Lewings Model: Unfreezing Moving Refreezing

Action Research Model: 1. Problem Identification 2. Consulting with Behavioral science Experts

3. Data Gathering and Preliminary Diagnosis 4. Feedback to the client

5. Joint diagnosis of the problem 6. Joint action planning

7. Actions 8. Data gathering after actions

Positive Model of Change: Positive Area: Productivity>>>he wants to improve it 1. 2. 3. 4. 5. Initiate Inquiry Inquiry into Best Practices Discover the Theme Envision a preferred future Design and deliver

General Model of Change: 1. Entering and Contracting (initial data gathering to understand the problem+ agreement containing the work relationship between consultant and members, resource distribution.

2. Diagnosing: ( understand the current functioning of the organization+ understanding current org problems, causes and consequences gathering analyzing and feedback info: to managers. 3. Plan and implementing change: (org members and OD Practitioner jointly plan and implement OD Interventions. 4. Evaluating and Institutionalizing the change.

Case Notes: Characters: Square One Consultants: Team of 3 Members including Erica , the former student manager at peppercorn along with roger and lynn. Drew, the key manager of the pepper corn Bob: the day chef Robert The day cook Larry: The professional Supervisor ( who plans the menus and try to balance the use of menus he also prints out the menus from the computer

Initial Issues: Staffing is nightmare Qualified people are not being found out anywhere Recruitment and retentions has been challenging Shortage of Employees

Why? Because labor market in the country had become tight due to the prosperous Reagan years and the boomtown of the city. Objective of Drew: to make peppercorn more pleasant work place for everyone to work Goal of Drew: 1. To increase productivity 2. To improve morale among the workers.

Problem with the employees: Moral is little low Not creativity involved In much of the tasks ( but employees are allowed to be creative: eg of dough who added his own recopies in the computer menu bank 2. Plastic tasting spoons 3. Yellow marker on computer printed menue .

Diagnoses of Production operational area The Problem With the Operations: Sometimes menue system is good sometime not: because menue is change at the last moment due to shortage of stock. Some student workers are reliable and some are less reliable said by doug Student supervisor doesnt have any power over the regular workers Students have their own management structre There are less student workers at peppercorn than a previous year.

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Workers Equity Problems: Skilled workers are on same contract as unskilled workers Skilled workers dont have other position to go up other than to become the part of the management ( lack of responsibility)

Additional Information about Employees: They are working on same position about 15+ years Yet they are loyal employees.

Contract: Written document Fee structure Schedule of the dates Timing of the conduct

Probable Model Application: 1. Preliminary Evaluation of the Unit 2. Feedback session with the management 3. Management could conduct an in-depth operations audit. Issues in OD Practionner Group: Ericas past experience with the dinning unit, her views could be baised. Current Managerial Data gathered by Erica via interviews: -

Interviews and Observations by lyn:

1. Three female employees were smoking cigarettes on the lauding dock, joking around with a purveyor 2. Kitchen was clean, most of the equipment looked new 3. Workers were busy but not rushed into the kitchen 4. Workers knew what tasks to perform without needing directions 5. Some of the workers were wearing aprons some of them not. Problem Statement