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ipQ TM

Performance Monitoring Solution

Service Assurance through QoE and QoS insight

ipQ TM Performance Monitoring Solution Service Assurance through QoE and QoS insight
ipQ TM Performance Monitoring Solution Service Assurance through QoE and QoS insight

ipQ TM

See your network through the eyes of your customers

The quest for fewer support calls, reduced churn rates and increased data revenues depends on delivering broadband quality that meets customer expectations.

Yet seeing a converged view of both subscriber QoE and core network QoS has been an elusive challenge – until now.

ipQ TM measures performance throughout the network and directly to the edge – smartphones, tablets and computers – to give you real-world insight on a virtually limitless scale.

Finally, you can see your network through the eyes of your customers.

insight on a virtually limitless scale. Finally, you can see your network through the eyes of

ipQ TM

insight on a virtually limitless scale. Finally, you can see your network through the eyes of
insight on a virtually limitless scale. Finally, you can see your network through the eyes of

ipQ

TM

Edge-to-Edge Monitoring

ipQ TM probes measure edge-to-edge performance from internet end points, throughout the core network and – critically – directly to subscriber devices.

Edge-to-Edge QoE Testing

– directly to subscriber devices. Edge-to-Edge QoE Testing Mesh Efficiently monitor enterprises and core networks
– directly to subscriber devices. Edge-to-Edge QoE Testing Mesh Efficiently monitor enterprises and core networks
– directly to subscriber devices. Edge-to-Edge QoE Testing Mesh Efficiently monitor enterprises and core networks
Mesh Efficiently monitor enterprises and core networks Access esting Peering & Backhaul Packet Core UE
Mesh
Efficiently
monitor
enterprises and
core networks
Access
esting
Peering &
Backhaul
Packet Core
UE
Turn thousands
of UE devices from
field engineers,
employees and
subscribers into
real-time test
probes
Internet
Last Mile
Backhaul
Packet Core
Peering & Internet
Last Mile Backhaul Packet Core Peering & Internet Public Endpoints Access Monitor Fixed, Mobile and WiFi

Public

Endpoints

Packet Core Peering & Internet Public Endpoints Access Monitor Fixed, Mobile and WiFi access Backhaul

Access Monitor Fixed, Mobile and WiFi access

Backhaul Understand middle mile bandwidth issues

Backbone Manage wholesale bandwidth, 3rd party suppliers and more

Internet See true edge-to-edge network performance in-country or to international peering points

ipQ

TM

Solution Architecture

Fully control performance monitoring and view the results anywhere an online connection is available.

Management

Management Platform

connection is available. Management Management Platform Data Collection Probes Core Network AT200 Edge AT100

Data Collection Probes

Data Collection Probes Core Network AT200 Edge AT100 Computers AT50 Tablets & Smartphones AT50M

Core Network AT200

Data Collection Probes Core Network AT200 Edge AT100 Computers AT50 Tablets & Smartphones AT50M

Edge AT100

Computers AT50

Data Collection Probes Core Network AT200 Edge AT100 Computers AT50 Tablets & Smartphones AT50M
Data Collection Probes Core Network AT200 Edge AT100 Computers AT50 Tablets & Smartphones AT50M

Tablets & Smartphones AT50M

Data Servers

Hosted or

Stand Alone

Smartphones AT50M Data Servers Hosted or Stand Alone Analysis Service Assurance & Analytics

Analysis

Analysis Service Assurance & Analytics Dashboards
Analysis Service Assurance & Analytics Dashboards

Service

Assurance

& Analytics

Dashboards

Analysis Service Assurance & Analytics Dashboards
Service Assurance & Analytics Dashboards ± Full control of test configurations, scheduling, probe

± Full control of test configurations, scheduling, probe management and alert thresholds

± Measure from the core and access points with the range of hardware probes and software test apps

± Recall vast amounts of test results quickly and on demand

± View historical trends, and test results with the QoE/QoS Analysis Dashboard

± See real-time customer-affecting faults with the the Service Assurance Dashboard

ipQ

TM

Service Assurance Dashboard

Your first point of reference for viewing real-time performance quality and alert notifications.

Click on any network path on the map to see the latest test results. Warnings
Click on any network
path on the map to
see the latest test
results. Warnings
and critical levels are
highlighted in the
table.
A dedicated window
instantly highlights
critical and warning
threshold breaches as
they happen.
critical and warning threshold breaches as they happen. All network paths are displayed on a map.

All network paths are displayed on a map. Amber lines indicate warnings. Red lines show where a quality threshold has been breached.

paths are displayed on a map. Amber lines indicate warnings. Red lines show where a quality

ipQ

TM

Analytics Dashboard

No other monitoring solution matches the power and flexibility of the ipQ TM Analytics Dashboard. Interactive maps, charts and graphs empower you to fully investigate the data collected from each probe.

you to fully investigate the data collected from each probe. Charts, Graphs, Tables – Instantly visualise
you to fully investigate the data collected from each probe. Charts, Graphs, Tables – Instantly visualise

Charts, Graphs, Tables – Instantly visualise performance results and drill down to find root causes of issues

Map – Geographical performance and coverage is displayed on colour-coded grid maps with drill-down capability

Filters – Quickly filter down a dataset to display only relevant data

Quickly filter down a dataset to display only relevant data Views – See each KPI in
Quickly filter down a dataset to display only relevant data Views – See each KPI in
Quickly filter down a dataset to display only relevant data Views – See each KPI in
Quickly filter down a dataset to display only relevant data Views – See each KPI in
Quickly filter down a dataset to display only relevant data Views – See each KPI in

Views – See each KPI in a ‘real-world’ context; by device type, access technology, location and more

relevant data Views – See each KPI in a ‘real-world’ context; by device type, access technology,
relevant data Views – See each KPI in a ‘real-world’ context; by device type, access technology,

ipQ

TM

Management Platform

Manage probes, configure all tests, control scheduling and set up reports

configure all tests, control scheduling and set up reports Full control over test configurations, probe assignment

Full control over test configurations, probe assignment and test scheduling is at your fingertips with the ipQ TM Management Platform. With remote access or scheduled upgrades, you can change the test profiles of any probe in the field.

you can change the test profiles of any probe in the field. Commission new probes from
you can change the test profiles of any probe in the field. Commission new probes from
you can change the test profiles of any probe in the field. Commission new probes from

Commission new probes from anywhere an on-line connection is available

new probes from anywhere an on-line connection is available Create endless test variations with unique test

Create endless test variations with unique test parameters

ipQ

TM

Data Collection Probes

The range of test apps and data collection probes lets you collect data from the edge, customer premises and the core network. All data collected uses the same test methodology to ensure results from any probe can be accurately compared and utilised. With the centralised management capability from the Management Platform, full control of ipQ TM ’s portfolio of probes is always at your fingertips, no matter where they are installed.

The AT50 Test App can be deployed to tens-of-thousands of PCs for comprehensive test coverage of a country or multi- site enterprise.

± Windows-based app

± Virtually unlimited scaling

± Fixed, WiFi or mobile tethered

± Fully brandable

± Fixed, WiFi or mobile tethered ± Fully brandable The AT50M Test App captures data performance,

The AT50M Test App captures data performance, radio coverage and geo-location information from Android and iOS –based smartphones.

± Active and passive testing

± Fully manage battery and data consumption

± Ideal for crowd source, drive, walk or dedicated probe testing

± Fully brandable

± Mobile and WiFi networks

testing ± Fully brandable ± Mobile and WiFi networks The AT100 Edge Probe offers a suite
testing ± Fully brandable ± Mobile and WiFi networks The AT100 Edge Probe offers a suite

The AT100 Edge Probe offers a suite of fundamental test measurements at a cost that allows it to scale practically for residential installation or to enterprises.

± Enterprise hub & spoke network test scenarios

± Residential CPE connection

± Easy installation

± Residential CPE connection ± Easy installation The AT200 Core Network / Mesh probe , with

The AT200 Core Network / Mesh probe, with ethernet connectivity, runs the full complement of tests to measure throughout an operator or enterprise network.

± AC / DC operation

± Remote access and management

± Virtually unlimited Mesh connections

± Service operator or multi-site enterprise

Remote access and management ± Virtually unlimited Mesh connections ± Service operator or multi-site enterprise

ipQ

TM

Measurements and Test Capabilities

ipQ TM has a suite of KPIs and application-based test capabilities with flexible parameter settings. Each measurement is taken in context of the time-of-day, device type, location and access technology/bearer type.

device type, location and access technology/bearer type. TCP Throughput Test speeds up to 1Gbps as a

TCP Throughput

Test speeds up to 1Gbps as a time-bounded (fixed duration) or byte bounded (fixed data size) test

± Validate traffic management control through port selection

± Fully test capacity with concurrent TCP connections

± Apply DSCP QoS marking to test traffic priority performance

± Configure lead-in time to allow for the impact of TCP slow- start

Latency

Understand latency to key peering points and/ or to gateways at the edge of your network

± Measure 2-way, round-trip latency either using an ICMP ping or a TCP 3-way handshake

± Test to any publically hosted server, or to a specific ipQ server

Web Browsing

Understand the time to load real web pages

± Specify the URLs from which the web page is requested

± Control the embedded content to be downloaded

± Simulate popular browsers through control of Threads per Domain

± Optionally by-pass any caches present in the network

VoIP

Assess VoIP quality using ITU-T G.107 E-model with a fixed rate UDP stream configured to simulate the traffic signature of VoIP

± Simulate a wide range of VoIP CODECs

± Measure UDP packet loss, jitter and network latency, with a MOS score

Gaming

Understand the performance of specific games with fixed rate UDP streams that simulate the traffic signatures of popular

online gaming services

± Measure delivered throughput, packet loss, jitter, packet delta as well as network round trip time

± See network performance by Game

ipQ

TM

KPIs, Ancillary Information and Configuration Options

The extensive list of KPIs and options for test configuration parameters make the ipQ TM Performance Monitoring Solution an obvious choice for Mobile Network Operators, Internet Service Providers, WiFi Network Operators and multi-site Enterprises with VPN mesh networks.

KPIs

IP Data Measurements TCP Throughput UDP Network Quality UDP Packet Loss UDP Jitter UDP Two-way latency UDP Echo

Passive Measurements Data Connection State Cellular Service State Application Throughput Application Bandwidth Consumption

ICMP Latency TCP Latency DNS Lookup

Application Measurements ITU-T G.107 E-model Call Success Rate (Dropped Calls) UDP Gaming P2P Bandwidth HTTP Web Browsing

Web Browser Throughput TCP / UDP Network Traffic

Geolocation GPS Triangulation IP Geolocation

 

Options

Test Scheduling Fixed Periodic Window based Event based On idle

 

Network Interfaces IEEE 802.3 Ethernet IEEE 802.11 Wireless

Internet Protocols

IPv4

IPv6

IP QoS Control DiffServ DSCP

ipQ

TM

Mobile Networks

Seeing true coverage and the actual performance of services delivered to subscribers gives MNOs the ability to proactively manage subscriber retention and customer satisfaction based on both real-time QoE and QoS insight.

± Create coverage maps from real-world measurements that reveal black spots, over- stressed cells and dropped call areas

± Analyse your network and your competitors by crowd-sourcing, drive and walk testing

± Measure 3G and 4G data with active & passive testing

± See all network performance results in real-time by handset type, LAC, Cell ID, bearer and more

in real-time by handset type, LAC, Cell ID, bearer and more AT50 AT50M WiFi 3G 4G
in real-time by handset type, LAC, Cell ID, bearer and more AT50 AT50M WiFi 3G 4G
in real-time by handset type, LAC, Cell ID, bearer and more AT50 AT50M WiFi 3G 4G
AT50
AT50

AT50M

by handset type, LAC, Cell ID, bearer and more AT50 AT50M WiFi 3G 4G Backhaul Peering

WiFiby handset type, LAC, Cell ID, bearer and more AT50 AT50M 3G 4G Backhaul Peering &

3Ghandset type, LAC, Cell ID, bearer and more AT50 AT50M WiFi 4G Backhaul Peering & Packet

4Gtype, LAC, Cell ID, bearer and more AT50 AT50M WiFi 3G Backhaul Peering & Packet Core

Backhaul
Backhaul
Peering & Packet Core Internet
Peering &
Packet Core
Internet
WiFi 3G 4G Backhaul Peering & Packet Core Internet AT100 Last Mile Backhaul Packet Core Peering
WiFi 3G 4G Backhaul Peering & Packet Core Internet AT100 Last Mile Backhaul Packet Core Peering
WiFi 3G 4G Backhaul Peering & Packet Core Internet AT100 Last Mile Backhaul Packet Core Peering
AT100 Last Mile Backhaul
AT100
Last Mile
Backhaul
WiFi 3G 4G Backhaul Peering & Packet Core Internet AT100 Last Mile Backhaul Packet Core Peering
WiFi 3G 4G Backhaul Peering & Packet Core Internet AT100 Last Mile Backhaul Packet Core Peering

Packet Core

Peering & Internet

ipQ

TM

Wireline Networks

ISPs striving to manage quality can benefit from seeing the service quality delivered to subscriber PCs, the CPE and key points throughout the network.

± Manage wholesale bandwidth to meet end-user quality targets

± Create competitive analysis panels with the highly scalable test apps and residential probes

± Manage the SLAs of 3rd Party DNS and bandwidth providers

± Ensure new services like FTTX and video CDS meet subscriber expectations

± Monitor Traffic Management and Traffic Priority policies

Monitor Traffic Management and Traffic Priority policies CPE AT50 Backhaul Backhaul Peering & Packet Core
Monitor Traffic Management and Traffic Priority policies CPE AT50 Backhaul Backhaul Peering & Packet Core
CPE AT50
CPE
AT50
Backhaul Backhaul
Backhaul
Backhaul
Peering & Packet Core Internet
Peering &
Packet Core
Internet
Priority policies CPE AT50 Backhaul Backhaul Peering & Packet Core Internet CPE AT100 Packet Core IP
CPE AT100
CPE
AT100
Priority policies CPE AT50 Backhaul Backhaul Peering & Packet Core Internet CPE AT100 Packet Core IP
Priority policies CPE AT50 Backhaul Backhaul Peering & Packet Core Internet CPE AT100 Packet Core IP
Priority policies CPE AT50 Backhaul Backhaul Peering & Packet Core Internet CPE AT100 Packet Core IP
Priority policies CPE AT50 Backhaul Backhaul Peering & Packet Core Internet CPE AT100 Packet Core IP

Packet Core

IP Internet

ipQ

TM

WiFi Networks

Whether it is a public access area, hospitality site, campus or nation-wide network, ipQ data collection options and comprehensive KPIs provide the insight needed to manage quality WiFi performance.

± Use smartphones and computers for low-overhead 24 x 7 monitoring, indoors and outdoors

± See coverage and performance on coverage maps

± Collect BSSID, Net ID, SSID, RSSI, Link Speed – and more

± Understand the impact of offload from mobile networks

± Understand the impact of offload from mobile networks AT50 AT50M Backhaul Backhaul Peering & Packet
± Understand the impact of offload from mobile networks AT50 AT50M Backhaul Backhaul Peering & Packet
± Understand the impact of offload from mobile networks AT50 AT50M Backhaul Backhaul Peering & Packet
± Understand the impact of offload from mobile networks AT50 AT50M Backhaul Backhaul Peering & Packet

AT50

Understand the impact of offload from mobile networks AT50 AT50M Backhaul Backhaul Peering & Packet Core
AT50M
AT50M
the impact of offload from mobile networks AT50 AT50M Backhaul Backhaul Peering & Packet Core Internet
Backhaul
Backhaul
Backhaul
Backhaul
Peering & Packet Core Internet
Peering &
Packet Core
Internet
networks AT50 AT50M Backhaul Backhaul Peering & Packet Core Internet Network AT50M Venue Packet Core Internet

Network

networks AT50 AT50M Backhaul Backhaul Peering & Packet Core Internet Network AT50M Venue Packet Core Internet
networks AT50 AT50M Backhaul Backhaul Peering & Packet Core Internet Network AT50M Venue Packet Core Internet
AT50M
AT50M
networks AT50 AT50M Backhaul Backhaul Peering & Packet Core Internet Network AT50M Venue Packet Core Internet
networks AT50 AT50M Backhaul Backhaul Peering & Packet Core Internet Network AT50M Venue Packet Core Internet

Venue

networks AT50 AT50M Backhaul Backhaul Peering & Packet Core Internet Network AT50M Venue Packet Core Internet

Packet Core

Internet

ipQ

TM

Enterprise Networks

The challenge of ensuring VPN links are meeting quality expectations – and SLA requirements – is an easy task with ipQ’s mesh testing capability.

± React immediately to problems and pinpoint link failures with ipQ’s Alerting and Mesh Mapping
± React immediately to problems and pinpoint link
failures with ipQ’s Alerting and Mesh Mapping
± Recoup SLA penalty fees with detailed reports
± Cover all hub & spoke locations with a range of
data collection probes that scale economically
± Test performance to important off-net URLs or
partner sites
± Go beyond the VPN and manage fixed and mobile
corporate communications quality
Backhaul
Packet Core
Internet
AT200
Backhaul
Packet Core
Internet
AT100
AT100
AT100

ipQ

TM

Your System. Your Options.

The ipQ TM Performance Monitoring Solution is provided as a managed service for effortless start-up or a stand-alone system.

Either way you get the full complement of ipQ’s capability and the ability to add, change or modify the scope and configuration of any testing. More probes can be added or easily re-assigned as your network grows.

Behind our technology is a dedicated analysis and support team ready to help with analysis of your test results, training, changes to your system and other requirements. Maintenance plans and system upgrade options ensures your system remains in-sync with new technology developments for years to come.

plans and system upgrade options ensures your system remains in-sync with new technology developments for years

ipQ

TM

A True Vision of QoE & QoS

Delivering a quality network service has never been more critical as user demand for fixed and mobile data reaches an all-time high.

Whether your challenge is resolving user-affecting faults, driving new revenue or managing third-party SLAs, the ipQ TM Performance

Monitoring Solution gives you edge-to-edge insight and the vision to see your network through the eyes of your customers.

Edge-to-Edge QoE

Core Network QoS

Mesh Testing

Fixed, Mobile, WiFi

Powerful On-Line Dashboard

Centralised Management

Core Network QoS ✔ Mesh Testing ✔ Fixed, Mobile, WiFi ✔ Powerful On-Line Dashboard ✔ Centralised
About Epitiro For over a decade Epitiro has been providing industry leaders such as BT,

About Epitiro

For over a decade Epitiro has been providing industry leaders such as BT, Vodafone, O2, Ofcom, the GSMA and others with solutions for understanding network quality and true customer experience. More than just tools that collect measurements, our solutions turn data into intelligence with bespoke dashboards, alerting and reporting capabilities.

To find out more about how our quality intelligence solutions can benefit your company, contact Epitiro.

We’re ready to help you measure, manage and deliver.

www.epitiro.com

Epitiro Group Limited 10/11 Raleigh Walk Waterfront 2000, Brigantine Place Cardiff CF10 4LN

Registered in England and Wales no: 3940403

Tel: +44 (0) 870 850 6563 info@epitiro.com

20-104-1004.001