Mahreen Qazi

Human Resource Manager

Mobile - 0502660026 mahreenqazi@gmail.com

Driving profitable growth through exemplary people management in multiple industries from Hospitality, Aviation, Consulting and E-Commerce.
Versatile, high-energy People Person with over 12 years of experience who engages easily with all levels; a strong employee advocate while keeping a focus on the organizations overall goals; working manager who excels at mentoring staff; serious about getting the job done, but recognizes the value of fun and humor in the workplace.

Areas of Expertise
HR Policies Design & Implementation Employment & Labour Law Payroll (WPS) Management Job Evaluation & Competency Design Organizational Structure & Development Compensation & Benefit Design Orientation & On-Boarding P&L Management Employee Relations Productivity & Performance Management Reward and Recognition Succession Planning Full-Cycle Talent Acquisition & Retention HR Strategic Planning Team Development & Leadership Training & Development Workplace Initiatives Executive Coaching

Professional Experience
OFFICE & HR OPERATIONS MANAGER LIVINGSOCIAL MIDDLE EAST (www.livingsocial.com), DUBAI, U.A.E SEPTEMBER 2011 NOVEMBER 2012 Office & HR Operations Manager (September 2011 November 2012) Designed, organized and implemented HR policies, standards and procedures. Managed and maintained over 100 employee records, visas, company legal documents, lease agreements, facilities contracts for 5 countries. Successfully managed the extension and set-up of the new office premises in record time. Managed the relationships with contractors, landlords and government authorities. Proactively contributed in strategic planning, process improvement, and organizational development efforts by providing strategic recommendations on human resource programs that supported company goals and ensured legal compliance. Established contracts with suppliers in line with office requirements such as travel agencies, hotels, maintenance companies and more. Improved the organization and maintenance of security, benefits and personnel files by implementing HR systems. Coordinated and managed on-boarding and induction of over 60 employees. Received several company champion awards for exceptional performance in all areas going above and beyond the requirement of my job; quality and deliverables.

HR MANAGER & SENIOR HR PROJECT CONSULTANT GLOBAL MANAGEMENT CONSULTANTS (www.global-dubai.com), DUBAI, U.A.E DECEMBER 2006 SEPTEMBER 2011

Global Management Consultants is one the regions leading training and human resource consulting firm. Selected Achievements: As the HR Manager and Senior HR Consultant (reporting directly to the CEO) my main responsibility was to manage all HR activities for the organization and provide leadership for the company's strategic direction, business and revenue optimization and play a key role in client relationships, new product development and profitable business revenue growth. HR Operations: Successfully managed the organizations HR function in house for 4 countries (UAE, Pakistan, KSA and India) with a total workforce of 35 senior employees. Human Resource Management: Consulted over a wide range of projects including the set-up of HR departments, serving as an outsourced HR manager, Design and Implementations of HR policies and procedures, Organizational Development, Performance Management, Compensation and Benefit framework. Managing and Developing the Recruitment Business: 5 years of successful placements, matching the "needs" of the client with the "best" qualified candidates/applicants. Training & Development: Designed and facilitated Training workshops on a range of Training modules for various clients of different industries. Set up of Training Department for organizations. Conduct and Administer Psychometric Behavioral Profiling (DiSC Counseling and Interpretation Sessions) for Talent Management purposes.

HR and Training Projects Completed for:

Etisalat, Dubai Project: Recruitment, Training and Management of over 120 staff members for GITEX. Sharaf DG, Dubai Designed and implemented processes to ensure 100% achievement of target as opposed to the usual 70% achievement, through learning, incentive scheme, performance management, review of job profiles, review of organization chart, corporate culture and so on. Air Charter International & Seawings, Dubai Project: Setup of HR and Training Department Mashreq Bank, Dubai Project: Customer Service, Operational Excellence, Personality Profiling interventions. Zurich International, Dubai Project: Persuasive Communication Skills Delegates: 30 operational staff SAB Media, Dubai Project: Design and implementation of HR policies and procedures Easa Saleh Al Gurg Group, Dubai Companies: United Colors of Benetton, Betterlife, ID Design, Al Gurg Stationary and OFIS Project: Customer Service and Sales Training Delegates: 160 customer service and retail sales staff ZAFCO, Dubai

Project: Customer Service, Operational Excellence, Inscape DiSC Interventions Al Noor Hospital, Abu Dhabi Project: Customer Service Intervention Delegates: 120 Front Line employees at the hospital (receptionists, call operators, etc) TECOM Investments, Dubai Project: Finance for Non Finance Managers Delegates: 24 delegates Transmak LLC, Dubai Project: HR Policies and procedures set-up, implementation and training.

Department of Tourism and Commerce Marketing (DTCM), Dubai Project: Personality Profiling Delegates: HR Team & Line Managers, all UAE Nationals Dubai Customs, Dubai Project: Time Management & Prioritizing Delegates: Senior Executives, all UAE Nationals Hassani Trading, Dubai HR Policies and Procedures set-up and operational training. Beiersdorf, Dubai Project: Finance for Non Finance Managers Delegates: 24 delegates VIA, Dubai Project: Set-up, implementation of HR Department Loyalty Inc, Dubai

Project: Set up and implementation of HR policies and procedures ITD, Bahrain Project: Persuasive Communication Delegates: Senior Business Development Executives, Bahraini Nationals MCB Bank, Pakistan Project: Customer Service Intervention HBL Bank, Pakistan Project: Customer Service Intervention Pakistan Society of Training & Development (PSTD), Pakistan Project: Finance for Non Finance Public Programs Mobilink, Pakistan Project: Sales Program Delegates: Sales Executives

Highlights of Previous Experience

JUNE 2002 DECEMBER 2006 DESTINATION DEVELOPMENT ANALYST EMIRATES HOLIDAYS (www.emiratesholidays.com), DUBAI, U.A.E SALES ADMINISTRATION MANAGER JUMEIRAH EMIRATES TOWERS (www.jumeirah.com), DUBAI, U.A.E. FREE LANCER FREE LANCE TOUR COORDINATOR, ISLAMABAD, PAKISTAN ENGINEERS UNITED OFFICE ASSISTANT, KARACHI, PAKISTAN

JUNE 2000 JUNE 2002

JUNE 1998 AUGUST 1999

MARCH 1997 MAY 1998

Professional Qualifications
HR Operations and Management Certification, Global Management Consultants Dubai (2006) Sales Competency Assessment Certification (Master Trainer), Persona Global USA (2008) Persuasive Communication Certification, Persona Global USA (2009) Finance Training for Non Finance certification, BTI, Germany (2008) Inscape Personality Profiling Trainer Certification (2008) Trainer for Customer Service, Sales and Leadership Development Programs Project Management Professional (International Institute of Learning) Better Business Writing (Emirates Aviation College) ISO 9001:2000 - Internal Quality Reviewer Course (Quality and Environmental Development Organization)

My Learnings
2002 2004 Masters of Business Administration in General Management Ajman Campus of Preston University of United States of America Bachelors of Business Administration in Information Systems Sharjah Campus of University of Lincolnshire And Humberside (United Kingdom)

1999 2002

Personal Details
Telephone Number - 971 50 266 0026 Date of Birth - 20th December 1980 Email Address - mahreenqazi@gmail.com Languages - English, Urdu/Hindi

Driving License - Valid UAE Driving License

Travel - Flexible to Travel