TENANT LAUNDRY SERVICESPOLICY: Do tenant laundry in an efficient manner and in way that supports the needs and preferences

of the tenants. PROCEDURES: 1. Before tenants move into the Community, their needs and preferences regarding their personal and linen laundry should be determined as part of the overall assessment process.As with all services offered in the Community, individualize laundry services for each tenant.Typically, tenants linen and personal laundry is done on a weekly basis. However, tenantsmay wish to do part or all their laundry themselves if they are able. Other tenants may needor prefer more frequent laundry services. Following are examples of how the provision of laundry services may vary between tenants:

Tenants may wish to do all of their laundry without assistance

Tenants may want staff to carry their laundry basket to the laundry room, but prefer toactually do the laundry themselves

Tenants may want staff to do both their linen and personal laundry, and may need laundrydone more than once a week due to difficulties with incontinence 2. Document the needs and preferences of tenants regarding their laundry service on their individual Service Plans (see the section on Developing Service Plans in the OccupancyPolicy and Procedure Manual). Example:

HOUSEKEEPING / LAUNDRY

Tasks to be performed by staff:Tasks to be performed by others:Tenant preferences/additional info: Assist Jane in carrying her laundryto/from the laundry room when sherequests assistance. (Desired outcome-clean laundry, increased independence.)Jane prefers to do both her linen andpersonal laundry herself.

Tenant Service Plan FM -105 3. Review the agreed-upon laundry services and revise the plan if needed, on at least an annual basis or when significant changes in the tenant's needs/preferences occur. Housekeeping & Laundry Policy and Procedure Manual Page 16 of 28 2000-2005 Vista Senior Living, Inc.All Rights Reserved

TENANT LAUNDRY SERVICESPOLICY: Do tenant laundry in an efficient manner and in way that supports the needs and preferences of the tenants. PROCEDURES: 1. Before tenants move into the Community, their needs and preferences regarding their personal and linen laundry should be determined as part of the overall assessment process.As with all services offered in the Community, individualize laundry services for each tenant.Typically, tenants linen and personal laundry is done on a weekly basis. However, tenantsmay wish to do part or all their laundry themselves if they are able. Other tenants may needor prefer more frequent laundry services. Following are

examples of how the provision of laundry services may vary between tenants: Tenants may wish to do all of their laundry without assistance Tenants may want staff to carry their laundry basket to the laundry room, but prefer toactually do the laundry themselves Tenants may want staff to do both their linen and personal laundry, and may need laundrydone more than once a week due to difficulties with incontinence 2. Document the needs and preferences of tenants regarding their laundry service on their individual Service Plans (see the section on Developing Service Plans in the OccupancyPolicy and Procedure Manual). Example:
HOUSEKEEPING / LAUNDRY

Tasks to be performed by st aff:Tasks to be performed by

others:Tenant preferences/a dditional info:

Assist Jane in carrying her laundryto/from the laundry room when sherequests assistance. (Desired outcome-clean laundry, increased independence.)Jane prefers to do both her linen andpersonal laundry herself.
Tenant Service Plan FM -105

3. Review the agreed-upon laundry services and revise the plan if needed, on at least an annual basis or when significant changes in the tenant's needs/preferences occur. Housekeeping & Laundry Policy and Procedur e Manual Page 16 of 28 2000-2005 Vista Senior Living, Inc.All Rights Reserved

4.

If a staff person notices a change in the type of service needed by a tenant and/or if thetenant/family member requests a change in service, the staff member should make a note inthe tenants Service Notes. He/she should also notify the Administrator or other designatedstaff member so a change may be made in the tenants Service Plan. Example: SERVICE NOTES NAME : Jane Jones

UNIT #

110 DATE & TIMENOTES SIGNATURE 5/18/00 3pm.Jane told me today that she would like staff to begin doingher laundry for her. She said that it's too tiring for her.Notified Ann Administrator. - - - - - - - - - - - - - - - -- - - - - - Holly Housekeeper Service Notes FM-Occupancy 109 Housekeeping & Laundry Policy and Procedure Manual Page 17 of 28 2000-2005 Vista Senior Living, Inc.All Rights Reserved

5. When assisting tenants with their laundry, staff members may observe changes in a tenantshealth status that might otherwise go unnoticed. For example, they might notice blood stainson a tenants clothing or smell urine on his/her sheets. Note these observations in the tenantsService Notes and report the observations to the Administrator or other designated staff member. Example: SERVICE NOTES NAME : Jane Jones

UNIT #

110 DATE & TIMENOTES SIGNATURE 6/20/00 3pm.When changing Jane's bed today, I noticed spots of driedblood on her sheets- with one pretty big stain. I didn't sayanything to her. I notified Ann Administrator. - - - - - - - - Holly Housekeeper Service Notes FM-Occupancy 109 6. If a tenant refuses his/her regular laundry service, document the refusal in the tenantsService Notes by briefly describing what took place when the tenant refused the service. Example: SERVICE NOTES NAME : Jim Smith

UNIT #

109 DATE & TIMENOTES SIGNATURE 7/15/00 4pm.Jim wouldn't let me pick up his laundry today. He said hedidn't have any dirty clothes. I tried to talk to him aboutit but he got angry. I told Ann Administrator.- - - - - - - -- - Holly Housekeeper Service Notes FM-Occupancy 109 Housekeeping & Laundry Policy and Procedure Manual Page 18 of 28 2000-2005 Vista Senior Living, Inc.All Rights Reserved

LAUNDRY PROCEDURESPOLICY: Perform laundry in a manner that is efficient and that adheres to establishedinfection control procedures. PROCEDURES: 1. Staff should not sort, rinse, or store dirty laundry in a tenants apartment or in any area other than the soiled laundry room.2.When doing laundry staff should follow all procedures in the section in this manual onInfection Control Procedures. 3. Wash incontinent clothing and/or linens as soon as possible after the soiling has occurred tominimize any unpleasant odors. If for some reason incontinent laundry cannot be washedimmediately, it should be stored in a separated covered storage container in the soiledlaundry room until it is washed. 4. Infectious laundry (as designated by the Nurse) must be sealed in a plastic bag until it islaundered. Do not mix infectious laundry with other items during sorting or washing. 5. When doing tenant laundry, check each item to be sure that the item is machine washable.Items that are labeled as requiring dry cleaning, hand washing or line drying should not bewashed without the permission of the tenant and/or family member. Also check to make surethat tenant laundry is marked. If a tenant's laundry is not marked, ask the tenant/familymember(s) to mark the laundry with either a permanent pen or a sewn-in label. 6. If dry cleaning, hand washing, ironing and/or mending is required, the Administrator or other designated staff member should make arrangements with the tenant and/or significantother(s). Note one-time arrangements for such services in the tenants Service Notes;incorporate ongoing or routine arrangements into the tenants Service Plan.7.Laundry should be done in order of the following priorities:

Infectious laundry

Incontinent laundry

Tenants personal laundry

Tenants linen laundry

Uniforms and/or aprons

Kitchen and dining room laundry Housekeeping & Laundry Policy and Procedure Manual Page 19 of 28 2000-2005 Vista Senior Living, Inc.All Rights Reserved

8.Care should be taken to launder items in the following way:

Keep infectious laundry separate from all other laundry

Keep incontinent laundry separate from all other laundry

Keep each tenants laundry separate from other tenants laundry

Keep building laundry separate from tenant laundry 9. Check colored items to ensure that the color wont run or fade by placing the item(s) under running hot water. If the color runs, wash the item(s) only with other like colors.10.To prepare laundry for washing:

Remove any solid fecal matter from the laundry and pre-rinse the item(s) in the hopper which is located in the soiled laundry room.

Pre-spot or pre-soak oily or grease-stained items with an appropriate chemical.

Check to ensure that the load size, water temperature and cycle setting is set appropriatefor each particular load.

Load machines to the appropriate level. Keep small, personal items of tenants in meshlaundry bags for washing. Avoid small or partial loads whenever possible to conserveresources.

Add non-chlorine bleach to incontinent laundry or building laundry (e.g., uniforms or kitchen laundry), following the instructions by the manufacturer on the bleach container and/or for the washing machine.

Add other additives as necessary (e.g., water softeners, whiteners, etc.). 11. When the cycle is complete, remove the laundry promptly from the washing machine to prevent unnecessary wrinkles. Wipe or spray the top and inside of the washer withgermicidal soap or a disinfectant between loads.12.Load items into the dryer as appropriate for similar cycle settings (e.g., permanent press,heavy duty, etc.). Do not load the dryer over two-thirds full, as overloading can causeunnecessary wrinkles and longer drying times. Do not put plastic sheets or covers or rubber- backed items into the dryer. Housekeeping & Laundry Policy and Procedure Manual Page 20 of 28 2000-2005 Vista Senior Living, Inc.All Rights Reserved NEVER LEAVE CHEMICALS OUT IN AN AREA THAT IS ACCESSIBLE TOTENANTS ALWAYS LOCK UP ALL CHEMICALS (E.G., SOAPS, BLEACH, ETC.)BEFORE LEAVING THE LAUNDRY ROOM.

13.Set the dryer on the appropriate cycle.14.When the drying cycle is complete, remove the laundry from the machine as soon as possibleto prevent wrinkling. Promptly fold or hang the laundry.15.Remove lint from the dryer traps after each use. 16. Ensure that all laundry is returned to the proper owner. Unless noted on a tenants ServicePlan, leave folded items at the foot of the tenants bed and place hanging laundry in thecloset. 17.

Place unmarked items in the lost and found located in the laundry room.18.When the owner of the item(s) has been found, encourage him/her to mark all clothing andlinens to minimize the chance that it will be misplaced again.19.Notify the Administrator of any problems that occur while doing laundry, such as items thatare missing, damaged, and/or unmarked.20.After completing all laundry:

Ensure that all chemicals are stored in a locked area (i.e., locking cabinet, the soiledlaundry room, etc.) before leaving the laundry room.

Remove lint from dryer traps and on and around all equipment.

Wipe down all machines and counters; pick-up any litter and empty the wastebasket.

Sweep the floor and damp mop any areas with spills or stains.

Check to make sure an iron and ironing board are available for tenant use (the iron mustturn off automatically when not being used).

Report any malfunctioning equipment by completing a Maintenance Request form (e.g.,leaks, frayed cords, or improperly working equipment). Housekeeping & Laundry Policy and Procedure Manual Page 21 of 28 2000-2005 Vista Senior Living, Inc.All Rights Reserved

Housekeeping Manual

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USE OF LINENSPOLICY: Linens should be available at the Community for use by tenants if needed. PROCEDURE: 1. Maintain at least two sets of linens (i.e., sheets, pillowcases, and towels) for use by tenants, if needed. If a tenant needs to use the emergency linens, document the use in the tenantsService Notes. 2. Use the emergency linens for limited amounts of time only. Assist the tenant in securinghis/her own linens if needed. 3. Notify the Administrator of an inadequate supply of emergency linens, or if the linens aremissing or torn. Housekeeping & Laundry Policy and Procedure Manual Page 26 of 28 2000-2005 Vista Senior Living, Inc.All Rights Reserved

LOST AND FOUNDPOLICY: Keep unmarked and unclaimed items in a designated lost and found area andmake efforts to locate the owner of the item(s). PROCEDURES :1.If an item is unmarked and unclaimed, set the item aside in the designated lost and foundarea (this area is usually located in the laundry room).2.Notify other staff members of the lost article by briefly describing the item in the Staff Communication Log. Example: Date:

3/17/00 STAFF COMMUNICATION LOG DAY SHIFT: Found an unmarked blue knit dress in the laundry room. Placed in the lost and found. SWING SHIFT: NIGHT SHIFT: Staff Communication Log FM-Occupancy 112 3. Remind tenants as appropriate that the marking of their belongings can reduce the chancethat it will be misplaced. Housekeeping & Laundry Policy and Procedure Manual Page 27 of 28 2000-2005 Vista Senior Living, Inc.All Rights Reserved Initial here after reading all of the TenantServices Notes referenced on this page.

HOUSEKEEPING SUPPLIES AND EQUIPMENTPOLICY: Maintain an adequate amount of housekeeping supplies both in the housekeepingcloset and on the housekeeping cart to facilitate the efficient provision of housekeeping services. PROCEDURES: 1.At the beginning of each work day, housekeeping staff should inventory the housekeepingcart(s) to ensure the following items are stocked:

Vacuum

Mop bucket

Wet mop

Broom and dust pan

Bag of cleaning and drying rags

Toilet bowl brush, caddy and cleaner

Air freshener

Window/glass cleaner

All purpose cleaner

Disinfectant cleaner

Dusting spray

Carpet spot remover

Plastic bag for soiled cleaning/drying rags

Rubber gloves

Plastic trash can liners

Paper towels (to restock tenants supplies when needed)

Liquid soap (to refill tenant dispensers)

Feather duster 2.Each housekeeping staff person is responsible for re-stocking and organizing thehousekeeping cart at the end of the work day. 3. Take an inventory of housekeeping supplies on a regular basis to ensure an adequate supplyof all needed products at all times. The housekeeper should notify the Administrator of anyneeded supplies. Housekeeping & Laundry Policy and Procedure Manual Page 28 of 28 2000-2005 Vista Senior Living, Inc.All Rights Reserved Housekeeping Manual

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USE OF LINENSPOLICY: Linens should be available at the Community for use by tenants if needed. PROCEDURE: 1. Maintain at least two sets of linens (i.e., sheets, pillowcases, and towels) for use by tenants, if needed. If a tenant needs to use the emergency linens, document the use in the tenantsService Notes. 2.

Use the emergency linens for limited amounts of time only. Assist the tenant in securinghis/her own linens if needed. 3. Notify the Administrator of an inadequate supply of emergency linens, or if the linens aremissing or torn. Housekeeping & Laundry Policy and Procedure Manual Page 26 of 28 2000-2005 Vista Senior Living, Inc.All Rights Reserved

LOST AND FOUNDPOLICY: Keep unmarked and unclaimed items in a designated lost and found area andmake efforts to locate the owner of the item(s). PROCEDURES :1.If an item is unmarked and unclaimed, set the item aside in the designated lost and foundarea (this area is usually located in the laundry room).2.Notify other staff members of the lost article by briefly describing the item in the Staff Communication Log. Example: Date: 3/17/00 STAFF COMMUNICATION LOG DAY SHIFT: Found an unmarked blue knit dress in the laundry room. Placed in the lost and found. SWING SHIFT: NIGHT SHIFT: Staff Communication Log FM-Occupancy 112 3. Remind tenants as appropriate that the marking of their belongings can reduce the chancethat it will be misplaced. Housekeeping & Laundry Policy and Procedure Manual Page 27 of 28 2000-2005 Vista Senior Living, Inc.All Rights Reserved Initial here after reading all of the TenantServices Notes referenced on this page.

HOUSEKEEPING SUPPLIES AND EQUIPMENTPOLICY: Maintain an adequate amount of housekeeping supplies both in the housekeepingcloset and on the housekeeping cart to facilitate the efficient provision of housekeeping services. PROCEDURES: 1.At the beginning of each work day, housekeeping staff should inventory the housekeepingcart(s) to ensure the following items are stocked:

Vacuum

Mop bucket

Wet mop

Broom and dust pan

Bag of cleaning and drying rags

Toilet bowl brush, caddy and cleaner

Air freshener

Window/glass cleaner

All purpose cleaner

Disinfectant cleaner

Dusting spray

Carpet spot remover

Plastic bag for soiled cleaning/drying rags

Rubber gloves

Plastic trash can liners

Paper towels (to restock tenants supplies when needed)

Liquid soap (to refill tenant dispensers)

Feather duster 2.Each housekeeping staff person is responsible for re-stocking and organizing thehousekeeping cart at the end of the work day. 3. Take an inventory of housekeeping supplies on a regular basis to ensure an adequate supplyof all needed products at all times. The housekeeper should notify the Administrator of anyneeded supplies. Housekeeping & Laundry Policy and Procedure Manual Page 28 of 28 2000-2005 Vista Senior Living, Inc.All Rights Reserved Housekeeping Manual

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COMMON AREA CLEANINGPOLICY :Maintain all common areas of the Community in a clean and sanitary manner. PROCEDURES: 1. Maintain a schedule of those housekeeping tasks to be provided on a routine basis in allcommon areas of the Community. Incorporate these tasks into staff task lists so that all staff members are familiar with the schedule.2.The following are guidelines for the frequency and type of common area cleaning to be provided: Daily Vacuum carpets and pick up any clutter in all common areas (hallways, living /activity areas, dining room, etc.).Clean public (and staff) bathrooms clean the sink, toilet, and mirror; sweep/mopthe floor; re-fill toilet paper and paper towels if needed. Clean all condiment containers on dining room tables.Clean the sink/counter and sweep/mop the floor in the medication room.Pick up and clean mats in the kitchen; sweep/mop the floor; replace the mats.Sweep the front porch area; clean glass in the front door (if applicable). 3 x Week Dust furniture, pictures and windowsills in all common areas (e.g., living room,T.V. room, activity room, etc.):Dust dining room chairs and table bases.Clean the whirlpool room (the tub, tub door, sink, toilet, window sill); sweep/mopthe floor.Wipe the washers, dryers, and windowsills in the laundry room; sweep/mop thefloor; disinfect the hopper; clean sinks; clean dust and lint from behind the dryers.Clean the sink, counter, table, and window in the staff lounge; sweep/mop thefloor.Clean the sink, counter, and chairs in the beauty / barber shop; sweep and mop thefloor. Housekeeping & Laundry Policy and Procedure Manual Page 24 of 28 2000-2005 Vista Senior Living, Inc.All Rights Reserved

Sweep and mop the floor in the housekeeping closet(s) and storage area(s);straighten supplies if needed. 2 x Year

Clean all windows (inside and outside)3.If use of an area results in spots, dirt, lint, etc. on the floor/carpet/furniture, clean the area assoon as possible after noticing the problem. 4. Typically, common area carpets are extracted or cleaned by an outside service every sixmonths (or more often if needed). Housekeeping & Laundry Policy and Procedure Manual Page 25 of 28 2000-2005 Vista Senior Living, Inc.All Rights Reserved

USE OF LINENSPOLICY: Linens should be available at the Community for use by tenants if needed. PROCEDURE: 1. Maintain at least two sets of linens (i.e., sheets, pillowcases, and towels) for use by tenants, if needed. If a tenant needs to use the emergency linens, document the use in the tenantsService Notes. 2. Use the emergency linens for limited amounts of time only. Assist the tenant in securinghis/her own linens if needed. 3. Notify the Administrator of an inadequate supply of emergency linens, or if the linens aremissing or torn. Housekeeping & Laundry Policy and Procedure Manual Page 26 of 28 2000-2005 Vista Senior Living, Inc.All Rights Reserved

LOST AND FOUNDPOLICY: Keep unmarked and unclaimed items in a designated lost and found area andmake efforts to locate the owner of the item(s). PROCEDURES :1.If an item is unmarked and unclaimed, set the item aside in the designated lost and foundarea (this area is usually located in the laundry room).2.Notify other staff members of the lost article by briefly describing the item in the Staff Communication Log. Example:

Date: 3/17/00 STAFF COMMUNICATION LOG DAY SHIFT: Found an unmarked blue knit dress in the laundry room. Placed in the lost and found. SWING SHIFT: NIGHT SHIFT: Staff Communication Log FM-Occupancy 112 3. Remind tenants as appropriate that the marking of their belongings can reduce the chancethat it will be misplaced. Housekeeping & Laundry Policy and Procedure Manual Page 27 of 28 2000-2005 Vista Senior Living, Inc.All Rights Reserved Initial here after reading all of the TenantServices Notes referenced on this page.

Housekeeping Manual

Sweep and mop the floor in the housekeeping closet(s) and storage area(s);straighten supplies if needed. 2 x Year Clean all windows (inside and outside)3.If use of an area results in spots, dirt, lint, etc. on the floor/carpet/furniture, clean the area assoon as possible after noticing the problem. 4. Typically, common area carpets are extracted or cleaned by an outside service every sixmonths (or more often if needed). Housekeeping & Laundry Policy and Procedure Manual Page 25 of 28 2000-2005 Vista Senior Living, Inc.All Rights Reserved

USE OF LINENSPOLICY: Linens should be available at the Community for use by tenants if needed. PROCEDURE:

1. Maintain at least two sets of linens (i.e., sheets, pillowcases, and towels) for use by tenants, if needed. If a tenant needs to use the emergency linens, document the use in the tenantsService Notes. 2. Use the emergency linens for limited amounts of time only. Assist the tenant in securinghis/her own linens if needed. 3. Notify the Administrator of an inadequate supply of emergency linens, or if the linens aremissing or torn. Housekeeping & Laundry Policy and Procedure Manual Page 26 of 28 2000-2005 Vista Senior Living, Inc.All Rights Reserved

LOST AND FOUNDPOLICY: Keep unmarked and unclaimed items in a designated lost and found area andmake efforts to locate the owner of the item(s). PROCEDURES :1.If an item is unmarked and unclaimed, set the item aside in the designated lost and foundarea (this area is usually located in the laundry room).2.Notify other staff members of the lost article by briefly describing the item in the Staff Communication Log. Example: Date: 3/17/00 STAFF COMMUNICATION LOG DAY SHIFT: Found an unmarked blue knit dress in the laundry room. Placed in the lost and found. SWING SHIFT: NIGHT SHIFT: Staff Communication Log FM-Occupancy 112 3. Remind tenants as appropriate that the marking of their belongings can reduce the chancethat it will be misplaced.

USE OF LINENSPOLICY: Linens should be available at the Community for use by tenants if needed. PROCEDURE: 1. Maintain at least two sets of linens (i.e., sheets, pillowcases, and towels) for use by tenants, if needed. If a tenant needs to use the emergency linens, document the use in the tenantsService Notes. 2. Use the emergency linens for limited amounts of time only. Assist the tenant in securinghis/her own linens if needed. 3. Notify the Administrator of an inadequate supply of emergency linens, or if the linens aremissing or torn. Housekeeping & Laundry Policy and Procedure Manual Page 26 of 28 2000-2005 Vista Senior Living, Inc.All Rights Reserved

LOST AND FOUNDPOLICY: Keep unmarked and unclaimed items in a designated lost and found area andmake efforts to locate the owner of the item(s). PROCEDURES :1.If an item is unmarked and unclaimed, set the item aside in the designated lost and foundarea (this area is usually located in the laundry room).2.Notify other staff members of the lost article by briefly describing the item in the Staff Communication Log. Example: Date: 3/17/00

STAFF COMMUNICATION LOG DAY SHIFT: Found an unmarked blue knit dress in the laundry room. Placed in the lost and found. SWING SHIFT: NIGHT SHIFT: Staff Communication Log FM-Occupancy 112 3. Remind tenants as appropriate that the marking of their belongings can reduce the chancethat it will be misplaced. Housekeeping & Laundry Policy and Procedure Manual Page 27 of 28 2000-2005 Vista Senior Living, Inc.All Rights Reserved Initial here after reading all of the TenantServices Notes referenced on this page.

HOUSEKEEPING SUPPLIES AND EQUIPMENTPOLICY: Maintain an adequate amount of housekeeping supplies both in the housekeepingcloset and on the housekeeping cart to facilitate the efficient provision of housekeeping services. PROCEDURES: 1.At the beginning of each work day, housekeeping staff should inventory the housekeepingcart(s) to ensure the following items are stocked:

Vacuum

Mop bucket

Wet mop

Broom and dust pan

Bag of cleaning and drying rags

Toilet bowl brush, caddy and cleaner

Air freshener

Window/glass cleaner

All purpose cleaner

Disinfectant cleaner

Dusting spray

Carpet spot remover

Plastic bag for soiled cleaning/drying rags

Rubber gloves

Plastic trash can liners

Paper towels (to restock tenants supplies when needed)

Liquid soap (to refill tenant dispensers)

Feather duster 2.Each housekeeping staff person is responsible for re-stocking and organizing thehousekeeping cart at the end of the work day.

3. Take an inventory of housekeeping supplies on a regular basis to ensure an adequate supplyof all needed products at all times. The housekeeper should notify the Administrator of anyneeded supplies. Housekeepin

USE OF LINENSPOLICY: Linens should be available at the Community for use by tenants if needed. PROCEDURE: 1. Maintain at least two sets of linens (i.e., sheets, pillowcases, and towels) for use by tenants, if needed. If a tenant needs to use the emergency linens, document the use in the tenantsService Notes. 2. Use the emergency linens for limited amounts of time only. Assist the tenant in securinghis/her own linens if needed. 3. Notify the Administrator of an inadequate supply of emergency linens, or if the linens aremissing or torn. Housekeeping & Laundry Policy and Procedure Manual Page 26 of 28 2000-2005 Vista Senior Living, Inc.All Rights Reserved

LOST AND FOUNDPOLICY: Keep unmarked and unclaimed items in a designated lost and found area andmake efforts to locate the owner of the item(s). PROCEDURES

:1.If an item is unmarked and unclaimed, set the item aside in the designated lost and foundarea (this area is usually located in the laundry room).2.Notify other staff members of the lost article by briefly describing the item in the Staff Communication Log. Example: Date: 3/17/00 STAFF COMMUNICATION LOG DAY SHIFT: Found an unmarked blue knit dress in the laundry room. Placed in the lost and found. SWING SHIFT: NIGHT SHIFT: Staff Communication Log FM-Occupancy 112 3. Remind tenants as appropriate that the marking of their belongings can reduce the chancethat it will be misplaced. Housekeeping & Laundry Policy and Procedure Manual Page 27 of 28 2000-2005 Vista Senior Living, Inc.All Rights Reserved Initial here after reading all of the TenantServices Notes referenced on this page.

HOUSEKEEPING SUPPLIES AND EQUIPMENTPOLICY: Maintain an adequate amount of housekeeping supplies both in the housekeepingcloset and on the housekeeping cart to facilitate the efficient provision of housekeeping services. PROCEDURES: 1.At the beginning of each work day, housekeeping staff should inventory the housekeepingcart(s) to ensure the following items are stocked:

Vacuum

Mop bucket

Wet mop

Broom and dust pan

Bag of cleaning and drying rags

Toilet bowl brush, caddy and cleaner

Air freshener

Window/glass cleaner

All purpose cleaner

Disinfectant cleaner

Dusting spray

Carpet spot remover

Plastic bag for soiled cleaning/drying rags

Rubber gloves

Plastic trash can liners

Paper towels (to restock tenants supplies when needed)

Liquid soap (to refill tenant dispensers)

Feather duster 2.Each housekeeping staff person is responsible for re-stocking and organizing thehousekeeping cart at the end of the work day. 3. Take an inventory of housekeeping supplies on a regular basis to ensure an adequate supplyof all needed products at all times. The housekeeper should notify the Administrator of anyneeded supplies. Housekeeping & Laundry Policy and Procedure Manual Page 28 of 28g & Laundry Policy and Procedure Manual Page 28 of 28