Xerox® Color 550/560 Printer Customer Expectations Document

Xerox Color 550/560 Printer Customer Expectations Document
2011 Xerox Corporation. All rights reserved. Xerox and the sphere of connectivity design and Xerox Color 550/560 are trademarks of Xerox Corporation in the United States and/or other countries. Copyright protection claimed includes all forms and matters of copyrightable material and information now allowed by statutory judicial law or hereinafter granted, including without limitation, material generated from the software programs displayed on the screen such as icons, screen displays, or looks. Other company trademarks are also acknowledged. Changes are periodically made to this document. Changes, technical inaccuracies, and typographic errors will be corrected in subsequent editions.
Document Version: (January 31, 2011)
Table of Contents:
Color Print Servers.........................................................................................................................................4 System startup ...............................................................................................................................................4 Space Requirements / Service Space Envelope ...........................................................................................4 Electrical Requirements: ................................................................................................................................6 NA Specific Power Requirements:.................................................................................................................6 EU Specific Power Requirements:.................................................................................................................7 Accessories Requiring External Power Source .............................................................................................7 (Each requires a separate power source) .....................................................................................................7 Installation Considerations .............................................................................................................................8 Network Connectivity .....................................................................................................................................8 Energy Star ....................................................................................................................................................8 Environmental Requirements ........................................................................................................................9 Security ..........................................................................................................................................................9 Fax Telephone Line Requirements (Optional) ............................................................................................ 10 Fax over IP Kit (SIP/T.38)(Optional) ........................................................................................................... 10 Media Card Reader (Optional)................................................................................................................... 11 Copier Assistant .......................................................................................................................................... 11 USB Enablement Kit- Scan to / Print from USB (Optional) ........................................................................ 11 System Changes......................................................................................................................................... 11 Common Access Card (CAC) ..................................................................................................................... 11 Remote Services......................................................................................................................................... 12 Operating Supplies / Customer Replaceable Units (CRUs) ....................................................................... 12 Scanning Specifications Xerox Color 550/560 Printer .......................................................................... 13 Print Quality & Color Management ............................................................................................................. 13 Volume Range / Position / Performance .................................................................................................... 13 Recommended Materials List ..................................................................................................................... 13 Image Quality .............................................................................................................................................. 13 Maximum Image Sizes ............................................................................................................................... 14 Document Feeder ....................................................................................................................................... 14 Copy / Print Speed - System Performance ................................................................................................. 14 Paper / Throughput ..................................................................................................................................... 16 Envelopes ................................................................................................................................................... 17 Paper Tray Capabilities .............................................................................................................................. 18 Finishing Options ........................................................................................................................................ 18 Duplex (2-sided) Copying / Printing ............................................................................................................ 20 Transparencies ........................................................................................................................................... 21 Xerox Secure Access Unified ID System ................................................................................................... 21 SMart eSolutions Remote Services ............................................................................................................ 21 Workflow Solutions ..................................................................................................................................... 21 Job Flow Sheets ......................................................................................................................................... 21 Standard Configuration Features................................................................................................................ 21 Optional Hardware Accessories ................................................................................................................. 22 Optional Software Accessories ................................................................................................................... 23 Reference Material...................................................................................................................................... 23 Customer Support ....................................................................................................................................... 23 Customer Training ...................................................................................................................................... 23 Xerox Color 550/560 Responsibility Matrix .............................................................................................. 24 Customer Agreement .................................................................................................................................. 25

This document describes the Xerox Color 550/560 Printer.
Color Print Servers

The Xerox Color 550/560 Printer (Xerox Color 550/560) requires the use of one of the following Print Servers: Xerox Integrated Color Server for the Xerox Color 550/560 Printer Xerox FreeFlow Print Server for the Xerox Color 550/560 Printer Xerox CX Print Server, Powered by Creo for the Xerox Color 550/560 Printer Xerox Integrated Fiery Color Server for the Xerox Color 550/560 Printer Xerox EX Print Server, Powered by Fiery for the Xerox Color 550/560 Printer Please refer to the applicable Customer Expectation Document for further information.
System startup
When powering up your Xerox Color Printer system (both print engine and server), the print engine must be turned on first. This ensures that the print engine and server will synchronize correctly.
Space Requirements / Service Space Envelope

Service Envelope for the Xerox Color 550/560 Printer
The dimensions listed below provide the overall service space required, including the space to the nearest obstruction. The dimensions reflect both typical and hallway installations and are absolute minimums. The service area (including device dimensions) from front to back is always 102. A minimum of 24 inches (609.6 mm) should be maintained between the back of the machine (Note: not the Xerox Integrated Fiery Color Server, if installed) and wall. Installation of the 1- or 2- Tray Oversize High Capacity Feeder and / or Standard Finisher or Booklet Maker Finisher results in a stationary system installation.
D1
D2
OHCF
IOT
FIN
C B
Service / Operational Space

A B C D1 D2 E Rear of Processor / System Front of main Processor Front of OHCF and Finisher / Folder Left Side of System Right side of System Allowable Height
Moveable Installation
10 254 mm 60 1524 mm 62 1575 mm 13 330 mm 24 610 mm 78 1981 mm
Stationary Installation
24 610 mm 46 1168 mm 48 1219 mm 13 330 mm 24 610 mm 78 1981 mm
Service Envelope: Width = Dimensions + D1 + D2 Depth = 102 (2591 mm) * Moveable installations can run with 10 (254 mm) between the rear of the system and a wall, but still require 102 total service area depth.
Mobility Plate
Carpeted flooring surfaces may require the installation of a mobility plate to allow the product to be moved during normal maintenance activities.
Dimensions for Xerox Color 550/560 Printer

Configuration Dimensions
IOT (Base) IOT (IOT +UI + UI Mtg.) IOT + OCT HCF + IOT + OCT IOT+ A/P Fin HCF + IOT + A/P Fin OHCF + IOT + A/P Fin 2T OHCF + IOT + A/P Fin IOT + IFM + Std. Fin (D4) / (BM Fin (D5)) HCF + IOT + IFM + Std. Fin (D4) / (BM Fin (D5)) IOT + IFM + CZ Folder + Std. Fin (D4) / (BM Fin (D5)) HCF + IOT + IFM + CZ Folder + Std. Fin (D4) / (BM Fin (D5)) OHCF + IOT + IFM + Std. Fin (D4) / (BM Fin (D5))
Width
28.0 710 mm 40.4 1026.2mm 62 1574 mm 62 1574 mm 85.3 2252 mm 85.3 2252 mm 104.7 2659mm 104.7 2659mm 103.5 2629mm 103.5 2629 mm 111.5 2832 mm 111.5 2832 mm 123 3124 mm
Depth
31.6 803.5mm 31.6 803.5mm 31.6 803.5mm 31.6 803.5mm 31.6 803.5mm 31.6 803.5mm 31.6 803.5mm 31.6 803.5mm 31.6 803.5mm 31.6 803.5mm 31.6 803.5mm 31.6 803.5mm 31.6 803.5mm
Height
45.4 1153.9mm 54.8 1391.5mm 54.8 1391.5mm 54.8 1391.5mm 54.8 1391.5mm 54.8 1391.5mm 54.8 1391.5mm 54.8 1391.5mm 54.8 1391.5mm 54.8 1391.5mm
Weight
583 lbs 265 Kgs 604 lbs 274 Kgs 617 lbs 280 Kgs 681 lbs 310 Kgs 725 / (794) lbs 330 / (361) Kgs 789 / (858) lbs 359 / (390) Kgs 978 / (1047) lbs 445 / (476) Kgs 1143 / (1212) lbs 520 / (551) Kgs 963 / (1018) lbs 438 / (463) Kgs 1027 / (1082) lbs 467 / (492) Kgs 1051 / (1106) lbs 478 / (503) Kgs 1115 / (1170) lbs 507 / (532) Kgs 1216 / (1271) lbs 553 / (578) Kgs
54.8 1391.5mm 54.8 1391.5mm 54.8 1391.5mm
Xerox Color 550/560 /560 Printer Customer Expectations Document

Configuration Dimensions
2T OHCF + IOT + IFM + Std. Fin (D4) / (BM Fin (D5)) OHCF + IOT + IFM + CZ Folder + Std. Fin (D4) / (BM Fin (D5)) 2T OHCF + IOT + IFM + CZ Folder + Std. Fin (D4) / (BM Fin (D5))
Width
123 3124 mm 131 3327.4 mm 131 3327.4mm
Depth
31.6 803.5mm 31.6 803.5mm 31.6 803.5mm
Height
54.8 1391.5mm
Weight
1381 / (1436) lbs 628 / (653) Kgs 1304 / (1359) lbs 593 / (618) Kgs 1469 / (1524) lbs 667 / (693) Kgs
54.8 1391.5mm
54.8 1391.5mm
IOT = Print Engine with UI and UI Mount OCT = Offset Catch Tray HCF = High Capacity Feeder (1- or 2-tray) OHCF = Oversize High capacity feeder (1 IFM = Interface module A/P Fin = Advanced or Professional Finisher Standard Fin = Standard Finisher Booklet Maker Fin = Booklet Maker Finisher CZ Folder = CZ Folder Option
Electrical Requirements:
Area NA EU Power Voltage (V) 110-127v++10/-6% 220-240V+/-10% Frequency (Hz) 50/60+/-3% 50/60+/-3%
NA Specific Power Requirements:

Xerox Color 550/560 Printer Line Option Voltage Amperage Cycles Xerox Receptacle Part Number Receptacle NEMA Part Number Power Cord Length Receptacle Diagram The Xerox Color 550/560 requires the use of a 20-ampere outlet, which is standard in most modern office buildings. Consult the diagram (right side) to confirm the existence of this outlet in the proposed installation space. Sole Use (not required but recommended) 110-127 20 60 Hz, Single Phase 600S3703 5-20R 8.5ft.

EU Specific Power Requirements:
Xerox Color 550/560 Printer Line Option Voltage Amperage Cycles Receptacle Sole Use (not required but recommended) 220-240 10 50 Hz, Single Phase The Xerox Color 550/560 requires the use of a 10-ampere outlet, which is standard in most modern office buildings. Consult with local service to determine the country specific receptacle and confirm the existence of this outlet in the proposed installation space.
Ground fault protection is provided which meets Xerox internal safety requirements and exceeds the industry standards for Information Technology Equipment (ITE). A single power cord (see above) is required for the Xerox Color 550/560. Additional power cords and power sources are required for all optional accessories.
Accessories Requiring External Power Source

(Each requires a separate power source)
Conv. Stapler Print Server Monitor Spectrophotometer OHCF (1- or 2- tray) IFM Standard Finisher Booklet Maker Finisher (120V 15 A) / (220V 10 A) (120V 15 A) / (220V 10 A) (120V 15 A) / (220V 10 A) (120V 15 A) / (220V 10 A) (120V 15 A) / (220V 10 A) (120V 15 A) / (220V 10 A) (120V 15 A) / (220V 10 A) (120V 15 A) / (220V 10 A)
North America
Europe
1- IOT - 120V 20 A
1- IOT - 220V 10 A
1- IOT - 120V 20 A
1- IOT - 220V 10 A
1 IOT - 120V 20 A 1 OHCF 120V 15 A
1 IOT - 220V 10 A 1 OHCF 220V 10 A
1 IOT - 120V 20 A 1 OHCF 120V 15A 1 IFM 120 V 15 A 1 Booklet Maker Finisher 120V 15 A
1 IOT - 220V 10 A 1 OHCF 220V 10A 1 IFM 220 V 10 A 1 Booklet Maker Finisher 220V 10 A
Installation Considerations
Physical delivery of the Xerox Color 550/560 will be by a Xerox authorized D/R carrier. The carrier will install and perform a functional check of the Xerox Color 550/560 unit. The carrier will review the software/documentation with the customer. There should be a minimum of 78 inches (1,981 mm) clearance from the floor to the nearest overhead obstruction. Electrical requirements and space requirements must be satisfied before the equipment is delivered.
Network Connectivity
One network drop is required for installation of the Xerox Color 550/560. The customer is responsible for connecting and configuring the equipment on their network.
Energy Star
Energy Star is a U.S. government-backed program helping businesses and individuals protect the environment through superior energy efficiency. All configurations of the Xerox Color 550/560 Printer are Energy Star 2009 certified.

Environmental Requirements
Min. Temperature Humidity (noncondensing) Heat Emission Power Consumption Altitude (above sea level) Low Power Mode Power Usage Low Power Mode Recovery Time 50 F (10 C) 15% RH 695 BTU/Hr (Standby) 1.3 watts* (Sleep Mode) 0 Max. 82 F (28 C) 85% RH 3563 BTU/Hr (Running) 1052 watts * (Continuous Running) 8,200ft. (2,500 meters) 131 Watts*
20 seconds 1.3 Watts*
Sleep Mode *Stated as an average.
Security
The Xerox Color 550/560 print engine includes the following security features: Active features: Secure Print - prevents unauthorized viewing by holding jobs in the queue until a PIN is entered, releasing documents to print. Print job submission utilizes IPsec. Secure Scan transmits files using HTTPS (SSL) Embedded Fax prevents unauthorized device access via the fax subsystem. There is complete separation of the fax telephone line and the network connection. Port Blocking - Unnecessary ports and services can be shut off to prevent unauthorized or malicious access IPV6 support - accept or deny connections from a specific IP address. Operates in IPv4 and IPv6 environments. OS Security Updates Secure Device Administration with HTTPS is enabled through CentreWare. 802.x support - IEEE Standard for Information technology. 802.1x Port Based Network Access Control ensures that devices that are connected to the network have the proper authorization. Secure Login Device Access Password Protection ensures administrative set-up screen and remote network settings cannot be viewed or altered without authentication. Network Authentication restricts access to scan, email and network fax features by validating user names and passwords prior to use. With Audit Log capabilities youll know who sent what and when. Secure Access Unified ID System enables users to log-in at the device with their magnetic or proximity ID card for secure access to functions that need to be tracked for accounting or regulatory requirements. IP Address Restriction (IP Filtering) controls communications with specific network clients. Job Audit Trail records user and job information Encryption of Critical Information (Passwords and Communicated Content)

Features with configurable parameters: Disk Encryption Uses state-of-the-art AES 128-bit encryption to secure hard disk drive (HDD) data to avoid threats of unauthorized retrieval/use of document data stored in the internal HDD. Disk Encryption is automatically enabled, but can be disabled by the System Administrator; refer to the System Administrator Guide for specific instructions. Image Overwrite Forces any temporary image files created during a copy, print, scan, fax or scan to email job to be overwritten when those files are no longer needed during normal processing, or "on demand" by the system administrator. Hard Disk Data Overwrite is automatically enabled, but the system administrator can set the overwrite parameters; refer to the System Administrator Guide for specific instructions.
Fax Telephone Line Requirements (Optional)

If the fax option is installed, the following telephone line requirements are applicable:
1. 2.
Telephone wall jack should be within 7 of the lower left corner of the back of the unit. Telephone Service Supported: Sole-use, non-switchboard (direct dial) RJ11 6 position, 4 pin modular jack Single analog line.
For three -line faxes, additional telephone lines meeting the requirements identified in items 1 and 2 above
are required.
Installation of analog PSTN Xerox 550/560 fax equipment onto DSL equipped phone lines is a NonSupported Application. The Customer assumes all risk and liability for any needed Filters or Line modifications, with no guarantees of functionality by Xerox, or any of its Operating Groups or Subsidiaries.
Fax over IP Kit (SIP/T.38)(Optional)

The Fax over IP kit enables fax to be transmitted and received by the Xerox 550/560 over network and VoIP gateways using the T.38 and SIP protocols. On screen interface is identical to traditional PSTN fax screen Requires a customers SIP server or T.38 compliant VoIP gateway: With customers SIP server, enables existing phone numbers or user names to be designated for destination With VoIP gateway, enables IP fax to be transmitted to G3 fax that doesnt have IP Fax (SIP) feature connected to public line With no SIP server or VoIP gateway, enables IP faxes to be transmitted across intranet to another IP Fax compliant device Customer is responsible for providing or being aware of gateway setup and port numbers of the gateway The following infrastructure is supported and has been tested. Other types may function but have not been tested. Works with FFPS, CREO, and Xerox Integrated Color Server
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SIP FAX (VoIP)
Assured SIP Server Supplier Cisco Model # Unified Communication Mgr Version 6.0 or 6.1 Coverage Devices other than this (SRST/CMExpress) is out of coverage 7.0 is out of coverage: it has not been verified yet
VoIP Gateway
Cisco
Cisco 2801 Voice Bundle, PVDM2-8, SP Serv,64F/2 56D
Cisco 12.4
IOS mounted device produced by Cisco that has the following specs: SIP supported (RFC 3261/ 4028 / 4566) T.38 supported (RFC2198 / 2733 / 3550 / 3551) QoS supported Receive buffer size tuning feature
I/F Card
Cisco
VIC2-2FXS VIC2-2BRI-NT/TE
ISDN or FXS supported product (ISDN recommended) that is enabled to be used with the above VoIP GW
IP Router
Cisco
Cisco 2801 Voice Bundle, PVDM2-8, SP Serv,64F/2 56D Cisco Catalyst 3560
Cisco 12.4
Switch
Cisco
Cisco 12.2
Device that has the following specs: QoS supported Receive buffer size tuning feature QoS supported Receive buffer size tuning feature
Media Card Reader (Optional)
Compact Flash Media Print enables walk up users to print directly from a Flash Memory Card. Media Print Photo will print JPEGs files from an EXIF formatted memory card. Files are sent directly from the Media Card to the print controller. The Media Card Reader option requires the USB Enablement Kit Print from USB Drive and Media Card are mutually exclusive--only one of these options can be available at a time. The Xerox 550/560 will use the hardware that is detected first. To switch between these two options, the device must be shut down and restarted.
Copier Assistant
Copier Assistant is not available with this device.
USB Enablement Kit- Scan to / Print from USB (Optional)

USB Print enables walk-up users to print Print-Ready files (i.e. PDF or XPS) directly from a USB Drive. Files are sent directly from the USB drive to the print controller.
System Changes
The system will reboot when changes are made to the settings through CentreWare Internet Services and the Local User Interface.
Common Access Card (CAC)
Xerox 550/560 has full support of Common Access Card (CAC). CAC kit is required to enable this function. Xerox 550/560 is EAL3 Common Criteria certified ( in process)
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Remote Services
Xerox 550/560 supports auto-registration to Xerox Remote Services Server and provides, AMR, ASR and fault information to the server.
Operating Supplies / Customer Replaceable Units (CRUs)

The product will be delivered with an initial supply of Toner as well as the CRUs (qty 1) each Toner Cartridges, Drum Cartridges, and Fuser, and (qty 2) Waste Toner Containers). See table below for a listing of items supplied with the product. Customers may order toner, paper, staples, and unique transparencies directly via Xerox Supplies at 1-800822-2200. US Customers on Metered Price Plans should contact the Metered Customer Support Center at 1-800-5992198 to acquire additional toner. US Customers on Maintenance Contracts should order CRUs (the Drum Cartridges, Fuser, Charge Corotron and Waste Toner Container) via the Welcome Center at 1-800-821-2797. US Customers on Time and Materials service should order CRUs (the Drum Cartridges, Fuser, Charge Corotron and Waste Toner container) via the Customer Parts Center at 1-800-828-5881. Toner and CRU consumption will vary depending on image, area coverage and media that are used.
Customer Replaceable Item Black Toner Metered - WW Cyan Toner Metered -WW Magenta Toner Metered WW Yellow Toner Metered - WW Black Toner Sold NASG, ESG Cyan Toner Sold NASG, ESG Magenta Toner Sold - NASG, ESG Yellow Toner Sold - NASG, ESG Black Toner Sold. - DMO Cyan Toner Sold - DMO Magenta Toner Sold - DMO Yellow Toner Sold - DMO Black Drum Cartridge Color Drum Cartridge Charge Corotron for Black Drum Fuser (110V) Fuser (220V) Waste Toner Container Convenience & A/P Finisher Staple Cartridge Convenience & A/P Finisher Staple Refills Booklet Maker Stapler Refills Standard/ Booklet Maker Finisher Staples
Reorder # 6R01521 6R01524 6R01523 6R01522 6R01525 6R01528 6R01527 6R01526 6R01529 6R01532 6R01531 6R01530 13R00663 13R00664 13R00650 8R13102 8R13065 8R12990 8R12964 8R12941 8R12925 8R13041
Units per Carton 1 Cartridge 1 Cartridge 1 Cartridge 1 Cartridge 1 Cartridge 1 Cartridge 1 Cartridge 1 Cartridge 1 Cartridge 1 Cartridge 1 Cartridge 1 Cartridge 1 Cartridge 1 Cartridge 1 Cartridge 1 Assembly 1 Assembly 1 Cartridge 1 Assembly 3 Refills 4 Refills per Carton 1 Assembly
Estimated Yield 30K 34K 32K 34K 30K 34K 32K 34K 30K 34K 32K 34K 190K 85K 190K 200K 200K 50K 5K 5K Each 5K Each 5K
Assumptions: Toner cartridge yield is based on 5% area coverage. Average drum yield is based on a run length of (5) 8.5x11 /A4 LEF pages, with split of 70% color/ 30% B&W pages. Average waste toner bottle yield is based on 5% area coverage per color, with split of 70% color/ 30% B&W pages. Please note that actual yields vary greatly depending on color intensity, area coverage, paper stock, and mode selected.
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Scanning Specifications Xerox Color 550/560 Printer
The Xerox Color 550/560 has a maximum scan resolution of 600 dpi in the fast scan & slow scan direction. Item
BW Mode (1bit) (Simplex Scan) Color Mode (24bit)(Simplex Scan)
200 dpi
100 (dpm) 50 (dpm)
600 dpi
100 (dpm) 8 (dpm)
Print Quality & Color Management

The appearance of the document displayed on the monitor screen may not match the output print because
the monitor uses RGB color space parameters.

The customer is responsible for calibrating the Xerox Color 550/560. For imported RGB images, optimal color is achieved in the EPS format. Other imported file formats may
produce unexpected results.

The specification for color to color mis-registration is equal to or less than 95 microns, evaluated on either 1)
Xerox Digital Color Xpressions + 90gsm/ 24lb uncoated paper or 2) Xerox Colour Colotech + Gold 90gsm uncoated paper. Color to color mis-registration may vary outside of the specification when using heavyweight papers above 90gsm.
Volume Range / Position / Performance

The Xerox Color 550/560 is designed to produce consistent, uniform looking color images and to operate in the range of 10,000 50,000 copies or prints per month. The number of copies or prints between service calls on a digital color copier / printer is highly dependent on customer expectations of image quality and the type of throughput materials used. At an average usage of 24,000 copies or prints (70% color / 30% mono) per month, it is expected that service will be required about once every 9 weeks. The Xerox Color 550/560 has a duty cycle of 300,000 copies or prints per month.
Recommended Materials List

Customers may obtain a copy of the Xerox Recommended Materials List for the Xerox Color 550/560 by going to the Xerox Paper Resource Center: <http://www.xerox.com/printer-supplies/paper-stock/enus.html> and following the Helpful Resources links found on the left side of the screen.
Image Quality
The Xerox Color 550/560 is designed to produce a uniform image. However, Color Image Quality is subjective and can be impacted by lighting, and is strongly influenced by paper (consult the Recommended Materials List). Color consistency of DeltaE 7 within a page The Xerox Color 550/560 employs a very wide media latitude. Feeding heavyweight stocks will result in a higher than normal amount of paper curl. The resulting paper curl can provide difficulties if precision cutting of the printed sheets is required. Item
Lead Edge Registration* Side Edge Registration Skew along the Lead Edge (200mm) Skew along the Side Edge (400mm) Perpendicularity (400mm) Parallelism (400mm) Image Loss Lead Edge Trail Edge** Side Edge** Side 1-2 Registration (Lead Edge Direction)
Trays 1-4
0.7 mm 1.2 mm 0.8 mm 1.6 mm 0.6 mm 0.6 mm 4.0 0.7mm 4.0 0.7mm 3.0 1.2mm 1.2 mm 4.0 1.5mm 4.0 1.5mm 3.0 2.9mm Will be larger Will be larger 1.5 mm 2.9 mm 1.5 mm 3.0 mm
Tray 5 (Bypass)
Side 1-2 Registration (Side Edge Registration) 2.4 mm Magnification 0.3% * For paper <260mm long and <128 g/m2 ** Add magnification variation for Trail and Side Edge
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Maximum Image Sizes
The Xerox Color 550/560 will reproduce 11 x 17 full bleed when printing on 12 x 18 or 13 x 19 paper and A3 full bleed when printing on SRA3 paper. The maximum length images (476.6mm) are only produced on media 19 long. On all media there is a Lead Edge deletion of 4mm and a Trail Edge deletion of 4mm. Side edge deletion is 3mm except for 13 x 19 media. On 13 x 19 media the side deletion is 3.5mm.
Copy
Max. Imageable Area 297mm x 432mm 11.69 x 17.00 Guaranteed Image Quality Area 297mm x 432mm 11.69 x 17.00
Print
Max. Imageable Area 323mm x 480mm 12.72 x 18.90 Guaranteed Image Quality Area 317mm x 480mm 12.48 x 18.90
Document Feeder
The Duplexing Automatic Document Feeder (DADF) will handle originals from 5.5 x 8.5 to 11 x 17 (or A3) in size, and from 16-28lb bond / 60-105gsm in weight. The DADF has a maximum capacity of 250 sheets (based on 24lb/90 gsm Paper). The DADF operates at 65PPM B+W (8.5x11 / A4 LEF) and 50 PPM Color (8.5x11 / A4 LEF) in copy mode. The DADF operates at 80 PPM B+W (8.5x11 / A4 LEF) and 50 PPM Color in Network Scanning Mode.
Copy / Print Speed - System Performance

The first copy out time (FCOT) is measured from when the Start button is pressed to when the trail edge of the first copy is output to the specified destination. Black and White Color
FCOT from Platen 4.1 sec FCOT from DADF 7.6 sec For FPOT please see appropriate Xerox Print Sever CED 6.5 sec 9.6 sec
The maximum print/copy speed for the system is limited by the process speed of the Xerox Color 550/560 engine and by the distance travelled by the media. As with any copier or printer, maximum print speed will not be attained when pulling paper from multiple trays or when system is expanded to include optional finishers and feeders. As a printer / copier, the Xerox Color 550/560 is a document printer; therefore, in reverse order (face-up) printing the print engine will not cycle up until the entire job is ready. This will impact First Copy Out Time (FCOT). The printer may cycle down between each job depending on job complexity. When printing, overall system performance (Click to Clunk time) is primarily dependent upon the software applications and network environment being used. Rasterizing (RIP-ing) is only a small fraction of Click to Clunk time. The Xerox Color 550/560 enables accurate billing of black and white and color copied pages.
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The Xerox Color 550/560 can run a maximum paper weight of 300gsm / 110 lb. Cover. Speed through the printer is dependent upon paper size and weight and is reflected in the table below.
Trays 1 4 Productivity in these charts are based on images per minute (ipm), not prints per minute. LEF = Long edge feed; SEF = Short edge feed
Size 8.5x11 (A4) LEF 11x17 (A3) 12 x 18 (SRA3) 8.5x11 (A4) (Tray 5) 8.5x11, (A4) LEF
11x17 (A3) 12 x 18 (SRA3)
Weight Plain, 18lb 28lb (64gsm 105gsm) Plain, 18lb 28lb (64gsm 105gsm) Plain, 18lb 28lb (64gsm 105gsm) Transparency Heavyweight 1 28lb 90lb Index, (106gsm 176gsm)
Heavyweight 1 28lb 90lb Index, (106gsm 176gsm) Heavyweight 1 28lb 90lb Index, (106gsm 176gsm)
Xerox Color 550 Color B/W 50 25 22 13* 35

19 15 35 19 15 25 14 12 25 14 12 17 12
Xerox Color 560 Color B/W 60 30 27 18* 43

21 19 43** 21 19 30 14 12 30 14 12 24 17
55 27 25 30 55
27 25 35 19 15 35 19 15 25 14 12 25 17
65 33 29 40 65
33 29 43** 21 19 43 21 19 30 14 12 33 24
8.5x11 (A4) LEF Coated 1 80lb 100lb Text (105gsm 150gsm) 11x17 (A3) 12 x 18 (SRA3) 8.5x11 (A4 LEF) 11x17 (A3) 12 x 18 (SRA3) Coated 1 80lb 100lb Text (105gsm 150gsm) Coated 1 80lb 100lb Text (105gsm 150gsm) Heavyweight 2 65lb Cover 80lb Cover (177gsm 220gsm) Heavyweight 2 65lb 80lb Cover (177gsm 220gsm) Heavyweight 2 65lb 80lb Cover (177gsm 220gsm)
8.5x11 (A4 LEF) Coated 2 65lb 80lb Cover (177gsm 220gsm) 11x17 (A3) 12 x 18 (SRA3) Coated 2 65lb 80lb Cover (177gsm 220gsm) Coated 2 65lb 80lb Cover (177gsm 220gsm)
Tab Stock 1 Pre-cut Tabs 28lb 90lb Index, (106gsm 176gsm) (Tray 5) Pre-cut Tabs Heavyweight 65lb Cover 80lb Cover Tab Stock 2 (Tray 5) (177gsm 220gsm) *With finisher (6/9 ipm w/o) **With finisher (35 ipm w/o)
Media heavier than 220 gsm (80 lb. Cover) needs to be fed through Tray 5 or the optional OHCF. Image Quality adjustments can decrease productivity
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Paper / Throughput
Recommended paper to maximize image quality and product reliability is shown in the table below. B/W Image quality Color Image quality
Xerox Business 4200, 20lb / 75gsm Xerox Color Expressions Select + 90gsm/ 24lb
Xerox Business, 80gsm Xerox Colour Colotech + Gold 90gsm
This paper is specifically designed to maximize image quality and machine performance over a wide range of environmental conditions. Unless otherwise specified, all references to media capacity and performance in this document are based on these papers. Using coated (e.g., glossy, matte coated or photo finished / proofing) and/ or extra heavyweight (i.e., >90lb Index / 176 gsm) stock may result in degraded reliability performance for the Xerox Color 550/560. Customers using these materials exclusively or extensively will see decreased performance as it relates to image quality and product reliability. Attempts to feed heavier than recommended paper stocks, and/or misuse of the media settings, may cause machine damage or poor image quality. Using media at run modes other than that recommended for the grade may cause poor image quality and serious machine damage. Environmental conditions may require that coated paper be fed one at a time through Tray 5 (Bypass). Relative Humidity greater than 40% could cause multi-feeds. Output may require removal at 25 sheets in the tray when not using a finisher. Gloss variation can occur from machine rolls, especially on high area coverage prints. OHCF is recommended for high humidity (>40%) environments. 100lb text generally performs better than 80lb text. The system does not prohibit running coated substrates from the internal trays (Trays 1-4); however, there can be a significant increase in jams or multi-feeds. If large quantities of coated paper are to be run, the OHCF is recommended for paper feeding. When using 11 x 17 stock, closing Trays 1-2 with too much force will result in a paper size misread. Open and close the tray gently to allow the paper sensors to correctly identify paper size. The maximum print/copy speed for the system is determined by the process speed of the Xerox Color 550/560 engine; image quality adjustments are done frequently to maintain consistent IQ. As a printer / copier, the Xerox Color 550/560 is a document printer; therefore, in reverse order (face-up) printing the print engine will not cycle up until the entire job is ready. This will impact First Copy Out Time (FCOT). The printer may cycle down between each job depending on job complexity. When printing, overall system performance (Click to Clunk time) is primarily dependent upon the software applications and network environment being used. Rasterizing (RIP-ing) is only a small fraction of Click to Clunk time. If the requested finishing is outside machine capabilities, jobs may be held at the print server. 45-36x faults may occur intermittently. The expected frequency is approximately once every 20,000 prints or once a month, depending on print volume. To recover, power off and power on the printer. If the machine stops running mid-job, or does not begin printing after a job is submitted, check the Machine Status/Supplies screen to determine if supplies need to be replaced. The system will stop if sufficient supplies are not available for a submitted job. If the problem persists, check the Machine Status/Fault screen, select the fault, and click on the Instructions button. The system does not prohibit duplexing coated and heavyweight 2 substrates; however, there may be an increase in jams. If problems occur, switch to manual duplex. If the adjustment arms are disturbed while re-loading paper in Tray 5, the paper size setting will return to default and cause job to stop until the paper size setting is corrected by the user. If the paper is changed while the machine is in Sleep Mode, the machine may not register the change in paper size. If this occurs, first open the side paper guide to the largest size, close and re-open the tray, then adjust the side paper guide to the correct size.
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Envelopes
The Xerox 550/560 currently supports running the following envelope types through Tray 5. Depending on thickness, up to 50 envelopes can be loaded: Envelope Type Size
Monarch 3.87inx7.50in 98.4 X 190.5mm Commercial #10 4.12inx9.50in 104.8mm X 241.3mm Envelope: Chou-kei3 120.0mm X 235.0mm Envelope: Kaku-ga 240.0mm X 332.0mm Envelope C4 229.0mm X 324.0mm Envelope C5 162.0mm X 229.0mm
Feed Direction Flap open

LEF
UI Tools Input
Custom Paper Size 7.5inx6.7in 190.0 X 170.0 mm Custom Paper Size 9.45inx6.81in 240.0 X 173.0 mm Default Input Size when customized in tools Default Input Size when customized in tools Default Input Size when customized in tools Default Input Size when customized in tools
LEF SEF SEF SEF SEF
Envelopes should be run in limited quantities on an occasional basis and are not intended to be a primary media for this product. Envelope should be run using media type heavyweight 2, face-up selected. Envelopes should be run open flap to the left (trail edge). It is not recommended to run closed flap because it is more susceptible to wrinkles, creases, light image and the flap sealing during the run. North American envelopes will only run in Custom Size Mode with manually inputting the size indicated above. These dimensions include a commercial style open flap (specific dimensions for the envelopes being used should be entered, including flap size). Some European envelope sizes can be programmed as a default on the UI in Tools. Envelope Basis Weight must be between 75 to 90 GSM.
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Paper Tray Capabilities
For more detailed information on throughput materials, please refer to the Xerox Recommended Materials List.
Capacity (using 24lb / 90gsm Specified Weights Paper) 500 sheets Normal Weight (bond/plain) 18lb 28lb (64 105gsm) Heavyweight 1: 28lb 90lb index (106 176gsm) Coated 1: 106-150gsm Heavyweight 2: 65lb cover 80lb cover (177 220gsm) Coated 2: 151 220gsm 870 (Tray 3) 1140 (Tray 4) 250 sheets Same as Trays 1 & 2
Tray # 1&2
Size
A5 SEF or 5.5 x 8.5* B5 SEF A4 SEF, LEF B5 LEF or 7.25 x 10.5 LEF** 8 x 10 SEF 8 x 11 SEF 8 x 11 LEF 8 x 13 SEF 8 x 14 SEF B4 SEF A3 SEF 11 x 17 SEF 12 x 18 SEF (Tray 1 only) SRA3 SEF (Tray 1 only) 3&4 B5 LEF or 7.25x10.5LEF** A4 LEF 8.5 x 11 LEF 4 x 6 SEF 5 x 7 SEF A5 SEF, LEF 5.5 x 8.5 SEF A4 SEF, LEF 8 x 10 LEF 8 x 11 SEF, LEF 9 x 11 LEF 8.5 x 13 SEF 8.5 x 14 SEF B4 SEF A3 SEF 11 x 17 SEF 12 x 18 SEF SRA3 SEF 13 x 19 SEF B5 LEF A4 8.5 x 11 7.25x 10.5 Minimum B5 LEF Maximum SRA3/ 13 x 19
5 (Bypass)
Same as Trays 1 4 with additional 221 300 gsm capability.
HCF Letter (Option) 6&7 OHCF (1-2 Tray) (Option)
2000 sheets
Same as Trays 1- 4
2000 sheets per Same as Trays 1 4 tray with additional 221 300 gsm capability.
The combinations of 8 10 SEF, 5.5 8.5 SEF, A5 SEF, and B5 LEF cannot be loaded in different trays in one machine ** B5 LEF and Executive 7.25 x 10.5 cannot be loaded into the same tray.
Finishing Options
There are multiple output accessories available for the Xerox Color 550/560 Printer. One output accessory must be selected.
The Xerox Color 550/560 can accommodate multiple output options. The media capability of the finishing options is as follows:
1. Simple Catch Tray (SCT)

Unavailable in North America The Simple Catch Tray (SCT) can accommodate up to 500 sheets of 8.5x11 / A4 20lb Bond/80 gsm media.
2. Offsetting Catch Tray (OCT) 18

The Offsetting Catch Tray (OCT) can accommodate up to 500 sheets of 13x19 / SRA3 24 lb. Media.
3. Advanced Finisher
Top Tray will handle up to 500 sheets of 8.5x11 / A4 20lb Bond/80 gsm uncoated paper and can accommodate up to 13 x 19 / SRA3. size media. (Note: heavier paperweight will result in reduced output tray capacity). Stacker output tray will handle up to 3,000 sheets of 8.5 x 11 / A4 20lb Bond/80 gsm uncoated paper and can accommodate up to 13 x 19 / SRA3 24 lb. size media. (Note: larger media will result in reduced output tray capacity). 1- and 2-place stapling of up to 50 sheets of 20lb Bond/80 gsm uncoated paper available to the Stacker tray. Offsetting will not be enabled above 220gsm / 80 lb Cover Doesnt require external power source
4. Professional Finisher
Top Tray will handle up to 500 sheets of 8.5x11 / A4 20lb Bond/80 gsm uncoated paper and can accommodate up to 13x19 / SRA3 size media. (Note: heavier paperweight will result in reduced output tray capacity). Stacker output tray will handle up to 1,500 sheets of 8.5x11 / A4 20lb Bond/80 gsm uncoated paper and can accommodate up to 13x19 / SRA3 size media. (Note: larger media will result in reduced output tray capacity). 1- and 2-place stapling of up to 50 sheets of 20lb Bond/80 gsm uncoated paper available to the Stacker tray. The Booklet Tray will handle up to 20 sets of a maximum of 15 stapled sheets per set and can accommodate up to 13x18 / SRA3 media. (Note: larger media will result in reduced output tray capacity). Bi-fold up to 5 sheets. Booklet stitching available with paper sizes of 8.5x 11SEF, 8.5x13SEF, 8.5x14SEF, 9x11SEF, 11X15SEF, 11x17SEF, 12x18SEF, 13x18SEF, A4, B4, A3, SRA3 Finisher does not perform edge trimming. The misregistration fold of a booklet will be less than or equal to 3mm 95% of the time. Doesnt require external power source
5. Standard Finisher (appears as Light Production Finisher in some geographies)

Top Tray will handle up to 500 sheets of 8.5x11 / A4 20lb Bond/80 gsm uncoated or coated paper and can accommodate up to 13x19 / SRA3 size media. (Note: heavier paperweight will result in reduced output tray capacity). Stacker output tray will handle up to 3,000 sheets of 8.5x11 / A4 20lb Bond/80 gsm uncoated or coated paper and can accommodate up to 13x19 / SRA3 size media. (Note: larger media will result in reduced output tray capacity). 1- and 2-place stapling of up to 100 sheets of 20lb Bond/80 gsm uncoated or coated paper available to the Stacker tray. The Standard Finisher has a standard Interposer unit (used to insert pre-printed stock into finished sets w/o having to go through engine) with the following specs: o Tray Capacity: 200 sheets of up to 128gsm o Paper Weights: 64 to 220gsm (HW2), Tab-1, holed paper. o Labels, coated media & envelopes are not supported o Supported Sizes: Letter L, Ledger, A3, A4 L, Legal/ 8.5x12.5/ 215x315, B5 S/Exec S, Letter S/ 8x10 S, B5 L/ 8x10 L, Letter Cover L/ A4 Cover L, 11x15, B4 (1 sheet of up to 220gsm (HW2), allowed for booklet cover) Optional C/Z folding tray enables C/Z folding of media up to 24 lb (90 gsm). o System must be interrupted to remove paper from the optional C/Z folding tray. o Optional C/Z folding tray can accommodate at least 30 sheets of 24 lb (90 gsm) uncoated media). Supported Paper sizes are 8.5x11 (A4) SEF. o 11 x17 paper can be half-Z-folded and delivered to the Top or Stack trays. Requires the Interface Module Requires an additional electrical receptacle (see Electrical Requirements section).
19

6. Booklet Maker Finisher (appears as Light Production Finisher with Booklet Maker or Light Production Finisher with Booklet Maker and Folder in some geographies)
Top Tray will handle up to 500 sheets of 8.5x11 / A4 20lb Bond/80 gsm uncoated or coated paper and can accommodate up to 13x19 / SRA3 size media. (Note: heavier paperweight will result in reduced output tray capacity). Stacker output tray will handle up to 2,000 sheets of 8.5x11 / A4 20lb Bond/80 gsm uncoated or coated paper and can accommodate up to 13x19 / SRA3 size media. (Note: larger media will result in reduced output tray capacity). The Booklet Tray will handle up to 20 sets of a maximum of 25 uncoated or 10 coated stapled sheets per set and can accommodate up to 13x18 / SRA3 media. o Larger media will result in reduced output tray capacity. o A service call is required to enable 25 sheet booklets. 1- and 2-place stapling of up to 100 sheets of 20lb Bond/80 gsm uncoated or coated paper available to the Stacker tray. Bi fold up to 5 sheets. Booklet stitching available with paper sizes of 8.5x 11SEF, 8.5x13SEF, 8.5x14SEF, 9x11SEF, 11X15SEF, 11x17SEF, 12x18SEF, 13x18SEF, A4, B4, A3, SRA3 Finisher does not perform edge trimming. The misregistration fold of a booklet will be less than or equal to 3mm 95% of the time. Optional C/Z folding unit enables C/Z folding of media up to 24 lb (90 gsm). o System must be interrupted to remove paper from the optional C/Z folding tray. o Optional C/Z folding tray can accommodate at least 30 sheets of 24 lb (90 gsm) media). Supported Paper sizes are 8.5x11 (A4) SEF. o 11 x17 paper can be half-Z-folded and delivered to the Top or Stack tray The Booklet Maker Finisher has a standard Interposer unit (used to insert pre-printed stock into finished sets w/o having to go through engine) with the following specs: o Tray Capacity: 200 sheets of up to 128gsm o Paper Weights: 64 to 220gsm (HW2), Tab-1, holed paper. o Labels, coated media & envelopes are not supported o Supported Sizes: Letter L, Ledger, A3, A4 L, Legal/ 8.5x12.5/ 215x315, B5 S/Exec S, Letter S/ 8x10 S, B5 L/ 8x10 L, Letter Cover L/ A4 Cover L, 11x15, B4 (1 sheet of up to 220gsm (HW2), allowed for booklet cover) Requires the Interface Module Requires an additional electrical receptacle (see Electrical Requirements section).
Interface Module (IFM)

The Interface Module aligns the paper paths of the engine and finisher, cools and decurls paper exiting the printer, and allows communication between the engine and finisher. One Interface Module is required on systems with optional Standard or Booklet Maker Finisher Requires an additional electrical receptacle (see Electrical Requirements section).
Duplex (2-sided) Copying / Printing

Automatic duplexing on media up to 65 lb. cover (176 gsm) can be performed from Trays 1-4, 6 & 7 . Manual duplexing can be performed on media up to 110lb Cover (300gsm) from Tray 5 (Bypass) and OHCF trays . (Note: Image quality degradation is possible above 220gsm). As with any copier or printer, duplex performance is not expected to match the performance for single-sided copying. Paper jam rates may be higher than the rate you will experience for the same throughput material in single-sided mode.
20

Transparencies
The following premium transparency is available for use: in North America use 3R12505; in Europe use 3R98205. Transparencies are supported out of all internal trays, Tray 5 (Bypass), and Trays 6-7 (1- and 2-tray OHCF) if fed in the correct manner. This premium transparency is specifically designed to provide optimum copy quality. Use of other transparencies may cause machine damage and result in excessive service calls.
Xerox Secure Access Unified ID System

Each Xerox Color 550/560 will require DNS hostname or Static IP address assigned. Each Xerox Color 550/560 will require SSL enablement and creation of a self signing certificate
For additional data regarding the Secure Access solution, please reference the Secure Access CED
SMart eSolutions Remote Services

SMart eSolutions Remote Services features are automatically enabled on the Xerox Color 550/560. Meter Assistant (Automatic Meter Reading) automates the administrative tasks of meter reading. The Xerox Color 550/560 has expanded capabilities by activating the Maintenance Assistant feature automatically (with an opt-out option) which provides the fault history and configuration of the machine as well as additional counters that transmit data such as impressions from each tray, mono and color job length and area coverage. This additional information enables our support organizations to more effectively understand and more rapidly problem solve.
Workflow Solutions
The following workflow applications have been validated for use with the Xerox Color 550/560 Printer: ScanFlow Store Scan To PC Desktop Xerox Secure Access Equitrac Office Any installation issues will be handled via the normal Xerox SPAR process. Please refer to the applicable print server Customer Expectation Document for further information.
Job Flow Sheets

Job Flow Sheets can be set up at the device, through CWIS or using the Job Flow Editor. Each destination is set up electronically and there is no paper or paper-ware involved. Destinations can include e-mail, FTP, SMB, Fax, Internet fax &/or Printer. Job Flow Sheets created at the device are limited to 2 SMB, 2 FTP locations, 100 e-mail addresses & 1 printer. Job Flow Sheets created in CWIS have a limit of 1 SMB, 1 FTP location, 10 e-mail addresses & 1 printer. Job Flow Editor will not be supported in Windows 7 environments until Q4 2010 Job Flow Editor is limited to 30 total destinations per Job Flow Sheet. This can be any mix of 30 e-mail, Fax, Internet Fax, printers, FTP or SMB destinations. Jobs stored in the folder via print driver cant be routed via Job Flow Sheets.
Standard Configuration Features

The Xerox Color 550/560 Printer is delivered with: Print Engine with Scanner Duplexing Automatic Document Feeder (DADF) Electronic Pre-Collation (EPC) High resolution scanning
21

Optional Hardware Accessories
Accessory Description
Offset Catch Tray (OCT
This tray can accommodate up to 500 sheets of 13x19.2 / SRA3 24 lb. Media. The Offset Catch Tray ships with a right wing work surface and an exit fan.
High Capacity Feeder 1 Tray Oversize High Capacity Feeder 2 Tray Oversize High Capacity Feeder
2,000 sheet capacity ( based on 80 g/m centerline paper)

2
2,000 Sheet* (up to 13x19.2/SRA3) capacity from 64-300 g/m (uncoated) and 106-300 2 g/m (coated). 4,000 Sheet* (up to 13x19.2/SRA3) capacity from 64-300 g/m (uncoated) and 106-300 2 g/m (coated).
2
Interface Module
The Interface Module aligns the paper paths of the engine and finisher, cools and decurls paper exiting the printer, and allows communication between the engine and finisher. One Interface Module is required on systems with optional Standard or Booklet Maker Finisher Requires an additional electrical receptacle (see Electrical Requirements section).
Advanced Finisher Professional Finisher
500 sheet top tray, 3,000 sheet stacker tray 500 sheet top tray, 1,500 sheet stacker tray, Up to 20 set booklet tray The Standard Finisher includes a basic in-line punch, stapler, the stacker tray and top exit tray. It also includes a built-in decurler unit that corrects the curl on paper output from the print engine, and a built-in interposer that feeds cover paper to finisher for saddle-staple operation.
Standard Finisher
Booklet maker Finisher
The booklet maker finisher unit includes a basic in-line punch, stapler, the stacker tray and top exit tray, and a booklet unit capable of saddle stapling and bi fold. It also includes a built-in decurler unit that corrects the curl on paper output from the print engine, and a built-in interposer that feeds cover paper to finisher for saddle-staple operation.
C/Z Folder
An optional Folder unit that can handle Z-fold, Tri-C, and Tri-Z, it can be added to the Standard Finisher or Standard Finisher with Booklet maker 2 The C/Z folding tray can accommodate approximately 60 sheets of 24 lb (90 g/m ) media). Supported Paper sizes are 8.5x11 (A4) 2 Allows C/Z folding of media up to 24 lb (90 g/m ) uncoated.
Foreign Interface Kit Convenience Stapler
Enables the connection of external devices such as auditrons or coin-op devices. This will perform in copy and print modes. Staple up to 50 sheets of 90 g/m / 24 lb. media.
2
22

Optional Software Accessories
Accessory
PostScript Kit USB Enablement Kit Media Card Reader Searchable PDF Fax over IP Kit 1-Line Fax Kit 3-Line Fax Kit Server Fax Kit Network Accounting Kit Foreign Interface Kit CAC
Description
Adobe PostScript printing (includes a small plug-in card) Scan to / Print from USB port Print from flash memory card. Requires USB enablement Kit. Bundled with work surface. Scan to searchable PDF/XPS right from device Fax over Voice over IP One-line embedded fax over PSTN. includes LAN fax & Internet Fax Three-line embedded fax over PSTN. includes LAN fax & Internet Fax Connects to network fax servers. rd Enables 3 party job based accounting packages from Xerox Alliance Partners Third party device that enables the connection of external devices. Enables the use of CAC cards and provides full CAC functionality.
Reference Material
The Xerox Color 550/560 Printer is shipped with a complete set of user guides on a CD ROM.
Customer Support
The Xerox Customer Support Centers are available to provide general information, answer questions and take service calls. You can reach the Customer Support Center at the following toll-free phone numbers: United States 1-800-821-2797 Canada 1-800-939-3769 To order Replacement Customer Replaceable Units (CRUs): Full Service Maintenance customers order replacement CRUs through Xerox Customer Support Center using the toll free number above. Time and Materials Maintenance customer order replacement CRUs through the Logistics Customer Support Center at 1-800-828-5881. To order additional Supply (toner / staples) or Throughput materials: The Xerox Supplies Marketing Center, 1-800-822-2200 US, 1-800-668-0199 CAN (English), 1-800-668-0133 CAN (French) is available for ordering Xerox supplies, including paper and other throughput material. US Customers on Metered Price Plans should call the Metered Hotline, U.S. 1800599-2198 to acquire additional toner.
Customer Training
Customer training on machine features and functions is a purchasable service for the Xerox Color 550/560 Printer.
23

Xerox Color 550/560 Responsibility Matrix
Action Ensure adequate space and power to configure the Xerox Color 550/560 Printer Unpack system / components Install system hardware Connect all System Components prior to powering up the system Install the printer description files and server, status Desktop Accessories on Client Ensure network configuration Confirm network integrity Acquire and install client workstation network software Run initial software diagnostics when directed Monitor and adjust as required Load any additional fonts Order and replace Customer Replaceable Units (Drum cartridges, Fuser and Waste Toner Cartridge) as needed. Provide Help Line support (with purchase of FSMA) Provide spared parts (with purchase of FSMA) Provide service (with purchase of FSMA) X X X X X X X X X X X Responsibility Customer X X X X Xerox
24

Customer Agreement Primary customer applications:
________________________________________________________________________________________________________________ ________________________________________________________________________________________________________________ ________________________________________________________________________________________________________________ ________________________________________________________________________________________________________________ ________________________________________________________________________________________________________________ ________________________________________________________________________________________________________________
Special considerations or performance limitations identified by Xerox and agreed to by the customer:
________________________________________________________________________________________________________________ ________________________________________________________________________________________________________________ ________________________________________________________________________________________________________________ ________________________________________________________________________________________________________________ ________________________________________________________________________________________________________________ ________________________________________________________________________________________________________________
I have reviewed this document and understand the specifications listed:
________________________________________________________ Customer ________________________________________________________ Xerox Sales Representative ________________________________________________________ Xerox Customer Service Representative
25

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