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The Pulse Navy Medicine


Anytime, Anywhere
Spring 2009

Inside ths issue

CO’s Message 2

Women’s Heart Health 4

Food For Your Eyes 5

Baby News 6
Red Cross Recruiting
Teen Volunteers
TRICARE Advisors 7
in new offices
Tooth Care Promotion
Pet Visitation Program 8

Grapevine—Walker is 9
NH Jacksonville
Sailor of the Year

NH Jacksonville 10
Civilians of the Year

NH Jacksonville Core 11
and Branch Health
Clinic Top Sailors

More Top Sailors 12

First in Service
Disaster Preparedness 13
Training keeps

New Officers in 14
‘Navy Medicine’s humanitarian civil assistance (HCA) missions offer Charge at Kings Bay
a positive vision of hope and opportunity rooted in our history and and Albany Clinics
in the promise of our future. HCA missions reflect our belief in the
worth, dignity, equality and value of every person in the world.’ — More NH Jax News 15
Surgeon General of the Navy Vice Adm. Adam M. Robinson, Jr.
Naval Hospital Jacksonville staff members joined an international civilian and Phone Directory 16
government team in making a difference in the lives of thousands in Latin America
during Operation Continuing Promise 2008. The photos above show Lt. Cmdr.
Celeste Santana, Lt. Carmon Harmon and HN Shanisha Fitch and other Operation
Continuing Promise volunteers working with home-
home-country patients and school For more NH Jax news go to:
children during the August—
August—December cruise. For more see page 8.

N aval Hospital Jackson- of the team and are prepared through training
ville is focused on taking and practice to deal with them before they be-
the health care we offer come a disaster. The recent successful landing
from “Good to Great.” This re- of the US Airways passenger plane on New
flects a business philosophy out- York’s Hudson River is an example of an air crew
lined in the well-known book of who had this down to an art. Similar “miracles”
that title by Jim Collins. can and do happen in the medical field and
A central theme in the book TeamSTEPPS™ is a tool designed to make them
is that organizations that make happen more often. This program holds promise
Capt. Bruce Gillingham for improving safety for patients whether they are
the leap from “Good to Great”
steadily build on their successes to accelerate “the treated in the hospital emergency room, the op-
flywheel” of improvement. They objectively face the erating room, in labor and delivery, or in a war
“brutal facts” learned from less successful outcomes zone.
and study them in detail to improve the way they op- Patient safety and prevention of patient harm
erate. Lasting success is not based on the stellar occurs at three inter-related levels or tiers:
achievements of a star figurehead, but on the cumu- Tier I: System Approach. This tier recog-
lative improvements of the entire team. Great organi- nizes that the majority of patient harm comes
zations empower all team members to recognize from errors in a systemic process. Improvements
problems before they become a crisis and to speak at this level are made after careful review of the
up and be heard. systemic factors that contributed to the error in
This may sound familiar to those of you who are order to minimize the chances that they will occur
members of the aviation community. Aviation has again in the future.
long practiced the concepts of “crew resource man- Tier II: Anticipation. This tier is predicated
agement” emphasizing the importance of clear com- on the understanding that, even in the best de-
munication between all levels of the crew, starting signed systems, errors will still occur. Therefore,
with a pre-flight brief that emphasizes each crew the strategy in this tier is to anticipate that these
members responsibilities to the common mission. errors will occur and build multiple buffers into
These techniques are honed in a simulation environ- the system that will interrupt the chain of events
ment in which aircrews simulate scenarios in which between the error and its harming of the patient.
unexpected, even frightening challenges are thrown Tier III: Prove It. This tier recognizes that
into the mix. The idea is that if the crew members human beings are fallible. Although tiers I and II
effectively communicate, collaborate and coordinate minimize and anticipate errors, this tier requires
their response in the drill situation, they are better that health care workers adopt a “prove it” mind-
prepared to respond correctly under the pressure of set. For instance, when a nurse is verifying a
a real event. medication prior to administering it to a patient,
Navy Medicine, working with the DoD Patient the appropriate mindset is not to assume that it is
Safety Program, TRICARE Management Activity and correct but to adopt an attitude that the medica-
the Agency for Healthcare Research and Quality, is tion is incorrect and could be harmful to the pa-
implementing a program based on the principles of tient until he or she has proven it correct and
crew resource management to better prepare medi- safe. Or when the nurse is transfusing blood, it
cal teams to recognize and resolve crisis issues. should be assumed that the blood is the wrong
This program, called TeamSTEPPS™, stands for type, even if the paperwork has already been
Team Strategies & Tools to Enhance Performance checked by others previously. In both instances
and Patient Safety. I’m proud to report that NH Jack- the caregiver must prove that it is correct, not
sonville is one of the first military treatment facilities assume that it is.
to implement this program. TeamSTEPPS™ integrates concepts from all
Through this program health care members are, three tiers, emphasizing the enhanced patient
in the jargon of the aviation community, trained to safety that results from collaboration, communi-
hear low amplitude signals before they become high cation and coordination. Although not a panacea,
volume. In other words they spot potential problems, it is an important step in strengthening our
surface them by communicating with other members Continued on page 3

Page 2
culture of safety as we transition from “Good to several options for keeping the patients warm, in-
Great.” cluding using special warming blankets to no avail,
More than 30 members of the NH Jax staff have a junior hospital corpsman suggested putting the
already completed TeamSTEPPS™ training and are patients in body bags modified with openings for
mentoring co-workers. We’re starting with the high- their head. As you might expect, this was initially
risk, high-volume areas such as operating rooms greeted with muted enthusiasm, but after giving the
(OR), labor and delivery and the Emergency Depart- idea a chance, we discovered it worked extremely
ment but eventually this will touch every department well. This real time solution to a vexing and danger-
and every member of our staff. TeamSTEPPS™ is ous patient care challenge improved the patient’s
truly multi-disciplinary, involving junior and senior body temperature throughout the flight and greatly
providers, nurses, interns and residents, civilians, improving chances for recovery. The lesson for me
our enlisted and administrators – all essential mem- was that great patient safety innovations don’t just
bers of your health care team. come from those with advanced healthcare de-
I was very involved in the implementation of grees. Had the corpsman opted to stay quiet fearing
TeamSTEPPS™ at other Military Treatment Facili- a negative response from his seniors a great idea
ties including Naval Medical Center (NMC) Ports- might have been wasted and many more patients
mouth, Va. and NMC San Diego. The results were would have been at much greater risk.
impressive. As an orthopedic surgeon, I’ve seen how Obstetrics/Gynecology Department Head Cmdr.
the program empowers everyone, from the lowest Mark Fowler, a key leader in our TeamSTEPPS™
ranking operating room technician to the nurses and implementation, notes that the program is evidence-
surgeons, to effectively enhance patient safety. That based with studies indicating a 30-50 percent de-
E-2 OR tech who calls a “time out” if they spot cline in adverse outcomes in health care facilities
something not quite right just before surgery, is just that have adopted it. Although our program is still in
as much a hero as the nurse, the anesthetist or the its infancy, Fowler said he sees great promise. He
surgeon, who catches an error in the patient chart or predicts it will help NH Jax develop an even
realizes a sponge is unaccounted for just before stronger culture of patient safety, not only benefit-
closing. Teamwork, effective communication and ting patients but enhancing staff job satisfaction as
real-time problem solving are crucial elements in this well.
program. I share his enthusiasm. The TeamSTEPPS™
I saw this in practice while deployed to a surgical philosophy will be integral to the care you receive at
shock trauma platoon in Iraq during Operation Iraqi Naval Hospital Jacksonville. I have challenged my
Freedom. Early on, our unit, which received a high staff to think back to the best team they were ever
volume of severely wounded casualties from Fallujah involved with and to replicate that level of collabora-
and Ramadi, received feedback from the higher tion, coordination and communication here. High
echelon treatment facilities that the patients we had performance organizations never rest on their lau-
resuscitated and operated on were arriving to them rels. Implementation of the TeamSTEPPS program
with lowered body temperatures. Our group brain- is yet another example that we are never satisfied
stormed about possible solutions to this problem with the status quo and will continually pursue cut-
which was due to the air currents in the helicopters ting edge strategies to ensure the high quality
taking the patients to Baghdad. After we’d tried healthcare you deserve.


Public Affairs Officer
Commanding Officer NEIL GUILLEBEAU
Executive Officer LOREN BARNES
CAPT JENNIFER VEDRAL-BARON, NC, USN Marketing, Special Contributor
Command Master Chief MARSHA CHILDS
HM1(SW) Michael Morgan & HN Jermaine Derrick
The Pulse is published quarterly by the Public Affairs Office, Naval Hospital Jacksonville. It is an authorized publication for members of the military
and their families. Its contents do not necessarily reflect the official views of the U.S. Government, the Department of Defense or the U.S. Navy and
do not imply endorsement thereof. If you have questions or suggestions regarding this publication, please email:, call
(904) 542-7417 or mail your question to Public Affairs Office, 2080 Child St., Jacksonville, FL 32214-5000. Mail delivery subscription also available.

Page 3
NH Jax observes Red Dress Day
‘Heart Disease, #1 Killer of American Women’
new fad many young adults are
trying. “Many smokers believe
that smoking flavored tobacco
through a hookah water pipe re-
moves the nicotine, but this sim-
By Marsha Childs ple isn’t the case. They are sub-
ject to all the dangers a regular
Naval Hospital smoker faces,” he said.
Jacksonville ob- Another key factor that contrib-
served Red Dress utes to heart disease is physical
Day on Feb. 6 with inactivity. Most Americans are
a health fair to raise not physically active enough to
awareness about gain any health benefits. Activi-
heart disease and the ties such as swimming, cycling,
risks to American women. Terry Botkin, RN secures a Red Dress pin on Fran jogging, skiing, dancing and
Heart disease is the na- Smith , RN . (Photo by Marsha Childs)
walking can all help you heart.
tion’s leading cause of The American Heart Associa-
death for men and women, al- Eating well-balanced meals and tion suggests healthy adults
though many women think it is a reducing or avoiding certain foods ages 18 to 65 should be getting
man’s disease and fail to take it can lower your risk for heart dis- at least 30 minutes of moderately
as a serious threat. ease. A serving of lean meat intense activity five days each
February is designated as should be no larger than the size week or vigorous aerobic activity
American Heart Month. It is a of your computer’s mouse. At din- for a minimum of 20 minutes
natural fit as we think of Valen- nertime, fill your plate with twice three days weekly. But be sure
tine’s Day associated with im- as many fruits and vegetables as to check with your doctor before
ages of the heart. But the heart other foods and choose fat-free starting any exercise program,
is much more than a symbol. It dairy products whenever possible. especially if you have long term
is also the vital organ that Naval Hospital Jacksonville’s medical conditions or physical
pumps blood throughout our Public Health Director, Cmdr. Jo- conditions that affect your ability
bodies. Many of us tend to take seph McQuade, warns about the to move.
our heart for granted until it two major risks associated with Sometimes getting started is the
stops working properly. heart disease. He said, “Cigarette hardest part, but fitting physical
The hospital’s Wellness Center smoke contains carbon monoxide, activities into your daily life is
Department Head, Lt. Cmdr. a toxic gas that decreases the easier than you think. Start with
Stacey Dawson, organizer of the blood’s ability to carry oxygen.” short walks and work up to 30
event, believes you are what Long-term exposure at lower minutes. To keep fit at the office,
you eat. She said, “Sixty-five levels can lead to heart disease start off your day by parking far-
percent of all Americans over 20 and brain damage. ther away from the building and
are overweight or obese. That’s Smoking also prompts the liver walking the extra distance.
a pretty scary statistic.” to increase the production of low Include activity in your life
Dawson explained Americans density lipoproteins (LDL) that is through play and recreation. Go
are getting bigger from a combi- rich in cholesterol. Unfortunately, dancing, fly a kit or play Frisbee.
nation of factors. Americans are it is the bad kind that forms plaque Play tennis, play badminton, play
leading inactive lifestyles, eating and clogs the arteries resulting in anything. Just keep moving!
bigger portion sizes, and eating cardiovascular disease.
more processed foods with McQuade also warned about a
fewer nutrients.
Page 4
pening your
eyes to healthy
eating habits

From the NH Jax Optometry Clinic

March is “Save Your Vision Month.” Honoring that

observance the NH Jax’s Optometry Clinic reminds
you that caring for your eyes includes paying atten-
tion to nutrition.
Approximately 43 million Americans suffer from
age-related macular degeneration or cataracts, the
two leading causes of vision loss and blindness.
Based on research from multiple studies, there is a
strong correlation between good nutrition and the
prevention of these age-related eye diseases. By
eating foods rich in seven nutrients—lutein, zeax-
anthin, omega-3 fatty acids, vitamins A, C, and E,
and zinc—you can help protect your eye sight and
“Basic and clinical research has shown that nutri-
ents in eye-healthy foods can lower the risk of vi-
sion loss,” said Dr. Todd Lauby, department head
of Optometry.
“While vision loss may not occur until your senior
years, I recommend specific nutrients to all my pa- well-balanced diet that includes the currently rec-
tients. I also emphasize the necessity of wearing ommended five to nine servings of fruits and vege-
UV-blocking sunglasses outdoors as well as smok- tables a day whenever possible.
ing cessation in order to help prevent future vision Lauby recommends consuming the nutrients
loss due to certain eye diseases.” above as key nutrients for eye health. Ingestion
The American Optometric Association recom- through food is preferred instead of pill form; how-
mends eating a diet with a variety of foods loaded ever, in some cases, dietary supplements may be
with key nutrients for maintaining and improving necessary. Always consult your primary care pro-
eye health. Avoid hydrogenated fats and eat a vider before taking any dietary supplements.

New babies the TeamSTEPPS™ way Communication between all members of the health care team is key to
quality and patient safety. This is particularly true in obstetrics. The
new evidence-based program (TeamSTEPPS™) is being implemented
here to facilitate better communication between doctors, nurses, hospi-
tal corpsmen and other staff caring for the new mom and baby (See
CO’s Message, page 2). A key initiative in this approach is the shift turn
over brief in which unit leadership share the specifics on each patient’s
case enabling the development of a mental picture of every patient as
the shift begins. This ensures that everyone is on the same page with
patient care expectations. Like an aircrew doing flight checks before
take-off, this process decreases surprises and better prepares the staff
to deal with the unexpected. The hand-off covers 4 Ps: patient, problem,
Participants remain standing during the brief plan and precautions. Also discussed are scheduled procedures, staff-
which is usually done in five minutes or less and ing issues, expected admissions and discharges, and equipment is-
only proceeds when all the key players are pre- sues. This approach is promising for managing complex pregnancies
sent. (Photo by HN Jermaine Derrick) and proactively identifying high-risk situations.

Page 5
Red Cross recruiting
Welcome Junior Volunteers
aboard Noah The NH Jax Red Cross Junior
NH Jax’s first baby of ‘09 Summer Volunteer Program is tak-
ing applications for 2009. If your

teen is dependable, accepts re-
elebrating the New
sponsibility and has a desire to help
Year’s Day birth of their
the community and meets the re-
son Noah Rylan Jacobs,
quirements, then the Junior Volun-
hospital Executive Officer Capt.
teer Summer Program is for them.
Jennifer Vedral-Baron present
High school students 15 to 18 are
Melissa and CSCS Greg Jacobs
encouraged to apply by May 1. En-
a congratulatory certificate from
rollment is limited, so apply early.
NH Jax on Jan. 2. Noah was the
The Red Cross volunteer chairman
hospital’s first delivery in 2009,
will interview all applicants for ap-
arriving at 9:16 a.m., Jan. 1.
proval. The teens will be assigned
Chief Jacobs serves aboard the
to designated hospital areas under
USS Vicksburg. Mom’s preg-
staff supervision. The program re-
nancy was followed by Cmdr.
quires a minimum of four hours per
Ruth Duda and the delivery was
week and a maximum of 24 hours a
performed by Lt. Cmdr Jason
week. Return applications to the
Bosco assisted by Lt. John
Red Cross Office by May 1, with a
Saenz with follow-up care in the
hospital’s OB/Gyn and Maternal copy of the applicant’s current
Infant Unit. PPD. Orientation is June 8-9,
(Photos by HN Jermaine Derrick) Room 205, Bldg. 2004 on the hos-
pital campus. Call 542-7525.
Free Weekly Parenting E-mail
Perinatal Class Schedule
Step by step through baby’s first year

Classes are by appointment only. Call
xpecting and new parents receiving care at 542-BABY to schedule. All classes
NH Jax now have a trusted resource to guide except breastfeeding are in the Family
them through pregnancy, labor, delivery, and Medicine conference room. Breast-
the first year of their baby’s life: the NH Jax weekly feeding is in the main 2nd deck confer-
parenting e-mail. This free service, available on the ence room.
hospital’s Internet site,
Alisa Davis, RN, includes cus-
Baby Boot Camp
tomized information, news, and resources - and an- 8 a.m. - noon— May 6, June 3
nouncements from the hospital’s parent education staff, access to Prepared Childbirth
hospital classes, and tour information - all delivered to your e-mail 9 a.m. - 4 p.m.—April 18, May 16,
in-box. Besides providing great information to parents, it also al- June 13
lows staff to develop a richer, more supportive relationship with Third Trimester Class
patients. When you register for the weekly parenting e-mail, you’ll 9-10:30 a.m.—April 27, May 18, June
receive information tailored to your week of pregnancy and then 22
the age of your newborn. This service is powered by The Parent New OB Intake—First-time Moms
8:30 - 11:30 a.m.—April 17; 24 May 18
Review. Authorization is for the duration of your pregnancy and
and June 22
through the first year of infancy, and will automatically expire on
New OB—Experienced Moms
your baby’s first birthday. The Weekly Parenting E-mail provides: 1:15-3 p.m.—April 16, 13, 20, 27; May
• Weekly support, tips and advice from NH Jax 4, 11, 18; June 1, 8, 15, 22, 29
• Great resources to better support you Hypnobirthing
• Your baby’s developmental milestones, week by week Five weekly classes, 5:30-8 p.m., Next
session TBA.
• Research findings that impact your child’s development.
Page 6
NH Jax TRICARE Office renovations
enhance privacy, comfort, efficiency
By Loren Barnes

V isitors to NH Jax’s TRICARE Health Benefits Office

are now being served in newly renovated spaces.
The TRICARE area, located on the second floor of
the facility’s main tower, has been divided into individual
offices in which each health care beneficiary advisor can
work with customers in a more private and comfortable set-
ting. Previously the HBA area was crowded and divided by
cubicle partitions. The renovation was completed by con-
tracting firm IAP Hill for $85,000. It was overseen by Jim
MacKinder of NH Jax Facilities.
“This is yet another testimonial to our desire to make sure
that we are offering the best possible experience to our pa-
tients,” Capt. Bruce Gillingham, hospital commanding offi-
cer, said. “It is another demonstration of how much we
value them… to have auditory privacy.” Gillingham also
NH Jax Commanding Officer Capt. Bruce Gilling-
lauded the HBAs courteous, efficient service. ham, and Director, TRICARE Business Operations
“It’s all about patient privacy,” HBA Office Supervisor Capt. Brenda Baker, cut a cake for guests as part
Cathy Chapman said. “We can sit in our offices and give of the official opening of the newly renovated TRI-
them our full attention, one-on-one. We can conduct busi- CARE office suite. Looking on (left to right) is TRI-
ness, make phone calls, and work cases with complete pri- CARE Health Benefits Office Supervisor Cathy
Chapman, NH Jax Executive Officer Capt. Jennifer
vacy and fewer distractions. That change has been well re- Vedral-Baron and CMDCM(AW/SW), Cameron
ceived by hospital customers. Bracewell. There was also an official ribbon cutting
To meet with a TRICARE HBA visit their new spaces on for the Feb. 9 event.
the hospital’s second floor, room 2026 or call 542-9164.
(Photo by HN Jermaine Derrick)

Keys to good "Children's teeth are

HM3 Andrew
meant to last a lifetime
dental health and with proper care, a Herzberg

shows a
balanced diet and regu-
rushing – Done two lar dental visits, chil-
times a day, this re- Elementary
dren can have a lifetime
moves plaque, a sticky School
of healthy smiles." -- student how
bacterial film that's always ADA President Mark J.
forming in your mouth. Plaque to brush
Feldman, D.M.D. properly.
is a direct cause of cavities,
it's also a major contributor to gum disease which can West Dental
lead to tooth loss in adulthood. Brushing keeps your teeth staff in-
and mouth clean and bright, your breath fresh. structed chil-
Flossing - Along with brushing, flossing can often prevent dren from 10
or reverse the gum disease "gingivitis.” classes on
Fluorides - prevents cavities by strengthening and pro- proper dental
tecting the tooth enamel from acid. Fluoride can be found hygiene on
in toothpastes, community water supplies, over-the- Feb. 20,
counter mouth rinses, gels and solutions, drops and die- marking Chil-
tary supplements. dren’s Dental (Photo by MC2 Rachel McMarr,
Health Month. Southernmost Flyer)
Dental Checks - See your dentist regularly.
By Marsha Childs

Page 7
et Visitation ‘Continuing Promise’
Making rounds, sharing from page 1
By Loren Barnes
By Loren Barnes
Naval Hospital Jacksonville Individual Augmen-
There’s nothing like tees (IAs) were vital to Operation Continuing Prom-
belly rubs, hugs and kisses ise in 2008 serving aboard the hospital ship USNS
to make your hospital visit Comfort (T-AH-203) and the USS Kearsarge (LHD
less stressful. Just ask 3) in the Caribbean and Central and South Ameri-
Molly! can cruises.
No, Molly isn’t a patient, Three NH Jax providers served aboard the USS
she’s part of the NH Jax Kearsarge, Aug. 2 to Dec. 2, alongside more than
staff with a hospital ID to 1,500 volunteers from an international partnership
prove it. Four-year-old of government and nongovernmental agencies.
Molly and 18-month-old The cruise brought Navy Surgeon General Vice
Teddy are Cavalier King Adm. Adam Robinson’s vision of “hope and oppor-
Charles Spaniels owned by tunity” to thousands of people in Nicaragua, Co-
Cmdr. Deborah Roy, NH lombia, the Dominican Republic, Curacao, Trini-
Jax Nursing’s assistant di- dad, Haiti and Guyana.
rector. They are the first
Molly and Cmdr. Deborah The Kearsarge not only provided medical assis-
Roy help relieve patient
dogs in the new Pet Visita-
tance to the people of these countries but also
Rose Thurman’s stress in tion program. aided recovery efforts after Haiti’s hurricanes with
the Emergency Room. Roy said, “The dogs
Seabee engineering assets.
provide a positive diver-
sion from the normal hospital environment and NH Jax Public Health/Environmental Health Offi-
help folks feel more at home. Many patients and cer Lt. Cmdr. Celeste Santana, Physician Lt. Car-
visitors reminisce about their pets and their impact mon Harmon (NBHC Jax) and Pharmacy Techni-
in their life. The visits provide stress relief and a cian HN Shanisha Fitch were there.
positive interaction that does not involve the medi- The mission participants saw first hand in many
cal illness they are being treated for.” The dogs regions the poorest of the poor struggling to sur-
never approach patients, visitors or staff without vive in appalling living conditions, with little medical
their permission or if it is medically inappropriate. care. Health issues virtually eliminated in more de-
Roy is recruiting more volunteers and dogs. To veloped countries are still big problems there.
participate, dogs should be at least one year old, Santana said the health care teams dealt with the
any breed. They must hold a Canine Good Citizen entire spectrum of maladies of poor tropical coun-
certification, a simple obedience test available tries - malaria and widespread tuberculosis, para-
through the American Kennel Club. Go to sitic infections, malnutrition, untreated injuries and
Dogs must be on year-round flea/tick and heart the full range of sexually transmitted diseases. Her
worm prophylaxis and healthy. They are evaluated efforts, recognized with a Navy and Marine Corps
by the NAS Jax veterinarian annually. Commendation Medal, dealt with issues ranging
Dog owners will be interviewed for the program from educating teens about hygiene, dental care
and will attend the NH Jax American Red Cross and STDs to a crisis in Colombia in which cyanide
orientation program. Handlers are asked to volun- entered a local water supply when a barge acci-
teer for at least one hour per month. “It takes about dent sank drums of the deadly poison into a river.
one hour to complete a set of rounds and dogs get Fitch, who organized and dispensed medications
tired around that time,” Roy explained. also helped de-worm more than 7,000 children,
According to the CDC, pets can help decrease saw more than 300 in sick call, cross-trained on
blood pressure, cholesterol and triglyceride levels the ward and in surgery and was amazed by the
and feelings of loneliness. They increase opportu- people’s resilience to dire circumstances. She said
nities for exercise, outdoor activities and socializa- there were always people they couldn’t reach
tion. Perhaps pets’ biggest benefit is unconditional
love. To volunteer your pet call Roy at 542-7635. Continued on page 10
Page 8
The Grapevine

Walker is NH Jax
Sailor of the Year
By Loren Barnes ber, 2007 to May, 2008. There, she
oversaw 60 hospital corpsmen sup-
“It is an unexpected honor to be porting six doctors and 20 nurses. She
selected as the overall Naval Hospital said, “There was no other experience
Jacksonville Sailor of the Year (SOY),” like it. It was the most unique in my
said Hospital Corpsman First Class career.”
Leilei L. Walker, who works in Naval Back home she led the charge as
Branch Health Clinic Kings Bay’s Den- NBHC Kings Bay became one of the
tal Department. Also selected as the first Navy clinics to merge dental and
Senior Sailor of the Year for the hospi- medical records functions. That task
tal’s seven Naval Branch Health Clin- involved formulating and directing new
ics (NBHCs), HM1 Walker was named operating procedures and cross train-
the command-wide SOY in December. ing efforts after a $250,000 Outpatient
Naval Hospital Jacksonville Com- Records renovation project. More than
manding Officer Capt. Bruce Gilling- 29,000 medical and dental records
ham described Walker as a “hard were integrated.
charger” and the “number one” Sailor Described by her supervisors as a
under his command. He said, “Petty “Sailorization Csar,” Walker enjoys
Officer Walker has a cheerful, sincere, mentoring junior Sailors. “I push them
and professional attitude. She is al- to be the best they can be by empha-
ways polite and courteous to seniors, sizing training. I want to be sure that
and is demanding, considerate, and we have Sailors who are not just
imaginative in her leadership of Sail- trained to fill billets but to be success-
ors. A sincere belief in the Navy and ful in their healthcare roles.” Her men-
tremendous potential describe her torship resulted in a 98 percent
service and she is an outstanding ex- enlisted retention rate and Sailors
ample to any Sailor.” earning honors including Junior Sailor
Walker is the leading petty officer of the Year and Blue Jacket of the
(LPO) of NBHC Kings Bay’s Dental Year as well as selection to “C”
Department. The Quincy, Fla. native schools. “I also look out for them on a
has been a stand-out since first enlist- personal basis,” she said.
ing in January 1993. Walker is shooting for Chief Petty
Walker said one of the most chal- Officer. A graduate of the Naval
lenging jobs she has filled was as the School of Health and Science,
LPO deployed to Joint Medical Group Advanced Medical Laboratory
Guantanamo Bay, Cuba from Novem-
Staff highlights Continued on page 10

Page 9 Page 9
Civilians of the Year Walker—from page 9
Technician School; she holds

exemplify leadership an Associate of Science De-

gree from Darton College, Al-
bany, Ga.
Kimberly Hanniford, a dental assistant at NBHC Ala- Walker, the Clinic’s Sexual
bany, Ga., was selected as the 2008 Category I Civil- Assault Victim Advocate, is
ian of the Year. In an interview with Southwest Geor- helping stand up a Rape Re-
gia’s Fox 31, Hanniford said, “I just put my best foot covery Task Force in Camden
forward and strive for excellence in my personal life as County to provide victim coun-
well as professionally… When I took this job I thought seling and assistance. “There is
it would be an opportunity to serve our patients here a great need for this service.
but also part of it is serving our country.” NBHC Al- Victims currently have to travel
bany’s Capt. William E. Butt, said “Nothing falls to Jacksonville for support ser-
through the cracks when Hanniford is on duty. “For instance, she be- vices,” she said. Walker is the
came the primary support for a visiting dental officer when the regu- Command Drug and Alcohol
larly assigned dentist was temporarily assigned duty elsewhere, em- Program Advisor and volun-
powering the dentist to meet normal production targets. She even took teers with the command Rec-
on fabricating stone casts and custom trays to allow the interim pro- reation Committee, the Chapel
vider to deliver this specific care. This care comprised over 25 percent Gospel Choir, the Poetry Club
of the entire recorded October 2008 production, valued at $26,874. In and the First and Second Class
addition she initiated and completed a much needed general supply Petty Officer Associations.
inventory and reorganized the supply storeroom, allowing rapid, accu- Walker said two people in-
rate visual inventory reviews. spire her. “One is my 12-year-
Lee Grose, a social worker in the hospital’s Sub- old daughter, Tyler, the light of
stance Abuse and Rehabilitation Program (SARP) was my life. The other is my mother,
named the Category II Civilian of the Year. “I was defi- Albesta, who is my rock.”
nitely thrilled and honored,” Grose said. “I believe eve-
rything I do is a reflection of the team we have here in Continuing Promise—
the SARP.” In the third quarter of 2008, Grose as- From page 8
sumed an additional 153 patient encounters and many
during their
hours of case management on behalf of 34 patients
short stays but
after they completed alcohol rehabilitation. He also
“all the people
improved overall patient care at SARP by integrating
we saw were
the best of Navy Medicine’s “Living in Balance” program into the
very happy, very appreciative
clinic’s Continuing Care program. And he spearheaded integration of
and very helpful,” she said
patient feedback into SARP’s clinical and administrative practices. At
noting they always said “thank
the same time, he became licensed as a clinical social worker, ena-
you.” That came from the
bling the command to gain a licensed independent practitioner without
poorest patients to high rank-
additional cost.
ing dignitaries who visited clin-
Lori Sipka, Lead Third Party Billing Agent for the Re-
ics, including Guatemala’s
source Management Directorate, took the Category III
president, she recalled.
Contractor honors. Sipka, who is contracted through
Lockheed Martin, said she sees this as a recognition of “This experience was the
all eight members of the Third Party Billing team. The most rewarding I’ve had,”
recognition focused on the fact that she led a team that Finch said.
netted the largest increase by dollars for third party On April 1, USNS Comfort ,
insurance billing collections DoD-wide. The team with 17 NH Jax IAs, picked up
saved taxpayers almost $3 million through this pro- the torch, setting sail on a 120-
gram last year. “I’m just thrilled that all our hard work day SouthCom Operation Con-
has been recognized,” Sipka said. tinuing Promise 2009 mission.
The hope continues.

Page 10
Hospital, Branch Clinic’s Top Sailors honored
HM1 Robert J. Weber II, a Jack- there, caring for a range of military and civilian
sonville, Fla. native, is the hospital wounded. He came to the battalion during a high-
core facility’s Senior Sailor of the tempo period.
Year. Weber is the leading petty At NH Jax he works in one of the hospital’s larg-
officer in Material Management, est departments managing a tremendous work-
and a vital leader in the Biomedical load. As the LPO in the main operating room, he
Equipment Repair shop. supervised 44 junior Sailors and now, working in
Since enlisting in 1991, Weber the Same Day Surgery Clinic, he mentors 13 junior
has served around the world from Sailors and civilian personnel. Highly career moti-
Rota, Spain and Tanzania, Africa to Sheppard Air vated, he is currently completing an Associate’s
Force Base, Texas. He first served as a general Degree in Science from Florida Community Col-
ward corpsman, then as a surgical technician and lege at Jacksonville.
finally as a biomedical repair technician. He is described by Ambulatory Procedures Unit
As the Biomedical Repair floor supervisor, he Department Head Lt. Cmdr. Francisco Wonpat, as
keeps things moving efficiently, and is a great men- “an excellent leading petty officer who strives to
tor to junior Sailors, according to the department’s take care of his people. HM2 Horton displays great
Leading Chief Petty Officer (LCPO) HMC Abdon De- leadership abilities in his daily routine as he is in-
peralta. He described him as “a hard charger.” Su- volved in multiple administrative tasks which re-
pervising five Sailors and one civilian, Weber coordi- quire great attention to detail. Through his work
nates 200-300 preventive maintenance checks a and dedication, our staff has high morale which
month and repairs that keep hundreds of pieces of transfers to outstanding quality care of our custom-
vital equipment up and running for the command. ers/patients as evidenced by multiple positive com-
Weber voluntarily deployed to Joint Medical Group ments submitted via the interactive customer
(JMG) Guantanamo Bay, Cuba from July 2007 – evaluation system."
February 2008. His outstanding service as the HM3 Randy S. Cunningham, the
JMG’s Biomedical Repair Technician was recog- Blue Jacket of the Year for the NH
nized with a Joint Service Achievement Medal and a Jax core facility, is an Atlanta native
Joint Service Commendation Medal. He was also raised in Birmingham, Ala. He is a
the JMG’s Command Fitness Leader. His leadership stand-out in the hospital’s Director-
in that role realized a 100 percent physical readiness ate for Surgical Services.
pass rate for the group. His dedication to physical Cunningham brought with him a valu-
fitness continues at home where he serves as the able educational background when
Director for Administration Fitness Leader. he entered service in April 2007. He
HM2 Jerry R. Horton of Surgical attended the University of North Alabama and trained
Services is the core facility Junior at the prestigious Carraway Methodist Medical Cen-
Sailor of the Year. Horton hails ter’s School of Radiology in Birmingham, Ala. to be a
from Roswell, N.M. Entering the radiology technician. At NH Jax, he first worked as a
Navy in 2000, he is a gifted surgical general duty corpsman on the hospital’s 20-bed multi-
technologist. He also received ba- service ward, caring for surgical, medical, psychiatric,
sic emergency medicine technolo- cardiac and pediatric patients. He has since com-
gist training at Trident Community pleted the training for certification in reading and rec-
College, Charleston, S.C. ognizing Electrocardiograms (EKG) rhythms and ar-
Horton has twice deployed in rhythmias. Currently working in the 18-bed, Same Day
support of Operation Iraqi Freedom, once while Surgery Unit he cares for surgical patients, two
assigned to NBHC Diego Garcia and again while months to 93 years old. He is working toward becom-
assigned to NBHC Jacksonville from June 2007 – ing a nurse by taking courses at Florida Community
March 2008. He was deployed with 2nd Medical College of Jacksonville and he aspires to become a
Battalion but detached to an Army Battalion in An- Navy Nurse Corps Officer.
bar Province providing resuscitative surgical capa-
bilities. He treated more than 300 casualties while Continued on page 12

Page 11
Top Sailors—from page 11
Wonpat, who also heads the Same Day Sur- Clinic at NBHC Jax described Bolsega as “a franchise
gery Clinic, described Cunningham as a "highly player, the go-to person when you need something
motivated individual who is an extraordinary done right on short notice. He's a great young leader
team player. His dedication to our patients/ with interpersonal skills well beyond his peers.”
customers and staff have set him apart from his An active volunteer, Bolsega served as the president
peers. He is highly sought after by the Endo- of the clinic’s MWR Committee and as a member of
scopy staff as well because they frequently re- the Naval Hospital Second Class Petty Officer Asso-
quest his support during times of need. HM3 ciation. He’s also worked with Volunteer Jacksonville
Cunningham's pride and professionalism are and recently voluntarily provided medical support for a
demonstrated daily and are reinforced by the three-day, Sixth Marine District, “Mini-Officer Candi-
positive feedback from our interactive customer date School (OCS)” training evolution.
evaluation system. His ambition and work ethic This was the second time for Bolsega to vie for the
will help him achieve his goal of becoming an overall NBHC Junior SOY recognition. “It was good to
excellent Nurse Corps Officer." go all the way this time,” he said. It’s been a great year
HM2 Thomas J. Bolsega, the for Bolsega. On top of this honor he
Naval Branch Health Clinics’ became a new father in February.
Junior Sailor of the Year, is HM3 Aaron C. Bruening, also of
from Orlando, Fla. He entered NBHC Jax, is the NBHC Blue Jacket of
the Navy in 2001 and was a top the Year. Bruening, from Grangeville,
graduate from Dental Techni- Idaho, entered service in March 2007.
cian “A” School with top gradu- Meritoriously promoted from boot
ate honors. camp, this promising Sailor completed
Bolsega’s first war zone deployment was in Hospital Corps “A” School in May 2007 and came di-
Kuwait serving as a general duty corpsman rectly to NH Jax for his first duty station. He was pro-
with Bravo Surgical Company, 2d Medical Bat- moted to Hospital Corpsman Third Class in January,
talion, Camp Virginia in 2003. More recently, he 2008. Working as a general duty corpsman in NBHC
deployed to Joint Medical Group Guantanamo Jacksonville’s Aviation Medicine Department, Bruening
Bay, Cuba from August 2007 to February 2008 is a vital member of the clinic team.
where he served as the LPO and Supply Petty Bruening’s supervisor, Flight Surgeon Lt. Cmdr.
Officer for the Dental Department overseeing Steve Maier, said, “HM3 came on board and immedi-
five hospital corpsmen in three clinics. They ately began a steep learning curve to take on assign-
provided dental care to both detainees and ments in the completion of aviation physicals and act-
U.S. service members. ing as a customer service liaison. His impact was felt
Back home, he is NBHC Jax’s Front Desk right away, and was much appreciated by our team.”
LPO and Assistant Floor Manager. Cmdr.
Garry Schulte, who heads the Dental Branch

First In Service Naval Hospital Jacksonville recently recognized various teams for shep-
herding new initiatives that improve beneficiary care. Awardees were:
Gold : Mental Health: Imple- OB-GYN: Perinatal Education BHC Atlanta: Optimization of
menting DoD Task Force recom- Warfighter Readiness and Service
mendations on Mental Health NBHC Mayport: Clinical Primary Availability
Prevention and Community Health
Silver : Cardiology: Establish- Promotion Bronze: BHC Kings Bay: Tele-
ing a Semi-Formal Chest Pain phone Consult Project
Unit Emergency
Room: Improving
Radiology: 64 Slice Multi- TRICARE: Relocation of the Health
Customer Satisfac-
detector Computed Tomography tion Benefits Office With No Loss of Ser-
(MDCT) Scanner vice to Their Customers

Page 12
Ready for anything
Response training, drills
hone emergency response


Top —HM2 Jose Torres applies fake

burns to a “victim’s” face .

Top left —In the EOC, Disaster Pre-

paredness Officer Dana Shropshire
(left) leans in to confer with Mike
Haytaian and IT2 Jacqulin Price of
the hospital’s Information Technol-
ogy Department. Meanwhile Cmdr.
Tim Richardson, Resource Manage-
ment director updates the EOC.
Naval Hospital Jacksonville medical staff constantly participate in lo-
cal, regional and national drills and training evolutions so when the call Center —A victim is assessed for
goes out for “Corpsman Up!” medical assets are ready to respond to any extent of injuries by a medical team
kind of disaster. Whether it’s a natural event, a plane crash or a nuclear, in the Naval Hospital Emergency
Department as a Medical Evaluator
biological or chemical incident, Navy Medicine’s best is ready. observes for lessons learned. In-
• The hospital’ s Emergency Operations Center (EOC) was stood up cluded in the group is Dr. Michael
on the morning of March 3, as first responders rushed to the scene of Albus (left), Surgeon Lt. Cmdr. Wil-
a simulated fire near the antennae farm on the south end of NAS Jack- liam Lechuga, HN Michael Parks, HN
sonville as part of a base-wide mass casualty exercise. Jason Hyde and Respiratory Techni-
cian HM1 Edwin Edralin.
• Just a few weeks earlier the hospital’s Security department
secured the perimeter surrounding the hospital as Security personnel Lower left —A “patient” is rushed
at installations throughout the Department of Defense participated in from an ambulance into the Emer-
Operation Solid Curtain—Citadel Shield. That evolution took all DoD gency Room. Accompanying the
facilities through all threat levels as personnel responded with proper patient from the disaster scene is
security protocols. Flight Surgeon Lt Randy Fredrick.

• Ongoing training to make sure that hospital medical personnel are Top Right —NH Jax staff members
certified to handle decontamination of patients coming to the hospital scrub a “victim” in a line tent they
following a nuclear, biological or chemical event was conducted on assembled under the guidance of
Jan. 12 –16. HM2 George Fricke of Emergency Preparedness said a TVI Corp instructors. In the fore-
total of 66 staff members qualified in the training evolution which in- ground is HMC Mike Flint and TVI
cluded both classroom and actual field work with the equipment. More Corp’s Brent Fenton.
staff are scheduled to receive the training.
While everyone hopes these skills are never called for, our staff knows Photos by HN Jermaine Derrick and
that full preparation saves lives and is vital to the security of our people. Loren Barnes

Page 13
Denton takes charge at NBHC Kings Bay
By MC3 Eric Tretter celebrated his 20th year in the
Periscope Staff Navy in January. “I would hope that

we can continue to provide safe,
aval Submarine Base quality , effective care to all the
Kings Bay celebrated beneficiaries. I look forward to great
a Change of Charge things happening here at Kings Bay
January 14 in which Cmdr. Naval Branch Clinic.”
Neil Heimer was relieved by Denton was “coaxed” to Kings
Cmdr. Danny Denton as Offi- Bay from Naval Medical Center
cer in Charge of Naval Branch Portsmouth, Va., with promises of
Health Clinic Kings Bay. warm weather by NH Jax Com-
Many civilian and Navy em- manding Officer Capt. Bruce Gil-
ployees, alongside Kings Taking part in the NBHC Kings Bay Jan. 14 lingham, who spoke, during the
Bay’s leaders and those from Change of Charge were, from left, Chaplain ceremony, welcoming Denton to his
NH Jax stood witness. Aaron Jefferson, Cmdr. Neal Heimer, Cmdr. new duty station.
Danny Denton and Naval Hospital Jacksonville
“I’m certainly glad to be As for Heimer, he is headed to a
Commanding Officer Capt. Bruce Gillingham.
here,” said Denton, who (Photo courtesy Grace Mobbs) Navy Medical Embedded Training
Team at a yet unknown location.

New Officer in Charge at NBHC Albany

Story and photo by Art Powell want to do is con-
MCLB Albany, Ga. Public Affairs tinue with those

goals and improve
mdr. Chidi U. Ekenna-Kalu was named what we need to
officer in charge, Naval Branch Health improve and
Clinic, Marine Corps Logistics Base Al- change as events
bany, Ga., in ceremonies conducted March 16. come up,” said Ek-
She replaced Lt. Cmdr. Steven Shadley who is enna-Kalu upon
leaving the post after 20 months of service. assuming her new
“Lt. Cmdr. Shadley is deploying to Afghanistan responsibilities.
and I think that’s reflective of the change in our “Because, in the
mission since Sept. 11 in that many of our staff are military, you need Cmdr. Chidi U. Ekenna-Kalu, newly named
forward deployed supporting the military forces out to be ready for Officer in Charge, Naval Branch Health
there and also for nation building,” said Capt. changes.” Clinic, Marine Corps Logistics Base Albany,
speaks at the change of charge ceremony
Bruce Gillingham, commanding officer, NH Jax. Ekenna-Kalu,
conducted at MCLB Albany March 16.
“His job will be to help establish health clinics in who was commis-
Afghanistan.” sioned in 1989, has been serving at the Clinic as the resi-
Gillingham cited the importance of assisting in dent optometrist. She said there was a lot for her to learn
nation building overseas but also looked at the lo- as OIC but she has a “lot of help” available.
cal job done by the personnel at the Naval Branch Shadley said he’s taking the experience he’s gained
Health Clinic. leading the 46 “excellent staff members” at the Clinic with
“We think the personnel here at the Albany Naval him as he heads to Afghanistan later this year. “My job will
Branch Health Clinic do a great job for the Marine be to go out and help the Afghani people build clinics and a
Corps Logistics Base and we feel that mission is health care system. So, I’m looking forward to taking the
very important,” he said. knowledge I’ve gained here and in other assignments over
“We have many goals already in place and what I there to help them establish quality healthcare.”

Page 14
Navy Junior
Nurses gather
for symposium
NH Jax Nurse Corps offi-
cer Lt. Michael Urton (left)
points out the Periopera-
tive nursing exhibit to the
Deputy Director of the
Navy Nurse Corps Capt. Kathleen Pierce (right) at the Navy Jun-
ior Nurse Corps Officers Symposium Feb. 11 at the NAS Jax Offi- We want to hear from you!
cer's Club. Addressing NH Jax nurses, Pierce said, "Junior
Nurse Corps officers are our future. It is important to dialogue Naval Hospital Jacksonville wants feed-
with junior nurses every chance you get. If I am given an oppor- back from you about your clinic experi-
tunity to share my knowledge, then I take it." She thanked Direc-
tor for Nursing Services Capt. Michael Vernere, Cmdr. Gene ence. Avenues of communication in-
Truesdell, Lt. Cmdr. Kimberly Taylor and Urton for coordinating clude the CO’s Careline (904) 542-
the event. 2273 and The Interactive Customer
(Photo by Marsha Childs)
Evaluation (ICE) system, accessible
in freestanding kiosks located in each
NMCRS: Support your shipmates: See your clinic or from your home computer (See
box above). Customer Service Repre-
Key Person to contribute to the 2009 Fund Drive sentatives are located in each clinic
and you can stop by the Customer Re-
lations Office on the hospital’s 2nd

deck (room 2025) for assistance in re-
Pre-Deployment solving issues, fill out a Customer Com-
Mayport: Debriefing
ment sheet or call (904) 542-9175.

Clinic hours Avoiding the Tripwires:
Living easier outside the Naval Hospital Jack-
Naval Branch Health Clinic sonville and its Branch
(NBHC) Mayport is making wire after deployment
Third Wednesday of each Health Clinics promote
changes to the Saturday Clinic’s open communication. If
hours of operation. As of April month, 1-4 p.m., Branch
you have any concerns
4, the new operating hours for Health Clinic, NAS Jax, about patient safety or the quality of
the Saturday Clinic are 8 a.m. to (904) 542-3500, ext. 8837. care provided, you are encouraged to
noon—the period when most (Letter available to request bring these concerns to the attention of
appointments are requested. absence from command) your chain of command. If, in your opin-
The weekend clinic provides ion, the concerns about patient safety
Topics of this half-day class:
medical care to active duty or quality of care remain unresolved,
personnel, retirees and family Lights Out (Sleeping with-
you may report them to the Joint Com-
member over age 8 with urgent out anxiety)
mission (JC) . Write to: One Renais-
needs. The new schedule will Fireworks (Controlling rage sance Boulevard, Oakbrook Terrace,
expand the number of morning & irritability) IL, 60181 or phone (800) 994-6610).
appointments by adding an Untraining the Brain You can e:mail:
additional medical provider. (Being less on edge) The hospital will not take retaliatory dis-
Patient appointments may be ciplinary action against anyone who
Shaking the Blues (Finding
made through Central reports patient safety or quality-of-care
Appointments at (904) 542- motivation/desire)
concerns to the JC.
4677. The War Within (Battling

Page 15
Phone Directory
For appointments please use the Central Appointment Line for Family Medicine, Internal Medicine, OB/GYN, Pediatrics, Pri-
mary Care Group, and Branch Health Clinics Mayport., Kings Bay and Key West. Call 542-HOSP (4677) or 1-800-JAX-HOSP
(529-4677) Monday - Friday (7 a.m. - 8 p.m.) or weekends and holidays, (7 a.m. - 8 p.m.) or weekends and holidays (7 a.m. -
3:30 p.m.). Inpatient wards are restricted. For assistance call Hospital Information at 542-7300.
Admissions....................................................................542-7811 Internal Medicine—Central Appointments…………….....542-4677
Addictions Rehabilitation Clinic (ARC)..........................542-3473 Laboratory.......................................................................542-7380
American Red Cross.....................................................542-7525 Mental Health.....................................................542-3474 ext.165
Barber Shop..................................................................542-7788 OB/GYN.................................................................542-7420/7419
Birth Certificates & Records..........................................542-7811 Optometry Appointment Lines (local - active duty only):
Branch Health Clinic Jacksonville.................................542-3500 Optometry NAS Jax ...............................................542-3500 ext.1
Branch Health Clinic Mayport.......................................270-5303 Optometry Mayport ........................................................542-4677
Central Appointments (toll free)...........................800-JAX-HOSP Optometry Kings Bay, Ga. ....................................(912) 573-4227
Cent. Appt., Nurse Call & Referral Management..........542-4677 Oral Surgery....................................................................542-7540
Chaplain’s Office...........................................................542-7532 Outpatient Records.........................................................542-7425
Chiropractic Appointments.................................542-3500, ext. 1 Overseas Screening - BHC Jax............................542-3500 ext. 1
Collection Agent...................................................542-7684/9776 Pediatric Appointments...................................................542-4677
CO’S CARE LINE..........................................................542-2273 Pharmacy (Outpatient) ...................................................542-7405
Central Sterile Supply Room (CSSR)............................542-7333 Pharmacy Call-in Refills..................................................542-7410
Customer Relations Office............................................542-9175 Pharmacy Refills (nationwide toll free).....................800-628-7427
Decedent Affairs............................................................542-7584 Poison Control (nationwide toll free)........................800-222-1222
Dental (Naval Hospital).................................................542-7540 Primary Care Group Appointments.................................542-4677
Dental (NBHC Jax)........................................................542-5441 Pulse Editor.....................................................................542-7417
Dental (Kings Bay)...............................................(912) 573-4212 Radiology........................................................................542-7363
Diabetic Education………………………………………..542-7431 Retiree Liaison................................................................542-7477
Dietetic Education (Nutrition)........................................542-9783 Same Day Surgery..........................................................542-7747
Emergency Room..........................................................542-7340 Security (Hospital)..................................................542-7546/7545
Except. Family Member Coordinator.............................542-7348 Social Worker..................................................................542-7354
Family Advocacy...........................................................542-7354 Substance Addictions Rehab Clinic................................542-3473
Family Medicine Appointments.....................................542-4677 Teen Clinic Appointments...............................................542-4677
Fleet Liaison/Med. Hold.................................................542-7557 Third Party Collection Agent.............................542-7714 ext. 148
Health Benefits Center..................................................542-9164 TRICARE Assist (NavHospJax)..................................542-9164
Health Promotions - Kings Bay..............................912-573-4237 TRICARE Service Center........................................800-444-5445
Health Promotions Clinic - Mayport...............................270-5251 Wellness Center………………………………………...….542-5292
Hospital/Patient Information..........................................542-7300

Naval Hospital Jacksonville Customer Service:

For ON BASE or OFF BASE ambulance service dial 911


JACKSONVILLE, FL. 32214-5000


Page 16