Costumer Satisfaction Survey About Banking Services COSTUMER SATISFACTION SURVEY ABOUT BANKING SERVICES

This Survey is designed to find out customer Satisfaction regarding Banking Services . This is only for academic purpose.

Name: Address Gender: Phone no: Email:

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Q-1-What is the name of your Bank? (A) S.B.I. (C) H.D.F.C. (E) Bank of Baroda (G) Indian Obersies Bank (B) P.N.B. (D) I.C.I.C.I. (F) The Nainital Co. Bank (H) Any Other

Q-2-Which is the type of your Bank Account? (A) Saving Account (C) Current Account (B) Annual Deposit Account (D) Any Other

Q-3-Do you think that your bank caters all your banking need? (A) Yes
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(B) No

Costumer Satisfaction Survey About Banking Services

Q-4-For the past how many years you have account with this bank? (A) 1 Year (C) 5 Years (B) 2 Years (D) More Than 5 Years

Q-5-Which of the following facility is given more important in your bank? (A) Loan Facility (C) A.T.M. (B) O/D Facility (D) Money Transfer

Q-6-Does your bank conducts any recreation facility for the costumers? (A) Yes (B) No

Q-7-Does your bank has listed its share in stock exchange? (A) Yes (B) No

Q-8-Does your bank have core banking facility for the costumers? (A) Yes (B) No

Q-9-Do they charge for not maintaining minimum balance in your account? (A) Yes (B) No

Q-10-Does your bank offers competitive services charges? (A) Yes

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(B) No

Costumer Satisfaction Survey About Banking Services

Q-11-Do you think your bank offers competitive interest rate? (A) Yes (B) No

Q-12-Do you use the service of other alternative bank? (A) Yes (B) No

Q-13-How do you feel about overall service quality of your bank? (A) Excellent (C) Good (B) Very Good (D) Average

Q-14-Would you recommend this bank to your Friends, Relatives, Associates, Nebhiour? (A) Yes (B) No

Q-15-What do you think about this bank when it6 comes first time in your mind? (A) Personalized Services (C) Costumer Services (B) Wide Branch Network (D) Core Banking

Q-16-What are your over all opinion about this survey? (A) Satisfactory (B) Will Yield Result

(C) Looking Forward For Result Bottom of Form

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