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behavior when you prompt her to, you can begin to reduce and fi-
nally omit the prompt. For example, teaching someone how to serve
in tennis or how to play the piano may include reminders (prompts)
regarding how to hold the racket or how to place fingers on the keys.
As the beginner learns, the nature of the prompt may change — from
“Hold your fingers like this” (with the teacher modeling the posi-
tion) to just saying the word fingers without any other statement or
modeling. Also, you can provide prompts less frequently. The correct
behaviors are reinforced without reminders, and soon these behav-
iors do not need to be prompted at all, or only very rarely. Finally, the
behavior is reinforced without prompts.
If you are going to use just a verbal prompt, it helps to remember
that the more concrete and specific the statement, the better. “Please
bring me the phone” is much better than “Could you bring me the
phone?” (an open-ended question that naturally leads a child to think,
“Yes, I am capable of bringing you the phone,” but not necessarily to
bring you the phone right now) or just “Bring me the phone,” a com-
mand that eliminates all possibility of choice, with bad effects I will
get to in a minute. Both the open-ended question and the imperious
command are less effective than making a polite and specific request.
Similarly, “Fix your shoes! You’re nine years old!” is very unclear
and open-ended; “Please tie your shoelaces” is much more likely to
produce the results you want.
As you can probably tell, the “please” matters a great deal — both
because it conveys a sense of choice to a child and because it serves
to control your own tone. It’s harder to yell and speak harshly when
you begin with “please.” Choice, a warm tone, and politeness all help
to produce the results you want, as I’ll explain when I tell you about
other sorts of antecedents.
First, though, one story about the importance of tone and “please”
as antecedents. One of the mothers who came to the Yale Parenting
Center for help complained that her nine-year-old daughter, Rena,
never listened to her when she asked her to start homework, prac-
tice her flute, or help with setting or clearing the table. I asked the
mother to pretend I was the child to see how she asked Rena to do
a house, taking your seat calmly. Parents arguing before school can
be a setting event for their child being noncompliant at school and
getting into trouble. We can break down setting events further into
whether they make a behavior more or less likely to occur.
Dress codes in schools are a classic setting event intended to pro-
mote disciplined and orderly behavior. Dress codes in restaurants,
similarly, don’t just give the proprietors an excuse to exclude some
people; they’re also intended to increase the likelihood that dressed-
up customers will behave courteously. Giving a child a good-natured
challenge (“I bet you can’t do this”) is often an effective setting event,
because it helps motivate the child to try a behavior, increasing the
likelihood that it will happen. I know of no generally accepted sci-
entific explanation for exactly why challenges work so well, but the
research does suggest some possibilities. It shows us that competition
is a terrific motivator, and it’s possible that a challenge sets up an im-
plied competition with some standard, like a runner testing himself
against the clock, or with a peer group. That’s why it can help if you
add to the challenge something like “It’s OK if you can’t do it now,
because it’s really hard for a kid your age. But maybe when you’re
older . . .”
A setting event can also make a behavior less likely to happen.
Eating a big meal before you go to the supermarket decreases the
chances that you’ll buy a lot of food there. Some convenience store
owners pipe classical music out to the parking lot to decrease the
likelihood that teenagers will choose to loiter near the store. And,
as Rena’s mother learned, ordering a child to do something with a
drill sergeant tone makes it less likely that the child will do it. “You
get over here right this second!” is a prompt, but the harsh tone and
stern facial expression with which a parent delivers that prompt also
constitute a setting event that makes it less likely that the child will,
in fact, get over there right then.
If there’s even a whiff of coercion in a command — and in this
example there’s much more than a whiff, since the child is given no
glimmer of choice in the matter — the child is less likely to comply.
One interpretation of why that’s so is that being coerced even a little