External Module Disassembly Flowchat

NOTE: Items enclosed with broken lines ( Needed tools:

) are optional and may not be present.

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Main Unit Disassembly Process

Removing the Battery Cover

1. Remove battery cover from gap at MicroUSB side of phone

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Removing the Battery

1. Remove the battery

Removing the SIM Card and Micro-SD Card

NOTE: The Mini-SD Card is an optional item and may not be present. 1. Pull out the SIM card & MicroSD Card

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Removing Rear Case Screws

1. Remove below 9pcs rear case screws.

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Removing the Deco Top / Deco Down

1. Insert pick from the gap between power key and rear case and remove Deco Top

When remove Deco Top, be careful power key dropped.

2.

Insert the pick into the two area gaps between rear case and Deco Down and remove Deco Down.

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Removing rear case

1. Release the hook at the bottom of rear case and pull up the rear case to prevent to hook again.

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2.

Insert pick from the area of MicroSD slot to release the hook.

3.

Release the hook near SIM area.

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4.

Open and remove the whole rear case.

Removing Speaker
1.
Release two connectors by plastic tweezers.

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2.

Remove speaker

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Removing MB
1. Release four cable connectors and one screw

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2.

Insert pick to the area showed in below photo then raise up and remove the MB.

Removing Camera/Sensor module, Receiver and back camera module directly

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Main Unit Assembly Process Replacing Camera/Sensor module, Receiver and back camera module directly
NOTE: Positioning / Fool Proof point towards to right hand side

Replacing MB
1. Fix vibrator cable at correct position.

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2.

Insert Micro USB connector to the Micro USB hole of case and through cables as below photo.

3.

Fix volume key at correct position and push down MB to her position.

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4.

Screw one screw and connect four cable connectors. Make sure vibrator cable didnt interfere with MB.

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Replacing the Speaker

1. Replace speaker and connect two cable connectors.

Replacing Rear Case

1. Replace rear case and fix the hooks from MicroSD area. by clockwise. Also need to fix the hooks near Micro SIM and bottom rear case.

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Replacing the Deco Top / Deco Down

1. Put power button on Top Deco

2.

Assemble two sides hooks of Top Deco to S500

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3.

Set the Top Deco to correct position and press power button click feeling to test if power button is assembled correctly.

4.

Assemble two sides hooks of Top Deco to S500

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5.

Set the Top Deco to correct position.

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Chapter 4 Diagnostics Tool

When you change MB, you should process below items 1. Re-write SNID 2. Calibrate P-sensor, Light-sensor, Accelerometer and Gyro-sensor 3. Do the diagnostic test 4. Replace IMEI label which go with spare part MB 5. Flash correct OS

S500 Service Tool

1. S500 Service Tool provides users with functions as following. - Read Cloud UUID, - Read/Write 22 characters Code SN, - Read IMEI, - Accelerometer and Gyro-sensor calibration, - Light-sensor calibration, - Proximity-sensor calibration, - Get SIM Lock key, - Activate/Deactivate SIM Lock, - Set SIM Lock data. 2. Required Microsoft .NET Framework 2.0 is required. A9 device driver is required.

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3. UI features. Application Name and Version

Reboot

SIM Lock

Sensor Calibration

DIAG Port Name Reboot DIAG Port What it means

ADB Port

Status Monitor

ADB Port

Status Monitor

The device will restart when the process is complete. Acer diagnostic port status The gray icon indicates that device was not found. The black icon indicates that device was found. Android debug bridge port status The gray icon indicates that device was not found. The black icon indicates that device was found. It will indicate the running status of process.

4. Getting started Launch the Acer Servide Tool Turn on the S500, enable USB debugging mode and connect to computer via USB cable.

Press the button to perform the function that you want to do.
Chapter 4 32

5. Read/Write Code SN 22 characters Code SN input

Be sure the device has been found by Tool. Enter the Code SN (22 characters) then press Write. Status Monitor will indicate the process PASS or FAIL.

6. Sensor Calibration

- Accelerometer and Gyro-sensor Please make sure the device is placed on the level surface. Press Accelerometer button. - Light-sensor Please make sure the device is placed in standard fixture. Press Light Sensor. - Proximity-sensor Please make sure the device is placed on level surface and no object is covered above. Press Proximity Status Monitor will indicate the process PASS or FAIL.

7. SIM Lock

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- Activate To activate the SIM Lock mechanism. - Deactivate To deactivate the SIM Lock mechanism. - Get Key This function allows users to get SIM Lock control key and unblock key. If it does not function properly in reading data please restart the device to try again. - Set Data This function allows users to change the SIM Lock setting through MCC/MNC content. MCC : Mobile Country Code. MNC : Mobile Network Code.

Status Monitor will indicate the process PASS or FAIL.

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S500 Diagnostic Tool 1. Install diagnostic tool

Install S500 USB driver Enable USB debugging mode Tap Setting

Tap { } Developer options

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Enable USB debugging

Install S500 Diagnostic Tool Connect S500 witn PC/NB via USB cable Extract Install_DiagTool_A9_v1.009.zip on PC/NB Run Install_DiagTool_A9.bat

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2.

UI feature
Tap Menu icon at Home screen then run DiagTool_A9

S500 diagnostic tool main screen feature Passed test items show green background; Failed test items show red background

Project name and version show on the above of main screen. For example:DiagTool_A9_v1.006 DiagTool_A9 log saved on the folder /data/data/Diagnostic.Fac/files/DiagTool_A9/ TestResultrecord the test result TestLog.txt &TestPos.txtrecord test steps TestResult log show numbers mapping below meanings for every test item 0: Default value 1: Fail 2: Pass

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3.

Test items explanation

Tests screen touch function, follow the red arrow mark to finish 5 items of touch function test.

Touch

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When you finished all test items, tool pop up a dialog to let you judge this function test is passed or failed.

LCM
Touch screen then LCM will show the below following screen When you finished all test items, tool pop up a dialog to let you judge this function test is passed or failed.

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RTCReal Time Clock.

Tap Test to start If the difference between first time and third time is 2 seconds, it is passed otherwise is failed. This item tool will judge Pass or Fail automatically and tap ok to quit.

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Key
Follow the pictures instruction to press related key. If the key function is passed then the color of word background will become green. Key includes Vol Up & Vol Down, Power key didnt be tested. Two key passed test then tool will judge it Pass automatically.

Ear Key
Connect 3.5mm handset Follow the pictures instruction to press related key. If the key function is passed then the color of word background will become green. Key includes Ear_Vol Up & Ear_Vol Down Two key passed test then tool will judge it Pass automatically.

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Vibrator
Tap Test then S500 will vibrate three times and you can judge the test is passed or failed.

SD/ExSD Card
Insert MicroSD card Tap SD/ExSd then tool will show pass or fail automatically.

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FlashLight
Tap ON and check if the flash light is on. Tap OFF and check if the flash light is off. You can judge the result based on the test result.

HDMI
Connect S500 with HDMI TV via HDMI cable. Wait for S500 screen mirror to HDMI TV. Tap HDMI to play video. If the HDMI TV show correct video and sound, the test is passed otherwise is faile.

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G sensor
Tap Start to start test. Test 6 direction and 5 seconds per direction. Test sequenceZ(put flat, LCM face up) Y(put plumb, LCM face to tester) -X(Turn S500 90 degree clockwise) -Y(Turn S500 90 degree clockwise) X(Turn S500 90 degree clockwise) -Z(Turn S500 90 degree clockwise and LCM face down). Tool judges test pass or fail automatically.

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E-Compass
Check the value of Azimuth changed when move S300.

Direct S500 toward norththe value of Azimuth is between 0~10 or 350~359. Tap Exam Degree to start. Pass Criteria - the value of Azimuth changed when move S300. - the measured angle should be less than 10 degree350~359 or 0~10. Tool judges test pass or fail automatically.

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Gyro sensor
Tap Gyro-sensor to start. If the image is changed based on S500 moving, its passed otherwise is failed. Tap Back key and selected Yes or No to quit the test.

Battery
Insert AC adapter. Tap Test to start. Pass Criteria - StatusCharging or Full. - Level0 ~ 100. - Voltage3000 ~ 4250. - Ampere-1200 ~ 2000. - Temperature10 ~ 70. Tool judges test pass or fail automatically.

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P-sensor
Use your hand to cover p sensor to test the function. Pass Criteria - When your hand close to p sensoraround 2cm the value of Near/Far is 0. - When your hand move away from p sensor: the value of Near/Far is 5. Tap Close and selected Yes or No to quit the test.

L-sensor
The value of LUX is changed base on the brightness. Pass Criteria - The light is brightthe value of LUX is big. - The light is darkthe value of LUX is small. Tap Close and selected Yes or No to quit the test.

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Audio
Connect handset before start the test. When test WAC, you can test speaker, receiver and earphone. When test MIC, you can test handset MIC and earphone MIC. Tap Test to start. Pass Criteria - WAV -> Speakeraudio output to speaker. - WAV -> Receiveraudio output to receiver. - WAV -> Earphoneaudio output to earphone. - MIC -> Handset MICrecord 5 sec. voice from handset MIC then output to speaker. - MIC -> Earphone MICrecord 5 sec. voice from earphone MIC then output to speaker. Tap Back key and selected Yes or No to quit the test.

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WiFi
Tap Test to start. S500 will search available AP to get RSSI. Pass Criteria - The RSSI is biger than -69, its passed otherwise is failed. Tool judges test pass or fail automatically.

GPS
You should test GPS function under open sky area. Tap Test to start. Tool judges test pass or fail automatically.

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NFCtest NFC Read Mode.

Check if the battery cover is assembled. Tap NFC Read Mode to enable the function. Tap Accept to start test.

Put test card under S500 in 4 cm. If S500 read the test card, screen show pass. Tap Done.

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Tap Back and Close to quit the test.

NFCtest NFC Card Mode.

Check if NFC Test SIM Card inserted. Check if the battery cover is assembled. Tap NFC Card Mode to enable the function. Tap Select SE & UICC. Tap Get Selected SE. Select Card Emulation Tap Active SWP.

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Put S500 down QP3000 in 4cm and QP3000 will detect S500 to pass this test.

Tap Exit Application & Close to finish this test.

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SIMdetect SIM card.

Check SIM Card insert to S500. Tap Test to start. Pass Criteria - SIM StatusReady Tool judges test pass or fail automatically.

Camera and Bluetooth: use S500 preload application to test

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Chapter 5 Serial Number Definition

Acer 22 Barcode
Follows Code 128 standard refer to http://www.adams1.com/pub/russadam/128code.html

Acer 22 Code SN
PPPPPPPPPPYWWSSSSSMMVV Code PPPPPPPPPP YWW SSSSS MM VV Description Acer Part Number 3 digit numeric year and week code 5 character unique hexadecimal code by manufacturer base and reset each week (0-9, A, B, C, D, E, F 16 code) Manufacturer code English version code

Acer SNID
YWWddddddMM Code YWW Description 3 digit numeric year and week code (as above) 6 unique decimal numbers derived from Acer 22 Code SN (SSSSS) Transfer Rule: S1S2S3S4S5 4 3 2 1 dddddd = S1 * 16 + S2 * 16 + S3 * 16 + S4 * 16 + S5 Example: Acer FG SN (SSSSS) = 001FD, 2 SNID (dddddd) = 1 * 16 + 15 * 16 + 13 = 000509. Manufacturer code (as above)

dddddd

MM

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Chapter 6 FRU (Field Replaceable Unit) List

S500 Smartphone Exploded Diagram

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55

S500 Smartphone Spare Parts List

Photo DESCRIPTION ACER PART NO.

ADT 5V 1A PSA05F-050Q(A2)-H W/ US AP.0050P.027 plug

PLUG FPE(AI)-H PES04875-A EU

AP.0050P.010

PLUG FPK(AI)-H PES04876-A UK

AP.0050P.011

PLUG FPC(AI)-H PES05059-A CHINA

AP.0050P.024

HEADSET KJAH4028AENCB-W

QH.00205.007

BATT LI 3.7V BAT-610 1460MAH EN

BT.0010S.006

TBD

BATT 3.7V BAT-610 A03300402A2 FR

KT.0010S.001

TBD

BATT 3.7V BAT-610 A03300401A2 CN

KT.0010S.002

CABLE MICRO-USB-B 1M BLK

HC.70211.00Q

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56

ASSY MB MODULE 3G

HB.70511.00H

ASSY MB MODULE CN

HB.70511.00H

ASSY MB MODULE DC

HB.70511.00K

ASSY TP MODULE BLACK (NOT INCLUDE SPEC LABEL)

6M.H9WH3.001

TBD

ASSY TP MODULE WHITE (NOT INCLUDE SPEC LABEL)

6M.HAQH3.001

VIBRATOR VK328537LW09 3V

60.H9WH3.002

KEYPAD VOLUME GATLB1A

42.H9WH3.001

BTN POWER KEYPAD GATLB1A

42.H9WH3.002

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ASSY BATTERY COVER WITH NFC BLACK

60.H9WH3.003

TBD

ASSY BATTERY COVER WITH NFC WHITE

60.HAQH3.002

TBD

ASSY BATTERY COVER WITH NFC for TBD CHINA

ASSY A9 DECO TOP 3G

60.H9WH3.004

DECO DOWN ASSY A9 GATLB1A

60.H9WH3.005

ASSY A9 SPEAKER

23.H9WH3.001

ASSY A9 REC XH1206 11

60.H9WH3.006

CAMERA MODULE 11P2BA848

KR.08M05.001

MODULE CAMERA CCFB184

KR.0HD06.001

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ASSY A9 CASE BTM LTE

60.H9WH3.007

DEVICE LABEL_EN

47.H9WH3.001

TBD

LABEL DEVICE_TW

47.H9WH3.002

TBD

LABEL DEVICE_CN SCRW T5 M1.6*2.5L(3/.5)ZN NYL SCRW T5 M1.6*3.5L(3/.5)BZN NYL LABEL WATER DETECTION

47.H9WH3.003 86.H9WH3.001 86.H9WH3.002 47.H9WH3.004

LABEL SEAL

47.H9WH3.005

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Appendix A Online Support Information

This section describes online technical support service available to help you repair your Acer device. If you are a distributor, dealer, ASP or TPM, please refer your technical queries to your local Acer branch office. Acer Branch Office and Regional Business Units may access our website. However some information sources will require a user i.d. and password. This can be obtained directly from Acer CSD Taiwan. Acers Website offers you convenient and valuable support resources whenever you need them. In the technical information section you can download on all of Acers products including: Service guide for all models Users manuals Training manuals Software utilities Spare parts lists TABs (Technical Announcement Bulletin) For those purpose, we have included an Acrobat File to facilitate the problem-free downloading of our technical material. Also contented on this website are: Detailed information on Acers International Travelers Warranty (ITW) Return material authorization procedures An overview of all the support service we offer, accompanied by a list of phone, fax and email contacts for all your technical queries. We are always looking for ways to optimize and improve our services, so if you have any suggestions or comments, please do not hesitate to communicate these to us.

Appendix A

60