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Copyright 2010 by James M. Kouzes and Barry Z. Posner. All Rights Reserved. Published by Pfeiffer An Imprint of Wiley 989 Market Street, San Francisco, CA 94103-1741 www.pfeiffer.com Except as specically noted below, no part of this publication may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, scanning, or otherwise, except as permitted under Section 107 or 108 of the 1976 United States Copyright Act, without either the prior written permission of the Publisher, or authorization through payment of the appropriate per-copy fee to the Copyright Clearance Center, Inc., 222 Rosewood Drive, Danvers, MA 01923, 978-750-8400, fax 978-646-8600, or on the web at www.copyright .com. Requests to the Publisher for permission should be addressed to the Permissions Department, John Wiley & Sons, Inc., 111 River Street, Hoboken, NJ 07030, 201-748-6011, fax 201-748-6008, or online at http://www.wiley.com/go/permissions. Limit of Liability/Disclaimer of Warranty: While the publisher and author have used their best efforts in preparing this book, they make no representations or warranties with respect to the accuracy or completeness of the contents of this book and specically disclaim any implied warranties of merchantability or tness for a particular purpose. No warranty may be created or extended by sales representatives or written sales materials. The advice and strategies contained herein may not be suitable for your situation. You should consult with a professional where appropriate. Neither the publisher nor author shall be liable for any loss of prot or any other commercial damages, including but not limited to special, incidental, consequential, or other damages. Readers should be aware that Internet websites offered as citations and/or sources for further information may have changed or disappeared between the time this was written and when it is read. The materials on the accompanying website are designed for use in a group setting and may be customized and reproduced for educational/training purposes. The reproducible pages are designated by the appearance of the following copyright notice at the foot of each page: The Leadership Challenge Activities Book Copyright 2010 by James M. Kouzes and Barry Z. Posner. Reproduced by permission of Pfeiffer, an Imprint of Wiley. www.pfeiffer.com. This notice may not be changed or deleted and it must appear on all reproductions as printed. This free permission is restricted to limited customization of the website materials for your organization and the paper reproduction of the materials for educational/training events. It does not allow for systematic or large-scale reproduction, distribution (more than 100 copies per page, per year), transmission, electronic reproduction or inclusion in any publications offered for sale or used for commercial purposesnone of which may be done without prior written permission of the Publisher. For additional copies/bulk purchases of this book in the U.S. please contact 800-274-4434. Pfeiffer books and products are available through most bookstores. To contact Pfeiffer directly call our Customer Care Department within the U.S. at 800-274-4434, outside the U.S. at 317-572-3985, fax 317-572-4002, or visit www.pfeiffer.com. Pfeiffer also publishes its books in a variety of electronic formats. Some content that appears in print may not be available in electronic books. Library of Congress Cataloging-in-Publication Data Kouzes, James M. The leadership challenge activities book / James M. Kouzes and Barry Z. Posner with Elaine Biech. p. cm. ISBN 978-0-470-47713-7 (pbk.) 1. Leadership. I. Posner, Barry Z. II. Biech, Elaine. III. Title. HD57.7.K6814 2010 658.4'092dc22 Acquiring Editor: Lisa Shannon/Marisa Kelley Development Editor: Susan Rachmeler Editor: Rebecca Taff Design: Riezeboz Holzbaur Group Printing 10 9 8 7 6 5 4 3 2 1 2010005202 Director of Development: Kathleen Dolan Davies Production Editor: Dawn Kilgore Manufacturing Supervisor: Becky Morgan Printed in the United States of America
CO N T E N T S
About the Website Chapter One: Leadership and the Challenge to Make it Work Chapter Two: For a Dynamic Delivery Chapter Three: Model the Way Anatomy of Power
Teri-E Belf
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Toothpick Activity
Mary Cooper and Debbie Zmorenski
vii
Co n te n t s
Leadership in Context
Mohandas Nair
Cultural Artifacts
Anne Reilly and Homer Johnson
Model Behavior
Devora Zack
viii
Co n te n t s
142 146 150 153 155 159 165 172 175 183 188 195 205 208
Blindfold Square
Jean Lee
Claiming a Breakthrough
Sherene Zolno
ix
Co n te n t s
Gordons Knot
Ricky Foo
214 217
Take a Risk!
Dennis E. Gilbert
228 239 243 246 249 252 257 275 280 290 295
Toss It Around
Ann Hermann-Nehdi
In-Basket Exercise
Alan Richter
Overcoming Barriers
Darryl Sink
Co n te n t s
Assumption Reframe
Devora Zack
307
Currency Exchange
Cindy Huggett
Trust-Building Discussion
Doug Leigh
xi
Co n te n t s
Share Fair
Marilyn Myers
Inated Actions
Lorraine Ukens
Activate to Motivate
Devora Zack
Complimentary Closer
Michael Gerlach
Positive Bombing
Jonas Hansson
Conundra
Brian Jackson
xii
Co n te n t s
A Rewarding Activity
Lorraine Kohart
Hip-Hip-Hooray
Jan Miller and Denise Knight
Gifts
Kris Taylor
Refreshing Frescos
Devora Zack
Conrmation Cards
Beth High
Winning
Steve Houchin
xiii
Co n te n t s
513 518 523 526 528 533 537 542 545 548
Skit in a Box
John Lybarger and William P. van Bark
Leadership in Action
Travis L. Russ
Leadership Questions
Valarie Willis
Chapter Nine: Leadership Tools and Other Times and Other Places Leadership Tools Leading from a Distance: How to Conduct an Effective Virtual Meeting
Debra A. Dinnocenzo
559
562
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Co n te n t s
Building Leadership
Linda S. Eck Mills
638
Other Times and Other Places What Leaders Do to Inspire (or Uninspire) Followers
Michael Kroth and Martha Yopp
643 649
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Co n te n t s
Chapter Ten: Where to Go Next About the Editors The Five Practices and Ten Commitments of Exemplary Leadership
671
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A b o u t t h e We b s i te
Chapter Five: Challenge the Process Game of the Generals by Elisa May Arboleda-Cuevas and Audie Bautista Masigan Take Off the Blindfolds by Douglas Austrom Change: Feel the Pain, See the Gain by Daryl R. Conner Take a Risk! by Dennis E. Gilbert When Questions Are the AnswerChallenging the Process by Barbara Pate Glacel Change Project Summary by Edith Katz Constructing a Global Team Communications Device by John Lybarger Identify Perceived Causes of Resistance by Consuelo Meux In-Basket Exercise by Alan Richter Challenge the Process in Real Time by L.J. Rose You Be the Judge! by Karen Travis Chapter Six: Enable Others to Act Enabling Cross-Functional Leadership by Christopher Chaves Building Resilience for Change by Daryl R. Conner Enabling with Style by Ann Hermann-Nehdi Team Competency Development Plan by Edith Katz Double Overlapping Strategic Cross by Sharon Landes What Makes You Trust Someone? by Sherri Dosher No Easy Way Out by Mona Lee Pearl Coaching Versus Telling by Lou Russell
Chapter Seven: Encourage the Heart Accelerating Change-Readiness by Herb Cohen and Bruce Fern Conundra by Brian Jackson Writing and Receiving Class Afrmations by Edith Katz xviii
Creating Your Teams Celebratory Crest by Anne Reilly and Homer Johnson Gifts by Kris Taylor Chapter Eight: Overarching Activities A Night at the Oscars by Michelle Poch Flaherty Winning by Steve Houchin Who Are Your Favorite Leaders? by Sherri Dosher Engagement and Risk by Andy Meyer Leadership in Action by Travis L. Russ The Leadership Challenge Workshop Follow-Up by Charles Stump The Five Practices: I Know em When I See em by Donna Yurdin
Chapter Nine: Leadership Tools and Other Times and Other Places Leading from a Distance: How to Conduct an Effective Virtual Meeting by Debra A. Dinnocenzo Measure Your Networking Quotient by Michael Dulworth The Leadership Perspective Model by Peter R. Garber Beat the Clock: Make Delegation Work for You! by Deborah Spring Laurel Emotional Intelligence for Exemplary Leadership by Dominique Parrish Listening Deeply as a Leader by Mary Stelletello My Way or the Highway by Joanne G. Sujansky Challenge Leadership Through Structured Reection Interviews by Gary Wagenheim What Leaders Do to Inspire (or Uninspire) Followers by Michael Kroth and Martha Yopp
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