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Service Summary
Before you go. Help make your service process smoother. If you have not already uploaded a video of your issue take a moment right now to upload this information.

Take a moment to upload your purchase receipt to update your w arranty status.

Your request for service has been successufully processed. Please review the information carefully and follow direction. Please use the "Print" button below to print out tw o copies of this page and sign the form . Send one copy w ith your product and keep one for your reference.

Ticket Number

4119513236

If you have any further questions or concern, please refer to the "Ticket Number" show n above w hen you communicate w ith Samsung (1-800SAMSUNG)

Service Type Warranty

Carry In (Repair Service) In Warranty (Labor : 01/02/2014, Parts : 01/02/2014)

Modifications or changes m ade to Sam sung products w ithout prior authorization from Sam sung m ay void the w arranty. Misuse or physical dam age to the product m ay also result in the w arranty being void. In these circum stances you can expect Sam sung or the service provider to charge you for the service to your product. Once the unit is received by the Sam sung factory service location it w ill be either repaired or exchanged and returned to you at no cost. If your unit is not received w ithin 10 days after your repair request is subm itted, it is subject to cancellation. Im portant: Sam sung w ill m ake every attem pt to repair your device w ithout having to re-im age it or re-install your operating system . How ever, you are responsible for backing-up all system and applications softw are and data and disabling any security passw ords before services are perform ed, rem oving any data before parts or products are returned, and for reinstalling all softw are, data and passw ords. SAMSUNG SHALL NOT BE LIABLE FOR THE LOSS OR DESTRUCTION OF DATA OR MEDIA RESULTING FROM THE USE OR SERVICE OF THIS PRODUCT, WHETHER DUE TO VIRUS ISSUES OR OTHERWISE, OR ANY FAILURE TO SECURE ALL PROGRAMS AND DATA CONTAINED IN OR AFFECTED BY THE PRODUCT OR TO MAINTAIN THE CONFIDENTIALITY OF DATA STORED ON THE PRODUCT.

Product Information
Model Number Serial Numner Product Symptoms NP700Z5C-S02UB HY2U91DC908997D Quality/Trouble / Operating System/ Softw are / No Booting

Shipping Information
Contact Inform ation custom er nam e JOSEPH MARTIN 2483 Old Middlefield Way Suite 120 Mountain View , CA 9404 3 jmartin@teamlogicit.com Authorized Service Center Inform ation nam e Intelisol, Inc 1001 N.E. Loop 820 Suite 200 Fort Worth, TX 76131 support@intelisol.com 800-726-7864

address

address

em ail address phone

em ail address

www.samsung.com/us/support/service/request

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hom e phone alt. phone call tim e 408-207-6716 650-204-3150

Samsung
phone fax call tim e 800-726-7864 817-230-5187 1:00 pm ~ 5:00 pm

Repair Cost
Service Cost Credit Card Card Number

$0 N/A N/A Print Shipping Address

$0

For In-Warranty LCD Monitors, Samsung pays for shipping the product to and from service center. For all other In-Warranty products, transportation to the service center, and any associated fees, are the customer's responsibility. Samsung w ill ship product back to you at no charge. For out-of-w arranty products, transportation and shipping of the product to and from the service center is the customer's responsibility.

Advanced Exchange Deposit Hold

Deposit hold Amount : $0.00

Components or Accessories
None

Shipping Guidelines
Insure your product and use a shipper that provides a tracking number. Samsung is not liable for any, in transit damage. To help expedite service, please w rite your ticket number on the outside of your package. We recommend that that your product be secured w ith a minimum of 2 inches of packaging material on all sides (including top and bottom) in such a w ay that it does not move of shift in the box. If you utilize packaging peanuts, w e recommend w rapping the product in plastic first so that the peanuts do not enter the unit and cause further damage.

Conditions and Agreement

For exchange and repair services, online service requests are valid for 10 days from the service request creation date. If your product is not received for service w ithin the 10 days the request may be cancelled. If you are not available to confirm the service schedule w ithin 5 days from request creation date, the request may be cancelled. Warranty does not cover any physical damage caused by misuse, abuse or negligence. Samsung w ill contact you to obtain your consent and credit card information before performing any out of w arranty repairs.

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