INTRODUCTION

TCS (Tranzum Company and Services) was founded on 1983 as being the domestic courier company. This company has also seen the light of being reviewed in the Harvard business case study, the company that was supremely established by the Engineer Khalid Awan along with his companion, cofounder and brother. This company has taken the journey from a company to an enterprise while playing many trailblazing roles transforming it into an industry of a large scale. This industry gone through many tribunals and sufferings of shack up with the government sector but still stood up to all the hardships and shined by using winwin approach to every faced problem. TCS has evolved through the history of three decades and now TCS stands as the symbolic representation of trust and reliability. TCS is the provider of express and logistics courier services to its consumers, SMEs, corporates and domestic households amounting to a figure of 6 million per month. The reason of such a huge figure is that it is one of the largest networks in country having 155 offices. TCS operational division includes about 7000 professionals, round the clock whole week call center, separate chartered aircrafts, 530 plus easy accessed express centers, 2000 online and offline locations, 250 plus satellite tracked deliver vehicles and a dexterous team of couriers dedicated to bring the consumer top notch quality service and reliability in the industry. TCS further wants to expand and grow into the depths of international market. It is operational in international grounds by the presence of its partners in Dubai and London which in turn provides the customers with access to 3500 terminuses worldwide. TCS has invested more than often in its continuously growing business model. TCS has always adhered to its milestones by recognizing the changing needs, wants and demands of its customers. This in turn has set the standards to improve in the industry. TCS hall of fame has led the Harvard business school to publish the case study on its accomplishments which was published in 2003 under the International Entrepreneurship course of MBA. Furthermore a case study has been undertaken in the latest South Asian edition of Principles of Marketing by Philip Kotler, which is recommended book by renowned Business Schools over the South Asia.