Understanding Microsoft®

Outlook® 2002 Improvements

White Paper

Published: July 2001

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Table of Contents

Introduction............................................................................................... ............1

Enhanced E-Mail Security................................................................................... ......1

General Usability Improvements.......................................................... .....................3

Using Microsoft Word as the E-Mail Editor................................................. ..............3
Automatic Completion of E-Mail Addresses............................... ..............................3
Preview Pane........................................................................................... ...........3
Storing Documents with Exchange 2000 ........................................................... .....3
Mailbox Size Mangement............................................................................. .........5

Improvements to Workflow Support................................................... .......................6

Routing and Merging Files....................................................... .............................6
Using the Built-in Review Cycle.................................................... .........................8

Calendaring Enhancements......................................................................... .............9

Calendar Coloring..................................................................................... .........10
Propose New Time.................................................................................. ...........10
Group Schedules.............................................................................. .................11
Unified Reminder Window....................................................................... ............13
Free and Busy Information Sharing............................................................. .........13

Instant Messaging Integration..................................................... ...........................14

Remote Usage Improvements........................................................................... ......15

Improved Online Performance................................................................ .............15
Improved Offline Performance..................................................................... ........16
Understanding Microsoft Outlook 2002
Improvements
White Paper
Published: July 2001

For the latest information, please see http://www.microsoft.com/exchange/

Introduction
Microsoft® Outlook® version 2002 includes improvements for Microsoft
Exchange 2000 Server customers in the following areas:

• E-mail security

• General usability

• Workflow

• Calendaring

• Instant Messaging

• Online performance

• Offline synchronization
The following pages discuss these improvements in detail.

Enhanced E-Mail Security

In response to recent e-mail-based virus attacks, Outlook 2002 now features a
built-in e-mail screening function that protects your computer and network from
virus attacks.
The e-mail screening function protects you in two ways. First, it screens all
incoming and outgoing messages for potentially harmful attachments, such as
.vbs files, which might be carrying virus code. The screening function then
blocks access to these unsafe attachments (Figure 1).
Figure 1 Notification that Outlook 2002 blocked access to an unsafe e-mail
message

Second, the e-mail security feature notifies you when a program other than
Outlook 2002 attempts to access your address book. This protection is vital
because many viruses that are spread through e-mail use the Outlook address
book to propagate themselves. If Outlook 2002 detects that another program is
attempting to access the address book, the following warning dialog box appears
(Figure 2).

Figure 2 Warning that a program is attempting to access information from the

Outlook address book

You can either allow or deny the program access to your address book. If you
know that another program needs to access the address book, and you trust that
program (for example, if you use Microsoft Word to e-mail a document), you
should allow that program access. To allow access, in the warning dialog box,
click Yes. You can also set a limit on the length of time a program can have
access to your address book. To allow access for a limited time, select the Allow
access for check box, click the length of time in the Allow access for list, and
then click Yes.
If the warning appears unexpectedly, you should deny that program access. To
deny the program access, click No, and then alert an administrator about the
possible virus.
For more information about Outlook 2002 security, see
http://www.microsoft.com/office/IT/solutions/default.htm.

Understanding Microsoft Outlook 2002 Improvements 2

General Usability Improvements
Outlook 2002 includes the following improvements over previous versions of
Outlook:
• Microsoft Word is the default e-mail editor
• Automatic completion of e-mail addresses
• Preview pane enhancements
• Improved document storing features
• Mailbox size management

Using Microsoft Word as the E-Mail Editor

Outlook 2002 uses Word as the default e-mail editor and HTML as the default
e-mail format. It is now easier to take advantage of the rich text editing features
available in Word from within Outlook 2002. Increased performance, increased
stability, and a consistent user interface between Outlook 2002 and Word are a
few of the major improvements to using Word as the e-mail editor.

Automatic Completion of E-Mail Addresses

When you start to type e-mail addresses in the To, Cc, or Bcc boxes,
Outlook 2002 automatically completes the addresses if you have typed the
addresses before. This feature works whether you use Word or Outlook 2002 as
the e-mail editor.

Preview Pane
In Outlook 2002, the preview pane now includes the following improvements:

• Address properties can be displayed from the preview pane. To display

address properties, double-click the address on the preview pane bar.

• The InfoBar, previously available only in e-mail messages and

appointment windows, is now available in the preview pane. You no
longer need to open the message or appointment to see information
displayed on the InfoBar, such as when you replied to a message.

• The preview pane has a new field that displays attachments. To open an
attachment from the preview pane, double-click the attachment’s icon
on the preview pane header.

• The Accept and Decline buttons appear on the preview pane header
when you receive a meeting request. You no longer need to open the
meeting request to accept or decline it.

Storing Documents with Exchange 2000

Outlook 2002 includes features that enhance and complement other Microsoft
Office XP applications (such as Word or Excel), which makes it easier to use
Exchange as a centralized repository for Office XP documents. Office XP users

Understanding Microsoft Outlook 2002 Improvements 3

can use the same Outlook 2002 tools they use for their e-mail, calendar, and
contacts to view, sort, search, and manage shared and personal documents.

Using Custom Document Properties

When you use Exchange to store Office XP documents and other document
types, such as MIME-encoded messages, you (or any other user of the same
Exchange server) can use Outlook 2002 to search, view, and index the
documents according to their properties. In addition to the default properties,
you can set custom properties such as document author, workflow recipient, or
description. You can store any number of properties for each item, and the set of
properties can be different for each item. These properties provide powerful
opportunities to view, index, search, and organize information.

Using Full-Text Indexing and Search Features

In Outlook 2002, you can take full advantage of the full-text indexing and search
features of Exchange. You can use the same Outlook search interface to which
you are accustomed, but the queries run at a significantly faster rate.
Furthermore, when you conduct a search, the query finds matching content from
contacts, tasks, calendar items, collaboration data, e-mail messages, documents
attached to e-mail messages, and stand-alone documents, rather than only from
messages.

Understanding Microsoft Outlook 2002 Improvements 4

Mailbox Size Mangement
Mailbox cleanup is the process of moving old or oversized items from your Inbox
(or other server-based folders) to archive files to free up space in your mailbox.
In Outlook 2002, mailbox cleanup is simplified with the addition of the Mailbox
Cleanup dialog box (Figure 3). To access Mailbox Cleanup, on the
Outlook 2002 toolbar, click Tools, and then click Mailbox Cleanup.

Figure 3 The Mailbox Cleanup dialog box

You can perform the following tasks within Mailbox Cleanup to free up space in
your mailbox:

• To determine the size (in kilobytes) of your mailbox, in the top pane of
Mailbox Cleanup, click Click here.

• To find items older than a specified number of days or items that are
larger than a specified number of kilobytes, click the appropriate option,
type a date or a file size, and then click Find.

• To move old items to the archive file, click AutoArchive.

• To permanently delete items from the deleted items folder, click Empty.
To see the size of your deleted items folder, in the bottom pane of
Mailbox Cleanup, click Click here.

Understanding Microsoft Outlook 2002 Improvements 5

Improvements to Workflow Support
Outlook 2002 adds features to other Office XP applications, such as Word, Excel,
and Microsoft PowerPoint®, so that these applications can more efficiently
support workflow processes. Workflow processes are processes that require
several people to collaborate on a file, usually working in a specified sequence.
The following review cycle is an example of a workflow process:

1. The author, who is also the document owner, distributes a document to a set
of reviewers.

2. In turn, each reviewer comments on the document and then forwards it to

the next reviewer. The last reviewer returns the document, with all
comments, to the owner.

3. The owner incorporates the reviewers’ comments into the original document.
Because of the functionality of Outlook 2002, Office XP applications include
commands that you, as the document owner, can use to automate the routing
process. You can take two approaches to routing files:

• Standard file routing and merging This method is similar to

features available in previous versions of Office. With this method, you
use the Send To Routing Recipient command to send the file out.
When you receive responses from your reviewers, you use the
Compare and Merge Documents command to merge the new
versions of the file with the original version.

• The built-in review cycle This method is new in Office XP. With this
method, you use the Send To Mail Recipient (for Review) command
to send the file out. When you receive responses from your reviewers,
the Office application automatically prompts you to merge the new
versions of the file with the original version.

Routing and Merging Files

Outlook 2002 adds features to Office XP applications so you can route
documents, spreadsheets, and presentations to a selected list of recipients for
review. You can specify that the file is sent to each recipient in turn, or that the
document is sent to all recipients simultaneously. After all the recipients review
your document, you can merge the revised document with the original, and track
all the changes.

Routing a File to One or More Recipients

When you use the standard routing feature to route a file, Outlook 2002
attaches the file to an e-mail message. You can send that message to all of your
reviewers at the same time, or to one reviewer at a time (in a specified
sequence).
To route a file using standard routing

1. In Word, Excel, or PowerPoint, open the file you want to route.

2. On the File menu, point to Send To, and then click Routing Recipient.

3. To select recipients, in Routing Slip, click Address (Figure 4).

Understanding Microsoft Outlook 2002 Improvements 6

 Figure 4 The Routing Slip dialog box

4. In Address Book, in the Type name or Select from List box, enter a
name, and then click To. Repeat this step for each additional recipient, and
then click OK.

Tip To change the order in which recipients receive the file, in the To
list, click the name you want to move up or down in the list, and then
click the appropriate Move arrow.

5. In the Subject and Message text boxes, type a subject and message about
the file you want to route.

6. If you want the recipients to receive the file in a specific sequence, in Route
to recipients, click One after another. If you want all of the recipients to
receive the file simultaneously, click All at once.

Note If you route a file to a group alias, all members of that group
alias receive the file simultaneously, even if you click One after
another, because members of a group alias are considered one
recipient. To route a file to members of a group alias one after another,
route it to the individual members instead of to the group alias.

7. If you want the file to be returned after the recipients have reviewed it,
select the Return when done check box. If you want to keep track of the
status of the document, select the Track status check box.

Understanding Microsoft Outlook 2002 Improvements 7

8. If you want to secure the document so that recipients cannot change certain
types of information, in the Protect for list, click the type of information you
want to secure.

9. Do one of the following:

• To route the file, click Route.

• To close Routing Slip without routing the file, click Add Slip.

• To route the file at a later time, open the file, and then, on the File
menu, point to Send To, and then click Next Routing Recipient.

Comparing and Merging Files

When all routed versions of the file are returned to you, you can merge
comments and revisions from multiple reviewers with the original file. Any
differences between the revised versions and the original file appear as tracked
changes, which you can accept or reject.

Note To ensure the best possible merge results, on the Tools menu,
click Options. In Options, on the Security tab, select the Store
random number to improve merge accuracy check box.
To compare and merge the revised version of a document with the
original

1. In Word, Excel, or PowerPoint, open the revised file that you originally sent to
others for review.

2. On the Tools menu, click Compare and Merge Documents.

3. In Compare and Merge Documents, click the original document, click the
Merge arrow, and then perform one of the following actions:

• To display the results of the comparison in the original document, click

Merge.

• To display the results of the comparison in the revised document that is

currently open, click Merge into current document.

• To display the results of the comparison in a new file, click Merge into
new document.

Using the Built-in Review Cycle

The built-in review cycle, which you start with the Send To Mail Recipient (for
Review) command, differs in three main respects from the standard routing
method.
First, instead of automatically attaching the file to an e-mail message,
Outlook 2002 creates a review request form that contains the following
information:

• A link, an attachment, or both a link and an attachment to the file. Use

a link if you want all of the reviewers to review the same centrally-
stored file. Use an attachment if you want each reviewer to have a copy
of the file.

Understanding Microsoft Outlook 2002 Improvements 8

• A follow-up flag.

• Message text for the reviewer. This text varies depending on the
location of the file.
Second, Outlook 2002 automatically sends this message to all of the reviewers
simultaneously. The option to send the message to reviewers in a specific
sequence is not available.
Third, when you open the reviewed file or files, the Office application prompts
you to merge the changes with the original document. You do not need to use
the Compare and Merge Documents command (although, if you want to
merge an additional version at a later date, you can use Compare and Merge
Documents for that purpose).
To send a file for review

1. In Word, Excel, or PowerPoint, on the File menu, point to Send To, and then
click Mail Recipient (for Review).

2. Outlook 2002 automatically attaches the file to an outgoing e-mail message.

3. Type the reviewers’ addresses, as well as subject and message text, and then
click Send. Outlook 2002 simultaneously sends the e-mail message to all
reviewers.

Note As each reviewer reviews the document, the appropriate

reviewing tools are turned on automatically. After each reviewer finishes
revising the document, he or she clicks Reply with changes to return
the document to you.

4. When you receive revised files from the reviewers, you are automatically
prompted to merge changes. After you merge the files, use the reviewing
tools to accept or reject changes.

5. After you receive all feedback from the reviewers, or after you decide to no
longer accept feedback, use the End Review button to end the review cycle.

If you later decide that you want to merge additional changes into the
file, you can do so using the Compare and Merge feature.

Calendaring Enhancements
Outlook 2002 includes calendaring enhancements in the following areas:
• Coloring
• Proposing new meeting times
• Group scheduling
• Reminder windows
• Free and busy information sharing

Understanding Microsoft Outlook 2002 Improvements 9

Calendar Coloring
Outlook 2002 now allows you to color calendar items so you can enhance the
organization of your appointments and meetings.
To color an appointment or meeting

1. In Outlook 2002, click Calendar.

2. Right-click an appointment or meeting, point to Label, and then click a color

in the list.
To color a recurring appointment or meeting

1. Click Calendar.

2. Double-click an appointment or meeting to open it.

3. In Open Recurring Item, click Open the series, and then click OK.

4. Click Label, and then, in the list, click a color.

5. Click Save and Close.

To color appointments and meetings automatically

1. Click Calendar.

2. Right-click anywhere in the calendar window, and then click Automatic

Formatting.

3. In Automatic Formatting, click Add, and then type a name for the rule in
the Name box.

4. In the Label list, click a color.

5. To specify the conditions under which the color is applied, click Condition.

Note To remove a color from an appointment or meeting, right-click

an appointment or meeting, point to Label, and then click None.

Propose New Time

If you receive a meeting request that conflicts with your schedule, you can
propose a new meeting time to the meeting organizer rather than declining the
request. Furthermore, if you and the other attendees are supported by
Exchange, you can view the free and busy times of each attendee before you
submit the new meeting time.
To propose a new time for a meeting

1. In Outlook 2002, click Calendar or Inbox.

2. Double-click an appointment or meeting request to open it.

3. In the meeting request window, click Propose New Time (Figure 5).

Understanding Microsoft Outlook 2002 Improvements 10

 Figure 5 The Propose New Time button in a meeting request.

4. Click a new time when all invitees are available, or click AutoPick Next to
automatically find the next available free time for all invitees.

5. Click Propose Time.

6. In the message window, type any message text you want to include, and
then click Send.
Whenever you propose a new time for a meeting, the proposal is sent with a
default message that states you tentatively accept the meeting. However, you
can change this default message to state that you accept or decline the meeting
request.
To change the default message

1. In Outlook 2002, on the Tools menu, click Options.

2. In Options, on the Preferences tab, click Calendar Options.

3. In Calendar Options, in the Use this response when you propose new
meeting times list, click Tentative, Accept, or Decline, and then click OK.

Group Schedules
In Outlook 2002, you can save multiple group calendars for quick and easy
access to your team or conference room schedules.
You can view the free and busy times of your group, as well as send e-mail
messages to or set up appointments with your group.
To access group schedules

1. In Outlook 2002, click Calendar.

2. On the toolbar, click Schedules.

Understanding Microsoft Outlook 2002 Improvements 11

After you click Schedules, the Group Schedules dialog box opens. In Group
Schedules, you can create a new group schedule, view an existing group
schedule, or delete an existing group schedule.
To create a new group schedule

1. In Group Schedules, click New.

2. In Create New Group Schedule, type a name for the new group schedule,
and then click OK to open the new group schedule window (Figure 6).

Figure 6 Group schedule window for UE Group

3. To add group members, click Add Others, and then click either Add from
Address Book or Add Public Folder.

4. Select the member names or the public folders you want, and then click OK.

5. In the new group schedule window, click Save and Close.

To view an existing group schedule

• In Group Schedules, click the group schedule you want to view, and
then click Open.
To delete an existing group schedule

• In Group Schedules, click the group schedule you want to delete, and
then click Delete.

Understanding Microsoft Outlook 2002 Improvements 12

Unified Reminder Window
In previous versions of Outlook, separate Reminder windows would appear on
your desktop, often taking up valuable space. To solve this problem,
Outlook 2002 features a Unified Reminder window (Figure 7) that displays all of
your reminders in one dialog box. You can dismiss them all at the same time or
manage each reminder individually.

Figure 7 Reminder window displaying three reminders

Free and Busy Information Sharing

In Outlook 2002, you can share free and busy information with others over the
Internet. This feature makes it easy for you to schedule meetings with
Outlook 2002 users who do not share an Exchange server.
Regardless of how you publish your free and busy times, you can change how
often Microsoft Outlook publishes this information and for what period of time.
To specify how and where Outlook publishes your free and busy times

1. On the Tools menu, click Options, and then click Calendar Options.

2. In Calendar options, click Free/Busy Options.

3. To specify how often Microsoft Outlook automatically updates your free and
busy information on your e-mail server, enter a number in the Update
free/busy information on the server every x minutes box.

4. To specify how many months of free and busy data are available on the
server, enter a number in the Publish x month(s) of Calendar free/busy
information on the server box. You can publish up to 36 months of free
and busy schedule information.

5. In the Publish at my location box, type the name of the server where you
store your free and busy information.

Understanding Microsoft Outlook 2002 Improvements 13

 Note The name you specify, such as
file://computername/public/name.vfb, can include FTP, HTTP, or file
URLs.
Now, anyone to whom you give the location or who acquires the location through
other means can access your free and busy times.

Instant Messaging Integration

Note To use the Instant Messaging features of Outlook 2002, you
must install MSN® Messenger 3.5 or later.
When you use Outlook 2002 to open a contact card or view an e-mail message
in the preview pane, you can identify whether that person is online. You can
then immediately start an MSN Messenger session from within Outlook 2002.
This feature is active by default.
When you read an e-mail message sent by an Instant Messaging contact who is
online, Outlook 2002 displays the contact’s status on the InfoBar in the preview
pane (Figure 8).

Figure 8 E-mail message that includes the sender’s online status

You can also store a contact’s Instant Messaging address within that contact’s
properties (specifically, in the IM Address text box). For more information about
setting properties for contacts, see Microsoft Outlook 2002 online
documentation. When you send e-mail messages to or read e-mail messages
from users outside your network, Outlook 2002 determines if that person is
online at that moment. As a result, you may encounter long delays in the time it
takes to look up that person. To avoid these delays, shut down Instant
Messaging in Outlook 2002 (shutting down Instant Messaging does not shut
down MSN Messenger). When you shut down Instant Messaging, you cannot
send an instant message to a contact directly from an e-mail message he or she
sent or from an e-mail message you are currently sending. Therefore, the
following message is no longer displayed within the e-mail message: "<contact’s
name> is online. Click here to send an instant message."
To turn Instant Messaging on or off in Outlook 2002

1. In Outlook 2002, on the Tools menu, click Options.

2. In Options, click Other.

3. On the Other tab, the Enable Instant Messaging in Microsoft Outlook

check box is selected by default. To turn this feature off, clear the check box.

Understanding Microsoft Outlook 2002 Improvements 14

Remote Usage Improvements
If you use Outlook 2002 to dial in to a remote computer running Exchange 2000
Server (for example, if you dial in to a corporate network from your home
computer), you will notice several performance improvements over previous
versions of Outlook.

Improved Online Performance

Outlook 2002 now integrates sending, receiving, and offline synchronization
functions into a single send and receive feature. Depending on whether you are
online or offline, you can perform the following tasks to use connection time and
bandwidth more efficiently:

• Preconfigure send and receive tasks to perform independently of other

normal background send and receive tasks.

• Easily turn off or turn on all background send and receive tasks without
changing the offline state.

• Easily send and receive e-mail using multiple accounts, and configure
accounts to use different Dial-Up Networking settings.

• Easily send and receive e-mail using multiple folders (not just the
Inbox).
For more information about these options, see the Microsoft Outlook 2002 online
documentation.
When a send and receive task takes a noticeable amount of time, Outlook
displays an improved progress dialog box. This dialog box provides more detailed
information about send and receive operations than was available in previous
versions of Outlook. The following sections describe additional improvements to
send and receive performance within Outlook 2002.

Fewer Exchange 2000 Remote Procedure Calls (RPCs)

Results of load testing indicate that the use of Outlook 2002 produces 17
percent fewer Exchange remote procedure calls (RPCs) than previous versions of
Outlook in the same online usage scenarios. Outlook uses RPCs to retrieve data
from or send data to Exchange.

Less Data Transmitted to the Exchange 2000 Server

Test results indicate that Outlook 2002 transmits and receives 20 percent fewer
bytes to and from Exchange than previous versions of Outlook in the same
online usage scenarios.

Fewer Delays
If Outlook 2002 cannot immediately complete an RPC, it notifies you of the
delay. The Requesting data from Microsoft Exchange Server dialog box
(Figure 9) displays the progress of the RPC, and provides you with the option of
canceling the call. For example, if Outlook 2002 cannot contact Exchange, you
can cancel the call and try again later.

Understanding Microsoft Outlook 2002 Improvements 15

Figure 9 The Requesting data from Microsoft Exchange Server dialog box

To wait for the call to complete, minimize the dialog box and continue to work in
Outlook 2002. Continuing to work in Outlook was not possible in earlier versions
of Outlook. If you do not want the Requesting data from Microsoft Exchange
Server dialog box to interrupt your work, select the Always minimize this
message when a delay occurs check box.

Improved Offline Performance

If you frequently contact the Exchange server over a slow connection, you can
specify that Outlook 2002 never synchronize automatically during an online
session (for more information, see “Send and Receive Groups” later in this
document). This feature is particularly useful if you have Inbox rules set up that
direct messages sent on high-volume distribution lists into Inbox folders that are
not selected for local synchronization. You can now manage these folders without
experiencing delays caused by unwanted automatic synchronization. The
following sections describe additional improvements to offline performance
within Outlook 2002.

Faster Offline Synchronization Over a Slow Connection

Outlook 2002 uses larger packets for MAPI synchronization than were used in
previous versions of Outlook. Outlook 2002 synchronization speeds for Post
Office Protocol version 3 (POP3) and MAPI are approximately the same.

Send and Receive Groups

Send and receive groups contain one or more of the e-mail accounts set up in
Outlook 2002. You can specify different functions for each group, such as the
frequency with which Outlook 2002 connects to the server to send and receive
messages, or how messages are processed when Outlook 2002 is online or
offline.
Send and receive groups can contain any combination of Exchange, POP3, IMAP,
and HTTP mail accounts, in addition to accounts from any other supported server
types.
With send and receive groups, you can specify:

• Whether an account is included when sending and receiving mail.

• Whether mail is sent, received, or both, from an account.

Understanding Microsoft Outlook 2002 Improvements 16

• Whether attachments are downloaded.

• Size limits on messages to be downloaded.

• Folders to include when sending and receiving.

• Whether only headers for new messages are downloaded.

• Different online and offline settings for Outlook 2002.

• Filters and rules for all folders when you work offline.
To configure a send and receive group

Note The following procedure is an example that illustrates how to set

up a send and receive group for synchronizing mailbox information
while connected to an Exchange server using an analog 56 Kbps
connection. For more information about configuring send and receive
groups, see “Use Send and Receive Groups” in Outlook 2002 online
documentation.

1. In Outlook 2002, on the Tools menu, point to Send/Receive Settings, and

click Define Send/Receive Groups.

2. In Send/Receive Groups, click New.

3. In Send/Receive Group Name, type the name of the new send and receive
group, and then click OK (Figure 10).

Figure 10 The Send/Receive Group Name dialog box

4. In Send/Receive Settings, on the Accounts bar, click Microsoft

Exchange Server (or your primary e-mail account, if that account has a
different name).

5. Select the Include account in this send/receive group check box.

6. In the list of folders, click Calendar, and then click Filter Selected Folder.
If you have not set up an offline folder for Outlook 2002, you are prompted
to do so at this time.

7. In Filter, on the More Choices tab, select the Only items with check box,
and, in the Only items with list, click no attachments, and then click OK.

8. In Send/Receive Settings, in the list of folders, click Inbox, and then click
Filter Selected Folder.

9. In Filter, on the More Choices tab, select the Only items with check box,
and, in the Only items with list, click no attachments, and then click OK.

Understanding Microsoft Outlook 2002 Improvements 17

10. In Send/Receive Settings, select the Download offline address book
check box, and then click Address Book Settings.

11. In Offline Address Book, click No Details, and then click OK.

12. In Send/Receive Settings, click OK to return to the Send/Receive

Groups dialog box (Figure 11). Your new send and receive group appears in
the Group Name window.

Figure 11 The Send/Receive Groups dialog box

For more information: http://www.microsoft.com/exchange/

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