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CCSSA2011051501

China Saudi Communication services Co, Ltd Guidebook For Fresh Employee Catalogue
Basic introduction of Kingdom of Saudi Arabia Introduction of CCS. Office Discipline Regulations Safety regulations Financial expense model Network operation safety regulations and incidents analysis .. Safety driving regulations for drivers..

Chapter One

Basic Introduction to K.S.A

Geographic features of K.S.A Geographic: The full name of K.S.A runs: Kingdom of Saudi Arabia(KSA or SA). It is located on the Arabian Peninsula in southwestern Asia. It is west of the Red Sea, Persian Gulf is to the east ,with Jordan, Iraq, Kuwait, United Arab Emirates and several other countries on its border. Capital : Riyadh Time zone: Five hours late than BEIJING, GMT+03:00. Climate: K.S.A is on Arabian peninsula, it is east of Persian gulf and west of red sea, with most areas of K.S.A covered by sand and highland, the climate is typically continental featuring all year round dry and hot. In winter(from December to February), the temperature is rather low in the morning and evening, outdoor temperature in urban city will reach below 10 degree, temperature in the desert of rural areas goes as low as below 0 degree. Territory Area: The total areas of K.S.A covers 2249690 square kilometers, the costal line runs as far as 2509 kilometers.
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Religion: Islam as national religion Language: Arabic as mother language, English is universally acquired Currency: riyal( the rate between riyal and us dollar: 3.75RIYALS=1 us dollar), 1 sr=1.77 RMB Voltage: two modes of voltage is applied in Saudi:110v and 220v, before use, please pay attention to the instruction on the socket . Manners and Customs Saudi is a country with extremely stern religion regulations, it is the origin of holy Islamic and holy city Makka. So Saudi is different from other Islamic countries in many aspects: More stern and complicated religion observations besides the traditional religion rules. Anyone who breach it will be under arrest and put into jail upon the authorization of religion police in the city Significant Note: Physical touch and conversation with woman in public is prohibited in public. No video and photo shooting in most public and outdoor areas Black robe and veil is a must for a female who is outdoor The dressing for male should not be too exposed, no vest nor short pants will be accepted in public areas. Prayer: Saudi is a very stern Islamic country , everyone follows the regular pray routines featuring five times everyday, that is midday 12, 3 pm, 5pm, 7pm and 5am, each will last half an hour .The prayer time will adjust according to the sunrise and sunset daily, during which all shops will be out of service. Ramadan: There is a month of fasting time called Ramadan every year in Muslim world , according to Islamic lunar. The starting date of Ramadan varies from year to year, but the
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verification of Ramadan follows the same waystart with the half moon and end with crescent. During Ramadan , no food, water or cigarette will be accepted by Muslim people after sunrise, which will start only after sunset, non-Muslim is free of this regulation , who will avoid eating ,drinking and smoking in public, the one who breaches the rule will get punished by religion police.

Chapter Two- Company introduction


Established in Riyadh ,capital of K.S.A at 2005, company undertakes the main responsibilities of the civil work, installation, commissioning, PAT as well as maintenance of telecommunication equipments, the employees fall into several categories in terms of nationalities: Chinese, Indian, Philippines as well as Pakistani . The local employee recognized as those CCS recruited all by it self according to demand and approved by head company in china. They will sign contract with CCS and enjoy the package salary . According to K.S.A Laws, company will provide with employees Medical insurance and GOSI. The main telecommunication equipment vendors are: HUAWEI,ZTE,ERICCSION, NOKIA,SIMMENS and MOTOROLA, the main telecommunication operators are: STC,ATHEEB,MOBILY and ZAIN. CCS INTRODUCTION FULL NAME China Saudi Communications Service Co ,LTD No.104 Room, First Floor AL-salam Complex King Fahad Road Riyadh OFFICE ADRESS KSA TELE/FAX NO RESIDENTIAL Abdul-Aziz Road Riyadh near the Owais Market ADRESS
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00966 014705907

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Company structure Responsibilities Marketing department: Be responsible for the market exploration and follow-up, drawing up the operation plan ,proposing operational strategies and implementations.

Project Delivery department: The main tasks of this department is to implement the project , including 5 branches: network department, maintenance department, wireless department ,osp(zain,ftth)department and quality control department. Network department: there are around 100 employees in this department, main services include HUAWEI MW transmission project, MSAN DSLAM project, CS/PS core network, company keeps a strategic partnership with HUAWEI in transmission project in K.S.A. The main posts divide into PM, project TL, general administrator, executive engineer. Maintenance department: There are about 280 employees in this department, divided into two parts : maintenance department and field maintenance department, the main task of maintenance department is to front supervise(FO), back trouble-shooting(BO),field overall maintenance . The field maintenance department is responsible for the maintenance tasks of related fields, including maintenance of transmission equipments, Microwave equipments, radio access equipment. The main posts divide into PM, project TL, general administrator, executive engineer. Wireless department: There are 200 employees in the department. Main services include the installation and commissioning of HUAWEI BTS equipments and MW equipments Ericsson RBS,MW installation and commissioning, network DT etcZTE WIMAX civil work, equipment installation, MW installation and commissioning. The main posts divide into PM, project TL, general administrator, executive engineer.

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Quality Control Department: The main task of quality control department is to supervise the project implementation procedures and quality insurance Finance Department: To assist Marketing department in project payment refunding, invoice prescription externally , be responsible for the personnel advance payment, salary distribution, invoice claims etc. Procurement department The main responsibility of this department consists of project sub-contract and equipment procurement. General management department: It is the support and management department of the company, responsible for the administration affairs, logistic support, document management, conference preliminary arrangement and organization ,goals organization, interior coordination and the implementation of company rules and regulations.

Main Contact Person Name (WangHongwei) Occupation (GM) Contact No +966 0508825203 whw0000@vip.163. com (Xie lieyong) (Deputy GM) +966 0509262692 xielieyong@hxdi.co m scott.zjptcc@gmail. (Scott Wang) Deputy GM +966 0551873441 com huangzhenyu.zj@g (David Huang) Deputy GM +966 0551737515 mail.com

(JinMingliang)

Deputy GM

+966 0533907424

jml@zjptcc.com

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chunbaozhang@gm (Zhang ChunBao) FTTH +966 0501637425 ail.com (Tang Jun) (DammanManager) +966 Zain (Wang Hui) Manager) (Richard Zhong) +966 richardxzhong@gm (Marketing Department) +966 (Quality (Shao Xiancheng) Security Manager) +966 (Jin Yanan) (Network Department) zhou.zhiqiang527@ (Zhou Zhiqiang) (Maintainence Department) (Lin Kai) (Maintainence Department) (Field (Yang Yongping) Maintainence) (Tang Kai) (Field +966 0557702301
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+966 0535654789

tangjun.zjptcc@gm ail.com

(Zain 0508575378

wh4520@163.com

506744817 ail.com

shaoxiancheng@gm ail.com

502825233

jinyanan82@gmail. com

0533217488

+966 0531189583 gmail.com

+966 0535292569

linkaizj@gmail.com

yangyongping44@g +966 0508680661 mail.com tangkai@zjptcc.co

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Maintainence) m

(Ken Xiao) (Huang Shaofa)

+966 0535624172 (Wireless Department) +966 0535049022 (Finance Department)

ken.zl.xiao@gmail.c om gcjhuang@gmail.co m

(Procurement (Sheng Xin) Department) +966 0535053296

shengxin1225@gma il.com

wangmingan122@g (Wang Mingan) (Human Department) (Richy Zheng) (Fang Shun) (Yu Yushun) / +966 0530901911 (Administration) +966 0549925580 ( Car Manager) (Hardware Department) +966 0503935384 l.com tom.yuyu@gmail.co m m fangshun520@gmai zxb271536@sina.co Resource +966 0509604685 mail.com

Chapter Three

Office Discipline Regulations

1Regular Office Hour: AM 8:00-12:00 PM 2:00-6:00 2Abide by the office hour strictly. 3Abide by the office regulations, No surfing WebPages, No games, No music and No Newspapers.

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4Abide by company regulations, reply clients or colleague in time and prepare weekly report and monthly report , please arrange well with other staff for job transfer before vacation. 5Be aware of personal appearance when attending clients conference, the standard suits shall be suits and ties to keep company image. 6While communicating with foreign staffs, be aware of the foreign customs and culture of other country , one should always be aware of personal appearance and behave oneself to keep company image. 7The official holidays for Saudi starts from Thursday and Friday every week, End of Ramadan and Haji represent the most important holidays each year in Muslim world, during which the holiday lasts usually from 9 to 15 days , two regular weekend holidays are included.

Chapter Four Safety regulations


1.Swimming or playing in the sea by oneself is prohibited , at least 2 people are required. 2. Driving without license and over-speeding is prohibited. 3. Wandering out alone is prohibited, please keep acquainted and inform others with your direction. 4. Please keep your ID with you whenever you wander out. 5.Coming across any emergency , please keep calm and notify your department manager immediately.

Chapter Five Sample for the expense claim form and other instructions

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CCSI(SAUDI) Project Expense Payment Format Dept. Project Code Bank Name Applicant Project Name Account Name Invoice No. Expense Type Invoice Amount(SAR) Quantity 1 2 3 4 5 6 7 8 Total Amount Amount In Words I guarantee that the above expenses are reasonable, accurate and for the business purposes Approved by General Manager Inspect By Accountant Inspect By Budget Manager Inspect By Dept Manager Inspect By Project Manager IQAMA No. Project Location Account IBAN No.

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Expense Date Description

Invoice Invoice Quantity Amount(SAR)

INVOICE

Total Applicant Signature PASTE Inspect Manager Inspect Manager Inspect Manager Approved By GM By Budget By Dept. By Project

0.00

2 Invoice affixation form: Instruction:


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Please affix the invoice with tidy arrangement from left to right, no folding or over-margin will be accepted. All invoices will be affixed by glue, no staplers will be accepted. No change in the amount of invoice. The filled format shall be indorsed and the acceptance unit will be the origin department. The affair reason , handler as well as the department manager will be signed at the back side of each invoice.

Invoices of small amount (toll gate fees and other insurance fees) could be packed together and submitted after signed by the related managers.

Please arrange tidy and clean each type of invoice as the fees of accommodation, transportation, toll gate and service.

Chapter Six Network safety regulations and case analysts


.Network-safety Operation 10 regulations THINK OVER BEFORE ACTION 1. Any operations on live network should have the implement solution which has been audited by HUA WEI technical team and approved customer. 2. Any change operations on live network should be executed strictly according to the DOWN TIME approved by customer. Any operation ahead of schedule is prohibited. 3. Consider the possible consequences before any hardware change. Wearing the anti-static wrist strap to plug and pull the boards is the must. 4. Prohibit operating any other vendor's equipment. 5. Prohibit logging in the system by using other person's or illegal accounts.

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6. Do not accept any temporary un-planned change operation arrangement. Any extra operation out of the change solution is prohibited. 7. There must be another engineer to confirm the each step operation during the important change. Prohibit committing operation task to other staff and accepting other staff's change operation commission un-officially. 8. Only the legal versions of the software can be used in the live network. Usage of unofficially released software is prohibited. 9. Any incident must report to product line team leader and CS manager within five minutes. 10. Confirm all services are running well with the monitor center before the leave. High-risk Operation Process 1 Before or after high-risk operation, the engineer shall inform the related personnel by ways of e-mail or MMS. 2 The format of E-mail and MMS will be decided by each department own character, including: who, when and what operation will be conducted and the possible effect. 3 Case analysis

Case One: Incident process On 28th,March,2009, project supervisor Mr Wang lead Chinese hardware technician to install BTS 2G equipment in Ericsson store Riyadh areas, under the demand of the technician, project supervisor lead the workers back to villa for lunch at 11:30 and resumed the work at 2:00 pm, left 3 hours vacuum without any supervision at site , which caused the client to complain to our company . Case Two: Incident process At ZTE core network project site , tension aroused because of a high-lighter between project supervisor and hardware mechanic , a rush of urge of the mechanic lead to a

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fighting due to the pouring scolding and endless blame by the project supervisor , which caused tremendous impact upon company.

Case Three: Incident process On 25th,April,2010, engineer Mr Gong from the maintenance department received the urgent trouble-shooting task in the ARAR MV 2242-3351 to handle the power-off problem of the site. Followed the NOC regulations, the engineer replaced the accessories upon the arrival , but failed to check the configuration data with foreign staff, which lead to faulty trouble-shooting process, and the task failed and caused severe HUAWEI complain.

Chapter Seven Safety regulations for vehicle drivers


1.All the vehicles must be registered with drivers; each driver must take fully responsibility of his vehicle. It is prohibited to exchange the vehicle among the drivers without the permission of the company. 2. All the vehicles should be checked daily before use. 3.Driver must wear the safety belt. Driver must follow the safety specification. 4.Driver must pay attention to safety while driving. any other activity affecting driving is prohibited. 5. Driver must pay attention to the road sign while driving. Speeding is prohibited. 6.Driver must keep safety driving distance while driving. Extra attention must be paid when vehicle pass through the intersection or crossing. 7. In order to prevent vehicle theft and damage, the vehicle must be locked before leaving. 8.The maintenance of vehicle would be executed strictly according maintenance manuals by driver. 9. Any incident must be reported to Vehicle Administrators within five minutes;

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10. Anyone who compromise with company drivers and drive out without Authorization of Vehicle Administrators will take all afterwards consequences and be punished by company(Both cash penalty and administrative warning) 11.Anyone(except vehicle administrators)can not dispatch vehicles at their own will and force drivers to drive against Saudi Traffic Regulations in the name of work. Violators will take all afterwards consequences and be punishable by company(Both cash penalty and administrative warning) .

Warm Tip: Please keep in touch with your family at least two times in one month, by ways of phone or video call through network to make your family relatives assuring and confident for your overseas life.

Hope you work smoothly and enjoy a leisure life abroad!

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