Subject: Accounting information system

Presented to: Meer Qaisar javed Presented by: Sana javaid Roll no 12052054-045 Semester 2rD (M.com) Section BL

G.T road science College Gujarat

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Table of contents
Introduction of ptcl ===================================================== 3 PTCL information systems================================================4

B&CC (Business and Customer Care System) ===============================5

Input, processing and output of Ptcl======================================== 6

Department of Ptcl===================================================7
References========================================================= 8

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Introduction
PTCL is the largest telecommunication industry in Pakistan. PTCL is all set to redefine the established boundaries of the telecommunication market and is shifting the productivity frontier to new heights. PTCL running its e network and providing different communication facilities to its customers. Pakistan Telecommunication Authority (PTA) issued 25 years licensed to PTCL for telecom services all over in Pakistan. After privatization their main focus is on productivity and customer satisfaction. Currently PTCL is involved in following operations `Voice and Communication Broadband IPTV Services Vfone Pak internet Exchange Satellite Communication

Information Systems
In organization different kind of levels are involved in management, there are different information systems at different level of organization. One information system cannot provide all the information thats why all departments coordinated with each other and jointly made a management information system for whole organization.

PTCL information systems

Following are the information systems involved in PTCL. OLD Telegraph System Computerized Fault Management System B&CC (Business and Customer Care System) Partial Office Automation System
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Human Resource Management Information System

. PTCL is divided into two stages (1) strategic, management, knowledge and operational level (2) functional areas such as sales and marketing, manufacturing finance, accounting and human resource

Old Telegraph System:

Old Telegraph system has been terminated by the PTCL now

because of various recommendations. PTCL is improving and modernizing the system to meet the requirements of the 21st century because in delivering Telegrams by post it takes three to four days.

Computerized Fault Management System:

CFMS stand for Computerized Fault

Management System, which is used at operational level in PTCL. This system of PTCL helped in improving the network & is being used to register & rectify Land Line Faults in a computerized way.

B&CC System (Business and Customer Care System): The whole network of
PTCL only one software name B&CC (Business & customer care System) is used and which is cost approximately 3 Arab rupees. This system is operated at all three levels of PTCL, which are operational, Middle level, Top Management. This system includes the following functions. Franchise and Payphone Management Costumer Information

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Product Information Sales Management Order Entry Order Management Resource Management

Every employee in PTCL has an access to this software but options are limited according to the authority of each employee. For example if an operational level login his username and password then the options regarding his job appear on screen and if top manager login his username and password then the options for his purpose appear on the screen

Partial Office Automation System:PTCL

Word Processor Desktop Publishing

also

implement

partial

office

automation system, which is based on database. It includes only two following things

Office automation systems (OAS) are configurations of networked computer hardware and software. A variety of office automation systems are now applied to business and communication functions that used to be performed manually or in multiple locations of a company, such as preparing written communications and strategic planning.

Human Resource Management Information System:PTCL

is also

focusing on HR Management and Development; PTCL introduced the HR online Hiring Management System. Appropriate changes have been made in HRM such as to establishment of Human Resource Management Information System (HRMIS). Recruitment process and system has been adequately revamped by adopting appropriate HR practices. Professional development of employees, especially the middle management, is being ensured.

Input,process and output of Ptcl

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lnput:

To understand how a total organization function it is necessary to examine

particular input and design components ln input there are 2 types of environment

General environment:

It represents the external elements and force that can

affect the attainment of organization objective. Ptcl is responsible to provide telecommunication services in a country on affordable price.

Task environment:

Are also called industry structure. The industry structure

includes the supplier,buyers,rivalry among competitors etc.

Process: Ptcl follow easy process for any value add services or if subscribe the new
packages

Output It classified into 3 components

Financial position:, The output of ptcl financial is cost effective rate for its
customer in comparing of it competitors

Productivity position
is increase day to day

The productivity of ptcl can be analyzed it new value

added services say G.M mazhar we are in evolution process and even our productivity

Stakeholder satisfaction That are constituencies in the organizations external

environment that are affected by the organization decision.

Department of PTCL
Human Resource Management Departementt. Finance Department Commercial Department

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Human Resource Management Deptartment.Is a huge organization and

being considered as one of the biggest company in Pakistan. It has more than 56,000 employees and a huge network of organizational management has been spread throughout the country/PTCL is engaging a substantial number of experts and specialists of standing caliber in different spheres of profession.Job analysis and revision of jobs description was undertaken for improving the performance standards. Special training courses and workshops have been conducted for the top and middle management through reputed organizations like LUMS.

Financial Department: The Finance Wing deals with the revenue matters of the
company & the Accounts Wing is responsible for proper book-keeping of the financial transactions, commercial audit & preparation of periodic accounts of the company. The Accounts Office of PTCL is in Lahore. Finance is the backbone of every organization because without finance any organization cant run its business. It plays an important role in determining the long-term objectives and evaluating the feasibility of the business. The financial activities of PTCL have been split up into three major branches: Finance, Accounts & Revenue. The details regarding this section will be covered in finance section with reference to my project

Commerical Department: Commercial section with qualified/experienced staff is

being established. Company section is taking both short-term and long-term view of emerging trends of highly competitive markets as its monopoly is coming to an end. The Company likes to reiterate that it will continue to play a prominent role in Telecom sector of Pakistan.It considers that one of the most important aspects of the forthcoming competitive environment is pricing of products and services. The new paradigm would require cost-based services with thin-profit margins but higher volumes. Inherently, PTCL services were not cost-based. There were in-built subsidies and long distance calls, both domestic and international, were highly priced. The Company, therefore, evolved strategies of gradual price rationalization.

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References:
http://htmlimg1.scribdassets.com/1z7mte3sg01x7q9m/images/6-fa5630819e.jpg http://www.scribd.com/doc/54929256/management-Information-Systems-ofPTCL-pakistan http://www.scribd.com/doc/112670360/Organization-Diagnosis-of-PTCL http://www.scribd.com/doc/63678826/PTCL-Internship-Report-Part-3-of-Yasir

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