UNIT 1

GOOD MORNING

The first thing you must do when a customer come to your shop is greet them. Do you know how to do it well? In this unit, you will learn how to greet your customer well through challenging tasks.

English for the Employees of Bakpia Pathuk 25 Jaya

Task 1 Listen to the dialogue between a shopkeeper and a customer. Then, complete the dialogue with the suitable expressions in the box based on the dialogue that you heard. Dengarkan percakapan antara seorang penjaga toko dan pembeli. Kemudian, lengkapi dialog tersebut dengan ekspresi yang tepat di dalam kotak berdasarkan dialog yang anda dengar.

Shopkeeper Customer Shopkeeper Customer Shopkeeper

: (1)______________, Sir. Welcome to Bakpia Pathok 25 Jaya. : Good morning. : (2)______________? : I want to buy bakpia, please. :Oh sure. Ill show you our best product. What flavor do you want? We have green bean, pineapple, chocolate, cheese anddurian. : Great! Give me two boxes of cheese bakpia, please.(3)______________? : Surely, for all it costs Rp 44.000,00. Here is your bakpia.(4)______________ for coming.

Customer Shopkeeper

Customer Shopkeeper Customer

: OK, thanks. : (5)_____________________. : See you.

Thank you See you next time Good morning Can I help you How much is it

English for the Employees of Bakpia Pathuk 25 Jaya

Task 2

Here are some expressions that you can use to greet your customer. Circle the greeting expressions and underline the leave taking expressions. Berikut ini adalah beberapa ekspresi yang dapat anda gunakan untuk menyapa pembeli. Lingkari ekspresi greeting dan garis bawahi ekspresi leave taking.

Good afternoon Good evening See you. Welcome to our shop

Good bye Good morning Thank you for your coming.

Task 3 Here are greeting and leave taking expressions that you can use. Listen to your teacher and repeat after him/her. Berikut ini adalah ekspresi greeting dan leave taking yang dapat anda gunakan. Dengarkan gurumu, dan ulangi setelahnya.

GREETINGS Good morning Good afternoon Good evening Welcome to our shop

RESPONSES Good morning Good afternoon Good evening Thank you

LEAVE TAKINGS Good bye See you Thank you for coming

RESPONSES Good bye See you too You are welcome

English for the Employees of Bakpia Pathuk 25 Jaya

Task 4 Complete the following dialogues with greeting and leave taking expressions that you have learned. Lengkapi dialog-dialog di bawah ini dengan ekspresi greeting dan leave taking yang sudah anda pelajari.

1. Customer Shopkeeper Customer Shopkeeper Customer Shopkeeper Customer

: __________________________ . : Good afternoon. ________________________ . Can I help you? : I want a box of original bakpia, please. : Here it is. ____________________ . : you are welcome. : ________________________ . : See you too.

2. Shopkeeper Visitor Shopkeeper

: _________________________ . Welcome to our shop. Can I help you. : I want to buy bakpia, but can I see the process of making it? : Sure, Ill show you the kitchen.

3. Visitor Baker Visitor Baker Task 5

: ____________________ for explaining. : you are welcome. ________________________. : ______________________ . : Good bye. Please come again next time.

Listen to your teacher and repeat after him/her. After that, find the Indonesian meaning of the following words. Look at the example. Dengarkan gurumu dan ulangi setelahnya. Setelah itu, carilah arti kata-kata di bawah ini. Lihatlah contohnya.

English 1. baker /be.kr / 2. buy /ba/ 3. customer /ks.t.mr/ 4. greet /gri:t/

Indonesian 1. pembuat roti 2. 3. 4.

English for the Employees of Bakpia Pathuk 25 Jaya

5. 6. 7. 8. 9. 10.

kitchen /kt.n/ serve /sv/ shop /p/ shopkeeper /pki.pr/ visitor /vz..tr/ welcome /wel.km/

5. 6. 7. 8. 9. 10.

Task 5 In pairs, study the dialogues in Task 4 once again, and then practice them.

Secara berpasangan, pelajari dialog-dialog di Task 4 sekali lagi, kemudian praktikkan.

Task 6 In pairs, make a short dialogue using greeting and leave taking expressions based on the clues that you have in your cards, and then practice it.

Secara berpasangan, buatlah sebuah dialog pendek menggunakan ekspresi greeting dan leave taking berdasarkan petunjuk dalam kartu anda, kemudian praktikkan dialog tersebut.

You are a shopkeeper that get a foriegn customer. She wants to buy bakpia. Serve her well.

You are a foreign customer that want to buy bakpia. Let the shopkeeper serve you well.

Anda adalah seorang penjaga toko yang mendapat seorang pembeli asing dari luar negeri. Dia ingin membeli bakpia. Layani dia dengan baik.

Anda adalah seorang pembeli asing yang ingin membeli bakpia. Biarkan penjaga toko melayani anda dengan baik.

English for the Employees of Bakpia Pathuk 25 Jaya

UNIT 2

CAN I HELP YOU?

As a good shopkeeper, you must serve your customers well. Do you know how to serve your customer in English? In this unit, you will learn how to serve your customer well through challenging tasks.

English for the Employees of Bakpia Pathuk 25 Jaya

Task 1 Listen to a dialogue between a shopkeeper and a customer. Then, complete the dialogue with the suitable expressions in the box based on the dialogue that you heard. Dengarkan sebuah dialog antara seorang penjaga toko dan pembeli. Kemudian, lengkapi dialog tersebut dengan ekspresi yang tepat di dalam kotak berdasarkan dialog yang anda dengar.

Shopkeeper Customer Shopkeeper

: Welcome to our shop. 1)______________________________? : I want to get some bakpia. : We have many flavors of bakpia, there are green bean, pineapple, chocolate, cheese, durian, and pineapple flavors. 2) ______________________________?

Customer Shopkeeper Customer Shopkeeper Customer Shopkeeper Customer Shopkeeper Customer Shopkeeper Customer Shopkeeper Customer

: What is the original one? : Thats green bean flavor bakpia. : That sounds good. What is the most popular bakpia? : all of them are popular, but I think chocolate one is the best. : OK. Ill take three boxes of chocolate bakpia then. : Here you are.3) ______________________________? : No, thanks. : All right. 4)______________________________ Rp 66.000. : Here it is. : 5)__________________________________? : No, Thank you. : Youre welcome. Thank you for coming. : Sure. Bye.

English for the Employees of Bakpia Pathuk 25 Jaya

The total is going to be Which one do you want to buy Can I help you Would you like anything else Do you want a receipt

Task 2 Here are some expressions that you can use to serve your customer. Listen to your teacher and repeat after him/her.

Berikut ini adalah beberapa ekspresi yang dapat anda gunakan untuk melayani . Dengarkan gurumu, dan ulangi setelahnya.

EXPRESSIONS Can I help you? May I help you? Which one do you want? Would you like anything else? Is there anything else you want? Would you like a receipt? Do you want a receipt? It costs ... The total is ...

FUNCTIONS Offering help

Asking

Informing price

Task 3 Complete the following dialogues with the expressions that you have learned in Task 2.

Lengkapi dialog-dialog di bawah ini dengan ekspresi yang sudah anda pelajari di Task 2.

1. A: ____________________________

English for the Employees of Bakpia Pathuk 25 Jaya

B: I want to buy some boxes of bakpia. 2. A: _____________________________ B: Those cookies look delicious too, I want some. 3. A: _____________________________ B: OK. Can I use my credit card to pay? 4. A: _____________________________ B: Yes, please. I need the receipt. Task 4 Circle the flavors that are provided by Bakpia 25 Jaya.

Lingkari rasa-rasa yang disediakan oleh Bakpia 25 Jaya.

chocolate green bean pineapple

durian cheese strawberry

watermelon apple orange

Task 5

Read aloud the following words and find the Indonesian meaning of them. Look at the example. Bacalah dengan lantang kata-kata di bawah ini dan carilah artinya. Lihatlah contohnya.

English 1. cheese 2. chocolate 3. cost 4. durian 5. flavor 6. green bean [ti:z] [tklt] [k:st] [djurin] [fleiv(r)] [gri:n bi:n] 1. keju 2. 3. 4. 5. 6.

Indonesian

English for the Employees of Bakpia Pathuk 25 Jaya

7. pineapple 8. receipt

[pan.pl] [risi:t]

7. 8.

Task 6 Match each kind of Bakpia with the price. Look at the example.

Cocokkan tiap jenis Bakpia dengan harga yang sesuai. Lihatlah contohnya.

Big Green bean bakpia Small Fifteen thousands rupiah

Big Chocolate bakpia Small Seventeen thousands and five hundreds rupiah

Big Cheese bakpia Small Twenty thousands rupiah

Big Durian bakpia Small Twenty two thousands rupiah Big Pineapple Bakpia Small

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English for the Employees of Bakpia Pathuk 25 Jaya

Task 7 In pairs, make a short dialogue using the expressions that you have learned based on the clues that you have in your cards, and then practice it.

Secara berpasangan, buatlah sebuah dialog pendek menggunakan ekspresi yang telah anda pelajari berdasarkan petunjuk dalam kartu anda, kemudian praktikkan dialog tersebut.

You are a shopkeeper that get a foriegn customer. She wants to buy bakpia and asks some questions. Answer her questions and serve her well.

You are a foreign customer that want to buy bakpia. Ask the types of flavor and the price, and let the shopkeeper serve you well.

Anda adalah seorang penjaga toko yang mendapat seorang pembeli asing dari luar negeri. Dia ingin membeli bakpia dan menanyakan beberapa hal. Jawablah pertanyaannya dan layani dia dengan baik.

Anda adalah seorang pembeli asing yang ingin membeli bakpia. Tanyakan jenis rasa dan harga bakpia dan biarkan penjaga toko melayani anda dengan baik.

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English for the Employees of Bakpia Pathuk 25 Jaya

UNIT 3

HOW TO MAKE BAKPIA

There are many foreign visitors who want to know the procedure of making bakpia. Can you explain it in English? In this unit, you will learn how to explain the procedure of making bakpia through challenging tasks.

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English for the Employees of Bakpia Pathuk 25 Jaya

Task 1 Below are the ingredients that you need to make bakpia. Match each with the name.

Di bawah ini adalah bahan-bahan yang anda butuhkan untuk membuat bakpia. Cocokkan bahan-bahan tersebut dengan nama yang sesuai.

10

11

12

13

English for the Employees of Bakpia Pathuk 25 Jaya

13

14

vegetable oil

pineapple

pandan leaf

margarine

water

chocolate

flour

green bean

coconut milk

durian

sugar

salt

brown sugar

cheese

Task 2 Study the following words. Then listen to your teacher and repeat after him/her.

Pelajari kata-kata di bawah ini. Kemudian dengarkan gurumu dan ulangi setelahnya.

9. brown sugar [bran g(r)] 10. coconut milk [k.k.nt mlk] 11. flour 12. margarine [flau(r)] [m:dri:n] [slt] [g(r)]

13. pandan leaf [pandan li:f] 14. salt 15. sugar

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English for the Employees of Bakpia Pathuk 25 Jaya

16. vegetable oil [ved.tbl l] 17. water 18. basin 20. mixer 21. oven [wt(r)] [be.sn] [miks(r)] [vn]

19. plastic gloves [plstik glvs]

Task 3 Below are the equipments that you need to make bakpia. Match each with the name.

Di bawah ini adalah peralatan yang anda butuhkan untuk membuat bakpia. Cocokkan peralatan tersebut dengan nama yang sesuai.

oven

mixer

basin

plastic gloves

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English for the Employees of Bakpia Pathuk 25 Jaya

Task 4 Below are some verbs that you use to explain how to make bakpia. Match each with the Indonesian. Di bawah ini adalah kata kerja yang anda gunakan untuk menjelaskan cara membuat bakpia. Cocokkan kata kerja tersebut dengan Bahasa Indonesianya.

English 1. bake 2. cook 3. flat 4. fold /bek/ /kk/ /flt/ /fld/ a. aduk b. ambil c. buat d. kukus e. lipat f. masak

Indonesian

5. heat
6. make 7. pour 8. put 9. soak

/hit/
/mek/ /pr/ /pt/ /sk/ /str/ /tek/

g. masukkan h. panaskan i. j. panggang ratakan

10. steam /stim/ 11. stir 12. take

k. rendam l. tuang

Task 5 Below are some conjunctions and adverbial sequences that you need to explain how to make bakpia. Match each with the Indonesian.

Di bawah ini adalah kata penghubung dan keterangan urutan yang anda butuhkan untuk menjelaskan cara membuat bakpia. Cocokkan kata kerja tersebut dengan Bahasa Indonesianya.

English 1. 2. 3. 4. 5. first next then after that last a. b. c. d. e.

Indonesian pertama selanjutnya kemudian setelah itu terakhir

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English for the Employees of Bakpia Pathuk 25 Jaya

Task 6 Listen the explanation of how to make bakpia. Then, complete missing words based on the explanation that you hear. Dengarkan penjelasan tentang cara membuat bakpia. Kemudian, lengkapi kata yang hilang berdasarkan penjelasan yang anda dengar.

How to Make Bakpia Pathuk Bakpia skin ingredients:

250 gram flour 100 ml (1)___________ 2 spoons sugar 1/2 teaspoon salt 200 ml (2)___________

Bakpia layer ingredients:

65 gram (3)___________ 25 ml vegetable oil 1/2 spoon (4)___________

Bakpia content ingredients:

100 gram peeled green bean 150 ml (5)___________ milk 1/8 teaspoon salt 1 pandan leaf 25 gram sugar 50 gram (6)___________ sugar 1 spoon vegetable oil

Equipments: basin (7)___________ plastic gloves English for the Employees of Bakpia Pathuk 25 Jaya

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 Steps:
1.

oven

To make the content of bakpia: (8)___________, steam the peeled green beans for about 20 minutes until the bean swell up. Then, put sugar, brown sugar, salt, coconut milk and pandan leaf. Cook until it is curdled. Put the vegetable oil then switch off the stove. Stir the dough and wait until it is cold. (9)___________ small balls from the dough.

2.

To make the layer of bakpia (10)___________ all of the layer ingredients.

3.

To make the skin of bakpia First, heat the water. (11)___________, put the sugar and stir it. After that, put flour and salt in a basin, and then (12)___________ the sugar liquid. Stir it with your hand. While pouring the vegetable oil, stir the dough until it is curdle.

4.

To make the bakpia: (13)___________ the skin dough for about 10 gram and make it flat. Then, take a little bit of the layer dough and flat it on the top of the skin dough. Fold the dough and make it a ball. Next, (14)___________ the ball dough in the vegetable oil for about 15 minutes. Take it out, and flat it. After that, put the content and make it a flat ball. The (15)___________, bake the dough in an oven with 200 degree temperature for about 15-20 minutes.

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English for the Employees of Bakpia Pathuk 25 Jaya

Task 7 Study the explanation of how to make bakpia in Task 6 once again. Then, practice it in pairs. Pelajari cara membuat bakpia di Task 6 sekali lagi. Kemudian, praktikkan secara berpasangan.

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English for the Employees of Bakpia Pathuk 25 Jaya