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  • CRM Course Content - Updated PDF

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    Chaithanya Prasad
    55 Ansichten2 Seiten
    TCRM10 Course Based on Software Release content Overview of the SAP CRM application: o fundamentals and architecture o Overview of key areas (marketing, web channel, channel management, sales, interaction center, service, field applications, analytics, implementation and operation) Customizing fundamentals for CRM - CRM basic data: o Account Management o Organizational model o Product master o Customizing settings for each object content Customizing fundamentals CRM - business transactions o Overview of generic functions in business transactions.

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    CRM course content - updated.pdf

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    TCRM10 Course Based on Software Release content Overview of the SAP CRM application: o fundamentals and architecture o Overview of key areas (marketing, web channel, channel management, sales, interaction center, service, field applications, analytics, implementation and operation) Customizing fundamentals for CRM - CRM basic data: o Account Management o Organizational model o Product master o Customizing settings for each object content Customizing fundamentals CRM - business transactions o Overview of generic functions in business transactions.

    Copyright:

    Attribution Non-Commercial (BY-NC)
    Als PDF, TXT herunterladen oder online auf Scribd lesen
    Markieren Sie unangemessene Inhalte
    55 Ansichten2 Seiten

    CRM Course Content - Updated PDF

    Hochgeladen von

    Chaithanya Prasad
    TCRM10 Course Based on Software Release content Overview of the SAP CRM application: o fundamentals and architecture o Overview of key areas (marketing, web channel, channel management, sales, interaction center, service, field applications, analytics, implementation and operation) Customizing fundamentals for CRM - CRM basic data: o Account Management o Organizational model o Product master o Customizing settings for each object content Customizing fundamentals CRM - business transactions o Overview of generic functions in business transactions.

    Copyright:

    Attribution Non-Commercial (BY-NC)
    Als PDF, TXT herunterladen oder online auf Scribd lesen
    Markieren Sie unangemessene Inhalte
    von 2

    TCRM10

    Course Based on Software Release


    SAP CRM 7.0 ERP ECC 6.0

    Content

    Overview of the SAP CRM application: o Fundamentals and architecture o Overview of key areas (Marketing, Web Channel, Channel Management, Sales, Interaction Center, Service, Field Applications, Analytics, Implementation & Operation) Customizing fundamentals for CRM - CRM basic data: o Account Management o Organizational model o Product master o Customizing settings for each object

    TCRM20

    Content

    Customizing fundamentals for CRM - CRM business transactions o Overview of generic functions in business transactions o Activity management o Customizing for these objects Customizing fundamentals for CRM - Process control and determination o Partner determination o Actions o Overview of pricing in CRM o CRM billing CRM Middleware: basic concepts of CRM middleware, replication administration, data exchange, monitoring, and error handling User interface (UI) technology in SAP CRM Case Study: implementation of example scenarios using specific business processes Certification examination on the content of the courses TCRM10 and TCRM20

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