Linda Hitchcock

Coconut Creek, FL 33073 Home Tel #: 954.698.6153 Cell Phone #: 954.646.8791 Email Addresses: blhitchcock@att.net www.linkedIn.com/in/lindabhitchcock/

Profile/Goal:
Human Resources professional with extensive experience in employee relations, recruiting, training and risk/safety from start-ups to established companies within a variety of industries and organizational structures. Presently looking for a consultant, professional or manager level position in Human Resources.

Experience:
January 2005-April 2013 DHL GLOBAL MAIL INC/MAIL TERMINAL SERVICES, LLC
DIRECTOR, EMPLOYEE RELATIONS -- August 2012-April 2013 MANAGER HR, FIELD OPERATIONS & EMPLOYEE RELATIONS -- January 2005-August 2012 Began as HR Manager with Mail Terminal Services, a start-up company with an employee base of 1000 full time and 450 part time employees nationwide; 16 national centers in the bulk mail processing industry. Company sold in 2009 to DHL Global Mail Inc. Promoted to Employee Relations Director in August 2012.

Accomplishments:

Combined 3 sets of company handbooks into one employee handbook that was successfully used
by managers and employees on a regular basis.

Identified a new background check and drug screen vendor that saved the company $65K annually. Developed recruiting programs with focus on operations manager/supervisor and hourly positions.
Decreased position fill period by 50%. Source for handling employee disciplinary issues with field operations. Eliminated EEO charges/litigation rate by 40% (2011 vs 2012). Major focus on employee relations/union avoidance that included manager/supervisor training and working with managers regarding annual employee survey results. These activities improved employee morale and decreased concern that the company was a prime target for union organizing.

March 2003-January 2005 CULLIGAN WATER

REGIONAL HUMAN RESOURCES MANAGER Employee base of 450; 10 centers in Florida & Texas territories; 4 production facilities; sales and service of water softener systems, central purification systems and bottled water delivery. Company sold to investors in late 2004.

Accomplishments:

Developed a human resources presence at the dealership/branch level. This resulted in improved,
faster HR service to managers, supervisors and employees.

Region Operations Director and I led a successful union campaign in the Orlando, FL dealership.
Decreased the fill time of open management-level positions by 35%. This was accomplished by expanding recruiting efforts (to include community sources, open houses and job fairs).

February 1992-March 2003 CRYSTAL SPRINGS WATER COMPANY

DIVISION HUMAN RESOURCES MANAGER Employee base of 450; 11 Florida branch locations and 3 plants; production/distribution/sales of multiple types of bottled water/central purification systems/coffee products. Company sold in early 2003.

Accomplishments:

Decreased recruiting fill rate for open positions by 35%. This was accomplished by working with ad
agency to change marketing materials, new internet and print employment ads and attending area recruiting and community events Conducted exit interviews. This decreased the turnover rate by 25%. Prepared various reports for senior management; acted on my recommendations resulting from exit interviews (including commissions, new bonus program). Developed employee relations programs to include administration of employee-management committees to address issues; conducted union avoidance training; conducted contract negotiations and grievance review meetings; successfully won all EEOC charges. These programs also improved the frequency of new EEOC charges by 30%. Developed successful safety & risk programs that resulted in a 50% decrease in costs associated with workers compensation, fleet accidents, product liability claims. Facilitated DDI manager/supervisor workshops -- Targeted Selection, Change Management, Coaching, Communicating and Listening, Working as a Team; conducted BNAs Fair Employment Practices. Improved skills of managers/supervisors (noted by senior management) with a significant decrease in employee complaints.

April 1991-February 1992 CITY NATIONAL BANK

Human Resources Office

January 1988-March 1991 AMERICAN SAVINGS OF FLORIDA Employment/Employee Relations Manager April 1987-January 1988 BURGER KING CORPORATION Employment Representative, Miami-Dade County January 1982-March 1987 PAN AMERICAN BANK/BANK OF AMERICA Affirmative Action Officer

Education:
Master of Science Degree in Education, St Johns University, New York. Graduated with honors. Bachelor Science Degree in Education, Bernard Baruch College, New York. Graduated Cum Laude.

Certifications:
Certified in DDI Training Systems; Targeted Selection Administrator. Member of SHRM.