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of Boulder County. A partnership with the Colorado Commission for the Deaf and Hard of Hearing will mean a brighter and more productive future for aging adults.
Golden West Senior Living 1055 Adams Circle Boulder, CO 80303 303.444.3967
Brianna Westlake
2013
April 25, 2013 Reginald Jefferson Executive Director Colorado Department of Human Services 1575 Sherman Street Denver, CO 80203 Mr. Jefferson, Golden West Senior Living in Boulder, CO is home to over 368 residents, many of whom suffer from hearing impairments. We are a nonprofit organization serving low income elders. As the hearing decline progresses, residents are faced with daily challenges to remain active and healthy individuals. As a result, their function as human beings is reduced and they are often left to navigate the extensive yet overwhelming number of services offered to them in the community. Their hearing loss will often lead to isolation, which often exacerbates depression. Failure to thrive is a common diagnosis in the elderly and we feel strongly that providing carefully mapped resources, education, and technology to these individuals will create a strong feeling of community involvement and connection to the world. Our building was constructed in 1965 when technologies for the hearing impaired were limited and costly. Now that technologies have been invented and implemented, they are becoming widely available at affordable prices. The benefit of these technologies far outweighs their expense. In a large senior apartment complex such as ours, we feel strongly that we could provide the quality of life that is so deserved by our constituents. As a nonprofit organization, however, we are left with limited resources to make these improvements to the construction of our building. These items would include the installation of a telecoil loop system, wireless flashing doorbells and telephones, video capable communications, and various apartment amenity upgrades to suit those with hearing loss. In addition, we wish to train our staff and the families of the residents on the complex issues that hearing loss can create. We have learned of these available products through Namati Katungu, a community outreach representative from the Colorado Commission for the Deaf and Hard of Hearing. As a deaf individual, Mr. Katungu was able to make us aware of several deficiencies for those with hearing loss. This included a lapse in safety due to our current door entry system which requires the ability to hear the receptionist as well as communicate the necessity of your visit to Golden West. Namati had only one option of waving down a resident who was passing by the front door. The resident gladly opened the door for him, but this poses a risk to our security as door entry screening is one of our first security measures. Our level of welcome to guests and residents with hearing disabilities is not up to par with our hospitality standards. Namati met with several staff representatives, myself included, to develop an action plan to identify the primary areas of concern, the solutions to these problems, and a structured plan to reach our
goal of being associated with the best aging services in Boulder county. This pilot program was suggested to our facility by the Colorado Commission for the Deaf and Hard of Hearing and all staff were immediately receptive to advancing our skill set to include the needs of the low income seniors with hearing deficits. The staff of Golden West is a highly qualified group of people. Most are educated at a bachelors level, several at the masters level. Our executive director has been with the organization for almost twenty years, and our associate director for 19 years. The dedication to our cause is evident in the average length of employment which is quite high. We have staff to serve emergency needs, welfare needs including service coordinators, and we offer front desk concierge service. To be competitive with other caring and compassionate individuals, we must continue education for staff in all areas of elder care, but especially the causes of depression and isolation. To make our facility a friendly and welcoming environment to all who choose us as their home, staff should be aware of the causes of hearing loss, measure the loss of hearing acuity, and recognize practical solutions to these real world problems. The residents must also possess the autonomy to recognize their hearing loss and be willing to accept the guidance of family and staff. Family and residents should also be trained in the same areas that staff will be, as all play a key role in alleviating the pain and discomfort that hearing loss can cause. By hosting wellness clinics which will be guided by professionals, all could be invited to learn the process together. Giving the residents the gift of free knowledge will contribute to their overall confidence in the health care system and in their own right to pursue hearing care. In order to see this plan through successfully, we are requesting a grant of $15,545 to cover the cost of a hearing improvement program at Golden West. Over the course of several months in the year of 2013, we will complete the process of hiring the necessary contractors for the installation of the telecoil loop in our large public areas. Following the installation of this new and innovative technology, we will install the necessary cameras to make our door security system not only audio capable, but also visually accessible for all who require that option. Consultants from the Colorado Commission for the Deaf and Hard of Hearing will also be invited to return to Golden West to pursue community members who may prove themselves qualified and willing to instruct small workshops on all topics of hearing loss. Thank you for considering a partnership with Golden West. Improving the lives of low income seniors has been our mission for the past 48 years. Being granted the funding to improve our accessibility will create the new standard by which Colorado executes our willingness to diversify and serve the senior population. Please review the attached proposal. We look forward to collaborating with you in the near future.
Sincerely,
Brianna L. Westlake
Our Organization
Since 1965, Golden West has been serving low income seniors in the Boulder County area. The Golden West Foundation was established in 1986 to subsidize rental fees and assist residents with costs of living. In March of 2012, Golden West was approached by a representative named Namati Katungu from the Deaf and Hard of Hearing Coalition. He visited the facility on several occasions and determined lapses in accessibility for residents who are either deaf or hard of hearing. A focus group was developed which incorporated a staff member from each department of the facility. In this focus group, staff determined where we lacked proper accommodation for deaf and hard of hearing residents which make up approximately 80% of our population. As a result, the focus group gave a presentation to the leadership team and made the group aware that we are working towards improving the lives of seniors with hearing loss at Golden West. Since the central tower of Golden West was constructed in 1965. This leaves room for cultural, sociological, and infrastructural changes in those 48 years. All of these changes impact the way that hearing loss must be addressed in a senior living facility.
Accessing Our Building A primary concern we must address as an organization includes the ability to access our building as a visitor with hearing loss, or as a resident allowing someone else to access the building. The current system includes a phone which is mounted to the wall, and directory of numbers that correspond to a resident. The visitor must dial a three digit code, verbally announce themselves to either the front desk staff or to the resident they are calling. Then, the front desk staff or resident must determine if the individual can enter the building and open the door by pressing a digit on the telephone. A deaf visitor is unable to hear when a person has answered the phone, and is therefore unable to gain access to the building. A deaf resident will not hear that their phone is ringing, or if they do hear or see the phone, they may not be able to distinguish who they are letting into the building. This is cause for concern because it compromises the security measures in place to maintain a safe residence for our seniors. It is concerning that we may also be excluding deaf visitors by having an inaccessible system.
Aging in Place
A common term used to describe the challenges faced by senior living facilities which have been established for many years is called aging in place. At Golden West, very few residents used walkers in 1980 when they first moved into our facility. Now very few can walk without an assistive device. Their physical abilities have diminished over the years, and have left them with a reliance on a cane, walker, etc. The same principle can be applied to the concern of hearing loss. Many residents did not need the services of an audiologist when they first moved in and met with our resident service coordinator. Now many years later they may find themselves needing the help locating services to improve their hearing, but lack direction on who to speak with in order to arrange those services. Denial and low autonomy in our resident population considerably contributes to the issue of aging in place, adding a new layer to peel back in order to properly serve our aging population in Boulder County.
quality of life as the quantity of years increases for the population. In order to make the necessary improvements, the Golden West Foundation must secure $15,545 to begin addressing our causes for concern.
Leading By Example
It will be a priority for us to outfit a model apartment which includes all amenities we plan to offer including, but not limited to, caption phones, doorbell alert system, phone alert system, and portable loop systems. It is important to offer these services to our residents because the occurrence of hearing loss in adults aged 85 and older is over 80.6% (Lin et al, 584). The average age of a resident living at Golden West is 84. That means that nearly 295 residents living at Golden West suffer from some degree of hearing loss. Our objective is to gather a stock of accessible items to share with our low income residents on a need to need basis. While creating a surplus for resident use will be important, it will be essential for staff to show our residents how to use these. By creating a safe learning environment which is equipped with modifications for hearing impairment, the HIIP will allow items to be tested before their purchase.
Continued Education
The staff of Golden West will be collaborating to plan a health and wellness campaign which includes education for current staff and residents. These low budget seminars will be another opportunity to share our new technologies with residents who may benefit from them. Education is the key to improving the lives of those who are deaf and hard of hearing in our community. A health and wellness lecture series is currently planned for the months of May through October 2013, with a special dedicated focus each month. The month of June has been selected to incorporate matters of hearing health into weekly lectures and presentations.
Summary of Plan
To ensure that Golden West is providing the best environment for aging seniors in Boulder County, our areas of improvement must be focused on. With an array of technological devices available for individuals with hearing loss, it is not acceptable to continue without progressing with technology. Now that our organization has observed our shortcomings, we are morally obligated to provide disability services to improve quality of life. Following recommendations from staff, resident, and professional collaboration, Golden West will begin acquiring devices to modify standard apartments. One apartment will be established as a model and used to educate staff and residents. Staff will begin a training effort and learn about the causes and ramifications of hearing loss. The Golden West Wellness Campaign will kick off a journey toward education and life improvement. After these low budget items have been successfully implemented, we will move forward with the installation of the loop system in our main dining room. In total, our requested budget amounts to $15,545. When we have addressed all of these shortcomings, we will be able to serve our existing population more effectively, and become the leaders in progressive aging. When the HIIP is implemented at Golden West, we will be on the forefront of senior care in Boulder County and provide desirable and sought after services.
Budget
Item Video Door Entry System Flashing Doorbell/Phone Combo Personal Portable Loop System Dining Room Loop System Model Apartment Modification Training Video Production Staff In-service TOTAL INVESTMENT Cost $2,500 $119.00 $295 $1,100 $1,500 $1,300 $11 p/p Quantity 2 10 4 1 2 1 125 Labor $1,000 $0 $0 $400 $0 $0 $1,375 Total $6,000 $1,190 $1,180 $1,500 $3,000 $1,300 $1,375
$15,545
Plan in Action
We need to implement these programs effectively or we face the reality of failing resident health and declining census numbers. Since our project has been underway since the spring of 2012, we have a solid foundation to implement a three month push for the improvement plan. We know that we can provide services to improve the quality of life for our residents who can no longer function normally due to their hearing loss with the creation of the HIIP. The following graphic illustrates our projected timeline:
November
December
Designate apartment to begin rennovations
January
Begin model apartment rennovations
These three months will be essential to the implementation of our plan. Following a January meeting with the focus group and representatives from the Department of Human Services, we will proceed as we see fit at the time. Construction for the loop system should begin in February.
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Brianna Westlake- Staff Representative Brianna has worked for Golden West for over four years. She received her bachelors degree in Communication Studies with a minor in Sociology from the University of Colorado Denver. She began as a caregiver, and has worked as receptionist and Foundation Representative. She interacts with residents on a daily basis and is familiar with the difficulties faced by elders with hearing loss.
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Lin, F. R., Thorpe, R., Gordon-Salant, S., & Ferrucci, L. (2011). Hearing Loss Prevalence and Risk Factors Among Older Adults in the United States. Journals Of Gerontology Series A: Biological Sciences & Medical Sciences, 66A(5), 582-590.