local service - global strength

Celebrating
ars of Service
10 Ye
1997-2007

Solutions Catalogue
Introduction
Computer Troubleshooters: Your Trusted IT Advisor

Why trust Computer Troubleshooters for your IT Advice & Support?

◆ Australia’s largest IT Service Franchise Network with over 80 locations across all States.

◆ The Worlds largest IT Service Franchise Network with almost 500 locations across 27 Countries.

◆ Over 10 years experience in supporting Small Business and Home Offices with professional, reliable
and value driven solutions.

◆ A proven Franchise structure that means you are dealing with a local business supported globally.

◆ As a Global and Australian leader in IT each local Computer Troubleshooter has access to tools, training,
and special vendor programs to ensure that you get the best solution tailored to your needs.

This catalogue highlights the benefits of some of our most popular Small Business technology solutions
in partnership with some of the World’s largest IT brands.

At Computer Troubleshooters our aim is to become your “Trusted IT Advisor”, supporting your
business for all its technology needs and delivering on our brand promise of “Technology Solved”.

For more information or to schedule a consultation on which solutions may be right for your business,
call your local Computer Troubleshooter anytime.

To find your local Computer Troubleshooters

Call 1300 28 28 78 or

Visit www.computertroubleshooters.com.au
 Service on Demand
Does your business need reactive support?

Keeping your business in business is our business. Service on Demand is our most flexible service
offering, simply call us whenever you need us for services such as:

◆ New Equipment - Sales & Installation.

◆ Hardware - Installations, Setups, Repairs, Routine Maintenance & Tune-Ups.

◆ Software - Licensing, Installation, Upgrades & Troubleshooting.

◆ Networks - Fixed & Wireless, Installation, Support & Troubleshooting.

◆ Server Networks - Design, Installation, Support & Maintenance.

◆ Email & Internet - Setup, Assistance & Spam Protection.

◆ Security - Internet (Virus/Spyware/Trojans/Malware) Protection & Removal.

◆ Data Protection - Backups & Data Recovery.

◆ Web - Website Design & Hosting.

◆ Mobile Email - Windows Mobile & Blackberry Setups & Maintenance.

On Demand services are available to Small Business and Home Office customers without a service
contract at an hourly rate (or fixed-fee pricing for carry-in and some special services).

We recommend that to optimise your businesses IT network performance that you form an ongoing
relationship with your local Computer Troubleshooter, effectively making them your IT department.

Having a Computer Troubleshooter as your dedicated IT support encourages a proactive IT

management approach for planning and preventative maintenance, rather than a disaster recovery
scenario which can mean disruption to your business and risk of significant financial loss.

Backup your photos, movies & music

on a ReadyNAS. Then stream your
movies and photos to your TV.
Do more with your Broadband
www.netgear.com.au

AVG Internet Security SBS Edition

with e-mail server anti-spam protection

Protect Yourself Small Business

& Network Solutions

Tough on threats. Easy on you. avg.com.au

Backup & Disaster Recovery
Is your Business and IT data protected?

Business information is often one of a business’ main assets, yet the risk of Data loss through a
catastrophic incident, corruption or theft may threaten the ability of your business to survive.

It’s something that no business owner wants to think about. What would happen if tomorrow all your
information was gone? All of your client records, emails, financial records, documents, artwork, and
HR files totally destroyed, gone? History tells us that almost half (43%) of all businesses who suffer a
catastrophic data loss will never reopen, and even more will be out of business within a year.

Small businesses are among the most vulnerable because too-often they lack full-time IT support,
which means backups may not be running, or may not be backing up all of your critical files.

Fortunately Computer Troubleshooters has easy Backup & Disaster Recovery (BDR) solutions ranging
from simple, low-cost online backup options up to our fully managed BDR solution.

◆ On Site Scheduled Backup – Data backup to a local storage device at schedule intervals.

◆ Near-Real-Time Backup – Data backup to a local BDR server device.

◆ Server Backup - Simultaneous backup for 1 to 20 local Windows Servers.

◆ Secure Offsite Remote Storage: All backup images are securely transmitted to remote servers for
maximum safety and protection from localised catastrophic disasters.

◆ On-Site Virtual Server: In case of a Server Failure, our On-Site Virtual Server can be remotely
configured to assume the functions of the dead machine in less than one hour. This allows our
clients to continue working while we work to repair the dead server, and makes restoring the data
to the repaired server very quick and easy.

◆ Data Restoration: Local restoration from the On-Site Virtual Server or Back Up file is generally
quick and relatively painless if the correct procedures have been followed.

◆ Managed Backup: The Ultimate BDR solution is monitored 24/7 by our Network Operations Center,
and in the case of any problems or issues the local Troubleshooter is immediately alerted.

“If you don’t know for sure if your company’s data is being backed up in a way that would guarantee you are
back up and running fast in the event of a major disaster, you may need this lucky four leaf clover very soon”
The way I see it you have 2 choices, either:
1. Make sure you have a suitable backup solution, or
2. Cut out this Four Leaf Clover, sticky tape it to your server or workstation and continue to hope that everything will be OK

Want to know for sure if your data is safe?

Our free data security analysis will reveal the truth . . . Go to http://www.CautelaBDR.com now and register for a free Audit
FAIR WARNING: We are only able to offer a limited number of free Audits each month. Go to http://www.CautelaBDR.com NOW and
register your interest to be eligible to receive your free audit. We will be processing the Audits on a first come first served basis.
 Internet Security & Protection
Is your business actively managing Internet threats?

Anti-virus software is no longer enough. Every business needs a Security Strategy to protect their
valuable information and integrity of their computer systems. Computer Troubleshooters can design
a solution based specifically on your businesses requirements.

A recent survey revealed while 76% of users thought they had internet protection only 42% actually did!

Increasingly business customers are also focused on employee productivity with the rise of social
networking sites, instant messaging, and gaming. Internet bandwidth management has become
increasingly important as data transfers of music and movies grow exponentially, with business
expected to carry the cost of employee downloads. If you have an escalating internet bill this may be
why. This is when you need a Trusted IT Advisor to find a solution.

Solutions available to some of these Security problems include:

◆ Firewalls – Either a hardware or internet based firewall is the first line of defense around your
network to prevent others accessing your network.

◆ Malware Protection – Today’s security software must include protection against viruses, spyware
and malware. It is essential that this software is managed, updated and functioning properly.

◆ Content Filtering – Block internet site types or the times they can be accessed and apply restrictions
to individual staff members.

◆ Internet Bandwidth Management – Profiles can be set to prevent applications (such as iTunes)
being loaded on machines and individual usage can be tracked to websites accessed and
bandwidth used.

◆ Spam Protection – Capture and destroy unsolicited email (spam) before it reaches your computer.

◆ Virtual Private Networks (VPN) – Allow secure access to your computer network from any location.

ENTERPRISE SECURITY AT SMALL BUSINESS PRICE

Security – Control – Speed – Productivity – Savings
NetAssure is an affordable managed network service for small business,
that keeps your Internet and network safe, secure and in control.
Contact mikes@netassure.com.au
or visit www.netassure.com.au for more information

Sophos Small Business Solutions 2.5. Security made simple.

UÊ Protection for Windows, Macs and Exchange email servers
UÊ Stops viruses, spyware, hackers and spam
UÊ Installs quickly and is easy to use and includes 24/7 support

Download a Free 30-Day Trial www.sophos.com.au/products/small-business/eval.html

or contact Stuart Wilson at stuart.j.wilson@sophos.com.au
Networking & Systems
Are you looking to upgrade your IT or network?

Purchasing new computers and hardware is easy, every retailer will sell you whatever they have in
stock or on special. How do you know what is best for your business? At Computer Troubleshooters our
business is managing IT networks and ongoing computer performance, we don’t derive the majority
of our income from hardware sales. We can help design the right specifications for your needs on a
holistic basis. If you purchase the hardware we will integrate it into your network.

Too often we are brought in after the event to help setup and integrate hardware that is inappropriate
or incompatible with the existing IT network. We see prevention as far better than cure.

In putting together a network solution, upgrade or a simple hardware addition we can help in
recommending the solution, quote on purchasing (if required), and integrating. This includes migrating
data from an old Computer/Server to new hardware.

◆ Wireless Routers – The quick and inexpensive alternative to fixed wire networks.
◆ Firewalls – Hardware based firewalls offering protection, flexibility and management.
◆ Switches – For the efficient transfer of information between multiple computers.
◆ Desktop Computers – Customised to your specific requirements, applications & business plans.
◆ Desktop Monitors – Energy Efficient space saving flat screen monitors are available in many sizes.
◆ Laptop Computers – Laptop specifications vary incredibly and need to take applications and storage
requirement into account.
◆ Servers – As your business grows a server can provide access to email, calendaring, centralised file
sharing, back ups and even remote secure access.
◆ Storage Devices – Onsite external storage devices provide fast retrieval of recently deleted and
archived files.
◆ Printers – Printer specifications vary considerably on networking capabilities, paper handling
speeds, and toner costs. We can recommend a solution that takes into account business needs as
well as both upfront and ongoing costs.
Datagard is an ideal backup MailMaster provides a way to eMailgard is a powerful email
solution designed to work for contact your customers using continuity & archiving solution.
businesses of all sizes. email & SMS electronic With powerful eDiscovery &
messages. Sophos Anti Virus & SPAM
Key features are:
only receive safe emails.
Key features are:
* All data is encrypted before
being sent to the Vault. * Easy to Use with pre-defined eMailgard complies with parts of
* MS SQL & Exchange Plugins templates or through the the Crimes Act, Practice Note17
* Plans from 2GB to 200GB “Click & Replace” wizard & Electronic Transactions Act.
* No contracts, pay monthly * Create powerful newsletters,
* Keep upto 90 incremental Online Surveys, Web Forms Other features are:
versions of your data * No software to download * Webmail Access
* Select the files you want to * SPAM Compliant * Search by message content or
backup * Detailed reports to inform you attachment name & type
* Define scheduled times for on the activity of all messages * Users unable to delete any
the backup to occur * Save hundreds of dollars on message once in eMailgard
* Access your backup files traditional “print & send” * Setup Distribution Lists
from any computer using advertising * Receive messages individually
“Web Restore” * Upload your HTML template or based on criteria

For further information or to purchase these products contact your local Computer Troubleshooters
representative or contact Spheritec on 1300 130 110 (www.spheritec.com, sales@spheritec.com).

Security for your business

Three products to keep your business data safe
24/7
TECHNICAL
SUPPORT

160

150

140 Ready
eaadyN
NAS
AS PPro
sss
Wireless
130 ProSecure STM l
ler
Controller

120

Enterprise-strength Web & Email security for the SMB
NETGEAR® ProSecure™ STM
Best-of-breed security solutions to proactively protect
against Web and Email-based threats in a single appliance
– without impacting network productivity.
Store and Protect your Data Centrally control your Wireless Network
NETGEAR ReadyNAS NETGEAR ProSafe Wireless Controller
The ReadyNAS is a new class of NAS designed to meet The NETGEAR ProSafe Smart Wireless Controller is a
the requirements of increasingly energy efficient computing full-featured wireless controller that enables you to centrally
environments. plan, manage, secure and monitor your wireless network.

www.netgear.com.au
www.netgear.co.nz

NG291_BUSINESS_TROUBLESHOOTERS (FA).indd 1 7/4/09 5:29:45 PM

Can you afford to lose critical business data?
Is your data at risk? If it is, you are not alone 49%* of small businesses fail to
back up their data on a daily basis. If you do back up, are you sure your back
up is working correctly?
Just about everyone has experienced Simply “deleting” all of the files stored on
data loss at work and we all know how a hard drive or other storage device before
frightening this can be. What impact would recycling it does not prevent those files
a loss of business information have on from being recovered. To ensure that your
productivity and revenue in your business? sensitive data really is no longer accessible,
Could you afford to lose your customer lists you need to use a well-proven data erasure
or vital payroll and accounts information? software product or a hardware device called
a “degausser”.
At Kroll Ontrack we specialise in helping
people take care of their data. We are Don’t get caught out. Make sure your data is
experts in data recovery, data erasing, properly backed up and if you do need some
and computer forensics. extra help ask Computer Troubleshooters
about Kroll Ontrack products and services.
Data Recovery: With over 20 years of
experience and 200 recovery engineers
available to help, Kroll Ontrack can recover
data from just about all situations. All types
of data loss, all types of devices and systems
To find out more call 1800 872 259
and all types of files.
or visit www.ontrackdatarecovery.com.au
Data Erasing: Would you want your data
to show up somewhere unexpected? To request a copy of the DRMT Survey 09
Many businesses do not have clear policies please email your details to
for handling data that they no longer need customerservice@ontrackdatarecovery.com.au
or that needs to be properly erased from
*Source: Data Risk Management Trends Survey 2009
old PCs, hard drives, servers and other data
conducted by StollzNow Research.
storage devices.

Computer Trouble Shooters Computer Trouble Shooters

provides the very best in
& NPS have partnered to
computer maintenance
provide the most reliable while NPS provides the
very best in
power to computer users
Power Solutions

NPS provides
UPS Systems,
Lightning Protection
and Power Analysis

www.nps.com.au
Hardware & Accessory Solutions
Do you need a full Technology solution?

As your trusted IT Advisor we strive to offer a complete IT solution for your business. As such we
have developed additional services based on requests from our business clients. Some of these are
handled locally, others are handled by dedicated and pre-screened specialists around the country.

These services include:

◆ Leasing - Should your require leasing for new systems and hardware, we generally recommend
specialist IT leasing companies who focus on business to ensure you get competitive rates.

◆ Data Recovery - When physical damage to hardware has occurred or when traditional methods
are unable to recover data we call in our specialists. The physical device is shipped to a laboratory
for examination.

◆ Forensic Data Analysis - Required where electronic records need to be deciphered for legal reasons.
This is a very specific field of analysis and requires legal knowledge to be completed successfully.

◆ Ink & Toner - Don’t pay full retail pricing for your printer ink and toner supplies, many businesses
are unaware they can buy at wholesale rates or use cheaper new compatible cartridges.

◆ Hardware Upgrades - Improve the performance of your computer with component upgrades for a
fraction of the cost of a new computer.

◆ Accessories - Talk to us about Software, Speakers, Adaptors, Cables and many other peripherals
and accessories.

◆ Power Protection - Protect your IT investment against serious electrical and physical damage
caused by lightening and power supply fluctuations (power surges).

◆ Uninterrupted Power Supplies - Prevent data corruption or data loss caused by sudden loss of
power with a battery backup system which allows your equipment to shutdown correctly.

Did you know?

Ace Voice over IP (VoIP) can reduce
your phone bills by between 40% and 80%
Cut costs and make the smarter choice for your business today

Phone 1300 ACE COM or visit www.acecommunications.com.au to find out more

internet | telecommunications

Our award-winning line of laser printers

are now backed by an industry-leading standard
3 year on-site warranty for total peace of mind.
 0$.(<285%86,1(66029(
:,7+7+(6(:,5(/(6662/87,216

:TT_
h^dabT[U
R^]]TRcTS
CPZT
h^da
QdbX]Tbb
UdacWTa
fXcW

fXcW
1[PRZ1Taah
^]
>_cdb >_cdb
FXaT[Tbb
1a^PSQP]S

N`k_
X
9cXZb9\iip#
pfl
ZXe
kXb\

Fgklj
N`i\c\jj
9ifX[YXe[
^`m\j
pfl
k_\

pfli
\dX`c
n`k_
pfl
\m\e
n_\e
]i\\[fd
Xe[
k_\
Zfem\e`\eZ\
n_\e
pfl½i\

pfl½i\
fe
k_\
^f%
flk
Xe[
XYflk%

=fi
dfi\
`e]fidXk`fe
fe
k_\j\
n`i\c\jj
jfclk`fej#


ZXcc
"
$"
!(%

9LVLW^_cdbR^\Pdb\Q

CTa\b

R^]SXcX^]b)
=fi
]lcc
Zfm\iX^\
`e]fidXk`fe#
gc\Xj\
^f
kf
fff^_cdbR^\PdR^eTaPVT%

JD9V`e9@QV(*'o)''dd
'+&'0

Inspired Internet
)LPUNHU0U[LYUVKLJ\Z[VTLYPZU»[Q\Z[HIV\[I\`PUNV\YZLY]PJLZ
>LZLLP[HZQVPUPUNHNYV\WVMWLVWSLHUKI\ZPULZZLZ[OH[^HU[
YLSPHISLYL]VS\[PVUHY`[LJOUVSVN`[OH[ZPTWS``L[KYHTH[PJHSS`THRLZ
V\YSP]LZIL[[LY

)YVHKIHUKZLY]PJLZMYVT0U[LYUVKLVMMLYZVTHU`ILULMP[Z[VZTHSS
HUKOVTLI\ZPULZZLZ0UMHJ[[OLYLPZUVMHZ[LYI\ZPULZZ(+:3
ZLY]PJLPU(\Z[YHSPH

-VYTVYLPUMVYTH[PVU]PZP[V\Y^LIZP[L^^^PU[LYUVKLVUUL[
VYJHSS56+,
Telecommunications
Do you need advice on improving communications?

In a world where communications is constantly evolving, how do you improve your ability to
communicate with your staff, your customers, and the outside world? Internet and email access has
changed vastly in the last few years with increased wireless and Smartphone usability combined with
massive improvements in data speeds and allowances.

Have you reviewed your Teleco bills from your current provider in the last 2 years? If you haven’t you
are almost assured you can save significant amounts.

The rise of IP telephony over the last few years now means that what was often an unreliable and
inconsistent experience is now much more main stream and is increasingly feature packed and
affordable.

Access methods and technologies available in Australia:

◆ Wireless 3G - 3G /HSDPA is an increasingly popular internet access method ideal for laptops and
those wishing to access the net from multiple points at speeds up to 2.00Mbps.

◆ ADSL2+ - With speeds approaching 20Mbps it is worthwhile checking your old plan as the new
Network Operators generally offer faster speeds and more inclusions.

◆ Fixed Line - Increasingly this is being bundled with ADSL2+ to reduce overall costs including calls
to mobiles.

◆ Blackberry - Proven reliable mobile email, file access and internet access for up to 30 users.

◆ Smartphones - 3G HSPDA technology means that a Smartphone (eg iPhone) experience is now
similar to a computer.

◆ IP Telephony - Point to point IP Telephony calling is simple and cheap, particularly for overseas calls.

◆ IP Telephone - (Multiple Line) - Up to 50% cheaper than traditional PABX systems with all the features
of a traditional PABX (eg voicemail, music on hold, follow me, queues, auto routing, conference
calls, intercom and reporting).

1300 85 99 85

WEBSITE : www.acenet.net.au EMAIL : info@acenet.net.au

B.E.S.T. Program
Is your business Technology-reliant?

If IT plays a critical role in your business to the point where you lose business operations or continuity
if your computer or networks fail, you need to consider a more proactive approach to your IT
Management to reduce the risk of business losses.

What really happens when your technology lets you down? How much staff time is wasted dealing
with slow computers or system crashes? And if your system crashes, how do you recover your data?
If you don’t know these answers you need a Trusted IT Advisor.

That’s why we created Business Enhanced Support Technology (B.E.S.T.), the industry’s leading
support plan for small businesses.

◆ Support & Maintenance – We handle any computer, network, or server problem (including Windows,
Virus, and Spyware problems) via remote support or on-site.

◆ Proactive System Monitoring - Constant monitoring of your technology’s ‘vital statistics’ alerting
us to any early warning signs of impending problems.

◆ Remote Access - Secure remote access, enabling our team to see the problem from our office,
allowing us to provide faster diagnosis and resolution times.

◆ Backup Monitoring - We check your backups to ensure your information can be restored safely.

◆ Security - Shielding your computer networks from Internet attack through monitoring of equipment
and security software.

◆ Helpdesk - Fast, easy access for all your staff to our quality support consultants (using our centralised
Network Operations Centre), anytime they have a computer question or problem.

◆ Solutions - Recommended Technology Vendors Partner for specialised business and technology
requirements eg. Internet, Phones, Business Applications.

◆ No Downtime Guarantee (on our Trouble-Free plan) - We are so confident of the results that our
top best plan carries a money back ‘No Downtime’ guarantee.

Small Businesses owners around the world have been raving about our BEST programs, protecting
their Mission Critical IT networks and reducing the impact of technology problems on their business.

How do we do it?

◆ As a global franchise we have been able to partner with some of the World’s most proven technology
providers such as LogMeIn, Kesaya, and Zenith Technologies who traditionally have offered this
service to large Corporate Organisations.

◆ We use this software to manage your network just like a large company’s IT department - automating
some routine preventative maintenance, with the ability to remotely access your systems to fix
small issues and the functionality to see your networks performance end to end.
B.E.S.T. Program
Is your business ready for proactively Managed IT?

If you have decided to that your business can’t afford to take IT risk then BEST is
a great solution. The benefits often experienced are:

◆ We become your IT department.

◆ Less Downtime and frustration.
◆ Higher Staff Productivity with less time wasted on computer problems and
questions, or in dealing with vendors.
◆ Problem Prevention instead of problem rectification or ‘fire fighting’.
◆ Predictable Expenses for Easy Budgeting (even server crashes are covered under our flat monthly fee).
◆ Peace of Mind knowing someone is working 24/7 to keep your systems running smoothly, and will
respond quickly if emergencies do arise.
◆ Reduced Costs compared to the old-fashioned “pay by the hour” approach.

Depending on how Mission critical your IT is in your business we offer a variety of plans to suit your
needs and budget.
Lite Basic ProActive Trouble
Maintenance Free
Automated Real-Time Monitoring & Alerting 24x7 ✓ ✓ ✓ ✓
Remote preventative maintenance [defragment, remove
temporary files, perform integrity checks, etc] Yearly Twice Yearly Quarterly

Security
Security software & licenses included [Anti-virus, Anti-spyware,
Firewall, & Email virus/spam filtering] ✓
Microsoft Patch Management ✓ ✓ ✓
Anti-virus Software Management ✓ ✓ ✓
Firewall Management & Reporting ✓ ✓
Backup Management and compliance checks ✓ ✓
Support
Remote Support* Normal 1 incident All included All included
hourly per month free* free*
rates per PC*
On-Site Support* Normal Normal All included All included
hourly hourly free* free*
rates rates
Additional Service Labour Discount ✓ ✓ ✓
Priority Scheduling for remote & on-site engineers ✓ ✓ ✓
Help Desk unlimited phone support [8am –9pm Monday-Friday] ✓ ✓
Zero Downtime Guarantee Included* ✓
Administration
Quarterly IT reviews with CT account manager ✓ ✓ ✓
Comprehensive monthly performance reports ✓ ✓ ✓
Managed computer & software inventory ✓ ✓ ✓ ✓
Complete Site Audit including Documentation & Reviews ✓ ✓
Software license management & reporting ✓ ✓
* Some restrictions apply
 Hardware & Software-as-a-Service
Does your business need flexibility to grow?

Many businesses are finding benefits in not “owning” their hardware and remotely accessing software
applications. Through a licensing agreement from a large provider they can experience scalability,
flexibility, and ease of setup. The applications themselves are “hosted” in secure data rooms accessed
by staff through an internet connection. Access to servers can also be rented saving on setup,
maintenance, security, and facility rooms cost.

◆ Hardware-as-a-Service (HaaS)

Instead of paying up front for new computers and software, you could just pay a simple monthly fee
to “rent” the technology you need, as you need it. With a HaaS solution all your technology expenses
– hardware, software, maintenance, and support – can be rolled into one easy monthly payment.

◆ Software-as-a-Service (SaaS)

SaaS also known as software on-demand. Many applications, including customer CRM databases,
email, collaboration tools, Blackberry services, and web meeting software can be accessed via the
internet with licenses paid for as you need them.

Solutions include:

◆ Microsoft Exchange Email - Implement enterprise-class email with calendars, sharing, delegation
and synchronisation abilities.

◆ Microsoft SharePoint - Collaborate on projects, tasks, calendars and team calendars.

◆ Hosted Office - Access hosted solutions for Word Processing, Spreadsheets, Database and
CRM solutions.

◆ Google Apps - The newest suit of office products from Google charged by the month per user.

◆ Hosted Blackberry - Hosted Blackberry Enterprise Server with full corporate capabilities.

◆ Hosted Email Archiving - Storage of historic emails for backup or regulatory purposes.

Antivirus “Software as a Service” 1300 911 774

ESET Antivirus SaaS solution

• Monthly Billing - Pay as you go
• No Annual Licence Renewals
• No Contracts
• Simple Activation www.online.eset.com.au

Australia’s largest to
Software as a Service Provider w ing
you

s
y as w
allo
term
Big Business tools at
Small Business prices
Managed Managed
nthly pau gro
Mo
yo
Exchange SharePoint
premium email share documents &

From as little as $4.95 a month for your business improve productivity

 H.O.S.T Program
Do you value your home PC and it’s contents?

With the growth of electronic photography and video we now have many of our personal memories
and records in digital form. Plus we also expect our home PC to perform much like our business
computers. Unfortunately we often forget the value of this personal information until it is too late or
we think it is too expensive to have our home computers regularly maintained.

Our clients liked our BEST business plans so much that they asked for something similar to manage
their home computers, so we created H.O.S.T. (Home and Office Support Technology). Based on
similar technology to BEST, our inexpensive HOST plans give you peace of mind without breaking
your wallet.

Your 1 Year Subscription Includes:

◆ Anti-Virus

◆ Anti-Spyware

◆ Pre-screened Windows Bug Fixes

◆ 1 Remote Tune-up

◆ Crash Avoidance and System Health Monitoring

◆ Quarterly PC Health Report

◆ Unlimited Online Backup

◆ Remote Support Capability for Faster Response and Resolution

◆ Discount on Additional Services!

AVG Internet Security

with AVG Identity Protection

Home Security
Solutions Protect Yourself.
Tough on threats. Easy on you. avg.com.au

l Automatic, set and forget

l Disaster-proof your files
l Safe & secure offsite backup
l Always on, always working
l Perfect for home, office, school, or travel

Nonstop, automatic backup over the Internet carbonite.com.au

 EXPRESS INSTALL: $399
p#MBDL#FSSZ1SPGFTTJPOBM4FSWJDFTTPGUXBSFJOTUBMMBUJPOPOMZ
p4FUVQPGVQUPFOEVTFST
p*ODMVEFTQSFJOTUBMMBUJPOUFMFQIPOFTJUFTVSWFZPGFRVJQNFOUBOETZTUFNT
p6QUPIPVSTPOTJUFJOTUBMMBUJPO
$POUBDUZPVSMPDBM$PNQVUFS5SPVCMFTIPPUFS

BlackBerry Professional Software. Secure mobility for up to 30 team members.

Plan. Compete. Strive. Win. BlackBerry® Professional Software and BlackBerry® smartphones can help your small business achieve big dreams.

Your team gets secure wireless access to email, calendar, address books and data as well as the ability to download and edit documents
wherever they go. Your data is protected by the same advanced security features governments depend on. And it’s easy to use. Simple to install

and manage, the software runs on Microsoft® Exchange, IBM® and Lotus® Domino® and provides a clear path for upgrades – you won’t even need
specialized IT support. That means more time and resources for achieving those dreams.

Participating Computer Troubleshooters locations only. Customer must have existing Microsoft Exchange Server with current service packs (as defined by RIM). BlackBerry licences and carrier plans must have previously been
purchased – licence numbers must be available on site. Customer Server and BlackBerry handsets must be in good working order and available on site where installation is to take place. Additional charges may apply in circumstances
where the customer’s equipment or systems require additional remediation. Computer Troubleshooters maintains the right to withdraw this offer without notice. ©2009 Research In Motion Limited. All Rights Reserved.
BlackBerry®, RIM®, Research In Motion®, SureType®, SurePress™ and related trademarks, names and logos are the property of Research In Motion Limited and are registered and/or used in the U.S. and countries around the world.

To find your local Computer Troubleshooters

Call 1300 28 28 78 or visit

www.computertroubleshooters.com.au