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Mobility XE Client Windows XP Windows 2000 Windows CE Pocket PC Windows Mobile 5 Mobility XE Server Windows 2000 Server Windows

Server 2003

Quick Start Guide

Copyright
19992006byNetMotionWireless,Inc.Allrightsreserved.Nopartofthispublicationmaybereproduced, transmitted,transcribed,storedinaretrievalsystem,ortranslatedintoanylanguage,inanyformbyany means,withoutthewrittenpermissionofNetMotionWireless,Inc. NetMotionMobilityXEQuickStartGuide Version6.70 April2006 Portions2000,2001,2002,2003SunMicrosystems,Inc.Somepreexistingportions. Someportions2000,2001NetscapeCommunicationCorp.Allrightsreserved. ThisproductincludescodelicensedfromRSASecurity,Inc. SomeportionslicensedfromIBMareavailableathttp://oss.software.ibm.com/icu4j/ Portions1999,2002TheApacheSoftwareFoundation.AllRightsReserved. Portions1998,1999,2000ThaiOpenSourceSoftwareCenterLtd.andClarkCooper. Portions2001,2002Expatmaintainers. Portions19952002JeanloupGaillyandMarkAdler Portions1996,1999InternationalBusinessMachinesCorporationandothers.Allrightsreserved. Portions19951998EricYoung(eay@cryptosoft.com).Allrightsreserved. ThisproductincludescryptographicsoftwarewrittenbyEricYoung(eay@cryptsoft.com). Portions19902,RSADataSecurity,Inc.Allrightsreserved. TheportionsderivedfromtheRSADataSecurity,Inc.MD4MessageDigestAlgorithm. ThissoftwareisbasedinpartontheworkofIndependentJPEGgroup ThisproductincludescodelicensedundertheApacheLicense,Version2.0(ApacheLicense);youmaynot usesuchfilesexceptincompliancewiththeApacheLicense.YoumayobtainacoyoftheApacheLicenseat http://www.apache.org/licenses/LICENSE2.0. ThisproductincludesFSecureCryptographicLibraryCopyright20002004FSecureCorporation,http:// www.fsecure.com/.AllRightsReserved.ThisproductmaybecoveredbyoneormoreFSecurepatents, includingthefollowing:GB2353372,GB2366691,GB2366692,GB2366693,GB2367933,GB2368233.FSecure andthetrianglesymbolareregisteredtrademarksofFSecureCorporationandFSecureproductnamesand symbols/logosareeithertrademarksorregisteredtrademarksofFSecureCorporation.

Licenses, Trademarks, and Patents


NetMotionandNetMotionMobilityareregisteredtrademarks,andMobilityXEandRoamableVPNare trademarksofNetMotionWirelessInc.intheUSAand/orothercountries.Allothertrademarks,tradenamesor companynamesreferencedhereinareusedforidentificationonlyandarethepropertyoftheirrespectiveowners. ProtectedbyUSPatents6,546,425and6,981,047,otherUSandforeignpatentspending.

NetMotion Wireless, Inc.


701N34thStreet Suite250 Seattle,WA98103USA +1.206.691.5500

NetMotion Technical Support


ATechnicalNoteLibraryandothersupport resourcesareavailableonourwebsiteat www.netmotionwireless.com.

Getting Started with NetMotion Mobility XE


NetMotionMobilityXEisstandardscompliant,client/serverbasedsoftwarethat extendstheenterprisenetworktothemobileenvironment.Itgivesmobileuserson bothwideareaandlocalareanetworksreliable,secureaccesstoenterpriseapplications andinformation. UsingMobilityXE,TCP/IPnetworkapplicationscanoperatewithoutmodification overwirelessconnections.Whenamobiledevicegoesoutofrangeorsuspends operation,MobilityXEmaintainsthesessionstatusandresumesthesessionwhenthe devicereturnstoservice.Ifthemobiledevicereturnstoserviceatadifferentpointon thenetworkorconnectsfromanewlocation,MobilityXErelaysdatatothenew address,evenifitisonadifferentsubnetoradifferentnetwork.MobilityXEaddresses theproblemsofslow,unreliablelinksoverIPbasedwirelesswideareanetworks, addingfeaturesthatincludebandwidthoptimizations,compression,andencryption. MobilityXEalsoextendsthecentralizedsystemmanagementcapabilitiesofwired networkstowirelessconnections,integratingwithexistingnetworksecurityand providingtoolsthatasystemadministratorcanusetoconfigure,manage,andtrouble shootremoteconnections. ThisguideoutlinesthebasicproceduresforinstallingtheMobilityserverandMobility clientsoftware,andestablishinganinitialconnection. ForadiscussionofMobilityXEdeploymentinaproductionenvironment,seethe NetMotionMobilityXESystemAdministratorGuide.

2 Getting Started with NetMotion Mobility XE

Installation Roadmap
Thesearethebasicstepsforintegrating MobilityXEintoyournetwork environment: 1. BeforeyouinstallMobilityXE,confirm thatyouhaveconnectivityonyour wirelessnetwork,andthatamobile deviceconnectedtothenetworkcan successfullypingnetworkresources. IftheMobilityserverwilluseDHCP forclientIPaddressallocation,verify thatDHCPservicesareavailableonall subnetswhereMobilityclientsand serverswilloperate,andthatthereare enoughIPaddressesforclientvirtual andpointofpresenceaddresses. InstallaMobilitywarehouseand Mobilityserver(seepage3fordetails). InstalltheMobilityclientononeor moresupportedmobiledevices(see page5).

System and Product Requirements


The Mobility XE server requires:

A PC with an x86-compatible Pentium III processor or better. Microsoft Windows 2000 Server (Service Pack 3 or later required, Service Pack 4 recommended), or Microsoft Windows Server 2003. Minimum 512 MB RAM. 2GB recommended for heavily loaded servers. About 60 MB of disk space for program files, plus additional temporary disk space needed during setup. Internet Explorer version 6.x or similarly capable browser with JavaScript enabled, for access to the Mobility console. See Chapter 3 of the NetMotion Mobility XE System Administrator Guide for more detailed server hardware guidelines.
The Mobility warehouse requires:

2.

Hardware as specified for the Sun ONE Directory Server (http://docs.sun.com/source/816-6697-10/hardware.html), with minimum 300 MB of disk space. Recommend 500 MB, of which directory server log files may require 400 MB.
The Mobility XE client for Windows 2000, Windows XP, or Windows XP Tablet requires:

3. 4.

A PC with about 3 MB of disk space, plus additional temporary disk space needed during setup.
The Mobility XE client for Windows CE requires:

A Windows CE device with a StrongARM 1100 or compatible processor (e.g., XScale). For a list of supported devices, see Technical Note 1515 at www.netmotionwireless.com. Microsoft Windows Mobile 2003 for Pocket PC, Microsoft Windows CE version 4.2 and above, or Microsoft Windows Mobile 5.0 for Pocket PC. Approximately 1 MB of storage memory.
To integrate Mobility XE into a wireless network environment, you must have at least one of the following:

Foradiscussionofnetworkdesignconsid erations,seeDesigningaMobilityXE NetworkinChapter3oftheNetMotion MobilityXESystemAdministratorGuide. Forinformationaboutupgradingto MobilityXEfromanearlierversionof NetMotionMobility,seepage8.

A wireless LAN adapter installed on a mobile device and wireless access points installed on the wired network. A wireless WAN device installed on the mobile system and available wireless WAN service (for example, an account with a service provider). A mobile device with a network adapter that provides NDIS and IP support.

Getting Started with NetMotion Mobility XE 3

Installing the Mobility XE System


AMobilityXEserversystemcomprisestwocomponents:theMobilityserver,anda Mobilitywarehouseforstorageofconfigurationsettingsandclientpolicies.Both componentsarerequired,althoughapoolofserverswillshareasinglewarehouse. TheMobilitywarehousecanbecollocatedwithaMobilityserver,orresideona separatesystem.InordertocompleteMobilityserverinstallationandconfiguration, theservermustbeabletoconnecttoaMobilitywarehouse. TheMobilityserveroperatesasasystemservice.Toinstallorconfigureit,youmust beloggedinwithadministratorprivilegesonthesystem.Beforeinstallingnew software,itisgoodpracticetoperformasystembackup. ToinstallMobilityXE,chooseMobilityXEServerintheMobilityinstallation program.Thisprogram(Cdsetup2.exe)startsautomaticallywhenyouinsertthe MobilityproductCDintheCDROMdrive.Ifyouareinstallingfromadownload, runtheselfextractingexecutablefileonthePCwhereyouwanttoinstallthe Mobilityserversoftware. IntheServerSetupdialogbox:
To install... Mobility warehouse and Mobility server on the same PC. Mobility warehouse on a PC that will not host a Mobility server. Mobility server that will connect to a Mobility warehouse residing on a different PC. Choose this option: Mobility XE System Mobility XE Warehouse only Mobility XE Server only

Mobility Warehouse Installation


WhenyouinstallaMobilityXEsystemorstandaloneMobilityXEwarehouse,the MobilitywarehouseportionoftheSetupprogrampromptsyoutoenterapassword fortheadministrativeaccountsitcreates.Thepasswordmustbeatleast8characters long.Youwillneedtoenterthesecredentialstoadministerthewarehouse,orwhen youconfigureaMobilityservertoregisterwiththiswarehouse.

Mobility Server Installation


InaMobilityXESysteminstallation,Mobilityserversetupbeginsautomaticallyafter thewarehouseisinstalled.

4 Getting Started with NetMotion Mobility XE

Initial Mobility Server Configuration


AfteryouinstalltheMobilityserversoftwareandrestartthePC,theMobilityConfig urationWizardguidesyouthroughtheinitialstepstoconfigurethewebbaseduser interface,connecttheservertoaMobilitywarehouse,determinehowIPaddresses willbeassignedtoMobilityclients,andconfigureuserauthenticationoptions. TheMobilityserversdefaultsettingsmaybeacceptableformostconfiguration options,butyouwillneedtoprovidethefollowinginformationaboutyournetwork: WarehousesettingsThename(intheformofafullyqualifieddomainname)or IPaddressoftheMobilitywarehousethatstorestheconfigurationsettingsand clientpoliciesforthisserver,andadministrativecredentialsforaccesstothe warehouse.IfyouareinstallingtheMobilityserveronthesamePCasthe warehouse,thiswillbetheserversnameorIPaddress. ServersexternaladdresssettingsTheIPAddressandportthataMobilityclient devicewillusetoconnecttothisMobilityserverthroughyourexistingfirewall, router,orNAT.Onanetworkthatusesnetworkaddresstranslation(NAT),a MobilityclientthatisconnectingtotheMobilityserverfromoutsidethefirewall mayneedtouseanIPaddressthatisnotassignedtoaphysicalorlogical networkinterfaceontheserver. VirtualIPaddressschemeIftheMobilityserverwillallocateclientIPaddresses fromapoolofaddressesreservedforthatpurpose,youwillneedtodefinethe addresspoolandprovidenameserverinformation. UserauthenticationmethodIfyouchooseNTLMauthenticationtoaWindows domain(thisisthedefault),thewizardwillpromptyoutoidentifyusersthatare allowedaccesstoMobilityXEservices.IfyouchooseRADIUSauthentication, youwillneedtoentertheIPaddress,port,NASID,sharedsecret,andfilterID,if any,fortheRADIUSserver.

TheMobilityserverisinitiallylicensedforupto100Mobilityclientdevicesduringa 30daytrialperiod.ContactyourNetMotionWirelesspartnerorsalesrepresentative ifyouneedtoextendyourtrialperiod.Toconnectmorethan100devicesduringthe evaluationperiod,ortoeliminatethetimelimitation,youwillneedtoaddclient devicelicenses.ClientPolicyManagementrequiresaseparatelicense. FordetailedinformationaboutoptionsintheConfigurationWizardoraboutadding licenses,seetheMobilityserveronlinehelp.

Getting Started with NetMotion Mobility XE 5

Creating a Server Pool


EnableMobilityXEsserverpoolingfeatures,includingloadbalancingandfailover betweenserversinthepool,byaddingserverlicensesforthenumberofserversthat willbeinthepool. DuringMobilityserversetup,theConfigurationWizardletsyouaddtheservertoa serverpoolbyregisteringwiththeMobilitywarehouseforthepool.Afterinstal lation,usetheMobilityWarehousepageoftheStartupSettingsutilitytoregistera Mobilityserverwiththewarehouseforaserverpool.

Installing the Mobility Client


Windows 2000 or Windows XP
ToinstalltheMobilityclientsoftware,chooseMobilityXEClientintheMobility installationprogram.Thisprogram(Cdsetup2.exe)startsautomaticallywhenyou inserttheMobilityproductCDintheCDROMdrive.Itautomaticallydetectsthe operatingsystemandinstallsthecorrectversionofMobilityclient.Ifyouare installingfromadownload,runtheselfextractingexecutablefileonthedevice whereyouwanttoinstalltheMobilityclientsoftware. TheSetupprogrampromptsyoutoidentifytheMobilityservertheclientwill connectto.YoucanentertheserverIPaddress,orgettheserveraddressfromDHCP. IfyouchoosetheDHCPoption,theDHCPservermustbeconfiguredtoprovidethis information. Duringinstallation,theMobilityclientcreatesavirtualadapter,asoftwareonly driverthatappearsasanetworkinterfaceontheclientdevice.TheSetupprogram maydisplaymessageswarningyouaboutinstallingunsigneddrivers.Youcansafely dismissthewarningstocontinuewithMobilityclientinstallation. AfteryouinstallthesoftwareandrestartthePC,theMobilityclientcanconnecttoa Mobilityserver.

6 Getting Started with NetMotion Mobility XE

Windows CE
TherearetwowaystoinstalltheMobilityclientsoftwareonadevicerunning WindowsCE: InstallfromapartnerPC,usingActiveSync.Thisoptionrequiresthata partnershipbeestablishedbetweentheCEdeviceandadesktopmachine. Installfroma.cabfilewithoutusingActiveSync.

To install the Mobility client using ActiveSync:

OnaPCwithActiveSyncinstalled,runtheMobilityinstallationprogramand chooseMobilityXEclientforWindowsCEClient(ActiveSync).Thesetup programautomaticallydetectsthemobiledeviceprocessorandoperating system,andinstallsthecorrectversionofMobilityclientthenexttimeyou synchronizetheWindowsCEdevice.TheSetupprogrampromptsyoutoidentify theMobilityservertheclientwillconnectto.Youcanenterthefullyqualified servernameorIPaddress,orindicatethatyouwanttheclientdevicetogetthe serveraddressfromDHCP.

Getting Started with NetMotion Mobility XE 7

To install the Mobility client from a .cab file:

1.

OntheNetMotionWirelesswebsite(www.netmotionwireless.com)orthe NetMotionMobilityXEproductCD,locatethe.cabfilethatcontainsthecorrect MobilityclientfilesfortheoperatingsystemandprocessorofyourCEdevice. SeeTechnicalNote1515onourwebsiteforacurrentlistoftesteddevices, supportedprocessortypes,andsupportedWindowsCEversions. Thefollowingtableshowswhich.cabfiletochooseforcommonWindowsCE operatingsystems:


Windows CE version Windows Mobile 2003 for Pocket PC (4.20.1081) (the About box on the mobile device displays "Microsoft Pocket PC") For devices that are not running the Windows Mobile operating system (the About box on the mobile device does not display "Microsoft Pocket PC"). CAB file nmc_PPC2003.ARM.cab nmc_ce42.ARM.cab

2. 3.

Copythe.cabfiletoafolderontheWindowsCEdevice,ortoamemorycardyou caninsertintothedevice. OntheCEdevice,runthe.cabfiletoinstalltheMobilityclient.TheSetup programwillpromptyoutoenteranameorIPaddressforyourMobilityserver (thisisthedefault),ortochoosetoacquiretheserversIPaddressfromDHCP.If youselecttheDHCPoption,theDHCPservermustbeconfiguredtoprovidethis information.Youwillseeaconfirmationdialogboxwhensetupisfinished. ResettheCEdevicewhenpromptedtodoso.Ifyoursystemdoesnotsupport autoreset,resetthedevicemanuallytomakethenecessarychangestoyour Windowsconfiguration.

4.

TheMobilityclientisconfiguredbydefaulttoconnectatstartuptotheMobility serveryouspecifyduringinstallation.TochangetheMobilityclientsoftwareconfigu rationortocustomizeMobilityclientinstallationonaWindowsCEdevice,seethe NetMotionMobilityXESystemAdministratorGuide.

8 Getting Started with NetMotion Mobility XE

Upgrading Mobility XE
ToupgradeanexistingMobilityXEinstallation,choosetheMobilityXEServeronly setupoptiondonotreinstalltheMobilitywarehouse.TheMobilityservermust haveaccesstotheprimarywarehousebothduringthesoftwareupgradeandafterthe upgradedserverisrestarted,tosuccessfullycompletetheupgradeprocess. Itisgoodpracticetoperformasystembackupbeforeinstallingnewsoftware.Ifyou reverttoNetMotionMobilityversion5.xorearlierafterupgradingtoMobilityXE, settingsconfiguredfortheearlierversionarenotrestored.ForupgradestoMobility XEversion6.5fromversion6.0or6.01,theNetMotionMobilityXESystemAdminis tratorGuidedescribesproceduresforbackinguptheMobilitywarehouse. Duringtheupgrade,theSetupprogramstopstheserviceandclientsthatwere connectedtotheservercontinuetotrytoconnect.Whentheupgradeiscompleteand yourestarttheMobilityserver,theclientswillconnectautomaticallyiftherearesuffi cientlicenses.
Note:ThesecurityandfeatureenhancementsinMobilityXEaffectthecompatibility ofthisversionwithearlierreleases.SeeUpgradingMobilityXEinChapter4ofthe NetMotionMobilitySystemAdministratorGuideformoreinformation.

Upgrading Server Pools


MobilityXEversion6.6serverswillcoexistwitholderMobilityXEserversinaserver pool;youdonotneedtoupgradeallserversinapoolatthesametime.
Note:DonotaddaMobilityXEversion6.01orolderservertoapoolthatincludes MobilityXEversion6.5or6.6servers.Theolderserverwillnotfunctioncorrectly,and theeventlogwilldisplayObjectclassviolationerrors.

Getting Started with NetMotion Mobility XE 9

Connecting with Mobility XE


WhenaMobilityclientconnectstoaMobilityserver,alogondialogboxopens, promptingtheusertoenterausername,apassword,andthedomaininwhichthese credentialsarevalid.TheBypassbuttonwillonlyappearifthesystemadministrator allowstheclientdevicetobypassMobilityXE.

OnWindows2000orWindowsXP,theMobilityclientlogonisintegratedintothe Windowsloginprocedure.YouwillonlyseeaMobilityLogondialogboxifMobility XErequiresdifferentcredentialsthanyourWindowslogin,oriftheusernameor passwordyouenteredareinvalid. WhentheMobilityserverisconfiguredtousetheSecurIDprotocolforRADIUSuser authentication,theuserentersWindowscredentialsintheLogOntoWindows dialogbox,andthenenterstheSecurIDusernameandpasscodeintheMobility Logondialogboxthatfollows. ForinformationaboutotherMobilityclientconnectionoptions,seetheonlinehelpor theNetMotionMobilityXESystemAdministratorGuide.

10 Getting Started with NetMotion Mobility XE

OntheMobilityclient,theMobilityXEiconinthesystemtrayreflectsthestatusof theconnectionbetweentheclientandtheMobilityserver.
When the icon is: The client is:

Green

Connected to a Mobility server.

Yellow

Establishing a Mobility server connection. The Mobility clients IP address or network adapter has changed. The client may be roaming to a new subnet, or returning from out of range. Unable to reach the server. Disconnected from the server.

Bypassing Mobility. All Mobility features are disabled.

OnceyouhaveestablishedaconnectiontoaMobilityserverandarerunningyour TCP/IPapplications,trythefollowingactivitiesandwatchwhathappenstothe MobilityXEicon: Leaveandreenterawirelesscoveragearea Suspendandresumethemobiledevice MovetoawirelessLANaccesspointonadifferentIPsubnet Stopthenetworkadapterandeject,remove,orunplugthedevice

Getting Started with NetMotion Mobility XE

11

For More Information About Mobility XE


FordetailedinformationaboutMobilityXEinstallation,configuration,and management,seetheproductdocumentation: TheonlinehelpfortheMobilityserverprovideshowtoprocedures,explana tionsofspecificsettingsandconfigurationoptions,andtroubleshootingtipsfor theMobilityserver,warehouse,andclientcomponents.Onlinehelpforclient optionsisinstalledontheclient. TheNetMotionMobilityXESystemAdministratorGuideprovidesanoverview ofMobilityXEarchitecture,networkdesignconsiderations,setup,configu ration,maintenance,troubleshootingissues,anddetailedreferenceinformation fornetworkadministratorswhodeployandsupportMobilityXEsoftware. ThereisalsoaReadMefilewithlastminuteinformationpertinenttothisrelease.

Technical Support
TheNetMotionwebsite(www.netmotionwireless.com)hasTechnicalNotes, answerstofrequentlyaskedquestions,troubleshootingtips,andlinkstoother MobilityXEtechnicalinformation. Ifyouneedfurthertechnicalassistance,contactyourNetMotionMobilityXEreseller orsolutionprovider.Pleasebepreparedtoprovidethefollowinginformation: Exacterrormessageand/orsymptomsyouobserved VersionofMobilityserverandMobilityclientsoftware Operatingsystemversions,includingOSRorservicepacklevel Wirelessnetworkhardwarevendorandmodel MobilityXEeventlogsand/orSetuplog.txtfilesonclientandserver

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