Listen & Learn

Angielski w pracy i biznesie

Business Words & Expressions CD 1
Spis treci
Part one Lesson 1 Lesson 2 Lesson 3 Lesson 4 Part two Lesson 5 Lesson 6 Lesson 7 Learn Strona Looking for a job Job interview 2 Experience & qualifications 6 Employment conditions 9 Responsibilities 13 At Work Meeting colleagues and 16 learning the company structure Telephoning 20 Making arrangements 23
Curriculum Vitae A covering letter Payment words confused Employment words confused Company structure Business Cards Saying numbers Commercial correspondence 5 9 12 15 19 19 22 25

cieka track 1-4 track 5-9 track 10-14 track 15-18 track 19-23 track 24-26 track 27-29

DIM Nauka i Multimedia ul. Milskiego 1 80-809 Gdask www.audiokursy.pl e-mail: info@dimnim.pl tel. (58) 324 91 51 fax. (58) 324 91 52

Part one Looking for a job

Lesson 1 Job interview
Exercise one Listen to the dialogue. -

Please have a seat. Ive got your CV here, a very impressive track record, I must say. Thank you. Now, let me ask you a question we ask all our candidates. Whats important for you in a new job? Im looking for a challenging, demanding position, and I expect possibilities for further career development. Thats why Im here. Ive done research about various organisations and I learnt that you are a company that gives promising prospects to your employees, and the unquestionable advantage is the potential for rapid promotion. Fine. We are looking for a highly motivated candidate. Tell me about yourself now. What is your greatest strength? I think Im a reliable, hard-working person; resistant to stress if thats necessary. In fact, I like the adrenaline when I work under pressure. I think Im capable of working to tight deadlines. Well, thats very important. Hmm. What else? Im sure Im efficient. I have the ability to use time to maximum effect and I know how to get things done. Thats what Im good at. Interesting. What are your salary requirements? Well, based on my track record and qualifications, what would be the salary range for the position? We offer a competitive salary plus a bonus scheme and a substantial benefits package. The details will be discussed at a later time. Are there any questions youd like me to answer? How long will the selection take place? When can I expect a reply? After all the candidates are interviewed and shortlisted, the successful ones will be invited to the interview again. I think it will be within two weeks. Thank you very much. Thank you for coming. Youll be hearing from us soon.

Exercise two Listen and repeat the expressions. udokumentowane osignicia stanowisko stawiajce wysokie wymagania obiecujce perspektywy niepodwaalna zaleta najwiksza sia wysoce zmotywowany niezawodny pracowity odporny na stres pracowa w stresie pracowa w napitych terminach wydajny doprowadza sprawy do koca wykorzystywa czas do maximum wymagania pacowe przedzia pacowy na stanowisku konkurencyjna pensja system premii znaczny pakiet socjalny a proven track record a challenging, demanding position promising prospects an unquestionable advantage the greatest strength highly motivated reliable hard-working resistant to stress to work under pressure to work to tight deadlines efficient to get things done to use time to maximum effect salary requirements the salary range for the position a competitive salary bonus scheme a substantial benefits package

Exercise three Listen and repeat the sentences from the dialogue. -

You have a very impressive track record. Whats important for you in a new job? Im looking for a challenging, demanding position. I expect possibilities for further career development. Ive done research about various organisations. You are a company that gives promising prospects to your employees. The unquestionable advantage is the potential for rapid promotion. We are looking for a highly motivated candidate. What is your greatest strength? Im a reliable, hard-working person. Im resistant to stress if thats necessary. I think Im capable of working to tight deadlines. Im sure Im efficient. I have the ability to use time to maximum effect. I know how to get things done. What are your salary requirements? Based on my track record and qualifications, what would be the salary range for the position? We offer a competitive salary plus a bonus scheme and a substantial benefits package. How long will the selection take place? When can I expect a reply? Thank you for coming. Youll be hearing from us soon.

Exercise four Pursuing a career. Listen and repeat the expressions. drabina kariery szkolenie praktyka praca zmianowa pracowa na akord nienormowany czas pracy pracownik niezaleny pracownik fizyczny pracownik umysowy pracoholik nabr pozwolenie na prac nie mie wystarczajcych kwalifikacji mie zbyt due kwalifikacje zatrudnia na okres prbny umowa na stae a career ladder training a work placement shiftwork to do piecework flexitime a freelance a blue-collar worker a white-collar worker a workaholic recruitment a work permit to be underqualified to be overqualified to hire sb for a trial period a permanent contract

LEARN
Piotr Nowak

Curriculum Vitae
70 Barrack Road, Northampton NN2 6BX Mobile: +44 7955 411 898; E-Mail: piotr.nowak@hotmail.com

Employment 2006-Present Bergson Marketing Group, Northampton, UK (Loyalty Marketing Company) Solution Engineer
Consulted technical solutions and provided impact analysis Designed and implemented websites Co-operated in enhancing software development process Enhanced legacy software

2003-2006 Model-Soft, Gdansk, Poland (Independent Software Vendor) Technical Architect / Team Leader
Managed software development process Managed quality and testing in software development Led software engineers team Designed technical architectures Implemented systems core

2001-2003

JCD, Gdynia, Poland (Independent Software Vendor) Project Manager / Solution Engineer
Managed software development projects Led software engineers team Gathered functional requirements and produced FRS documents Designed technical architectures

Education 2001 1995-2000 Other skills Project management (6 years): strong understanding of Agile Software Development, Rational Unified Process,
Capability Maturity Model, Critical Chain Project Management, Function Point Analysis, Unit Testing

Technical University of Warsaw, Warsaw, Poland Postgraduate in Software Engineering Technical University of Gdansk, Gdansk, Poland M. Sc. Degree in Electronics

Internet-related technologies and standards (10 years): ASP.NET 2.0/1.1, XHTML, CSS 2.0, JavaScript, DHTML,
AJAX, XML, XSL, PHP 4/5, ASP

Software design and development (7 years): Unified Modelling Language, Object Oriented Design/Programming,
Design Patterns, Enterprise Architect, Microsoft Visio

Relational Databases (7 years): MS SQL Server 2000/2005, Transact-SQL, advanced transactions, advanced
optimisation, DTS packets, Sybase ASE/ASA, MySQL, MS Access

Microsoft.NET Platform (4 years): .NET 2.0/1.1, C#, VB.NET, Windows Forms, Web Forms, Web Services, Visual
Studio.NET 2005/2003

Languages
English Polish Spanish excellent mother tongue communicative

Personal details
Date of Birth Nationality Gender Interests 6 March 1974 Polish Male science-fiction literature and film, sailing, playing the guitar

Lesson 2 Experience & qualifications

Exercise one Listen to the dialogue. -

Now Id like you to tell me about your qualifications. I see here youve got an advanced degree Yes, I have an MBA, and I hold an MA in Economics and Marketing, and a BA in Management Studies. Mm. Lets turn to your experience now. You worked as the head of the Sales Department. Yes, I have a solid background with five years recent first-line management experience. After three years of working in the position of sales representative I was promoted and I worked as a senior manager for almost four years, and then I was selected for a Sales Manager vacancy, a position responsible for the sales in one of the regions in my company. I have gained hands-on experience in retail, developing business contacts and negotiations. OK. Are you good at languages? A sound knowledge of French and good fluency in one other European language is essential. Thats not a problem. Im a fluent speaker of French and German. And I also have a working knowledge of Spanish. I enclosed a detailed track record with my CV. Yes. Your credentials are really excellent.

Exercise two Listen and repeat the expressions. wysze kwalifikacje pracowa jako szef dziau solidne podstawy dowiadczenie na stanowisku kierowniczym pracowa na stanowisku zosta awansowanym zosta wybranym na wolny etat zdoby praktyczne dowiadczenie by dobrym z jzykw obcych doskonaa znajomo francuskiego pynno w innym jzyku podstawowa znajomo hiszpaskiego zaczy kwalifikacje

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an advanced degree to work as the head of the department a solid background first-line management experience to work in the position of to be promoted to be selected for a vacancy to gain hands-on experience in to be good at languages a sound knowledge of French good fluency in one other language a working knowledge of Spanish to enclose credentials

Exercise three Listen and repeat the sentences from the dialogue. -

Id like you to tell me about your qualifications. I see here youve got an advanced degree I hold an MA in Economics and Marketing. Ive got a BA in Management Studies. You worked as the head of the Sales Department. I have a solid background with five years recent first-line management experience. After three years of working in the position of sales representative I was promoted. I worked as a senior manager for almost four years. I was selected for a Sales Manager vacancy. I have gained hands-on experience in retail and developing business contacts. Are you good at languages? Good fluency in one other European language is essential. Im a fluent speaker of French and German. I also have a working knowledge of Spanish. I enclosed a detailed track record with my CV. Your credentials are very impressive.

Exercise four Listen and repeat the expressions. 1. Forms of employment: zatrudni pracodawca pracownik praca na cay etat praca na p etatu praca staa praca tymczasowa praca fizyczna praca sezonowa samozatrudniony pracowa w domu zarabia na ycie jako... 2. Out of work: straci prac wyrzuci z pracy zwolni kogo bezrobotny by na zasiku strajkowa rzuci prac zrezygnowa przedoy rezygnacj przej na emerytur emerytura zrobi przerw od pracy

to employ / to hire employer employee a full-time job a part-time job a permanent job a temporary job physical / manual work seasonal work self-employed to work from home to earn a living as...

to lose a job to give sb the sack / to fire / to dismiss make sb redundant unemployed / out of work to be on the dole / to get unemployment benefit to go on strike to give up work to resign to hand in your resignation to retire retirement / pension to have a break from work

Exercise five 9 Answer the questions about peoples situations at work. 1. - If someone is earning money from their own business what is their employment status? - - They are self-employed. 2. - What kind of job do students get on farms during holidays? - - They get seasonal work. 3. - What job has he finally got after a lot of part-time jobs? - - He has got a full-time job. 4. - Where do the people work if they dont leave home to work? - - They work from home. 5. - If the company suffers from a difficult economic situation what do they do with the employees? - - They make the employees redundant. 6. - What money do the unemployed people get? - - They get unemployment benefit. 7. - If the workers are not satisfied with the employment conditions, what may they do? - - They may go on strike. 8. - If someone finds a better job what does he hand in to an employer? - - He hands in his resignation.

LEARN
Anna Nowak Jasna Street 34 00-132 Warsaw 15th January 2008 Mr M. Flynn Ernst &Young Audit Ltd 25 Poplar Grove Harrogate, England HG14PL Dear Mr Flynn, Assistant

A covering letter

I should like to apply for the above post, advertised in todays Sunday Times and I have pleasure in enclosing my curriculum vitae for your attention. As my resume indicates, I have seven years of professional experience in an administrative capacity. I have worked as an assistant either to a department or a single individual in three different companies, which gave me the opportunity for my career advancement. I have sharpened my organisational skills, attention to detail and ability to work independently. I have gained hands-on experience in writing reports and designing Power Point presentations. In my most recent role in the Personnel Department, I have learned human resource policies, procedures and the protocol necessary to enforce them. Combine all of this experience with my natural talents (analytical problem-solving, logistical planning and pronounced capacity for efficient work) and you have a well-rounded candidate you will be proud to have on your staff. I am now seeking an opportunity for further career development and it is my sincere belief that the Ernst &Young Audit Company is the organisation that really values the entrepreneurial spirit and dedication I could offer. I look forward to discussing this opportunity further with you and discussing any questions you may have for me at an interview. Thank you for your time and consideration. Yours sincerely, Anna Nowak

Lesson 3 Employment conditions

Exercise one Listen to the dialogue. -

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Shall we move on to discuss the employment conditions? Certainly, Im very curious about that. First of all, although we generally have a 40-hour working week, you must be prepared for some weekend work from time to time, and time off will be given in lieu. I see. So I wont be paid overtime. Thats right. The staff are entitled to 30 days of annual leave plus public holidays, of course. Right. What about sickness leave? During the first year of employment, you can get sickness leave for no longer than one quarter of the working year at full pay, rising by stages to a full working year at full pay after five years. Yes, and the salary conditions? We offer a competitive salary plus a bonus scheme and a substantial benefits package. So will the standards of my work be reflected in my salary? Yes, you get performance-related increments, which I believe is very encouraging. Yes, indeed. And whats the benefits package? For middle managers we offer a company car, medical insurance plus some additional, professional insurance, and a discount of 10% on company goods. Sounds quite interesting. Is there anything else youd like me to discuss? Yes. Im interested in the pension scheme. Should I make my own pension arrangements? No, all staff must join the company pension scheme, and the present contribution on the employees part is 6% whereas the company gives 17%. OK. And one more thing. If I decide to terminate the contract, how soon can I leave? In fact three months written notice is required on either side. Right. Thank you.

Exercise two Listen and repeat the expressions. dosta dodatkowe dni wolne (za nadgodziny) zamiast mie pacone nadgodziny by uprawnionym coroczny urlop chorobowe odzwierciedla premia zalena od wynikw pracy ubezpieczenie zdrowotne dodatkowe ubezpieczenie biznesowe wczy si w plan emerytalny wkad ze strony pracownika rozwiza umow wymwienie

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to get time off in lieu in lieu of to be paid overtime to be entitled to annual leave sickness leave to reflect performance-related increments medical insurance additional, professional insurance to join the pension scheme contribution on the employees part to terminate the contract written notice 10

Exercise three Listen and repeat the sentences from the dialogue. We have a 40-hour working week. Be prepared for some weekend work. Time off will be given in lieu. I wont be paid overtime. The staff are entitled to 30 days of annual leave plus public holidays. What about sickness leave? We offer a competitive salary plus a bonus scheme. You get performance-related increments. Whats the benefits package? We offer a company car medical insurance plus some additional, professional insurance, a discount of 10% on company goods. Should I make my own pension arrangements? All staff must join the company pension scheme. The present contribution on the employees part is 6%. If I decide to terminate the contract, how soon can I leave? Three months written notice is required on either side.

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Exercise four Terms of employment. Listen and repeat the expressions. perspektywa awansu urlop patny / bezpatny urlop zdrowotny urlop macierzyski fundusz emerytalny dodatkowe wiadczenia samochd firmowy do negocjacji by uprawnionym do wypadek podczas pracy odszkodowanie awansowa by za nisko opacanym zdegradowa Exercise five Listen and repeat the sentences.
-

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promotion prospects paid leave / unpaid leave sick leave maternity leave a pension scheme perks a company car negotiable to be eligible for / to be entitled an industrial injury compensation to be promoted to be underpaid to demote

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This job offers training as well as promotion prospects. A company car is one of the perks in this job. You are eligible for the companys pension scheme. In the case of an industrial injury, you are entitled to compensation. The salary is not negotiable. The contract may be terminated with one months notice.

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LEARN
to be on low pay mie niskie zarobki equal pay rwne pace rates of pay stawki pacowe pay and conditions warunki zatrudnienia basic pay paca podstawowa overtime pay paca za nadgodziny pay rise podwyka pay cut obnika pensji pay negotiations negocjacje pacowe

Payment - words often confused

pay (the money that you earn by working) paca

a salary (money paid monthly into the bank, received from a company or organization
where you work) pensja miesiczna basic/base salary pensja podstawowa salary increase podwyka pac salary scale siatka pac salary range przedzia pacowy to be on a good salary mie dobr pensj high/low salary wysoka/niska pensja average salary rednia pensja

wages (a payment made weekly in cash) zarobki (tygodniwka)

to get/earn good wages mie dobre zarobki high wages wysokie zarobki low wages niskie zarobki wage increase/rise podwyka to demand an increase in wages domaga si podwyki wage levels/rates stawki

income (the money that you earn or receive from investments) dochd, dochody
to be on a income uzyskiwa dochody w wysokoci high/low income wysoki/niski przychd annual income roczny przychd family/household income przychd rodziny a source of income rdo przychodu

fee (money paid for professional services to a doctor, lawyer, private school, etc.)
honorarium, opata doctors/lawyers fees honorarium lekarza/prawnika legal/medical fee opata medyczna/prawna school fees czesne a flat fee opata staa

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Lesson 4 Responsibilities
Exercise one Listen to the dialogue. -

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Lets talk about the responsibilities now. Of course. As you know, you will work in the Human Resources Department and youll be responsible for all personnel matters. Right. What exactly will my responsibilities include? First of all, youll be in charge of recruiting new staff so you are expected to prepare and conduct the whole selection process. Yes Which means? You will be supposed to prepare and put the advertisements in the press so you need to be creative. Then, when the applications arrive, youll be responsible for sorting them out and discarding the unsuitable ones. After interviewing the candidates, youll shortlist them, and suggest three to four for the final selection. Do I make the final selection, too? No, that is made by the Vice President. I see. Moreover, your team will be working on organising training courses; we have an overall staff training plan in the company. Er... What else? Your duties will also include liaison with health and safety representatives, and you will be dealing with the retirement arrangements. Thats all, I suppose. Do you have any questions? Yes. Who will I report to? Youll be reporting to Mr Dobkin, the Vice President. Right. No more questions, I think. Thank you very much.

GLOSSARY to recruit staff zatrudnia pracownikw to conduct the selection process przeprowadzi selekcj to sort out sortowa to discard odrzuci overall staff training plan caociowy plan szkole liaison with wsppraca z to deal with the retirement arrangements zaj si planem emerytalnym

Exercise two Listen and repeat the expressions. to be responsible for to be in charge of to be in / to work in to be expected to the responsibilities include the duties include to work on to deal with to report to to work for

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Exercise three Listen and repeat the sentences from the dialogue. You will work in the Human Resources Department. Youll be responsible for all personnel matters. What exactly will my responsibilities include? Youll be in charge of recruiting new staff. You are expected to prepare and conduct the whole selection process. You will be supposed to prepare and put the advertisements in the press. Your team will be working on organising training courses. You will be dealing with the retirement arrangements. Who will I report to? Youll be reporting to Mr Dobkin, the Vice President.

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Exercise four Everyday responsibilities. Listen and repeat the expressions. wykonywa prac zadanie, projekt przej obowizki pracowa samodzielnie pracowa w grupie praca zespoowa rywalizowa wsppracownik pracowa nadgodziny by na dyurze by po dyurze mie dzie wolny i na urlop nosi mundur, uniform to do a job a project to take over from sb to work alone to work in a group teamwork to team up with sb a colleague / a workmate to work / do overtime to be on duty to be off duty to have a day off to take leave / to have a holiday to wear a uniform

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LEARN
to look for a job szuka pracy to get a job dosta prac to give sb a job zatrudni kogo to lose ones job straci prac to be out of a job by bez pracy to give up ones job rzuci prac

Employment - words often confused

a job (regular paid employment) praca, posada, stanowisko

a post / a position (more formal words for a particular job) stanowisko

a/an administrative post stanowisko w administracji a management post stanowisko kierownicze to hold a post/a position zajmowa stanowisko to fill a post zaj stanowisko to take up a post obj stanowisko to resign ones post zrezygnowa ze stanowiska a position of responsibility odpowiedzialne stanowisko to apply for a position zoy podanie o prac

a vacancy (an unfilled job) wolny etat, wakat

a vacancy for an accountant wolny etat ksigowego to fill a vacancy for a receptionist zatrudni recepcjonistk to advertise a vacancy da ogoszenie o pracy no vacancies wolnych miejsc pracy nie ma

a profession (a job such as that of a lawyer or a doctor, for which you need special training
and a good education) zawd, profesja by profession z zawodu the legal/medical/acting profession prawnicy/lekarze/aktorzy

work (generally all activities of the mind or body; a job or business) praca
to be at work on sth pracowa nad czym to go/set to / get to work zabra si do pracy to put/set sb to work da komu zajcie to be in work/out of work mie prac / by bez pracy to be off work by na urlopie to look for work szuka pracy day/night work praca dzienna/nocna full-time/part-time wok praca w penym / niepenym wymiarze godzin

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Part two At Work

Lesson 5 Meeting colleagues and learning the company structure
Exercise one Repeat the words describing different positions in a company. prezes wice-prezes zarzd dyrektor zarzdzajcy dyrektor zastpca kierownik, specjalista manager doradca asystent personel zesp pracownik

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President / Chairman of the Board / Chief Executive Officer Deputy or Vice-President / Deputy or Vice-Chairman the Board a managing director / head a director a deputy director a senior manager a manager an executive manager an assistant staff a team a worker

Exercise two Listen and repeat the sentences. 1. Introducing: - Id like to introduce - This is How do you do? - May I introduce? - Let me introduce to you. - Meet - Do you know? - May I introduce myself? - Im sorry, I didnt catch your name. - Im pleased to meet you. - Nice to meet you again.

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2. Executive management & company organisation: - The Head of the company is the Chief Executive Officer. - He is also the President and a member of the Board of Directors. - Under him there are five executive managers. - They are responsible for finance and information technology, marketing and sales, production, research and development, personnel and administration. - The companys activities are divided into four business areas. - They are headed by different division managers. - They report directly to the Chief Executive Officer.

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GLOSSARY Chief Executive Officer prezes the Board of Directors zarzd an executive manager dyrektor, doradca a division manager dyrektor dziau, pionu finance and information technology finanse i technologia informatyczna marketing and sales marketing i sprzeda production produkcja research and development badania i rozwj personnel and administration personel i administracja Exercise three Listen and repeat the expressions describing functions of different departments. wiadczy usugi biurowe prowadzi ksigowo zajmowa si podatkami, inwestycjami i zarzdzaniem gotwk by odpowiedzialnym za nabr i selekcj kadr organizowa szkolenia sporzdza kontrakty doradza w sprawach prawnych zamawia zapasy zwiksza ilo produktw wsppracowa z fabrykami organizowa kontrol jakoci przeprowadza badania rynkowe prowadzi kampanie reklamowe by odpowiedzialnym za serwis

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to provide office services, such as typing and photocopying to keep a record of all payments to deal with taxation, investment and cash management to be responsible for recruitment and selection to organise training courses to draw up contracts to advise on corporate regulations to order the supplies to improve the product range to cooperate with the factory units to organise quality control to carry out market research to run advertising campaigns to be responsible for after-sales care

Exercise four Now answer the questions about the companys structure. 1. - What does the Administration Department provide?

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2. -

It provides office services, such as typing and photocopying. What kind of record does the Accounts Department keep?

3. -

It keeps a record of all payments made and received. What does the Finance Department deal with?

4. -

It deals with taxation, investment and cash management. What is the Personnel Department responsible for?

5. -

Its responsible for recruitment and selection. What does the Legal Department advise on? 17

6. -

It advises on corporate regulations. What does the Purchasing Department order?

7. -

It orders all the supplies needed by the company. What does the Research and Development Department improve?

8. -

It improves the companys product range. What does the Production Department organise?

9. -

It organises quality control. What is the Sales and Marketing Department in charge of?

10. -

It carries out market research and plans how to sell products. What does the Advertising Department run?

It runs advertising campaigns.

Exercise five Asking for and giving permission. Listen and repeat the sentences.
-

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Can I leave earlier? Could I use the computer? May I open the window? Is it OK if...? / Is it all right if...? OK. / Yes, sure. Yes, of course. No problem. Im afraid not. I dont think thats a good idea. Id rather you didnt. Do you mind if? Not at all. / Go ahead. Do you mind if I close the window? I do, as a matter of fact. Would you mind if I didnt do it today? Actually, I would.

GLOSSARY
Do you mind if...? / Would you mind if? Czy masz / miaby co przeciwko, jeli? I do, as a matter of fact. Prawd mwic mam. Not at all. Wcale. / Oczywicie, e nie. Actually, I would. Tak naprawd, to miabym. Go ahead. Nie.

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LEARN

Company structure

LEARN

Business Cards

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Lesson 6 Telephoning
Exercise one Listen and repeat the expressions. 1. Starting the call: - Hello. This is Steve Brown. - Can I speak to Mr Wood, please? - Speaking. - Id like to speak to Ann Baker. - Whos calling? - Ill get him. - Nice to hear from you. - How are you? - How are things? 2. Connecting: - Can you put me through to Accounts? - Whats the extension? - Hold on, please. / Hang on, please. / Just a minute. - The lines free now. Ill connect you. - Putting you through. - The lines busy. / The lines engaged. - Will you hold? 3. Saying why you are phoning: - The reason Im phoning is - Im phoning to ask - Im calling about the invoice. 4. Offering help: - Hes out at the moment. - Hes tied up at the moment. - Can I take a message? - Can I leave a message? - Youre very faint. - Could you read that back to me? - Can you bear with me for a second while I find the information? 5. Finishing the call: - Ill call back later. - Ill get back to you first thing. - Right then - Anyway - Give me a ring if you have any problems. - Let me know if there is anything I can do. - Thank you for calling.

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GLOSSARY How are things? Co sycha? an extension numer wewntrzny Hold on. / Hang on. Prosz czeka. to put somebody through poczy engaged zajty to be tied up by zajtym You re faint. Sabo ci sycha. to bear with somebody for a second okaza chwil cierpliwoci to get back to somebody first thing wrci do kogo z samego rana

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Exercise two Now take part in a telephone conversation. Listen to the instructions. -

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MDM Technologies. (Say that youd like to speak to Mr Ernesto Garrone.) Hello. Can I speak to Mr. Ernesto Garrone, please? Whos calling please? (Introduce yourself.) Michael Shaw. Hold on. Ill put you through Well. Hes tied up at the moment. (Ask when you could call back.) When can I call back? Try in two hours. (Say that you are busy then and ask if you can leave a message.) Im busy then. Can I leave a message? Certainly. (Say that you are phoning about his presentation at the conference in Frankfurt.) Im phoning about his presentation at the conference in Frankfurt. Yes (Ask if hell need an overhead projector and a display stand.) Id like to know if hell need an overhead projector and a display stand. OK. Ill make sure he gets the message. (Say that you are looking forward to hearing from him and thank the secretary for helping.) Right then. Im looking forward to hearing from him. Thank you for your help. Thanks for calling, Mr Shaw.

Exercise three 26 Listen and repeat the expressions. Then repeat the sentences giving instructions how to use a mobile. uruchomi woy podczy adowa uaktywni przytrzyma wybra wprowadzi wcisn odebra telefon to assemble to insert to connect to charge to activate to hold to select to enter to press to answer To assemble your phone, first insert the SIM card. Then insert and charge the battery. Connect the charger to the phone. Allow 2 hours for the battery to charge. To activate the services in your phone, enter the PIN. To turn the phone on and off, press and hold the start button. At first set-up, select the language for phone menus. To make a call, enter the phone number and press Call. Press End call to end the call. To answer a call, open the phone.

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LEARN
Phone / fax / bank account / credit card/ flight numbers
676051 six seven six, oh five one 778623 double seven eight, six two three LH 4593 L H four five nine three

Saying Numbers Part I

Dates
Thursday 18th Thursday, the eighteenth 31st August the thirty-first of August / August the thirty-first 1997 nineteen ninety-seven 2004 two thousand and four

Money
121 one hundred twenty-one euro 29.94 twenty-nine euro, ninety four 99p ninety-nine p /pi:/ 75 seventy-five pounds 12.99 twelve pounds ninety nine

Times
5:30 five thirty / half past five 7:45 seven forty-five / a quarter to eight 9:20 nine twenty / twenty past nine 6:08 eight minutes past six In plane or train timetables, official announcements the twenty-four hour clock is used 14:00 fourteen hundred hours 06:00 oh six hundred 07:05 seven oh five 16:20 sixteen twenty

Measurements
15 km fifteen kilometres 18 1/2 cm eighteen and a half centimetres 30 m2 thirty square metres 60 x 90 cm sixty by ninety centimetres

Height / Weight
He is five feet eight (inches tall). Im fifty-five kilo.

Temperatures
7o C seven degrees Celsius above zero -20o C minus twenty degrees Celsius

LEARN
Cardinal numbers
175 one hundred and seventy-five (US: one hundred seventy-five) 201 two hundred and one (US: two hundred one) 1,000 a thousand 1,030 a thousand and thirty 1,100 one thousand, one hundred / eleven hundred 3,872 three thousand, eight hundred (and) seventy two 1,000,000 a million 1,000,000,000 a thousand million (US: a billion)
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Saying Numbers Part II

Fractions
/2 a half /3 one thirds 1 /4 one quarters 2 /3 two thirds 3 /4 three quarters 15/9 one and five ninths

Decimal fractions
0.5 nought point five, or point five (US: zero point five) 8.06 eight point oh six (US: eight point zero six) 24.375 twenty-four point three seven five

Calculations - small numbers, and in a conversational style

2+2=4 74=3 two and two is/are four four from seven leaves / is three, or seven take away four leaves/is three times four are twelve nine divided by three equals three

Calculations - larger numbers, and in a more formal style

112 + 66 = 178 619 80 = 539 14 x 60 = 840 a hundred and twelve plus sixty six is/equals a hundred and seventy eight six hundred and eighteen minus eighty equals five hundred thirty nine fourteen times sixty is/makes eight hundred and forty or in a more formal style: 14 multiplied by 60 equals 840 nine hundred divided by thirty equals thirty

3 x 4 = 12 9/3=3

900 / 30 = 30

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Lesson 7 Making arrangements

Exercise one Listen and repeat the sentences. 1. Making appointments: - Id like to make an appointment. - We need to arrange a time for the next meeting. - What day would suit you? - Are you free next Wednesday? - Im tied up on Wednesday. - How about Tuesday? - I can make Tuesday. - Is 11 a.m. convenient? - Can we meet later? - How about 2 p.m.? - Thatll be fine. - Where shall we meet? - Lets make some arrangements. 2. Rescheduling a meeting: - Id like to reschedule the meeting. - I should be seeing Mr Brook on Tuesday at 2 p.m. - Unfortunately, somethings come up. - Im afraid I cant make it then. - I wont be able to make it. - Would you like to fix another time? - When would it be convenient? - When would it suit you? - I can manage Thursday, any time. - OK. Ill pencil it in and check if Mr Brook can make it then. - Ill wait to hear from you. - Can you confirm the change? - Im sorry to be a nuisance. - The meeting is off. - The meeting has been cancelled. GLOSSARY to make an appointment umwi si na spotkanie to suit pasowa to be tied up by zajtym to make da rad (si spotka) convenient dogodny, odpowiedni to make arrangements umwi si, ustali to reschedule przeoy Somethings come up. Co mi wypado. to fix another time ustali inny termin to pencil something in zapisa co to confirm potwierdzi a nuisance kto uciliwy, sprawiajcy kopot to be off / to cancel by odwoanym, odwoa 23

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Exercise two 28 Now take part in a telephone conversation and arrange a meeting with the manager. Listen to the instructions. Anything I can do for you? (Say that youd like to make an appointment with the manager.) Id like to make an appointment with the manager. What day would suit you? (Suggest Wednesday.) How about Wednesday? OK. Hes tied up in the morning but you can meet him after lunch. (Say you cant make it then.) Im afraid. I cant make it then. Well, hold on a minute (Ask if you could fix another time.) Can we fix another time? Certainly. How about 6 p.m.? (Say it suits you and thank the secretary.) 6 suits me. Thank you very much. You are welcome. Shall I explain how to find the office? (Say it wont be necessary.) It wont be necessary. Thank you. Fine. See you then.

Exercise three Offering help. Listen and repeat the sentences.

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Shall I send the letter for you? Let me do that for you. Would you like me to help you? Ill do it for you. Thank you very much. / Thanks a lot. Thats very kind of you. No thanks, its all right. Thats OK, thanks. No thanks, Ill manage. Thats kind of you, but I can do it myself.

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LEARN
Letterhead

Commercial Correspondence

CMA Debt Organisation

110-112 Cromwell Road, London SW7 4S Tel: 071 444 3131 Fax: 071 444 3245

References Our ref: CL/32/08 Date 23 December 2008 Addressees name and address Mr Alan Bergson Director Head of Client Management Central Europe Deutsche Bank AG Narodni Trida 13 Prague Czech Republic Salutation Dear Mr Bergson, Subject title Visit of Mr Gilbert Barnes, Executive Director, CMA Debt Organisation Body of letter Due to a change of programme, Mr Gilbert Barnes will not be arriving in Prague on 5 January. Would it be convenient to re-schedule your meeting with him for 7 January at 11.30 a.m.? Please contact me to confirm that this is possible or to suggest an alternative time. Complimentary close Yours sincerely, Signature Janet Stephens Company position Personal Assistant to the Executive Director Enclosures Enc. Executive Directors itinerary Copies c.c. Martin Hardy, CMA Debt Organisation, Prague

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