Lucent Worldwide Services Knowledge Seminars

IP Service Provisioning in Broadband Networks

Sharing the knowledge behind the network

Presented by John Schwartz Rick Blum

jaschwartz@lucent.com rickblum@lucent.com

Background


Lucent Worldwide Services is a provider of communications consulting, intelligent maintenance, and management solutions for next generation networks Seminar objectives
Present the major components for provisioning IP services Provide the process and benefits for automating IP service provisioning

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Infrastructure Management
Enterprises EndEnd -Users Service Providers

Network Elements Management

Application Performance Management

Network Services Management

Four Areas of Excellence IP Infrastructure Network Services Access Management FCAPS

IP Provisioning Core Business IP Address Mgmt Performance Mgmt Mission Critical Network Services

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Business-Driven Infrastructure Management

Business needs Solution
Business analysis App performance & availability

IT Management
IP address management Policy, security, directory Mobility DNS/DHCP/Radius

IP Provisioning
Registration/authentication Device configuration mgmt DNS/DHCP/TOD/TFTP

etwork Management System

Device performance management FCAPS
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Gateway to Managing Broadband IP Subscribers

Business Management Layer Services Management Layer Network Management Layer Element Management Layer

OSS Systems

IP-Provisioning
Cable Modems, CMTS, PathStar, PFG, xDSL, MTA, PCs, etc ...

Elements

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Getting Beyond Best-Effort Data Services

Need to offer & configure new value-added services quickly (I.e. Voice over Cable, High Speed Internet Access, etc.)

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Market Drivers


U.S. Market
Subscriber base with cable access - 25 million homes
5% used service 1999 (non DOCSIS-based cable equip.) 10% by end of 2000 (DOCSIS-based cable equip.)

Subscriber base with xDSL access - 20 million homes

5% use service 1999 7-10% by end of 2000

IP Addresses (Cable/DSL/ISP) Worldwide

2000: 15 Million 2001: 30 Million 2002: 50 Million

Source: NetworkWorld
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Subscriber Access Options

BROADBAND PROVIDERS Optimal quality of service Usage-based billing Need to take advantage of new technologies Voice and data convergence SUBSCRIBERS Real-time service activation Subscriber self registration Timely activation of multiple IP services PCs IP Phones IP TVs

Service Provider Network

Wireless Cable DSL

FTTH (Fiber to the Home)

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Current Provisioning Process

Customer phones customer care  Qualify and record customer information in order management system (OMS).  E-mail customer information to network operations, which


Schedules installer Enters appropriate subscriber information into network database or directory server Builds a basic configuration file for device/modem, allowing it to obtain basic physical layer transport configuration.

Install access device adding PC components and configure customers PC  Call customer care to initiate the billing cycle

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Problem


Manually-oriented subscriber provisioning processes unwieldy for high growth, creates scalability and cost issues
Data entry requirements Call support volume Increased truck rolls

Mass market deployment strategy is required

Quickly scale revenue base Keep capital and operating expenses in check Meet expanding customer and regulatory demands

New services or classes of service increase complexity

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Solving the Provisioning Problem

ccess
to IP-Provisioning
FTTH

IP Backbone/POTS Backbone

Device Provisioning
HFC Network

Service ctivation

Internet ISP Router

Router

Internet ISP B

DSL Network

Wireless Network

Service Selection

Service Provisioning
Voice Gateway POTS

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Provisioning Environment

Auto IP Provisioning

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Major Components


Provisioning Engine
Flow through support Interfaces to devices and OSS systems

Self-Registration Components
Subscriber self service selection End user device activation

High Performance Services

DHCP, DNS, TFTP, TOD

Services Configuration Manager

Manage DHCP/DNS services

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Open Architecture Imperative

OMS

Provisioning Engine Services Self Configuration Registration Manager

LDAP Repository Support UNIX and Windows 2000 platforms Java RMI, CORBA, CLI, and sockets Multilevel data security model Utilizes directory server technology Real-time messaging layer System administrative tools for point-in-time recovery and full archiving capability

Service Application Modules

DHCP/DNS

TFTP/TOD

Device Specific Access Modules

Web Server

DNS

DHCP

TFTP TOD

Customer Access Device

Service Provider Infrastructure

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Provisioning Engine
OMS
CORBA CLI Java RMI Sockets

GUI

Flowlow-through Provisioning Engine

Voice Access Module Data Access Module Other Access Modules TBD

Device Element Managers

iMerge Gateway PathStar MTA Devices

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CMTS Cable Modems CPE Devices

DSLAM Telephony Elements Wireless

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Self Registration Process

Auto IP DHCP Provisioning LDAP Directory Registration Web Server Service Class C
User requesting access

DHCP Relay Route/Policy based on Source Address Service Class B

Service Class A

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Automated IP Provisioning Benefits

      

Scalability Open access, especially for MSOs Reduction of provisioning costs Control of the provisioning flow Time-to-market for new services Timely recovery from outages Standards compliance

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Manual Provisioning Costs



Provisioning staff
Enter subscriber information into required systems and elements for every customer change or request

Truck rolls
Remove high pass filters or other loop qualifying tasks Assist with customer broadband access device, PC connections, other software configuration

Customer care staff

Handle new subscriber calls regarding services selection

Other loaded costs, such as marketing, point-ofsale costs, etc.

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Auto IP Provisioning ROI

Q1 Subscribers Manual provisioning cost Auto provisioning software Ongoing manual costs 75,000 $1.685M $686K $625K Q2 131,250 $2.322M $511K $428K $939K ($84K) $855K $1.466M 287% Q3 229,688 $4.187M $944K $798K Q4 401,953 $7.201M $1.430M $1.174M

Gross auto provisioning cost $1.311M Reduction in churn Net auto provisioning cost Cost savings ROI
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$1.742M $$2.304M ($146K) $1.596M $2.592M 275% ($256K) $2.348M $4.852M 339%

($61K) $1.250M $435K 63%

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The Bottom Line

 

 

Accelerates time-to-market for new services Reduces dependence on truck rolls Provides immediate positive impact to revenue streams Allows service offerings to adjust quickly to market trends and demands Improves quality of services Eases burden of managing large numbers of provisioning requests
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The Bottom Line

  

 

Facilitates efficient staff utilization Supports usage-based or flat billing Allows for tighter control of network and capacity planning Supports advanced audit capabilities Provides carrier class scalability, reliability, and performance

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Lucent Worldwide Services VitalSoft Software Solutions



VitalAccess
Subscriber activation and management system that can help reduce provisioning costs, improve accuracy and efficiency of service provisioning, and empower end-users to manage their services

VitalQIP
Provides ability to centrally plan and manage, as well as locally administer, IP addresses and services across Unix and Windows NT platforms

VitalSuite
Integrates network, application and business performance management into a single, powerful solution

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Question and Answer

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Thank You


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www.lucentservices.com/seminars/thanks.asp

Upcoming seminars
Aligning Network Operations with Business Objectives, January 31st

For more information

E-mail seminars@ins.com Call 1-888-767-2988

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