Indira School of Business Studies Wakad, Pune Batch: 2012-14 Performance Evaluation Performance Feedback

PERFORMANCE FEEDBACK FOR:

Candidate Position Title: Date of Joining:

EVALUATION (Please Tick)

Interpersonal and Communication Skills: The individuals behavioral characteristics toward clients, customers, and peers. Listens well, makes contributions, and keeps others informed. 1. Outstanding skills for this job. 2. Very desirable skills for this job. 3. Skills satisfactory for this job. 4. Skills questionable for this job. 5. Skills unsatisfactory for this job. Client/Customer Service: The ability to serve the customer/client in a competent manner. Has a clear understanding of how to utilize the resources properly and realistically to accomplish tasks. 1. Very competent; understands and uses proper resources. 2. Competent and usually uses proper resources. 3. Understands resources, but does not always use them. 4. Limited knowledge of available resources/sometimes demanding. 5. Does not understand or utilize proper resources.

Courtesy: The polite attention an individual gives other people. 1. Inspiring to others in being courteous and very pleasant. 2. Always very polite and willing to help. 3. Agreeable and pleasant. 4. Sometimes tactless, argumentative. 5. Blunt; discourteous; antagonistic.

Responsiveness: Responds to tasks or requests in a cooperative and timely manner. 1. Extremely cooperative; completes all tasks/requests in a timely manner. 2. Cooperative and usually completes tasks/requests on time. 3. Accommodates tasks/requests as best he/she can. 4. Gets to tasks/requests at his/her own convenience. 5. Uncooperative; continuously delays completion of tasks/requests.

Problem Solving: The ability to work independently and to make good judgment/decisions with amount of information available. 1. Exceptionally keen and alert when solving problems. 2. Usually quick to solve problems. 3. Solves problems with little help from others. 4. Requires help with solving problems. 5. Slow to catch on.

Teamwork: Willingness to help others, to resolve problems quickly, and get along with co-workers; maintaining a positive, supportive work environment; promoting a can do attitude to achieving goals. 1. Exceptional team playeralways goes the extra mile. 2. Outstanding team playeralways willing to help. 3. Is a good team player. 4. Uncooperative; prefers working alone. 5. Cannot / will not work in a team environment.

Comments: (accolades and/or areas for improvement)

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