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Microsoft Windows 7 Business Edition Service Pack 1 (Build 7601) Dell Inc. Latitude E6410 iTunes 10.5.2.

11 QuickTime 7.6.9 FairPlay 1.13.37 Apple Application Support 2.1.6 iPod Updater Library 10.0d2 CD Driver 2.2.0.1 CD Driver DLL 2.1.1.1 Apple Mobile Device 4.0.0.97 Apple Mobile Device Driver 1.57.0.0 Bonjour 3.0.0.10 (333.10) Gracenote SDK 1.9.5.502 Gracenote MusicID 1.9.5.115 Gracenote Submit 1.9.5.143 Gracenote DSP 1.9.5.45 iTunes Serial Number 0014B11C03006F10 Current user is not an administrator. The current local date and time is 2012-02-04 11:01:14. iTunes is not running in safe mode. WebKit accelerated compositing is enabled. HDCP is supported. Core Media is supported. Video Display Information NVIDIA, NVIDIA NVS 3100M **** External Plug-ins Information **** No external plug-ins installed. **** Network Connectivity Tests **** Network Adapter Information Adapter Name: {0EC22012-E413-4118-9E84-85AFB755DC35} Description: Bluetooth Device (Personal Area Network) #2 IP Address: 0.0.0.0 Subnet Mask: 0.0.0.0 Default Gateway: 0.0.0.0 DHCP Enabled: Yes DHCP Server: Lease Obtained: Wed Dec 31 18:00:00 1969 Lease Expires: Wed Dec 31 18:00:00 1969 DNS Servers: Adapter Name: {1F0C55D0-6D71-45C6-868B-349CAF244447} Description: Dell Wireless 5620 (EV-DO-HSPA) Mobile Broadband Mini-Card IP Address: 0.0.0.0 Subnet Mask: 0.0.0.0 Default Gateway: 0.0.0.0 DHCP Enabled: No DHCP Server: Lease Obtained: Wed Dec 31 18:00:00 1969

Lease Expires: Wed Dec 31 18:00:00 1969 DNS Servers: Adapter Name: {51384DCB-8826-47FF-8970-20A0DEB95B00} Description: Intel(R) Centrino(R) Advanced-N 6200 AGN IP Address: 192.168.1.78 Subnet Mask: 255.255.255.0 Default Gateway: 192.168.1.254 DHCP Enabled: Yes DHCP Server: 192.168.1.254 Lease Obtained: Sat Feb 04 09:57:20 2012 Lease Expires: Sun Feb 05 09:57:20 2012 DNS Servers: 192.168.1.254

Adapter Name: {BA4349B2-C11B-4EA8-9A52-46189163F32B} Description: Intel(R) 82577LM Gigabit Network Connection IP Address: 0.0.0.0 Subnet Mask: 0.0.0.0 Default Gateway: 10.0.12.1 DHCP Enabled: No DHCP Server: Lease Obtained: Wed Dec 31 18:00:00 1969 Lease Expires: Wed Dec 31 18:00:00 1969 DNS Servers: Active Connection: Connected: Yes Online: Yes Using Modem: No Using LAN: Yes Using Proxy: No SSL 3.0 Support: TLS 1.0 Support: Firewall Information Windows Firewall is on. iTunes is NOT enabled in Windows Firewall. Connection attempt to Apple web site was successful. Basic connection to the store failed. An unknown error occurred (-50). Connection attempt to Gracenote server was successful. Last successful iTunes Store access was 2012-01-06 08:16:51. **** CD/DVD Drive Tests **** LowerFilters: PxHelp20 (2.0.0.0), UpperFilters: GEARAspiWDM (2.2.0.1), E: TSSTcorp DVD+-RW TS-U633J, Rev D100 Drive is empty. LAN Connection

Enabled Enabled

**** Device Connectivity Tests **** iPodService 10.5.2.11 is currently running. iTunesHelper is currently not running. Apple Mobile Device service 3.3.0.0 is currently running. Universal Serial Bus Controllers: NEC PCI to USB Open Host Controller Intel(R) 5 Series/3400 Series Chipset Family USB Enhanced Host Controller - 3B34 . Device is working properly. Intel(R) 5 Series/3400 Series Chipset Family USB Enhanced Host Controller - 3B3C . Device is working properly. FireWire (IEEE 1394) Host Controllers: Ricoh 1394 OHCI Compliant Host Controller. Device is working properly. Connected Device Information: nalagappan s iPhone, iPhone 4 (GSM) running firmware version 5.0.1 Serial Number: 7V0401X5A4S Most Recent Devices Not Currently Connected: iPad 2 (GSM) running firmware version 4.3.3 Serial Number: DLXFGYJ9DFJ3 **** Device Sync Tests **** Sync tests completed successfully.