PROCESS OBJECTIVES CHART

Doc. Ref.: Revision: Page No.: Monitoring method Bar graph

J - M - 09 00/20.08.2004 1 of 3

S. Process No 1 Production 1.1 planning

Procedure reference

Process Measure

Unit

Current Value

Objective Target date /Target /period March '05

Monitoring Responsibility Frequency Monthly HOD Prodn.

Planning effectiveness (P Vs A)

2 Production 2.1 2.2 3 Tooling Mgt. 3.1 3.2 4 Stores 4.1 4.2

Labour productivity Average Productivity

% %

March '05 March '05

Line graph Bar graph

Monthly Monthly

HOD Prodn. HOD Prodn.

Tool dev. Time effectiveness Tool breakdown time

March '05 % Hrs. March '05

Bar graph Mgt. Review Bar graph

BiMonthly Quarterly Monthly

HOD Tool room HOD Tool room HOD Tool room

Inventory turns ratio No. of deviations in phy. Stock verification

Nos. Nos.

March '05 March '05

Bar graph Bar graph

Monthly Monthly

HOD Stores HOD Stores

5 Quality 5.1 Assurance 5.2 5.3 5.4

Inprocess rejections Final rejections Customer returns Cost of Poor Quality

PPM PPM PPM Rs.

March '05 March '05 March '05 March '05

Line graph Bar graph Bar graph Bar graph

Monthly Monthly Monthly Monthly

HOD QA HOD QA HOD QA HOD QA

PREPARED BY

APPROVED BY

PROCESS OBJECTIVES CHART

Doc. Ref.: Revision: Page No.: Monitoring method Bar graph Bar graph Bar graph

J - M - 09 00/20.08.2004 2 of 3

S. Process No 6 Customer 6.1 complaints 6.2 6.3

Procedure reference

Process Measure No. of complaints No. of CA for compln. Vs No. of CA closed Cycle-time to close compln.

Unit Nos. % Days

Current Value

Objective Target date /Target /period March '05 March '05 March '05

Monitoring Responsibility Frequency Monthly Monthly Monthly Director (Mkt) Mkt'g Er. Mkt'g Er.

7 Purchase 7.1 7.2 8 Packing and 8.1 Despatch 9 Control of NC 9.1 Products

Overall supplier performance rating Supplier dely. Rating

% %

March '05 March '05

Bar graph Bar graph

Monthly Monthly

Director (Purc) Purchase Er.

Delivery performance

March '05

Bar graph

Monthly

HOD Despatch

Incidence of products / materials not identified Nos.

March '05

Line graph

Daily

HOD QA

10 Marketing 10.1 10.2

Sales growth Customer Satisfaction w.r.t product supplied

March '05 March '05

CuSum Chart Bar graph

Monthly Monthly

Director (Mkt) Mkt'g Er.

11 New Product 11.1 Development

Planned dev. Time Vs Actual

March '05 %

Bar graph Mgt. Review

BiMonthly Quarterly

HOD QA HOD QA

PREPARED BY

APPROVED BY

PROCESS OBJECTIVES CHART

Doc. Ref.: Revision: Page No.: Monitoring method Bar graph Bar graph Bar graph

J - M - 09 00/20.08.2004 3 of 3

S. Process No 12 Maintenance 12.1 12.2 12.3 13 Training 13.1

Procedure reference

Process Measure M/c breakdown time Maintenance cost PM Plan Vs Actual

Unit Hrs. Rs. %

Current Value

Objective Target date /Target /period March '05 March '05 March '05

Monitoring Responsibility Frequency Monthly Monthly Monthly HOD Maint. HOD Maint. HOD Maint.

Training plan Vs achieved

March '05

Bar graph

Monthly

HOD Training

14 Internal Audit 14.1 14.2

Effectiveness of QMS (I.e No. of Audit NCs) No. of NCs closed Vs Total No. of NCs

Nos.

March '05

Bar graph

Quarterly

M. R.

March '05

Bar graph

Quarterly

M. R.

PREPARED BY

APPROVED BY

PROCESS OBJECTIVES CHART

S. No Process Procedure Reference Process Measure Unit Current Value Objective /Target Target date /period March '06 March '06 March '06 March '06 March '06 March '06 March '06 March '06 March '06 March '06 March '06 March '06 March '06 March '06 March '06 March '06 March '06 March '06 Monitoring method

Doc. Ref.: Revision/ Date:

J - M - 09 00/ 20.08.2004

Monitoring Responsibility Frequency

Stores

JQP - 10

Inventory Turns Ratio No. of deviations in phy. Stock verification Delivery Performance No. of Incidences of Premium Freight Planning Effectiveness (P Vs A)

Nos. Nos. % No % % Hrs. % % PPM PPM PPM % % % Nos. Days Nos.

1.28 0 98.16 0 93.3 96.4 0.24

2 0 100 0 100 100 0.25 100 100

Bar graph Bar graph Bar graph Linegraph Bar graph Bar graph Bar graph Bar graph Bar graph Bar graph Bar graph Bar graph Bar graph Bar graph Bar graph Bar graph Bar graph Line graph

Monthly Monthly Monthly Monthly Monthly Monthly Monthly Monthly Monthly Monthly Monthly Monthly Monthly Monthly Monthly Monthly Monthly Daily

HOD STORES HOD STORES HOD Despatch HOD Despatch HOD Prodn. HOD Prodn. HOD Prodn. HOD QA HOD QA HOD QA HOD QA HOD QA HOD QA HOD QA HOD QA HOD QA HOD QA HOD QA

Packing and Despatch

JQP - 10

Production Planning & Control

JQP - 12 Average Productivity Trends of Average Tool Setting Time Product Audit Plan Effectiveness Layout Inspection Plan Effectiveness Internal Rejection Trend External Rejection Trend Rework Trend Total Cost of Poor Quality (% of Sales) Internal Cost of Poor Quality (% of Sales) External Cost of Poor Quality (% of Sales) No. of complaints Cycle-time to take CA on Complaints

2663 352 27 0.45 0.34 0.11 1 1 1

50 0 30 0.60 0.45 0.20 0 1 0

Quality Assurance

JQP - 13

Customer Complaints

JQP - 13

Control of NC Products

JQP - 04 Incidence of products / materials not identified

Calibration

JQP - 19 Instruments Calibration Plan Vs Achieved

100

March '06

Bar graph

Monthly

LAB INCHARGE

New Product Development

JQP - 16 Planned dev. Time Vs Actual

100

100

March '06

Bar graph

BiMonthly

HOD QA

PROCESS OBJECTIVES CHART

S. No 9 Purchase Process Procedure Reference Process Measure Unit % Current Value 100 Objective /Target 100 Target date /period March '06 Monitoring method Bar graph

Doc. Ref.: Revision/ Date:

J - M - 09 00/ 20.08.2004

Monitoring Responsibility Frequency Monthly HOD PURCHASE

JQP - 09 Overall supplier performance Rating

Sales growth 10 Marketing JQP - 08 No of Enquiries Received Customer Satisfaction w.r.t product supplied Tool Devlopment Timing Plan Effectiveness 11 Tooling Mgt. JQP - 15 Trends of Tool Developemnt Cost Tool Breakdown Hours Trends of Tool Break Down Cost PM Plan Vs Actual Maintenance cost 12 Maintenance JQP - 14 M/c breakdown time Genset Running Hours Genset Diesel Consumption Genset Mileage Training Plan Vs Achieved 13 Training JQP - 06 Overall Training Effectiveness Man hours spent on Training Effectiveness of QMS (I.e No. of Audit NCs Vs Total Observations) 14 Internal Audit JQP - 03 No. of NCs closed Vs Total No. of NCs

% Nos % % Rs Hrs. % % Rs. Hrs. Hrs. Ltrs. Lt /Hr % % Hrs

-20.4 40 95 92 9 1100 67 0 0 82 350 4.27 100 90 13

2 45 100 95 5 1500 80 950 25 4 100 90 15

March '06 CuSum Chart March '06 March '06 March '06 March '06 March '06 March '06 March '06 March '06 March '06 March '06 March '07 March '06 March '06 March '06 March '06 Bar graph Bar graph Bar graph Bar graph Bar graph Bar graph Bar graph Bar graph Bar graph Bar graph Bar graph Bar graph Bar graph Bar graph Bar graph

Monthly Monthly Monthly Monthly Monthly Monthly Monthly Monthly Monthly Monthly Monthly Monthly Monthly Monthly Monthly Monthly

Director (Mkt) Mkt'g Er. Mkt'g Er. HOD Tool room HOD Tool room HOD Tool room HOD Tool room HOD Maint. HOD Maint. HOD Maint. HOD Maint. HOD Maint. HOD Maint. HOD Training HOD Training HOD Training

% %

59 50 15 44.25

20 100 1 60

March '06 March '06 March '06 March '06

Bar graph Bar graph Bar graph Bar graph

Quarterly Quarterly Quarterly Quarterly

M. R. M. R. M. R. M. R.

Time taken to incorporate QMS system changes Days Efficiency of Audit Conducted %

MANAGEMENT REPRESENTATIVE

MANAGING DIRECTOR

PROCESS OBJECTIVES CHART

TARGET DATE/ PERIOD : - MARCH 2006
S. No

Doc. Ref.: Revision/ Date: Monitoring Method Monitoring Frequency

J - M - 09 00/ 20.08.2004

Process

Procedure Reference

Process Measure
Inventory Turns Ratio No. of deviations in phy. Stock verification Delivery Performance No. of Incidences of Premium Freight Planning Effectiveness (P Vs A)

Unit

Current Value

Objective /Target 2

Resp.

Stores

JQP - 10

Nos. Nos. % No % % Hrs. % % PPM PPM PPM % % % Nos. Days Nos. 1378 0 27 0.45 0.34 0.11 1 1 1 0 98.16 0 93.3 96.4 0.24

0 100 0 100 100 0.25 100 100 50 0 30 0.65 0.45 0.20 0 1 0

Bar graph

Monthly

HOD STORE

Packing and Despatch Production Planning & Control

JQP - 10

Bar graph Linegraph

Monthly

HOD Disp

JQP - 12

Average Productivity Trends of Average Tool Setting Time Product Audit Plan Effectiveness Layout Inspection Plan Effectiveness Internal Rejection Trend

Bar graph

Monthly

HOD Prodn.

Quality Assurance

JQP - 13

External Rejection Trend Rework Trend Total Cost of Poor Quality (% of Sales) Internal Cost of Poor Quality (% of Sales) External Cost of Poor Quality (% of Sales)

Bar graph

Monthly

HOD QA

Customer Complaints Control of NC Products Calibration New Product Development Purchase

JQP - 13

No. of complaints Cycle-time to take CA on Complaints Incidence of products / materials not identified

Bar graph

Monthly

HOD QA

JQP - 04

Line graph

Daily

HOD QA

JQP - 19

Instruments Calibration Plan Vs Achieved

100

Bar graph

Monthly

LAB INCH.

JQP - 16

Planned dev. Time Vs Actual

100

100

Bar graph

BiMonthly

HOD QA

JQP - 09

Overall supplier performance Rating Sales growth

% % Nos % % Rs Hrs. % % Rs. Hrs. Hrs. Ltrs. Lt /Hr % % Hrs % % Days %

100 - 32.67 40

100 2 45 100 95 5 1500 80 950 25

Bar graph
CuSum Chart

Monthly

HOD PUR. Dir (Mkt)

10 Marketing

JQP - 08

No of Enquiries Received Customer Satisfaction w.r.t product supplied Tool Devlopment Timing Plan Effectiveness

Bar graph Bar graph

Monthly

Mkt'g Er. Mkt'g Er.

11 Tooling Mgt.

JQP - 15

Trends of Tool Developemnt Cost Tool Breakdown Hours Trends of Tool Break Down Cost PM Plan Vs Actual Maintenance cost M/c breakdown time Genset Running Hours Genset Diesel Consumption Genset Mileage Training Plan Vs Achieved

Bar graph

Monthly

HOD T/R

12 Maintenance

JQP - 14

82 350 4.27 100 64.9 45 48.4 75 1 62

4 100 75 15 20 100 1 60

Bar graph

Monthly

HOD Maint.

13 Training

JQP - 06

Overall Training Effectiveness Man hours spent on Training Effectiveness of QMS (I.e No. of Audit NCs Vs Total Observations)

Bar graph

Monthly

HOD TRG

14 Internal Audit

JQP - 03

No. of NCs closed Vs Total No. of NCs Time taken to incorporate QMS system changes Efficiency of Audit Conducted

Bar graph

Quarterly

M. R.

MANAGEMENT REPRESENTATIVE

MANAGING DIRECTOR

PROCESS OBJECTIVES CHART

TARGET DATE/ PERIOD : - MARCH 2007
S. No

Doc. Ref.:

A - M - 09

Rev. / Date: 00/ 01. 09. 06 Jul-07 Aug-07 Sep-07 Oct-07 Nov-07 Dec-07 Jan-08 Monitoring Method Monitoring Frequency Resp.

Process

Procedure Reference

Process Measure
Inventory Turns Ratio No. of deviations in phy. Stock verification Delivery Performance No. of Incidences of Premium Freight Planning Effectiveness (P Vs A)

Unit

Current Value

Objective /Target 2 0 100 0 100 100 0.25 100 100 50 0 30 0.65 0.45 0.20 0 1 0

Jan-07

Feb-07

Mar-07

Apr-07

May-07

Jun-07

Stores

AQP - 10

Nos. Nos. % No % % Hrs. % % PPM PPM PPM % % % Nos. Days Nos.

Bar graph

Monthly

HOD STORE

Packing and Despatch

AQP - 10

Bar graph Linegraph

Monthly

HOD Disp

Production Planning & Control

AQP - 12

Average Productivity Trends of Average Tool Setting Time Product Audit Plan Effectiveness Layout Inspection Plan Effectiveness Internal Rejection Trend External Rejection Trend Rework Trend Total Cost of Poor Quality (% of Sales) Internal Cost of Poor Quality (% of Sales) External Cost of Poor Quality (% of Sales)

Bar graph

Monthly

HOD Prodn.

Quality Assurance

AQP - 13

Bar graph

Monthly

HOD QA

Customer Complaints Control of NC Products Calibration New Product Development Purchase

AQP - 13

No. of complaints Cycle-time to take CA on Complaints

Bar graph

Monthly

HOD QA

AQP - 04

Incidence of products / materials not identified

Line graph

Daily

HOD QA

AQP - 19

Instruments Calibration Plan Vs Achieved

100

Bar graph

Monthly

LAB INCH.

AQP - 16

Planned dev. Time Vs Actual

100

Bar graph

BiMonthly

HOD QA

AQP - 09

Overall supplier performance Rating Sales growth

% % Nos % % Rs Hrs. % % Rs. Hrs. Hrs. Ltrs. Lt /Hr % % Hrs % % Days %

100 2 45 100 95 5 1500 80 950 25 4 100 75 15 20 100 1 60

Bar graph
CuSum Chart

Monthly

HOD PUR. Dir (Mkt)

10 Marketing

AQP - 08

No of Enquiries Received Customer Satisfaction w.r.t product supplied Tool Devlopment Timing Plan Effectiveness

Bar graph Bar graph

Monthly

Mkt'g Er. Mkt'g Er.

11 Tooling Mgt.

AQP - 15

Trends of Tool Developemnt Cost Tool Breakdown Hours Trends of Tool Break Down Cost PM Plan Vs Actual Maintenance cost M/c breakdown time Genset Running Hours Genset Diesel Consumption Genset Mileage Training Plan Vs Achieved

Bar graph

Monthly

HOD T/R

12 Maintenance

AQP - 14

Bar graph

Monthly

HOD Maint.

13 Training

AQP - 06

Overall Training Effectiveness Man hours spent on Training Effectiveness of QMS (I.e No. of Audit NCs Vs Total Observations)

Bar graph

Monthly

HOD TRG

14 Internal Audit

AQP - 03

No. of NCs closed Vs Total No. of NCs Time taken to incorporate QMS system changes Efficiency of Audit Conducted

Bar graph

Quarterly

M. R.

MANAGEMENT REPRESENTATIVE

MANAGING DIRECTOR

PROCESS OBJECTIVES CHART

TARGET DATE/ PERIOD : - MAY 2014
S. No

Doc. Ref.:

A - M - 09

Rev. / Date: 00/ 01. 06. 13 Monitorin g Method Monitoring Method Monitoring Frequency

Process

Procedure Reference

Process Measure

Unit

Current Value

Objective /Target

Jun-13

Jul-13

Aug-13

Sep-13

Oct-13

Nov-13

Dec-13

Jan-14

Feb-14

Mar-14

Apr-14

May-14

Resp.

Stores

AQP - 10

Inventory Turns Ratio No. of deviations in phy. Stock verification Delivery Performance No. of Incidences of Premium Freight Planning Effectiveness (P Vs A)

Nos. Nos. % No % % Hrs. % % PPM PPM PPM % % % Nos. Days Nos.

2 50 100 0 100 100 0.25 100 100 50 0 30 0.65 0.45 0.20 0 1 0

Bar graph

Monthly

HOD STORE

Packing and Despatch

AQP - 10

Bar graph Linegraph

Monthly

HOD Disp

Production Planning & Control

AQP - 12

Average Productivity Trends of Average Tool Setting Time Product Audit Plan Effectiveness Layout Inspection Plan Effectiveness Internal Rejection Trend External Rejection Trend Rework Trend Total Cost of Poor Quality (% of Sales) Internal Cost of Poor Quality (% of Sales) External Cost of Poor Quality (% of Sales)

Bar graph

Monthly

HOD Prodn.

Quality Assurance

AQP - 13

Bar graph

Monthly

HOD QA

Customer Complaints Control of NC Products Calibration New Product Development Purchase

AQP - 13

No. of complaints Cycle-time to take CA on Complaints Incidence of products / materials not identified

Bar graph

Monthly

HOD QA

AQP - 04

Line graph

Daily

HOD QA

AQP - 19

Instruments Calibration Plan Vs Achieved

100

Bar graph

Monthly

LAB INCH.

AQP - 16

Planned dev. Time Vs Actual

100

Bar graph

BiMonthly

HOD QA

AQP - 09

Overall supplier performance Rating Sales growth

% % Nos % % Rs Hrs. % % Rs. Hrs. Hrs. Ltrs. Lt /Hr % % Hrs % % Days %

100 2 45 100 95 5 1500 80 950 25 4 100 75 15 20 100 1 60

Bar graph
CuSum Chart

Monthly

HOD PUR. Dir (Mkt)

10 Marketing

AQP - 08

No of Enquiries Received Customer Satisfaction w.r.t product supplied Tool Devlopment Timing Plan Effectiveness

Bar graph Bar graph

Monthly

Mkt'g Er. Mkt'g Er.

11 Tooling Mgt.

AQP - 15

Trends of Tool Developemnt Cost Tool Breakdown Hours Trends of Tool Break Down Cost PM Plan Vs Actual Maintenance cost M/c breakdown time Genset Running Hours Genset Diesel Consumption Genset Mileage Training Plan Vs Achieved

Bar graph

Monthly

HOD T/R

12 Maintenance

AQP - 14

Bar graph

Monthly

HOD Maint.

13 Training

AQP - 06

Overall Training Effectiveness Man hours spent on Training Effectiveness of QMS (I.e No. of Audit NCs Vs Total Observations)

Bar graph

Monthly

HOD TRG

14 Internal Audit

AQP - 03

No. of NCs closed Vs Total No. of NCs Time taken to incorporate QMS system changes Efficiency of Audit Conducted

Bar graph

Quarterly

M. R.

MANAGEMENT REPRESENTATIVE

MANAGING DIRECTOR

PROCESS OBJECTIVES CHART

TARGET DATE/ PERIOD : - JANUARY 2010
S. No

Doc. Ref.:

A - M - 09

Rev. / Date: 00/ 01. 09. 06 Mar-09 Apr-09 May-09 Monitoring Method Monitoring Frequency Resp.

Process

Procedure Reference

Process Measure

Unit

Current Value

Objective /Target

Jan-09

Feb-09

Inventory Turns Ratio 1 Stores AQP - 10 No. of deviations in phy. Stock verification

Nos. Nos.

2 Bar graph 0 Monthly HOD STORE

Packing and Despatch

Delivery Performance AQP - 10 No. of Incidences of Premium Freight

% No

100 0

Bar graph Monthly Linegraph HOD Disp

Planning Effectiveness (P Vs A) 3 Production Planning & Control AQP - 12 Average Productivity Trends of Average Tool Setting Time

% % Hrs.

100 100 0.25 Bar graph Monthly HOD Prodn.

Product Audit Plan Effectiveness Layout Inspection Plan Effectiveness Internal Rejection Trend External Rejection Trend 4 Quality Assurance AQP - 13 Rework Trend Total Cost of Poor Quality (% of Sales) Internal Cost of Poor Quality (% of Sales) External Cost of Poor Quality (% of Sales)

% % PPM PPM PPM % % %

100 100 50 0 Bar graph 30 0.65 0.45 0.20 Monthly HOD QA

Customer Complaints

No. of complaints AQP - 13 Cycle-time to take CA on Complaints

Nos. Days

0 Bar graph 1 Monthly HOD QA

Control of NC Products

AQP - 04

Incidence of products / materials not identified

Nos.

Line graph

Daily

HOD QA

Calibration

AQP - 19

Instruments Calibration Plan Vs Achieved

100

Bar graph

Monthly

LAB INCH.

New Product Development

AQP - 16

Planned dev. Time Vs Actual

100

Bar graph

BiMonthly

HOD QA

Purchase

AQP - 09

Overall supplier performance Rating

100

Bar graph

Monthly

HOD PUR.

Sales growth 10 Marketing AQP - 08 No of Enquiries Received Customer Satisfaction w.r.t product supplied

% Nos %

2 45 100

CuSum Chart

Dir (Mkt) Monthly Mkt'g Er. Mkt'g Er.

Bar graph Bar graph

Tool Devlopment Timing Plan Effectiveness Trends of Tool Developemnt Cost 11 Tooling Mgt. AQP - 15 Tool Breakdown Hours Trends of Tool Break Down Cost

% Rs Hrs. %

95 Bar graph 5 1500 Monthly HOD T/R

PM Plan Vs Actual Maintenance cost M/c breakdown time 12 Maintenance AQP - 14 Genset Running Hours

% Rs. Hrs. Hrs.

80 950 25 Bar graph Monthly HOD Maint.

PROCESS OBJECTIVES CHART

TARGET DATE/ PERIOD : - JANUARY 2010
12 Maintenance S. Process No AQP - 14 Procedure Reference

Doc. Ref.:

A - M - 09

Rev. / Date: 00/ 01. 09. 06 Mar-09 Apr-09 May-09 Bar graph Monitoring Method Monthly Monitoring Frequency HOD Maint. Resp.

Process Measure
Genset Diesel Consumption Genset Mileage

Unit Ltrs. Lt /Hr

Current Value

Objective /Target 4

Jan-09

Feb-09

Training Plan Vs Achieved 13 Training AQP - 06 Overall Training Effectiveness Man hours spent on Training

% % Hrs

100 75 15 Bar graph Monthly HOD TRG

Effectiveness of QMS (I.e No. of Audit NCs Vs Total Observations) No. of NCs closed Vs Total No. of NCs 14 Internal Audit AQP - 03 Time taken to incorporate QMS system changes Efficiency of Audit Conducted

% % Days %

20 100 Bar graph 1 60 Quarterly M. R.

MANAGEMENT REPRESENTATIVE

MANAGING DIRECTOR

Effectiveness of QMS (I.e No. of Audit NCs Vs Total 1 Observations) 2 3 4 No. of NCs closed Vs Total No. of NCs Time taken to incorporate QMS system changes Efficiency of Audit Conducted

1 Training plan Vs achieved 2 Overall Training Effectiveness 3 Man hours spent on Training