IF YOUR TERMINAL DISPLAYS THE FOLLOWING:

PLEASE CALL: MERCHANT SERVICES INC. HYPERCOM

A call to the authorization center is required to complete the transactions. FUNCTION ACTION TERMINAL DISPLAYS
Merchant must perform an offline entry to create a transaction for settlement,
SALE Date Time
after receiving an approval. 1. Swipes card through reader 1. Swipe customer card
(card type) Sale
PLEASE CALL- CC: 2. Confirm card number, press Enter 2. Terminal displays card #
3. Key amount of sale: press Enter 3. Amount $$
Card has been reported stolen. A call to the authorization center is required. 4. No action while terminal processes transaction 4. Dialing now .
Obtain another form of payment. processing now
5. Approval #
PLEASE CALL- LC: MANUAL Date Time
Card has been reported lost. A call to the authorization center is required. 1 A)Enter card number manually: press Enter 1. A) ########
CARD B)Enter expiration date of the card: press Enter
obtain another for of payment. B) Expiration date MM/YY
ENTRY (card type) (sale)
2. Take imprint of customer’s card: 2. Take imprint of card
CALL HELP - NT: 3. Press Enter 3. Card Present? yes or no
No terminal perameters. The terminal ID is not recognized by the host as a 4. Key amount of sale: press Enter 4. Enter Address
5. Enter AVS address 5. Enter Zip code
valid as a valid terminal ID, or the host terminal records are incomplete. Call 6. Enter AVS zip code 6. Amount
your customer service for assistance. 7. No action while terminal processes transaction 7. Dialing now, processing now
8. Approval
CALL HELP - RE: REFUND Date Time
1. Press REFUND key.
Card read error - retry card swipe. 1. Swipe customer card
Refund
2. Swipe card through reader.
2. Swipe customer card
CALL HELP - SQ: (card type) Refund
Sequence number is duplicate. Indicates terminal or system error. Call your 3. Key amount of REFUND: press Enter.
3. Amount $$.
4. No action while terminal processes transaction
custsomer service for assistance. 4. Dialing now
Process now
Offline Date Time
CALL HELP - TR: 1. Press OFFLINE key. 1. Swipe customer card
Invalid transaction. Call your customer service for assistance. (voice auth) “OFFLINE MODE”
2. Swipe card through reader. 2. ENTER ACCOUNT #
DECLINED: (card type) OFFL
3. Key amount of sale: press Enter. 3. Amount $$.
Transaction has been declined by bank or bank network. Obtain another form 4. Key approval code: press Enter. 4. Enter approval code
of payment 5. Transaction is stored 5. Transaction accepted
Void Date Time
EXPIRED CARD: 1. Press VOID key. 1. Swipe customer card
2. Key in invoice # from original transaction, 2. Enter invoice #
Card expired. Obtain another form of payment.
press Enter. (invoice #) $$.
3. Invoice # and amount display. 3. Correct? yes or no
INCORRECT PIN: 4. If correct, press Enter. If not correct, press 4. Transaction accepted
(Debit) Incorrect Personal Identification Number. Re-enter correct number CLEAR to return to idle prompt.
(this action is performed by the cardholder). REPORTS Date Time
1. Press REPORTS key.
1. Swipe customer card
2. 3= Audit 4= Summary?
2. Key in report #: press Enter. Printer generates report
INVALID TRANSACTION: 5= O tabs
Transaction is not allowed at the terminal.

PLEASE WAIT:
Terminal is waiting for further instructions from host.
 HYPERCOM RETAIL APPLICATION HYPERCOM RESTAURANT FEATURES
FUNCTION ACTION TERMINAL DISPLAYS FUNCTION ACTION TERMINAL DISPLAYS
BATCH 1. Press BATCH REVIEW key. Date Time
1. Swipe customer card LOG ON/OFF
REVIEW 2. Press Enter to view transaction by invoice # in INV (invoice #) SERVERS
descending order. Press clear to view 2. (Trans type) $$
transactions in ascending order. Approval #
3. Press Back Space ( ) to view detail of individual
transaction. 3. Card Number 1. Press ADJUST key.
4. Press Backspace ( ) to view more detail of Sequence no: # 1. SWIPE CUSTOMER CARD
ADJUST ADJUST
transaction. 4. Date Time
ADD TIP 2. Key in invoice number from original transaction;
2. ENTER INVOICE NUMBER
BATCH 1. Press SETTLEMENT key. Date Time 3. BASE AMOUNT $$.¢¢
1. Swipe customer card press ENTER.
SETTLEMENT 4. ENTER TIP
3. If base amount is correct, key in tip amount,
2. Key in your password(0000): press Enter SETTLE TOTAL
press ENTER.
3. To settle all card types, press Enter. To settle 2. Enter password 4. Total amount displays. If correct, press ENTER.
CORRECT? YES OR NO
specific card types, key in Host number, press 3. Host # (ID) If not correct amount, press CLEAR to enter new
Enter. Host number may be viewed by processing scanning batch amount.
requests.
4. No action while terminal processes requests. 4. Please wait
sales total $$
5. Press Enter to accept value displayed or Clear to BATCH
return to idle prompt. 5. Correct? yes or no
6. Press Enter to accept value displayed or Clear to
REVIEW
refunds total $$
return to idle prompt 6. Correct? yes or no
7. Terminal connects to host to transmit batch batch number: #
information. This displays when process is complete 7. Reconcile complete
REPRINT 1. Press REPRINT key. Date Time
1. Swipe customer card
RECEIPT
2. Key in invoice # of original transaction: press Enter Reprint Invoice
or press Enter for last transaction. 2. Enter invoice #
3. Printer generates report (invoice #) $$
3. Reprint complete
1. Press TOTALS key.
SERVER
DISPLAY Date Time
2. No action while terminal processes request 1. Swipe customer card REPORTS
TOTALS
3. Total values display. Press BACKSPACE( ) to toggle 2. Scanning batch
between displays of Net Refund Totals and Net Sales Please wait
totals for a card type Totals Sales
4. Press ENTER to review net sales for next card or 3. ## Items $$
CLEAR to review previous card type totals Totals Refund

4. ## Items $$