CATHOLIC UNIVERSITY OF MOZAMBIQUE FACULTY OF ECONOMY AND MANAGEMENT

UPGRADING OF INFORMATION SYSTEM IN BUSINESSMAN ORIENTATION CENTRE OF MANICA

Of: JNIOR MARIMBIQUE

Research Project

BEIRA MAY, 2013

Contents
Concepts of Businessman Orientation Centre .................................................................................... iii INFORMATION SYSTEM MANAGEMENT IN BUSINESSMAN ORIENTATION CENTER........1 Hardware Management ........................................................................................................................1 Communication Management ..............................................................................................................2 Software and User Management ..........................................................................................................2 Security Management ..........................................................................................................................2 File management ..................................................................................................................................3 UPGRADE OF INFORMATION SYSTEM IN BUSINESSMAN ORIENTATION CENTER ...........4 Upgrade of hardware ...........................................................................................................................4 Upgrade of Network ............................................................................................................................6 Security Management Update ..............................................................................................................7 File Management Update .....................................................................................................................7 FORMATION OF SYSTEM ADMINISTRATORS ..............................................................................8 Introduction..........................................................................................................................................8 Target public ....................................................................................................................................8 Course Completion ..........................................................................................................................8 Course Structure ..................................................................................................................................8 Module 1: Installing Microsoft Windows 7 .....................................................................................8 Module 2: Adding Hardware to Windows 7 clients ........................................................................9 Module 3: Troubleshooting the Boot Process .................................................................................9 Module 4: Configuring the Desktop Environment ........................................................................10 Module 5: Configuring the Internet Explorer 10 and providing application support ....................10 Module 6: Configuring Windows 7 to run on a Microsoft network ..............................................10 Module 7: Configuring Windows 7 for mobile computing ...........................................................11 CONCLUSION ......................................................................................................................................12 ATTACHMENTS..................................................................................................................................13

Figure List Figure 1 - Dell Tower Power Edge II Server ............................................................................. 5 Figure 2 - Network Physical Diagram after ugrading .............................................................. 14 Figure 3 - Network Logical Diagram after upgrading ............................................................. 15 Table List Table 1 - Server especification .................................................................................................. 5 Table 2 - Cost demonstration ................................................................................................... 13
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INTRODUCTION Nowadays its notorious the absence of system administration and maintenance in many small to medium business organization, this happens due to lack of qualified personnel and partly due to a lack of interest of the managers into organizations in maintaining computer systems upgraded, secure and with high performance. This project is part of the requirements in order to conclude the module of System Administration and Maintenance, course of information technology on Catholic University of Mozambique, faculty of economics and management. He shows the upgrade of computer network and improves the system administration in Businessman Orientation Centre of Manica, COrE - Manica in Portuguese acronym. The objectives of the project are updating the informatics system in this institution and begin to explore the advanced features offered by the computer networks with reliability, performance and security. Concepts of Businessman Orientation Centre Businessman Orientation Centre of Manica is an autonomous institution established in March 2011, under the public - private partnership between the Institute for the Promotion of Small and Medium Enterprises (IPEME), Sociedade de Investimentos, Ltd. (GAPI), Patel & Filhos, Ltd., and the Higher Polytechnic Institute of Manica (ISPM). That together deploys effort to the creation, incubation and guidance to small and medium enterprises in Manica Province. According to its organic structure, the main objectives of the Businessman Orientation Centre of Manica are: Provide consulting services to small and medium entrepreneurs in articles about the management of their business; Making technical support to juniors businessman; Encourage Mozambicans young to embrace the business; Train youngers businessman and the public at large in entrepreneurship, innovation technological and entrepreneurial, and business management;

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 Buy and provide books related with business management to Businessman community; Do feasibility studies to new enterprises; Encourage Businessman associations; Patronize students finalists among lenders for access to credit for businesses; Facilitating the registration of small businesses to youngers recently graduated.

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INFORMATION SYSTEM MANAGEMENT IN BUSINESSMAN ORIENTATION CENTER Now the Businessman Orientation Center of Manica is working in on big room at Academic Cultural Centre of Higher Polytechnic Institute of Manica. At the height of the constitution of the new organization The ISPM committed to manage all equipment and system computers of new organization and indicated one of its employees to do so. But before the project run, this employer was ordered to study a higher education course outside of the province, which until now has not been substituted due to a lack of qualified staff, leaving the center without systems administrator. Consonant which we have been studying in this course, I have to consider the following aspects to be taken into the system information of this organization: Hardware Management Today the Businessman Orientation Center is equipped with flowing hardware: 7 (seven) Dell Desktop computers - Optplex 380; 3 (tree) Dell Laptop Vostro 3555; 7 (Seven) UPS 800VA; 1(One) Printer HP 2015 dn; 1(One) Cannon Multifunction; 1 (One) Fax; 2 (two) Acer Data Show; 2(two) Telephone. There are a lot of complaints from users about equipment performance, especially computers; they reported to me that the performances of the machines are 60% lower than expected. Latching systems, blue screen with automatic shutdown, automatic restart, corrupted files, and damaged applications are among the main problems reported.

Communication Management The Connection to network is implemented by a wireless system, shared with the main network of the Academic Cultural Center of the Higher Polytechnic Institute of Manica; Desktops are equipped with wireless network cards and connected to a router of cultural academic center, making the system totally dependent of the ISPM. The Local Telephone and Fax are also connected to TDM wireless network, through CDMA technology. There dont have server for management of the institution; sometimes users face difficulties in sharing data and connect to the printer (just gave to understand that the network is not consistent). The networks services used are print sharing, file sharing, DHCP server enabled and internet access. The dream of the director of the institution is to see the local computer network completely independent of third parties and to have a centralized management system. In some times the ISPM has complained of high costs of Internet, accusing some employees of the Businessman Orientation Center as the mentors of exaggerated Internet consumption. They are partners yes, but are institutions legally different. Software and User Management The Laptops and Desktops are working with defaults configuration of MS Windows 7 Professional. The Administration and Guest account are disabled. Users have complained about lack of privacy, especially when another colleague piece to use the computer. The Director of the Center complains about a few days ago one employer missed and others were deprived of access relevant data to the work (The computer was password protected). The employers are using an administrator account in all computers; sometime they install and remove critical application. Security and Office application is most used application software. Security Management Protective features were found is use of antivirus, prohibition of physical access to computers to non authorized people, use of password in the accounts of employees and firewall monitored by antivirus.

However, antivirus licenses are already out of date, the passwords of the employees dont meet the high security rules, which character or combination of characters can be password, the users have full access to the Internet and download. File management The files of the organization are basically stored in computers; each employee is responsible for keeping their data. There is no specific rule about storing data; each organizes as folders as her want. The Center has two external hard drives to backup data; however the backup does not happen regularly. There is no database for data storage; data as list of junior companies are supported by Excel.

UPGRADE OF INFORMATION SYSTEM IN BUSINESSMAN ORIENTATION CENTER After analysis of the existing information system in Businessman Orientation Center of Manica, in this chapter I propose the project to upgrade the computer network and improve the management system. The project design was based on to solve the failure and complaints verified in the system that currently exists. The main objectives of upgrading the information system to Businessman Orientation Center are: Improve the performance of equipment and systems Make an independent local computer network Designing a centralized information system Designing an efficient and consistent file management Enhance security levels within the system Reduce user privileges within the system Form two employees in administration systems Upgrade of hardware Analyzing the existing hardware resources, understand there arent many reasons for touches in this section, the most important thing here is to purchase a server that meets the objectives of the organization. The server will help to implement independent local computer network ad offer another network services that is impossible without local server. Next follows the specifications of the chosen server and below I present the justification of the choice.

Parameter Mark Model Form factor

Characteristic Dell Power Edge T110 II Tower

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Hard Drive Memory

200GB, SSD, 3.5in Memory (2x4GB), 1600Mhz, Dual Ranked, Low Volt UDIMM (speed is CPU dependent)

Processor

Intel Xeon E3-1220v2 3.10 GHz, 8M Cache, Turbo, Quad Core/4T (69W)

Table 1 - Server specification

Figure 1 - Dell Tower Power Edge II Server

Because the infrastructure is currently equipped with 10 computers and there is no assignable growth plans over the next three years, dont need a large server. For this reason I propose the purchase of a Dell Power Edge Tower Server with the above specifications. The choice of SSD Hard Device is related with the fact that this is to offer more security against physical damage, because it has no movable parts, and recent studies show that SSD Hard Drive has better performance, high-speed data access and is even considered as devices storage of the future. After an analysis of the cashier of the server I checked that he will not have overheating problems because it is equipped with fans, heat sinks, the box has slits that allow hot air outlet and inlet ambient air; Apart from that it will be installed an air conditioned room.

Given the objectives of the organization I believe that the quad core processor and 8 GB of memory, extendable up to 12 GB, are in height of processing users tasks as well as the system tasks such as manipulation of database, internet access, management files, network management, etc. Together with the server I will be purchased an ADSL modem and a wireless router. Upgrade of Network The most important aspect in this section will be to restructure the local network giving the needed independence, security and service improvement. Once the Businessman Orientation Center use installations borrowed by one partner, I do not propose to install a wired LAN; its will continue to use the wireless network for interconnecting; the desktops are already equipped with wireless cards, other equipment will use an usb-to-wireless device to connect to the server. The server will be installed with the latest version of Windows Server. The server will configured with Automatic IP addressing, Activity Directory in domain local groups. In this point the privacy and privilege problems will be solved. To reverse the security problem in the wireless system, it will be suffered multiple authentication. Only registered computer can access to network, following a complex

authentication offered by the server.

Security type: Intel CCKM enterprise Encryption type: AES CCPM Network authentication mode: Cisco PEAP Specify authentication mode: User authentication IPs will be distributed automatically by DHCP Server obeying the following range: Network ID: 192.168.1.0
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Subnet Mask: 255.255.255.0 Range: Wireless Network 192.168.1.1 - 192.168.1.20

Security Management Update The action to be developed to update the security requirements: Acquiring new licenses antivirus; Antivirus update automatic configured; Activity Directory will be configured in domain local group to reduce user privileges; Server firewall enabled to preventing access to malicious sites, sites that disseminate; harmful cultural information, and another unauthorized sites; The user password must meet complexity requirements Creating an internal informatics security manual; Train all employees in the field of computer security.

File Management Update To improve the management system file, will be created a centralized database, integrating all stakeholders and services treated in organization. All files of employees will be saved in server, being able to access to all employees for such authorization and privilege rules. Each staff will have privileges to change all files created by him; for the storage of files system should show the option of sharing, to be share with the rest of the staff; director of institution and the server administrator will have privileges to manage all files stored on the server. Automatic backups every day the 12 hours, the server will make a copy of security for external hard drive. To make the system protect the system from any possible failure, another external hard drive will be connected and configured with redundant disk.
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FORMATION OF SYSTEM ADMINISTRATORS Introduction To prevent the institution again have problems of a lack of qualified personnel for administration system, two employees of the center will be trained in matters of routine administration of Windows systems. Once the instructors arent the same city, you can invite the participation of other stakeholders in Chimoio. Target public This course is intended for system administrators responsible for the deployment, configuration and administration of Microsoft Windows 7 clients. Course Completion After completing this course, students will be able to: o Plan and perform a clean installation of Windows 7. o Install and support drivers and hardware devices on computers that run Windows 7. o Identify and resolve problems in the boot process on computers running Windows 7. o Configure desktop computer running Windows 7. o Define the security settings of Internet Explorer 10 and application compatibility for computers running Windows 7. o Configure computers to run Windows 7 on a Windows network environment. o Configure and support computers running Windows 7 to mobile computing. Prerequisites o Middle or Higher Level Education; o Hardware Course 1 & 2 into a vocational training school recognized by the ministry of education and culture. Course Structure Module 1: Installing Microsoft Windows 7 In this module, students will learn how to prepare for Windows 7 and install it.

Lessons: o Manually Installing Windows 7 o Automating Windows 7 installation o Using an image to install Windows 7 o Transferring files and user settings to a new computer o Installing Windows 7 o Monitoring the status of the Windows 7 security with the Security Center Module 2: Adding Hardware to Windows 7 clients This module teaches students how to install new hardware devices and how to configure and maintain existing devices and their drivers. Students will also learn how to reverse device drivers to a previous version of the driver and how to uninstall drivers and devices. Lessons: o Installing hardware devices o Configuring modems, printers and monitors o Solving problems related to device drivers o Disabling and Uninstalling Hardware Devices Module 3: Troubleshooting the Boot Process This module provides students with the knowledge and skills needed to identify and correct problems in the boot process of Windows 7. Lessons: o Understanding the Boot Process o Using Advanced Boot Options o Using the Boot.ini file to change the startup behavior o Using the Recovery Console to start the computer o Use Recovery Console to solve problems

Module 4: Configuring the Desktop Environment In this module, students will learn how to configure and customize user desktops, use profiles to implement and strengthen policies customization of the desktop and use Remote Assistance to respond to remote requests help. Lessons: o Defining the settings of the desktop user o Defining the system settings o Managing User Profiles o Using remote administration o Using Remote Assistance in Windows 7 Module 5: Configuring the Internet Explorer 10 and providing application support In this module, students will learn how to configure security and connection to the Internet E7lorer, and configure applications so that they run on computers with Windows 7. Lessons: o Defining security settings and Internet connection Explorer 10 o Customizing and Deploying settings Internet Explorer 10 o Supporting applications in Windows 7 Module 6: Configuring Windows 7 to run on a Microsoft network In this module, students will learn how to configure computers running Windows 7 so that they work in a workgroup or domain Windows. Lessons o Configuring Windows 7 for a workgroup o Configuring Local Security o Configuring the Windows Firewall o Configuring network options in a workgroup o Joining a Domain

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Module 7: Configuring Windows 7 for mobile computing In this module, students will learn how to help mobile users to work more efficiently, allowing them to control the power usage of your computers and making some offline resources such as files, folders, and websites. Lessons: o Configuring Hardware for Mobile Computing o Setting the power management for mobile computing o Available files and sites offline

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CONCLUSION Analyze of the shortcomings found and their corrections, I conclude that the systems administration is very important in all organizations. In same enterprises critical security aspects informatics has still been ignored by system managers. Is recommended that all windows systems administrator being regularly trained on new resources in the computer network security. Having a system administrator properly instructed and trained is one of the main requisites to the performance of an organization.

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ATTACHMENTS

Description Dell Tower Server Power Edge

UM Unid. Unid. Unid. Unid. Unid. Unid. Unid. Subtotal of Softwere Unid. Unid. Unid. Subtotal of Hardware

Qnt. 1 1 4 1 10 1 1 1 2 1

Unit Price (USD) 2,500.00 105.00 67.00 50.00 33.00 350.00 98.00 30.00 250.00 400.00

Total (USD) 2,500.00 105.00 268.00 50.00 2,923.00 330.00 350.00 98.00 778.00 30.00 500.00 400.00

Hardware Software Services

CISCO 887 Router Usb-to-wireless device ADSL Modem - Cisco SRP527W Norton Internet Security 2013 Windows Server 2012,Essentials Ed,Factory Instal Symantec Endpoint 12.2 ADSL Line Instation Training Upgrading Technical Services

Subtotal of Services Overall Cost

930.00 4,631.00

Table 2 - Cost demonstration

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Figure 2 - Network Physical Diagram after upgrading

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Figure 3 Network Logical Diagram after upgrading

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