Glenda Clark, MBA, PMP, CSM Project Manager/Senior Business Analyst

San Francisco Bay Area www.linkedin.com/in/glendaclark 408-507-5847 gleclark@gmail.com

Project manager delivery award for a delivering a complex project that transformed paper documentation to digital format for technical writers, delivery of actionable 277 EDI billing messages in response to claims requests, and design and delivery of training to nontechnical business users. Business analysis experience includes: business requirements documents (BRD), feasibility study, Request for Proposal (or RFP) and prototypes. Project manager experience includes managing software projects for Northrop Grumman, Siemens, Inc. Extreme Networks, Apple, Inc. and Stanford University. CORE COMPETENCIES Tools: MS Project, Excel, PowerPoint, Visio, Oracle, Waterfall SDLC, Agile/Scrum SDLC training Software: Access, Visual Basic, VBA, SAP R3 ABAP, Oracle SQL, Java and HTML5 CMS: Joomla, Wordpress HIGHLIGHTS Planned and led $750,000 EDI Healthcare payment project. Delivery of actionable 277 EDI billing messages to six regions to reconcile outstanding regional billing issues. Award for leading the design and implementation of a complex custom in-house paperless software system. Project resulted in significant reduction of paper documents for vehicle repairs and aircraft pilot training simulation documentation Technical Data users. Award for leading the deployment of complex VLAN data center project. Project successfully allowed California Administrative Office of the Courts to convert counties to virtual local area networks. Implemented SAP/R3 ERP modules: Finance, Purchasing, and Project systems. Built custom ABAP reports and custom Data Warehouse interface. Developed and implemented end user training. Created SAP business user training sessions to support SAP/R3 deployment. Created brown bag lunch training in Excel and Visual Basic for fellow co-workers, PROFESSIONAL BACKGROUND College Open Textbooks, San Jose, CA Senior Collaborative Manager 2013 present motivate 32 universities, businesses and volunteers to create affordable college textbooks sell sponsorships; donor management, volunteer management and grant management analyze Web page content usage: Google Analytics, surveys, meetings etc. learning Salesforce.com on force.com for nonprofits Tata Consultancy Services, Pleasanton, CA (SOW with Kaiser Permanente) Senior Project Manager 2011 2012 led staff of 25 professionals in delivery of actionable 277 EDI claims messages to reconcile outstanding regional billing issues managed Protected Health information (PHI) IT compliance projects facilitated weekly team face-to-face and WebEx meetings elicited business requirements

Obtained timely approval of key project documents: project plans, communication plan, test plan strategy and project schedules in Microsoft project consistent on time publishing of executive status reports, team minutes and tracks actions created SharePoint Project Management Information System (PMIS) document archive

Various contracts for companies Applied Materials and Apple Inc. Project Manager/Business Consultant 2008 2011 led delivery of bug fix releases and security software release updates facilitated global WebEx meetings managed the delivery of the project plans, test plans, and deployment plans oversight and monitoring of project tasks delivery, issues and risks published weekly executive status reports, team minutes and tracks actions created a SharePoint Project Management Information System (PMIS) to archive documents created Workday business requirements documentation, Visio Data Flow diagrams, design specifications and test scripts Siemens Inc, Newark, CA Senior Project Manager/Project Management Office 2006 2007 led cross-functional development and implementations for Bute County case management projects for the Administrative Office of the Courts into the Newark Data Center resolved problems with dissatisfied customers and staff documented customer requirements with Business Requirements Document (BRD) creation presented project status to customers management team created : Work Orders, Project Schedules (Project Server 2007) and risk management plans created and managed Project Plans, Action Item Lists, and Risk Mitigation Plans identified requirements gaps; managed project cost facilitated project kickoff meetings and team meetings led PMOs SharePoint Project Management Information System (PMIS) project Other Relevant Experience P G & E Contractor documented Managed ISTS Leadership Critical Hire Project SharePoint documents; status reporting Cisco Senior Data Analyst Contractor documented Repair Data Enablement processes and analyze repair data flows created requirements documentation for the repair data metrics reporting metrics reporting using Business Objects Matrix One, Inc. (now Enovia - Dassault Systems) Senior Implementation Consultant implemented online Product Lifecycle Management (PLM) software with high satisfaction SAP Labs, Inc. Senior Developer customized SAP/R3 Joint Venture Accounting Partner modules: design, development, requirement documentation and testing, Level 3 Help Desk Support Aerospace Corporation Senior Programmer/Analyst implemented SAP/R3 Project System, Purchasing and Finance with custom ABAP reports designed, development, requirement documentation and testing, Level 1 Help Desk Support EDUCATION / CERTIFICATIONS Master of Information Systems Management, Keller Graduate School of Management, Fremont

Bachelor of Arts, Psychology, University of Illinois Champaign/Urbana, IL Microsoft Certified Technical Specialist ( MCTS ) 2007; 2010 Certification in Technical Writing; Certified Sun Java Programmer Certified Project Management Professional (PMP) ; Certified Scum Master Scrum Alliance ITIL V3 Service Management Foundations Certification