e-BRIDGE Fleet Management System V5.

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Copyright
2012 TOSHIBA TEC CORPORATION All rights reserved Under the copyright laws, this manual cannot be reproduced in any form without prior written permission of TTEC. No patent liability is assumed, however, with respect to the use of the information contained herein.

There are restrictions and annotations for this product as described below. Please read all carefully before using the product.

1. About e-BRIDGE Fleet Management System 1.1 Outline 1.2 EFMS Recommended Setting 1.3 EFMS Recommended Environments for Registering the Devices Department Managed 2. New features 3. Fixed Issues 4. Support Model/Recommended version list 5. Support OS 6. Restriction Item 6.1 Restrictions of Application 6.2 Restrictions by the models 6.2 Restrictions by the Operating System

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1. e-BRIDGE Fleet Management System 1.1 Outline

e-BRIDGE Fleet Management System, hereafter called EFMS, is the application to display the alert state and to manage the counter information of devices on the network Only the necessary counter information by the setting is able to be regularly generated as a report and to send a chart and a report result to the operators by e-mail. Also, if some alerts occurred, the alert massages are able to be sent to the operators by e-mail on the settings.

1.2 EFMS Recommended Setting

- Default Poll Cycle
In the default setting, the counter is collected from the device every 60 minutes. In the case that the counter does not have to be collected many times in a day, following setting is recommended for the performance improvement. Change [Default Poll Cycle] of the [Device Settings] tab in [Server Settings] from 60 minutes to bigger value either 360 minutes or value to multiplied seven by the number of device.

1.3 EFMS Recommended Environments for Registering the Devices Department Managed
When registering multiple devices which manage departments, it is strongly recommended to install the EFMS server in the following environments. PC: Exclusive use for EFMS CPU: Dual Core or more Memory: 1GByte or more (2 GByte or more when 50 devices or more will be registered)
If the EFMS is used in other than the above environments: - The CPU usage may become high so that the performance for the system and other application become low. - The login the EFMS may fail.

2. New features 2.1 User can select multiple devices with pressing CTRL key or by clicking folder, and delete selected devices from right click menu on Tree.

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2.2 New white icon representing "Not monitored" and new group of "Not monitored" devices in Tree View "by Status" are added.

2.3 Group creation and Group assignment on the "Update IP Address" window are added. Its same as those on the Discovery window.

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2.4 The items in the "Device List" are added into the "Admin settings" window.

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2.5 Newly support of the FTPS protocol for the data transmission between EFMS Server and EFMS Client is added to improve a security level. It takes three times as long as FTP communication. 2.6 New folder is added to categorize the devices being "Long time OFF-LINE" status in Tree View "by Status".

2.7 Device check timeout is added to provide a workaround for the problem that Monitor This Device check-mark comes off unexpectedly. It would reduce to disable the monitor this device due to packet broken for example. Step1:

Step2:

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3. Fixed Issues 3.1 Fixed an issue that user who doesnt have a location assignment can see all devices. 3.2 3.3 3.4
Fixed an issue that portal report doesnt work for a devices which doesnt have large size counter. Fixed an issue that F/W update fail log isnt displayed correctly. Fixed an issue that EFMS cannot assign new role to EFMS user on LDAP authentication environment.

3.5 eFixed an issue that a discovery fails on Windows Vista/7 due to IP range setting. 3.6
Fixed an issue that previous error results description is set when multiple devices firmware update is run.

3.7 eFixed an issue that wrong device with broadcast address(*.*.*.255) is registered on
Windows Vist/7.

3.8

Fixed an issue that cloning result log is not added if downloading an admin setting from target device fails when executing admin setting cloning.

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4. Support Model/Recommended version list

Connection check has been performed for the following models and the F/W version. (The following letter comes at (*): NAD:U, MJD:E, ASD, AUD, SAD, ASU:X) Model Name e-STUDIO4511 Series e-STUDIO450 Series e-STUDIO280 Series e-STUDIO850/853 Series e-STUDIO451c/453C Series e-STUDIO452/453 Series e-STUDIO282/283 Series e-STUDIO3510c Series e-STUDIO4520C Series e-STUDIO6530C Series e-STUDIO205 Series e-STUDIO237 Series e-STUDIO242 Series e-STUDIO245 Series e-STUDIO810 Series Controller GA-1210 GA-1211 GA-1310 GA-1190 GA-1190 GA-1191 GA-1192 GL-1020 GA-1140 GL-1010 GA-1040 GA-1031 GA-1031 GA-1031 GA-1031 GA-1121 GA-1131 ROM Version/ Controller Version T350SY0*4006 T360SY0*4006 T371SY0*4006 T390SY0*355 T410SY0*355 T364SY0*355 T377SY0*355 T380SY0*355 Controller: V1.0 T450SY0*313 Controller: V1.0 T430SY0*313 Controller: V1.0 T282SY0*220/ T282CN0E500 T286SY0*240/ T282CN0E500 T152SY0*120/ T282CN0E500 T222SY0*100/ T282CN0*500 T340S*013 Controller: V2.3.9.14 Controller: V1.4 T320S*019 Controller: V2.3.9.14 Controller: V1.4 ENWWTS1C Controller:V1.48AT FOWWTS1B Controller:V1.48AT EPWWTS1f Controller:V1.48AT FPWWTS1g Controller:V1.48AT T318S*080 Controller: V2.2 Controller: V1.1 T470SY0*313 T470SY0*318 T100SY0*313 Latest version Latest version

e-STUDIO45 Series

e-STUDIO16 e-STUDIO20/25 e-STUDIO160 e-STUDIO200/250 e-STUDIO311c/3100c Series

e-STUDIO455 Series e-STUDIO855 Series e-STUDIO203SD Series e-STUDIO7030C Pro Series

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Model Name e-STUDIO4540C Series e-STUDIO6550C Series e-STUDIO222CP/262CP e-STUDIO222CS/223CS/263CS e-STUDIO332P/382P e-STUDIO191F e-STUDIO456 Series(*) e-STUDIO856 Series e-STUDIO332S/403S

Controller ROM Version/ Controller Version GA-1211-EX T140SY0W3100 Controller: V1.0 GA-1310-EX T130SY0W3100 Controller: V1.0 Latest version Latest version Latest version SC F/W: V10100 T160HD0W1200 T190HD0W1200 CU Version01.21 PU Version00.06.08 Scanner Version01.18 Panel Version02.05.02

(*)e-STUDIO506 is supported.

5.

Support OS
Name Windows XP Windows Server 2003 Windows Server 2003 R2 Windows Server 2008 Windows Server 2008 R2 Windows Vista Windows Windows7 SP3 SP2 SP2
SP2 SP2

Service Pack

Edition Professional(x86) Standard(x86) Standard(x64) Standard, Enterprise(x86,x64 Enterprise (x64) Businessx86,x64 Enterprisex86,x64

SP2 SP1

6. Restrictions 6.1 Restrictions of Application

1. When you use the report function, Monthly or Monthly (based on cut-off-date) requires the defined data of more than 1 month for both accumulation and difference. When the report booking is executed for the period without the above data; 1. no counter data is displayed in the output file, and 2. no counter data is attached to the email. When you re-register "Registration key" on Registration/License, the key might not be produced. In that case, please feel free to contact the service technician.

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When something is wrong with the device in the cloning, the cloning on EFMS might not be completed or an error might be likely to occur. If the cloning is not completed correctly for a long time (more that 30 min.), please confirm the device 4. When you login, if you enter a wrong login name or password, the following issues might be occurred. 1 Another error except "Login failure" might be displayed 2 There might be no response with "connecting..." Please confirm the login name and password, however if you fail to login, please restart EFMS client. 9 / 15

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5. 6.

"LOGIN" is supported as SNMP authentication method in EFMS. If each name of Read community and Read write community on the device is different form that on EFMS, the check box of "Monitor this Device" on Device Info of Manage Devices might be automatically checked off. On Registration/License of Server Settings, if the value of "Number of requested License" is smaller than the value of the registered devices and requests for the license, EFMS server might stop by the registration of the produced licenses. In that case, please restart EFMS server and change to the bigger value than the registered devices, then finally re-register the licenses.

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When the devices tried to be deleted by EFMS during updating the device information of the counters etc, the devices cannot be deleted with an error dialog display. If the delete of the devices is failed, the device counter information might not be correct .Please delete the device again about 10 minutes later. Supported OSs language provides English. Please refer to Quick Start Guide (page: 13) for the kind of Supported OS Regarding machines listed below, the restriction of the cloning target destination is selected by the device of the same model (series) and version as the cloning source. Reference: available cloning models (series) e-STUDIO4511 Series e-STUDIO450 Series e-STUDIO280 Series e-STUDIO850/853 Series e-STUDIO451c Series e-STUDIO452/453 Series e-STUDIO282/283 Series e-STUDIO3510c Series e-STUDIO4520C Series e-STUDIO6530C Series e-STUDIO453c Series e-STUDIO455 Series e-STUDIO855 Series

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Double-byte characters cannot be used for the task name for the firmware update. Please use English one byte characters and available one-byte symbols (Alphanumeric and some symbols). When the EFMS server is highly loaded (when [CPU Usage] in the server is always 100% due to the counter data update or maintenance of the inner database), you may not log in. If you fail in login successively, please log in after some time later. (The waiting time is influenced by the number of registered devices and departments.) When you cannot log in and [The maximum number of concurrent sessions is reached] is displayed, please wait for about 180 minutes and log in again. When the device is deleted and registered immediately after the EFMS server starts up, each item of the cloning data obtaining screen may be grayed out and the data may not be obtained. When this phenomenon occurs, please uncheck the checkbox of "Monitor this device" in the device setup screen and wait for 5 minutes. Then please check the checkbox of "Monitor this device" again.

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14.

The performance is sometimes deteriorated at the first day of each month. Deletion process of the expired data (3 months or more for daily counter retention period and 15 months or more for monthly counter retention period) is automatically executed at the first day of each month. When this process is executed, the response speed of the EFMS server may be slow. Please wait for the data cleanup to be completed and then proceed with the operation. When backup data of the EFMS to which the license is registered is restored to the other PC's EFMS, reacquisition of the license at the restored EFMS should be executed without changing the item of [network configuration drop down list] in the license registration screen. When it is changed, you may fail in license acquisition. If you have changed the item, please cancel the license registration, close the server set screen, open the screen again, and execute the registration again. When the restoration is executed during counter update or device information update, the restoration may not be completed. Please follow the procedure shown below for restoration. <Restoration Procedure> (1) Uncheck the checkbox of Monitor this device on the device management screens of all devices. (2) Restart the EFMS server PC. (3) Execute restoration. When restoration is not completed, please execute following operations. (1) Uninstall the EFMS server. Be sure to select DROP at the database removal when uninstallation. (2) Reinstall the EFMS server and execute restoration from the EFMS client.

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When the error code DSP-005 is displayed in the alert history, the tree view sometimes is not changed. If so, please uncheck the checkbox of [Monitor this device] in the [Device management] screen of the device and perform storage, and then check the checkbox again and perform storage. When you fail in file transfer, please check whether the other users (EFMS clients) are not implementing the functions above, and execute the functions again.

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Do not delete the device for 5 minutes after the EFMS server startup. When the device is deleted and registered immediately after the EFMS server starts up, each item of the cloning data obtaining screen may be grayed out and the data may not be obtained. When this phenomenon occurs, please uncheck the checkbox of "Monitor this device" in the device setup screen and wait for 5 minutes. Then please check the checkbox of "Monitor this device" again Over 8 characters password with alphabet and numeric character combination is recommended for safety. When you start an Addressbook/Template/F-Code cloning, if a password dialog is appeared then you must input the any characters for cloning. If you install an EFMS server on encrypted storage then EFMS service will fail to boot the service. Please install an EFMS server on non-encrypted storage. Please do not use multi-byte characters in "Location" and "Department name". If you use these characters, these characters are garbled on EFMS.

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23.

In the OS environment of the English version which EFMS supports, if you set multi-byte characters on device in the following items and performed cloning, it is not reflected by device of the cloning function. - Location - Contact Information - Administrative Message If this problem occurs please reset above settings in TopAccess on device.

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On 64 bit OS, the error message appears and the uninstallation of the EFMS Client fails when performing the uninstallation from the Programs and Features in the Control Panel. In order to delete the EFMS Client, please select Java in the Control Panel to display the Java Control Panel dialog box and perform deleting the Internet temporary files. When a device that has many departments is registered, the counter values will not be updated correctly even though the Last read time will be updated. Also the departments will not be displayed correctly when any departments are deleted in the device. In that case, please set the default polling cycle at the Server Settings according to the "EFMS Recommended Setting" on page 2. Please restart the PC before launching the EFMS Client when updating the Java. The EFMS Client cannot be launched if the PC is not restarted after updating the Java. As the specification, the SNMP V3 Trap authentication error is displayed only when the authentication protocol or authentication password is not correct regardless of the privacy protocol and privacy password settings. However, the SNMP V3 Trap authentication error is displayed when the privacy protocol or privacy password is wrong according to the combination of the settings. The EFMS server will not be started if the Backup/Restore is operated between the 64bit OS and 32bit OS or the environment that the install directories are different. In that case, after finishing the Restore, correct the path of the program folder of the following keys that are defined in the EfmsSrvService.ini and server.cfg. EfmsSrvService.ini: Virtual Machine Parameters Class Path server.cfg: Database.Install.Path

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Before updating the Java where Java 6 Update 10 or later is installed, stop EFMS server service and all services that use the Java process. If the EFMS cannot be launched after updating the EFMS, please re-install the EFMS server by following the steps below. 1. Select Open EFMS Install Folder" in e-BRIDGE Fleet Management System V5.21" from the Start menu and open EFMS_SERVER folder. Then copy the following files to backup them. alert.cfg bypasstrays.cfg portal.cfg server.cfg server.lsf Uninstall the EFMS server from the Add/Remove Programs in the Control Panel. Stop all services that use the Java process. 12 / 15

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2. 3.

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4. 5. 6. 7.

Uninstall the Java(TM) update21 or later, or download the latest version of the Java 6 from the Oracle site and install it. Execute the EFMS V5.21 installer again and finish it as unchecking the Launch EFMS Server Service check box. Overwrite 5 files in the EFMS_SERVER folder with the files backed up in Step 1. Select Start EFMS Server in e-BRIDGE Fleet Management System V5.00" from the Start menu.

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The graph may not be output in the PDF if exporting the complicated graph such as the department counters with all elements. In that case, please reduce the elements of the graph and then perform exporting. While running a cloning from master device, try to download the cloning file from the master device by right clicking the device and select [Get cloning data files] then download will fail. Please confirm that EFMS is not executing a cloning from master device by checking log dialog when you try to get master file from right click menu on tree view. Then please get master file. If a function finished while pressing left mouse button on title bar on progress windows then there are no response of monitor display. It can be recovered by one of the methods below. - Press windows key on keyboard. - Press CTRL and ESC at same time. - Press CTRL, ALT and DEL at same time, and then cancel it.

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6.2 Restrictions by the models

e-STUDIO3511/4511, e-STUDIO281c/351c/451c
The connection to EFMS doesn't accept e-STUDIO3511/4511 and e-STUDIO281c/351c/451c in the self copy mode.

e-STUDIO165/205, e-STUDIO167/207
In e-STUDIO165/205, e-STUDIO167/207, there is a possibility of a failure in a regular collection when print/copy is executed. We will recommend the counter collection time to be set at time when print/copy is not executed. The collected department data by EFMS might not be correct when the department information is changed by executing Add/Delete/Import. Please make sure to reboot the device after changing the department information.

e-STUDIO550/650/810 GL1020
After disconnected the network cable of the device, there is a possibility not to be accessed to TopAccess even if the device is re-connected. Please reboot the device when you pull out the network cable on this device with GL1020, GL1020J controller.

e-STUDIO550/650/810 GA1140, e-STUDIO28/35/45 GA1140

There is a possibility that the collection error occurs if counters are collected in device immediately after the department was switched from "Enable" to "Disable", because a file format of HTML might be incorrect. Please wait for the collection of counters for about five minutes when the section was switched from "Enable" to "Disable" or it switches from "Disable" to "Enable"

e-STUDIO4511Series, e-STUDIO450Series, e-STUDIO280Series

In case of e-STUDIO4511Series, e-STUDIO450Series, e-STUDIO280Series, some paper size names for hand paper trays are displayed as following ones. "Plain" is displayed as "Thick1" "Thick1" is displayed as "Thick2" "Thick2" is displayed as "Thick3" "Thick3" is displayed as "Thick4"

e-STUDIO2500c/3500c/3510c GA1210
The total counter always displays "0" and will not be count up.

e-STUDIO6530C Series GA1310, e-STUDIO4520C Series GA1211

Only the network print is counted in the total counter.

e-STUDIO263CS, 223CS, 222CS, 262CS

EFMS uses MIB for retrieving the device information from the devices, but these models cannot respond to the MIB access while the device enters in the Sleep mode. Therefore, please wake up the device from the Sleep mode by accessing the device with Web browser or etc, before registering the device.

e-STUDIO2040C/2540C/3040C/3540C/4540C, e-STUDIO5540C/6540C/6550C
Cloning is executed without any errors even if specifying the different cloning file to the different cloning items at the Item Selections dialog.
When the Super Sleep is set to ON, these devices are not found by the Device Discovery. In that case, please set OFF the Super Sleep mode or perform the Device Discovery with the following settings. Scan Timeout: 10000ms or more, Retries: 2 or more

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6.3 Restrictions by the Operating System

Notes for using the EFMS in Windows7:
Please reboot the PC before installing EFMS when you install Windows7. Please set the Secondary Logon service as automatic and run it before installer EMFS. If you installer before starting, please cancel the installation of postgreSQL and re-install EFMS after changing and run the configuration of Secondary Logon service.

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