Questionnaire for Survey on A Study of Satisfaction Level of NOKIA Users

Dear respondent, We the students of DBIM, Surat are conducting survey on A Study of Satisfaction Level of NOKIA Users. So, kindly help us by filling the following questions and this is meant only for survey purpose and will be strictly kept confidential and will not be shared in any circumstances.
1. Name: 2. Gender: .

3. Age Group: . 4. Occupation: Self employed 5.Education University degree and above 6.Income(Per Month) RS. 1-10000 RS. 10000-30000 RS. 30000-50000 Greater than RS. 50000 No income High School Elementary level Illiterate Professional Salaried House wife Student Other

7.From where did you get information about Nokia handset ? Internet Relatives/friends Newspaper TV advertisement

If others, please specify ..

8.Did you find any difficulties in looking for Nokia outlets? Yes No

9.Rate to following features of Nokia handset from 1 to 5 (1=Poor,2=Satisfactory,3=Good,4=VeryGood,5=Excellent) Features Price Battery Backup Wi-Fi/GPRS Connectivity Qwerty keyboard/Touchpad Looks Advertising Business Related Features 1 2 3 4 5

10. What was the most striking feature of Nokia handset that prompted you to buy Nokia handset? .. 11. What additional features would you like to have in your handset? Please specify. .. 12. If you get an option to change your handset, would you stick with Nokia or go in for any other company? If no please mention the name of the company. Yes No. 13. Would you suggest other to buy Nokia handset? Yes No 14. Please rank 1-5 regarding customer care service of your handset. 1. Highly Satisfied 2.Satisfied 3.Neutrel 4. Dissatisfied 5.Highly Dissatisfied

15. Do you think that period of warranty of Nokia is satisfactory? Yes No Cant say

16. Number of Nokia users in your family. One Two Three Four More than Four

18. Type of handset you are using. Black and white Colour QWERTY keyboard Touch Screen

19.Do you thing Nokia dominating over the Industry? Yes No Cant say

20. What was your First Mobile handset? (Like 3315, 1100, E 71/75 etc.) 21. How is Camera Quality of Nokia? Give Rank from 1 to 5. Please tick only one. Very low low medium high very high

22. Do you think that your trust has increased after the incident of replacement of batteries (BL-5C)? Yes No Cant say

23. Are you aware of recycling of Nokia handset? Yes No Cant say

THANK YOU