BIBLIOGRAPHY

BOOK Kevin Lana, Philip Kotler, 12, Dorling Kindersley (India) Pvt. Ltd, 2006,136 Ranjit Kumar, Research Methodology, New Delhi, Dorling Kindersley (India) Pvt. Ltd, 4th Impression,2008 WEBSITES
http://www.slideshare.net/parasDeshpande/wal-mart-and-Hyper CITY-a-comparitive-analysis http://www.authorstream.com/Presentation/bnharsha-252514-HyperCITYr-presaentationbusiness-finance-ppt-powerpoint/ http://www.slideshare.net/pushpa14/big-bazaar-case-analysis http://www.authorstream.com/Presentation/sikanderkush-170707marketing-strategy-education-ppt-powerpoint/
www.hypercityindia.comr-

http:/www.hypercityindia.com.futurebazaar.com/Product/Home+%26+Kitchen/More+Ser veware/Water+Pitcher+-+Small+Size+(SDT)/2439647 http://www.hypercityindia.com/Product/ICC+Trainers+%26+SportShort%2CNavy/24509 44

www.hypercityindia.com

ANNEXURE
I (Deepika Priyadarshini) is conducting a survey in order to prepare a project report on customer satisfaction of HyperCITY. Your feedback will help me to analyze and draft conclusion on the report. So kindly fill the questionnaire according to your opinion. I assure the information given by you will not be disclosed to anyone.

QUESTIONNARIE Hyper CITY

Fill these questions regarding your experience.

1.

Which Mall you visited the most? Vishal Mart D Mart Hyper CITY Reliance Fresh Dhiraj Sons Other, specify

2.

Are you aware about the products and services of Hyper CITY?? Yes No

3.

How many times do you visit Hyper CITY in a week? More than 3 Daily Less than 3 Zero time

4.

How satisfied are you with the following characteristics of the products of Hyper CITY? Attributes Quality of the product Pricing policies Promotional policies Availability of product Behavior of employees After sales services Highly Satisfied Satisfied neutral Dissatisfied Highly dissatisfied

5.

Are you influenced by the offers given by the competitors of Hyper CITY? Always Never Sometime Other, specify __________

6.

Was the product delivered within the time limit? Yes No Dont Known

7.

Did the officer in the department you visited act professionally and treated you with courtesy? Yes No

If No, the reason

8. What is your overall response about the level of services provided by Hyper CITY?

Excellent Very good Good Fair Poor How do you rate Hyper CITYs parking facilities? Excellent Very good Good Fair Poor

9.

10. How do you rate our attempt to create more awareness to customers and public? Excellent Very good Good Fair Poor

11. From which source you are getting information about different schemes and discount provided by Hyper CITY T.V. Advertisement Hoardings News Paper Radio Mobile phone Sales man Other,

CUSTOMER SATISFACTION OF BIG BAAZAR

12.

What is your overall satisfaction level with Hyper CITY? Highly satisfied Satisfied Neutral Dissatisfied Highly dissatisfied

13.

Would you like to purchase Hyper CITY products again? Definitely Probably Not Sure Probably Not Definitely Not

14.

What suggestion do you have to improve the products of Hyper CITY?

15. How likely will you recommend our product to a friend / relative? Most Never Always Sometime Very offen

CUSTOMER SATISFACTION OF BIG BAAZAR

Name:

Address:

Age: 15 - 25 25 - 35 35 - 45 45 - 55 Gender: Male Female Income: 1 lac 1-3 lac 3-5 lac More than 5 lac Education: __________________________________________________

Occupation: Student Housewife Retirement Job Self Employee Other, specify

Contact No: _________________

Mobile No:

CUSTOMER SATISFACTION OF BIG BAAZAR