Compensation for damage or part loss for our UK services | Royal Mail Ltd

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Compensation for damage or part loss for our UK services

Find out about compensation for our International services

Our UK Services 1st Class

Compensation available for damaged or part loss items

For stamped, metered and by account* items a postage refund plus compensation on the basis of actual loss, where evidence of posting and evidence of value can be provided. This compensation is subject to the maximum payable being the lower of the market value of the item and the maximum of 46.00. A payment of 6 x 1st Class letter stamps at the first weight step) shall be payable where only basic evidence is provided or the item is of no intrinsic value. All the damaged packaging and contents must be retained and presented to Royal Mail upon request.Claims must be submitted within 80 calendar days of posting.

*Refers to VAT exempt 1st and 2nd Class payable on account.

Articles For The Blind

Level of compensation is same as 1st Class. See above for details

2nd Class Recorded Signed For Standard Parcels

Level of compensation is same as 1st Class. See above for details Level of compensation is same as 1st Class. See above for details Level of compensation is same as 1st Class. See above for details. All the damaged packaging and contents must be retained and presented to Royal Mail upon request.

Redirected Mail sent using the above services Special Delivery

Level of compensation is same as 1st Class. See above for details

Basic compensation for actual loss:Up to 50 for the 9am service and 500 for the Next Day (by 1pm) service or the market value whichever is the lower and the fee repaid. Evidence of posting is required. Claims must be submitted within 80 calendar days of posting. Consequential Loss for up to 10,000 is available to purchase at the time of posting at an additional cost. Evidence of Consequential Loss purchase is required. Claims must be submitted within 14 days of posting

Notes: (i) All claims must be accompanied by Basic Evidence as a minimum, claimants must also retain all of the packaging and contents of damaged items or items subject to part loss (ii) Claims for loss of and damage to items with an intrinsic value should be made on Royal Mails claim form and supported by additional evidence (evidence of posting and evidence of value). If only Basic Evidence can be provided then only postage refund or stamps can be considered (iii) Evidence of posting includes: the item with envelope of packing including the postage paid, the original certificate of posting and a Smartstamp or on-line certificate of posting validated at a Post Office. Where a certificate of posting is provided as part of product acceptance (Recorded Signed For/Standard Parcels) this must be supplied with the claim (iv) Evidence of value includes but is not limited to original receipts, invoices, Paypal records, manufacturing costs, auctioneers valuation and repair costs in the case of damage claims (v) Royal Mail reserves the right to inspect the item and packing and/or to request additional documentation or information to protect against unwarranted or duplicate claims (vi) For items posted in the Christmas period (first Monday in December to the first working day following the New Year public holiday) a further working day (2 working days for redirected mail) will be added to the due day for delivery before compensation for delay is payable (vii) Items sent by 1st Class, 2nd Class, Standard Parcels and Recorded Signed For are not classed as lost until 15 working days after the due date (viii) In order to make a compensation claim for loss, damage or delay to an item posted with Royal Mail you must have met the appropriate conditions of posting (ix) Where compensation for the full value of an item, in its pre damaged condition, has been paid we are not obliged to return the item to you and may deal with or dispose of it as we see fit. In instances where the repair value only has been paid as compensation for the damage, the item will be returned to the claimant

http://www.royalmail.com/personal/help-and-support/available-compensation-for-da...

21/03/2013