Standard Operating Guidelines in New South Wales CC

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TABLE OF CONTENTS
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LETTER OF PROMULGATION ................................................................................. i
ABBREVIATIONS .............................................................................................. iii
RELEVANT LEGISLATION .................................................................................... iv
INMATE MANAGEMENT
1.1 Correctional Centre Environment ............................................................ 1
1.2 Good Order and Security .................................................................. 4
1.3 Receptionllnduction ..................................................................... 10
1.4 Inmate Employment ..................................................................... 14
1.5 Inmate Communications - Visits/Mail/Phone ................................................... 16
1.6 Health, Fitness and Recreation ............................................................. 18
1.7 Food Services .. , .. '" ........ , ........................................ , ................ 21
1.8 Inmate Buy Ups ........................................................................ 23
1.9 Interstate Transfer of Inmates .............................................................. 23
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1.10 Inmate Transfers/Escorts ................................................................. 24
1.11 Inmate Disciplinary Proceedings ............................................................ 25
1.12 Segregation/Protection/Discipline ........................................................... 26
1.13 Inmate Applications ...................................................................... 30
1.14 Confidentiality of Information .............................................................. 30
1.15 Computerised Records . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31
1.16 Offenders Review Board ..... '" ................... , ............... , ..... , .......... , ..... 31
1.17 Administration.......................................................................... 34
1.18 Discharge of Inmates .................................................................... 35
INMATE DEVELOPMENT
2.1 Assessment of Inmates ................................................................... 37
2.2 Case Management ...................................................................... 38
2.3 Programs-Educational, Vocational and Life Skills ............................................... 39
2.4 Sale of Crafts .......................................................................... 42
2.5 Psychological Services ................................................................... 43
2.6 Drug and Alcohol Services ................................................................ 45
2.7 Welfare Programs ....................................................................... 46
2.8 Special Needs Inmates ................................................................... 47
2.9 Female Inmates ........................................................................ 52
2.10 Library Services ........................................................................ 53
2.11 Newspapers/Magazines .................................................................. 54
2.12 Religion ............................................................................... 55
2.13 Pre Release Leave Programs ....... , .. " ........... , ..................... , ... '" ......... 56
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DEPARTMENT & STAFF
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3.1 Professional Resources .................................................................. 57
3.2 Positive Work Environment ................................................................ 58
3.3 Planning & Policy Development ............................................................ 59
3.4 Staff Meetings .......................................................................... 59
3.5 Organisation Charts ..................................................................... 59
3.6 Positions and Duties ..................................................................... 60
3.7 Staff Skills and Qualifications .............................................................. 60
3.8 Staff Establishment ...................................................................... 61
3.9 Staff Induction .......................................................................... 61
3.10 Staff Training ........................................................................... 62
3.11 Staff Performance ....................................................................... 62
3.12 Staff Fitness for Duty .................................................................... 63
3.13 Sick Leave ............................................................................ 63
3.14 Staff Counselling ........................................................................ 64
3.15 Rosters ............................................................................... 65
3.16 Local Industrial Disputes .................................................................. 66
3.17 Staff Disciplinary Proceedings ............................................................. 66
3.18 Staff Cessation of Duty ................................................................... 67
3.19 Staff Legal Representation ................................................................ 67
ASSET AND RESOURCE MANAGEMENT
4.1 Business Plan .......................................................................... 68
4.2 Financial Management ................................................................... 68
4.3 Inmate Accounts ........................................................................ 69
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4.4 Industries ............................................................................. 70
4.5 Building, Plant, Equipment and Stores ...................................................... 71
4.6 Correctional Centre Sanitation ............................................................. 72
4.7 Staff Amenities ......................................................................... 73
4.8 Recycling ............................................................................. 73
COMMUNITY UNDERSTANDING
5.1 Professionalism ......................................................................... 74
5.2 Community Interaction ................................................................... 74
5.3 Ministerial and Departmental Correspondence ................................................. 75
5.4 Visits to Correctional Centre ............................................................... 75
5.5 Freedom of Information ................................................................... 76
5.6 Subpoenas ............................................................................ 76
5.7 Official Visitors ......................................................................... 77
5.8 Ombudsman ........................................................................... 77
5.9 Visiting Justice ......................................................................... 78
5.10 Criminal Justice System .................................................................. 78
5.11 Legal Matters .......................................................................... 79
5.12 Victims Compensation Levy ............................................................... 79
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LETTER OF PROMULGATION
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The management of correctional centres is a demanding and complex responsibility. Governors must be general managers and exercise control
and oversight of all measures, services and programs related to the containment, development and care of offenders under their charge.
The Standard Operating Guidelines for Correctional Centres in NSW covers all aspects of the operations of correctional centres in NSW and is
issued for the guidance of staff working within those institutions. The aim of the Guidelines is to promote a uniform, accountable standard of service
delivery and thereby increase the efficiency and effectiveness of correctional centre management overall.
. The Guidelines have been derived from a number of documents, including:
The Standard Guidelines for Corrections in Australia 1994;
The United Nations Standard Minimum Rules for the Treatment of Prisoners;
Minimum Standards for the Management of the Metropolitan Remand and Reception Centre;
Minimum Standards for Correctional Centres Managed under Contract Management in NSW;
The Governor's Responsibilities document;
The Departmental Corporate Plan;
The Annual Inspection Policy; and
relevant policy manuals and legislation.
Reference to the Guidelines will assist governors in focussing on areas requiring improvement and will facilitate preparations for the assessment
of the correctional centre during the Annual Inspection Cycle. The Guidelines will also facilitate standardisation of the operations of correctional
centres which will enable objective comparisons to be made of the operational performance of institutions. While achievement of the levels of
performance indicated is to be the aim in all instances, it is recognised that some older institutions will be unable to comply in all cases for physical
reasons.
The Guidelines have been developed to facilitate an interactive style of offender management within correctional centres. Within the context of this
style of offender management, the following parameters should apply -
The management of the centre should display a flexible, dynamic and evolutionary style;
The philosophy and management should focus on safety, normality, co-operation, individual responsibility, goal setting and social re-
adjustment; and
The correctional centre should aim to facilitate management of the offenders' behaviour within a humane environment appropriate to their
security classification.

ABBREVIATIONS
CHS Corrections Health Service
CLAS Community Language Allowance Scheme
CSA Corrective Services Academy
CSI Corrective Services Industries
CSU Corrective Services Investigation Unit
CSPM Corrective Services Procedures Manual (Operations Branch)
EEO Equal Employment Opportunity
FOI Freedom of Information
IDS Inmate Development Services
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IIU
MLU
NESB
OH&S
OIC
ORB
ORS
PRC
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Internal Investigation Unit
Ministerial Liaison Unit
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Non-English Speaking Background
Occupational Health and Safety
Officer in Charge
Offenders Review Board
Offender Record System
Program Review Committee
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RELEVANT LEGISLATION
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In order to meet the goals outlined in this document, it is essential that governors and staff comply with the legislation administered by the
Department and to which the Department is responsive. Given the volume of relevant legislation, it is not practical to list each section or clause of
every Act or Regulation. However, the following list of all legislation impacting on the Department may be of assistance to governors and staff in
determining the action necessary to meet the specified goals in this document.
The Department is responsible for the administration of the following New South Wales legislation:
Parole Orders (Transfer) Act, 1983
Periodic Detention of Prisoners Act, 1981 (except Part 2)
Prisons Act, 1952
Prisoners (Interstate Transfer) Act, 1982
Sentencing Act, 1989 (Parts 3,5,6 and schedules 1 and 2)
The Department is responsive to the following New South Wales legislation:
Annual Reports (Departments) Act, 1985
Anti-Discrimination Act, 1977
Bail Act, 1978
Crimes Act, 1900
Freedom of Information Act, 1989
Government and Related Employees Appeal Tribunal Act, 1980
Independent Commission Against Corruption Act, 1988
Industrial Relations Act, 1991
Mental Health Act, 1990
Occupational Health and Safety Act, 1983
Ombudsman Act, 1974
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Relevant Legislation conl... ..
Privacy Committee Act, 1975
Public Finance and Audit, 1983
Public Sector Management Act, 1988
Subordinate Legislation Act, 1989
Victims Compensation Act, 1987
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The Department is also responsive to the following Commonwealth legislation:
Commonwealth Crimes Act, 1914
Freedom of Information Act, 1982
Mutual Assistance in Criminal Matters Act, 1987
Removal of Prisoners (Australian Capital Territories) Act, 1968
Removal of Prisoners Act (Territories) Act, 1923
Service and Execution of Process Act, 1992
Social Security Act, 1991
Transfer of Prisoners Act, 1983
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AMENDMENT SHEET
The Governor is responsible for ensuring that the Guidelines are updated as amendments are made.
AMENDMENT DATE ISSUED SECTION OF GUIDELINES AFFECTED INSERTED BY
NUMBER
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dUNE 1995 INMATE MANAGEMENT
GOALS ACTION PLAN PERFORMANCE INDICATOR STANDARD
ACHIEVED
1.1 CORRECTIONAL
CENTRE
ENVIRONMENT
1.1.1
Provide and maintain a safe OH&S
environment for staff and

Comply wnh relevant legislative requirements and Workcover

Compliance with legislation and Workcover
inmates at the Correctional Guidelines Guidelines
Centre.

Nominate an officer responsible for OH&S OH&S officer identified

Establish an OH&S Committee (refer s.15 CSPM) OH&S Committee established and meets

Conduct regular OH&S meetings (monthly) monthly - minutes available

OH&S Committee members trained in accordance with

OH&S Committee members trained
legislation Procedures providing access to the

Establish procedures which provide staff and inmates with Committee implemented - sample 5-10% of
access to the Committee staff and inmates to determine knowledge

Provide training for staff and inmates in OH&S matters using of procedures
a qualified trainer
Ongoing staff training provided - minimum

Provide, maintain and make accessible adequate 20% of staff trained per annum
resuscnation equipment
Inmates trained in accordance wnh CSI

Provide and maintain equipment for staff to perform duties policy

Provide first aid equipment in accordance wHh legislation ResuscHation equipment provided,

Provide first aid training in accordance with legislation maintained and accessible

Investigate all accidents occurring at the Centre

Equipment for staff to perform duties

Maintain a record of all accidents occurring at the centre maintained

First aid equipment provided

First aid training provided

All accidents investigated - record available

All accidents recorded
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.JUNE 1995 INMATE MANAGEMENT
ACHIEVED
1.1.1 ConVd FIRE PREVENTION/SUPPRESSION
Prepare a fire safety plan which includes, at a minimum, fire drill
Fire safety plan prepared and implemented
program, procedures for reporting fires, procedures for in accordance with requirements - sample
investigating fires, procedures for placement and maintenance of 5-10% of officers and inmates to determine
fire fighting equipment and a strategy for fighting the different knowledge of the Centre's fire safety plan
types of fires(refer s.13 CSPM) Fire prevention/response team established
Establish a fire prevention/response team and trained accordingly
Provide appropriate training for the fire prevention/response
team 20% of staff trained per annum
Provide appropriate staff training (refer s.15 CSPM) Defects in physical plant etc identified and

Identify and monitor the correction of any defect in the physical repaired - written record available
plant and/or lack of maintenance or housekeeping which may
Compliance with fire safe building
result in fire and maintain a written record (responsibility of standards
nominated OH & S officer)
Fire safe materials utilised
Comply with fire safe building standards and use fire safe
All beds supplied with fire retardant
materials (including fire retardant mattresses) mattresses
SYSTEMS AND EQUIPMENT
Regularly inspect physical plant and correct any defects Physical plant inspected regularly and
(maintain a record) (responsibility of nominated OH & S officer) defects corrected - written record available
Regularly inspect, test and maintain all systems including
Systems regularly inspected - written record
emergency lighting, fire detection, alarm and suppression available
equipment, and exits (maintain a record)
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.JUNE 1995
GOALS
1.1.1 Contld
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INMATE MANAGEMENT
ACTION PLAN PERFORMANCE INDICATOR STANDARD
ACHIEVED
TOXIC/HAZARDOUS SUBSTANCES

Store and handle in a safe manner flammable, combustible,

Toxic/hazardous substances etc stored and
hazardous or toxic substances handled in a safe manner in accordance

Ensure staff awareness in the need for care in the storage and with legislation
handling of hazardous materials

Staff aware of the need for care in the
Comply wHh relevant legislation for the storing and handling of handling of toxic/hazardous SUbstances -
these substances information sheets available
Identify a response team to deal wHh crises created by the Response team identified and trained
leaking, emission or combustion such substances Procedures established - sample 5-10% of

Provide appropriate training for the response team staff and inmates to determine knowledge

Establish procedures to deal with crises created by the leaking, of procedures
emission or combustion of such SUbstances
EMERGENCY EVACUATION PLANS

Develop an emergency evacuation plan for the Centre (consider

Emergency evacuation plan developed
the needs of the disabled)
Staff and inmates aware of responsibilities
Ensure staff and inmate awareness of their responsibilities during evacuation - sample 5-10% of staff
during an evacuation and inmates to determine knowledge of
emergency evacuation plan and their
responsibilities during an evacuation
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ACHIEVED
1.2 GOOD ORDER AND
SECURITY
1.2.1
Ensure the safety of staff,
Comply wnh policies and procedures (CSPM)

Compliance wnh policies and procedures
visitors and inmates.
Monitor the whereabouts of staff whilst on duty Staff whereabouts monitored - attendance

Provide staff to accompany visitors, where appropriate books available, rosters maintained, officer

Advise staff and inmates of areas of centre to which they may parades conducted, where appropriate
have access

Visttors accompanied by staff where

Develop and implement security procedures for the control of appropriate
tools, culinary equipment, medical supplies and arms

Staff and inmates aware of areas of centre
Implement case management (refer s20 CSPM) to which they may have access - maps,
Provide appropriate systems for staff use in emergency and/or information detailing out of bounds
situations ie. telephone access, duress alarms, two way radios areas available
(refer s.15 CSPM)
Security procedures for the control of tools

Comply with the prescribed standards of cell design and cell etc implemented
contents, including safe cells and ensure proper maintenance.

Compliance wnh Goal 2.2.1 relating to
(refer s.12 CSPM) case management
Provide appropriate staff training which should include at a

Systems for staff use in emergency
minimum, securtty, emergency procedures, and firearms situations provided and are in good working
training as well as duty of care order - sample 5-10% of staff to determine
Utilise and maintain electronic surveillance equipment, where knowledge of systems
appropriate

Compliance with prescribed standards of
Develop and implement security procedures for key control, cell design and cell contents
(key register etc)

Ongoing staff training provided - type of

Develop contingency response plan training provided, minimum 20% of staff

Maintain appropriate staffing levels in accordance with the trained per annum
Operational Agreement

All new non-custodial staff provided with
Adhere to building code requirements for disabled access and security awareness training
movement

Electronic surveillance equipment utilised
Provide non-custodial staff interviewing areas with appropriate

Security procedures for key control
custodial presence. implemented
Assess all inmates through the Screening and Induction

Contingency response plan established
Program and updated as required
Place inmates in the lowest appropriate securtty classification

Compliance with operational agreement -
Do not house together maximum and minimum security inmates nil reported breaches
or sentenced and remanded inmates

Disabled access and movement provided
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ACHIEVED
1.2.1 Contld

Appropriately staffed interviewing areas
provided

All inmates assessed on reception -
sample 5-10% of case files

Inmates are appropriately classified and
housed - sample 5-10% of inmate
classification records

Number of recorded inmate assaults on
staff compared to number of inmates at the
Centre (per annum)
Number of recorded assaults between
inmates compared to number of inmates at
the Centre (per annum)

Number of recorded incidents of self harm
(per annum)

Number of recorded incidents requiring use
of force (per annum)
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ACHIEVED
1.2.2
Prevent Escapes

Comply with policies and procedures concerning access to a
Compliance with policies and procedures
correctional centre (refer s.12 CSPM)
Procedures to account for whereabouts of

Develop and implement procedures to account for the inmates implemented
whereabouts of inmates (musters and checks) Key control procedures implemented

Implement security procedures for key control (key register etc) Security management plan and escape

Prepare and implement a 'security management plan' and search plan in place
escape search plan

Intelligence officer nominated and trained
Nominate an intelligence officer and provide appropriate training

Intelligence synopsis conducted regularly-
Collate correctional centre intelligence from mail, visits, staff etc record available
Utilise intelligence sources (eg IIU, CSIU)
Intelligence sources utilised - intelligence

Encourage staff to gather intelligence forward to IIU, Duty Officer etc
Implement pro-active escape management strategies in Case
Pro-active escape management strategies
Management, staff training and post escape review. implemented
Number of recorded escapes and manner
of escape (per annum)
Number of recorded attempted escapes
and manner of escape attempted (per
annum)
1.2.3
Prevent unauthorised entry to
Comply with relevant legislative requirements
Compliance with policies, procedures and
the correctional centre.
Comply with policies and procedures concerning access to a legislation
correctional centre and visits to the centre (refer s. 12 CSPM)
Restricted visitors access procedures

Implement procedures concerning restricted visitors access implemented
(ORS system)
Security systems implemented and

Implement and maintain perimeter and external grounds maintained
security systems
Technology utilised appropriately
Maximise the use of technology available
Number of recorded unauthorised entries
to the Centre (per annum)
Number of recorded attempted
unauthorised entries to the Centre (per
annum)
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.JUNE 1995
GOALS
1.2.4
Ensure an adequate transfer of

responsibility and information at
the commencement and

conclusion of each shift.

1.2.5
Respond to incidents in a timely

and appropriate manner (eg
escapes, deaths, assaults,
injuries and accidents)

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INMATE MANAGEMENT
ACHIEVED
Comply with policies and procedures concerning the change
over of shifts
Appropriate location provided and time
Ensure adequate location and time are provided for shift change allowed for shift change overlap
overlap Staff aware of responsibilities at change of
Ensure staff are aware of their responsibilities in regard to the shift
transfer of responsibilities and information

Log books maintained
Maintain a register for the transfer of information at the
Register for information transfer maintained
commencement of each shift

Staff briefings conducted
Brief staff on all pertinent safety and security information at the
commencement and conclusion of duties
Comply wnh policies and procedures concerning the manner in Compliance with legislation, policies and
which to respond to incidents (refer s. 12, 13 & 15 CSPM) procedures
Develop and implement local procedures for the response to Local procedures developed
incidents

Ongoing staff training provided - type of
Comply wnh relevant legislative requirements training provided, minimum 20% of all staff
Provide appropriate staff training trained per annum
Provide appropriate reports concerning an incident in the

Appropriate reports provided to relevant
approved format authorities/persons/committees
Provide reports concerning OH&S matters to thecorrectional Random selection of a range of incident
centre OH&S.Commniee reports to check that they are accurate, in
Notify appropriate authorities (eg police/coroner/duty the approved format, and forwarded to
officer/medical etc) relevant persons in accordance with set
Conduct an investigation following an incident, where time frame
appropriate

Investigation conducted, where appropriate
Make appropriate notations in relevant journals, the case

Relevant journals and files notated
management and warrant files IDS staff involved, where appropriate
Involve IDS staff, where appropriate (eg notification of next of kin

Trauma counselling offered and provided
by Welfare Officer) where appropriate
Offer and facilitate the provision of trauma counselling to Number of officers and inmates provided
officers and inmates with trauma counselling per serious
incident (per annum)
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ACHIEVED
1.2.6
Minimise the concealment or Comply with policies and procedures concerning visits, Compliance with legislation, policies and
introduction of contraband. searching of mail, searches, property, Entry and Egress (Dept procedures
and non-Dept) (refer s. 3,9,10,12 & 16 CSPM)

Anti-Corruption Plan irnplemented
Implement the Department's Anti-Corruption Plan
Comply with relevant legislation 20% of staff trained per annum
Provide appropriate staff training All staff aware of and familiar with Centre

Ensure staff are familiar with centre routine routine - sample 5-10% of staff to

Conduct routine Oncluding monthly} and ad hoc searches of determine knowledge of routine
Centre and inmates and document results (refer s. 10 & 13 Routine and ad hoc searches conducted -
CSPM) documented results available
Implement case management to facilitate dynamic security Compliance with Goal 2.2.1 relating to
(refer s.20 CSPM) Case Management
Collate correctional centre intelligence from mail, visits, staff etc Intelligence synopsis conducted regularly -
Comply with legislative requirements for the containment and record available
disposal of contraband
Urinalysis program implemented
Implement Urinalysis Program (refer s.22 CSPM) Number of inmates returning a positive
result to urinalysis testing after being target
tested compared to the number of inmates
tested (per annum)

Number of inmates returning a positive
result to Urinalysis testing compared with
the number of inmates tested
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dUNE 1995
GOALS
1.2.7
Use force, instruments of

restraint and weapons

appropriately.

1.2.8
Ensure inmates are not provided

with delegated authority over or

supervision of other inmates.

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INMATE MANAGEMENT
ACHIEVED
Comply wHh Use of Force Continuum

Compliance with Continuum, legislation,
Comply wHh policies and procedures concerning use of force policies and procedures - sample 5-10% of
and instruments of restraint (policy to be issued) custodial staff to determine their knowledge
Comply wHh relevant legislation of the Use of Force Continuum and the
Provide appropriate staff training in use offorce, instruments of requirements regarding use offorce,
restraint and weapons instruments of restraint and weapons
Correctly handle, secure, store and maintain weapons and other

instruments of restraint (refer s. 12 CSPM) 20% of staff trained per annum
Maintain an inventory of instruments of restraint and weapons

Weapons and instruments of restraint
Report to appropriate authorities any incidents necessitating use handled, secured, stored and maintained
of force etc. correctly

Inventory maintained

Appropriate authorHies informed of
incidents and reports prepared

Number of incidents involving use of force

Proportion of the number of incidents
involving use of force which also involved
instruments of restraint or weapons

Number of proven complaints from
inmates regarding inappropriate use of
force by staff
Comply with operational agreement

Compliance wHh operational agreement
Comply with policies and procedures concerning work (s. 2

CSPM, CSI Manual)

Staff aware of statements of duty and
Ensure staff are aware of statements of duty and responsibilities perform in accordance with them
and that they perform in accordance with them

Staff provided wHh appropriate support
Support and guide staff in their dealings wHh inmates

Anti-Corruption Plan implemented
Employment of inmates monitored
Review the placement of inmates in employment positions and
rotate if appropriate
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ACHIEVED
1.2.9
Appropriately place inmates in

Comply with relevant legislation

the lowest security classification * Comply with policies and procedures concerning Classification legislation
(s.2 CSPM, Classification Manual)

Assessment reports prepared appropriately
* Prepare assessment reports in a fair, accurate and equHable
Assessment reports/recommendations
manner collected
Collect assessment reports and recommendations from * Classification Committees are
relevant areas appropriately constituted and represented
Arrange for inmates to appear before an appropriately * Classification of inmates reviewed regularly
constituted and represented Reception Committee * Compliance with Goal 2.2.1 relating to

Conduct regular reviews of inmates (Program Review Case Management
Committee)
Implement Case Management (refer s.20 CSPM)
1.3 RECEPTION/INDUCTION
1.3.1
Receive inmates directed to
Provide humane reception and induction facilities which respect * Appropriate facilHies provided
correctional centre by inmates' dignity * Compliance with policies and procedures
appropriate authorities. * Comply with policies and procedures (refer s. 2. 10 & 20 CSPM, * Procedures implemented to ensure that the
Sentence Administration Manual) authorisation for inmates' reception is
Ensure all proper documentation is received with inmate correct
whether received from Police, Courts or other correctional * Number of inmates not accepted due to
centres lack of documentation (per annum)
* Ensure authorisation for inmates' reception is correct O.e. s. 27
Sample records of 5-1 0% of inmates
or Warrant of Commitment, correct security rating} received to the Centre, to check the
* Ensure information received from Courts or Police concerning authorisation is correct
an inmate is conveyed to appropriate persons

Information concerning inmates conveyed
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..JUNE 1995
GOALS
1.3.2
Induct all inmates received into
the correctional centre

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INMATE MANAGEMENT
ACHIEVED
Assess all inmates through the Screening and Induction

All inmates assessed through the
Program with emphasis on the identification of 'At Risk' inmates Screening and Induction Program
(refer Classification Manual)

All inmates appear before Reception
Arrange for inmates to appear before an appropriately Committee within 24 hours of reception
constituted and represented Reception Committee

Compliance with Goal 2.2.1 relating to
Implement Case Management (refer s,20 CSPM) Case Management
Issue to all inmates in writing in either English or community

Information relating to the Centre issued to
languages information on miltters relating to their rights and all inmates
obligations, the rules and consequences of rule violations, the

Inmate orientation program provided
correctional centre routine and, services available, and how the

Aboriginal Inmate Committees utilised
services may be accessed where appropriate
Provide comprehensive inmate orientation programs

Random selection of 5-10% of case files to
Utilise the assistance of the Aboriginal Inmate Committee in the ensure inmates have been appropriately
orientation of newly received Aboriginal inmates. inducted

Number of 'information packages' issued
compared to number of inmates received
into Centre (per annum)
Number of 'information packages' in
community languages issued (per annum)
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JUNE 1995
GOALS
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1.3.3
Provide all non-English speaking

background (NESB) and hearing
or sight impaired inmates with

suitable interpreting and
translating assistance.

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INMATE MANAGEMENT
ACHIEVED
Comply with pOlicies and procedures concerning NESB inmates

(refer s. 7. CSPM)

Information regarding interpretation and
Display in an area accessible to all inmates information written translation services displayed
in community languages regarding the services available for

Hands free speaker phones provided
interpretation and translation

Provide hands free speaker conference phones in areas where 20% of staff trained per annum
Reception/Classification and PRC meetings are held
Liaison with Special Needs Officer/Unit
Provide access to the available interpreting and translation established
services

Access to services provided
Provide staff training to enable staff to access the available - CLAS utilised - number of officers
services receiving allowance
Liaise wHh the Regional Special Needs Liaison Officer or - Suitably qualified linguists utilised
Special Needs UnH, Head Office, when appropriate - Number of NESB inmates who received
Maximise the use of the CLAS amongst bi-lingual staff interpreting and/or translating
Use only the services of suitably qualified linguists assistance (per annum)
- Number of sight or hearing impaired
inmates who received interpreting
and/or translating assistance (per
annum)
---
12
,

-.,'
"7
1
,---'
ACHIEVED
1.3.4
Receive, store and manage Comply with appropriate legislation

Compliance wnh policies, procedures and
property and money on behalf of
Comply with policies and procedures concerning inmate legislation
inmates property (refer s. 9 & 10 CSPM)

Inmates and staff aware of Private Property
Inform inmates of the provisions ofthe Private Property Policy Policy provisions - sample 5-10% of staff
Provide adequate and secure storage facilnies for property and and inmates to determine knowledge
valuables

Inmates property stored in a secure
Establish and implement procedures for the receipt, storage manner
and retrieval of inmate property from police, visitors and other

Procedures implemented for the receipt,
correctional centres storage and retrieval of inmate property
Establish and implement an accurate accounting and record Accounting and record system
system (Ongoing stocktake of property and valuables, annual implemented - records available
checks made by inmates of property)
Ongoing staff training provided - 20% of

Provide appropriate staff training in the handling of inmate staff trained per annum
property and money

Procedures implemented for receipting,

Establish and implement procedures for receipting, recording recording and accounting of monies
and accounting all monies received on behalf of inmates received
through visns or mail


Trolleys provided
Provide easily accessible trolleys for the transport of inmate

Number of lost property claims received
property, where appropriate from inmates per annum

Sample 5% of inmate cells to compare
contents with the relevant property cards

Random obselVation of inmates
wearing/carrying non-prescribed property
(eg. jewellery etc)
13
dUNE 1995
GOALS
1.4 INMATE EMPLOYMENT
1.4.1
Provide all sentenced inmates

with the obligation and

opportunity to work and all
unsentenced inmates with the
opportunity to work.

- ---
. ~ ~ - - ' - ~ ' - ~ - ~ )
~ ,
'---.,-,--, ----:i
,---..J
INMATE MANAGEMENT
ACHIEVED

Compliance with Operational Agreement
Provide adequate employment positions for all inmates,

Inmate employment profile developed and
including special needs inmates, protection, inmates with a maintained
disability (physical or intellectual) etc

Education courses linked to work
Develop and maintain an institutional inmate employment profile opportunities
covering Service Industries and CSI business units and, where

Records of inmate employment maintained
applicable, community projects and community employment

Case management file maintained
programs

Inmate Employment Programs developed
Link education courses to work opportunities, where possible and maintained in accordance with CSI
Maintain proper records of inmate employment Policy Manual and CSPM
Maintain a record on the case management file of inmate

Structured Day maintained - daily routine
participation and progress available
Develop and maintain inmate employment programs in

System of regular work assessment
accordance wHh philosophy, policy and practice provided within implemented
CSI Policy Manual and CSPM

% of inmates employed within the Centre
Maintain the concept of the Structured Day through a

% of inmates attending education
complementary operation of inmate employment, education and programs within the centre
professional development programs

% of inmates not employed within the
Develop a system of regular work assessment to ensure inmate centre
is aware of work standards and standards of behaviour which

% of inmates who have completed or are
includes a system of warnings and/or counselling for undertaking vocational educational
substandard work and/or unacceptable behaviour programs

Average number of actual hours worked by
inmates per week
14
_____ J_ __ _
"---.---'-'" ---,
,
,---'
ACHIEVED
1.4.2
Pay all inmates for work
Comply policies and procedures concerning Inmate Wages

undertaken and allow them to and Buy-ups (refer s. 8 CSI Manual and s. 4 CSPM)
All inmates paid on time - records available
use monies earned for approved
Pay all inmates involved in approved full time education

Inmates provided with access to monies
purchases. programs appropriately earned for approved purchases

Provide inmates access to monies earned for approved

Sample % of inmates to confirm payments
purchases are made and access to monies is provided
to the prescribed minimum allowance the buy-up of
inmates who refuse to work or fail to register for work or who are
dismissed (refer s. 4 CSPM)
- ---- --- -- -
15
.JUNE 1995
GOALS
1.5.2
Provide information relating to

the rules governing non-
admittance, searching and
control of visitors to inmates and
their visitors.
1.5.3
Make provision for inmates to

send and receive mail.

1.5.4
Make provision for inmates to

make telephone calls.

1.5.5
Facilitate inmate access to legal

advice.

_1_ - - " " " ~ " - - - - . - ~ ) , - ~ ~ > _J
-,
, ~
INMATE MANAGEMENT
ACHIEVED
Display and provide written information in English and

Written information displayed and provided
Community languages concerning visits for inmates and their
visitors in accordance with the relevant legislation and policies
and procedures (refer s.16 CSPM)
Comply with policies and procedures concerning mail (refer s.3
CSPM) legislation

Systems for the handling of mail which
Implement systems for the prompt receipt, collection, maintain privacy and security implemented
distribution and dispatch of inmate mail

Number of complaints received regarding
Maintain postal privacy and security the mail service (per annum)
Average time taken for the dispatch and
receipt of inmates' mail
Comply with policies and procedures concerning telephone

calls (refer s.3 CSPM) legislation

Sufficient number of telephones provided
Provide a sufficient number of telephones for inmate access Number of hours per day inmates may
Monitor inmate phone calls in accordance with legislation, policy access telephones
and procedures
Number of complaints received regarding
telephone calls (per annum)
Comply with policies and procedures (refer s. 5 & 10 CSPM)

Provide for legal visits (refer s.16 CSPM) Provision made for legal visits
Inform inmates of available services and methods of accessing

Inmates informed of available services and
services (including Legal Aid) methods of access - sample 5% of inmates
Facilitate access by NESS inmates to legal services to determine knowledge
Provide access to legal resource material (refer s. 8 CSPM)
Access to legal services by NESS inmates
Provide access to telephones facilitated

Access to legal resource material provided
Access to telephones provided
17

\
',"----
ACHIEVED
1.6 HEALTH FITNESS AND
RECREATION
1.6.1
Provide sufficient time out of

Compliance with operational agreement-
cells for inmates to access the

Comply with policies and procedures (s, 4 & 5 CSPM) nil breaches reported
various work, educational,

recreational, health and welfare Provide all inmates wHh a structured day based on individual legislation
programs. inmate case plan

Structured day for inmates implemented
Achieve a minimum of 12 hours time out of cells for inmates,

Number of hours out of cells achieved
where possible (Make seasonal adjustments)
1.6.2
Promote good health and Encourage staff to promote good health and fitness

Good health and fitness is promoted
fitness among inmates.
Provide all inmates with access to adequate recreational

Recreational programs provided - details
programs that reflect the needs and wishes of inmates as far as available
possible

Suitable facilities, equipment and
Provide suitable areas and equipment for recreational programs instructions for use provided - details
and instruction for the use of the equipment available
Provide adequate staff to supervise inmates participating in Adequate staff supervise inmates
recreational programs Health information available
Provide information about nutrition and general health/personal

HIV/AIDS CommHtee established - minutes
hygiene of meetings available
Provide information about HIV/AIDS and communicable
diseases (refer HIV/AIDS, Policies, Procedures and
Management Guidelines)
Establish an HIV/AIDS Committee
, HIV/AIDS CommHtee meets regularly
--
18

!
'1

"'-'.-.
-,

-,

..JUNE 1995 INMATE MANAGEMENT
ACHIEVED
1.6.3
Provide each inmate with access

Comply with policies and procedures concerning medical
to health care. treatment for inmates (refer s. 7 CSPM)
Access to medical treatment Oncluding

Facilitate inmate access to appropriate medical treatment private health personnel, dental, optical

Facilitate inmate access to treatment from private health etc) facilitated
personnel in accordance with departmental policy

Number of complaints received relating to

Facilitate inmate access to dental treatment, optical treatment inmate access to medical treatment
and other health-related services
Method for the exchange of information

Establish a method of exchange of relevant information between established
departmental staff and CHS staff

Access to first aid materials provided

Provide inmate access to appropriate first aid materials
Access to health care and counselling for

Provide access to appropriate health care and counselling for inmates identified with HIV/AIDS provided
inmates identified with HIV/AIDS
1.6.4
Provide women inmates with

Facilitate female inmate access to services such as:-
Female inmates provided with access to
health services specific to the gynaecologists, counsellors, pre and post-natal services, sexual appropriate health services
particular health needs of health clinics and sexual assault counselling(refer s. 6 & 7 Number of complaints received relating to
women. CSPM) inmate access to services (per annum)
1.6.5
Provide all inmates with

Comply with policies and procedures concerning inmate Compliance with policies, procedures and
adequate, appropriate and clothing issue and inmate private property (refer s. 9 & 10 legislation
climatically suitable clothing. CSPM)
Needs of female inmates addressed


All inmates working in Industries provided

Ensure the special needs and dignity of women (particularly with appropriate protective clothing
those of NESB) are addressed
19
.JUNE 1995
GOALS
1.6.6
Provide all inmates with a

separate bed and sufficient
clean bedding to suit the climatic

conditions.

1.6.7
Provide all inmates with the

items necessary 10 maintain an

acceptable level of personal
hygiene.

1.6.8
Ensure all inmates shower or

bathe sufficiently for their own
and others' general hygiene
requirements.
1.6.9
Ensure all inmates wash their

clothing
------------
___ . __
---
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---,

'""------j
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</-- ---.
. .J
.,
-......
INMATE MANAGEMENT
ACHIEVED
Provide each inmate with a separate bed and sufficient clean

Each inmate provided with separate bed
bedding and clean bedding

Comply with policies and procedures (refer s. 10 CSPM) legislation
Develop and implement local procedures for the laundering and

Procedures for laundering and
replacement of bedding replacement of bedding developed and
implemented
Comply with the relevant legislation

Compliance with policies,. procedures and
Comply with policies and procedures (refer s. 4,7,9, & 10 legislation
CSPM)

Identified personal hygiene items provided
Provide each inmate, at a minimum, a comb, toothbrush, (including sanitary padsitampons etc for
toothpaste, soap, towel, disposable razor, shampoo and toilet women)
paper, female inmates with sanitary pads and tampons. (Hair
Purchase of personal hygiene items
cutting, nail cutting equipment and sanitary disposal units may through buy-up process facilitated
be provided on a communal basis)
Cells are clean and hygienic
Provide female inmates with sanitary padsitampons/sanitary

Bleach/disinfectant provided
disposal units
Facilitate the purchase of personal hygiene items through the
buy-up process
Ensure inmates keep their cells clean and hygieniC
Provide bleach/disinfectant to enable inmates to regularly
disinfect their cells and common areas .
Provide adequate clean facilities and access to these facilities Clean facilities provided
for inmates to shower or bath
Inmates provided with access to the
facilities - manner, frequency and time of
access
Provide accessible laundry facilities and sufficient detergents elc
Laundry facilities etc provided - manner,
frequency and time of access to facilities
Number and nature of complaints received
relating 10 the laundering per annum
20
,
,
I
.JUNE 1995
GOALS
1.7 FOOD SERVICES
1.7.1
Provide each inmate, at the

usual meal-times, with well
presented, nutritional food

adequate for health and well-

being.

1.7.2
Manage food services effectively

, 1

-,

-'-.:---"./
,
'"------------>
INMATE MANAGEMENT
ACHIEVED
Prepare food in accordance with Health regulations and

Food prepared according to regulations
Departmental guidelines (refer s.7 CSPM) and guidelines
Comply with the food service program developed in Head Office Frequent check by a senior staff member
Provide menus for a variation of diet (not employed in food service area) of all
Provide special dietary food to inmates where necessary for food for quality and adequacy - Governors
medical reasons log maintained
Provide alternative diets where it is reasonable to provide such

Compliance with food service program
food at the request of an inmate due to religious beliefs,

Menus provide for a variation of diet
ethnicity, vegetarianism, or other special needs

Special dietary food provided, where
Make fresh drinking water available to every inmate when appropriate - number of inmates provided
needed with special dietary food
Maintain a daily record of meals prepared and served. Alternative diets provided, where
Do not use food as a disciplinary measure appropriate - number of inmates provided
with alternative diets

Fresh drinking water available - manner of
availability
Record maintained of meals prepared and
served
Number of proven complaints received
from inmates relating to food services
Calculate cost of food service per inmate per day
Cost of food calculated and meets the
Food to be ordered in accordance with inmate population and allocated funding level per inmate
ration scale
Food ordered in accordance wHh inmate
Provide summer and winter menu as required population and ration scale - record
The cost of food provisions are to meet the allocated funding available
level per inmate
Summer and winter menus provided -
Plan within budget for food services record available
Minimise cost through efficient purchasing and storing
Food services included in budget
procedures (Diet to reflect seasonal opportunities, utilise local

Appropriate attempts made to minimise
opportunities). costs
-- - --- --_ .. - -- --
21
..JUNE 1995
GOALS
1.7.3
Provide group dining for

inmates.
1.7.4
Store and prepare food in a

hygienic manner.

_-=1:
I

-----',./
"
,_J __-l

,

INMATE MANAGEMENT
ACHIEVED
Provide a facility to enable group dining where space, design

Facility to enable group dining provided
and/or classification permits
Comply with Departmental Catering Services Policy

Compliance with policy
Store and prepare food in accordance with Health regulations

Food stored and prepared in accordance
Provide appropriately trained staff to cook, prepare and serve with Health regulations
food
Frequent inspection by senior staff member
Train inmates to prepare food (not employed in food service area) to
Provide adequate catering equipment and utensils ensure food is stored and prepared
Ensure that all food Hems for consumption in the correctional hygienically
centre meet appropriate health standards

Ongoing staff and inmate training provided
Provide hygienic and temperature controlled food storage to all personnel employed to prepare food -
facilities record available
Clean and maintain kitchen and equipment

Adequate equipment and utensils provided
Hold and serve cold food at 4 degrees Celsius or less and hot
Hygienic and temperature controlled food
food at 60 degrees Celsius and record temperatures in a log storage facilities provided - record offood
book (Do not hold food for more than 40 minutes unless in temperatures maintained
special hot boxes)

Kitchen and equipment cleaned and
Provide toilet and wash basin facmties for food service personnel maintained
and inmates in the vicinity of the food preparation area Toiletlwash basin facilities provided
Provide suHable clothing and footwear for inmates engaged in

Suitable clothing/footwear provided
the food service area

Regular health check of relevant personnel
Conduct regular health checks of all personnel handling food (including inmates) conducted
Ensure that food prepared for protection inmates cannot be

Method to ensure food is not tampered with
tampered with established
----, " -----
22
,

_,1_-

dUNE 1995
GOALS ACTION PLAN
1.8 INMATE BUY-UPS
1.8.1
Provide an adequate inmate

Comply with policies and procedures concerning inmate buy-
purchase ups (refer s.4 CSPM)
service.

Establish and use a local procedure for inmate buy-ups

Inform inmates of the procedure for the buy-ups
Provide for the special needs of female inmates

Provide for cultural variations
Where appropriate, tender for the inmate canteen/activities
purchase service
1.9 INTERSTATE TRANSFER
OF INMATES
Receive and process
Comply wnh policy and procedures concerning Interstate
applications for interstate Transfers (s. 2 CSPM)
transfers

Forward application to the MLU, Head Office
Provide appropriate reports to the MLU in a timely manner
23

,
__ ,.....J
'-='""'
,

"

,---.J
INMATE MANAGEMENT
PERFORMANCE INDICATOR STANDARD
ACHIEVED

Local procedure for buy-ups established

Inmates informed of procedure for buy-ups

Provision made for cultural variations and
the special needs of female inmates

Canteen/activities purchase service sent to
tender
Sample 5-10% of inmates regarding
adequacy of services
Applications and appropriate reports
provided to the MLU in a timely manner
dUNE 1995
GOALS
1.10 INMATE TRANSFERSI
ESCORTS
1.10.1
Provide for the secure and safe

escort of inmates outside the
Correctional Centre.

j
,

'----"""-"

,--- -1-'. ,c "_
" '-_---.-J
\

" ",
-----------'
INMATE MANAGEMENT
ACHIEVED
Comply with policies and procedures concerning transfers and

escorts, including requirements for the escort of protection and legislation
strict protection inmates and special needs inmates (refer s. 5 &

Appropriate autholity for inmate's absence
6 CSPM and Classification Manual) in place - random selection of files
Ensure that the proper authority for an inmates absence from

Liaison established with appropriate
the Centre is in place authorities
Comply wHh relevant legislation Suitably equipped and trained staff
Liaise with appropriate authorities where necessary (courts, provided
police, medical)

Suitable vehicles provided
Provide suitably equipped (handcuffs, firearms, if appropriate)

Suitable transport for medical transfers
and trained staff provided
Provide suitably equipped and secure vehicles

Searches of vehicles and inmates
Provide suitable transport for medical transfers conducted
Conduct searches of vehicles and inmates for weapons and

Sufficient staff for escorts provided
escape tools etc All inmates accounted for at time of escorts
Provide sufficient staff for escorts

Transfer of information, records and
Account for all inmates at time of escort inmate property facilHated
Provide for the transfer of information to minimise potential for

Number of inmates transferred to other
escape or the awareness of the potential for self harm centres without accompanying records,
Facilitate the transfer of relevant information concerning special property and money
needs inmates
Procedures established for inmates to
Facilitate the transfer of all relevant records concerning the advise families oflransfer
inmate at time of escorlftransfer (including Case Management

Transfer/escort of disabled inmates
files, medical records and S.22 (1) orders) facilitated
Facilitate the transfer of inmate property at the time of

Staff training provided - minimum 20% of
escorlftransfer staff trained, type oflraining
Establish procedures for inmates to inform their families of their

Number of recorded attempted escapes
transfer to another correctional centre as soon as practicable whilst on escort outside the Centre
after being transferred to that Centre
Number of recorded escapes whilst on
Provide for the special needs of specific inmate groups such as escort outside the Centre
protective custody, segregation, pregnant women inmates etc
Number of assaults between inmates
during escort
--_ .. - ----
24
,
__L_
-::t " C' ,,---.....,
'.------.../
.

'.. . -' .
,,----.)
ACHIEVED
1.10.1 Cont/d ...

Facilitate the transfer/escort of disabled inmates
% of escorts conducted by correctional

Provide staff with training relevant to the specific inmate groups centre staff
with which they are dealing
1.11 INMATE DISCIPLINARY
PROCEEDINGS
1.11.1
Manage inmate disciplinary
Comply with policies and procedures concerning inmate
proceedings in a timely, fair and disciplinary proceedings, visiting justices, report writing etc. legislation
objective manner. (refer s. 8, 12, 13, 16 & 17 CSPM)
Random selection of the relevant papers

Charge inmate in accordance with legislation and procedures concerning the charging of a number of
and ensure correct documentation of the circumstances of inmates to ensure they were charged in
charge accordance with legislation and that the

Comply wnh relevant legislation documentation of the circumstances of the

Impose penalties on inmates in accordance with the provisions charge is correct and for consistency
of the Prisons Act and Regulations and ensure those penalties

Proceedings conducted within 48 hours of
are consistent incident

Facilnate the proceedings in a timely manner
Timely attendance of officersnnmates at
Record results of disciplinary proceedings on ORS proceedings
Utilise non-inmate interpreters at all stages of the process,

Non-inmate interpreters utilised
where appropriate and available Misconducts recorded and ORS updated

Record all misconduct reports Reasons for transferring an inmate on

Provide documented reasons and inform the inmate of those disciplinary grounds documented and
reasons should a decision be taken to transfer that inmate on inmate informed of reasons
disciplinary grounds


Provide appropriate staff training in inmate disciplinary 20% of staff trained per annum, type of
proceedings, report wrning etc training
Do not use segregation for disciplinary purposes

Number of disciplinary cases proven
compared to total number of cases heard
per annum

Number of disciplinary cases referred to
the Visning Justice per annum
Random selection of records of inmates on
segregation to ensure segregation is not
imposed for disciplinary proceedings
--
25
dUNE 1995
GOALS
1.12 SEGREGATION/PROTEC
TIONI DISCIPLINE
1.12.1
Promote an environment within

the correctional centre which
aims to reduce the number of

inmates in cellular confinement,
segregation and protection.

,,---,'

"'
- -.., j
".---------'
",

"

,
,-,_-.J-
INMATE MANAGEMENT
ACHIEVED
Utilise induction and screening process to reduce the number of

Induction and screening process utilised
inmates requesting protection

Implement Case Management (refer s.20 CSPM) Case Management
Facilitate the return of long term protective custody inmates to

Number of long term protective custody
normal disCipline to enable participation in programs such as inmates returned to normal discipline
Work Release facilitated (per annum)
Review segregated inmates at regular intervals to facilitate their Segregation of inmates reviewed in
return to normal discipline accordance with procedures
Manage disciplinary and grievance proceedings appropriately

Disciplinary and grievance proceedings
Implement policies and procedures concerning 'special managed appropriately
management program' for Inmates at Risk (refer Classification

Manual and s.14 CSPM) for 'Inmates at Risk'

Number of inmates in cellular confinement
and lor segregation andlor protection
compared to number of inmates within
Centre
- - - -
26

___ 1
~ - - , - ' ~ ',_.....J ..... ...' ~ , - ~ - - - - - . . . L . ~ J
JUNE 1995 INMATE MANAGEMENT
ACHIEVED
1.12.2
Manage inmates confined to

Comply with policies and procedures (refer s. 14 CSPM)

cells.

Comply with relevant legislation legislation
Establish procedures to facilitate inmate access to appropriate

Access to services by inmates confined to
medical/psychological and other services whilst confined to cells facilitated - random selection of
cells(refer s. 7 & 14 CSPM) inmates confined to cells to interview to
Ensure inmates are visited once per day by medical staff whilst determine adequacy of services
confined to cells
Running sheets and log books maintained
Provide adequate recreation for inmates confined to cells (at the Recreation for inmates confined to cells
minimum, 1 hour/day) provided - records maintained, number of

Facilitate notification offamily, where appropriate (eg. to cancel hours provided
a visit)
Inmate's family notified, where appropriate

Implement Case Management (refer s.20 CSPM)
Complete any necessary reports in a timely and correct manner Case Management

Reports completed in a timely and correct
manner

% of inmates sentenced to cellular
confinement

Random selection of files of inmates
confined to cells to ensure confinement is
appropriate and documentation correct
_ ..
27
.JUNE 1995
GOALS
1.12.4
Manage inmates in segregation.

I.
cc-----t'
"

,
___ ..L

INMATE MANAGEMENT
ACHIEVED
Comply with pOlicies and procedures (refer s.14 CSPM)
Facilitate inmate access to appropriate programs and other

Inmate access to programs and services
medical! psychological services whilst in segregation (refer s.14 provided - random selection of segregated
CSPM) inmates to interview to determine adequacy
Implement Case Management (refer s.20 CSPM) of services
Provide adequate recreation for inITiates in segregation
Compliance wHh Goal 2.2.1 relating to
Complete reports in a timely and correct manner Case Management
Complete appropriate orders in a timely and correct manner

Recreation provided for segregated
Inform inmates of their rights concerning appeal etc inmates - records maintained, number of
Facilitate notification of family, when inmate is segregated hours provided

Reports and orders completed in a timely
and correct manner

Inmates informed of rights concerning
appeal etc

Inmate's family notified, where appropriate
% of inmates sentenced to segregation
Random selection of files of segregated
inmates to ensure segregation is
appropriate and documentation correct

28
.JUNE 1995
GOALS
1.12.5
Manage inmates on protection.

..
L __
'I'" . I "
',,-,-..J

'
,.--'----LV _ _i
"--.'
1
--
INMATE MANAGEMENT
I
ACHIEVED

Comply with policy and procedures (refer s.14 CSPM)

Facilitate inmate access to appropriate programs and other Inmate access to programs and services
medicall psychological services whilst on protection (refer s. 14 provided - random selection of inmates on
CSPM)

Implement case management, with a view to returning the
inmate to normal discipline where appropriate (refer s.20
CSPM)
Provide adequate recreation for inmates on protection

Complete reports in a timely and correct manner
Complete orders in a timely and correct manner
Provide suitable employment for inmates on protection
N.S.W. DEPT. OF CORRECTIVE SERVICES
LIBRARY
29

protection to interview to determine
Case Management - number of inmates
I returned to normal discipline in previous 12
months
Recreation provided for protection inmates
- records maintained, number of hours
provided
Reports and appropriate orders completed
in a timely and correct manner
Suitable employment for protection
inmates provided
% of inmates on protection
L -.-- -- -,------

-I""'" -'I_I
L.-J ,_I.-.
..... ---------.;. '-._-----' -.....------..!
1

ACHIEVED
1.13 INMATE APPLICATIONS
1.13.1
Receive and deal with inmate

Establish a procedure for receiving, handling, addressing and

Procedure for dealing with inmate
complaints, applications, recording inmate complaints, applications, requests and complaints etc in place
requests and concerns in a concerns

Inmates advised of the procedures for
timely and appropriate manner
Inform the inmates of the procedures for lodging complaints, lodging complaints
applications, requests and concerns (refer s. 8 & 10 CSPM)
Application register maintained
Maintain a record of all lodgements of complaints, applications,
All relevant information filed appropriately -
requests and concerns and the action taken in relation to them random check of Application Register and
(Application Register) relevant files
Place all relevant information/ documentation concerning

Feedback provided to inmates - random
complaints, applications, requests and concerns on the relevant selection of filed applications to check
inmate file (refer s, 8 & 20 CSPM) inmate notation

Provide appropriate feedback to inmates

Random selection of inmates to interview
regarding the handling of complaints,
applications, requests and concerns
1.14 CONFIDENTIALITY OF
INFORMATION
1.14.1
Maintain security and
Comply with policies and procedures (refer s. 8, 18 & 20 CSPM)

confidentiality of all information

Comply with the relevant legislation legislation
relating to inmates and
Ensure safekeeping of all information with proper control of

Controls in place to ensure proper access
correctional centre access to the information to information relating to inmates and the
management.
Allow staff access to information required to perform their duties centre
Implement Departmental Media Policy (refer s.18 CSPM)

Appropriate levels of access to information
Comply with Code of Conduct given to staff

Implement Departmental Anti-Corruption Plan

Departmental media policy implemented
Do not employ inmates where they have access to

Compliance with Code of Conduct
sensitive/confidential information

Staff to complete a special security commitment form to

Security commitment forms completed by
determine level of computer access staff
- - - ------- - - - -
30
__ L
L, "
I
........... .

,,---" .... ,<-,,- --'-

..JUNE 1995 INMATE MANAGEMENT
!
ACHIEVED
,
-,
1.15 COMPUTERISED
RECORDS
1.15.1
Maintain the integrity of all

Comply with policies and procedures for the allocation and

computerised records systems. maintenance of confidentiality of computer passwords, data

Information entered into computer system
classification and integrity and inmate use of computers (refer is appropriate, accurate and verified
Information Technology Handbook)

Enter information into computer system appropriately and 20% of staff trained per annum
accurately and verify the information
,

Provide appropriate training to staff responsible for the
administration of systems, input of the information and those
requiring access to the system (formal and on-the-job training)
,

Allow only Authorised personnel access to the system (refer s.
15 CSPM) I
1.16 OFFENDERS REVIEW
I
BOARD I
1.16.1
I
Provide ORB meeting decisions
Establish a procedure for ensuring that ORB decisions faxed to Procedure established for the provision of
I
to inmates governors at correctional centres are given to inmates on the ORB meeting decisions to inmates -
same day random selection of inmate files to check
inmate notation
- - - - - - - - - ._---L - --- _ ... - - - -
31
L
L
_L

"I
\... '--L------' ___ -------...../ ____r_'
-,
...... ,_........-' '--------..-
ACHIEVED
1.16.2
Provide all reports and
Establish a procedure to ensure the provision of reports to the

Procedure for the provision of reports to
appropriate documents and Offenders Review Board by the prescribed date ORB established (including the provision of
information to the ORB by the

Monitor to ensure that after reports have been submitted to the further details relating to inmate behaviour
prescribed deadline. ORB, any further serious breaches of discipline committed by Staff aware of section 49 of the Sentencing
the inmate will result in details of that offence being immediately Act - sample 5% of staff to determine
brought to the attention of the ORB knowledge
Ensure all staff are aware of the provisions of section 49 of the
Section 49 of the Sentencing Act used
Sentencing Act and this is used where necessary appropriately
Number of complaints received from ORB
relating to the provision of reports by
Correctional Centres
1.16.3
Inform the inmate of the ORB's
Establish a procedure to ensure that the relevant papers are

Procedures for informing inmates of ORB's
intention to refuse parole served on inmates intention to refuse parole established -
Ensure that the relevant notice is:- random selection of inmate files to check
- read to the offender inmate notation
- explained to the offender
Appropriate documentation completed and
- handed to the offender, and faxed in a timely manner
- that the offender signs the "Inmate Acknowledgment"
form

Ensure that the offender completes the Form 3 by the due date
(as required by the Sentencing Act) and fax the form to the
appropriate location
- -------
32

L_"
J __
,. I '
'''' __ '----v

I
- __-------' ...........----J ,,-,=.--J
ACHIEVED
1.16.4
Inform the inmate ofthe ORB's

Establish a procedure to ensure that the relevant papers are Procedure for informing inmates of ORB's
intention to revoke parole served on inmates intention to revoke parole established -

Ensure that the relevant notice is: random selection of inmate files to check
-
read to the offender inmate notation
Appropriate documentation completed and
-
handed to the offender, and that the offender signs the faxed in a timely manner
"Inmate Acknowledgment" form
Ensure that the offender completes the Form 3 by the due date
(as required by the Sentencing Act) and fax the form to the
appropriate location
1.16.5
Inform the inmate of the ORB's
Establish a procedure to ensure that relevant papers are served
Procedure for informing inmates of ORB's
intention to revoke parole prior on inmates intention to revoke parole prior to release
to release Ensure that the relevant notice is:- established
- read to the offender and
1.16.6
Release inmates who have been

Establish a procedure for ensuring that when Parole Orders are

Procedure for the processing of Parole
granted parole received they are signed by inmates who have been granted Orders established - random selection of
parole prior to their release and that the contents have been inmate files to check inmate notation
explained
Inmates advised of reporting details of

Ensure that the relevant Parole Officer has explained the Parole Order prior to release from the
reporting details contained in the Parole Order before the Centre
offender is released from the Correctional Centre
1.16.7
Execute ORB revocation

Establish a procedure for executing ORB warrants

Procedure for executing ORB warrants
warrants
Enter the relevant details on the ORS immediately established

Details of ORB warrants entered onto the
ORS
33

__ _ .. _J .. __ .
----.- --
.. J..:
_.-
----,
':-'

j \.....-
I
I
ACHIEVED
1.5 INMATE
COMMUNICATIONS
VISITS/MAIUPHONE
1.5.1
Provide all inmates with access
Provide all inmates with access to visits of a period not less than

Compliance with policies. procedures
to visits. 30 minutes with family and others in accordance with relevant legislation
legislation and policies and procedures (refer s. 16 CSPM)

Maximum visit access provided for all
Provide inmates segregated from the general population with inmates (including those on segregation)
visiting opportunities similar in frequency and type to the general
Days on which visiting facilities are open
population of the particular correctional centre (refer s.14

Hours during which visiting facilities are
,
I
CSPM) open
Within 'structured day' principles provide maximum visit access

Number of visits per week per inmate
to maintain family and community ties permitted
Restrict visits only to the extent necessary dictated by security or

Staff aware of their responsibility for
resource considerations (not as punishment) provision of service sample 510% of staff
Advise staff of their responSibility to provide a high standard of to determine knowledge
service to inmates' visitors

High standard of services to inmates'

Make available information brochures concerning the centre visitors provided
and visits Information brochures available

Provide appropriate facilities which will enhance the quality of

Visiting facilities are conducive to inmate
inmate visits (freshly painted, plants, vending machines, visits
adequate toilets, etc)
Access to visits area for the disabled
Provide access to the visits area for the disabled provided

Establish a complaints mechanism and/or provide a suggestion

Complaints mechanism/suggestions box
box established
Allow inmates maximum contact with their children during the

Number of and type of complaints
visits (in the best interests of the children) within the limits regarding staff behaviour brought to the
imposed by the good order and security of the centre attention of the Governor and/or the

Provide appropriate staff training Commissioner by the public per annum

Visits involving children facilitated
appropriately

20% of staff trained per annum
------ -----------
16
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----,
.JUNE t995 INMATE MANAGEMENT
,
ACHIEVED
1.17 ADMINISTRATION
1.17.1
Maintain appropriate journals

Comply wfth policy and procedures (refer s. 8 & 15 CSPM)
and shift log books

As a minimum the journals and shift log books to be maintained Journals and shift log books maintained
include:-
-
Governors Journal
-
Deputy Governors Journal
-
Case Management Supervisors Journal
- Area Managers Journal
- OICAWatch
-
Gate log
- OIC B Watch
,
- OICCWatch
I
- Escort Diary
I
As a minimum the journals are to contain such information as:
,
-
number of inmates
I
- discharges and receptions
-
official visitors
- critical incidents
I
1.17.3
Provide the weekly state to
Establish a procedure to ensure the collection of data for the

Procedure for the preparation of the weekly
Research and Statistics Unit preparation of the weekly state state established
Fax the weekly state to Research and Statistics Unit, Head Weekly state faxed to Head Office on time
Office by close of business on the first working day of each
Number of complaints from Research and
week Statistics Unit regarding the provision ofthe
weekly state
- -- -- - - -- - ----- - -- --- -
34
I'
.JUNE 1995
GOALS
1.17.4
Administer all Warrants from

Court

1.18 DISCHARGE OF
INMATES
1.18.1
Formally discharge all inmates

at the completion of their
custodial sentence.

_1 _
I
, '
_J---,
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____ -.-J

,
" "---"-----'=)
INMATE MANAGEMENT
ACHIEVED
Comply with policies and procedures (refer Sentence

Administration Manual and s. 10 CSPM) legislation

Warrants executed in a timely manner and
Execute all warrants in a timely manner filed appropriately
Place all warrants on inmate's warrant file and take appropriate

Data entered on ORS and verified
action

Liaison with relevant bodies established
Enter all data on the ORS and verify the information
Liaise with Courts/Sentence Administration Unit in regards to
incorrect, doubtful or illegal warrants or orders of the court
Comply with policies and procedures for the discharge of
inmates (refer Chapter 11 - Sentence Administration Manual legislation
and s. 11 CSPM) Procedures in place to ensure authority for
Comply with legislation discharge and paper work is
Ensure proper authority for discharge correct/completed - sample 5% of files of
Ensure paper work is correct and completed inmates recently discharged to check
Ensure the return of departmental property procedures were followed
Provide inmates wHh their entitlements (private property, monies

Inmates provided enmlements,
- including social securHy entitlements etc) discharge certificate and cost of travel
Provide inmates with a discharge certificate

Case file/warrant file filed appropriately
Provide cost of travel to place of arrest

ORSupdated
Return completed case file to Central RepOSitory (except

Exit kits available
identified exemptions)
Return completed warrant file to Central Repository after 12
months (except identified exemptions)
UpdateORS
Make available exit kits to inmates
.
35
,
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... - ..-----.-'
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-", '---."
, ,
...,-..,.............. '-.---1
ACHIEVED
1.18.2
Establish a pre-release process
Process to include, at a minimum:-

Pre-release process established
for inmates not released to -
an exit interview by the case officer and welfare officer

Random selection of inmates due to be
community supervision -
a written discharge summary by the case officer released to check pre-release process
- written information in English and community languages
to assist the inmate on release (eg accommodation,
Government Services and Support Agencies)
- Job seeking skills
- Pre-Release plan for inmates released without
community supervision
- - ---
36
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..JUNE t995 INMATE DEVELOPMENT
ACHIEVED
2.1 ASSESSMENT OF
INMATES
2.1.1
Assess the health,

Assess all inmates through the Screening and Induction process

All inmates assessed and appropriate
psychological, welfare, and refer identified inmates to specialist treatment (ie. sex referrals made
education, drug and alcohol offenders, inmates with an intellectual disability)

All inmates medically assessed - records
needs of all inmates received

Ensure all inmates are medically assessed on reception available
into the correctional system.

Obtain documentation from Courts and other agencies to make
Appropriate documentation obtained
assessment possible Provision made for special needs inmates,

Provide for special needs inmates (refer s. 5, 10 and 20 CSPM) including sex offenders
Create a case management file for each inmate


Ensure all contact screening documentation is completed 20% of staff trained

Provide appropriate training for staff to identify inmates 'at risk'

Case management file created

Provtde specialist assessment of sex offenders to assess
Contact screening documentation
suitability of treatment completed - random selection of inmate

Identify and assess the needs of inmates returning from court records
who have received new or longer sentences

Inmates returning from court with new or
longer sentences identified and assessed

Number of inmates assessed compared to
the number of inmates received into the
Centre per annum
-- - - -
37
--'"-"'-- "--,---
__ . ____ .. _ .--.L.. ___._ ..
.._.----L _._. __ _
- __ __ . __
1._. _.1,,= __ __ .,J.
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,

.,
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'-- :?'''''''''; ....
..JUNE 1995 INMATE DEVELOPMENT
ACHIEVED
2,2 CASE MANAGEMENT
2,2,1
Implement case management Comply with procedures for case management (refer s. 20

Compliance with case management
for all inmates. CSPM Case Management Handbook) procedures
Develop an appropriate program for each inmate Program

Program developed for each inmate which
Pathway includes appropriate referrals
Assign a case officer for each inmate Random selection of inmates to check
Obtain adequate documentation for case management program
Regularly interview inmates and record relevant case notes

Case officer assigned to each inmate
(case officer)

Appropriate documentation for case

Maintain a case management file for each inmate management obtained
Initiate and document appropriate referrals

File maintained for each inmate and is
Provide secure storage for case management files securely stored - random selection of files
Make case management files accessible to relevant staff Files accessible by relevant staff
Maintain the confidentiality of inmate information
Confidentiality of information maintained
Regularly review inmate's progress (case management

Inmate's progress reviewed regularly -
supervisor and Program Manager) random selection of files to check
Provide appropriate staff training supervisors' and Program Managers'
Regularly review case management process within the Centre notation
(review of inmate files conducted by governor or delegate)
Ensure staff refer to information on case file when considering 20% of staff trained per annum
classification Case management process reviewed -
Identify 'at risk' inmates on case file and ORS random selection of case files to check
notation of officer conducting review
Case file referred to during classification
process
'At risk' inmates identified
- ---
38
________ ___ ,h_," ___ _
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(
' - - - - - - - " ~
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, , - ~ , " - - , - - ~ ~ . , - . - . , . . . - ' - - ~ " - - - - ' ~
-,
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~
.JUNE 1995 INMATE DEVELOPMENT
I
ACHIEVED
2.3 PROGRAMS-
EDUCATIONAL,
VOCATIONAL AND LIFE
SKILLS
2.3.1
Develop, implement and
Ensure custodial and IDS staff work together to provide overall
Custodial and IDS staff provide case
evaluate educational, vocational, case management for inmates management for inmates
and life skills programs for all
Facilitate access of inmates to programs (refer s. 5 CSPM) Authorised IDS staffing levels maintained -
inmates.
Maintain IDS staffing to authorised levels number of actual staff compared to

Provide appropriately qualified and/or trained and/or authorised number ,
experienced staff
Qualifiedltrained/experienced staff provided
,
Provide adequate and appropriate facilities and equipment Facilities and equipment provided
Facilitate access to inmates by IDS staff

IDS staff provided with access to inmates

Determine which programs would be most appropriate in terms Programs are suitable to corporate goals
,
of corporate goals and inmate needs and inmate needs - nature of programs

Utilise external programs where appropriate
External programs utilised, where
Develop and implement internal programs utilising competency appropriate - nature of programs and
based standards reason for utilisation
Provide adequate time for programs within the structured day

Internal programs utilising competency
Review all programs on an annual basis based standards developed - records

Programs to meet external authority standards where available
appropriate
Time for programs provided within the
All education and vocational courses provided to inmates should structured day - daily routine available
be accredited by the appropriate body
Programs reviewed on annual basis -
record available

Programs meet external authority standards
where appropriate
Educationlvocational courses accredited by
appropriate body

Number of inmates enrolled in educational,
vocational, or life skills programs compared
to the number of inmates at the Centre
--
39 ! '
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c_
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'--c_----.J '-.-.._._...-...J ~
ACHIEVED
2.3.1 Contld

Number of inmates who have satisfactorily
I
completed a course/program or part thereof
per annum
Sample 5% of inmates to interview
regarding provision and access to programs
2.3.2
Ensure that inmates who have Ensure that all requirements for external courses are met to
Inmates are formally awarded with
completed specific educational, enable inmates to receive appropriate qualifications appropriate qualifications for external and
vocational or life skills courses
Formally award this qualification to the inmate internal courses following completion of all
are given formal recognition by

For internal courses provide appropriate formal recognition in the requirements - records available
the Department or relevant form of a certificate/diploma etc which is formally awarded to the Number of inmates who have received the
external organisation. inmate appropriate qualification compared to the
number of inmates who have completed a
course within the Centre
2.3.3
Promote good health amongst

Utilise services and programs offered by the Department

Services and programs offered by
inmates
Utilise external agencies and programs where appropriate and Department utilised - records available
cost effective
External agencies/programs utilised where

Maintain record of inmate participation and progress in case appropriate and cost effective - nature and
management file where appropriate cost of programs

Case management file maintained
appropriately

Number of inmates who have completed a
health program compared to the number of
I
inmates at the Centre
- - - - - - - - - - - - - - - - - - - - - - - - - - -- - - - - -- -
40
.JUNE 1995
GOALS
2.3.4
Ensure each inmate is prepared
for hislher earliest possible
release by developing an
appropriate program for each

individual inmate

2.3.5
Encourage inmates to undertake
a range of educational and

vocational programs.

- ----------
, J ~ . ~ r
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~ '
- - ~
..........
-,
~
-,
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INMATE DEVELOPMENT
ACHIEVED
Comply with policies and procedures relevant to classification

and placement (Program Pathways) (Classification Manual, s,

Compliance with Goal 2,2.1
CSPM)

Case plans/programs developed for each
Comply with Goal 2.2.1 relating to case management inmate random selection of case files
Ensure that the case plan/program developed for each inmate is Inmates classified at lowest appropriate
appropriate to their needs level of security
Classify at lowest appropriate level of security consistent with an

Classification of inmates reviewed on a
approved program plan regular basis
Review classification on a regular basis to ensure that specific

Frequency of classification reviews
groups are not disadvantaged
Maintain IDS staffing to authorised levels

Authorised IDS staffing levels maintained ~
Inform inmates of available programs via induction information number of actual staff compared to
and case management process authorised number
Inmates are not to be disadvantaged financially or in any other

Inmates informed of available programs
way for attending programs written information available

Inmates are not disadvantaged for attending
programs
Inmates are paid While or programs in
accordance with Wages Policy

Inmates encouraged to undertake
programs through the case management
process
Number of inmates enrolled in educational
or vocational programs compared to the
number of inmates at the Centre
- - -
41
I
I
,
I
I
I
I
I
_J.l.. __ ...

I
J . __
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,
------'
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I
ACHIEVED
2.3.6
I
Provide educational and

Determine which programs would be most appropriate in terms

Programs are suitable to inmate needs
,
vocational counselling for of the corporate goals and inmate needs

inmates to ensure appropriate

Provide appropriate staff training 20% of staff trained per annum
I
program participation of

Review all inmates regularly to ensure appropriateness of
Inmates reviewed regularly - random
inmates. programs and placement (PRC) (refer Classification Manual) selection of files to check frequency of I

Assess all inmates at reception to determine their needs review

Inmates assessed at reception
I

Number of inmates counselled per annum
2.4 SALE OF CRAFTS
2.4.1
Facilitate the sale of personal

Comply with policies and procedures concerning the sale of craft
crafts produced by inmates. etc (refer s. 5 CSPM)
Sale location or transport of products to a

PrOVide sale location or transport of products to a sale location sale location provided

Maintain auditable records of sales and transfer of inmate profit Records of sales etc maintained
to relevant inmate account. Number of inmates involved in sale of
personal crafts
- -
42
[I
.JUNE 1995
GOALS
2.5 PSYCHOLOGICAL
SERVICES
2.5.1
Provide inmates with access to

adequate and appropriate
psychological services.

., __ .,_,,_ .---.1,_, ____ .
~ - - - - , - - - .
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____-=.J
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INMATE DEVELOPMENT
ACHIEVED
Ensure custodial and IDS staff work together to provide overall Custodial and IDS staff provide case
case management for inmates management for inmates - Psychological
Maintain staffing to authorised levels Services are an identified component of
Establish procedures for inmates to access the psychologist and inmates' program - random selection of files
for staff to refer inmates to the psychologist Authorised IDS staffing levels maintained -
Provide appropriate staff training both in orientation and ongoing number of actual staff compared to
professional development authorised number
Provide adequate facilities for confidential office space,
Procedures for inmate access to service in
assessment, therapeutic intervention, interviews and group work place
and storage of files
Utilise external agencies and programs where appropriate and psychological staff trained per annum
cost effective under the supervision of the Psychology Service

Appropriate facilmes provided
Consult with the senior supervising Psychologist to ensure an External agencies and programs utilised
adequately ethical service where appropriate - cost of such programs
Review services annually to determine continuing relevance of Liaison with senior supervising Psychologist
programs and services provided and service delivery mode established
Maintain appropriate record of inmate participation and progress

Psychological services reviewed annually -
in each inmate's case management file record available
Provide inmate trauma counselling for incidents of assault,

Case management file maintained -
sexual assault etc random selection of files
Provide support for staff counselling services offered by

Trauma counselling for inmates provided -
Psychologist, as required number of inmates trauma counselled per
FacilHate multi-disciplinary approach to mental health services annum
with CHS and Psychology service
Support for staff counselling services
Employ appropriately trained and experienced staff to suit the provided
Centre (eg. staff with expertise and experience in sexual assault,

Multi-disciplinary approach to mental health
incest, trauma counselling) services facilitated - participation in case
Maintain statistics of inmates accessing psychological services team meetings - record available
- -- - -
43
I
i
I
I
I
I
-- --- ------_., ----,,---,'---
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L
J _ ~ I - J
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,
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..JUNE 1995 INMATE DEVELOPMENT
I
ACHIEVED ,
2.5.1 Contld
Appropriately trained and experienced staff
employed

Statistics maintained and available

Random selection of small number of
inmates to interview regarding adequacy of
service
- - - - - - ------------
44
II
'I '
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C I , I' I'
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-p ,'--., - 'l I -i
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..JUNE t995 INMATE DEVELOPMENT
ACHIEVED
2.6 DRUG AND ALCOHOL
SERVICES
2.6.1
Provide inmates with access to


adequate and appropriate drug case management for inmates management for inmates - Drug and
and alcohol services.

Develop a comprehensive Drug and Alcohol Strategy Alcohol Services are an identified

Maintain staffing to authorised levels component of inmates' program - random
Establish procedures for inmates to access the Drug and Alcohol selection of files
service and for staff to refer inmates to the service

Strategic Plan developed, endorsed and

Provide appropliate staff training implemented

Provide adequate facilities for interviews and group work etc

Authorised IDS staffing levels maintained -

Utilise external agencies and programs where appropriate and number of actual staff compared to
cost effective authorised number

Review services annually to determine continuing relevance of

Procedures for inmates access to service in
programs and services provided and service delivery mode place

Maintain appropliate record of inmate participation and progress

in each inmate's case management file and drug and alcohol file Drug and Alcohol staff trained

Implement the Structured Day ensuring sufficient time for Drug
Facilities provided
and Alcohol group work

External agencies and programs utilised

Maintain statistics on inmates accessing drug and alcohol where appropriate - cost of such programs
programs

Drug and Alcohol Services reviewed
annually - record available
Appropriate files maintained - random
selection of files

Structured Day implemented - centre
routine available, Drug and Alcohol groups
conducted


Sample 5% of inmates to interview
regarding adequacy of service
-- ---
45
dUNE 1995
GOALS
2.1 WELFARE PROGRAMS
2.1.1
Provide inmates and their

families with access to an
appropriate range of welfare
programs.

'"--_. ~ J
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'------'
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~
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INMATE DEVELOPMENT
ACHIEVED

case management for inmates management for inmates - welfare services
Comply with policies and procedures (refer Welfare Officers are an identified component of inmates'
Policy and Procedures Manual and s.7 and 20 CSPM) program - random selection of files
Maintain staffing to authorised levels Compliance with policies and procedures
Establish procedures for inmates to access welfare programs Procedures for inmate access to service in
and for staff to refer inmates to the Welfare Officer place
Provide appropriate staff training Ongoing staff training provided - 50% of
Integrate welfare needs into the case management process welfare staff trained
Provide adequate facilmes for interviews and group work etc Inmate welfare needs integrated into case
Utilise external agencies and programs where appropriate and management process
cost effective

Facilities provided
Review services annually to determine continuing relevance of

External agencies and programs utilised
programs and services provided and service delivery mode where appropriate - cost of such programs
Consult with the senior supervising welfare officer to ensure a Welfare services reviewed annually - record
consistent standard of welfare service available
Maintain appropriate record of inmate partiCipation and progress Liaison with senior supervising welfare
in each inmate's case management file officer established
Implement Corrections Family Network inHiative
Case management file maintained -
Maintain statistics on inmates accessing welfare programs random selection of files
Corrections Family Network inmative
implemented

Random selection of small number of
inmates to interview regarding adequacy of
service
46
I
I
I
I
i
J ~ L
~ - - , - " - - - - '
ACHIEVED
2.8 SPECIAL NEEDS
INMATES
2.8.1
Address the special needs of

Ensure staffing profile is appropriate for the provision of special

Staffing profile appropriate for the provision
identified groups: young adult needs selVices of special needs services
offenders, Aboriginal inmates,


NESS inmates, inmates with a case management for inmates management for inmates
disability inmates, hearing

Provide appropriate primary, developmental and management

Appropriate staff training provided -
impaired inmates, transgender training courses for all staff minimum 20% of staff trained
inmates, remand inmates, at risk

Develop, implement and evaluate appropriate programs for

Appropriate programs developed,
inmates, sex offenders etc. inmates with special needs implemented and evaluated
Young Adults Young Adults

Implement core program components outlined in the 'Managing

Core program components of Manual
Young Adults in NSW Correctional Centres' Manual implemented

Liaise with the State Co-ordinator, Young Adults Program, or the

Liaison wilh appropriate officers established
Regional Officer with responsibility for young adults when

necessary

Inmates who meet the young adult criteria

Comply wHh policies and procedures concerning the identified
classification and placement of young adults (refer s.2 CSPM)

Inmates assessed to identify their needs -

Identify inmates who meet the young adult crHeria sample 5% of case files
Assess the inmates to identify their needs

Number of young adults who have
completed or part completed the Young
Adults Program

Sample 5-10% of young adult inmates
regarding adequacy of services
Aboriginal Inmates Aboriginal Inmates

Comply with policies and procedures for the management of

Aboriginal inmates (refer s. 2 and 10 CSPM)

Liaison with Aboriginal Resource UnH
Establish liaison with the Aboriginal Resource Unit established
Comply with recommendations of the Royal Commission into
Compliance wHh recommendations of the
Aboriginal Deaths in Custody Royal Commission into Aboriginal Deaths in
Provide adequate "family-sized" cells to allow small groups of Custody
47
'!
..JUNE 1995
GOALS
2.8.1 Contld """

" __ __ " ______ __
l

1

-,

,

----1
",

INMATE DEVELOPMENT
ACHIEVED
Develop, implement and evaluate appropriate educational and
cUltural programs for Aboriginal inmates implemented and evaluated
Acknowledge Aboriginal kinship ties

Aboriginal kinship ties acknowledged
Establish an Aboriginal Inmate Committee

Aboriginal Inmate Committee established

Number of Aboriginal inmates participating
in programs compared to the number of
Aboriginal inmates at the Centre

Sample 30% of Aboriginal inmates to
interview regarding adequacy of services
Sex Offenders Sex Offenders
Identify all sex offenders

Sex offenders identified
Arrange specialist assessment of suHability for treatment and risk

Special assessment of sex offenders made
Maintain register of assessments and liaise wHh Co-ordinator, Number of sex offenders who received
Sex Offenders Program special assessment compared wHh number
Determine most appropriate form of intervention and time for of identified sex offenders at the Centre
commencing intervention in liaison with Co-ordinator, Sex

Register of assessments maintained
Offenders Program Liaison with co-ordinator, Sex Offenders
Provide appropriate staff training Program established
Provide appropriate treatment for sex offenders in order to
Appropriate form of intervention and time of
ensure protection of communHy intervention determined - record maintained
Establish liaison between Corrective Services and child Appropriate treatment for sex offenders
protection agencies, victim support groups provided
Ensure appropriate staff from all sections are aware of pertinent Ongoing staff training provided - minimum
measures to protect victims 20% of staff trained
Liaison with relevant agencies/groups
established
Staff aware of measures to protect victims
sample 5-10% of staff regarding their
knowledge of the measures

Sample 5-10% of inmates identified as sex
offenders regarding adequacy of services
48
dUNE 1995
GOALS
2.8.1 Contld

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INMATE DEVELOPMENT
ACHIEVED
NESB Inmates NESB Inmates
Comply with policies and procedures concerning the Compliance with policies and procedures
management of NESB inmates (refer s. 5, 7 and 10 CSPM)

Hands free speaker phones provided
Provide adequate hands free speaker phones in appropriate

Staff encouraged to achieve CLAS status -
areas of the various centres number of CLAS staff
Encourage multilingual staff to achieve CLAS status and utilise

CLAS staff utilised - records available
their services - maintain a record
Inmate interpreters utilised appropriately
Utilise inmate interpreters only as a matter of last resort, such as Appropriate programs developed,
when CLAS staff and official interpreter services unavailable implemented and evaluated
Develop, implement and evaluate appropriate language,
Access to relevant community language
educational and cultural programs for NESS inmates newspapers provided
Provide access to relevant community language newspapers

Relevant signs and brochures translated
Translate signs and brochures into relevant community appropriately and available
languages

Inmates with an Intellectual Disability Inmates with an Intellectual Disability
Identify and arrange for assessment of all inmates suspected of
Inmates wilh an intellectual disability
having an intellectual disability identified
Liaise with Co-ordinator, Intellectual Disability Programs

Number of inmates identified as having an
Assess inmates with an intellectual disability for identification of intellectual disability compared to number of
needs and development of program inmates at the Centre
Develop implement and evaluate programs for appropriate
Liaison with co-ordinator, Intellectual
management and development of inmates and progress towards Disability Program established
supported release

Inmates wtth intellectual disability assessed
Implement programs to enhance inmate's ability to function in - random check of case files
and adapt to normal community life
Provide appropriate work and training opportuntties for inmates implemented and evaluated
with an intellectual disability

Work and training opportunities provided
Provide training for staff in the management of inmates wtth an Ongoing staff training provided - 20% of
intellectual disability staff trained
Establish liaison with appropriate Departments and Agencies to

Liaison with appropriate Departments and
arrange post release support Agencies established

Number of inmates with an intellectual
disability participating in work or training
----
49
.JUNE 1995
GOALS
2.8.1 Contld *
*
*
*
*
*

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INMATE DEVELOPMENT
ACHIEVED
Inmates with Disabilities * Inmates with Disabilities
Comply with policies and procedures concerning the * Compliance with policies and procedures
management of inmates with disabilities (refer s. 2 and 5 CSPM) * Inmates with disabilities identified and
Identify and assess inmates with disabilities assessed random check of case files
Ensure staff are aware of the nature of the disability and are * Number of inmates with disabilities identified
sensitive to disability issues and assessed compared to number of
Identify strategies to address any disadvantage the inmate may inmates at the Centre
suffer by utilising the case management process * Staff aware of the disability issues sample
Provide appropriate physical modifications where necessary, eg 5-10% of staff regarding their knowledge of
access ramps, safety rails etc disability issues
Provide appropriate educational, leisure and vocational * Strategies identified to address any
programs and work opportunities for inmates with disabilities disadvantages to the inmate record
Provide training on disability issues for Program Managers and maintained
other relevant staff

Physical modifications made
Provide teletext equipped television receivers for profoundly deaf * Programs and work opportunities provided
inmates * Ongoing staff training provided - 20% of
staff trained

Teletext equipped television receivers for
profoundly deaf inmates provided
* Sample 5-10% of inmates regarding
----
50
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ACHIEVED
2.8.1 Contld Remand Inmates Remand Inmates

Comply with pOlicies and procedures (refer s. 10 and 20 CSPM)

Provide adequate access to legal representatives, telephones,
Access to legal representatives, telephones
personal clothing for Court appearances, visits etc etc provided
Facilitate meeting of bail conditions where granted Meeting of bail conditions facilitated

Provide work opportunities for inmates Work opportunities provided - records

Maximise use of bail video link, where possible available

Number of inmates on remand involved in
work compared to number of inmates on
remand at Centre
Sample 5-10% of inmates to interview
regarding adequacy of services
Bail video link utilised - number of times per
annum
At risk inmates (deliberate self harm) At risk inmates (deliberate self harm)
Comply with pOlicies and procedures (refer s, 13 CSPM)
Provide appropriate programs to meet the special needs of Appropriate programs provided - random
inmates in negotilltion with Psychological Service and CHS check of case files
Facilitate a team approach to management of 'at risk' inmates Number of at risk inmates participating in a

Facilitate access to welfare services for inmate and family program compared to number of at risk
inmates at Centre
Liaison with Psychological Services and
CHS established
Team approach to management of 'at risk'
inmates facilitated - group meetings
Access to welfare services by inmates and
their families facilitated
-- --
51
dUNE 1995
GOALS
2.9 FEMALE INMATES
2.9.1
Address the needs of female

inmates

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ACHIEVED
Comply with policies and procedures for the management of

female inmates (CSPM )

Programs developed, implemented and
Develop, implement and evaluate programs for female inmates evaluated
case management and services for inmates management and services for inmates
Establish liaison with Co-ordinator Women's Services Liaison with Co-ordinator Women's
Provide appropriate primary, developmental and management Services Unit established
training for all staff

Provide access to appropriate medical services staff trained
Ensure of access to all programs
All staff working at correctional centres for
Facilitate maintenance of bonding and relationships with female inmates have completed the
children 'Working With Female Inmates' Course
Properly manage pregnant inmates (pre and post)

Access to appropriate medical services
the processing of applications by inmates to be provided - records maintained
permitted leave of absence to care for their child or children in

Inmates have equal access to programs
accordance s.29(2)(c) of the Prisons Act 1952

Relationships with inmates and children
fostered

Pregnant inmates managed appropriately

Applications for leave of absence (s.29 (2)
(c), Prisons Act 1952) processed

Sample 5-10% of female inmates to
interview regarding adequacy of services
52
.... ..- ... - .. -...
..JUNE 1995
GOALS
2.10 LIBRARY SERVICES
2.10.1
Provide an adequate library

service for all inmates.

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INMATE DEVELOPMENT
ACHIEVED
In conjunction with a qualified librarian develop and maintain a

Library service developed and maintained
library service
Adequate and accessible facilRies provided
Provide adequate and accessible facilities for library (consider
Library stocked with appropriate selection
disabled inmates) of material (as outlined)
Stock library with an appropriate selection of:

Access to library by protection inmates
- adequate recreational, instructional and technical books, facilitated
journals and library materials;

Study stations provided - number of
- reference books and computer law service resources to stations
assist in legal defence and IRigation; and
Number of hours per day library services
- books to meet the needs of non-English speaking are accessible to inmates during out of cell
background inmates hours when not required to work
- books and audio tapes for the sight impaired Average number of inmates using library
- video tapes for the hearing impaired services per day
- self-help material to support programs in centre and a

Expenditure on library program per year
range of other common issues (sleep, stress, coping) divided by the number of inmates at Centre
Provide protection inmates wRh equal access to the library during year ( = $ per inmate)
facility
Provide study stationsffacilities wRhin the library, where possible
53
dUNE 1995
GOALS
2.11 NEWSPAPERSI
MAGAZINES
2.11.1
Facilitate inmate purchase of a
reasonable selection of
newspapers and magazines.

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ACHIEVED
Comply with relevant policies and procedures concerning Buy-

ups and Inmate Property (refer s. 4 & 9 CSPM)

Inmates provided with access to a
Provide inmate access to purchases of a reasonable selection reasonable selection of newspapers,
of newspapers and magazines magazines and approved publications
Provide inmate access to purchase approved pUblications Purchases received in good order and on
including a range of multi-lingual publications time
Purchases to be received in good order and on time

Inmate funds accessed appropriately
Access inmate funds appropriately

Supplier paid promptly from inmate
Pay supplier promptly from inmate accounts accounts

adequacy of newspaper/magazine service

Random selection of accounts to check
timeliness and accuracy of payment to
supplier
54
~
I
dUNE 1995
GOALS
2.12 RELIGION
2.12.1
Allow inmates to practise their

religious or spiritual beliefs,

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INMATE DEVELOPMENT
ACHIEVED
Provide reasonable opportunity within the structured day (in

Opportunity within structured day provided
accordance wHh religious observance) for inmates to practice for inmates to practice religious/spiritual
their religious or spimual beliefs as individuals or groups beliefs - centre routine available
Provide facilities accessible by all inmates which may be used Facilities accessible to all inmates provided
for religious ceremonies or meetings etc

All inmates provided with access to visits
Provide all inmates, including those on segregation or from religious/spiritual representatives -
protection. with unimpeded access to regular visits from number of complaints received by the
approved religious and spiritual representatives Governor from religious/spiritual
Provide inmates with access to approved religious publications representatives regarding access to
and objects of religious devotion. in accordance with the Private inmates
Property Policy (refer s. 9 CSPM)

Inmates provided with access to approved
Meet religious dietary needs of inmates religious publications/objects of religious
Provide information to staff relating to religious and/or spiritual devotion in accordance wHh Private
beliefs Property Policy
Establish and maintain chapels in all correctional centres

The religious dietary needs of inmates are
Training on the role of the Chaplaincy to be provided to relevant met - record available
staff

Information relating to religious/spiritual
beliefs provided to staff - information
available

Sample 5-10% of inmates to confirm that
they are able to practice their religious or
spiritual beliefs including access to religious
publications and items of religious devotion

Ongoing staff training provided to relevant
staff - record available
- --- --- -- ----
55
I
,
I
.JUNE 1995
GOALS
2.13 PRE RELEASE LEAVE
PROGRAMS
2.13.1
Facilitate inmates access to pre-
release leave programs
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INMATE DEVELOPMENT
ACHIEVED

Comply with policies and procedures concerning pre-release

leave programs (refer s. 19 CSPM and Classification Manual)
Inmates provided with information relating
Provide inmates with information about available pre-release to pre-release leave programs - written
leave programs and eligibility criteria etc information available
Review inmates' eligibility for pre-release leave programs etc

Sample 5% of C1 and C2 inmates to
Administer pre-release leave programs equitably determine knowledge of pre-release
Network with community agencies when appropriate programs, if appropriate

Notify relevant child protection agencies (Department of

Eligibility of inmates for pre-release leave
Community Services) in advance of consideration of temporary programs reviewed - random check of
leave of sex offenders and ensure their concerns are taken into inmates' files
account in recommendations of child sex offenders

Pre-release leave programs administered
Notify Department of Community Services of conditions and appropriately
dates oftemporary leave for sex offenders Liaison established with community

Ensure sponsors are briefed adequately on sex offenders risk agencies
management strategies and conditions of leave

Relevant agencies and sponsors notified
where appropriate - record available
- - - - - - - --------- .. _--- --- - - -
56
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.JUNE 1995
GOALS
3.1 PROFESSIONAL
RESOURCES
3.1.1
Maintain an up to date and

complete set of relevant
legislation, plans and
operational manuals, etc.

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DEPARTMENT & STAFF
ACHIEVED
Set to include:-
Up to date and complete set of legislation,
Corporate Plan, Strategic Plan, Anti-Corruption Plan, Code Of plans and manuals etc maintained and
Conduct, Regional Business Plan, Operational Agreement, stored securely in an area accessible to all
Correctional Centre Business Plan, current organisation charts, staff at all times
Procedure Manuals from all branches of the Department, all

Procedure in place to inform all staff of
Legislation administered by the Department or impacting upon new or amended policies and procedures
the Department (refer page iv), Standing Orders,
Sample 5-10% of officers regarding their
Commissioners and Assistant Commissioners Directions, knowledge of location and scope of
Corrective Services Bulletins and Public Services Notices records
Store set in a secure area which is accessible to all staff at all
times
Maintain and update manuals and legislation as required
Inform staff of the procedures to access this information
Inform staff of the introduction andfor changes to policies and
procedures Oncluding Commissioners and Assistant
Commissioners Directions)
- - ---
57
dUNE 1995
GOALS
3.2 POSITIVE WORK
ENVIRONMENT
3.2.1
Establish and maintain a

supporlive and equitable

working environment for staff.

3.2.2
Promote and maintain a visible

and receptive senior

management presence in the
daily operation of the
correctional centre.

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DEPARTMENT & STAFF
ACHIEVED
Comply with relevant legislation Compliance with legislation, policies and
Establish a structured day for staff procedures
Comply wHh pOlicies and procedures concerning EEO, anti Structured day established centre routine
discrimination, anti harassment etc. available
Establish a local EEO plan with liaison with the EEO
EEO plan in place
ordinator, Head Office which addresses at a minimum,
Procedure in place to identify and address
selection, promotion, working conditions including rostering staff needs/concerns
Establish open lines of communication with all staff and ensure

Effective lines of communication
access to information established
Respond to the identified needs of staff Spokeswoman Program promoted
Actively discourage harassment and discrimination in the

Number and nature of staff grievances
workplace. brought to the attention of the
Promote the Spokeswoman's Program Commissioner, Regional Commander,
Governor or staff officer (per annum)
Comply with Operational Agreement Compliance with Operational Agreement
Regularly interact with correctional centre staff (Senior nil reported breaches
Management)

Meetings with correctional centre staff
Encourage staff access to senior management conducted minutes available if
VisH all areas of the correctional centre at least once a day appropriate
(Governor or designated senior officer) Effective lines of communication
established

Senior management accessible to all staff
sample 10% of staff to determine
accessibilHy

All areas of centre visited daily by senior
management record available
Sample 0% of staff and inmates to
determine level of staff and inmate morale
- - _ .. - -- -- - - --------- -------------------- - ---------------
58
..-
dUNE 1995
GOALS
3.3 PLANNING & POLICY
DEVELOPMENT
3.3.1
Encourage management and
staff to contribute to the
development of policies,

procedures, programs, business
plan and budgets

3.4 STAFF MEETINGS
3.4.1
Hold regular staff meetings.

3.5 ORGANISATION
CHARTS
3.5.1
Make available and accessible

to staff current organisation
charts.

c ___ [
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DEPARTMENT & STAFF
ACHIEVED
Establish a procedure whereby staff may register/suggest
Procedure established for staff to
changes to current policies/ procedures! programs contribute to planning/policy development
Establish a procedure to facilitate discussion of such which includes an avenue for discussion
suggestions and a mechanism for change to the policiest
Minutes of Senior Executive meetings
procedures! programs distributed
Distribute the minutes of the senior executive meetings to all
Sample 5-10% of staff to determine staff
staff via the functional managers satisfaction wRh process
Meetings to be conducted include:
Meetings conducted on a regular basis -
-
Daily Synopsis minutes available
-
Senior Executive Meeting

Minutes distributed appropriately
- Correctional Centre Management Meeting
Matters raised in meetings addressed -
- Staff Meetings review minutes of several meetings to
-
Functional Unit Meetings check follow-up
Area Meetings

Staff provided with feedback - sample 5-
-
-
o H & S Meetings 10% of staff to determine staff satisfaction
Meetings to be conducted in accordance with normal meeting with process
procedure (copies of all minutes to Governor)
Address all matters raised and provide feedback to all staff
Charts to be made available:-

Charts available and accessible to all staff
-
Department of Corrective Services Organisation Chart

Sample 5-10% of staff regarding their
- Regional Organisation Chart knowledge of location of charts
- Correctional Centre Organisation Chart
- CSI Accountability Structure (refer CSI)
_. __ ._---
59
,
,
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I
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.JUNE 1995
GOALS
3.6 POSITIONS AND DUTIES
3.6.1
Regularly review all positions

and the duties, responsibilities

and qualifications of positions in
terms of the objectives of the

correctional centre.
3.7 STAFF SKILLS AND
QUALIFICATIONS
3.7.1
Regularly review the skills and

qualifications of staff to ensure

the needs ofthe centre are met.

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ACHIEVED
Conduct the review on an annual basis with staff input Annual review conducted, which includes
Maintain liaison with Personnel Services in Region and Head job evaluation - record available
Office, and the CSA, where required
Liaison maintained with Personnel Services
Include job evaluation as part of the review in accordance with and eSA
the Departmenfs Job Evaluation Policy
Number of positions reviewed compared to
number of positions at the Centre
Establish a skills audit program
Skills audit program in place
The review should be ongoing and the responsibility of the staff

Designated officer with responsibility for the
officer or designated officer program provided with appropriate training
Facilitate appropriate training for staff officer or designated
Liaison maintained with Personnel Services
officer and eSA
Maintain liaison with CSA, Personnel Services in Region and
Where necessary, staff have completed
Head Office, where required the 'Working with Female Inmates' Course
All staff (custodial and civilian) working at correctional centres

Number of staff assessed by skills audit
for female inmates are required to complete the 'Working with Number of staff identified for development
Female Inmates' course. opportunity from skills audit
- ------ --- ---- - -----------------
60
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..JUNE 1995 DEPAR I MENT & STAFF
ACHIEVED
3.8 STAFF ESTABLISHMENT
3.8.1
Maintain staff establishment in Establish and maintain an equitable and satisfying work
Compliance with Goal 3,2.1 relating to
accordance with the environment for staff positive work environment
Correctional Centre Operational
Monitor staff establishment
Compliance with Operational Agreement -
Agreement.
Establish a staff retention plan that minimises staff turnover nil reported breaches

Fill all staff vacancies as soon as possible

Staff establishment monitored '
Staff retention plan in place
Number of staff transferring or resigning
and reasons per annum

TIme taken to fill vacancies and reasons
over previous 12 months ~ ,

Number of vacancies not filled and reasons
over previous 12 months
3.9 STAFF INDUCTION
3.9.1
Provide appropriate induction for
Establish a staff induction program relative to the Centre in
Staff induction program established and
all staff - custodial and non- accordance with policy which includes, at a minimum, follow up monitored
custodial. in 3 months Number of staff inducted compared to

Monitor the staff induction program number of staff recruited (per annum)
Provide all new employees with a comprehensive information kit

Information kits provided - number of kits
which includes an organisation chart, statement of duties/post issued per annum
duties/staff amenities information, information about the Centre
and any relevant information concerning the Department
- - - --- ------
61
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dUNE 1995 DEPARTMENT & STAFF
ACHIEVED
3.10 STAFF TRAINING
3.10.1
Provide all staff with appropriate
Establish a staff training and development plan for the Centre Staff training and development plan for the
and Departmentally approved (refer s. 15 CSPM) centre and for each officer established -
training at regular intervals

Establish a staff training and development plan for each officer records available

Develop a program where staff participate in structured training

Program established which provides for
and personal development staff to visit other centres and to participate
Develop a program to provide staff the opportunity to visit other in structured training and personal
correctional centres in order to facilitate the interchange of ideas development. (May be included in plan for
centre) ,
(following implementation of the Departmental Policy) Number of staff who completed a
Departmentally sponsored course per
I
annum
I
% of annual budget incurred for training
I
and development I
3.11 STAFF PERFORMANCE
I
I
3.11.1
I
Review the performance of all Implement the Departmental performance appraisal scheme Performance Appraisal Scheme
officers on probation every three Appraisals are to be prepared by immediate supervisors, and implemented
(3) months. discussed with the officers concerned and signed Liaison with Personnel Services maintained
Maintain liaison wKh Personnel Services in Region

Number of officers reviewed compared to
the number of officers on probation per
(following implementation of the Departmental Policy) annum
3.11.2
Regularly review the
Establish an annual performance appraisal scheme

Performance Appraisal Scheme
performance of all officers other
Appraisals to be discussed wHh officers concerned and signed established and implemented
than those on probation.
Maintain liaison with Personnel Branch in Region

Liaison wHh Personnel Services maintained

Number of officers reviewed per annum
(following implementation of the Departmental Policy)
- - - - - - --_ .. - - --- ------ --------------- ---- - --- ---- -- - - -----
62
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.JUNE 1995 DEPAR I MENT & STAFF
ACHIEVED
3.12 STAFF FITNESS FOR
DUTY
3.12.1
Monitor staff for fitness for duty.
Monitor all types of leave taken by staff (maintain a record)

Staff leave monitored - record available
Encourage supervisor to identify and address issues relating to a

Where relevant, issues relating to a staff
staff member's fitness for duty (maintain a record) members fitness for duty addressed -
record maintained
3.13 SICK LEAVE
3.13.1
Monitor staff sick leave and

Implement the Department"s sick leave policy Sick leave policy implemented and staff
provide appropriate counselling
Inform staff of the Department's sick leave policy advised of policy - manner of advice
as necessary.
Maintain a sick leave register
Sick leave register maintainea and
Conduct routine and documented reviews of the register reviewed
Provide appropriate training to officers responsible for
Staff sick leave monitored
counselling Procedure in place for the provision of on-
going counselling of staff

Training provided to all staff responsible for
counselling
- - - - - -
63

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..JUNE 1995 DEPARTMENT & STAFF
ACHIEVED
3.14 STAFF COUNSELLING
3.14.1
Provide counselling and referral
Provide support via the Family Support Committee

Family Support Committee accessible by
support services for staff
Liaise with Co-ordinator of Staff Counselling, Head Office staff
Liaise wHh Personnel Services in Region and OH & S Manager,

Liaison with appropriate Departmental
Head Office service providers established and
Establish a rehabilitation program in liaison with the OH & S maintained
Manager

Trauma counselling provided - record
Maintain liaison with Personnel Services in Region available
Provide trauma counselling services to staff for all relevant
Number of staff counselled compared with
incidents number of staff requiring/requesting
Establish Peer Support Network counselling (per annum)

Rehabilitation program established, when
necessary

Number of injured staff working subject to
a rehabilitation program compared to
number of staff eligible for a rehabilitation
program (per annum)
Peer Support Network established :

Sample 5-10% of staff to determine
64
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ACHIEVED
3.15 ROSTERS
3.15.1
Manage rosters efficiently and * Comply wRh policies and procedures concerning rostering (refer * Compliance with policies and procedures
fairly. s. 15 CSPM) * Anti corruption plan implemented
* Roster officers to ensure fair and equal distribution of watches, * Spot checks of rosters conducted - record
penalty rates, shift allowances, higher capacity and overtime maintained
* Comply with policy concerning EEO * Liaison wnh Roster UnR, HO maintained
* Implement Department's Anti Corruption Plan * Staff identified to be roster clerks and
* Conduct spot checks of rosters and maintain a record training provided
* Maintain liaison with Roster Unit, Head Office

Program developed for the rotation of
Provide ongoing training to maintain a pool of identified roster clerks
personnel to be Roster Clerks

Roster developed for annual leave
Develop a program for the ongoing rotation of roster clerks

Post register maintained
Develop a leave roster to ensure access to annual leave

Sample 5-10% of staff to determine
Inform all staff of conditions of employment and rostering knowledge of rostering
procedures procedures/conditions of employment

Maintain a Post Register and document post duties

Number and nature of complaints received
Notify the Roster Unn of all changes/modifications to the from staff by the Governor or staff officer
authorised Post Register for the Centre relating to rostering practices (per annum)
- --, --------
65
--
L _ ~
.JUNE 1995
GOALS
3.16 LOCAL INDUSTRIAL
DISPUTES
3.16.1
Address local industrial disputes.

3.17 STAFF DISCIPLINARY
PROCEEDINGS
3.17.1
Manage staff disciplinary

proceedings in a timely, fair and
objective manner.

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ACHIEVED
Comply wHh Operational Agreements

Compliance wHh Operational Agreements
Comply with the grievancel disputes procedures (outlined in nil reported breaches
booklet provided by Industrial Relations UnH Compliance wHh grievanceldisputes
Conduct regular staff meetings procedure
Conduct regular meetings with Union Delegates- Staff meetings conducted minutes
Liaise wHh Industrial Relations UnH in accordance wHh available
Departmental policy

Meetings wHh Union delegates conducted
Provide copies of any motions emanating from stopwork minutes available
meetings to the Industrial Relations Unit and the Regional Office Liaison with Industrial Relations UnH
Implement strike contingency plan maintained

Copies of motions provided to Industrial
Relations Unit and Regional Office

Strike contingency plan implemented,
when necessary
Comply with policies and procedures concerning staff

disciplinary matters (refer s. 15 CSPM)

Liaison with Departmental service providers
Comply wHh relevant legislation maintained
Liaise with Legal Services, Regional Personnel and other

Recordslreports provided as required
relevant areas of Department

Feed back to staff provided record
Provide all records and reports as required available
Provide feedback to staff at appropriate time

Number of successful appeals against
disCiplinary decisions (per annum)
---- ----
66

--
'----0_

" I
......
-,

_-1
ACHIEVED
3.18 STAFF CESSATION OF
DUTY
3.18.1
Establish a staff exit procedure

Interview all staff at the cessation of their employment with the
Staff exit procedure in place which includes
process Department and complete exit interview form an exit interview, return of property and
Ensure all Departmental property is returned (including removal of computer access
Identification badge)

Number of staff exit interviewed compared

Ensure all computer access has been removed with total number of staff ceasing
employment (per annum)
3.19 STAFF LEGAL
REPRESENTATION
3.19.1
Facilitate access by staff to legal Comply with policy and procedures concerning staff applications
Compliance with policy and procedures
representation for Crown legal representation (published regularly in Bulletin)

Staff informed of entitlement, where
Inform staff of the conditions of their entitlement, where appropriate
appropriate
---- ---
67
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.JUNE 1995
GOALS
4.1 BUSINESS PLAN
4.1.1
Contribute to the preparation of

the annual business plan for the

Region by developing a
correctional centre business plan

4.2 FINANCIAL
MANAGEMENT
4.2.1
Prepare the annual budget.

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,
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ASSET & RESOURCE MANAGEMENT
ACTION PLAN PERFORMANCE INDICATOR
Conform with the annual budget
Correctional centre business plan
Include details of the centre's philosophies, purpose, mission, developed in accordance with
goals, operations, programs, finances, as well as a 3 year requirements and provided to Region
development overview, key result areas, targets and

Plan developed with involvement of staff at
performance indicators and a trend analysis all levels - sample 5-10% of staff regarding
The planning process is to involve staff at all levels their input to the development of the
Comply with the Department's Corporate Plan, Strategic Plan, business plan
Guarantee of Service Performance evaluation undertaken
Identify possible savings
Develop correctional centre business planning and review
practices in accordance with Corporate key result areas
Include formal reporting and performance evaluation as part of
the plan
Co-ordinate input from all functional managers in the
Annual budget prepared with input from
correctional centre and develop the budget in liaison with functional managers
Regional Office, where appropriate
Budget bids linked to correctional centre
Ensure budget bids are linked to the planning process and business plan
forms part of the correctional centre business plan
68
~ ~ ~
STANDARD
ACHIEVED

.JUNE 1995
GOALS
4.2.2
Effectively manage the
Correctional Centre's funds.
4.3 INMATE ACCOUNTS
4.3.1
Responsibly administer all
inmates' accounts.
, __ 1
.....
l

----..J
- ,


Comply with the Treasurer's Directions and Public Finance and Compliance with policies, procedures,
Audit Act and the Delegations Manual appropriate legislation and delegations

Comply with Policies and Procedures concerning the

Random check of requisitions/orders and
management of funds (refer Accounts Manual) payment records to determine compliance
Comply wHh Annual Business Plan (Regional and Centre Plan) with legislation/delegations etc

Utilise the centre's funds in strict accordance with approved Compliance with business plan
budget

Funds utilised within approved budget

Establish procedures whereby managers of functional areas

Procedures established which involve
are involved in the setting of budgets and are responsible for functional managers in the setting of
meeting budgets budgets and also establish their

Conduct regular meetings with functional managers to discuss responsibility for the budget
periodic performance with particular reference to the monitoring Meetings with functional managers
of revenues, expenditure and profits conducted - number and frequency of

Encourage staff participation in Suggestions Award Scheme as meetings which specifically address
a means of identifying potential savings financial matters, minutes available

Provide reports to Regional office, as required

Reports provided to Regional Office

Implement the Department's Anti-corruption Plan

Anti-corruption Plan implemented
Comply with the Treasurer's Directions and the Public Finance Compliance with policies, procedures and
and AudHAct appropriate legislation
Comply wHh Departmental policies and procedures concerning Procedures assigning the accountability of
inmates' accounts (refer s. 4, 9 and 10 CSPM) inmate funds and the administration of
Establish procedures which assign accountability for all funds inmate accounts in place
administered for and on behalf of inmates and the
Inmates provided with information relating
administration of inmates' accounts to their accounts - sample 5% of inmates to
Provide inmates access to information relating to the balance of determine adequacy of service
their account by the provision of printouts or other technology
Random check 5% of inmates' income and
expenditure records on a particular day to
determine accuracy and timeliness
-----
69

---'
STANDARD
ACHIEVED
~ _ J ~ ~
dUNE t995
GOALS
4.4 INDUSTRIES
4.4.1
Operate industries and services

on a commercial basis.

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~ - ~ L ~ ~ ~ ~
Develop and sustain a correctional interface 'friendly' to inmate

Inmate work environments developed in
employment needs accordance with requirements
Develop inmate work environments which, as far as practicable

Budget projections fulfilled to ensure cost
in a correctional environment, replicate those of the community effectiveness of employment programs -
including: random check of inmates' wage payment
- maintain hours of attendance in accordance wnh records to determine compliance with
structured day policy
- establish programmed expectations of production, output, Inmate wage payments maintained
service and monitor performance

Compliance with Goal 1.1.1 relating to safe
- establish and monitor predetermined standards of quality work environment
assurance
- develop and maintain a customer focus
Fulfil budgetary projections to ensure inmate employment
programs are cost effective
Maintain inmate wage payments in accordance wnh policy
(refer s.8.2 CSI Policy Manual)
Fulfil statutory, Departmental and moral responsibilHies to staff
and inmates in relation to OH&S practices
70
,
~ ~
STANDARD
ACHIEVED
1
~
dUNE 1995
GOALS
4.5 BUILDING, PLANT,
EQUIPMENT AND
STORES
4.5.1
Establish, and control an annual

building, plant and equipment,
maintenancel

replacement plan.

4.5.2
Effectively manage stores and

equipment.

:: __ .1
,
....... -----J
,

,

ACHIEVED
Implement a cyclic maintenance program which is included in

Cyclic maintenance program established
the Centre's Annual Business Plan and budget requests and included in correctional centre
Maintain utilities (ego plumbing, sewerage, power, water) to business plan
standards of relevant external bodies (ego WorkCover, Dept of

Utilities maintained - records available
Health)

Asset register maintained
Include this plan as a requirement of the Centre's Annual

Compliance with Goal 4.5.3 relating to the
Business Plan and budget management of equipment held by the
Seek funds to implement maintenance and replacement plans Centre
Maintain a current, complete and accurate assets register for
major items of plant and equipment
Compliance with legislation
Determine and order the appropriate quality and quantity of

Stores and equipment ordered in
items appropriate quantity and quality and in a
Place orders in a timely fashion timely fashion
Check store items on receipt to ensure that they are received in

Stores and equipment checked on receipt
an appropriate condition with an acceptable shelf life to satisfy
Purchases made at a minimum cost
the demands of the centre without undue deterioration of goods

Stores inventory maintained and
Make purchases at a minimum cost, taking into account time management reports available
and administrative overheads in selecting goods
Sample check of shelf items to confirm
Maintain a stores inventory on a computerised system with adequacy and quality of stocks
management reports

Sample check of purchase orders to
ensure processing complies with Public
Finance and Audit Act and Treasurer's
directions
-
71
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.JUNE 1995 ASSET & RESOURCE MANAGEMENT
ACHIEVED
4.5.3
Effectively manage equipment

Comply with policies and procedures (refer s. 15 CSPM and the
Compliance wHh policies and procedures
held by the Centre Procurement and Materials Management Manual)

Assets register maintained

Maintain a current, complete and accurate assets register for Random selection of a recently purchased
major Hems of plant and equipment held by the Correctional item of plant and equipment and confirm its
Centre accurate entry in the Assets register

Conduct an annual stocktake of plant and equipment and store Annual stocktake conducted - record
stock available
4.5.4
Manage the correctional centre

Maintain a current, complete and accurate register of all

Vehicles register maintained
vehicle fleet vehicles Vehicles serviced regularly - record

Regularly service vehicles available

Provide equitable staff access to vehicles

EquHable staff access to vehicles provided

Replace vehicles at the appropriate time in accordance wHh - sample 5-10% of staff to determine equity
Public Service and Departmental policy of staff access
Maintain current, complete and accurate running sheets for

Vehicles replaced at appropriate time
Departmental vehicles Vehicle running sheets maintained -
sample check of vehicle running sheets to
confirm they are correct, complete and
accurate
4.6 CORRECTIONAL
CENTRE SANITATION
4.6.1
Maintain high sanitation Establish a maintenance program Maintenance program in place
standards

Maintain sanHation standards to Health requirements

Standard of sanHation to Health
Establish procedures for the collection, storage and disposal of requirements
garbage and contaminated waste

Procedures for collection, storage and

Control pests by regular inspection and preventative action disposal of garbage etc in place
Maintain water and sewerage systems
Pest inspections conducted regularly and
preventative action taken - records

Water and sewerage systems maintained -
records available
,. ---
72

JUNE 1995
GOALS
4.7 STAFF AMENITIES
4.7.1
Provide staff rest room amenKies

4.7.2
Provide staff lunchltearoom

facilKies

4.8 RECYCLING
4.7.1
Recycle materials where

appropriate

,
----
-
__ 1'

-, -,

Provide adequate separate male and female washbasin and

Separate male and female toilet facilities
lockable toilet facilities that are accessible to all staff provided and are accessible
Provide hygiene dispensers for women Hygiene dispensers provided
Provide sanKary disposal facilities in all amenities

Sanitary disposal facilKies provided
Maintain and supply consumables in amenities in accordance

Consumables maintained in amenities
with Health Department guidelines

Amenities cleaned regularly
Provide for the regular cleaning of all amenities
Provide a sUKably sized area accessible to all staff which, at a

Staff lunchltearoom facilities provided in
minimum, must contain basic kKchen facilities including fridge, accordance with guidelines and are
hollcold water, sink, microwave, cupboard, bench, table and accessible to all staff
chairs

Facility is maintained and cleaned
Provide cleaning aids such as cloths, detergent etc
Cleaning aids provided
Maintain and clean the area
Identify materials etc which may be recycled

Recycling program established, part of
Establish a recycling program which identifies materials suitable for
Encourage staff and inmates to participate in the program recycling
Staff and inmate participation encouraged

Sample 5-10% of staff regarding their
knowledge of the correctional centre
recycling program
73

STANDARD
ACHIEVED
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dUNE 1995
GOALS
5.1 PROFESSIONALISM
5.1.1
Manage the correctional centre

in a manner which will bring
credit to the NSW Department of
Corrective Services.

5.2 COMMUNITY
INTERACTION
5.2.1
Develop and maintain effective

relationships with the local
community.

5.2.2
Respond appropriately and in a

timely manner to inquiries,
proposals and complaints from
the communHy.

.....

-,

"

ACHIEVED
Comply with all of the legislation administered by the
Compliance wHh policies, procedures,
Department and to which the Department is responsive (refer legislation and code of conduct
page iv)

Staff informed of changes to policies,
Comply wHh departmental policies and procedures procedures etc - manner of advice to staff
Inform staff of any changes to legislation, policies & Access to training, programs and literature
procedures provided
Comply with the Code of Conduct Anti-corruption plan implemented
Actively promote a professional standard of behaviour
Number and nature of complaints relating
Provide staff wHh access to relevant training, programs and to the management of the centre, the
literature operation ofthe centre or the conduct of
Implement the Department's Anti-Corruption Plan staff brought to the attention of the
ExecutivelRegional Commander/Governor
Establish a Community Consultative CommHtee in accordance

CommunHy Consultative CommHtees
with policy established
Conduct regular meetings Minutes of meetings available
Encourage community involvement with the Centre Opportunities for the Centre to contribute
Develop opportunities for the Correctional Centre to contribute to community developed - record available
to the community
Develop and implement local procedures for the appropriate

Procedures developed and implemented
handling of enquiries, proposals and complaints from the

Number and nature of complaints relating
CommunHy Consultative CommHtee and the public (which may to the manner in which enquiries,
include Solicitors, Members of Parliament etc). complaints etc were handled brought to
The procedures should include, at a minimum, guidelines for the attention of the ExecutivelRegional
the referral of the enquiries, proposals or complaints to the Commander/Governor
Regional Office or Head Office, if applicable
74
dUNE 1995
GOALS
5.2.3
Provide access by the public and

media to information, staff, and

inmates which does not unduly
infringe on the security of the
Centre or the privacy of

individuals.
5.3 MINISTERIAL AND
DEPARTMENTAL
CORRESPONDENCE
5.3.1
Respond to requests for advice
relating to Ministerial and

Departmental correspondence

from the Region and/or Head
Office
5.4 VISITS TO
CORRECTIONAL
CENTRE
5.4.1
Facilitate visits to the Correctional

Centre of the Minister,
Commissioner and others.

" - ~ - - - - " - - - ~ - ~ " " - ~ ~ ~ - - - - - ~ " - ~ ~ - ~ ~ ~ ~
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Comply with the Department's Media Policy (refer s.18 CSPM)
Compliance with Policy
Develop and implement a protocol to facilitate the provision of

Protocol developed and implemented
information regarding the Department and the Correctional
Record of information released maintained
Centre in accordance with departmental policies
Maintain a record of all information released
Provide timely and accurate advice
Advice provided on time and copy
Maintain a register of requests for advice maintained
Maintain a copy of the request and advice Register maintained

Random selection of requests for advice
from the Region and/or Head already
responded to by the Centre to determine
accuracy and timeliness
Provide up to date and accurate Correctional Centre Briefing Correctional Centre Briefing Notes
Notes in accordance with guidelines (maintain a copy) provided as required - copy maintained
Inform staff of impending visit

Staff informed of visit
Provide access by persons specified by the Commissioner or When necessary, access to records
delegate to examine records (maintain a record if appropriate) provided - record maintained
Number of complaints from the Minister,
Commissioner or other official visitors
regarding the manner in which their visit
was facilitated
--
7S
=---.J ~
STANDARD
ACHIEVED
C'-
.JUNE 1995
GOALS
5.5 FREEDOM OF
INFORMATION
5.5.1
Comply wnh the requirements of
FOllegislation.

5.6 SUBPOENAS
5.6.1 Comply with requirements

of subpoenas

-- ---- ---
- .. - - - ~ , . ~ ~ ~ ~ ~ ~
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ACHIEVED
Comply with the policies and procedures for handling FOI

Compliance with legislation, policies and
applications ( refer s. 21 CSPM, FOI Policy and Procedures procedures
Manual, Procedural Guide for processing requests for access

FOI application forms available
to documents for use in correctional centres.)
Training for relevant personnel provided -
Comply wnh relevant legislation number of staff trained per annum
Provide FOI (Application Forms) at the correctional centre Inmates provided with documents
Ensure all applications under the Freedom of Information Act forwarded from FOI Unn
are referred to the Senior Information Officer, FOI Unn, Head
Number of complaints received from the
Office Senior Information Officer, FOI Unn,
Facilitate the attendance of relevant personnel at training inmates andlor members of the public
courses for FOI regarding the manner in which an
Provide inmates with all documents forwarded by the FOI Unit application was handled at the centre
as soon as possible
Nominate an officer to be responsible for responding to

Officer identified
subpoenas

Request for subpoenaed documents
Respond promptly to request for production of subpoenaed complied wnh in a timely manner - record
documents - maintain a record available
Identify documents on which a privilege claim is made and if
Where necessary documents for privilege
appropriate, nominate a person to swear an affidavn to that claim identified and Legal Section notified.
effect Number of complaints brought to the
Notify Legal Section of basis of privilege claim attention of the Governor from Legal
Branch or Records Branch regarding the
handling of subpoenas
-- ----- - - -
76
~ . L . ~
.JUNE 1995
GOALS
5.7 OFFICIAL VISITORS
5.7.1
Facilitate Official Visitor

proceedings.

5.8 OMBUDSMAN
5.8.1
Facilitate visits to the correctional

centre by the Ombudsman (or
representative)

==--1
" , - - - , , ~ - " - '
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- ~
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- --,
~ ~ ~ ~
ACHIEVED
Make available facilities for the proceedings
Facilities identified and available
Establish a procedure for Official Visitor proceedings including,
Procedure for Official Visitor proceedings
at a minimum forward notification of date of visit, names of established and implemented in
inmates and staff wishing to be interviewed and location of accordance with requirements
proceedings

Staff and inmates aware of the role of
Inform staff and inmates of the role of the Official visitor Official Visitor - sample 5-10% of staff and
Governor to make himself/herself available to the Official inmates to determine their knowledge of
Visitor to discuss matters as required the role
Respond promptly to Official Visitor enquiries and concerns - Record maintained of Official Visitor's
maintain a record enquiries/concerns

Number of complaints from the Official
Visitor regarding the manner in which the
visit was facilitated
Comply with policies and procedures concerning Ombudsman

matters (s. 3 & 16 CSPM)

Facilities identified and available
Make facilities available for Ombudsman proceedings
Staff and inmates aware of the role of the
Facilitate access to records requested by the Ombudsman Ombudsman - sample 5-10% of staff and
Inform staff and inmates of the role of the Ombudsman inmates to determine their knowledge of
Governor to make himselflherself available to Ombudsman to the role
discuss matters as required

Number of complaints from the
Respond promptly to Ombudsman enquiries and concerns - Ombudsman regarding the manner in
maintain a record which the visit was facilitated

Record maintained of Ombudsman's
enquiries/concerns
-_. ----
77
,-, ...1..__
dUNE 1995
GOALS
5.9 VISITING JUSTICE
5.9.1
FacilHate VisHing Justice

proceedings

5.10 CRIMINAL JUSTICE
SYSTEM
5.10.1
Establish and maintain good

working relationship wHh other
bodies of the criminal justice
system

----
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ACHIEVED
Comply wHh policies and procedures concerning inmate

Compliance wHh policies and procedures
disciplinary matters and Visiting Justice matters (s. 16 & 17 -

FacilHies identified and available
CSPM)

Accurate and timely reports provided -
Provide facilities for Visiting Justice proceedings random sample of files of inmates
Ensure staff and inmates are available punctually when scheduled to appear before Visiting
required Justice
Provide accurate and timely reports concerning relevant

Liaison wnh Legal Unit, Head Office,
incident maintained
Maintain liaison wHh Legal Section, Head Office

Inmates' access to legal representation
Facilitate inmate access to legal representation (visits/phone), facilHated
where appropriate

Number of complaints from the Legal Unit
or the Visiting Justice regarding the
manner in which the proceedings were
facilHated
Maintain effective liaison with other agencies such as State and

Liaison wHh Agencies maintained as
Federal Police, Courts, Juvenile Justice, Immigration, required
Community Services, Probation Service, Legal Aid
Timely reports to relevant courts provided
Commission, Aboriginal Legal Service
Number of complaints brought to the
Prepare and supply quarterly reports identifying all unconvicted attention of the Departmentfrom other
inmates detained, to the Supreme Court (Prothonotary Return) criminal justice agencies regarding the
etc. 'service' provided by the Centre
78
I
.JUNE 1995
GOALS
5.11 LEGAL MATTERS
5.11.1
Facilitate the requirements ofthe

Legal Section in relation to legal
matters

5.12 VICTIMS
COMPENSATION LEVY
5.12.1
Administer Victims

Compensation levy payments.

- _ ~ ____ I--
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COMMUNITY UNDERS I :ANDING
ACTION PLAN
Establish and implement procedures for the production of
documents required in litigation and prosecution affecting the
Department upon request from Legal Section
Nominate an officer to be responsible for ongoing liaison with
Legal Section in relation to all legal matters
Identify the levy to be paid by the inmate during his/her period
of incarceration on each inmate's reception (from the Warrant)
Arrange for the payment of the levy to be deducted from the
inmate's accounts in accordance with Departmental policy
--- - - - ---- -_.
N.8.W. DEPT. OF CORRECTIVE SERVICES
LIBRARY
79
PERFORMANCE INDICATOR STANDARD
ACHIEVED
Procedures for production of documents
established and implemented

Liaison officer identified

Number of complaints brought to the
attention of the Governor by Legal Section
relating to the production of documents

Levy identified and payment arranged

Random check of the accounts of inmates
who pay the levy to determine the
payments are accurate and appropriate

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