Acknowledgement

Praise God for giving me good health, enough time and maturity of mind to complete the study in such a way. I would like to express my deepest gratitude to my supervisor Madam Nor Aniza Azmi on such a big help, guidance, admonition and advice which is useful in this study. Without her guidance and persistent help this dissertation would not have been possible.

Our thanks also go to Dr. Akmal Sabarudin and Dr Aini Ab Aziz as a co-supervisor and clinical supervisor whose contribution in stimulating suggestions and encouragement, helped me to coordinate my project especially in writing this manuscript. Without their encouragement and guidance this project would not have materialized.

Not forgetting for my parents, Ahmad Fadzil Hasan and Norhamizan Ahmad in terms of financial support or enthusiasm in my efforts to complete this manuscript. Also, I like to thank the participants in my survey, who have willingly shared their precious time and opinion during the process of interviewing.

Finally, our thanks go out to the infinite other lecturers and fellow colleagues who are giving support and encouragement in completing this study. The guidance and support received from all the members who contributed and who are contributing to this project, was vital for the success of the project. I am grateful for their constant support and help. Courtesy and kindness given I will always cherish for a lifetime.