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LexisNexis® Technology Gap Survey

By WorldOne Research

1
Contents

1. Objective and Method


2. Sampling and Quotas
3. Key Findings
1. White Collar Profession
2. Legal Profession
4. Detailed Findings
5. Appendix

2
Objective and Methodology

• The objective of this research is to investigate whether or not there is a gap between
generations of legal and white collar professionals in terms of technology in the
workplace.
• WorldOne has utilized a CAWI methodology for this project.
• The survey was scripted to be web friendly. This ensures respondents self-complete
the survey via the Internet.
• The survey took place between July 22nd and August 8th, 2008.

3
Sampling and Quotas

• This study was conducted in the USA only


• Total sample size is 700 legal and white collar professionals
• The target is comprised 250 legal professionals (subsequently segmented as the
“Legal Sector”) and 450 non-legal professionals (“White Collar” segment).
• White collar professionals are mostly comprised of such as, educators, healthcare
professionals or other professional services.
• Legal professionals needed to work in the legal sector (NOT as a paralegal) or work
as an in-house legal counsel for a corporation.

Legal White Collar Total


Professionals Professionals
Baby Boomers (born 1964 or 100 175 275
before)
Gen X (born 1965-1979) 100 175 275
Gen Y (born 1980 or later) 50 100 150
Total 700

• The data was weighted on gender to ensure the proper representation of the legal
and white collar professions.

4
Key Findings: White Collar Professions

Everyone in the White Collar workforce uses and values technology in the workplace. However,
new ways in which technology is being used at work (especially among the youngest workers) is
creating challenges that may not be good for business.
• All ages and levels of workers in the white collar workplace use technology and software at their jobs, with almost
100% penetration of the most important forms of hardware and software:
– 100% use either a laptop or desktop or both
– 100% use e-mail and calendar programs
– 94% use an Internet browser

• Additionally, all ages and levels of white collar workers agree that new technology and software applications have
made it easier to:
– Get up-to-the-minute information (95% agree)
– Perform research (94% agree)
– Improve productivity (90%)
– Manage information (87%)

• Finally, 88% of white collar workers think that devices, such as laptops, PDAs and mobile phones, make people
significantly more productive.

• The most junior workers (Gen Y - aged under 28) and even Gen X workers (aged 29-43) use a far wider range of
software and programs on the Internet at work than the most senior workers (Boomers – aged 44 to 60):
– Only 35% of Boomers say they use music playing software at work versus 60% of Xers and 58% of Yers.
– Twice as many Gen Y workers use video playing programs at work (51%) compared to Boomers (25%).
– 49% of Gen Y use photo editing programs at work versus 28% of Boomers.

5
Key Findings: White Collar Professions

Some of this use of technology at work appears to include programs and software that
may be used more for personal tasks. And this is even more pronounced among the
younger generation. Thus:
• Almost three times as many Gen Y workers (39%) report using gaming programs at work than
Boomers (14%).
• 62% of Gen Y reports accessing a social networking site from work; versus only 14% of Boomers.
• 47% of Gen Y access Internet bulletin boards and forums from work - versus 27% of Boomers
• 44% of Gen Y access multimedia sharing web sites from work - versus 24% of Boomers.

Additionally, Gen Y workers multi-task at even higher levels than the other generations
as evidenced by the amount of hours in each work day that they report accessing
various devices and programs. And this is especially the case for programs and web
sites that may not be strictly work-related.
• Gen Y workers report spending an average of 17.4 hours in a work day using a PC, a PDA and a
mobile phone, whereas, Boomers report spending just 9.7 hours a work day using the same
devices.
• Gen Y workers report spending an average of 20.5 hours a work day using e-mail programs,
Internet browsers, instant messaging programs and Microsoft Office programs, while Boomers
only report spending 11.9 work hours using the same programs.
• Gen Y workers report spending an average of 10.6 hours of every work day accessing social
networking web sites, news web sites, blogs, Internet forums and multimedia sharing web sites,
versus 5.6 hours reported by Boomers.

6
Key Findings: White Collar Professions

And the younger generation is the group most seriously concerned that the unrestricted use of
software, hardware and the Internet at work may not be good for their own workplace productivity.
This is especially so for Internet web sites that blur the boundaries between their personal and
professional lives.
• Thus, 32% of Boomers think the Internet can decrease workplace productivity, where as, 50% of Gen Y workers
think this is the case.
• 22% of Gen Y say that social networking web sites decrease their productivity at work, versus 0% of Boomers and
7% of Gen X.
• 22% of Gen Y say that multimedia sharing web sites decrease their productivity at work, versus only 3% of
Boomers and 7% of Xers.
• 15% of Yers think Blogs decrease their workplace productivity ,versus only 1% of Boomers and 4% of Gen Xers.
• 53% of Gen Yers agree that personal devices, such as Blackberries and mobile phones, encourage too much
multi-tasking.

Additionally, there are divergent ideas about what is and is not an appropriate use of technology
and software in the white collar workplace. This divergence could contribute to in-office tensions
and even harm teamwork and productivity.
• While a over two thirds (68%) of all Boomers agree that PDAs and mobile phones contribute to a decline in proper
workplace etiquette, less than half (46%) of Gen Y workers think so.
• While over two thirds of Boomer workers think the use of a laptop or PDA during in-person meetings is
“distracting” (68%), less than half (49%) of Gen Y workers think so.
• While only 17% of Boomers think using laptops or PDAs during in-person meetings is “efficient,” over one third
(35%) of Gen Y think it is.
• While only 28% of Boomers think that blogging about work-related issues is acceptable, 41% of Gen Y do.
• While almost half of Gen Y workers (47%) think it’s acceptable to befriend a client on a social networking site, only
24% of Boomers do.
• While only 38% of Boomers think it’s appropriate to befriend a colleague on a social networking site, over three
quarters 76% of Gen Y workers do.

7
Key Findings: Legal Profession

Everyone in the Legal workforce uses and values technology in the workplace. However, the new
ways in which technology is being used at work (especially among the young legal professionals) is
creating challenges that may not be good for business.
• About 7 in 10 (71%) legal professionals agree that their profession is maximizing on the use of available
technology and software. There is nearly 100% penetration of the most important forms of hardware and
software:
– 100% use either a laptop or desktop or both
– 93% use e-mail and calendar programs
– 99% use an Internet browser

• Additionally, all ages and levels of legal professionals agree that new technology and software applications have
made it easier to:
– Get up-to-the-minute information (95% agree)
– Perform research (95% agree)
– Improve productivity (95%)
– Manage information (90%)

• Finally, 90% of legal workers think that devices, such as laptops, PDAs and mobile phones, make people
significantly more productive.

• Junior legal professionals Gen Y (aged under 28) and Gen X (aged 29-43) use a far wider range of software and
programs on the Internet at work than the most senior workers (Boomers – aged 44 to 60):
– Only 35% of Boomers say they use music playing software at work versus 63% of Xers.
– Gen X workers use video playing programs at work (46%) compared to Boomers (24%).
– 45% of Gen Y use photo editing programs at work versus 25% of Boomers and 21% of Xers.

8
Key Findings: Legal Profession

Some of this use of technology at work appears to include programs and software that
may be used more for personal tasks. And this is even more pronounced among the
younger generation of legal professionals:
• Almost two times as many Gen X (26%) or Y workers (29%) report using gaming programs at
work than Boomers (15%).
• 55% of Gen Y and 40% of Gen X report accessing a social networking site from work, versus
only 13% of Boomers.
• 36% of Gen X access Internet bulletin boards and forums from work, versus 22% of Boomers
• 39% of Gen X access multimedia sharing web sites from work, versus 25% of Boomers.

Additionally, Gen Y workers multi-task at even higher levels than the other generations
within the legal profession as evidenced by the amount of hours in each work day that
they report accessing various devices and software programs. As it relates to web
based applications, Gen X and Y multi-task at the same level and higher than Boomers.
• Gen Y legal professionals report spending an average of 20.2 hours in a work day using a PC, a
PDA and a mobile phone, whereas, Boomers report spending just 8.7 hours Gen X spend 11.12
hours in a work day using the same devices.
• Gen Y legal professionals report spending an average of 22.91 hours a work day using e-mail
programs, Internet browsers, instant messaging programs and Microsoft Office programs, while
Boomers and Xers only report spending 10.28 and 14.36 work hours using the same programs.
• Gen Y and Gen X legal professionals report spending an average of 8.52 and 8.09 hours of every
work day accessing social networking web sites, news web sites, blogs, Internet forums and
multimedia sharing web sites, versus 4.78 hours reported by Boomers.

9
Key Findings: Legal Profession

And the younger generation (Gen X and Y) within the legal profession are more seriously concerned
than Boomers that the unrestricted use of some Internet based applications at work may not be
good for their own workplace productivity.
• Thus, 29% of Boomers think the Internet can decrease workplace productivity, where as, 56% of Gen X and 59%
of Gen Y workers think this is the case.
• 30% of Gen Y say that social networking web sites decrease their productivity at work, versus 2% of Boomers and
9% of Gen X.
• 9% of Gen X say that multimedia sharing web sites decrease their productivity at work, versus only 2% of
Boomers.
• 9% of Yers think Blogs decrease their workplace productivity ,versus only 2% of Boomers.

Additionally, there are divergent ideas about what is and is not an appropriate use of technology
and software in the legal profession. This divergence could contribute to in-office tensions and
even harm teamwork and productivity.
• All generations within the legal profession agree that PDAs and mobile phones contribute to a decline in proper
workplace etiquette (Boomers=63%, Gen Y=73% and Gen Y= 57)
• However they differ in that Boomers and Gen X legal professionals think the use of a laptop or PDA during in-
person meetings is “distracting” (75% for both generations), whereas 44% of Gen Y legal professionals think so.
Moreover, Gen Y legal professionals are using these types of devices more frequently than the older generations
within the courtroom (74% vs. 23% Boomers and 48% Gen X).
• While only 23% of Boomers and 29% of Xers think using laptops or PDAs during in-person meetings is “efficient,”
nearly half (47%) of Gen Y think it is.
• While only 27% of Boomers think that blogging about work-related issues is acceptable, 40% of Gen X and 52%
of Gen Y do.
• And in terms of new technology compromising confidentiality and security within the legal profession, nearly all
(98%) of Boomers agree, whereas, 66% of Xers and 79% of Gen Y agree with this statement.
• While Gen Y and Gen Y legal professionals (48% and 40%) think it’s acceptable to befriend a client on a social
networking site, only 20% of Boomers do.
• While only 35% of Boomers and 64% of Xers think it’s appropriate to befriend a colleague on a social networking
site, 91% of Gen Y workers do.

10
Technology Overall

11
Q14i. There is a clear generation gap at my workplace
when it comes to adopting and using new technology and
applications
A clear majority (57%) of professionals agree that a generation gap exists in their
workplace. There is minimal difference between the two sectors.

57% 57% 57% 57% 56%

Base size: Total =700


Legal Professionals = 250
White Collar Professionals= 450
12
Q14i. There is a clear generation gap at my workplace when it
comes to adopting and using new technology and applications

Perceptions of a generation gap regarding technology appear significantly influenced by


age with Gen Y far likelier to cite than Boomers.

51%
57%
69%

:Significantly higher than other generations :Significantly lower than other generations

Base size: Baby Boomers = 275


Gen X = 275
Gen Y= 150
13
Q14j. Email, PDAs, texting and Blackberry are methods of
communication, but the discussions are disjointed and not
effective
Although a clear majority reject this hypothesis, a perhaps surprisingly high minority (43%)
agree. Men are more likely to concur (45% vs. 39% of women) as are White Collar (46%
vs. 39% Legal).

39%
43% 46%

:Significantly higher than other generations

Base size: Total =700


Legal professionals = 250
White Collar Professionals= 450
14
Q14j. Email, PDAs, texting and Blackberry are methods of
communication, but the discussions are disjointed and not
effective
While generational attitudes appear reasonably uniform, White Collar Baby Boomers
(54%) and Legal Sector Generation Y (62%) seem more likely to perceive these new
communication technologies as ineffective.

38%
47% 44%

:Significantly higher than other generations :Significantly lower than other generations

Base size: Baby Boomers = 275


Gen X = 275
Gen Y= 150
15
Q17. Has the following become easier or more difficult as
a result of new technology and software applications?
Summary Much/Somewhat Easier
All segments overwhelmingly agree that new technologies provide improved information reception, better
information management, enhanced research potential and enable overall improvements in productivity.
However, although a clear majority supports the other propositions, there is a significant minority resistant to
claimed benefits in building professional relationships, improving billing times and attracting new business.

:Significantly higher than the other sector

Base size: Total =700


Legal professionals = 250
White Collar Professionals=450
16
Q17. Has the following become easier or more difficult as a
result of new technology and software applications?
Summary Much/Somewhat Easier
With regard to attracting new business, Baby Boomers are clearly less enthusiastic about the
benefit of new technologies (almost half reject the proposition). White Collar Boomers are also
significantly less likely to cite the building of professional relationships or billing benefits.

:Significantly higher than baby boomers :Significantly lower than other generations

Base size: Baby Boomers = 275


Gen X = 275
Gen Y= 150
17
Q18A. New technology and software can compromise the
confidentiality and security of the legal profession
Among Legal Profession
Almost three-quarters of Legal professionals feel that new technologies present some risk to
confidentiality and security (one in 5 strongly agree). Concern emanates most notably from
Gen Y and Boomers and is more likely among men (77% vs. 65% of women).

66%
73%
78% 79%

:Significantly higher than other generations :Significantly lower than other generations

Base size: Baby Boomers = 100


Gen X = 100
Gen Y= 50
18
Q18B. The legal profession is maximizing the utilization of
available technologies and software
Among Legal Profession
About 7 in 10 legal practitioners agree that their profession is achieving maximum benefit
from available technologies with Gen Y most and Boomers least positive. By a sizeable
margin (82% vs. 66%), women are also more positive than men.

65%
71% 70%

87%

:Significantly lower than other generations


Base size: Baby Boomers = 100
Gen X = 100
Gen Y= 50
19
Hardware/Technology Device Usage and
its Effect on Workplace Productivity

20
Q7. Which of the following do you use?

Over 6 in 10 professionals use both a desktop and a laptop computer. Among those using
only one type of device, desktops outweigh laptops by almost three to one. Boomers,
particularly in the Legal Sector, are significantly more likely to solely use desktops.

:Significantly higher than the other sector


Base size: Total =700
Legal professionals = 250
White Collar Professionals=450
21
Q7. Which of the following do you use?

Boomers are significantly more likely to use only a desktop computer than their younger
colleagues.

:Significantly higher than other generations :Significantly lower than other generations

Base size: Baby Boomers = 275


Gen X = 275
Gen Y= 150
22
Q8. During an average workday, how many hours would
you estimate that you spend using…?
Mean Summary Hours Per Day

Professionals claim over seven hours daily PC use - longer than combined use of other
devices. Perceptions of PDA and/or cell phone use are also relatively high while other
devices are significantly less used.
Perhaps partly a reflection of their seniority, Boomers cite significantly less time using all
devices except personal computers. Gen Y claims to be the heaviest device users overall.

White Collar 
Total Legal Sector Baby Boomer Gen X Gen Y
Sector
A personal
7.6 7.0 8.0
computer 7.0 7.8 8.5
A PDA, blackberry
or another smart 1.9 2.1 1.7
phone 1.1 1.7 4.0
A mobile phone 2.5 2.3 2.7 1.6 2.5 4.9
A fax machine 1.1 1.4 0.9 0.5 1.0 2.6
Typewriter 0.5 0.7 0.4 0.1 0.4 1.4
Pager 0.7 0.8 0.6 0.2 0.6 1.8

:Significantly higher than the other sector/generation :Significantly lower than other generations

Base size: Total =700 Baby Boomers = 275


Legal Professionals = 250 Gen X = 275
White Collar Professionals=450 Gen Y = 150
23
Q19. How frequently do you use your cell phone, PDA or
smartphone such as a Blackberry in the courtroom?
Among Legal Profession
6 in 10 legal professionals state that they never use PDA type devices in the courtroom with
only 1 in 7 citing frequency of usage.
Nevertheless, there is a sharp divergence among segments. Over three quarters of
Boomers never use them; while this falls to around half among Gen X and about one-
quarter among Gen Y legal professionals. Men are also less likely than women to use these
devices.
4%
15% 15%

46%

:Significantly higher than the other sector :Significantly lower than other generations
Base size: Baby Boomers = 100
Gen X = 100
Gen Y= 50 24
Q14. How strongly do you agree or disagree with the following
statements about new technology, tools, websites and software at
work? Percentage ‘Agree’
While new technology tools are overwhelmingly perceived to enhance productivity and
communications, there is also a perceived “downside”. Negativity is focused chiefly upon a
perception of “never switching off” (confirmed by approximately 7 in 10 respondents) and by an
apparent replacement of personal contact with colleagues (cited by 6 in 10).
In addition, more than half (55%) fear new technology encourages “too much” multi-tasking, a figure
highest among Legal Sector Gen Y (62%). Nevertheless, the overall patterns of both positive and
negative perception are relatively consistent across all sub-groups.
White Collar 
Total Legal Sector Baby Boomer Gen X Gen Y
Sector

Personal devices, such as Blackberries


55% 54% 56% 58% 53% 53%
encourage too much multi-tasking.

Devices, such as laptops, PDAs and


mobile phones make people significantly 88% 90% 87% 86% 91% 86%
more productive.

Devices, such as PDAs and mobile phones


33% 32% 34% 33% 34% 32%
confuse workplace communications.
Personal devices such as Blackberries and
pagers mean I never really get to “switch 71% 74% 69% 66% 77% 72%
off” my work responsibilities after hours.
I spend more time communicating with
my co-workers through email or on the 63% 56% 67% 59% 65% 69%
phone than I do face to face.

:Significantly higher than the other sector :Significantly lower than other generations
Base size: Total =700 Baby Boomers = 275
Legal Professionals = 250 Gen X = 275
White Collar Professionals=450 Gen Y = 150
25
Q15. Using a laptop or PDA (e.g. Blackberry) during in-
person meetings maybe considered as…
Percentage ‘Agree’

Approximately two-thirds of respondents agree that using technology tools during a meeting
is both impolite and distracting. Legal Gen Y professionals are least likely to concur with
this hypothesis (46%), while their Gen X colleagues are most likely to agree (three-quarters
citing distracting and 83% impolite). Boomers are also more likely to be hostile, particularly in
the Legal Sector.
Only around a quarter feel that in-meeting use of these tools makes people more efficient and
productive or is unavoidable with only one in 5 citing the tools as essential.
Overall, legal professionals are more inclined to agree that technology tools are
impolite/distracting in meetings yet more likely to find them efficient and unavoidable.

White Collar 
Total Legal Sector Baby Boomer Gen X Gen Y
Sector
Impolite 66% 72% 62% 67% 68% 57%
Distracting 63% 70% 59% 68% 64% 49%
Productive 27% 27% 28% 20% 33% 35%

Efficient 25% 29% 23% 17% 30% 35%

Unavoidable 23% 28% 19% 17% 29% 21%

Essential 20% 18% 21% 11% 24% 32%

None of these 2% 2% 2% 2% 2% 3%

:Significantly higher than the other sector/generation :Significantly lower than other generations
Base size: Total =700 Baby Boomers = 275
Legal Professionals = 250 Gen X = 275
White Collar Professionals=450 Gen Y = 150
26
Software Usage and It’s Effect on
Workplace Productivity

27
Q9. During an average workday, how many hours would you
estimate that you spend using each of the following applications?
Mean Summary Hours Per Day

Most professionals claim they spend a significant number of hours each day using an
email/calendar program, an Internet browser and Microsoft Office. In contrast, instant
messaging programs are significantly less used (“never” by a clear majority of Baby Boomers).
Browsing is widely utilized across sectors and segments, but Microsoft Office is of greater
significance within the Legal Sector, while other professionals are notably heavier users of
instant messaging programs.

Boomers spend less time on all these applications, especially in comparison to Gen Y.

Total Legal Sector White Collar Sector Baby Boomer Gen X Gen Y

An email and calendar


program (e.g. Microsoft 4.2 3.8 4.4 3.3 4.5 5.4
Outlook)

An Internet browser 4.6 5.3 6.9


5.3 4.7 5.7
(e.g. Internet Explorer)

An instant messaging
program (e.g. AIM, 1.9 1.3 2.2 1.0 2.3 3.1
MSN Messenger, ICQ)

Microsoft Office (e.g. 3.0 4.1 5.1


3.8 4.0 3.7
Excel)

:Significantly higher than the other sector :Significantly lower than other generations

Base size: Total =700 Baby Boomers = 275


Legal Professionals = 250 Gen X = 275
White Collar Professionals=450 Gen Y = 150
28
Q11. Which of the following software have you used during
work hours?
Percentage ‘Used’
There is relatively moderate usages of applications, such as audio visual programs, with
over one-third claiming no usage (rising to almost half among Boomers).

The White Collar segment makes greater use of all programs, particularly photo editing and
movie making.
White Collar 
Total Legal Sector Baby Boomer Gen X Gen Y
Sector

Music playing programs 49% 47% 49% 35% 60% 58%

Video playing programs 39% 34% 42% 25% 49% 51%

Photo editing programs 34% 27% 39% 28% 35% 49%

Gaming programs 24% 21% 25% 14% 28% 39%

Movie maker programs 12% 7% 15% 9% 12% 20%

None of the above 35% 37% 34% 44% 28% 26%

:Significantly higher than the other sector/generation :Significantly lower than other generations

Base size: Total =700 Baby Boomers = 275


Legal Professionals = 250 Gen X = 275
White Collar Professionals=450 Gen Y = 150
29
Q10. How many emails do you receive in an
average workday?
With around half of the total survey claiming 30+ emails received per working day, there
appears to be more utilization within the Legal Sector. Only one in 25 reported receipt of
5 or less emails in a typical workday.

:Significantly higher than other sector :Significantly lower than other sector

Base size: Total = 700


Legal Professionals = 250
White Collar Professionals=450
30
Q10. How many emails do you receive in an
average workday?
Gen Y Professionals report receipt of considerably fewer workday emails than their
older colleagues. This possibly reflects their on average less senior positions, a greater
separation of personal/ work usage, and more reliance on text messaging.

:Significantly higher than other generations :Significantly lower than other generations

Base size: Baby Boomers = 275


Gen X = 275
Gen Y= 150
31
Q14e. Communications software, such as email and
instant messaging creates information overload.

43% of the respondents agree that communications software leads to information


overload. This perception rises to around half of Boomers and Gen Y Legal
professionals.

43% 42% 43%

Base size: Total =700


Legal Professionals = 250
White Collar Professionals=450
32
Q14e. Communications software, such as email and
instant messaging creates information overload.

Boomers appear notably more concerned about information overload than generation X.

38%
47% 44%

:Significantly higher than other generations :Significantly lower than other generations

Base size: Baby Boomers = 275


Gen X = 275
Gen Y= 150
33
Internet Usage and It’s Effect on
Workplace Productivity

34
Q12. How many times do you access the following
sites during a typical workday?- Percentage of zero
access
A majority report zero access to information databases (53%), net forums (62%), multimedia
sharing (64%), social networking (68%) and blogs (70%) in a typical working day. Conversely,
only a minority do not use search-engines (6%), personal email (11%) and news sites (21%).
Almost two-thirds use search engines 5 or more times per day, while around 1 in 6 access
information databases as regularly.
Boomers report using all types of databases less often, a trend prevalent across the technology
tools spectrum.
White Collar 
Total Legal Sector Baby Boomer Gen X Gen Y
Sector

Information database 53% 30% 67% 61% 49% 43%

A search engine 6% 5% 6% 7% 4% 5%

A social networking site 68% 71% 66% 86% 61% 38%

A news site 21% 16% 24% 30% 14% 15%

Blogs 70% 77% 67% 81% 64% 58%

Internet Forums 62% 72% 56% 73% 54% 53%

Your personal e-mail


11% 11% 11% 14% 9% 5%
account

A multimedia sharing site 64% 68% 62% 76% 55% 55%


:Significantly higher than the other sector

:Significantly higher than the other sector/generations :Significantly lower than other generations
Base size: Total =700 Baby Boomers = 275
Legal Professionals = 250 Gen X = 275
White Collar Professionals=450 Gen Y = 150
35
Q12. How many times do you access the following
sites during a typical workday?- Mean Summary
Hours Per Day
Information databases are accessed significantly more by Legal professionals (60% use vs. only
28% in the White Collar segment). Boomers tend to use these databases less often, as well as
search engines, social networking sites, blogs and multimedia sharing sites.

White Collar 
Total Legal Sector Baby Boomer Gen X Gen Y
Sector

Information database 2.3 3.6 1.6 1.5 3.1 2.8

A search engine 9.9 8.5 10.7 7.6 11.9 11.2

A social networking site 1.2 0.8 1.3 0.4 1.5 2.3

A news site 3.2 3.2 3.3 2.6 4.0 3.2

Blogs 0.9 0.8 1.0


0.5 1.1 1.6
Internet Forums 1.6 0.8 2.1 1.4 1.7 2.1
Your personal e-mail
9.4 9.8 9.2 8.5 10.2 10.1
account

A multimedia sharing site 1.0 0.9 1.1 0.7 1.2 1.5

:Significantly higher than the other sector/generations :Significantly lower than other generations

Base size: Total =700 Baby Boomers = 275


Legal Professionals = 250 Gen X = 275
White Collar Professionals=450 Gen Y = 150
36
Q13. Has the following increased or decreased your
productivity?
Percentage ‘Increase’ of total respondents
Professionals using the tools overwhelmingly agree that internet search engines (70%
concur) as well as personal email accounts (37%) and information databases (33%) have
boosted their productivity. Support for these tools is notably higher in the Legal Sector. The
other tools listed are considered by either a majority or virtually half to have “no impact” on the
efficiency of the workplace.
Significantly, Internet forums are rated higher by non-Legal professionals. Except of the
personal email account cited a bit more often, Boomers are less likely to cite most of the tools
as increasing productivity comparing to other generations.

White Collar 
Total Legal Sector Baby Boomer Gen X Gen Y
Sector
An Internet information 28% 38% 35%
33% 55% 20%
database
A search engine 70% 76% 66% 69% 72% 67%

A social networking site 8% 5% 9% 4% 10% 13%

A news site 28% 23% 31% 24% 31% 30%


Blogs 10% 6% 12%
6% 14% 9%
Internet Forums 16% 5% 23% 10% 21% 21%

Your personal email account 37% 39% 36% 41% 34% 35%

A multimedia sharing site 7% 4% 10% 6% 9% 8%

:Significantly higher than the other sector :Significantly lower than other generations

Base size: Total =700 Baby Boomers = 275


Legal Professionals = 250 Gen X = 275
White Collar Professionals=450 Gen Y = 150
37
Q14d. Social networking sites, such as Facebook,
MySpace inappropriately blur the lines between
people’s personal and professional lives
Approximately 7 in 10 of the total sample believe that social networking sites can
inappropriately blur the distinction between personal and professional lives (with one-third
strongly agreeing).

70% 68%
72%

:Significantly higher than the other sector

Base size: Total =700


Legal Professionals = 250
White Collar Professionals=450
38
Q14d. Social networking sites, such as Facebook,
MySpace inappropriately blur the lines between
people’s personal and professional lives
While Boomers and Gen X professionals consistently registering around these averages, Gen
Y is sharply polarized between Legal (agree most) and White Collar segments (concur least).
Gen Y tends to less strongly perceive the boundary of social networking sites comparing to
their older peers.

65%
71% 72%

:Significantly lower than the other generations

Base size: Total =700


Legal Professionals = 250
White Collar Professionals=450
39
Q14g. The Internet contributes to a decline in
workplace productivity
Approaching 4 in 10 of all respondents believe the Internet can decrease workplace
productivity (although only around a fifth of these strongly believes). While over half of Gen
X and Gen Y Legal professionals are in agreement, only 3 in 10 of their Boomer colleagues
concur. In addition, only a mere one-third of their White Collar counterparts agree with this
position.

39% 37%
43%

Base size: Total =700


Legal Professionals = 250
White Collar Professionals=450
40
Etiquette

41
Q14f. PDAs and mobile phones contribute to the
decline of proper workplace etiquette
About 6 in 10 agree that PDAs and mobile phones have led to a decline of proper etiquette
in the workplace. Both sets of Boomers and Legal Gen Y are more inclined to accept this
position, with White Collar Boomers particularly likely to feel strongly.

60% 59%
62%

:Significantly higher than the other sector

Base size: Total =700


Legal Professionals = 250
White Collar Professionals=450
42
Q14f. PDAs and mobile phones contribute to the
decline of proper workplace etiquette
Boomers, especially in the White Collar sector, are most likely to perceive PDAs and
mobiles as detrimental to workplace etiquette.

47%
57%
69%

:Significantly higher than other generations :Significantly lower than other generations
Base size: Baby Boomers = 275
Gen X = 275
Gen Y= 150
43
Q16. How acceptable do you feel each of the

following is?
Percentage ‘Very/Somewhat Acceptable
Most of these activities are considered at least somewhat acceptable by a clear majority. Using multimedia formats for presentations and web
research of clients or candidates are overwhelmingly acceptable, with 7 in 10 supporting online radio listening and messaging clients. All but
two of the remaining activities are also acceptable to a majority, including (unsurprisingly?) non-work related surfing. Only two activities are not
ideal by most including, conducting ‘blogs’ about work related issues and befriending clients on social networking sites.
In general, Legal Professionals are relatively more likely to consider many of these activities acceptable, while Baby Boomers tend to consider
them less acceptable vs. other segments (presumably a reflection of more senior positions).

Total Legal Sector White Collar Sector Baby Boomer Gen X Gen Y


Using multimedia for important
94% 94% 93% 91% 97% 92%
presentations
Looking up information on a client or
candidate on an Internet search 90% 95% 87% 88% 93% 88%
engine
Listening to an online radio station
73% 74% 73% 63% 81% 84%
during work
Sending a text or an instant message
to a client's cell phone or mobile 71% 71% 71% 72% 76% 59%
device
Listening to your portable music
65% 65% 65% 60% 69% 72%
player during work
Using work technology and software
59% 62% 56% 51% 67% 59%
to perform personal task
To befriend a colleague on a social
55% 54% 56% 38% 66% 76%
networking site
Checking non-work related Internet
55% 60% 52% 48% 62% 58%
sites during work
Blogging about work related issues 36% 36% 36% 28% 42% 43%
To befriend a client on a social
36% 31% 39% 24% 44% 47%
networking site

:Significantly higher than the other sector :Significantly lower than other generations
Base size: Total =700 Baby Boomers = 275
Legal Professionals = 250 Gen X = 275
White Collar Professionals=450 Gen Y = 150
44
Appendix

45
Q3. Which of the following best describes the sector
in which you are currently employed? – Total

Base size: Total =700


Legal Professionals = 250
White Collar Professionals=450
46
Q3. Which of the following best describes the sector
in which you are currently employed? – White Collar
Professionals

Base size: Total =450


White Collar Professionals=450
47