Beruflich Dokumente
Kultur Dokumente
com
Alcatel-Lucent provides around-the-clock access to support information and tools on its OnLine Customer Support (OLCS) Web site to help you manage and maintain your network.
August 2010
2
All Rights Reserved Alcatel-Lucent 2006-2010
OLCS
Under Network Customers Support (OLCS), click on more to be directed to the OnLine Customer Support site.
All Rights Reserved Alcatel-Lucent 2006-2010
1. 2.
Need Help while registering? From the U.S.: 1 (866) 582-3688, prompt 7. From outside the U.S.: 1 (630) 218-7688. You may also contact your regional Global Welcome Center and select prompt 7.
3.
Use this OLCS help desk number for OLCS access problems, registration questions, password resets, navigation questions, etc. Your profile data will be saved and will often be used to prepopulate forms for you, customize your Web view, etc. Use Upgrade Registration if you believe we have missed anything, or if you have a My Extranet account and wish to request OLCS be added to it. 5
4.
You will receive an email confirmation of your registration and site access privileges. We strive for 2 business days or less response.
6
All Rights Reserved Alcatel-Lucent 2006-2010
Select Customer
7
All Rights Reserved Alcatel-Lucent 2006-2010
As a security precaution, you will receive an email from Alcatel-Lucent asking you to validate (with a URL and an authentication code) that you intended your email to be used in this registration.
On this screen, you will also be asked to select your own password. 8 30 characters At least one number or symbol. Because you select your own password and set your own security question, you must register yourself. Your Alcatel-Lucent sales rep or support contact cannot register for you.
The security question and answer of your choosing can be used later, to reset your own password online, if you choose. 10
All Rights Reserved Alcatel-Lucent 2006-2010
When you select Customer Support, you must indicate if you will be registering under either service agreement or warranty entitlement. Most customers register under the service agreement path for broadest content access. If you select warranty, you will need to provide the serial number or other unique identifier for your equipment, or your sales order number. Selecting warranty is not necessary if you have purchased a service agreement. 12
All Rights Reserved Alcatel-Lucent 2006-2010
- OR -
Enter either your 6 digit contract number or one product that you have coverage on. If you dont know your contract number, leave it blank and just select one product. Do not abort. We will search on your companys records and provide you access based on the totality of agreements found. (You do not need to enter every product; we will locate them for you.) If you think our contracts database search missed anything, you will be 13 able to request it after you are set up. All Rights Reserved Alcatel-Lucent 2006-2010
Upgrade Registration is accessed from the rightmost column of OLCS, under the Administer section. It can also be accessed from My Profile > Customer Support > Customer Support Registration
In the U.S.A.: 1 (866) 582-3688, prompt 7 Outside the U.S.A.: +1 630 218 7688,
Or call your regional Global Welcome Center and select the OLCS prompt
Email: olcshelp@alcatel-lucent.com
17
All Rights Reserved Alcatel-Lucent 2006-2010