D-Link Care Service Program

The network is the foundation of your customers business. Their business success depends on the mission-critical applications that run on their network. Your customers expect you to help maximize the availability, reliability, and performance of their networks. Providing the support your customers need helps you become a value-added partner to your customers. It can also be the basis of your competitive differentiation. D-Link India recognizes that you have a specific set of support needs. Our flexible service offerings are tailored to align with your business model and complement your service capabilities. Many of you rely on D-Link India Limiteds award-winning technology and world-class service and support programs to deliver superior solutions to your customers. These programs enable you to leverage D-Links people, processes, expertise, and tools to maximize network uptime, availability, and performance. With D-Link, you have the peace of mind that comes from knowing that your service commitments to customers are backed up by our responsive, high-value support programs that ensure maximum network availability and uptime. At D-Link India, we deliver high-performance services!

D-Link Care Partner Support Essential (D-Link Care PSE)

The Partner Support Essential (D-Link Care-PSE) program enables you to deliver valuable product support and services to your customers and generate profitable revenue by leveraging D-Link Indias service capabilities. The program helps you deliver world-class support to your customers. The Partner Support Essential program is designed to be flexible and align with your business model, so you can meet your customers service requirements.

Highlights

One-year and Limited Lifetime support contract options Unlimited 9 x 5 local time D-Link India Technical support (1800-233-0000) Software updates and upgrades Access to D-Link Indias support web site Seven-business-day best effort advanced hardware replacement

Benefits

To Partners Promotes partners service offerings Leverages D-Link Indias core service capabilities to add value Generates profitable revenue immediately Does not require heavy investments in service personnel and infrastructure Improves customer satisfaction

D-Link India Ltd , Jasmine, Survey # 341/C.T.S. No. 629 Madhusudhan Kalekar Marg,Bandra (E), Mumbai- 400051. Tel- 1800-233-0000 Email: - helpdesk@dlink.co.in, http://support.dlink.co.in

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D-Link Care Service Program

To Customers Provides a single point of contact for products and services Improves network availability Protects and enhances return on investments through software updates and upgrades Improves productivity Lowers total cost of ownership

Partner Qualifications
Partners must meet the following requirements to qualify for the D-Link Care PSE service program: Partners are required to purchase D-Link Care PSE for all equipment at the point of product purchase. Partners must have a minimum of three D-Link Certified Network Engineers (DCNE/DCCE) on their staff. Partners must be the primary contact to their customers. The end-user customer should not contact D-Link India directly. Partners personnel contacting D-Link Systems Division must be D-Link certified.

Partner Responsibilities
Partners must sell their own service contracts to customers. Partners must provide first level of support, including:
o o o Call handling Help-desk support Initial diagnosis and troubleshooting

Partners must deliver necessary on-site support as required. Partners must provide D-Link India with detailed trouble-ticket information pertinent to the customer to expedite resolution. Partners must keep their staff trained on current D-Link India products.

Partner Benefits
Unlimited 9 x 5 telephone/email access to D-Link Indias D-Link Systems Division and Global Technical Support Centre for D-Link Certified engineers Unlimited registered access to D-Link India support web site Unlimited software updates and upgrades Seven-business-day best effort advanced hardware replacement

D-Link India Ltd , Jasmine, Survey # 341/C.T.S. No. 629 Madhusudhan Kalekar Marg,Bandra (E), Mumbai- 400051. Tel- 1800-233-0000 Email: - helpdesk@dlink.co.in, http://support.dlink.co.in

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D-Link Care Service Program

D-Link TAC
D-Link Technical Assistance Centre is fully staffed by highly trained Engineers. Technology expertise, streamlined processes, and a case management system provide a foundation. For responsive and effective technical support and services, our wellequipped system divisions labs let support engineers simulate end-user network environments to diagnose, duplicate, troubleshoot, and resolve network problems. In addition, D-Link Systems engineers have ready access to our R & D engineers. Benefits: 9 x 5 x 365 live telephone/email access to D-Link India technology experts for DLink certified engineers. Quick response and resolution of your network issues

Advanced Hardware Replacement

In case of a hardware system failure, you can request that a replacement part be shipped prior to the return of the failed part. Upon evaluation by a D-Link Systems engineer, an RMA will be issued. The replacement part will be delivered within seven business days. Benefits: Cost savings, as you can minimize the number of parts in your inventory Cost predictability, since your annual costs are fixed and known. Quick restoration of network performance.

Contact Us

For more information, please contact your D-Link India sales representative. You can also call us at 1800-233-0000 from BSNL & MTNL landline (0832-2885400 Mobile users).
1 Limited Lifetime is defined as three/five years as long as the original End User continues to own and use the product.

D-Link India Ltd , Jasmine, Survey # 341/C.T.S. No. 629 Madhusudhan Kalekar Marg,Bandra (E), Mumbai- 400051. Tel- 1800-233-0000 Email: - helpdesk@dlink.co.in, http://support.dlink.co.in

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