(CHAPTER 1-4)

MANAGEMENT INFORMATION SYSTEMS

INSTRUCTIONS TO THE CANDIDATES:

Please carefully read the following questions and circle/tick your correct answer in the answer sheet provided in this Study Guide. Give yourself time for rechecking after completion of test.

1.

Information is:

a.

the accumulation of raw data.

b. c. d. e.

the way we analyze problems. the best form of knowledge. Data shaped into meaningful form. Output that is returned to appropriate members of the organization, which allows them to correct future input.

2.

_______________________ systems depend on fixed definitions of data and procedures form collecting, storing disseminating, and using the data.

a.

Informal

b. Modern c. Traditional

d. Formal e. 3. Bureaucratic

Promoting the organizations products and services is a business function of

a.

manufacturing and production

b. finance c. human resources

d. sales and marketing e. accounting

4.

Information systems are _______________________ systems.

a.

behavioral

b. sociotechnical c. technical

d. optimizing e. 5. efficient

E-commerce and the use of Internet technology are driving the move toward:

a.

new tax laws.

b. fiber-optic networks worldwide. c. multinational organizations.

d. satellite communications systems. e. 6. digital firms.

The power of computer hardware and software has grown much more rapidly than:

a.

the ability of organizations to purchase the technology

b. the ability of organizations to apply and use the technology c. worldwide internet usage

d. governments can control e. 7. telecommunications technologies

Information systems are an outcome of culture, politics, work flows, standard operating procedures and.

a.

computer professionals.

b. organizational structure c. economic need.

d. the internet e. 8. telecommunications requirements

Integrating systems for different organizational levels and functions to freely exchange information:

a.

is not a requirement of the digital firm.

b. will require the use of the mainframe system. c. can be technologically difficult and costly.

d. has always been part of bureaucratic policy. e. does not require the managers be retrained.

9.

Market research and pricing are functions of

a.

finance/accounting systems.

b. human resources systems c. manufacturing/production systems

d. sales marketing systems e. decision support systems

10. The interaction between information technology and organizations is very complex and is influenced by a great many mediating factors, including the organization structure, standard operating procedures, politics, culture, management decisions and:

a.

the surrounding environment.

b. the economic basis of the company c. the availability of trained employers

d. the cash flow within the company e. the microeconomic definition of the specific organization

11. One reason Detroit automakers have between slow to adopt Japanese mass-production method is that:

a. they cannot change the design of their manufacturing plants. b. they have difficulty in changing standard operating procedures. c. U.S workers are much more highly paid d. U.S workers do not adapt well to the Japanese procedures. e. such changes have not been necessary. 12. One way in which the organization affects information technology is through the
decisions that it makes about:

a. b.

how often equipment will be replaced. whether computer expenditures are considered to be capital expenditures, or not.

c. d.

who will design, build, and maintain the organizations IT infrastructure. how much influence company culture will have on technological decisions.

e.

the formal organizational unit or function responsible for technology services.

13. In the early years, the information systems group was composed mostly of:

a. b. c. d. e.

systems analysts. mid-level managers. end users. clerical workers. programmers.

14. According to the Mintzberg model of management, decisional roles are:

a.

where managers initiate activities, handle disturbances, allocate resources, and negotiate conflict.

b. c.

where managers act as figureheads and leaders for the organization. where managers act as a liaison, disseminating and allocating resources.

d.

the expectations of the activities that managers should perform in an

organization. e. where managers act as the nerve centers of their organizations, receiving and disseminating critical facts.

15. The ______________________ model is the model used to describe the interaction of external influences, specifically threats and opportunities, that affect an organizations strategy and ability to compete.

a. b. c. d. e.

network economics competitive forces strategic transitions environmental conditions interactive economics

16. Digital firms require:

a. b. c.

massive computer capacities. deep pockets. new organizational designs and management processes.

d. e.

exceptionally flexible transaction processing systems. networks that bypass traditional distribution channels.

17. New levels of richness and reach are enabled on the Internet by _____________

a. b. c. d.

the explosion of connectivity. easier coordination of function. the dissemination of standards. a and c

e.

b and c

18. Yahoo! is an example of:

a. b. c. d. e.

a search engine. a portal. a Web browser. a syndicator. a directory.

19. Members of the organization use intranets to create:

a. b. c. d. e.

a collaborative environment. new services for customers. a supply chain. an organization requiring fewer middle managers. better operations control.

20. Companies pursuing electronic commerce must be especially vigilant about:

a. b. c.

maintaining updated transaction files. establishing a well-designed Web site. maintaining a shopping cart and online credit transactions.

d. e.

establishing trust, security, and consumer privacy. constantly updating their business plan.

21. An example of Web-based supply chain management is:

a.

the use of intranet collaboration tools for contact management, discussion forums, document management, and calendars.

b. c.

the ability to monitor un-invoiced income or outstanding debt each day. the provision of data on quality measurements, such as defects and rejects, as well as maintenance and training schedules.

d.

allowing employees to manage their own health and pension benefits accounts.

e.

using a Web-based forecast to maximize the profitability of shelf space for the companys products.

22

Internet-based systems are more vulnerable to penetration by outsiders than private networks because:

a. so many people see each message. b. most Internet companies do not have adequate firewalls. c. the Internet was designed as an open environment. d. a computer in the home environment is insecure. e. it is international.

23

Manufacturing and production data from disparate systems can coordinate manufacturing and production processes using the common platform created by:

a. Internet technology. b. supply chain logistics. c. extranets. d. intranets. e. telecommunications systems.

24

The _________________________ environment for electronic commerce has not been fully established.

a. linguistic b. coding c. satellite d. legal and regulatory e. administrative and merchandising

25

Many virtual storefront organizations do not provide finances in the business plan to provide for:

a. new telecommunications lines. b. additional shipping expenses and skilled Web staff. c. the necessary software. d. the unexpected increase in orders. e. the consulting expenses connected with an ISP.