Scheduled General Preventive Maintenance i.

Maintenance activities
Ask for any faults on machines to be worked on

Switch off the machine and remove power cable before servicing Open the covers and blow the inside and covers

Reseat all cables and Memory modules before replacing the covers

Clean the outer surfaces with Windolene and Methylated spirit For printers clean all pickup rollers

Connect all cables to machine, power it up and check if the machine is working properly Record the specifications ( memory size, HDD size and OS), machine model, and serial number

Inform the client of any defects, necessary upgrades and/or replacements Prepare a report for the entire service done

ii.

Frequency Scheduled preventive maintenance is carried out every three(3) months Terms and Conditions Technicians carrying out the preventive maintenance are to stick to the checklist provided above. At least a weeks notice to carry out the maintenance work should be given by the supplier Payment can be made quarterly at 30% of the grand total cost or by purchasing a number of hours anticipated for a full service. A maintenance report will be prepared by the supplier at the end of every preventive

iii.

maintenance service. b. Unscheduled repair maintenance i. Charges are as follows: ii. All Desktops Small printers Laptops Servers Large Printers $30.00/hour $30.00/hour $40.00/hour $40.00/hour $40.00/hour

Parts are supplied as when required during repairs

iii.Response time will be within 24 hours in Harare and 48 hours outside Harare iv. iv. v. vi. vii. Spares used during repairs are charged separately at the prevailing market price A quotation for spares is supplied first for customer approval before replacing the faulty ones Payment can made upfront at 30% of the estimated repair cost Repairs are done at the supplier site and where necessary it can be at the customer site e.g. servers

2.6 Technical support a. Delivery and installation i. Delivery lead time of spares is 14 working days ii. Cvs iii. Clientel iv. Telephone support is available for 24hrs during week days v. Contact persons: Onismo 0774 999 835, Moacdonald 0772 vi. Loan equipment will be available as per request b. The terms and conditions of the Time and Material contract will be drafted upon receipt of acknowledgement of nomination of Arkmate as the supplier of your choice. 2.7 a. Scheduled preventive maintenance

i. $25/machine for desktop, printers and laptops $30.00/server ii. $25/machine for desktop, printers and laptops per quarter $50/machine for desktops, printers and laptops per half year $100/machine for desktop, printers and laptops per year For Servers: $30/server per quarter $60/server per half year $120/server per year iii. Grand total

b. Unscheduled repair maintenance i. Cost per hour per person: Desktop Small printers Large printers Servers $30/hour/person $30/hour/person $40.00/hour/person $40.00/hour/person