Vinsys IT Services (I) Pvt. Ltd.

(System Consultant is now Vinsys) Pune | Hyderabad | Bangalore | Gurgaon | NOIDA

Which ITIL Intermediate Modules Should I Choose?

The ITILv3 Qualification structure was launched in 2007 and over 100,000 have now completed the new Foundation Certificate. At the higher level are two streams of modular courses which each represent a certificate in their own right - and also provide credits towards the ITIL Expert award. To receive the ITIL Expert award you will need 22 credits. The Foundation Certificate provides 2 credits and the final summary course "Managing Across the Lifecycle" provides 5. Both of these courses are mandatory, so unless you have version 2 Practitioner qualifications you will be looking to gain at least 15 credits from the Intermediate courses. There are 9 Intermediate courses organised into two streams - "Lifecycle" and "Capability". It is possible to Pick and Mix - but which should you choose?!

Why Two Streams?

The 4 Capability Certificates focus on specific ITIL processes so are more akin to the clustered Practitioner certificates which existed under the version 2 qualification structure. As such they are most useful to those who will be taking part in the day to day practical activities described within each of the processes. The 5 Lifecycle Certificates mirror the 5 core ITIL manuals. They address the aspects of ITIL from a holistic, lifecycle perspective. As such they may be more suited to those with managerial responsibility looking at the overall IT Service Management picture. The Service Strategy course in particular is very much rooted in the broader corporate strategy and governance environment.

What are the Courses?

Capability Stream: (4 Credits Each) 1. Operational Support & Analysis (OSA)
Event, Incident, Request, Problem, Access, Service Desk, Technical, IT Ops and Application Mgt

2. Service Offerings & Agreements (SOA)

Portfolio, Service Level, Catalogue. Demand, Supplier and Financial Management

3. Release, Control & Validation (RCV)

Change, Release & Deployment, Validation & Testing, Service Asset & Configuration, Knowledge, Request Management and Service Evaluation

4. Planning, Protection & Optimisation (PPO)

Capacity, Availability, Continuity, Security, Demand and Risk Management

Lifecycle Stream: (3 Credits Each) 5. Service Strategy

Service Strategy Principles; Defining Services & Markets; Strategic Assessments; Financial Mgt; Service Portfolio Mgt; Managing Demand; Strategy through the Lifecycle; Critical Success Factors & Risks

6. Service Design
Design Principles; Design Processes; Design Technology Related Activities; Organising for Service Design; Technology; Implementation & Improvement

7. Service Transition
Service Transition Principles; Mgt of Activities; Communications; Commitment & Organisational Change; Organising Service Transition; Control & Co-ordination; Selection of Implementation Approaches; Critical Success Factors & Risks

Vinsys IT Services (I) Pvt. Ltd. (System Consultant is now Vinsys) Pune | Hyderabad | Bangalore | Gurgaon | NOIDA

8. Service Operation
Service Operation Principles; Processes; Activities; Organisation & Functions; Technology; Implementation; Critical Success Factors & Risks

9. Continual Service Improvement

Service Improvement Principles; Processes; Methods& Techniques; Organisation; Technology; Implementation; Critical Success Factors & Risks

Wheres The Overlap?

You may choose to select your optional modules from just one stream. If you do not, then you need to understand where there are areas of overlap. The following matrix highlights the main areas of overlap and indicates where key ITIL processes are covered:

Watch Out! When Assessing you for the ITIL Expert award the accreditation authority will not accept credits which they consider to be "double counted" (ie those marked "Much Overlap" in the chart above).

Our Suggestion
Focus recommends that you steer towards one of the 6 combinations shown in the chart below: Step 1: If your requirements are entirely operational or entirely managerial, choose either the full set from either the Capability or Lifecycle streams accordingly (ie Options 1 or 2) Step 2: If not, concentrate on deciding which of the Capability courses are most relevant to you. Once you have decided this then use the suggested options to offer a good mix of ITIL topics

Vinsys IT Services (I) Pvt. Ltd. (System Consultant is now Vinsys) Pune | Hyderabad | Bangalore | Gurgaon | NOIDA

Remember! Once you have completed the mix of Intermediate modules you will need to take the Managing Across the Lifecycle course (MALC) and exam to become an ITIL Expert. ITIL Intermediate Courses Suggested Combinations to Achieve ITIL Expert Qualification

ITIL Lifecycle Stream Service Strategy Service Design Service Transition Service Operation Continual Service Improvement

ITIL Service Capability Stream Planning, Protection & Optimisation Service Offerings & Agreements Release, Control & Validation Operational Support & Analysis

The ITIL Credit Profiler System

The ITIL Qualification Scheme introduces a modular credit system for each of the ITIL qualifications. All modules are given a credit value, and candidates meeting the requisite entry criteria and accumulating the required number of credits (22) can apply for ITIL Expert level of qualification.

Vinsys IT Services (I) Pvt. Ltd. (System Consultant is now Vinsys) Pune | Hyderabad | Bangalore | Gurgaon | NOIDA

Qualifications from earlier ITIL versions are also recognized within the system, together with qualifications endorsed as complementary to the core ITIL portfolio. The purpose of the ITIL Credit Profiler is to advise ITIL candidates of the total credit value they have attained within the scheme and to provide general guidance on potential routes for further study based on candidate educational or qualification objectives.

Create your Credit Profile.

Create your credit profile by clicking the ITIL modules you have successfully completed or intend to take, in the graphic below. Then click the "View Credit Profile" button at the bottom of the page to see how many credits you have earned in the scheme.
PLEASE NOTE:

Candidates must achieve a minimum of 17 credits to be eligible for the Managing Across the Lifecycle course and examination; Candidates MUST attain a minimum of 22 credits in a balanced selection of modules to gain ITIL Expert Level of qualification; When using complementary qualifications credits - a maximum of 6 credits can be used in the ITIL core scheme It is strongly recommended that candidates achieve a balanced selection of modules (i.e. modules which cover processes and functions across the entire ITIL Service Lifecycle) when working towards ITIL Expert Level of qualification, to ensure that the full ITIL knowledge base has been covered.

Key to Diagram
OSA = Operational Support & Analysis PPO = Planning, Protection & Optimization RCV = Release, Control & Validation SOA = Service Offerings & Agreements SS = Service Strategy SD = Service Design ST = Service Transition SO = Service Operation CSI = Continual Service Improvement ICTIM = ICT Infrastructure Management CPDE = Certified Design Process Engineer SDI = BCS Service Desk and Incident Management SLMS = BCS Service Level Management Specialist SCBRM = BCS Specialist Certificate in Business Relationship Management SCPM = BCS Specialist Certificate in Problem Management SCSM = BCS Specialist Certificate in Supplier Management CMS = BCS Change Management Specialist IPPI = ITIL Practitioner Plan & Improve Availability Capacity ITSC IPAD = ITIL Practitioner Agree & Define Finance SLM IPSR = ITIL Practitioner Support & Restore Service Desk Incident Problem IPRC = ITIL Practitioner Release & Control Change Configuration Release SDIM = Service Desk & Incident Management SLM = Service Level Management RM = Release Management PM = Problem Management IT SCM = IT Service Continuity Management FM = Financial Management COM = Configuration Management CHM = Change Management CAM = Capacity Management AM = Availability Management